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Custom Performance Report (Reporting Year: 2016)

LEGEND:
= the target was met.
= the target was not met.  |  EXPORT: EXCEL
  Customer
Focus
Operational
Effectiveness
Public Policy
Responsiveness
Financial
Performance

sort arrowDistributor

sort arrowNew Residential/Small Business Services Connected on Time (Target: 90%)

sort arrowScheduled Appointments Met on Time (Target: 90%)

sort arrowTelephone Calls Answered on Time (Target: 65%)

sort arrowBilling Accuracy (Target: 98%)

sort arrowFirst Contact Resolution

sort arrowCustomer Satisfaction Survey Results

sort arrowLevel of Public Awareness

sort arrowLevel of Compliance with Ontario Regulation 22/04 (Target: substantially compliant)

sort arrowNumber of General Public Incidents

sort arrowRate per 10, 100, 1000 km of line

sort arrowAverage Number of Times Power to Customer is Interrupted

sort arrowAverage Number of Hours Power to Customer is Interrupted

sort arrowDistribution System Plan Implementation on Progress

sort arrowEfficiency Assessment (1 = most efficient 5 = least efficient)

sort arrowTotal Cost ($) per Customer

sort arrowTotal Cost ($) per Km of Line

sort arrowRenewable Generation Connection Impact Assessments Completed on Time

sort arrowNew Micro-Embedded Generation Facilities Connected on Time (Target: 90%)

sort arrowLiquidity: Current Ratio

sort arrowLeverage: Total Debt to Equity Ratio

sort arrowProfitability: Regulatory Return on Equity - Deemed

sort arrowProfitability: Regulatory Return on Equity - Achieved

Alectra Utilities Corporation % % %
%
0.00 0.00 0.00 0.00 0.00% 0.00%
Algoma Power Inc. % % %
%
0.00 0.00 0.00 0.00 0.00% 0.00%
Atikokan Hydro Inc. % % %
%
0.00 0.00 0.00 0.00 0.00% 0.00%
Bluewater Power Distribution Corporation % % %
%
0.00 0.00 0.00 0.00 0.00% 0.00%
Brantford Power Inc. % % %
%
0.00 0.00 0.00 0.00 0.00% 0.00%
Burlington Hydro Inc. % % %
%
0.00 0.00 0.00 0.00 0.00% 0.00%
Canadian Niagara Power Inc. % % %
%
0.00 0.00 0.00 0.00 0.00% 0.00%
Centre Wellington Hydro Ltd. % % %
%
0.00 0.00 0.00 0.00 0.00% 0.00%
Chapleau Public Utilities Corporation % % %
%
0.00 0.00 0.00 0.00 0.00% 0.00%
Cooperative Hydro Embrun Inc. % % %
%
0.00 0.00 0.00 0.00 0.00% 0.00%
E.L.K. Energy Inc. % % %
%
0.00 0.00 0.00 0.00 0.00% 0.00%
Elexicon Energy Inc. % % %
%
0.00 0.00 0.00 0.00 0.00% 0.00%
Energy Plus Inc. % % %
%
0.00 0.00 0.00 0.00 0.00% 0.00%
Entegrus Powerlines Inc. % % %
%
0.00 0.00 0.00 0.00 0.00% 0.00%
EnWin Utilities Ltd. % % %
%
0.00 0.00 0.00 0.00 0.00% 0.00%
EPCOR Electricity Distribution Ontario Inc. % % %
%
0.00 0.00 0.00 0.00 0.00% 0.00%
ERTH Power Corporation % % %
%
0.00 0.00 0.00 0.00 0.00% 0.00%
Espanola Regional Hydro Distribution Corporation % % %
%
0.00 0.00 0.00 0.00 0.00% 0.00%
Essex Powerlines Corporation % % %
%
0.00 0.00 0.00 0.00 0.00% 0.00%
Festival Hydro Inc. % % %
%
0.00 0.00 0.00 0.00 0.00% 0.00%
Fort Frances Power Corporation % % %
%
0.00 0.00 0.00 0.00 0.00% 0.00%
Greater Sudbury Hydro Inc. % % %
%
0.00 0.00 0.00 0.00 0.00% 0.00%
Grimsby Power Incorporated % % %
%
0.00 0.00 0.00 0.00 0.00% 0.00%
Halton Hills Hydro Inc. % % %
%
0.00 0.00 0.00 0.00 0.00% 0.00%
Hearst Power Distribution Company Limited % % %
%
0.00 0.00 0.00 0.00 0.00% 0.00%
Hydro 2000 Inc. % % %
%
0.00 0.00 0.00 0.00 0.00% 0.00%
Hydro Hawkesbury Inc. % % %
%
0.00 0.00 0.00 0.00 0.00% 0.00%
Hydro One Networks Inc. % % %
%
0.00 0.00 0.00 0.00 0.00% 0.00%
Hydro One Remote Communities Inc. % % %
%
0.00 0.00 0.00 0.00 0.00% 0.00%
Hydro Ottawa Limited % % %
%
0.00 0.00 0.00 0.00 0.00% 0.00%
Innpower Corporation % % %
%
0.00 0.00 0.00 0.00 0.00% 0.00%
Kingston Hydro Corporation % % %
%
0.00 0.00 0.00 0.00 0.00% 0.00%
Kitchener-Wilmot Hydro Inc. % % %
%
0.00 0.00 0.00 0.00 0.00% 0.00%
Lakefront Utilities Inc. % % %
%
0.00 0.00 0.00 0.00 0.00% 0.00%
Lakeland Power Distribution Ltd. % % %
%
0.00 0.00 0.00 0.00 0.00% 0.00%
London Hydro Inc. % % %
%
0.00 0.00 0.00 0.00 0.00% 0.00%
Milton Hydro Distribution Inc. % % %
%
0.00 0.00 0.00 0.00 0.00% 0.00%
Newmarket-Tay Power Distribution Ltd. % % %
%
0.00 0.00 0.00 0.00 0.00% 0.00%
Niagara Peninsula Energy Inc. % % %
%
0.00 0.00 0.00 0.00 0.00% 0.00%
Niagara-on-the-Lake Hydro Inc. % % %
%
0.00 0.00 0.00 0.00 0.00% 0.00%
North Bay Hydro Distribution Limited % % %
%
0.00 0.00 0.00 0.00 0.00% 0.00%
Northern Ontario Wires Inc. % % %
%
0.00 0.00 0.00 0.00 0.00% 0.00%
Oakville Hydro Electricity Distribution Inc. % % %
%
0.00 0.00 0.00 0.00 0.00% 0.00%
Orangeville Hydro Limited % % %
%
0.00 0.00 0.00 0.00 0.00% 0.00%
Oshawa PUC Networks Inc. % % %
%
0.00 0.00 0.00 0.00 0.00% 0.00%
Ottawa River Power Corporation % % %
%
0.00 0.00 0.00 0.00 0.00% 0.00%
PUC Distribution Inc. % % %
%
0.00 0.00 0.00 0.00 0.00% 0.00%
Renfrew Hydro Inc. % % %
%
0.00 0.00 0.00 0.00 0.00% 0.00%
Rideau St. Lawrence Distribution Inc. % % %
%
0.00 0.00 0.00 0.00 0.00% 0.00%
Sioux Lookout Hydro Inc. % % %
%
0.00 0.00 0.00 0.00 0.00% 0.00%
Synergy North Corporation % % %
%
0.00 0.00 0.00 0.00 0.00% 0.00%
Tillsonburg Hydro Inc. % % %
%
0.00 0.00 0.00 0.00 0.00% 0.00%
Toronto Hydro-Electric System Limited % % %
%
0.00 0.00 0.00 0.00 0.00% 0.00%
Wasaga Distribution Inc. % % %
%
0.00 0.00 0.00 0.00 0.00% 0.00%
Waterloo North Hydro Inc. % % %
%
0.00 0.00 0.00 0.00 0.00% 0.00%
Welland Hydro-Electric System Corp. % % %
%
0.00 0.00 0.00 0.00 0.00% 0.00%
Wellington North Power Inc. % % %
%
0.00 0.00 0.00 0.00 0.00% 0.00%
Westario Power Inc. % % %
%
0.00 0.00 0.00 0.00 0.00% 0.00%