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Custom Performance Report (Reporting Year: 2016)

LEGEND:
= the target was met.
= the target was not met.  |  EXPORT: EXCEL
  Customer
Focus
Operational
Effectiveness
Public Policy
Responsiveness
Financial
Performance

sort arrowDistributor

sort arrowNew Residential/Small Business Services Connected on Time (Target: 90%)

sort arrowScheduled Appointments Met on Time (Target: 90%)

sort arrowTelephone Calls Answered on Time (Target: 65%)

sort arrowBilling Accuracy (Target: 98%)

sort arrowFirst Contact Resolution

sort arrowCustomer Satisfaction Survey Results

sort arrowLevel of Public Awareness

sort arrowLevel of Compliance with Ontario Regulation 22/04 (Target: substantially compliant)

sort arrowNumber of General Public Incidents

sort arrowRate per 10, 100, 1000 km of line

sort arrowAverage Number of Times Power to Customer is Interrupted

sort arrowAverage Number of Hours Power to Customer is Interrupted

sort arrowDistribution System Plan Implementation on Progress

sort arrowEfficiency Assessment (1 = most efficient 5 = least efficient)

sort arrowTotal Cost ($) per Customer

sort arrowTotal Cost ($) per Km of Line

sort arrowRenewable Generation Connection Impact Assessments Completed on Time

sort arrowNew Micro-Embedded Generation Facilities Connected on Time (Target: 90%)

sort arrowLiquidity: Current Ratio

sort arrowLeverage: Total Debt to Equity Ratio

sort arrowProfitability: Regulatory Return on Equity - Deemed

sort arrowProfitability: Regulatory Return on Equity - Achieved

Alectra Utilities Corporation 100%
99%
81%
100%
80.85 90.75 78.59% C
6 0.289 1.09 0.83 96.16 3 676 33041 92% 97%
0.93 1.37 9.06% 7.91%
Algoma Power Inc. 99.4%
100%
86.6%
100%
99.97% 79% 81% C
0 0 2.57 5.46 Completed 5 2126 13453 100%
1.10 1.02 9.30% 9.89%
Atikokan Hydro Inc. 100%
100%
100%
100 Favourable 82% C
0 0 0.22 1.01 Completed 3 974 17357 1.69 0.20 9.12% 2.73%
Bluewater Power Distribution Corporation 98.3%
99.6%
69.1%
100%
99.93% 73.5 81.9% C
0 0 1.38 1.38 Above Budget 3 685 32211 100% 96.43%
1.43 0.82 8.98% 11.86%
Brantford Power Inc. 99.7%
99.8%
67.1%
100%
84.20% 94% 81% C
0 0 1.24 0.45 85.1% 3 528 41385 100% 100%
2.16 0.96 8.98% 6.53%
Burlington Hydro Inc. 96.7%
100%
74.7%
100%
92 86 81% C
0 0 0.60 0.98 Ontrack 2 620 27518 100% 100%
2.51 0.78 9.36% 7.98%
Canadian Niagara Power Inc. 91.1%
100%
75.7%
100%
99.20% 85% 81% C
0 0 2.29 3.47 Complete 4 796 22371 100%
0.33 1.64 8.93% 8.97%
Centre Wellington Hydro Ltd. 99.3%
98.9%
99.3%
100%
99.65 77.3 84.1% C
0 0 0.11 0.10 86.36 3 677 30086 100%
1.76 1.16 8.98% 4.01%
Chapleau Public Utilities Corporation 100%
100%
100%
100%
100 95 76% C
0 0 0.63 1.82 100 4 740 34163 2.03 0.00 9.12% -3.82%
Cooperative Hydro Embrun Inc. 100%
100%
95.2%
100%
95% 85.89 75% C
0 0 0.23 0.04 Completed 1 521 32721 100%
2.65 0.00 9.36% 3.68%
E.L.K. Energy Inc. 93.9%
98.9%
97.2%
100%
Excellent 88% Satis. 78% C
0 0 0.09 0.25 In Progress 1 416 31239 100%
2.04 0.52 9.12% 8.39%
Elexicon Energy Inc. 97%
100%
77%
100%
0.87 0.91 0.81% C
1 0.3 1.28 1.17 1.0962 3 618 27282 100% 88%
1.50 1.12 9.43% 9.44%
Energy Plus Inc. 100%
100%
71.5%
100%
99.99 B 85% C
0 0 1.27 0.63 On Plan 3 639 23739 80% 100%
1.99 1.10 9.36% 9.49%
Entegrus Powerlines Inc. 98.8%
97.8%
68.7%
100%
79.3 83.0 82% C
0 0 0.41 0.51 22 2 567 24291 100% 100%
1.67 1.44 9.19% 7.46%
EnWin Utilities Ltd. 100%
100%
70.7%
100%
97.93% 85% 83% C
1 0.898 1.47 0.64 83% 4 707 55668 100% 100%
1.62 0.43 8.01% 3.13%
EPCOR Electricity Distribution Ontario Inc. 100%
100%
68.9%
100%
99.06 71.8 84% C
0 0 0.84 1.54 90.75 2 541 26084 100%
1.29 1.26 8.98% 10.03%
ERTH Power Corporation 100%
99%
98%
100%
99.44 86.95 0.83% C
0 0 0.21 1.24 99.69 3 706 39058 100% 100%
0.89 1.37 9.09% 8.34%
Espanola Regional Hydro Distribution Corporation 100%
100%
76.2%
100%
99.17 % 87 % 85% C
0 0 1.10 0.55 On Track 2 670 15702 100%
1.34 1.22 9.12% 6.29%
Essex Powerlines Corporation 90.5%
90.8%
73.6%
100%
98.25% 81% 83% NI
0 0 0.50 0.63 94.16% 2 541 35323 100% 94.74%
0.70 0.91 9.85% 7.25%
Festival Hydro Inc. 99.7%
100%
87%
100%
99.99 91% 80% C
0 0 0.93 1.32 97.2% 4 645 51669 100% 100%
0.55 1.32 9.30% 7.37%
Fort Frances Power Corporation 100%
98.9%
97.7%
98%
99.4 88.5 79.35% C
0 0 0.35 0.33 97.5 3 688 32194 4.48 0.00 0.00% -2.52%
Greater Sudbury Hydro Inc. 99.4%
100%
66.9%
100%
84% 91% 73.68% C
0 0 0.87 1.19 96.40% 4 648 30649 100% 100%
1.47 1.99 8.98% 10.17%
Grimsby Power Incorporated 98.6%
100%
70%
100%
99.94% 75.4% 82% C
0 0 0.69 0.55 88.73% 2 611 27753 100%
0.60 1.60 9.19% 2.39%
Halton Hills Hydro Inc. 100%
100%
94.4%
100%
99.98% 88% 83% C
0 0 1.65 1.38 Over Budget 1 770 10557 100% 100%
0.91 1.13 9.19% 6.76%
Hearst Power Distribution Company Limited 100%
100%
87.3%
100%
99.74% 96% Good 76% C
0 0 1.27 2.19 Established 2 516 20531 2.14 0.39 9.19% 8.33%
Hydro 2000 Inc. 100%
98.8%
99.7%
100%
92% 98% 83% C
0 0 0.00 0.00 45% 2 496 31348 1.07 0.01 9.12% 5.25%
Hydro Hawkesbury Inc. 100%
95.2%
100%
100%
94% 92% 78% C
0 0 0.60 1.39 In Progress 1 271 21694 0.90 0.47 9.36% 17.63%
Hydro One Networks Inc. 98.6%
99.5%
74.2%
99%
82% 84% 81% NI
11 0.091 2.47 7.83 105% 4 987 10551 100% 99.22%
0.80 1.46 9.19% 8.41%
Hydro One Remote Communities Inc. 100%
100%
97%
100 91 69.25% C
0 0 4.95 9.11 160% N/A 0 0 100%
1.98 0.00 0.00% 0.00%
Hydro Ottawa Limited 100%
99.6%
83.8%
100%
84.99% 81% 70% C
0 0 0.74 1.00 94% 4 664 38794 100% 100%
1.19 1.65 9.19% 9.80%
Innpower Corporation 94.8%
95.6%
80.1%
98%
99.4 B 86% C
0 0 1.35 1.12 In Progress 3 904 17640 100%
0.80 1.78 8.98% 3.90%
Kingston Hydro Corporation 100%
97.9%
66%
100%
98.86% 'A' 80% C
0 0 0.59 1.32 On Track 3 531 43562 100%
1.10 1.36 9.19% 6.43%
Kitchener-Wilmot Hydro Inc. 92.5%
97.5%
78.4%
100%
99.4 A 83% C
0 0 1.11 1.11 In Progress 2 494 23866 100% 100%
1.96 0.57 9.36% 10.18%
Lakefront Utilities Inc. 98.5%
99%
91.2%
100%
99.96% 76.10% 79% C
0 0 0.37 0.67 Complete 2 471 25055 100%
1.25 1.03 9.12% 7.72%
Lakeland Power Distribution Ltd. 99.2%
98.6%
90.6%
100%
99.98 74.5% 82.5% C
0 0 0.73 2.01 In Progress 3 734 27559 100% 100%
1.70 1.13 9.08% 10.86%
London Hydro Inc. 96.6%
99.9%
67%
100%
99.5% A 84% C
2 0.698 1.03 0.97 In Progress 2 521 28281 85.71% 91.43%
1.31 0.74 8.98% 5.99%
Milton Hydro Distribution Inc. 99.6%
100%
96.7%
100%
89.5 A 82% C
0 0 0.59 0.74 On Track 3 723 25334 100% 100%
2.01 1.33 9.19% 9.87%
Newmarket-Tay Power Distribution Ltd. 100%
99.8%
81.8%
100%
90% 91% 82% C
0 0 0.57 0.42 100% 2 613 24893 100% 100%
2.74 0.67 9.66% 8.01%
Niagara Peninsula Energy Inc. 92.7%
99.8%
83%
100%
94% 86% 84% C
0 0 1.38 1.52 95.97% 3 747 19980 66.67% 100%
1.84 1.01 9.30% 6.86%
Niagara-on-the-Lake Hydro Inc. 98.9%
99.5%
86.2%
100%
10 87.00 81.5% C
0 0 1.03 0.34 112.06 3 717 19878 100%
0.88 0.69 9.36% 7.44%
North Bay Hydro Distribution Limited 100%
99.9%
83.6%
100%
14 85% 81% C
0 0 1.98 2.29 106% 3 659 27680 100%
2.09 0.95 9.30% 9.01%
Northern Ontario Wires Inc. 100%
100%
100%
100%
100% 88% 80.14% C
0 0 1.90 3.46 Excellent 1 645 10470 1.23 1.42 8.98% 3.44%
Oakville Hydro Electricity Distribution Inc. 81.2%
100%
72.8%
100%
96.8 92% 80% C
0 0 0.90 0.50 On Track 3 720 26324 100% 100%
1.48 1.06 9.36% 10.71%
Orangeville Hydro Limited 100%
99.8%
99.5%
100%
3 74.8 84% C
0 0 1.12 0.69 100 3 575 31963 100% 100%
1.58 1.06 9.36% 8.68%
Orillia Power Distribution Corporation 100%
100%
96.6%
100%
99.93% A 83% C
0 0 1.10 0.52 In Progress 3 658 37337 100% 100%
0.75 1.19 9.85% -1.59%
Oshawa PUC Networks Inc. 92.6%
100%
73.7%
100%
521 92%Satisfied 85% C
0 0 2.06 2.61 97% 2 546 31962 100%
1.16 1.04 9.30% 9.97%
Ottawa River Power Corporation 100%
100%
99.9%
100%
98.2 78.8% 82.2% C
0 0 0.84 1.55 Implemented 3 487 30052 1.53 0.72 9.19% 6.32%
Peterborough Distribution Incorporated 97%
99.6%
84.6%
100%
0 A 82% C
0 0 2.34 2.01 77% 4 604 39184 100% 85%
1.89 1.47 8.98% 7.02%
PUC Distribution Inc. 98.9%
98.3%
81.3%
100%
99.58% 80% 86% C
0 0 1.41 1.49 In Progress 4 695 31314 100% 1.52 2.34 8.98% 0.98%
Renfrew Hydro Inc. 100%
95.7%
91.9%
99%
99.05% 83.6% 82.6% C
0 0 0.28 0.34 85% 4 599 32010 100% 1.30 0.76 9.85% -1.53%
Rideau St. Lawrence Distribution Inc. 100%
94.5%
74.2%
100%
98.8% B 84% C
0 0 0.38 1.01 83% 3 543 29810 1.03 0.44 9.12% 1.03%
Sioux Lookout Hydro Inc. 100%
91.74%
94.01%
100%
100% 82.99 79% C
0 0 0.57 0.67 Stage 5 3 852 8644 0.93 0.51 8.98% 5.16%
Synergy North Corporation 100%
100%
94%
100%
A+ A 81.7% C
0 0 2.48 1.58 On Track 3 655 28686 100%
1.53 0.72 7.26% 1.80%
Tillsonburg Hydro Inc. 97.6%
98.3%
64%
99%
96.87% Satisfied 83% NC
0 0 0.77 1.42 In Progress 3 672 35562 2.03 0.02 8.98% 5.75%
Toronto Hydro-Electric System Limited 97.7%
99.5%
64.7%
99%
86% 83% 71% C
0 0 1.28 0.91 113% 5 1044 27819 100% 100%
0.61 1.45 9.30% 12.18%
Wasaga Distribution Inc. 100%
100%
100%
100%
.0658 82.2% 84% C
0 0 1.35 1.11 Completed 1 430 19855 100%
2.05 0.31 9.19% 8.43%
Waterloo North Hydro Inc. 100%
98.1%
86.7%
100%
99.92% 92% 82% C
1 0.618 1.15 0.71 23.05% 4 809 28094 80% 100%
1.01 1.23 9.19% 10.13%
Welland Hydro-Electric System Corp. 100%
98.5%
98.6%
100%
75% 92% 84% C
0 0.208 0.72 0.63 Completed 2 510 24268 100% 100%
1.46 0.82 8.93% 6.63%
Wellington North Power Inc. 100%
99%
99.9%
99%
99.84% 79.0% 82.4% C
0 0 0.20 0.34 24% 4 838 39667 100%
1.06 1.56 9.19% 10.68%
Westario Power Inc. 92.1%
100%
82.9%
100%
98.86% 88% 86% NI
0 0 0.63 2.41 In Process 3 578 25258 1.12 0.61 8.98% 6.66%