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Custom Performance Report (Reporting Year: 2016)

LEGEND:
= the target was met.
= the target was not met.  |  EXPORT: EXCEL
  Customer
Focus
Operational
Effectiveness
Public Policy
Responsiveness
Financial
Performance

sort arrowDistributor

sort arrowNew Residential/Small Business Services Connected on Time (Target: 90%)

sort arrowScheduled Appointments Met on Time (Target: 90%)

sort arrowTelephone Calls Answered on Time (Target: 65%)

sort arrowBilling Accuracy (Target: 98%)

sort arrowFirst Contact Resolution

sort arrowCustomer Satisfaction Survey Results

sort arrowLevel of Public Awareness

sort arrowLevel of Compliance with Ontario Regulation 22/04 (Target: substantially compliant)

sort arrowNumber of General Public Incidents

sort arrowRate per 10, 100, 1000 km of line

sort arrowAverage Number of Times Power to Customer is Interrupted

sort arrowAverage Number of Hours Power to Customer is Interrupted

sort arrowDistribution System Plan Implementation on Progress

sort arrowEfficiency Assessment (1 = most efficient 5 = least efficient)

sort arrowTotal Cost ($) per Customer

sort arrowTotal Cost ($) per Km of Line

sort arrowNet Cumulative Energy Savings (Percent of Target Achieved)

sort arrowRenewable Generation Connection Impact Assessments Completed on Time

sort arrowNew Micro-Embedded Generation Facilities Connected on Time (Target: 90%)

sort arrowLiquidity: Current Ratio

sort arrowLeverage: Total Debt to Equity Ratio

sort arrowProfitability: Regulatory Return on Equity - Deemed

sort arrowProfitability: Regulatory Return on Equity - Achieved

Alectra Utilities Corporation 100%
99%
81%
100%
80.85 90.75 78.59% C
6 0.289 1.09 0.83 96.16 3 676 33041 47% 92% 97%
0.93 1.37 9.06% 7.91%
Algoma Power Inc. 99.4%
100%
86.6%
100%
99.97% 79% 81% C
0 0 2.57 5.46 Completed 5 2126 13453 31.19% 100%
1.10 1.02 9.30% 9.89%
Atikokan Hydro Inc. 100%
100%
100%
100 Favourable 82% C
0 0 0.22 1.01 Completed 3 974 17357 26.45% 1.69 0.20 9.12% 2.73%
Bluewater Power Distribution Corporation 98.3%
99.6%
69.1%
100%
99.93% 73.5 81.9% C
0 0 1.38 1.38 Above Budget 3 685 32211 21.8% 100% 96.43%
1.43 0.82 8.98% 11.86%
Brantford Power Inc. 99.7%
99.8%
67.1%
100%
84.20% 94% 81% C
0 0 1.24 0.45 85.1% 3 528 41385 35.74% 100% 100%
2.16 0.96 8.98% 6.53%
Burlington Hydro Inc. 96.7%
100%
74.7%
100%
92 86 81% C
0 0 0.60 0.98 Ontrack 2 620 27518 26.39% 100% 100%
2.51 0.78 9.36% 7.98%
Canadian Niagara Power Inc. 91.1%
100%
75.7%
100%
99.20% 85% 81% C
0 0 2.29 3.47 Complete 4 796 22371 51.39% 100%
0.33 1.64 8.93% 8.97%
Centre Wellington Hydro Ltd. 99.3%
98.9%
99.3%
100%
99.65 77.3 84.1% C
0 0 0.11 0.10 86.36 3 677 30086 37.11% 100%
1.76 1.16 8.98% 4.01%
Chapleau Public Utilities Corporation 100%
100%
100%
100%
100 95 76% C
0 0 0.63 1.82 100 4 740 34163 44.81% 2.03 0.00 9.12% -3.82%
Cooperative Hydro Embrun Inc. 100%
100%
95.2%
100%
95% 85.89 75% C
0 0 0.23 0.04 Completed 1 521 32721 48.63% 100%
2.65 0.00 9.36% 3.68%
E.L.K. Energy Inc. 93.9%
98.9%
97.2%
100%
Excellent 88% Satis. 78% C
0 0 0.09 0.25 In Progress 1 416 31239 25.99% 100%
2.04 0.52 9.12% 8.39%
Elexicon Energy Inc. 97%
100%
77%
10000%
0.87 0.91 0.81% C
1 0.3 1.28 1.17 1.0962 3 618 27282 30% 100% 88%
1.50 1.12 9.43% 9.44%
Energy Plus Inc. 100%
100%
71.5%
100%
99.99 B 85% C
0 0 1.27 0.63 On Plan 3 639 23739 90.66% 80% 100%
1.99 1.10 9.36% 9.49%
Entegrus Powerlines Inc. 98.8%
97.8%
68.7%
100%
79.3 83.0 82% C
0 0 0.41 0.51 22 2 567 24291 99.03% 100% 100%
1.67 1.44 9.19% 7.46%
EnWin Utilities Ltd. 100%
100%
70.7%
100%
97.93% 85% 83% C
1 0.898 1.47 0.64 83% 4 707 55668 30.97% 100% 100%
1.62 0.43 8.01% 3.13%
EPCOR Electricity Distribution Ontario Inc. 100%
100%
68.9%
100%
99.06 71.8 84% C
0 0 0.84 1.54 90.75 2 541 26084 25.02% 100%
1.29 1.26 8.98% 10.03%
ERTH Power Corporation 100%
99%
98%
10000%
99.44 86.95 83.16% C
0 0 0.21 1.24 99.69 3 706 39058 43% 100% 100%
0.89 1.37 9.09% 8.34%
Espanola Regional Hydro Distribution Corporation 100%
100%
76.2%
100%
99.17 % 87 % 85% C
0 0 1.10 0.55 On Track 2 670 15702 35.54% 100%
1.34 1.22 9.12% 6.29%
Essex Powerlines Corporation 90.5%
90.8%
73.6%
100%
98.25% 81% 83% NI
0 0 0.50 0.63 94.16% 2 541 35323 40.09% 100% 94.74%
0.70 0.91 9.85% 7.25%
Festival Hydro Inc. 99.7%
100%
87%
100%
99.99 91% 80% C
0 0 0.93 1.32 97.2% 4 645 51669 47.13% 100% 100%
0.55 1.32 9.30% 7.37%
Fort Frances Power Corporation 100%
98.9%
97.7%
98%
99.4 88.5 79.35% C
0 0 0.35 0.33 97.5 3 688 32194 20.5% 4.48 0.00 0.00% -2.52%
Greater Sudbury Hydro Inc. 99.4%
100%
66.9%
100%
84% 91% 73.68% C
0 0 0.87 1.19 96.40% 4 648 30649 55.88% 100% 100%
1.47 1.99 8.98% 10.17%
Grimsby Power Incorporated 98.6%
100%
70%
100%
99.94% 75.4% 82% C
0 0 0.69 0.55 88.73% 2 611 27753 48.69% 100%
0.60 1.60 9.19% 2.39%
Halton Hills Hydro Inc. 100%
100%
94.4%
100%
99.98% 88% 83% C
0 0 1.65 1.38 Over Budget 1 770 10557 33.84% 100% 100%
0.91 1.13 9.19% 6.76%
Hearst Power Distribution Company Limited 100%
100%
87.3%
100%
99.74% 96% Good 76% C
0 0 1.27 2.19 Established 2 516 20531 154.51% 2.14 0.39 9.19% 8.33%
Hydro 2000 Inc. 100%
98.8%
99.7%
100%
92% 98% 83% C
0 0 0.00 0.00 45% 2 496 31348 25.15% 1.07 0.01 9.12% 5.25%
Hydro Hawkesbury Inc. 100%
95.2%
100%
100%
94% 92% 78% C
0 0 0.60 1.39 In Progress 1 271 21694 31.92% 0.90 0.47 9.36% 17.63%
Hydro One Networks Inc. 98.6%
99.5%
74.2%
99%
82% 84% 81% NI
11 0.091 2.47 7.83 105% 4 987 10551 42.5% 100% 99.22%
0.80 1.46 9.19% 8.41%
Hydro One Remote Communities Inc. 100%
100%
97%
100 91 69.25% C
0 0 4.95 9.11 160% N/A 0 0 100%
1.98 0.00 0.00% 0.00%
Hydro Ottawa Limited 100%
99.6%
83.8%
100%
84.99% 81% 70% C
0 0 0.74 1.00 94% 4 664 38794 33.47% 100% 100%
1.19 1.65 9.19% 9.80%
Innpower Corporation 94.8%
95.6%
80.1%
98%
99.4 B 86% C
0 0 1.35 1.12 In Progress 3 904 17640 34.92% 100%
0.80 1.78 8.98% 3.90%
Kingston Hydro Corporation 100%
97.9%
66%
100%
98.86% 'A' 80% C
0 0 0.59 1.32 On Track 3 531 43562 23.4% 100%
1.10 1.36 9.19% 6.43%
Kitchener-Wilmot Hydro Inc. 92.5%
97.5%
78.4%
100%
99.4 A 83% C
0 0 1.11 1.11 In Progress 2 494 23866 36.61% 100% 100%
1.96 0.57 9.36% 10.18%
Lakefront Utilities Inc. 98.5%
99%
91.2%
100%
99.96% 76.10% 79% C
0 0 0.37 0.67 Complete 2 471 25055 30.45% 100%
1.25 1.03 9.12% 7.72%
Lakeland Power Distribution Ltd. 99.2%
98.6%
90.6%
100%
99.98 74.5% 82.5% C
0 0 0.73 2.01 In Progress 3 734 27559 48.42% 100% 100%
1.70 1.13 9.08% 10.86%
London Hydro Inc. 96.6%
99.9%
67%
100%
99.5% A 84% C
2 0.698 1.03 0.97 In Progress 2 521 28281 32.45% 85.71% 91.43%
1.31 0.74 8.98% 5.99%
Milton Hydro Distribution Inc. 99.6%
100%
96.7%
100%
89.5 A 82% C
0 0 0.59 0.74 On Track 3 723 25334 37.18% 100% 100%
2.01 1.33 9.19% 9.87%
Newmarket-Tay Power Distribution Ltd. 100%
99.8%
81.8%
100%
90% 91% 82% C
0 0 0.57 0.42 100% 2 613 24893 38.69% 100% 100%
2.74 0.67 9.66% 8.01%
Niagara Peninsula Energy Inc. 92.7%
99.8%
83%
100%
94% 86% 84% C
0 0 1.38 1.52 95.97% 3 747 19980 34.03% 66.67% 100%
1.84 1.01 9.30% 6.86%
Niagara-on-the-Lake Hydro Inc. 98.9%
99.5%
86.2%
100%
10 87.00 81.5% C
0 0 1.03 0.34 112.06 3 717 19878 54.53% 100%
0.88 0.69 9.36% 7.44%
North Bay Hydro Distribution Limited 100%
99.9%
83.6%
100%
14 85% 81% C
0 0 1.98 2.29 106% 3 659 27680 102.04% 100%
2.09 0.95 9.30% 9.01%
Northern Ontario Wires Inc. 100%
100%
100%
100%
100% 88% 80.14% C
0 0 1.90 3.46 Excellent 1 645 10470 33.77% 1.23 1.42 8.98% 3.44%
Oakville Hydro Electricity Distribution Inc. 81.2%
100%
72.8%
100%
96.8 92% 80% C
0 0 0.90 0.50 On Track 3 720 26324 42.41% 100% 100%
1.48 1.06 9.36% 10.71%
Orangeville Hydro Limited 100%
99.8%
99.5%
100%
3 74.8 84% C
0 0 1.12 0.69 100 3 575 31963 40.78% 100% 100%
1.58 1.06 9.36% 8.68%
Orillia Power Distribution Corporation 100%
100%
96.6%
100%
99.93% A 83% C
0 0 1.10 0.52 In Progress 3 658 37337 23.63% 100% 100%
0.75 1.19 9.85% -1.59%
Oshawa PUC Networks Inc. 92.6%
100%
73.7%
100%
521 92%Satisfied 85% C
0 0 2.06 2.61 97% 2 546 31962 24.21% 100%
1.16 1.04 9.30% 9.97%
Ottawa River Power Corporation 100%
100%
99.9%
100%
98.2 78.8% 82.2% C
0 0 0.84 1.55 Implemented 3 487 30052 54.46% 1.53 0.72 9.19% 6.32%
Peterborough Distribution Incorporated 97%
99.6%
84.6%
100%
0 A 82% C
0 0 2.34 2.01 77% 4 604 39184 28.3% 100% 85%
1.89 1.47 8.98% 7.02%
PUC Distribution Inc. 98.9%
98.3%
81.3%
100%
99.58% 80% 86% C
0 0 1.41 1.49 In Progress 4 695 31314 52.97% 100% 1.52 2.34 8.98% 0.98%
Renfrew Hydro Inc. 100%
95.7%
91.9%
99%
99.05% 83.6% 82.6% C
0 0 0.28 0.34 85% 4 599 32010 19.24% 100% 1.30 0.76 9.85% -1.53%
Rideau St. Lawrence Distribution Inc. 100%
94.5%
74.2%
100%
98.8% B 84% C
0 0 0.38 1.01 83% 3 543 29810 40.25% 1.03 0.44 9.12% 1.03%
Sioux Lookout Hydro Inc. 100%
91.74%
94.01%
100%
100% 82.99 79% C
0 0 0.57 0.67 Stage 5 3 852 8644 27.84% 0.93 0.51 8.98% 5.16%
Synergy North Corporation 100%
100%
94%
10000%
A+ A 0.82% C
0 0 2.48 1.58 On Track 3 655 28686 78% 100%
1.53 0.72 7.26% 1.80%
Tillsonburg Hydro Inc. 97.6%
98.3%
64%
99%
96.87% Satisfied 83% NC
0 0 0.77 1.42 In Progress 3 672 35562 24.79% 2.03 0.02 8.98% 5.75%
Toronto Hydro-Electric System Limited 97.7%
99.5%
64.7%
99%
86% 83% 71% C
0 0 1.28 0.91 113% 5 1044 27819 34.58% 100% 100%
0.61 1.45 9.30% 12.18%
Wasaga Distribution Inc. 100%
100%
100%
100%
.0658 82.2% 84% C
0 0 1.35 1.11 Completed 1 430 19855 56.59% 100%
2.05 0.31 9.19% 8.43%
Waterloo North Hydro Inc. 100%
98.1%
86.7%
100%
99.92% 92% 82% C
1 0.618 1.15 0.71 23.05% 4 809 28094 29.69% 80% 100%
1.01 1.23 9.19% 10.13%
Welland Hydro-Electric System Corp. 100%
98.5%
98.6%
100%
75% 92% 84% C
0 0.208 0.72 0.63 Completed 2 510 24268 21.08% 100% 100%
1.46 0.82 8.93% 6.63%
Wellington North Power Inc. 100%
99%
99.9%
99%
99.84% 79.0% 82.4% C
0 0 0.20 0.34 24% 4 838 39667 22.39% 100%
1.06 1.56 9.19% 10.68%
Westario Power Inc. 92.1%
100%
82.9%
100%
98.86% 88% 86% NI
0 0 0.63 2.41 In Process 3 578 25258 37.55% 1.12 0.61 8.98% 6.66%