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Custom Performance Report (Reporting Year: 2017)

LEGEND:
= the target was met.
= the target was not met.  |  EXPORT: EXCEL
  Customer
Focus		 Operational
Effectiveness		 Public Policy
Responsiveness		 Financial
Performance

sort arrowDistributor

sort arrowNew Residential/Small Business Services Connected on Time (Target: 90%)

sort arrowScheduled Appointments Met on Time (Target: 90%)

sort arrowTelephone Calls Answered on Time (Target: 65%)

sort arrowBilling Accuracy (Target: 98%)

sort arrowFirst Contact Resolution

sort arrowCustomer Satisfaction Survey Results

sort arrowLevel of Public Awareness

sort arrowLevel of Compliance with Ontario Regulation 22/04 (Target: substantially compliant)

sort arrowNumber of General Public Incidents

sort arrowRate per 10, 100, 1000 km of line

sort arrowAverage Number of Times Power to Customer is Interrupted

sort arrowAverage Number of Hours Power to Customer is Interrupted

sort arrowDistribution System Plan Implementation on Progress

sort arrowEfficiency Assessment (1 = most efficient 5 = least efficient)

sort arrowTotal Cost ($) per Customer

sort arrowTotal Cost ($) per Km of Line

sort arrowRenewable Generation Connection Impact Assessments Completed on Time

sort arrowNew Micro-Embedded Generation Facilities Connected on Time (Target: 90%)

sort arrowLiquidity: Current Ratio

sort arrowLeverage: Total Debt to Equity Ratio

sort arrowProfitability: Regulatory Return on Equity - Deemed

sort arrowProfitability: Regulatory Return on Equity - Achieved
Alectra Utilities Corporation 97%
99%
80%
100%
81.72 88.05 81.26% C
9 0.429 1.11 0.80 95.81 3 676 33523 100% 98%
1.22 1.26 8.91% 8.49%
Algoma Power Inc. 99.24%
100%
80.06%
99%
99.96% 88% 82% C
0 0 3.95 7.68 In Progress 5 2116 13408 100%
0.37 1.17 9.30% 8.11%
Atikokan Hydro Inc. 100%
100%
100%
100% 100% 85% C
0 0 2.39 2.74 On Target 4 1002 17829 1.55 0.14 8.78% 9.46%
Bluewater Power Distribution Corporation 99.27%
99.82%
78.01%
100%
99.93 73.5 86% C
0 0 0.96 1.31 Near Budget 3 693 32710 100% 100%
1.32 0.77 8.98% 10.31%
Brantford Power Inc. 99.59%
100%
73.18%
100%
86.5 95 84% C
0 0 1.07 0.29 100.2 3 504 39369 85.71% 100%
2.14 0.89 8.78% 11.38%
Burlington Hydro Inc. 97.72%
100%
80.13%
100%
96 92 84% C
0 0 0.64 1.04 On Track 2 608 26606 100% 97.87%
2.25 0.75 9.36% 6.69%
Canadian Niagara Power Inc. 90.81%
100%
77.33%
100%
99.80% 91% 81% C
0 0 2.04 3.11 In Progress 4 773 21875 100% 100%
0.36 2.11 8.78% 10.70%
Centre Wellington Hydro Ltd. 100%
100%
98.81%
100%
99.84 77.30 85.6% NI
0 0 0.08 0.13 92 3 684 30334 100%
1.42 1.15 8.98% 3.54%
Chapleau Public Utilities Corporation 100%
100%
99.68%
100%
100 95 79% C
0 0 0.69 0.94 75 4 718 29706 1.95 0.00 9.12% -1.99%
Cooperative Hydro Embrun Inc. 100%
100%
93.42%
100%
95 85.89 85% C
0 0 0.01 0.09 Completed 1 514 32028 100%
1.65 0.16 9.36% 0.72%
E.L.K. Energy Inc. 94.44%
98.63%
96.6%
100%
Excellent 90% Satis 82% C
0 0 0.21 0.63 In Progress 1 394 30987 100%
1.85 0.43 8.78% 11.15%
Elexicon Energy Inc. 98%
100%
82%
100%
0.87 0.92 0.83% C
1 0.273 1.11 0.98 0.9484 3 605 26361 100% 95%
1.33 1.05 9.43% 9.09%
Energy Plus Inc. 100%
98.9%
80.12%
100%
99.7 A 82% C
0 0 2.18 1.53 On Plan 3 640 27874 100% 100%
1.58 1.06 9.36% 7.75%
Entegrus Powerlines Inc. 97.71%
99.5%
76.11%
99.9%
81 94 83% C
0 0 0.92 1.35 44 2 537 25486 100% 100%
1.19 0.99 9.22% 8.64%
EnWin Utilities Ltd. 100%
99.76%
78.21%
100%
98.04 % 84% 82% C
2 1.792 1.70 0.72 81 % 3 707 13094 100%
1.83 0.43 8.01% 2.55%
EPCOR Electricity Distribution Ontario Inc. 100%
100%
81.92%
100%
99.17 71.8 83.3% C
0 0 0.84 1.51 82.04 2 512 25314 100%
1.34 1.31 0.00% 11.65%
ERTH Power Corporation 99%
99%
96%
100%
96.70 86.96 84.08% C
0 0 0.37 0.79 82.80 3 689 38539 100% 100%
0.88 1.25 9.09% 8.58%
Espanola Regional Hydro Distribution Corporation 100%
98.18%
72.62%
100%
99.60 87 % 84% C
0 0 0.10 0.35 On Track 2 661 15421 100%
1.17 1.17 9.12% 2.45%
Essex Powerlines Corporation 90.35%
93.12%
79.47%
100%
97.42% 81% 83% C
0 0 0.57 0.83 98% 2 538 35211 100% 100%
0.65 0.95 9.85% 3.37%
Festival Hydro Inc. 98.66%
99.42%
84.71%
100%
99.97 91% 81% C
0 0 1.92 1.69 94.2 4 612 49303 100% 100%
0.50 1.32 9.30% 8.43%
Fort Frances Power Corporation 100%
100%
96.9%
99%
100 89.3 78.51% C
0 0 0.18 0.12 159.3 3 665 30793 4.95 0.00 0.00% -2.42%
Greater Sudbury Hydro Inc. 98.78%
100%
67.16%
100%
83.52% 94% 80% C
0 0 1.34 1.65 93.28% 3 629 29706 100% 100%
1.53 1.90 8.98% 9.30%
Grimsby Power Incorporated 98.02%
100%
75.37%
100%
99.97% 75.40 82.6% C
0 0 0.99 1.20 64.83 2 559 9383 100% 100%
1.07 1.44 9.19% 10.92%
Halton Hills Hydro Inc. 100%
100%
95.85%
100%
99.99 88% 85% C
0 0 1.13 1.65 Over-Budget 1 763 10295 100%
1.08 1.31 9.19% 6.98%
Hearst Power Distribution Company Limited 100%
100%
87.3%
100%
99% 96% Good 78% C
0 0 1.77 4.33 Established 2 529 16409 2.34 0.38 9.19% 8.19%
Hydro 2000 Inc. 100%
100%
100%
100%
99.00% 99.00% 99% NC
0 0 0.00 0.00 25.00% 2 565 33741 0.77 0.30 9.12% -6.52%
Hydro Hawkesbury Inc. 100%
97.59%
99.99%
100%
84 92% 76% NI
0 0 1.53 4.13 Done 2017 1 300 24066 1.14 0.62 9.36% 7.45%
Hydro One Networks Inc. 98.08%
98.99%
82.3%
99.3%
86 0.852 81.14% C
8 0.065 2.30 7.74 1.0146 4 970 10734 99.71% 99.67%
0.56 1.38 8.79% 7.92%
Hydro One Remote Communities Inc. 90.59%
100%
98%
100 90 70.4% NI
0 0 3.98 7.55 83% N/A 0 0 1.80 0.00 0.00% 0.00%
Hydro Ottawa Limited 100%
99.43%
85.07%
100%
84.27 90.00 70% C
0 0 0.73 1.11 95.00 4 653 37950 100% 100%
1.23 1.73 9.19% 10.10%
Innpower Corporation 93.28%
93.5%
80.23%
100%
99.4% B 85% C
0 0 1.05 1.54 In Progress 3 857 17136 100%
0.88 1.78 8.78% 0.94%
Kingston Hydro Corporation 100%
100%
68.76%
97%
98.84% 'A' 79% C
1 0 1.07 1.40 On Track 3 538 44400 100%
1.84 1.41 9.19% 7.82%
Kitchener-Wilmot Hydro Inc. 98.93%
97.93%
92.8%
100%
99.6 A 83% C
0 0 1.03 0.92 In Progress 2 487 23707 100% 100%
1.99 0.54 9.36% 9.59%
Lakefront Utilities Inc. 99.44%
100%
91.95%
100%
99.92% 76.10% 83.3% C
0 0 0.17 0.32 Complete 2 456 21533 100% 100%
0.82 1.07 8.78% 6.57%
Lakeland Power Distribution Ltd. 100%
100%
88.2%
100%
99.95 74.5 83.8% C
0 0 0.83 1.46 In Progress 2 697 26273 100% 100%
1.80 1.00 9.08% 12.69%
London Hydro Inc. 97.56%
99.87%
68.57%
100%
99.6% A 82% C
1 0.349 1.00 0.93 Above Budget 3 516 28106 100% 100%
1.31 0.74 8.78% 9.06%
Milton Hydro Distribution Inc. 96.76%
100%
96.52%
100%
94.2 A 84% C
0 0 0.49 0.61 On Track 3 667 9673 100% 100%
1.72 1.25 9.19% 9.45%
Newmarket-Tay Power Distribution Ltd. 99.77%
99.91%
76.64%
100%
90 91 81% C
0 0 0.54 0.42 120 2 630 25943 100% 100%
2.35 0.66 9.66% 2.41%
Niagara Peninsula Energy Inc. 91.48%
98.34%
87.99%
99%
92% 86% 83% C
0 0 1.55 1.37 100.69% 3 741 20285 100% 100%
1.59 0.97 9.30% 3.57%
Niagara-on-the-Lake Hydro Inc. 98.94%
100%
87.26%
100%
15 75.9 83% C
0 0 0.88 0.50 110 3 698 19645 100% 100%
0.83 0.54 9.36% 9.81%
North Bay Hydro Distribution Limited 100%
100%
86.56%
100%
6 85% 81% C
0 0 0.94 1.11 118% 3 672 28233 100%
1.92 1.01 9.30% 8.56%
Northern Ontario Wires Inc. 100%
100%
100%
100%
100% 88% 80.82% C
0 0 1.56 3.43 Excellent 1 666 10757 1.24 1.04 8.78% 6.24%
Oakville Hydro Electricity Distribution Inc. 97.03%
100%
80.62%
100%
96.6 90 83% C
0 0 0.79 0.50 On Track 3 695 25630 100%
1.56 1.02 9.36% 9.69%
Orangeville Hydro Limited 100%
99.83%
99.99%
100%
99.96 74.8 86.2% C
0 0 0.45 0.32 92 2 553 30933 100% 100%
1.52 1.17 9.36% 10.60%
Oshawa PUC Networks Inc. 99.47%
98.53%
90.52%
100%
277 92% Satisfied 85% C
0 0 0.98 0.73 101.3% 2 532 31280 100%
0.99 0.96 9.19% 7.62%
Ottawa River Power Corporation 98.57%
99.14%
99.87%
100%
98.8% 78.8% 80.4% C
0 0 0.62 0.95 Implemented 3 501 11368 1.49 0.70 9.19% 11.82%
PUC Distribution Inc. 96.67%
97.62%
79.88%
100%
99.74%% 80% 85% C
0 0 1.21 1.43 In Progress 4 673 30541 1.62 2.04 8.98% 1.78%
Renfrew Hydro Inc. 100%
97.47%
98.67%
100%
99.29% 83.60% 85.4% C
0 0 0.19 0.44 33% 3 588 31597 100%
1.49 0.72 8.78% 8.39%
Rideau St. Lawrence Distribution Inc. 97.78%
95.77%
72.87%
100%
99.7% B 83% C
0 0 0.29 0.45 56% 3 570 31369 0.82 0.46 9.12% 1.18%
Sioux Lookout Hydro Inc. 100%
100%
93.54%
100%
100% 82.99 79% C
0 0 1.33 1.46 Stage 5 3 848 3389 0.94 0.48 8.98% 5.69%
Synergy North Corporation 100%
100%
95%
100%
A+ A 0.83% C
0 0 2.94 1.85 1.0613 3 652 29252 100%
1.82 0.84 8.84% 3.01%
Tillsonburg Hydro Inc. 99.47%
100%
84.57%
99%
99.3 Satisfied 81.6% NI
0 0 1.10 1.14 In Progress 3 654 35137 2.04 0.05 8.98% 9.73%
Toronto Hydro-Electric System Limited 98.32%
99.37%
77.92%
99%
88% 83% 69% C
1 0.035 1.18 0.91 99% 5 1042 27825 81.08% 92.41%
0.64 1.34 9.30% 9.08%
Wasaga Distribution Inc. 100%
100%
99.99%
100%
.0438 82.2 85.6% C
0 0 0.46 0.45 Completed 1 425 20770 100%
2.15 0.31 9.19% 8.88%
Waterloo North Hydro Inc. 100%
96.4%
72.77%
100%
99.90% 92% 82% C
1 0.618 1.50 0.76 41.81% 3 773 26800 100% 100%
1.08 1.18 9.19% 8.37%
Welland Hydro-Electric System Corp. 100%
98.64%
96.19%
100%
75% 92% 83% C
1 0.208 1.56 1.83 Completed 2 497 23937 100% 100%
1.51 0.81 8.78% 8.51%
Wellington North Power Inc. 100%
99.42%
99.72%
100%
99.83% 79% 83.3% C
0 0 0.16 0.10 35% 4 812 38753 1.00 1.24 9.19% 7.12%
Westario Power Inc. 92.25%
94.86%
82.29%
100%
99.56% 92.0% 82% C
0 0 0.26 1.20 Completed 3 582 25148 100% 100%
0.90 0.66 8.98% 2.55%