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Custom Performance Report (Reporting Year: 2017)

LEGEND:
= the target was met.
= the target was not met.  |  EXPORT: EXCEL
  Customer
Focus
Operational
Effectiveness
Public Policy
Responsiveness
Financial
Performance

sort arrowDistributor

sort arrowNew Residential/Small Business Services Connected on Time (Target: 90%)

sort arrowScheduled Appointments Met on Time (Target: 90%)

sort arrowTelephone Calls Answered on Time (Target: 65%)

sort arrowFirst Contact Resolution

sort arrowBilling Accuracy (Target: 98%)

sort arrowCustomer Satisfaction Survey Results

sort arrowLevel of Public Awareness

sort arrowLevel of Compliance with Ontario Regulation 22/04 (Target: substantially compliant)

sort arrowNumber of General Public Incidents

sort arrowRate per 10, 100, 1000 km of line

sort arrowAverage Number of Hours Power to Customer is Interrupted

sort arrowAverage Number of Times Power to Customer is Interrupted

sort arrowDistribution System Plan Implementation on Progress

sort arrowEfficiency Assessment (1 = most efficient 5 = least efficient)

sort arrowTotal Cost ($) per Customer

sort arrowTotal Cost ($) per Km of Line

sort arrowNet Cumulative Energy Savings (Percent of Target Achieved)

sort arrowRenewable Generation Connection Impact Assessments Completed on Time

sort arrowNew Micro-Embedded Generation Facilities Connected on Time (Target: 90%)

sort arrowLiquidity: Current Ratio

sort arrowLeverage: Total Debt to Equity Ratio

sort arrowProfitability: Regulatory Return on Equity - Deemed

sort arrowProfitability: Regulatory Return on Equity - Achieved

Alectra Utilities Corporation 97.02%
99.28%
79.14%
81 99.62%
88 81% C
9 0.453 0.83 1.12 95.5 3 679 33716 62.21% 100% 98.34%
1.18 1.26 8.90% 8.43%
Algoma Power Inc. 99.24%
100%
80.06%
99.96% 99.48%
88% 82% C
0 0 7.68 3.95 In Progress 5 2115 13407 63.08% 100%
0.37 1.17 9.30% 8.11%
Atikokan Hydro Inc. 100%
100%
100% 99.99%
100% 85% C
0 0 2.74 2.39 On Target 4 1002 17829 61.45% 1.55 0.14 8.78% 9.46%
Bluewater Power Distribution Corporation 99.27%
99.82%
78.01%
99.93 99.99%
73.5 86% C
0 0 1.31 0.96 Near budget 3 692 32710 42.22% 100% 100%
1.32 0.77 8.98% 10.31%
Brantford Power Inc. 99.59%
100%
73.18%
86.5 99.89%
95 84% C
0 0 0.29 1.07 100.2 3 503 39369 67.08% 85.71% 100%
2.14 0.89 8.78% 11.38%
Burlington Hydro Inc. 97.72%
100%
80.13%
96 99.96%
92 84% C
0 0 1.04 0.64 On Track 2 608 26606 62.56% 100% 97.87%
2.23 0.75 9.36% 7.33%
Canadian Niagara Power Inc. 90.81%
100%
77.33%
99.80% 99.91%
91% 81% C
0 0 3.11 2.04 In Progress 4 773 21875 84.23% 100% 100%
0.36 2.11 8.78% 10.70%
Centre Wellington Hydro Ltd. 100%
100%
98.81%
99.84 99.98%
77.30 85.6% NI
0 0 0.13 0.08 92 3 684 30333 70.55% 100%
1.42 1.15 8.98% 3.54%
Chapleau Public Utilities Corporation 100%
100%
99.68%
100 99.99%
95 79% C
0 0 0.94 0.69 75 4 718 29705 66.56% 1.95 0.00 9.12% -1.99%
COLLUS PowerStream Corp. 100%
100%
81.92%
99.17 99.97%
71.8 83.3% C
0 0 1.51 0.84 82.04 2 511 25313 68.98% 100%
1.34 1.31 8.98% 11.65%
Cooperative Hydro Embrun Inc. 100%
100%
93.42%
95 99.79%
85.89 85% C
0 0 0.09 0.01 Completed 1 514 32028 77.15% 100%
1.65 0.16 9.36% 0.72%
E.L.K. Energy Inc. 94.44%
98.63%
96.6%
Excellent 99.99%
90% Satis 82% C
0 0 0.63 0.21 In progress 1 394 30986 41.09% 100%
1.85 0.43 8.78% 11.15%
Energy Plus Inc. 100%
98.9%
80.12%
99.7 99.99%
A 82% C
0 0 1.53 2.18 On plan 3 640 27874 126.12% 100% 100%
1.58 1.06 9.36% 7.75%
Entegrus Powerlines Inc. 98.48%
99.38%
75.6%
81 99.88%
94 83% C
0 0 1.72 1.07 44 2 555 23123 95.92% 100% 100%
1.36 1.33 9.19% 7.64%
ENWIN Utilities Ltd. 100%
99.76%
78.21%
98.04 % 99.99%
Good 82% C
2 1.792 0.72 1.70 81 % 3 707 13094 53.52% 100%
1.83 0.43 8.01% 2.50%
Erie Thames Powerlines Corporation 98.84%
99.54%
96.23%
99.81% 99.5%
89% 84.1% C
0 0 0.90 0.35 87% 3 668 36514 73.15% 100% 100%
0.90 1.37 9.12% 9.22%
Espanola Regional Hydro Distribution Corporation 100%
98.18%
72.62%
99.60 99.95%
87 % 84% C
0 0 0.35 0.10 On Track 2 661 15421 80.32% 100%
1.17 1.17 9.12% 2.45%
Essex Powerlines Corporation 90.35%
93.12%
79.47%
97.42% 99.91%
81% 83% C
0 0 0.83 0.57 98% 2 538 35210 107.09% 100% 100%
0.65 0.95 9.85% 3.37%
Festival Hydro Inc. 98.66%
99.42%
84.71%
99.97 99.99%
91% 81% C
0 0 1.69 1.92 94.2 4 611 49303 83.32% 100% 100%
0.50 1.32 9.30% 8.43%
Fort Frances Power Corporation 100%
100%
96.9%
100 99.46%
89.3 78.51% C
0 0 0.12 0.18 159.3 3 665 30793 49.2% 4.95 0.00 0.00% -2.42%
Greater Sudbury Hydro Inc. 98.78%
100%
67.16%
83.52% 99.92%
94% 80% C
0 0 1.65 1.34 93.28% 3 629 29706 90.2% 100% 100%
1.53 1.90 8.98% 9.30%
Grimsby Power Incorporated 98.02%
100%
75.37%
99.97% 99.96%
75.40 82.6% C
0 0 1.20 0.99 64.83 2 559 9382 74.26% 100% 100%
1.07 1.44 9.19% 10.92%
Guelph Hydro Electric Systems Inc. 96.97%
99.57%
87.47%
100% 99.94%
89% 86% C
0 0 0.37 1.04 101.60% 3 624 30162 103.22% 100% 100%
1.98 1.34 9.19% 9.70%
Halton Hills Hydro Inc. 100%
100%
95.85%
99.99 99.77%
88% 85% C
0 0 1.65 1.13 Over-budget 1 762 10294 63.29% 100%
1.08 1.31 9.19% 6.98%
Hearst Power Distribution Company Limited 100%
100%
87.3%
99% 99.96%
96% Good 78% C
0 0 4.33 1.77 Established 2 529 16409 174.13% 2.34 0.38 9.19% 8.19%
Hydro Hawkesbury Inc. 100%
97.59%
99.99%
84 99.94%
92% 76% NI
0 0 4.13 1.53 DONE 2017 1 300 24065 60.22% 1.14 0.62 9.36% 7.45%
Hydro One Networks Inc. 98.06%
98.94%
81.85%
85% 99.28%
85% 81% C
8 0.065 7.95 2.32 103% 4 974 10444 80.83% 99.71% 99.77%
0.55 1.39 8.78% 7.94%
Hydro One Remote Communities Inc. 90.59%
100%
100 97.89%
90 70.4% NI
0 0 7.55 3.98 83 0 0 1.80 -36.00 0.00% 0.00%
Hydro Ottawa Limited 100%
99.43%
85.07%
84.27 99.9%
90.00 70% C
0 0 1.11 0.73 95.00 4 653 37950 69.98% 100% 100%
1.23 1.73 9.19% 10.10%
Innpower Corporation 93.28%
93.5%
80.23%
99.4% 99.79%
B 85% C
0 0 1.54 1.05 In Progress 3 857 17135 73.53% 100%
0.88 1.78 8.78% 0.94%
Kenora Hydro Electric Corporation Ltd. 100%
99.48%
99.98%
99% 99.93%
76% 78% C
0 0 3.84 1.88 In Progress 3 603 34365 62.51% 3.52 0.63 9.58% 0.25%
Kingston Hydro Corporation 100%
100%
68.76%
98.84% 97.09%
'A' 79% C
1 0 1.40 1.07 on track 3 537 44400 55.88% 100%
1.84 1.41 9.19% 7.82%
Kitchener-Wilmot Hydro Inc. 98.93%
97.93%
92.8%
99.6 99.58%
A 83% C
0 0 0.92 1.03 In Progress 2 487 23707 83.39% 100% 100%
1.99 0.54 9.36% 9.59%
Lakefront Utilities Inc. 99.44%
100%
91.95%
99.92% 99.97%
76.10% 83.3% C
0 0 0.32 0.17 Complete 2 455 21533 60.95% 100% 100%
0.82 1.07 8.78% 6.57%
Lakeland Power Distribution Ltd. 100%
100%
88.2%
99.95 99.94%
74.5 83.8% C
0 0 1.46 0.83 In Progress 2 697 26272 74.5% 100% 100%
1.80 1.00 9.08% 12.69%
London Hydro Inc. 97.56%
99.87%
68.57%
99.6% 99.83%
A 82% C
1 0.349 0.93 1.00 Above Budget 3 515 28106 63.35% 100% 100%
1.31 0.74 8.78% 9.06%
Midland Power Utility Corporation 100%
100%
100%
99.4% 99.75%
81% 83% C
0 0 0.18 0.14 94% 4 676 37802 110.89% 100% 100%
0.96 0.58 8.93% 7.28%
Milton Hydro Distribution Inc. 96.76%
100%
96.52%
94.2 99.96%
A 84% C
0 0 0.61 0.49 on track 3 667 9672 77.52% 100% 100%
1.72 1.25 9.19% 9.45%
Newmarket-Tay Power Distribution Ltd. 99.77%
99.91%
76.64%
90 99.95%
91 81% C
0 0 0.42 0.54 120 2 621 25943 64.35% 100% 100%
2.35 0.66 9.66% 2.41%
Niagara Peninsula Energy Inc. 91.48%
98.34%
87.99%
92% 99.46%
86% 83% C
0 0 1.37 1.55 100.69% 3 740 20285 58.78% 100% 100%
1.59 0.97 9.30% 3.57%
Niagara-On-The-Lake Hydro Inc. 98.94%
100%
87.26%
15 99.85%
75.9 83% C
0 0 0.50 0.88 110 3 697 19644 89.87% 100% 100%
0.83 0.54 9.36% 9.81%
North Bay Hydro Distribution Limited 100%
100%
86.56%
6 99.74%
85% 81% C
0 0 1.11 0.94 118% 3 671 28233 129.07% 100%
1.92 1.01 9.30% 8.56%
Northern Ontario Wires Inc. 100%
100%
100%
100% 99.89%
88% 80.82% C
0 0 3.43 1.56 Excellent 1 665 10757 82.96% 1.24 1.04 8.78% 6.24%
Oakville Hydro Electricity Distribution Inc. 97.03%
100%
80.62%
96.6 99.99%
90 83% C
0 0 0.50 0.79 on track 3 695 25630 75.87% 100%
1.56 1.02 9.36% 9.69%
Orangeville Hydro Limited 100%
99.83%
99.99%
99.96 99.93%
74.8 86.2% C
0 0 0.32 0.45 92 2 552 30932 73.38% 100% 100%
1.52 1.17 9.36% 10.60%
Orillia Power Distribution Corporation 100%
100%
97.43%
99.88% 99.98%
A 84% C
0 0 3.63 0.92 In progress 3 646 36941 44.65% 100%
0.70 1.05 9.85% 11.03%
Oshawa PUC Networks Inc. 99.47%
98.53%
90.52%
277 99.94%
92% satisfied 85% C
0 0 0.73 0.98 101.3% 2 532 31280 71.65% 100%
0.99 0.96 9.19% 7.62%
Ottawa River Power Corporation 98.57%
99.14%
99.87%
98.8% 99.98%
78.8% 80.4% C
0 0 0.95 0.62 Implemented 3 501 11368 82.01% 1.49 0.70 9.19% 11.82%
Peterborough Distribution Incorporated 97.52%
99.9%
90.42%
0 99.51%
A 85% C
0 0 1.60 2.26 85 4 570 37308 62.07% 95.24%
1.63 1.32 8.98% 5.05%
PUC Distribution Inc. 96.67%
97.62%
79.88%
99.74%% 99.94%
80% 85% C
0 0 1.43 1.21 In Progress 4 673 30540 92.47% 1.62 2.04 8.98% 1.78%
Renfrew Hydro Inc. 100%
97.47%
98.67%
99.29% 99.88%
83.60% 85.4% C
0 0 0.44 0.19 33% 3 587 31596 47.9% 100%
1.49 0.72 8.78% 8.39%
Rideau St. Lawrence Distribution Inc. 97.78%
95.77%
72.87%
99.7% 99.69%
B 83% C
0 0 0.45 0.29 56% 3 569 31369 58.68% 0.82 0.46 9.12% 1.18%
Sioux Lookout Hydro Inc. 100%
100%
93.54%
100% 99.96%
82.99 79% C
0 0 1.38 1.26 Stage 5 3 847 3389 47.72% 0.94 0.48 8.98% 5.69%
St. Thomas Energy Inc. 95.72%
100%
77.26%
100% 99.95%
B+, A, A 81% NC
0 0 0.47 0.58 121% 2 494 34897 61.13% 100% 100%
0.84 0.31 9.30% 11.60%
Thunder Bay Hydro Electricity Distribution Inc. 100%
100%
94.81%
A+ 99.88%
A 84% C
0 0 1.63 3.05 106.13 4 656 28819 106.88% 100%
1.71 0.86 8.78% 3.25%
Tillsonburg Hydro Inc. 99.47%
100%
84.57%
99.3 99.36%
satisfied 81.6% NI
0 0 1.14 1.10 in progress 3 653 35137 61.79% 2.04 0.05 8.98% 9.73%
Toronto Hydro-Electric System Limited 98.32%
99.37%
77.92%
88% 99.24%
83% 69% C
1 0.07 0.91 1.18 118% 5 1042 27825 63.11% 81.08% 92.41%
0.64 1.34 9.30% 9.08%
Veridian Connections Inc. 98.62%
99.56%
80.83%
82.2% 99.92%
91% 83% C
1 0.389 1.07 1.07 93.96 3 577 26411 53.23% 100% 100%
1.49 1.25 9.36% 8.20%
Wasaga Distribution Inc. 100%
100%
99.99%
.0438 99.88%
82.2 85.6% C
0 0 0.45 0.46 Completed 1 424 20769 92.02% 100%
2.15 0.31 9.19% 8.88%
Waterloo North Hydro Inc. 100%
96.4%
72.77%
99.90% 99.97%
92% 82% C
1 0.618 0.76 1.50 41.81% 3 773 26800 65.16% 100% 100%
1.08 1.18 9.19% 8.37%
Welland Hydro-Electric System Corp. 100%
98.64%
96.19%
75% 99.98%
92% 83% C
1 0.208 1.83 1.56 Completed 2 497 23937 40.55% 100% 100%
1.51 0.81 8.78% 8.51%
Wellington North Power Inc. 100%
99.42%
99.72%
99.83% 99.6%
79% 83.3% C
0 0 0.10 0.16 35% 4 812 38753 37.46% 1.00 1.24 9.19% 7.12%
West Coast Huron Energy Inc. 100%
98.46%
98.49%
99 99.75%
77 84% C
0 0 0.23 0.47 68 5 787 50053 47.36% 100% 0.75 0.92 8.98% 6.00%
Westario Power Inc. 92.25%
94.86%
82.29%
99.56% 99.99%
92.0% 82% C
0 0 1.20 0.26 Completed 3 582 25147 62.63% 100% 100%
0.90 0.66 8.98% 2.55%
Whitby Hydro Electric Corporation 95.6%
99.46%
87.93%
99.74 99.88%
A 83.6% C
0 0 0.69 1.23 95.14 3 681 26240 55.85% 91.89%
1.04 0.63 9.66% 10.46%