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Custom Performance Report (Reporting Year: 2017)

LEGEND:
= the target was met.
= the target was not met.  |  EXPORT: EXCEL
  Customer
Focus		 Operational
Effectiveness		 Public Policy
Responsiveness		 Financial
Performance

sort arrowDistributor

sort arrowNew Residential/Small Business Services Connected on Time (Target: 90%)

sort arrowScheduled Appointments Met on Time (Target: 90%)

sort arrowTelephone Calls Answered on Time (Target: 65%)

sort arrowBilling Accuracy (Target: 98%)

sort arrowFirst Contact Resolution

sort arrowCustomer Satisfaction Survey Results

sort arrowLevel of Public Awareness

sort arrowLevel of Compliance with Ontario Regulation 22/04 (Target: substantially compliant)

sort arrowNumber of General Public Incidents

sort arrowRate per 10, 100, 1000 km of line

sort arrowAverage Number of Times Power to Customer is Interrupted

sort arrowAverage Number of Hours Power to Customer is Interrupted

sort arrowDistribution System Plan Implementation on Progress

sort arrowEfficiency Assessment (1 = most efficient 5 = least efficient)

sort arrowTotal Cost ($) per Customer

sort arrowTotal Cost ($) per Km of Line

sort arrowNet Cumulative Energy Savings (Percent of Target Achieved)

sort arrowRenewable Generation Connection Impact Assessments Completed on Time

sort arrowNew Micro-Embedded Generation Facilities Connected on Time (Target: 90%)

sort arrowLiquidity: Current Ratio

sort arrowLeverage: Total Debt to Equity Ratio

sort arrowProfitability: Regulatory Return on Equity - Deemed

sort arrowProfitability: Regulatory Return on Equity - Achieved
Alectra Utilities Corporation 97%
99%
80%
100%
81.72 88.05 81.26% C
9 0.429 1.11 0.80 95.81 3 676 33523 81% 100% 98%
1.22 1.26 8.91% 8.49%
Algoma Power Inc. 99.24%
100%
80.06%
99%
99.96% 88% 82% C
0 0 3.95 7.68 In Progress 5 2116 13408 63.08% 100%
0.37 1.17 9.30% 8.11%
Atikokan Hydro Inc. 100%
100%
100%
100% 100% 85% C
0 0 2.39 2.74 On Target 4 1002 17829 61.45% 1.55 0.14 8.78% 9.46%
Bluewater Power Distribution Corporation 99.27%
99.82%
78.01%
100%
99.93 73.5 86% C
0 0 0.96 1.31 Near Budget 3 693 32710 42.22% 100% 100%
1.32 0.77 8.98% 10.31%
Brantford Power Inc. 99.59%
100%
73.18%
100%
86.5 95 84% C
0 0 1.07 0.29 100.2 3 504 39369 67.08% 85.71% 100%
2.14 0.89 8.78% 11.38%
Burlington Hydro Inc. 97.72%
100%
80.13%
100%
96 92 84% C
0 0 0.64 1.04 On Track 2 608 26606 62.56% 100% 97.87%
2.25 0.75 9.36% 6.69%
Canadian Niagara Power Inc. 90.81%
100%
77.33%
100%
99.80% 91% 81% C
0 0 2.04 3.11 In Progress 4 773 21875 84.23% 100% 100%
0.36 2.11 8.78% 10.70%
Centre Wellington Hydro Ltd. 100%
100%
98.81%
100%
99.84 77.30 85.6% NI
0 0 0.08 0.13 92 3 684 30334 70.55% 100%
1.42 1.15 8.98% 3.54%
Chapleau Public Utilities Corporation 100%
100%
99.68%
100%
100 95 79% C
0 0 0.69 0.94 75 4 718 29706 66.56% 1.95 0.00 9.12% -1.99%
Cooperative Hydro Embrun Inc. 100%
100%
93.42%
100%
95 85.89 85% C
0 0 0.01 0.09 Completed 1 514 32028 77.15% 100%
1.65 0.16 9.36% 0.72%
E.L.K. Energy Inc. 94.44%
98.63%
96.6%
100%
Excellent 90% Satis 82% C
0 0 0.21 0.63 In Progress 1 394 30987 41.09% 100%
1.85 0.43 8.78% 11.15%
Elexicon Energy Inc. 98%
100%
82%
10000%
0.87 0.92 0.83% C
1 0.273 1.11 0.98 0.9484 3 605 26361 64% 100% 95%
1.33 1.05 9.43% 9.09%
Energy Plus Inc. 100%
98.9%
80.12%
100%
99.7 A 82% C
0 0 2.18 1.53 On Plan 3 640 27874 126.12% 100% 100%
1.58 1.06 9.36% 7.75%
Entegrus Powerlines Inc. 98.48%
99.38%
75.6%
100%
81 94 83% C
0 0 1.07 1.72 44 2 555 23124 95.92% 100% 100%
1.36 1.33 9.19% 7.64%
EnWin Utilities Ltd. 100%
99.76%
78.21%
100%
98.04 % 84% 82% C
2 1.792 1.70 0.72 81 % 3 707 13094 53.52% 100%
1.83 0.43 8.01% 2.55%
EPCOR Electricity Distribution Ontario Inc. 100%
100%
81.92%
100%
99.17 71.8 83.3% C
0 0 0.84 1.51 82.04 2 512 25314 68.98% 100%
1.34 1.31 0.00% 11.65%
ERTH Power Corporation 99%
99%
96%
10000%
96.70 86.96 84.08% C
0 0 0.37 0.79 82.80 3 689 38539 72% 100% 100%
0.88 1.25 9.09% 8.58%
Espanola Regional Hydro Distribution Corporation 100%
98.18%
72.62%
100%
99.60 87 % 84% C
0 0 0.10 0.35 On Track 2 661 15421 80.32% 100%
1.17 1.17 9.12% 2.45%
Essex Powerlines Corporation 90.35%
93.12%
79.47%
100%
97.42% 81% 83% C
0 0 0.57 0.83 98% 2 538 35211 107.09% 100% 100%
0.65 0.95 9.85% 3.37%
Festival Hydro Inc. 98.66%
99.42%
84.71%
100%
99.97 91% 81% C
0 0 1.92 1.69 94.2 4 612 49303 83.32% 100% 100%
0.50 1.32 9.30% 8.43%
Fort Frances Power Corporation 100%
100%
96.9%
99%
100 89.3 78.51% C
0 0 0.18 0.12 159.3 3 665 30793 49.2% 4.95 0.00 0.00% -2.42%
Greater Sudbury Hydro Inc. 98.78%
100%
67.16%
100%
83.52% 94% 80% C
0 0 1.34 1.65 93.28% 3 629 29706 90.2% 100% 100%
1.53 1.90 8.98% 9.30%
Grimsby Power Incorporated 98.02%
100%
75.37%
100%
99.97% 75.40 82.6% C
0 0 0.99 1.20 64.83 2 559 9383 74.26% 100% 100%
1.07 1.44 9.19% 10.92%
Halton Hills Hydro Inc. 100%
100%
95.85%
100%
99.99 88% 85% C
0 0 1.13 1.65 Over-Budget 1 763 10295 63.29% 100%
1.08 1.31 9.19% 6.98%
Hearst Power Distribution Company Limited 100%
100%
87.3%
100%
99% 96% Good 78% C
0 0 1.77 4.33 Established 2 529 16409 174.13% 2.34 0.38 9.19% 8.19%
Hydro 2000 Inc. 100%
100%
100%
100%
99.00% 99.00% 99% NC
0 0 0.00 0.00 25.00% 2 565 33741 52.4% 0.77 0.30 9.12% -6.52%
Hydro Hawkesbury Inc. 100%
97.59%
99.99%
100%
84 92% 76% NI
0 0 1.53 4.13 Done 2017 1 300 24066 60.22% 1.14 0.62 9.36% 7.45%
Hydro One Networks Inc. 98.06%
98.94%
81.85%
99%
85% 85% 81% C
8 0.065 2.32 7.95 103% 4 974 10444 80.83% 99.71% 99.77%
0.55 1.39 8.78% 7.94%
Hydro One Remote Communities Inc. 90.59%
100%
98%
100 90 70.4% NI
0 0 3.98 7.55 83% N/A 0 0 1.80 0.00 0.00% 0.00%
Hydro Ottawa Limited 100%
99.43%
85.07%
100%
84.27 90.00 70% C
0 0 0.73 1.11 95.00 4 653 37950 69.98% 100% 100%
1.23 1.73 9.19% 10.10%
Innpower Corporation 93.28%
93.5%
80.23%
100%
99.4% B 85% C
0 0 1.05 1.54 In Progress 3 857 17136 73.53% 100%
0.88 1.78 8.78% 0.94%
Kingston Hydro Corporation 100%
100%
68.76%
97%
98.84% 'A' 79% C
1 0 1.07 1.40 On Track 3 538 44400 55.88% 100%
1.84 1.41 9.19% 7.82%
Kitchener-Wilmot Hydro Inc. 98.93%
97.93%
92.8%
100%
99.6 A 83% C
0 0 1.03 0.92 In Progress 2 487 23707 83.39% 100% 100%
1.99 0.54 9.36% 9.59%
Lakefront Utilities Inc. 99.44%
100%
91.95%
100%
99.92% 76.10% 83.3% C
0 0 0.17 0.32 Complete 2 456 21533 60.95% 100% 100%
0.82 1.07 8.78% 6.57%
Lakeland Power Distribution Ltd. 100%
100%
88.2%
100%
99.95 74.5 83.8% C
0 0 0.83 1.46 In Progress 2 697 26273 74.5% 100% 100%
1.80 1.00 9.08% 12.69%
London Hydro Inc. 97.56%
99.87%
68.57%
100%
99.6% A 82% C
1 0.349 1.00 0.93 Above Budget 3 516 28106 63.35% 100% 100%
1.31 0.74 8.78% 9.06%
Milton Hydro Distribution Inc. 96.76%
100%
96.52%
100%
94.2 A 84% C
0 0 0.49 0.61 On Track 3 667 9673 77.52% 100% 100%
1.72 1.25 9.19% 9.45%
Newmarket-Tay Power Distribution Ltd. 99.77%
99.91%
76.64%
100%
90 91 81% C
0 0 0.54 0.42 120 2 630 25943 64.35% 100% 100%
2.35 0.66 9.66% 2.41%
Niagara Peninsula Energy Inc. 91.48%
98.34%
87.99%
99%
92% 86% 83% C
0 0 1.55 1.37 100.69% 3 741 20285 58.78% 100% 100%
1.59 0.97 9.30% 3.57%
Niagara-on-the-Lake Hydro Inc. 98.94%
100%
87.26%
100%
15 75.9 83% C
0 0 0.88 0.50 110 3 698 19645 89.87% 100% 100%
0.83 0.54 9.36% 9.81%
North Bay Hydro Distribution Limited 100%
100%
86.56%
100%
6 85% 81% C
0 0 0.94 1.11 118% 3 672 28233 129.07% 100%
1.92 1.01 9.30% 8.56%
Northern Ontario Wires Inc. 100%
100%
100%
100%
100% 88% 80.82% C
0 0 1.56 3.43 Excellent 1 666 10757 82.96% 1.24 1.04 8.78% 6.24%
Oakville Hydro Electricity Distribution Inc. 97.03%
100%
80.62%
100%
96.6 90 83% C
0 0 0.79 0.50 On Track 3 695 25630 75.87% 100%
1.56 1.02 9.36% 9.69%
Orangeville Hydro Limited 100%
99.83%
99.99%
100%
99.96 74.8 86.2% C
0 0 0.45 0.32 92 2 553 30933 73.38% 100% 100%
1.52 1.17 9.36% 10.60%
Orillia Power Distribution Corporation 100%
100%
97.43%
100%
99.88% A 84% C
0 0 0.92 3.63 In Progress 3 646 36942 44.65% 100%
0.70 1.05 9.85% 11.03%
Oshawa PUC Networks Inc. 99.47%
98.53%
90.52%
100%
277 92% Satisfied 85% C
0 0 0.98 0.73 101.3% 2 532 31280 71.65% 100%
0.99 0.96 9.19% 7.62%
Ottawa River Power Corporation 98.57%
99.14%
99.87%
100%
98.8% 78.8% 80.4% C
0 0 0.62 0.95 Implemented 3 501 11368 82.01% 1.49 0.70 9.19% 11.82%
Peterborough Distribution Incorporated 97.52%
99.9%
90.42%
100%
0 A 85% C
0 0 2.26 1.60 85 4 570 37309 62.07% 95.24%
1.63 1.32 8.98% 5.05%
PUC Distribution Inc. 96.67%
97.62%
79.88%
100%
99.74%% 80% 85% C
0 0 1.21 1.43 In Progress 4 673 30541 92.47% 1.62 2.04 8.98% 1.78%
Renfrew Hydro Inc. 100%
97.47%
98.67%
100%
99.29% 83.60% 85.4% C
0 0 0.19 0.44 33% 3 588 31597 47.9% 100%
1.49 0.72 8.78% 8.39%
Rideau St. Lawrence Distribution Inc. 97.78%
95.77%
72.87%
100%
99.7% B 83% C
0 0 0.29 0.45 56% 3 570 31369 58.68% 0.82 0.46 9.12% 1.18%
Sioux Lookout Hydro Inc. 100%
100%
93.54%
100%
100% 82.99 79% C
0 0 1.33 1.46 Stage 5 3 848 3389 47.72% 0.94 0.48 8.98% 5.69%
Synergy North Corporation 100%
100%
95%
10000%
A+ A 0.83% C
0 0 2.94 1.85 1.0613 3 652 29252 105% 100%
1.82 0.84 8.84% 3.01%
Tillsonburg Hydro Inc. 99.47%
100%
84.57%
99%
99.3 Satisfied 81.6% NI
0 0 1.10 1.14 In Progress 3 654 35137 61.79% 2.04 0.05 8.98% 9.73%
Toronto Hydro-Electric System Limited 98.32%
99.37%
77.92%
99%
88% 83% 69% C
1 0.035 1.18 0.91 99% 5 1042 27825 63.11% 81.08% 92.41%
0.64 1.34 9.30% 9.08%
Wasaga Distribution Inc. 100%
100%
99.99%
100%
.0438 82.2 85.6% C
0 0 0.46 0.45 Completed 1 425 20770 92.02% 100%
2.15 0.31 9.19% 8.88%
Waterloo North Hydro Inc. 100%
96.4%
72.77%
100%
99.90% 92% 82% C
1 0.618 1.50 0.76 41.81% 3 773 26800 65.16% 100% 100%
1.08 1.18 9.19% 8.37%
Welland Hydro-Electric System Corp. 100%
98.64%
96.19%
100%
75% 92% 83% C
1 0.208 1.56 1.83 Completed 2 497 23937 40.55% 100% 100%
1.51 0.81 8.78% 8.51%
Wellington North Power Inc. 100%
99.42%
99.72%
100%
99.83% 79% 83.3% C
0 0 0.16 0.10 35% 4 812 38753 37.46% 1.00 1.24 9.19% 7.12%
Westario Power Inc. 92.25%
94.86%
82.29%
100%
99.56% 92.0% 82% C
0 0 0.26 1.20 Completed 3 582 25148 62.63% 100% 100%
0.90 0.66 8.98% 2.55%