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Custom Performance Report (Reporting Year: 2018)

LEGEND:
= the target was met.
= the target was not met.  |  EXPORT: EXCEL
  Customer
Focus
Operational
Effectiveness
Public Policy
Responsiveness
Financial
Performance

sort arrowDistributor

sort arrowNew Residential/Small Business Services Connected on Time (Target: 90%)

sort arrowScheduled Appointments Met on Time (Target: 90%)

sort arrowTelephone Calls Answered on Time (Target: 65%)

sort arrowBilling Accuracy (Target: 98%)

sort arrowFirst Contact Resolution

sort arrowCustomer Satisfaction Survey Results

sort arrowLevel of Public Awareness

sort arrowLevel of Compliance with Ontario Regulation 22/04 (Target: substantially compliant)

sort arrowNumber of General Public Incidents

sort arrowRate per 10, 100, 1000 km of line

sort arrowAverage Number of Times Power to Customer is Interrupted

sort arrowAverage Number of Hours Power to Customer is Interrupted

sort arrowDistribution System Plan Implementation on Progress

sort arrowEfficiency Assessment (1 = most efficient 5 = least efficient)

sort arrowTotal Cost ($) per Customer

sort arrowTotal Cost ($) per Km of Line

sort arrowNet Cumulative Energy Savings (Percent of Target Achieved)

sort arrowRenewable Generation Connection Impact Assessments Completed on Time

sort arrowNew Micro-Embedded Generation Facilities Connected on Time (Target: 90%)

sort arrowLiquidity: Current Ratio

sort arrowLeverage: Total Debt to Equity Ratio

sort arrowProfitability: Regulatory Return on Equity - Deemed

sort arrowProfitability: Regulatory Return on Equity - Achieved

Alectra Utilities Corporation 94.7%
99.62%
77.98%
100%
85.4% 91% 81% C
13 0.657 1.37 1.08 88.5% 3 682 33949 81% 100% 96.74%
0.94 1.16 8.94% 7.66%
Algoma Power Inc. 98.63%
100%
86.06%
100%
99.97% 93% 82% C
0 0 2.20 7.51 Completed 5 2182 13831 74.19% 100%
1.07 1.42 9.30% 8.22%
Atikokan Hydro Inc. 100%
100%
100%
100% 100% 85% C
0 0 0.60 1.17 On Target 4 1024 18212 70.96% 1.37 0.19 8.78% 11.86%
Bluewater Power Distribution Corporation 96.89%
99.72%
82.31%
100%
99.99% 74.40% 86% C
0 0 1.67 1.60 At Budget 3 730 34186 55.57% 100% 100%
1.36 0.67 8.98% 11.86%
Brantford Power Inc. 99.52%
100%
85.24%
100%
86.84 95% 84% C
0 0 0.89 0.68 101.9% 3 527 41221 70.12% 100% 100%
2.17 0.83 8.78% 7.90%
Burlington Hydro Inc. 98.31%
99.81%
83.28%
100%
91 94 84% C
0 0 0.85 1.44 On Track 2 627 27766 81.38% 100% 97.37%
2.50 0.80 9.36% 7.03%
Canadian Niagara Power Inc. 90.4%
100%
80.98%
100%
99.84% 91% 81% C
0 0 2.14 2.45 Completed 4 867 24425 100.58% 100%
0.44 3.03 8.78% 6.58%
Centre Wellington Hydro Ltd. 99.53%
99.51%
97.88%
100%
99.72 79.9 85.6% C
0 0 0.70 0.31 100 3 710 31963 85.67% 100% 100%
1.52 1.07 9.00% 7.14%
Chapleau Public Utilities Corporation 100%
100%
96.52%
100%
100 95 79% C
0 0 4.49 12.51 Complete 4 807 32515 78.96% 2.90 0.00 9.12% -9.19%
Cooperative Hydro Embrun Inc. 100%
100%
94.26%
99%
91.36% 86.24 85% C
0 0 0.06 0.60 Completed 1 521 33329 92.56% 1.96 0.12 9.00% 8.12%
E.L.K. Energy Inc. 99.04%
100%
96.25%
100%
Excellent 90% Satis 82% C
0 0 0.48 1.63 In Progress 1 402 30795 50.27% 100%
2.51 0.35 8.78% 16.17%
Energy Plus Inc. 99.1%
99.94%
88.89%
100%
99.75 A 82% C
1 0.672 1.19 0.46 On Plan 2 662 28689 144.26% 100% 100%
1.45 1.01 9.36% 8.68%
Entegrus Powerlines Inc. 97.95%
99.73%
71.01%
100%
81 94 83% NI
2 1.618 1.21 1.89 60.41 2 563 26787 87.52% 100%
1.34 1.22 9.19% 8.20%
ENWIN Utilities Ltd. 100%
99.71%
76.93%
100%
98.63% 86% 82% C
0 0 2.22 1.11 97.3% 3 717 13660 63.87% 57.14% 100%
2.24 0.78 8.01% 4.35%
EPCOR Electricity Distribution Ontario Inc. 95.92%
100%
80.94%
100%
99.43% 73.0% 83.3% C
0 0 0.20 0.50 55.64% 2 536 25755 147.43% 100%
1.19 1.88 8.98% 11.94%
ERTH Power Corporation 96.67%
100%
94%
99%
99.89% 77.1% 84.1% C
0 0 0.38 1.11 101.4% 3 678 37085 87.42% 100% 100%
0.87 1.38 9.00% 11.18%
Espanola Regional Hydro Distribution Corporation 100%
100%
70.67%
100%
99.73 87% 84% C
0 0 0.06 0.16 On Track 2 683 16003 98.7% 1.22 1.12 9.12% 4.12%
Essex Powerlines Corporation 91.18%
94.79%
87.67%
98%
98.52% 83% 83% C
0 0 1.29 1.82 18.80% 2 578 37960 119.77% 100%
0.67 1.10 9.00% 8.11%
Festival Hydro Inc. 99.25%
98.93%
87.59%
100%
99.99 97% 81% C
0 0 0.73 0.92 103.6 4 658 53904 119.55% 100% 100%
0.50 1.19 9.30% 8.30%
Fort Frances Power Corporation 100%
100%
96.33%
100%
99.9% 89.3% 78.51% C
0 0 0.15 0.17 127% 3 676 31236 66.24% 100%
6.06 0.00 0.00% -1.78%
Greater Sudbury Hydro Inc. 99.2%
99.89%
71.25%
100%
84.19 90% 80% C
0 0 1.41 1.39 97.47% 3 671 31690 113.62% 100%
1.45 1.86 8.98% 7.72%
Grimsby Power Incorporated 96.71%
99.53%
88.54%
100%
99.93% 78.8% 82.6% C
0 0 1.17 1.73 86.64% 2 584 9793 85.21% 100%
1.09 1.46 9.19% 8.45%
Guelph Hydro Electric Systems Inc. 92.26%
96.81%
71.71%
100%
100% 89% 86% C
0 0 0.68 0.26 98.78% 3 669 32312 125.87% 100% 100%
1.33 1.56 9.19% 8.18%
Halton Hills Hydro Inc. 100%
99.98%
96.63%
100%
99.98% 95% 85% C
0 0 1.60 1.48 123.38% 1 794 10860 77.01% 100%
0.46 1.88 9.19% 7.07%
Hearst Power Distribution Company Limited 100%
100%
88.08%
100%
99% 96% Good 78% C
0 0 2.09 2.67 Established 2 555 15419 190.38% 2.38 0.37 9.19% 6.77%
Hydro 2000 Inc. 100%
100%
99.95%
100%
95.82% 91.48% 99% NC
0 0 0.81 0.04 25% 2 544 32704 63.25% 2.00 0.00 9.12% -7.16%
Hydro Hawkesbury Inc. 94.44%
96.61%
99.99%
100%
96.13% 87.20% 78% C
0 0 1.92 2.92 Complete 1 313 24783 77.47% 2.04 0.85 9.00% -4.10%
Hydro One Networks Inc. 99.32%
99.95%
78.05%
99%
87% 86% 80% C
11 0.09 2.21 6.82 97.93% 4 1022 11069 97.97% 100% 99.45%
0.50 1.44 8.78% 8.07%
Hydro One Remote Communities Inc. 95.33%
100%
98%
100% 90% 70.4% C
0 0 2.02 4.94 100% N/A 0 0 1.00 0.00 0.00% 0.00%
Hydro Ottawa Limited 100%
99.65%
88.74%
100%
85.52% 93.00% 70% C
0 0 0.78 0.85 113.00% 4 701 40766 85.48% 100% 100%
0.80 1.86 9.19% 9.14%
Innpower Corporation 91.84%
87.21%
83.85%
100%
99.79% B 85% C
0 0 0.88 2.66 98% 3 834 17231 83.94% 100%
0.94 1.61 8.78% 11.47%
Kenora Hydro Electric Corporation Ltd. 100%
100%
97%
100%
99% 76% 78% C
0 0 0.12 0.21 In Progress 2 633 35943 78.72% 100%
3.97 0.61 9.58% -1.30%
Kingston Hydro Corporation 100%
98.68%
60.78%
100%
98.96% 'A' 80% C
0 0 1.00 1.50 On Track 3 583 48238 83.9% 100%
1.57 1.10 9.19% 7.48%
Kitchener-Wilmot Hydro Inc. 99.14%
99.18%
91.9%
97%
99.03% A 83% C
3 1.524 0.97 0.70 In Progress 2 519 25447 99.67% 100% 100%
2.01 0.51 9.36% 9.06%
Lakefront Utilities Inc. 98.99%
99.09%
95.47%
100%
99.14% 80.70% 83.3% C
0 0 0.12 0.32 Completed 2 497 24064 88.74% 100% 100%
1.62 1.07 8.78% 7.76%
Lakeland Power Distribution Ltd. 100%
100%
93%
100%
99.97 75.00% 83.8% C
0 0 1.50 2.82 Complete 2 744 28665 87.43% 100% 100%
1.65 1.12 9.08% 12.59%
London Hydro Inc. 99.48%
100%
70.33%
100%
99.7 A 83% C
3 1.04 1.40 0.82 Above Budget 3 552 28955 87.12% 100% 100%
1.27 0.84 8.78% 10.08%
Milton Hydro Distribution Inc. 99.61%
100%
93.87%
100%
99.2 A 84% C
0 0 0.83 0.74 On Track 2 683 10195 97.4% 100%
1.65 1.24 9.19% 10.45%
Newmarket-Tay Power Distribution Ltd. 100%
99.99%
70.86%
100%
93.7 A 82% C
0 0 0.78 0.66 103 2 657 28067 86.99% 100%
1.41 1.23 9.66% 11.19%
Niagara Peninsula Energy Inc. 93.33%
98.89%
85.87%
99%
91% 95% 83% C
0 0 1.65 1.98 99.27% 3 755 20745 71.93% 100% 100%
1.44 0.92 9.30% 5.03%
Niagara-on-the-Lake Hydro Inc. 99.42%
100%
89.98%
100%
12 78.8% 83% C
0 0 0.48 0.76 101% 3 761 19565 103.5% 100% 100%
0.61 0.55 9.36% 10.12%
North Bay Hydro Distribution Limited 100%
100%
91.13%
100%
4 89% 81% C
0 0 1.40 1.95 112% 3 695 29208 145.83% 100%
1.84 1.00 9.30% 10.17%
Northern Ontario Wires Inc. 100%
100%
100%
100%
100% 88% 80.82% C
0 0 1.47 4.73 Excellent 1 695 11085 122.04% 1.80 1.06 8.78% 9.97%
Oakville Hydro Electricity Distribution Inc. 95.16%
100%
85.2%
100%
96.5 92 83% C
0 0 0.80 0.62 On Track 3 719 27071 96.98% 100%
1.42 0.95 9.36% 10.65%
Orangeville Hydro Limited 100%
99.76%
99.94%
100%
99.9 78.2% 86.2% C
0 0 0.16 0.29 87% 2 551 31233 83.72% 100%
1.56 1.05 9.36% 11.92%
Orillia Power Distribution Corporation 100%
99.78%
96.95%
100%
99.9 A 84% C
0 0 1.50 1.43 In Progress 3 666 38646 55.5% 100%
0.72 0.97 9.85% 7.55%
Oshawa PUC Networks Inc. 99.78%
100%
90.1%
100%
103 95% Satisfied 85% C
0 0 1.29 1.34 70.2% 2 569 33915 82.82% 100% 100%
1.07 1.21 9.00% 7.93%
Ottawa River Power Corporation 100%
98.64%
99.92%
100%
98.5% 80.3% 80.4% C
0 0 0.24 0.53 Implemented 2 484 11104 96.75% 1.46 0.64 9.19% 13.56%
Peterborough Distribution Incorporated 99.19%
99.91%
87.47%
100%
0 A 85% C
2 0.35 1.92 2.18 87 3 592 38383 90.54% 100%
1.39 1.12 8.98% 7.31%
PUC Distribution Inc. 99.12%
98.48%
77.7%
100%
99.80% 80% 85% C
1 0.135 1.28 1.27 100% 4 690 31338 104.84% 1.33 2.02 9.00% 4.25%
Renfrew Hydro Inc. 100%
95.63%
98.59%
100%
99.82% 86.2% 85.4% C
0 0 0.82 1.77 33% 3 618 32922 84.89% 100%
1.32 0.80 8.78% 10.81%
Rideau St. Lawrence Distribution Inc. 100%
100%
76.76%
93%
99.7% B 83% C
0 0 0.26 0.45 74% 3 570 31459 99.06% 0.85 0.41 8.78% 5.11%
Sioux Lookout Hydro Inc. 100%
100%
93.17%
100%
100% 72.07 79% C
0 0 0.78 1.41 108.4% 3 836 3338 54% 1.06 0.46 9.00% 9.43%
Thunder Bay Hydro Electricity Distribution Inc. 99.14%
100%
94.79%
100%
A+ A 84% C
0 0 2.88 2.33 101.14 4 682 30130 126.25% 1.56 0.80 8.78% 8.93%
Tillsonburg Hydro Inc. 97.96%
100%
88.18%
100%
98.62 Satisifed 81.6% C
0 0 2.28 1.83 In Progress 3 718 37620 73.45% 100% 1.64 0.07 8.98% 5.10%
Toronto Hydro-Electric System Limited 99.8%
99.66%
80.15%
99%
89% 92% 69% C
6 0.209 1.14 0.81 95% 5 1123 30210 77.87% 100% 100%
0.53 1.20 9.30% 9.33%
Veridian Connections Inc. 95.7%
99.05%
80.87%
100%
83.7% 95% 83% C
1 0.38 1.26 1.55 99.19 3 603 27737 77.3% 100%
0.77 1.26 9.36% 9.21%
Wasaga Distribution Inc. 100%
100%
99.99%
100%
0.128 81.6 85.6% C
0 0 0.62 0.78 Completed 1 435 21430 103.26% 100%
2.89 0.30 9.19% 9.38%
Waterloo North Hydro Inc. 100%
99.33%
92.72%
100%
99.87% 96% 82% C
6 3.645 1.32 0.92 61.36% 3 819 28499 80.37% 100% 100%
1.08 1.14 9.19% 8.20%
Welland Hydro-Electric System Corp. 100%
94.9%
97.29%
100%
80 96 83% C
0 0 1.70 1.46 Competed 2 501 24354 54.47% 100%
1.53 0.77 8.78% 11.41%
Wellington North Power Inc. 100%
99.09%
99%
100%
99.87% 81.1% 83.3% C
0 0 0.33 0.16 69% 4 818 39383 49.51% 100% 100%
1.03 1.48 9.19% 7.77%
West Coast Huron Energy Inc. 100%
100%
98.84%
100%
99 77 84% C
0 0 0.18 0.13 87 5 825 52357 58.58% 0.84 0.88 8.98% 6.46%
Westario Power Inc. 90.61%
96.4%
86.92%
100%
98.95 92.00 82% C
0 0 0.21 0.58 Completed 3 575 24850 78.03% 100%
1.40 0.73 9.00% 10.10%
Whitby Hydro Electric Corporation 98.81%
99.73%
87.36%
100%
99.82 A 83.6% C
1 0.906 0.86 0.68 98.76 3 681 25745 71.68% 100%
0.92 0.59 9.66% 11.84%