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Custom Performance Report (Reporting Year: 2018)

LEGEND:
= the target was met.
= the target was not met.  |  EXPORT: EXCEL
  Customer
Focus
Operational
Effectiveness
Public Policy
Responsiveness
Financial
Performance

sort arrowDistributor

sort arrowNew Residential/Small Business Services Connected on Time (Target: 90%)

sort arrowScheduled Appointments Met on Time (Target: 90%)

sort arrowTelephone Calls Answered on Time (Target: 65%)

sort arrowBilling Accuracy (Target: 98%)

sort arrowFirst Contact Resolution

sort arrowCustomer Satisfaction Survey Results

sort arrowLevel of Public Awareness

sort arrowLevel of Compliance with Ontario Regulation 22/04 (Target: substantially compliant)

sort arrowNumber of General Public Incidents

sort arrowRate per 10, 100, 1000 km of line

sort arrowAverage Number of Times Power to Customer is Interrupted

sort arrowAverage Number of Hours Power to Customer is Interrupted

sort arrowDistribution System Plan Implementation on Progress

sort arrowEfficiency Assessment (1 = most efficient 5 = least efficient)

sort arrowTotal Cost ($) per Customer

sort arrowTotal Cost ($) per Km of Line

sort arrowRenewable Generation Connection Impact Assessments Completed on Time

sort arrowNew Micro-Embedded Generation Facilities Connected on Time (Target: 90%)

sort arrowLiquidity: Current Ratio

sort arrowLeverage: Total Debt to Equity Ratio

sort arrowProfitability: Regulatory Return on Equity - Deemed

sort arrowProfitability: Regulatory Return on Equity - Achieved

Alectra Utilities Corporation 95%
99%
78%
100%
86.17 88.90 81.26% C
13 0.621 1.33 1.04 89 3 681 33860 100% 97%
0.95 1.17 8.95% 7.69%
Algoma Power Inc. 98.63%
100%
86.06%
100%
99.97% 93% 82% C
0 0 2.20 7.51 Completed 5 2182 13831 100%
1.07 1.42 9.30% 8.22%
Atikokan Hydro Inc. 100%
100%
100%
100% 100% 85% C
0 0 0.60 1.17 On Target 4 1024 18212 1.37 0.19 8.78% 11.21%
Bluewater Power Distribution Corporation 96.89%
99.72%
82.31%
100%
99.99% 74.40% 86% C
0 0 1.67 1.60 At Budget 3 730 34186 100% 100%
1.36 0.67 8.98% 11.86%
Brantford Power Inc. 99.52%
100%
85.24%
100%
86.84 95% 84% C
1 0.197 0.89 0.68 101.9% 3 527 41221 100% 100%
2.17 0.83 8.78% 7.90%
Burlington Hydro Inc. 98.31%
99.81%
83.28%
100%
91 94 84% C
0 0 0.85 1.44 On Track 2 627 27766 100% 97.37%
2.52 0.80 9.36% 6.43%
Canadian Niagara Power Inc. 90.4%
100%
80.98%
100%
99.84% 91% 81% C
0 0 2.14 2.45 Completed 4 867 24425 100%
0.44 3.03 8.78% 6.58%
Centre Wellington Hydro Ltd. 99.53%
99.51%
97.88%
100%
99.72 79.9 85.6% C
0 0 0.70 0.31 100 3 710 31963 100% 100%
1.52 1.07 9.00% 7.14%
Chapleau Public Utilities Corporation 100%
100%
96.52%
100%
100 95 79% C
0 0 4.49 12.51 Complete 4 807 32515 2.90 0.00 9.12% -9.19%
Cooperative Hydro Embrun Inc. 100%
100%
94.26%
99%
91.36% 86.24 85% C
0 0 0.06 0.60 Completed 1 521 33329 1.96 0.12 9.00% 8.12%
E.L.K. Energy Inc. 99.04%
100%
96.25%
100%
Excellent 90% Satis 82% C
0 0 0.48 1.63 In Progress 1 402 30795 100%
2.51 0.35 8.78% 16.17%
Elexicon Energy Inc. 96%
99%
82%
100%
0.88 0.95 0.83% C
2 0.535 1.16 1.32 0.9907 3 624 27139 100%
0.81 1.05 9.43% 9.84%
Energy Plus Inc. 99.1%
99.94%
88.89%
100%
99.75 A 82% C
1 0.672 1.19 0.46 On Plan 2 662 28689 100% 100%
1.45 1.01 9.36% 8.68%
Entegrus Powerlines Inc. 97.95%
99.73%
71.01%
100%
81 94 83% NI
2 1.618 1.21 1.89 60.41 2 563 26787 100%
1.34 1.22 9.19% 8.20%
EnWin Utilities Ltd. 100%
99.71%
76.93%
100%
98.63% 86% 82% C
0 0 2.22 1.11 97.3% 3 717 13660 57.14% 100%
2.24 0.78 8.01% 4.35%
EPCOR Electricity Distribution Ontario Inc. 95.92%
100%
80.94%
100%
99.43% 73.0% 83.3% C
0 0 0.20 0.50 55.64% 2 536 25755 100%
1.19 1.88 8.98% 11.94%
ERTH Power Corporation 97%
100%
95%
99%
99.74 77.08 84.08% C
0 0 0.35 0.95 99.09 3 703 39341 100% 100%
0.86 1.25 9.00% 10.38%
Espanola Regional Hydro Distribution Corporation 100%
100%
70.67%
100%
99.73 87% 84% C
0 0 0.06 0.16 On Track 2 683 16003 1.22 1.12 9.12% 4.12%
Essex Powerlines Corporation 91.18%
94.79%
87.67%
98%
98.52% 83% 83% C
0 0 1.29 1.82 18.80% 2 578 37960 100%
0.67 1.10 9.00% 8.11%
Festival Hydro Inc. 99.25%
98.93%
87.59%
100%
99.99 97% 81% C
0 0 0.73 0.92 103.6 4 658 53904 100% 100%
0.50 1.19 9.30% 8.30%
Fort Frances Power Corporation 100%
100%
96.33%
100%
99.9% 89.3% 78.51% C
0 0 0.15 0.17 127% 3 676 31236 100%
6.06 0.00 0.00% -1.78%
Greater Sudbury Hydro Inc. 99.2%
99.89%
71.25%
100%
84.19 90% 80% C
0 0 1.41 1.39 97.47% 3 671 31690 100%
1.45 1.86 8.98% 7.72%
Grimsby Power Incorporated 96.71%
99.53%
88.54%
100%
99.93% 78.8% 82.6% C
0 0 1.17 1.73 86.64% 2 584 9793 100%
1.09 1.46 9.19% 8.45%
Halton Hills Hydro Inc. 100%
99.98%
96.63%
100%
99.98% 95% 85% C
0 0 1.60 1.48 123.38% 1 794 10860 100%
0.46 1.88 9.19% 7.07%
Hearst Power Distribution Company Limited 100%
100%
88.08%
100%
99% 96% Good 78% C
0 0 2.09 2.67 Established 2 555 15419 2.38 0.37 9.19% 6.77%
Hydro 2000 Inc. 100%
100%
99.95%
100%
95.82% 91.48% 99% NC
0 0 0.81 0.04 25% 2 544 32704 2.00 0.00 9.12% -7.16%
Hydro Hawkesbury Inc. 94.44%
96.61%
99.99%
100%
96.13% 87.20% 78% C
0 0 1.92 2.92 Complete 1 313 24783 2.04 0.85 9.00% -4.10%
Hydro One Networks Inc. 99.33%
99.95%
78.62%
99.46%
87% 0.862 80.18% C
13 0.105 2.20 6.64 0.9663 4 1017 11364 100% 99.49%
0.51 1.43 9.00% 8.06%
Hydro One Remote Communities Inc. 95.33%
100%
98%
100% 90% 70.4% C
0 0 2.02 4.94 100% N/A 0 0 1.00 0.00 0.00% 0.00%
Hydro Ottawa Limited 100%
99.65%
88.74%
100%
85.52% 93.00% 70% C
0 0 0.78 0.85 113.00% 4 701 40766 100% 100%
0.80 1.86 9.19% 9.14%
Innpower Corporation 91.84%
87.21%
83.85%
100%
99.79% B 85% C
0 0 0.88 2.66 98% 3 834 17231 100%
0.94 1.61 8.78% 11.47%
Kingston Hydro Corporation 100%
98.68%
60.78%
100%
98.96% 'A' 80% C
0 0 1.00 1.50 On Track 3 583 48238 100%
1.57 1.10 9.19% 7.48%
Kitchener-Wilmot Hydro Inc. 99.14%
99.18%
91.9%
97%
99.03% A 83% C
3 1.524 0.97 0.70 In Progress 2 519 25447 100% 100%
2.01 0.51 9.36% 9.06%
Lakefront Utilities Inc. 98.99%
99.09%
95.47%
100%
99.14% 80.70% 83.3% C
0 0 0.12 0.32 Completed 2 497 24064 100% 100%
1.62 1.07 8.78% 7.76%
Lakeland Power Distribution Ltd. 100%
100%
93%
100%
99.97 75.00% 83.8% C
0 0 1.50 2.82 Complete 2 744 28665 100% 100%
1.65 1.12 9.08% 12.59%
London Hydro Inc. 99.48%
100%
70.33%
100%
99.7 A 83% C
3 1.04 1.40 0.82 Above Budget 3 552 28955 100% 100%
1.27 0.84 8.78% 10.08%
Milton Hydro Distribution Inc. 99.61%
100%
93.87%
100%
99.2 A 84% C
0 0 0.83 0.74 On Track 2 683 10195 100%
1.65 1.24 9.19% 10.45%
Newmarket-Tay Power Distribution Ltd. 100%
99.99%
70.86%
100%
93.7 A 82% C
0 0 0.78 0.66 103 2 657 28067 100%
1.41 1.23 9.66% 11.19%
Niagara Peninsula Energy Inc. 93.33%
98.89%
85.87%
99%
91% 95% 83% C
0 0 1.65 1.98 99.27% 3 755 20745 100% 100%
1.44 0.92 9.30% 5.03%
Niagara-on-the-Lake Hydro Inc. 99.42%
100%
89.98%
100%
12 78.8% 83% C
0 0 0.48 0.76 101% 3 761 19565 100% 100%
0.61 0.55 9.36% 10.12%
North Bay Hydro Distribution Limited 100%
100%
91.13%
100%
4 89% 81% C
0 0 1.40 1.95 112% 3 695 29208 100%
1.84 1.00 9.30% 10.17%
Northern Ontario Wires Inc. 100%
100%
100%
100%
100% 88% 80.82% C
0 0 1.47 4.73 Excellent 1 695 11085 1.80 1.06 8.78% 9.97%
Oakville Hydro Electricity Distribution Inc. 95.16%
100%
85.2%
100%
96.5 92 83% C
0 0 0.80 0.62 On Track 3 719 27071 100%
1.42 0.95 9.36% 10.65%
Orangeville Hydro Limited 100%
99.76%
99.94%
100%
99.9 78.2% 86.2% C
0 0 0.16 0.29 87% 2 551 31233 100%
1.56 1.05 9.36% 11.92%
Oshawa PUC Networks Inc. 99.78%
100%
90.1%
100%
103 95% Satisfied 85% C
0 0 1.29 1.34 70.2% 2 569 33915 100% 100%
1.07 1.21 9.00% 7.93%
Ottawa River Power Corporation 100%
98.64%
99.92%
100%
98.5% 80.3% 80.4% C
0 0 0.24 0.53 Implemented 2 484 11104 1.46 0.64 9.19% 18.01%
PUC Distribution Inc. 99.12%
98.48%
77.7%
100%
99.80% 80% 85% C
1 0.135 1.28 1.27 100% 4 690 31338 1.33 2.02 9.00% 4.25%
Renfrew Hydro Inc. 100%
95.63%
98.59%
100%
99.82% 86.2% 85.4% C
0 0 0.82 1.77 33% 3 618 32922 100%
1.32 0.80 8.78% 10.81%
Rideau St. Lawrence Distribution Inc. 100%
100%
76.76%
93%
99.7% B 83% C
0 0 0.26 0.45 74% 3 570 31459 0.85 0.41 8.78% 5.11%
Sioux Lookout Hydro Inc. 100%
100%
93.17%
100%
100% 72.07 79% C
0 0 0.78 1.41 108.4% 3 836 3338 1.06 0.46 9.00% 9.43%
Synergy North Corporation 99%
100%
95%
100%
A+ A 0.83% C
0 0 2.61 2.12 1.0114 3 678 30585 100%
1.70 0.78 8.84% 8.11%
Tillsonburg Hydro Inc. 97.96%
100%
88.18%
100%
98.62 Satisifed 81.6% C
0 0 2.28 1.83 In Progress 3 718 37620 100% 1.64 0.07 8.98% 5.10%
Toronto Hydro-Electric System Limited 99.8%
99.66%
80.15%
99%
89% 92% 69% C
6 0.209 1.14 0.81 95% 5 1123 30210 100% 100%
0.53 1.20 9.30% 9.33%
Wasaga Distribution Inc. 100%
100%
99.99%
100%
0.128 81.6 85.6% C
0 0 0.62 0.78 Completed 1 435 21430 100%
2.89 0.30 9.19% 9.38%
Waterloo North Hydro Inc. 100%
99.33%
92.72%
100%
99.87% 96% 82% C
6 3.645 1.32 0.92 61.36% 3 819 28499 100% 100%
1.08 1.14 9.19% 8.20%
Welland Hydro-Electric System Corp. 100%
94.9%
97.29%
100%
80 96 83% C
0 0 1.70 1.46 Competed 2 501 24354 100%
1.53 0.77 8.78% 11.41%
Wellington North Power Inc. 100%
99.09%
99%
100%
99.87% 81.1% 83.3% C
0 0 0.33 0.16 69% 4 818 39383 100% 100%
1.03 1.48 9.19% 7.77%
Westario Power Inc. 90.61%
96.4%
86.92%
100%
98.95 92.00 82% C
0 0 0.21 0.58 Completed 3 575 24850 100%
1.40 0.73 9.00% 10.10%