OEB CUSTOM SCORECARD REPORT (Reporting Year: 2016)

 CUSTOMER FOCUSOPERATIONAL EFFECTIVENESSPUBLIC POLICY RESPONSIVENESSFINANCIAL PERFORMANCE

Distributor

New Residential/Small Business Services Connected on Time (Target: 90%)

Scheduled Appointments Met on Time (Target: 90%)

Telephone Calls Answered on Time (Target: 65%)

Billing Accuracy (Target: 98%)

First Contact Resolution

Customer Satisfaction Survey Results

Level of Public Awareness

Level of Compliance with Ontario Regulation 22/04 (Target: substantially compliant)

Number of General Public Incidents

Rate per 10, 100, 1000 km of line

Average Number of Times Power to Customer is Interrupted

Average Number of Hours Power to Customer is Interrupted

Distribution System Plan Implementation on Progress

Efficiency Assessment (1 = most efficient 5 = least efficient)

Total Cost ($) per Customer

Total Cost ($) per Km of Line

Net Cumulative Energy Savings (Percent of Target Achieved)

Renewable Generation Connection Impact Assessments Completed on Time

New Micro-Embedded Generation Facilities Connected on Time (Target: 90%)

Liquidity: Current Ratio

Leverage: Total Debt to Equity Ratio

Profitability: Regulatory Return on Equity - Deemed

Profitability: Regulatory Return on Equity - Achieved

Alectra Utilities Corporation100%99%81%10080.8590.75C60.2891.090.8396.1636763304147%92%970.931.379.06%7.91%
Algoma Power Inc.99.4%100%86.6%10099.97%79%C002.575.46Completed521261345331.19%%1001.101.029.30%9.89%
Atikokan Hydro Inc.100%0%100%100100FavourableC000.221.01Completed39741735726.45%%1.690.209.12%2.73%
Bluewater Power Distribution Corporation98.3%99.6%69.1%10099.93%73.5C001.381.38Above Budget36853221121.8%100%96.431.430.828.98%11.86%
Brantford Power Inc.99.7%99.8%67.1%10084.20%94%C001.240.4585.1%35284138535.74%100%1002.160.968.98%6.53%
Burlington Hydro Inc.96.7%100%74.7%1009286C000.600.98Ontrack 26202751826.39%100%1002.510.789.36%7.98%
Canadian Niagara Power Inc.91.1%100%75.7%10099.20%85%C002.293.47Complete47962237151.39%%1000.331.648.93%8.97%
Centre Wellington Hydro Ltd.99.3%98.9%99.3%10099.6577.3C000.110.1086.3636773008637.11%%1001.761.168.98%4.01%
Chapleau Public Utilities Corporation100%100%100%10010095C000.631.8210047403416344.81%%2.030.009.12%-3.82%
Cooperative Hydro Embrun Inc.100%100%95.2%10095%85.89C000.230.04Completed15213272148.63%%1002.650.009.36%3.68%
E.L.K. Energy Inc.93.9%98.9%97.2%100Excellent88% Satis.C000.090.25In Progress14163123925.99%%1002.040.529.12%8.39%
Elexicon Energy Inc.97%100%77%100000.870.91C10.31.281.171.096236182728230%100%881.501.129.43%9.44%
Energy Plus Inc.100%100%71.5%10099.99BC001.270.63On Plan36392373990.66%80%1001.991.109.36%9.49%
Entegrus Powerlines Inc.98.8%97.8%68.7%10079.383.0C000.410.512225672429199.03%100%1001.671.449.19%7.46%
EnWin Utilities Ltd.100%100%70.7%10097.93%85%C10.8981.470.6483%47075566830.97%100%1001.620.438.01%3.13%
EPCOR Electricity Distribution Ontario Inc.100%100%68.9%10099.0671.8C000.841.5490.7525412608425.02%%1001.291.268.98%10.03%
ERTH Power Corporation100%99%98%1000099.4486.95C000.211.2499.6937063905843%100%1000.891.379.09%8.34%
Espanola Regional Hydro Distribution Corporation100%100%76.2%10099.17 %87 %C001.100.55On Track26701570235.54%%1001.341.229.12%6.29%
Essex Powerlines Corporation90.5%90.8%73.6%10098.25%81%NI000.500.6394.16%25413532340.09%100%94.740.700.919.85%7.25%
Festival Hydro Inc.99.7%100%87%10099.9991%C000.931.3297.2%46455166947.13%100%1000.551.329.30%7.37%
Fort Frances Power Corporation100%98.9%97.7%9899.488.5C000.350.3397.536883219420.5%%4.480.000.00%-2.52%
Greater Sudbury Hydro Inc.99.4%100%66.9%10084%91%C000.871.1996.40%46483064955.88%100%1001.471.998.98%10.17%
Grimsby Power Incorporated98.6%100%70%10099.94%75.4%C000.690.5588.73%26112775348.69%%1000.601.609.19%2.39%
Halton Hills Hydro Inc.100%100%94.4%10099.98%88%C001.651.38Over Budget17701055733.84%100%1000.911.139.19%6.76%
Hearst Power Distribution Company Limited100%100%87.3%10099.74%96% GoodC001.272.19Established251620531154.51%%2.140.399.19%8.33%
Hydro 2000 Inc.100%98.8%99.7%10092%98%C000.000.0045%24963134825.15%%1.070.019.12%5.25%
Hydro Hawkesbury Inc.100%95.2%100%10094%92%C000.601.39In Progress12712169431.92%%0.900.479.36%17.63%
Hydro One Networks Inc.98.6%99.5%74.2%9982%84%NI110.0912.477.83105%49871055142.5%100%99.220.801.469.19%8.41%
Hydro One Remote Communities Inc.100%0%100%9710091C004.959.11160%N/A000%%1001.980.000.00%0.00%
Hydro Ottawa Limited100%99.6%83.8%10084.99%81%C000.741.0094%46643879433.47%100%1001.191.659.19%9.80%
Innpower Corporation94.8%95.6%80.1%9899.4BC001.351.12In Progress39041764034.92%%1000.801.788.98%3.90%
Kingston Hydro Corporation100%97.9%66%10098.86%'A'C000.591.32On Track35314356223.4%%1001.101.369.19%6.43%
Kitchener-Wilmot Hydro Inc.92.5%97.5%78.4%10099.4AC001.111.11In Progress24942386636.61%100%1001.960.579.36%10.18%
Lakefront Utilities Inc.98.5%99%91.2%10099.96%76.10%C000.370.67Complete24712505530.45%%1001.251.039.12%7.72%
Lakeland Power Distribution Ltd.99.2%98.6%90.6%10099.9874.5%C000.732.01In Progress37342755948.42%100%1001.701.139.08%10.86%
London Hydro Inc.96.6%99.9%67%10099.5%AC20.6981.030.97In Progress25212828132.45%85.71%91.431.310.748.98%5.99%
Milton Hydro Distribution Inc.99.6%100%96.7%10089.5AC000.590.74On Track37232533437.18%100%1002.011.339.19%9.87%
Newmarket-Tay Power Distribution Ltd.100%99.8%81.8%10090%91%C000.570.42100%26132489338.69%100%1002.740.679.66%8.01%
Niagara Peninsula Energy Inc.92.7%99.8%83%10094%86%C001.381.5295.97%37471998034.03%66.67%1001.841.019.30%6.86%
Niagara-on-the-Lake Hydro Inc.98.9%99.5%86.2%1001087.00C001.030.34112.0637171987854.53%%1000.880.699.36%7.44%
North Bay Hydro Distribution Limited100%99.9%83.6%1001485%C001.982.29106%365927680102.04%%1002.090.959.30%9.01%
Northern Ontario Wires Inc.100%100%100%100100%88%C001.903.46Excellent16451047033.77%%1.231.428.98%3.44%
Oakville Hydro Electricity Distribution Inc.81.2%100%72.8%10096.892%C000.900.50On Track37202632442.41%100%1001.481.069.36%10.71%
Orangeville Hydro Limited100%99.8%99.5%100374.8C001.120.6910035753196340.78%100%1001.581.069.36%8.68%
Orillia Power Distribution Corporation100%100%96.6%10099.93%AC001.100.52In Progress36583733723.63%100%1000.751.199.85%-1.59%
Oshawa PUC Networks Inc.92.6%100%73.7%10052192%SatisfiedC002.062.6197%25463196224.21%%1001.161.049.30%9.97%
Ottawa River Power Corporation100%100%99.9%10098.278.8% C000.841.55Implemented34873005254.46%%1.530.729.19%6.32%
Peterborough Distribution Incorporated97%99.6%84.6%1000AC002.342.0177%46043918428.3%100%851.891.478.98%7.02%
PUC Distribution Inc.98.9%98.3%81.3%10099.58%80%C001.411.49In Progress46953131452.97%100%1.522.348.98%0.98%
Renfrew Hydro Inc.100%95.7%91.9%9999.05%83.6%C000.280.3485%45993201019.24%100%1.300.769.85%-1.53%
Rideau St. Lawrence Distribution Inc.100%94.5%74.2%10098.8%BC000.381.0183%35432981040.25%%1.030.449.12%1.03%
Sioux Lookout Hydro Inc.100%91.74%94.01%100100%82.99C000.570.67Stage 53852864427.84%%0.930.518.98%5.16%
Synergy North Corporation100%100%94%10000A+AC002.481.58On Track36552868678%%1001.530.727.26%1.80%
Tillsonburg Hydro Inc.97.6%98.3%64%9996.87%SatisfiedNC000.771.42In Progress36723556224.79%%2.030.028.98%5.75%
Toronto Hydro-Electric System Limited97.7%99.5%64.7%9986%83%C001.280.91113% 510442781934.58%100%1000.611.459.30%12.18%
Wasaga Distribution Inc.100%100%100%100.065882.2%C001.351.11Completed14301985556.59%%1002.050.319.19%8.43%
Waterloo North Hydro Inc.100%98.1%86.7%10099.92%92%C10.6181.150.7123.05%48092809429.69%80%1001.011.239.19%10.13%
Welland Hydro-Electric System Corp.100%98.5%98.6%10075%92%C00.2080.720.63Completed25102426821.08%100%1001.460.828.93%6.63%
Wellington North Power Inc.100%99%99.9%9999.84%79.0%C000.200.3424%48383966722.39%%1001.061.569.19%10.68%
Westario Power Inc.92.1%100%82.9%10098.86%88%NI000.632.41In Process35782525837.55%%1.120.618.98%6.66%