OEB CUSTOM SCORECARD REPORT (Reporting Year: 2017)

 CUSTOMER FOCUSOPERATIONAL EFFECTIVENESSPUBLIC POLICY RESPONSIVENESSFINANCIAL PERFORMANCE

Distributor

New Residential/Small Business Services Connected on Time (Target: 90%)

Scheduled Appointments Met on Time (Target: 90%)

Telephone Calls Answered on Time (Target: 65%)

Billing Accuracy (Target: 98%)

First Contact Resolution

Customer Satisfaction Survey Results

Level of Public Awareness

Level of Compliance with Ontario Regulation 22/04 (Target: substantially compliant)

Number of General Public Incidents

Rate per 10, 100, 1000 km of line

Average Number of Times Power to Customer is Interrupted

Average Number of Hours Power to Customer is Interrupted

Distribution System Plan Implementation on Progress

Efficiency Assessment (1 = most efficient 5 = least efficient)

Total Cost ($) per Customer

Total Cost ($) per Km of Line

Net Cumulative Energy Savings (Percent of Target Achieved)

Renewable Generation Connection Impact Assessments Completed on Time

New Micro-Embedded Generation Facilities Connected on Time (Target: 90%)

Liquidity: Current Ratio

Leverage: Total Debt to Equity Ratio

Profitability: Regulatory Return on Equity - Deemed

Profitability: Regulatory Return on Equity - Achieved

Alectra Utilities Corporation97%99%80%10081.7288.05C90.4291.110.8095.8136763352381%100%981.221.268.91%8.49%
Algoma Power Inc.99.24%100%80.06%9999.96%88%C003.957.68In Progress521161340863.08%%1000.371.179.30%8.11%
Atikokan Hydro Inc.100%0%100%100100%100%C002.392.74On Target410021782961.45%%1.550.148.78%9.46%
Bluewater Power Distribution Corporation99.27%99.82%78.01%10099.9373.5C000.961.31Near Budget36933271042.22%100%1001.320.778.98%10.31%
Brantford Power Inc.99.59%100%73.18%10086.595C001.070.29100.235043936967.08%85.71%1002.140.898.78%11.38%
Burlington Hydro Inc.97.72%100%80.13%1009692C000.641.04On Track26082660662.56%100%97.872.250.759.36%6.69%
Canadian Niagara Power Inc.90.81%100%77.33%10099.80%91%C002.043.11In Progress47732187584.23%100%1000.362.118.78%10.70%
Centre Wellington Hydro Ltd.100%100%98.81%10099.8477.30NI000.080.139236843033470.55%%1001.421.158.98%3.54%
Chapleau Public Utilities Corporation100%100%99.68%10010095C000.690.947547182970666.56%%1.950.009.12%-1.99%
Cooperative Hydro Embrun Inc.100%100%93.42%1009585.89C000.010.09Completed15143202877.15%%1001.650.169.36%0.72%
E.L.K. Energy Inc.94.44%98.63%96.6%100Excellent90% SatisC000.210.63In Progress13943098741.09%%1001.850.438.78%11.15%
Elexicon Energy Inc.98%100%82%100000.870.92C10.2731.110.980.948436052636164%100%951.331.059.43%9.09%
Energy Plus Inc.100%98.9%80.12%10099.7AC002.181.53On Plan364027874126.12%100%1001.581.069.36%7.75%
Entegrus Powerlines Inc.98.48%99.38%75.6%1008194C001.071.724425552312495.92%100%1001.361.339.19%7.64%
EnWin Utilities Ltd.100%99.76%78.21%10098.04 %84%C21.7921.700.7281 %37071309453.52%%1001.830.438.01%2.55%
EPCOR Electricity Distribution Ontario Inc.100%100%81.92%10099.1771.8C000.841.5182.0425122531468.98%%1001.341.310.00%11.65%
ERTH Power Corporation99%99%96%1000096.7086.96C000.370.7982.8036893853972%100%1000.881.259.09%8.58%
Espanola Regional Hydro Distribution Corporation100%98.18%72.62%10099.6087 %C000.100.35On Track26611542180.32%%1001.171.179.12%2.45%
Essex Powerlines Corporation90.35%93.12%79.47%10097.42%81%C000.570.8398%253835211107.09%100%1000.650.959.85%3.37%
Festival Hydro Inc.98.66%99.42%84.71%10099.9791%C001.921.6994.246124930383.32%100%1000.501.329.30%8.43%
Fort Frances Power Corporation100%100%96.9%9910089.3C000.180.12159.336653079349.2%%4.950.000.00%-2.42%
Greater Sudbury Hydro Inc.98.78%100%67.16%10083.52%94%C001.341.6593.28%36292970690.2%100%1001.531.908.98%9.30%
Grimsby Power Incorporated98.02%100%75.37%10099.97%75.40C000.991.2064.832559938374.26%100%1001.071.449.19%10.92%
Halton Hills Hydro Inc.100%100%95.85%10099.9988%C001.131.65Over-Budget17631029563.29%%1001.081.319.19%6.98%
Hearst Power Distribution Company Limited100%100%87.3%10099%96% GoodC001.774.33Established252916409174.13%%2.340.389.19%8.19%
Hydro 2000 Inc.100%100%100%10099.00%99.00%NC000.000.0025.00%25653374152.4%%0.770.309.12%-6.52%
Hydro Hawkesbury Inc.100%97.59%99.99%1008492%NI001.534.13Done 201713002406660.22%%1.140.629.36%7.45%
Hydro One Networks Inc.98.06%98.94%81.85%9985%85%C80.0652.327.95103%49741044480.83%99.71%99.770.551.398.78%7.94%
Hydro One Remote Communities Inc.90.59%0%100%9810090NI003.987.5583%N/A000%%1.800.000.00%0.00%
Hydro Ottawa Limited100%99.43%85.07%10084.2790.00C000.731.1195.0046533795069.98%100%1001.231.739.19%10.10%
Innpower Corporation93.28%93.5%80.23%10099.4%BC001.051.54In Progress38571713673.53%%1000.881.788.78%0.94%
Kingston Hydro Corporation100%100%68.76%9798.84%'A'C101.071.40On Track35384440055.88%%1001.841.419.19%7.82%
Kitchener-Wilmot Hydro Inc.98.93%97.93%92.8%10099.6AC001.030.92In Progress24872370783.39%100%1001.990.549.36%9.59%
Lakefront Utilities Inc.99.44%100%91.95%10099.92%76.10%C000.170.32Complete24562153360.95%100%1000.821.078.78%6.57%
Lakeland Power Distribution Ltd.100%100%88.2%10099.9574.5C000.831.46In Progress26972627374.5%100%1001.801.009.08%12.69%
London Hydro Inc.97.56%99.87%68.57%10099.6%AC10.3491.000.93Above Budget35162810663.35%100%1001.310.748.78%9.06%
Milton Hydro Distribution Inc.96.76%100%96.52%10094.2AC000.490.61On Track3667967377.52%100%1001.721.259.19%9.45%
Newmarket-Tay Power Distribution Ltd.99.77%99.91%76.64%1009091C000.540.4212026302594364.35%100%1002.350.669.66%2.41%
Niagara Peninsula Energy Inc.91.48%98.34%87.99%9992%86%C001.551.37100.69%37412028558.78%100%1001.590.979.30%3.57%
Niagara-on-the-Lake Hydro Inc.98.94%100%87.26%1001575.9C000.880.5011036981964589.87%100%1000.830.549.36%9.81%
North Bay Hydro Distribution Limited100%100%86.56%100685%C000.941.11118%367228233129.07%%1001.921.019.30%8.56%
Northern Ontario Wires Inc.100%100%100%100100%88%C001.563.43Excellent16661075782.96%%1.241.048.78%6.24%
Oakville Hydro Electricity Distribution Inc.97.03%100%80.62%10096.690C000.790.50On Track36952563075.87%%1001.561.029.36%9.69%
Orangeville Hydro Limited100%99.83%99.99%10099.9674.8C000.450.329225533093373.38%100%1001.521.179.36%10.60%
Orillia Power Distribution Corporation100%100%97.43%10099.88%AC000.923.63In Progress36463694244.65%%1000.701.059.85%11.03%
Oshawa PUC Networks Inc.99.47%98.53%90.52%10027792% SatisfiedC000.980.73101.3%25323128071.65%%1000.990.969.19%7.62%
Ottawa River Power Corporation98.57%99.14%99.87%10098.8%78.8%C000.620.95Implemented35011136882.01%%1.490.709.19%11.82%
Peterborough Distribution Incorporated97.52%99.9%90.42%1000AC002.261.608545703730962.07%%95.241.631.328.98%5.05%
PUC Distribution Inc.96.67%97.62%79.88%10099.74%%80%C001.211.43In Progress46733054192.47%%1.622.048.98%1.78%
Renfrew Hydro Inc.100%97.47%98.67%10099.29%83.60%C000.190.4433%35883159747.9%%1001.490.728.78%8.39%
Rideau St. Lawrence Distribution Inc.97.78%95.77%72.87%10099.7%BC000.290.4556%35703136958.68%%0.820.469.12%1.18%
Sioux Lookout Hydro Inc.100%100%93.54%100100%82.99C001.331.46Stage 53848338947.72%%0.940.488.98%5.69%
Synergy North Corporation100%100%95%10000A+AC002.941.851.0613365229252105%%1001.820.848.84%3.01%
Tillsonburg Hydro Inc.99.47%100%84.57%9999.3SatisfiedNI001.101.14In Progress36543513761.79%%2.040.058.98%9.73%
Toronto Hydro-Electric System Limited98.32%99.37%77.92%9988%83%C10.0351.180.9199%510422782563.11%81.08%92.410.641.349.30%9.08%
Wasaga Distribution Inc.100%100%99.99%100.043882.2C000.460.45Completed14252077092.02%%1002.150.319.19%8.88%
Waterloo North Hydro Inc.100%96.4%72.77%10099.90%92%C10.6181.500.7641.81%37732680065.16%100%1001.081.189.19%8.37%
Welland Hydro-Electric System Corp.100%98.64%96.19%10075%92%C10.2081.561.83Completed24972393740.55%100%1001.510.818.78%8.51%
Wellington North Power Inc.100%99.42%99.72%10099.83%79%C000.160.1035%48123875337.46%%1.001.249.19%7.12%
Westario Power Inc.92.25%94.86%82.29%10099.56%92.0%C000.261.20Completed35822514862.63%100%1000.900.668.98%2.55%