OEB CUSTOM SCORECARD REPORT (Reporting Year: 2017)

 CUSTOMER FOCUSOPERATIONAL EFFECTIVENESSPUBLIC POLICY RESPONSIVENESSFINANCIAL PERFORMANCE

Distributor

New Residential/Small Business Services Connected on Time (Target: 90%)

Scheduled Appointments Met on Time (Target: 90%)

Telephone Calls Answered on Time (Target: 65%)

Billing Accuracy (Target: 98%)

First Contact Resolution

Customer Satisfaction Survey Results

Level of Public Awareness

Level of Compliance with Ontario Regulation 22/04 (Target: substantially compliant)

Number of General Public Incidents

Rate per 10, 100, 1000 km of line

Average Number of Times Power to Customer is Interrupted

Average Number of Hours Power to Customer is Interrupted

Distribution System Plan Implementation on Progress

Efficiency Assessment (1 = most efficient 5 = least efficient)

Total Cost ($) per Customer

Total Cost ($) per Km of Line

Renewable Generation Connection Impact Assessments Completed on Time

New Micro-Embedded Generation Facilities Connected on Time (Target: 90%)

Liquidity: Current Ratio

Leverage: Total Debt to Equity Ratio

Profitability: Regulatory Return on Equity - Deemed

Profitability: Regulatory Return on Equity - Achieved

Alectra Utilities Corporation97%99%80%10081.7288.05C90.4291.110.8095.81367633523100%981.221.268.91%8.49%
Algoma Power Inc.99.24%100%80.06%9999.96%88%C003.957.68In Progress5211613408%1000.371.179.30%8.11%
Atikokan Hydro Inc.100%0%100%100100%100%C002.392.74On Target4100217829%1.550.148.78%9.46%
Bluewater Power Distribution Corporation99.27%99.82%78.01%10099.9373.5C000.961.31Near Budget369332710100%1001.320.778.98%10.31%
Brantford Power Inc.99.59%100%73.18%10086.595C001.070.29100.235043936985.71%1002.140.898.78%11.38%
Burlington Hydro Inc.97.72%100%80.13%1009692C000.641.04On Track260826606100%97.872.250.759.36%6.69%
Canadian Niagara Power Inc.90.81%100%77.33%10099.80%91%C002.043.11In Progress477321875100%1000.362.118.78%10.70%
Centre Wellington Hydro Ltd.100%100%98.81%10099.8477.30NI000.080.1392368430334%1001.421.158.98%3.54%
Chapleau Public Utilities Corporation100%100%99.68%10010095C000.690.9475471829706%1.950.009.12%-1.99%
Cooperative Hydro Embrun Inc.100%100%93.42%1009585.89C000.010.09Completed151432028%1001.650.169.36%0.72%
E.L.K. Energy Inc.94.44%98.63%96.6%100Excellent90% SatisC000.210.63In Progress139430987%1001.850.438.78%11.15%
Elexicon Energy Inc.98%100%82%1000.870.92C10.2731.110.980.9484360526361100%951.331.059.43%9.09%
Energy Plus Inc.100%98.9%80.12%10099.7AC002.181.53On Plan364027874100%1001.581.069.36%7.75%
Entegrus Powerlines Inc.97.71%99.5%76.11%99.98194C000.921.3544253725486100%1001.190.999.22%8.64%
EnWin Utilities Ltd.100%99.76%78.21%10098.04 %84%C21.7921.700.7281 %370713094%1001.830.438.01%2.55%
EPCOR Electricity Distribution Ontario Inc.100%100%81.92%10099.1771.8C000.841.5182.04251225314%1001.341.310.00%11.65%
ERTH Power Corporation99%99%96%10096.7086.96C000.370.7982.80368938539100%1000.881.259.09%8.58%
Espanola Regional Hydro Distribution Corporation100%98.18%72.62%10099.6087 %C000.100.35On Track266115421%1001.171.179.12%2.45%
Essex Powerlines Corporation90.35%93.12%79.47%10097.42%81%C000.570.8398%253835211100%1000.650.959.85%3.37%
Festival Hydro Inc.98.66%99.42%84.71%10099.9791%C001.921.6994.2461249303100%1000.501.329.30%8.43%
Fort Frances Power Corporation100%100%96.9%9910089.3C000.180.12159.3366530793%4.950.000.00%-2.42%
Greater Sudbury Hydro Inc.98.78%100%67.16%10083.52%94%C001.341.6593.28%362929706100%1001.531.908.98%9.30%
Grimsby Power Incorporated98.02%100%75.37%10099.97%75.40C000.991.2064.8325599383100%1001.071.449.19%10.92%
Halton Hills Hydro Inc.100%100%95.85%10099.9988%C001.131.65Over-Budget176310295%1001.081.319.19%6.98%
Hearst Power Distribution Company Limited100%100%87.3%10099%96% GoodC001.774.33Established252916409%2.340.389.19%8.19%
Hydro 2000 Inc.100%100%100%10099.00%99.00%NC000.000.0025.00%256533741%0.770.309.12%-6.52%
Hydro Hawkesbury Inc.100%97.59%99.99%1008492%NI001.534.13Done 2017130024066%1.140.629.36%7.45%
Hydro One Networks Inc.98.08%98.99%82.3%99.3860.852C80.0652.307.741.014649701073499.71%99.670.561.388.79%7.92%
Hydro One Remote Communities Inc.90.59%0%100%9810090NI003.987.5583%N/A00%1.800.000.00%0.00%
Hydro Ottawa Limited100%99.43%85.07%10084.2790.00C000.731.1195.00465337950100%1001.231.739.19%10.10%
Innpower Corporation93.28%93.5%80.23%10099.4%BC001.051.54In Progress385717136%1000.881.788.78%0.94%
Kingston Hydro Corporation100%100%68.76%9798.84%'A'C101.071.40On Track353844400%1001.841.419.19%7.82%
Kitchener-Wilmot Hydro Inc.98.93%97.93%92.8%10099.6AC001.030.92In Progress248723707100%1001.990.549.36%9.59%
Lakefront Utilities Inc.99.44%100%91.95%10099.92%76.10%C000.170.32Complete245621533100%1000.821.078.78%6.57%
Lakeland Power Distribution Ltd.100%100%88.2%10099.9574.5C000.831.46In Progress269726273100%1001.801.009.08%12.69%
London Hydro Inc.97.56%99.87%68.57%10099.6%AC10.3491.000.93Above Budget351628106100%1001.310.748.78%9.06%
Milton Hydro Distribution Inc.96.76%100%96.52%10094.2AC000.490.61On Track36679673100%1001.721.259.19%9.45%
Newmarket-Tay Power Distribution Ltd.99.77%99.91%76.64%1009091C000.540.42120263025943100%1002.350.669.66%2.41%
Niagara Peninsula Energy Inc.91.48%98.34%87.99%9992%86%C001.551.37100.69%374120285100%1001.590.979.30%3.57%
Niagara-on-the-Lake Hydro Inc.98.94%100%87.26%1001575.9C000.880.50110369819645100%1000.830.549.36%9.81%
North Bay Hydro Distribution Limited100%100%86.56%100685%C000.941.11118%367228233%1001.921.019.30%8.56%
Northern Ontario Wires Inc.100%100%100%100100%88%C001.563.43Excellent166610757%1.241.048.78%6.24%
Oakville Hydro Electricity Distribution Inc.97.03%100%80.62%10096.690C000.790.50On Track369525630%1001.561.029.36%9.69%
Orangeville Hydro Limited100%99.83%99.99%10099.9674.8C000.450.3292255330933100%1001.521.179.36%10.60%
Oshawa PUC Networks Inc.99.47%98.53%90.52%10027792% SatisfiedC000.980.73101.3%253231280%1000.990.969.19%7.62%
Ottawa River Power Corporation98.57%99.14%99.87%10098.8%78.8%C000.620.95Implemented350111368%1.490.709.19%11.82%
PUC Distribution Inc.96.67%97.62%79.88%10099.74%%80%C001.211.43In Progress467330541%1.622.048.98%1.78%
Renfrew Hydro Inc.100%97.47%98.67%10099.29%83.60%C000.190.4433%358831597%1001.490.728.78%8.39%
Rideau St. Lawrence Distribution Inc.97.78%95.77%72.87%10099.7%BC000.290.4556%357031369%0.820.469.12%1.18%
Sioux Lookout Hydro Inc.100%100%93.54%100100%82.99C001.331.46Stage 538483389%0.940.488.98%5.69%
Synergy North Corporation100%100%95%100A+AC002.941.851.0613365229252%1001.820.848.84%3.01%
Tillsonburg Hydro Inc.99.47%100%84.57%9999.3SatisfiedNI001.101.14In Progress365435137%2.040.058.98%9.73%
Toronto Hydro-Electric System Limited98.32%99.37%77.92%9988%83%C10.0351.180.9199%510422782581.08%92.410.641.349.30%9.08%
Wasaga Distribution Inc.100%100%99.99%100.043882.2C000.460.45Completed142520770%1002.150.319.19%8.88%
Waterloo North Hydro Inc.100%96.4%72.77%10099.90%92%C10.6181.500.7641.81%377326800100%1001.081.189.19%8.37%
Welland Hydro-Electric System Corp.100%98.64%96.19%10075%92%C10.2081.561.83Completed249723937100%1001.510.818.78%8.51%
Wellington North Power Inc.100%99.42%99.72%10099.83%79%C000.160.1035%481238753%1.001.249.19%7.12%
Westario Power Inc.92.25%94.86%82.29%10099.56%92.0%C000.261.20Completed358225148100%1000.900.668.98%2.55%