OEB CUSTOM SCORECARD REPORT (Reporting Year: 2018)

 CUSTOMER FOCUSOPERATIONAL EFFECTIVENESSPUBLIC POLICY RESPONSIVENESSFINANCIAL PERFORMANCE

Distributor

New Residential/Small Business Services Connected on Time (Target: 90%)

Scheduled Appointments Met on Time (Target: 90%)

Telephone Calls Answered on Time (Target: 65%)

Billing Accuracy (Target: 98%)

First Contact Resolution

Customer Satisfaction Survey Results

Level of Public Awareness

Level of Compliance with Ontario Regulation 22/04 (Target: substantially compliant)

Number of General Public Incidents

Rate per 10, 100, 1000 km of line

Average Number of Times Power to Customer is Interrupted

Average Number of Hours Power to Customer is Interrupted

Distribution System Plan Implementation on Progress

Efficiency Assessment (1 = most efficient 5 = least efficient)

Total Cost ($) per Customer

Total Cost ($) per Km of Line

Renewable Generation Connection Impact Assessments Completed on Time

New Micro-Embedded Generation Facilities Connected on Time (Target: 90%)

Liquidity: Current Ratio

Leverage: Total Debt to Equity Ratio

Profitability: Regulatory Return on Equity - Deemed

Profitability: Regulatory Return on Equity - Achieved

Alectra Utilities Corporation95%99%78%10086.1788.90C130.6211.331.0489368133860100%970.951.178.95%7.69%
Algoma Power Inc.98.63%100%86.06%10099.97%93%C002.207.51Completed5218213831%1001.071.429.30%8.22%
Atikokan Hydro Inc.100%0%100%100100%100%C000.601.17On Target4102418212%1.370.198.78%11.21%
Bluewater Power Distribution Corporation96.89%99.72%82.31%10099.99%74.40%C001.671.60At Budget373034186100%1001.360.678.98%11.86%
Brantford Power Inc.99.52%100%85.24%10086.8495%C10.1970.890.68101.9% 352741221100%1002.170.838.78%7.90%
Burlington Hydro Inc.98.31%99.81%83.28%1009194C000.851.44On Track262727766100%97.372.520.809.36%6.43%
Canadian Niagara Power Inc.90.4%100%80.98%10099.84%91%C002.142.45Completed486724425%1000.443.038.78%6.58%
Centre Wellington Hydro Ltd.99.53%99.51%97.88%10099.7279.9C000.700.31100371031963100%1001.521.079.00%7.14%
Chapleau Public Utilities Corporation100%100%96.52%10010095C004.4912.51Complete480732515%2.900.009.12%-9.19%
Cooperative Hydro Embrun Inc.100%100%94.26%9991.36%86.24C000.060.60Completed152133329%1.960.129.00%8.12%
E.L.K. Energy Inc.99.04%100%96.25%100Excellent90% SatisC000.481.63In Progress140230795%1002.510.358.78%16.17%
Elexicon Energy Inc.96%99%82%1000.880.95C20.5351.161.320.9907362427139%1000.811.059.43%9.84%
Energy Plus Inc.99.1%99.94%88.89%10099.75AC10.6721.190.46On Plan266228689100%1001.451.019.36%8.68%
Entegrus Powerlines Inc.97.95%99.73%71.01%1008194NI21.6181.211.8960.41256326787%1001.341.229.19%8.20%
EnWin Utilities Ltd.100%99.71%76.93%10098.63%86%C002.221.1197.3%37171366057.14%1002.240.788.01%4.35%
EPCOR Electricity Distribution Ontario Inc.95.92%100%80.94%10099.43%73.0%C000.200.5055.64%253625755%1001.191.888.98%11.94%
ERTH Power Corporation97%100%95%9999.7477.08C000.350.9599.09370339341100%1000.861.259.00%10.38%
Espanola Regional Hydro Distribution Corporation100%100%70.67%10099.7387%C000.060.16On Track268316003%1.221.129.12%4.12%
Essex Powerlines Corporation91.18%94.79%87.67%9898.52%83%C001.291.8218.80%257837960%1000.671.109.00%8.11%
Festival Hydro Inc.99.25%98.93%87.59%10099.9997%C000.730.92103.6465853904100%1000.501.199.30%8.30%
Fort Frances Power Corporation100%100%96.33%10099.9%89.3%C000.150.17127%367631236%1006.060.000.00%-1.78%
Greater Sudbury Hydro Inc.99.2%99.89%71.25%10084.1990%C001.411.3997.47%367131690%1001.451.868.98%7.72%
Grimsby Power Incorporated96.71%99.53%88.54%10099.93%78.8%C001.171.7386.64%25849793%1001.091.469.19%8.45%
Halton Hills Hydro Inc.100%99.98%96.63%10099.98%95%C001.601.48123.38%179410860%1000.461.889.19%7.07%
Hearst Power Distribution Company Limited100%100%88.08%10099%96% GoodC002.092.67Established255515419%2.380.379.19%6.77%
Hydro 2000 Inc.100%100%99.95%10095.82%91.48%NC000.810.0425%254432704%2.000.009.12%-7.16%
Hydro Hawkesbury Inc.94.44%96.61%99.99%10096.13%87.20%C001.922.92Complete131324783%2.040.859.00%-4.10%
Hydro One Networks Inc.99.33%99.95%78.62%99.4687%0.862C130.1052.206.640.96634101711364100%99.490.511.439.00%8.06%
Hydro One Remote Communities Inc.95.33%0%100%98100%90%C002.024.94100%N/A00%1.000.000.00%0.00%
Hydro Ottawa Limited100%99.65%88.74%10085.52%93.00%C000.780.85113.00%470140766100%1000.801.869.19%9.14%
Innpower Corporation91.84%87.21%83.85%10099.79%BC000.882.6698%383417231%1000.941.618.78%11.47%
Kingston Hydro Corporation100%98.68%60.78%10098.96%'A'C001.001.50On Track358348238%1001.571.109.19%7.48%
Kitchener-Wilmot Hydro Inc.99.14%99.18%91.9%9799.03%AC31.5240.970.70In Progress251925447100%1002.010.519.36%9.06%
Lakefront Utilities Inc.98.99%99.09%95.47%10099.14%80.70%C000.120.32Completed249724064100%1001.621.078.78%7.76%
Lakeland Power Distribution Ltd.100%100%93%10099.9775.00%C001.502.82Complete274428665100%1001.651.129.08%12.59%
London Hydro Inc.99.48%100%70.33%10099.7AC31.041.400.82Above Budget355228955100%1001.270.848.78%10.08%
Milton Hydro Distribution Inc.99.61%100%93.87%10099.2AC000.830.74On Track268310195%1001.651.249.19%10.45%
Newmarket-Tay Power Distribution Ltd.100%99.99%70.86%10093.7AC000.780.66103265728067%1001.411.239.66%11.19%
Niagara Peninsula Energy Inc.93.33%98.89%85.87%9991%95%C001.651.9899.27%375520745100%1001.440.929.30%5.03%
Niagara-on-the-Lake Hydro Inc.99.42%100%89.98%1001278.8%C000.480.76101%376119565100%1000.610.559.36%10.12%
North Bay Hydro Distribution Limited100%100%91.13%100489%C001.401.95112%369529208%1001.841.009.30%10.17%
Northern Ontario Wires Inc.100%100%100%100100%88%C001.474.73Excellent169511085%1.801.068.78%9.97%
Oakville Hydro Electricity Distribution Inc.95.16%100%85.2%10096.592C000.800.62On Track371927071%1001.420.959.36%10.65%
Orangeville Hydro Limited100%99.76%99.94%10099.978.2%C000.160.2987%255131233%1001.561.059.36%11.92%
Oshawa PUC Networks Inc.99.78%100%90.1%10010395% SatisfiedC001.291.3470.2%256933915100%1001.071.219.00%7.93%
Ottawa River Power Corporation100%98.64%99.92%10098.5%80.3%C000.240.53Implemented248411104%1.460.649.19%18.01%
PUC Distribution Inc.99.12%98.48%77.7%10099.80%80%C10.1351.281.27100%469031338%1.332.029.00%4.25%
Renfrew Hydro Inc.100%95.63%98.59%10099.82%86.2%C000.821.7733%361832922%1001.320.808.78%10.81%
Rideau St. Lawrence Distribution Inc.100%100%76.76%9399.7%BC000.260.4574%357031459%0.850.418.78%5.11%
Sioux Lookout Hydro Inc.100%100%93.17%100100%72.07C000.781.41108.4%38363338%1.060.469.00%9.43%
Synergy North Corporation99%100%95%100A+AC002.612.121.0114367830585%1001.700.788.84%8.11%
Tillsonburg Hydro Inc.97.96%100%88.18%10098.62SatisifedC002.281.83In Progress371837620100%1.640.078.98%5.10%
Toronto Hydro-Electric System Limited99.8%99.66%80.15%9989%92%C60.2091.140.8195%5112330210100%1000.531.209.30%9.33%
Wasaga Distribution Inc.100%100%99.99%1000.12881.6C000.620.78Completed143521430%1002.890.309.19%9.38%
Waterloo North Hydro Inc.100%99.33%92.72%10099.87%96%C63.6451.320.9261.36%381928499100%1001.081.149.19%8.20%
Welland Hydro-Electric System Corp.100%94.9%97.29%1008096C001.701.46Competed250124354%1001.530.778.78%11.41%
Wellington North Power Inc.100%99.09%99%10099.87%81.1%C000.330.1669%481839383100%1001.031.489.19%7.77%
Westario Power Inc.90.61%96.4%86.92%10098.9592.00C000.210.58Completed357524850%1001.400.739.00%10.10%