OEB CUSTOM SCORECARD REPORT (Reporting Year: 2018) | ||||||||||||||||||||||
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CUSTOMER FOCUS | OPERATIONAL EFFECTIVENESS | PUBLIC POLICY RESPONSIVENESS | FINANCIAL PERFORMANCE | |||||||||||||||||||
Distributor | New Residential/Small Business Services Connected on Time (Target: 90%) | Scheduled Appointments Met on Time (Target: 90%) | Telephone Calls Answered on Time (Target: 65%) | Billing Accuracy (Target: 98%) | First Contact Resolution | Customer Satisfaction Survey Results | Level of Public Awareness | Level of Compliance with Ontario Regulation 22/04 (Target: substantially compliant) | Number of General Public Incidents | Rate per 10, 100, 1000 km of line | Average Number of Times Power to Customer is Interrupted | Average Number of Hours Power to Customer is Interrupted | Distribution System Plan Implementation on Progress | Efficiency Assessment (1 = most efficient 5 = least efficient) | Total Cost ($) per Customer | Total Cost ($) per Km of Line | Renewable Generation Connection Impact Assessments Completed on Time | New Micro-Embedded Generation Facilities Connected on Time (Target: 90%) | Liquidity: Current Ratio | Leverage: Total Debt to Equity Ratio | Profitability: Regulatory Return on Equity - Deemed | Profitability: Regulatory Return on Equity - Achieved |
Alectra Utilities Corporation | 95% | 99% | 78% | 100 | 86.17 | 90.89 | C | 13 | 0.621 | 1.33 | 1.04 | 89.00 | 3 | 681 | 33860 | 100% | 97 | 0.95 | 1.17 | 8.95% | 7.69% | |
Algoma Power Inc. | 98.63% | 100% | 86.06% | 100 | 99.97% | 93% | C | 0 | 0 | 2.20 | 7.51 | Completed | 5 | 2182 | 13831 | % | 100 | 1.07 | 1.42 | 9.30% | 8.22% | |
Atikokan Hydro Inc. | 100% | 0% | 100% | 100 | 100% | 100% | C | 0 | 0 | 0.60 | 1.17 | On Target | 4 | 1024 | 18212 | % | 1.37 | 0.19 | 8.78% | 11.21% | ||
Bluewater Power Distribution Corporation | 96.89% | 99.72% | 82.31% | 100 | 99.99% | 74.40% | C | 0 | 0 | 1.67 | 1.60 | At Budget | 3 | 730 | 34186 | 100% | 100 | 1.36 | 0.67 | 8.98% | 11.86% | |
Burlington Hydro Inc. | 98.31% | 99.81% | 83.28% | 100 | 91 | 94 | C | 0 | 0 | 0.85 | 1.44 | On Track | 2 | 627 | 27766 | 100% | 97.37 | 2.52 | 0.80 | 9.36% | 6.43% | |
Canadian Niagara Power Inc. | 90.4% | 100% | 80.98% | 100 | 99.84% | 91% | C | 0 | 0 | 2.14 | 2.45 | Completed | 4 | 867 | 24425 | % | 100 | 0.44 | 3.03 | 8.78% | 6.58% | |
Centre Wellington Hydro Ltd. | 99.53% | 99.51% | 97.88% | 100 | 99.72 | 79.9 | C | 0 | 0 | 0.70 | 0.31 | 100 | 3 | 710 | 31963 | 100% | 100 | 1.52 | 1.07 | 9.00% | 7.14% | |
Chapleau Public Utilities Corporation | 100% | 100% | 96.52% | 100 | 100 | 95 | C | 0 | 0 | 4.49 | 12.51 | Complete | 4 | 807 | 32515 | % | 2.90 | 0.00 | 9.12% | -9.19% | ||
Cooperative Hydro Embrun Inc. | 100% | 100% | 94.26% | 99 | 91.36% | 86.24 | C | 0 | 0 | 0.06 | 0.60 | Completed | 1 | 521 | 33329 | % | 1.96 | 0.12 | 9.00% | 8.12% | ||
E.L.K. Energy Inc. | 99.04% | 100% | 96.25% | 100 | Excellent | 90% Satis | C | 0 | 0 | 0.48 | 1.63 | In Progress | 1 | 402 | 30795 | % | 100 | 2.51 | 0.35 | 8.78% | 16.17% | |
Elexicon Energy Inc. | 96% | 99% | 82% | 100 | 0.88 | 95 | C | 2 | 0.535 | 1.16 | 1.32 | 99.07 | 3 | 624 | 27139 | % | 100 | 0.81 | 1.05 | 9.43% | 9.84% | |
Enova Power Corp. | 99.41% | 99.23% | 92.17% | 98.35 | 99.30 | A | C | 9 | 2.49 | 1.07 | 0.76 | In Progress | 3 | 631 | 26838 | 100% | 100 | 1.51 | 0.76 | 9.26% | 8.63% | |
Entegrus Powerlines Inc. | 97.95% | 99.73% | 71.01% | 100 | 81 | 94 | NI | 2 | 1.618 | 1.21 | 1.89 | 60.41 | 2 | 563 | 26787 | % | 100 | 1.34 | 1.22 | 9.19% | 8.20% | |
EnWin Utilities Ltd. | 100% | 99.71% | 76.93% | 100 | 98.63% | 86% | C | 0 | 0 | 2.22 | 1.11 | 97.3% | 3 | 717 | 13660 | 57.14% | 100 | 2.24 | 0.78 | 8.01% | 4.35% | |
EPCOR Electricity Distribution Ontario Inc. | 95.92% | 100% | 80.94% | 100 | 99.43% | 73.0% | C | 0 | 0 | 0.20 | 0.50 | 55.64% | 2 | 536 | 25755 | % | 100 | 1.19 | 1.88 | 8.98% | 11.94% | |
ERTH Power Corporation | 97% | 100% | 95% | 99 | 99.74 | 77.08 | C | 0 | 0 | 0.35 | 0.95 | 99.09 | 3 | 703 | 39341 | 100% | 100 | 0.86 | 1.25 | 9.00% | 10.38% | |
Essex Powerlines Corporation | 91.18% | 94.79% | 87.67% | 98 | 98.52% | 83% | C | 0 | 0 | 1.29 | 1.82 | 18.80% | 2 | 578 | 37960 | % | 100 | 0.67 | 1.10 | 9.00% | 8.11% | |
Festival Hydro Inc. | 99.25% | 98.93% | 87.59% | 100 | 99.99 | 97% | C | 0 | 0 | 0.73 | 0.92 | 103.6 | 4 | 658 | 53904 | 100% | 100 | 0.50 | 1.19 | 9.30% | 8.30% | |
Fort Frances Power Corporation | 100% | 100% | 96.33% | 100 | 99.9% | 89.3% | C | 0 | 0 | 0.15 | 0.17 | 127% | 3 | 676 | 31236 | % | 100 | 6.06 | 0.00 | 0.00% | -1.78% | |
GrandBridge Energy Inc. | 99.19% | 99.96% | 87.43% | 99.93 | 94.58 | A | C | 1 | 0.502 | 1.08 | 0.54 | 92.18 | 2 | 611 | 31853 | 100% | 100 | 1.71 | 0.95 | 9.15% | 8.40% | |
Greater Sudbury Hydro Inc. | 99.2% | 99.89% | 71.25% | 100 | 84.19 | 90% | C | 0 | 0 | 1.41 | 1.39 | 97.47% | 3 | 671 | 31690 | % | 100 | 1.45 | 1.86 | 8.98% | 7.72% | |
Grimsby Power Incorporated | 96.71% | 99.53% | 88.54% | 100 | 99.93% | 78.8% | C | 0 | 0 | 1.17 | 1.73 | 86.64% | 2 | 584 | 9793 | % | 100 | 1.09 | 1.46 | 9.19% | 8.45% | |
Halton Hills Hydro Inc. | 100% | 99.98% | 96.63% | 100 | 99.98% | 95% | C | 0 | 0 | 1.60 | 1.48 | 123.38% | 1 | 794 | 10860 | % | 100 | 0.46 | 1.88 | 9.19% | 7.07% | |
Hearst Power Distribution Company Limited | 100% | 100% | 88.08% | 100 | 99% | 96% Good | C | 0 | 0 | 2.09 | 2.67 | Established | 2 | 555 | 15419 | % | 2.38 | 0.37 | 9.19% | 6.77% | ||
Hydro 2000 Inc. | 100% | 100% | 99.95% | 100 | 95.82% | 91.48% | NC | 0 | 0 | 0.81 | 0.04 | 25% | 2 | 544 | 32704 | % | 2.00 | 0.00 | 9.12% | -7.16% | ||
Hydro Hawkesbury Inc. | 94.44% | 96.61% | 99.99% | 100 | 96.13% | 87.20% | C | 0 | 0 | 1.92 | 2.92 | Complete | 1 | 313 | 24783 | % | 2.04 | 0.85 | 9.00% | -4.10% | ||
Hydro One Networks Inc. | 99.33% | 99.95% | 78.62% | 99.46 | 87% | 86.2 | C | 13 | 0.105 | 2.20 | 6.64 | 96.63 | 4 | 1017 | 11364 | 100% | 99.49 | 0.51 | 1.43 | 9.00% | 8.06% | |
Hydro One Remote Communities Inc. | 95.33% | 0% | 100% | 98 | 100% | 90% | C | 0 | 0 | 2.02 | 4.94 | 100% | N/A | 0 | 0 | % | 1.00 | 0.00 | 0.00% | 0.00% | ||
Hydro Ottawa Limited | 100% | 99.65% | 88.74% | 100 | 85.52% | 93.00% | C | 0 | 0 | 0.78 | 0.85 | 113.00% | 4 | 701 | 40766 | 100% | 100 | 0.80 | 1.86 | 9.19% | 9.14% | |
Innpower Corporation | 91.84% | 87.21% | 83.85% | 100 | 99.79% | B | C | 0 | 0 | 0.88 | 2.66 | 98% | 3 | 834 | 17231 | % | 100 | 0.94 | 1.61 | 8.78% | 11.47% | |
Kingston Hydro Corporation | 100% | 98.68% | 60.78% | 100 | 98.96% | 'A' | C | 0 | 0 | 1.00 | 1.50 | On Track | 3 | 583 | 48238 | % | 100 | 1.57 | 1.10 | 9.19% | 7.48% | |
Lakefront Utilities Inc. | 98.99% | 99.09% | 95.47% | 100 | 99.14% | 80.70% | C | 0 | 0 | 0.12 | 0.32 | Completed | 2 | 497 | 24064 | 100% | 100 | 1.62 | 1.07 | 8.78% | 7.76% | |
Lakeland Power Distribution Ltd. | 100% | 100% | 93% | 100 | 99.97 | 75.00% | C | 0 | 0 | 1.50 | 2.82 | Complete | 2 | 744 | 28665 | 100% | 100 | 1.65 | 1.12 | 9.08% | 12.59% | |
London Hydro Inc. | 99.48% | 100% | 70.33% | 100 | 99.7 | A | C | 3 | 1.04 | 1.40 | 0.82 | Above Budget | 3 | 552 | 28955 | 100% | 100 | 1.27 | 0.84 | 8.78% | 10.08% | |
Milton Hydro Distribution Inc. | 99.61% | 100% | 93.87% | 100 | 99.2 | A | C | 0 | 0 | 0.83 | 0.74 | On Track | 2 | 683 | 10195 | % | 100 | 1.65 | 1.24 | 9.19% | 10.45% | |
Newmarket-Tay Power Distribution Ltd. | 100% | 99.99% | 70.86% | 100 | 93.7 | A | C | 0 | 0 | 0.78 | 0.66 | 103 | 2 | 657 | 28067 | % | 100 | 1.41 | 1.23 | 9.66% | 11.19% | |
Niagara Peninsula Energy Inc. | 93.33% | 98.89% | 85.87% | 99 | 91% | 95% | C | 0 | 0 | 1.65 | 1.98 | 99.27% | 3 | 755 | 20745 | 100% | 100 | 1.44 | 0.92 | 9.30% | 5.03% | |
Niagara-on-the-Lake Hydro Inc. | 99.42% | 100% | 89.98% | 100 | 12 | 78.8% | C | 0 | 0 | 0.48 | 0.76 | 101% | 3 | 761 | 19565 | 100% | 100 | 0.61 | 0.55 | 9.36% | 10.12% | |
North Bay Hydro Distribution Limited | 100% | 100% | 88.32% | 99.74 | 13 | 89 | C | 0 | 0 | 1.24 | 1.74 | 111.75 | 3 | 693 | 26608 | % | 100 | 1.74 | 1.01 | 9.29% | 9.78% | |
Northern Ontario Wires Inc. | 100% | 100% | 100% | 100 | 100% | 88% | C | 0 | 0 | 1.47 | 4.73 | Excellent | 1 | 695 | 11085 | % | 1.80 | 1.06 | 8.78% | 9.97% | ||
Oakville Hydro Electricity Distribution Inc. | 95.16% | 100% | 85.2% | 100 | 96.5 | 92 | C | 0 | 0 | 0.80 | 0.62 | On Track | 3 | 719 | 27071 | % | 100 | 1.42 | 0.95 | 9.36% | 10.65% | |
Orangeville Hydro Limited | 100% | 99.76% | 99.94% | 100 | 99.9 | 78.2% | C | 0 | 0 | 0.16 | 0.29 | 87% | 2 | 551 | 31233 | % | 100 | 1.56 | 1.05 | 9.36% | 11.92% | |
Oshawa PUC Networks Inc. | 99.78% | 100% | 90.1% | 100 | 103 | 95% Satisfied | C | 0 | 0 | 1.29 | 1.34 | 70.2% | 2 | 569 | 33915 | 100% | 100 | 1.07 | 1.21 | 9.00% | 7.93% | |
Ottawa River Power Corporation | 100% | 98.64% | 99.92% | 100 | 98.5% | 80.3% | C | 0 | 0 | 0.24 | 0.53 | Implemented | 2 | 484 | 11104 | % | 1.46 | 0.64 | 9.19% | 18.01% | ||
PUC Distribution Inc. | 99.12% | 98.48% | 77.7% | 100 | 99.80% | 80% | C | 1 | 0.135 | 1.28 | 1.27 | 100% | 4 | 690 | 31338 | % | 1.33 | 2.02 | 9.00% | 4.25% | ||
Renfrew Hydro Inc. | 100% | 95.63% | 98.59% | 100 | 99.82% | 86.2% | C | 0 | 0 | 0.82 | 1.77 | 33% | 3 | 618 | 32922 | % | 100 | 1.32 | 0.80 | 8.78% | 10.81% | |
Rideau St. Lawrence Distribution Inc. | 100% | 100% | 76.76% | 93 | 99.7% | B | C | 0 | 0 | 0.26 | 0.45 | 74% | 3 | 570 | 31459 | % | 0.85 | 0.41 | 8.78% | 5.11% | ||
Sioux Lookout Hydro Inc. | 100% | 100% | 93.17% | 100 | 100% | 72.07 | C | 0 | 0 | 0.78 | 1.41 | 108.4% | 3 | 836 | 3338 | % | 1.06 | 0.46 | 9.00% | 9.43% | ||
Synergy North Corporation | 99% | 100% | 95% | 100 | A+ | A | C | 0 | 0 | 2.61 | 2.12 | 101.14 | 3 | 678 | 30585 | % | 100 | 1.70 | 0.78 | 8.84% | 8.11% | |
Tillsonburg Hydro Inc. | 97.96% | 100% | 88.18% | 100 | 98.62 | Satisifed | C | 0 | 0 | 2.28 | 1.83 | In Progress | 3 | 718 | 37620 | 100% | 1.64 | 0.07 | 8.98% | 5.10% | ||
Toronto Hydro-Electric System Limited | 99.8% | 99.66% | 80.15% | 99 | 89% | 92% | C | 6 | 0.209 | 1.14 | 0.81 | 95% | 5 | 1123 | 30210 | 100% | 100 | 0.53 | 1.20 | 9.30% | 9.33% | |
Wasaga Distribution Inc. | 100% | 100% | 99.99% | 100 | 0.128 | 81.6 | C | 0 | 0 | 0.62 | 0.78 | Completed | 1 | 435 | 21430 | % | 100 | 2.89 | 0.30 | 9.19% | 9.38% | |
Welland Hydro-Electric System Corp. | 100% | 94.9% | 97.29% | 100 | 80 | 96 | C | 0 | 0 | 1.70 | 1.46 | Competed | 2 | 501 | 24354 | % | 100 | 1.53 | 0.77 | 8.78% | 11.41% | |
Wellington North Power Inc. | 100% | 99.09% | 99% | 100 | 99.87% | 81.1% | C | 0 | 0 | 0.33 | 0.16 | 69% | 4 | 818 | 39383 | 100% | 100 | 1.03 | 1.48 | 9.19% | 7.77% | |
Westario Power Inc. | 90.61% | 96.4% | 86.92% | 100 | 98.95 | 92.00 | C | 0 | 0 | 0.21 | 0.58 | Completed | 3 | 575 | 24850 | % | 100 | 1.40 | 0.73 | 9.00% | 10.10% |