OEB CUSTOM SCORECARD REPORT (Reporting Year: 2020)

 CUSTOMER FOCUSOPERATIONAL EFFECTIVENESSPUBLIC POLICY RESPONSIVENESSFINANCIAL PERFORMANCE

Distributor

New Residential/Small Business Services Connected on Time (Target: 90%)

Scheduled Appointments Met on Time (Target: 90%)

Telephone Calls Answered on Time (Target: 65%)

Billing Accuracy (Target: 98%)

First Contact Resolution

Customer Satisfaction Survey Results

Level of Public Awareness

Level of Compliance with Ontario Regulation 22/04 (Target: substantially compliant)

Number of General Public Incidents

Rate per 10, 100, 1000 km of line

Average Number of Times Power to Customer is Interrupted

Average Number of Hours Power to Customer is Interrupted

Distribution System Plan Implementation on Progress

Efficiency Assessment (1 = most efficient 5 = least efficient)

Total Cost ($) per Customer

Total Cost ($) per Km of Line

Renewable Generation Connection Impact Assessments Completed on Time

New Micro-Embedded Generation Facilities Connected on Time (Target: 90%)

Liquidity: Current Ratio

Leverage: Total Debt to Equity Ratio

Profitability: Regulatory Return on Equity - Deemed

Profitability: Regulatory Return on Equity - Achieved

Alectra Utilities Corporation90.34%98.44%66.93%99.582.7393C250.5041.180.9594.65368614730100%98.390.671.208.95%4.80%
Algoma Power Inc.100%100%84.84%99.8799.9394C002.936.79Completed5221212203%0.771.308.52%9.25%
Atikokan Hydro Inc.100%0%100%100100100C000.711.07On Target3102818173%1.410.128.78%7.29%
Bluewater Power Distribution Corporation100%100%82.67%99.9899.9977.8C002.021.95Near Budget371021695100%1.090.728.98%10.80%
Brantford Power Inc.100%99.88%81.1%99.887997C001.120.26119.6357643868%1.621.388.78%3.76%
Burlington Hydro Inc.100%100%62.15%99.9790.994C000.701.00n/a265529692%1001.880.739.36%1.33%
Canadian Niagara Power Inc.94.91%100%79.79%99.9599.9292C002.192.73Completed486816581%0.342.808.78%5.00%
Centre Wellington Hydro Ltd.100%99.69%69.9%99.8899.4381C000.200.2773367530739%1.420.939.00%7.86%
Chapleau Public Utilities Corporation100%100%97.57%99.9810093C002.335.87Complete485819432%3.540.008.98%3.57%
Cooperative Hydro Embrun Inc.100%100%95.46%99.9592.4888C0100.010.03Completed151133299%2.040.069.00%11.35%
E.L.K. Energy Inc.99.5%99.07%95.08%99.95Excellent91% SatisC001.153.34In Progress138028537%2.670.218.78%11.76%
Elexicon Energy Inc.93.74%98.8%61.89%99.689.397C001.011.3776.8136302759366.67%1001.291.079.43%6.80%
Energy Plus Inc.95.94%99.94%87.11%99.9999.6AC31.971.380.7180.6265728895100%1.551.158.98%8.34%
Entegrus Powerlines Inc.96.91%99.83%79.11%99.817493C41.2971.181.47112.4255311008%1001.231.309.19%8.23%
EnWin Utilities Ltd.100%100%64.74%99.9599.188C10.2132.110.8685.636921323650%1002.070.768.52%5.25%
EPCOR Electricity Distribution Ontario Inc.91.71%99.51%75.68%99.9699.974C10.270.911.4677.41260829415%1001.251.298.98%-1.77%
ERTH Power Corporation98.59%100%95.92%99.7599.5877C10.2290.290.78106.8368036142100%0.670.909.00%8.35%
Espanola Regional Hydro Distribution Corporation100%97.1%68.04%99.9499.791C000.060.21on track271623597%1.01-7.999.12%-6.45%
Essex Powerlines Corporation93.27%94.46%65.17%99.9299.1586C000.951.2357257710979100%0.721.329.00%6.14%
Festival Hydro Inc.95.31%97.69%98.86%99.9699.9391C001.001.2792362951767100%0.541.049.30%8.89%
Fort Frances Power Corporation100%100%96.67%99.8299.991.7C000.370.09119.8365530435%3.750.000.00%1.17%
Greater Sudbury Hydro Inc.99.63%100%67.38%99.9587.689C000.991.48110367031590100%1001.131.228.52%2.04%
Grimsby Power Incorporated100%100%89.38%99.9999.8979C000.920.6467.6159810121%0.991.279.19%8.12%
Halton Hills Hydro Inc.100%100%95.91%99.910096C201.731.36104.55180410856100%1.082.759.19%2.65%
Hearst Power Distribution Company Limited100%100%94.81%99.9810098.2% GoodC001.243.25New DSP154314874%1.990.219.19%7.18%
Hydro 2000 Inc.100%100%100%99.9194.3490.51C000.090.041257534879%1.220.038.52%5.77%
Hydro Hawkesbury Inc.100%98.1%99.96%99.5482.2283.93C002.665.63Completed130523523%1.960.709.00%6.57%
Hydro One Networks Inc.99.78%99.98%70.18%99.357782.6C330.2672.547.27100.24102411286100%97.10.721.729.00%10.56%
Hydro One Remote Communities Inc.100%0%100%94.2810093C003.679.86108N/A00%1.020.000.00%0.00%
Hydro Ottawa Limited100%99.56%74.6%99.8889.8895C10.1710.720.8389471441819100%1000.811.988.98%7.24%
Innpower Corporation100%99.51%92.53%99.999.95AC001.101.8193385211219100%0.841.428.78%9.69%
Kingston Hydro Corporation100%99.52%64.65%99.5799.06'A'C000.871.57On track356246486%1001.691.129.19%7.25%
Kitchener-Wilmot Hydro Inc.98.84%98.62%87.97%99.9899.28AC10.5050.920.53On Target251925789100%1.190.468.52%10.14%
Lakefront Utilities Inc.91.17%100%82.27%99.7999.7777.7NC001.534.67Completed250024061%0.971.158.78%5.49%
Lakeland Power Distribution Ltd.100%100%89.9%99.9299.9777C001.405.79In Progress271828361%1.581.248.98%6.07%
London Hydro Inc.98.86%100%73.41%99.8299.5AC30.981.050.86Below Budget356329714100%1001.901.138.78%7.90%
Milton Hydro Distribution Inc.100%100%73.17%100CompliantAC001.151.52on track268210157100%1.651.379.19%6.86%
Newmarket-Tay Power Distribution Ltd.98.12%98.87%73.64%99.9499.696C000.530.9888264427641%1001.381.129.66%6.33%
Niagara Peninsula Energy Inc.85.94%100%82.84%99.0697.9395C10.3112.012.15103.99375813139100%1002.000.949.30%4.74%
Niagara-on-the-Lake Hydro Inc.99.21%100%95.61%99.871879C000.520.73130375019566100%1000.500.658.98%7.80%
North Bay Hydro Distribution Limited100%100%82.23%98.71286C000.781.08102371530270%1.581.149.30%4.64%
Northern Ontario Wires Inc.0%100%100%99.910092C001.265.59Excellent170611310%1.450.848.78%8.99%
Oakville Hydro Electricity Distribution Inc.83.1%100%79.34%99.5495.695C000.850.61On Track371226342100%1001.230.889.36%8.42%
Orangeville Hydro Limited100%100%99.11%99.8499.976C000.751.01102253530612%1.411.129.36%11.83%
Orillia Power Distribution Corporation100%100%98.64%99.9999.97AC000.821.13Pending372543062%0.370.009.85%2.77%
Oshawa PUC Networks Inc.100%100%92.03%99.916894.04C001.501.4698.3257834172%1.331.329.00%5.33%
Ottawa River Power Corporation100%98.29%97.63%99.979981C000.530.56Implemented252011673%1.900.789.19%9.61%
Peterborough Distribution Incorporated98.31%99.82%84.02%99.876AC10.1751.451.0871357937650%1000.210.008.98%2.81%
PUC Distribution Inc.100%100%68.88%99.9699.7692C20.2712.123.1490367330791%0.992.079.00%8.75%
Renfrew Hydro Inc.100%99.48%98.26%99.999.9186C000.380.5858.3360332337%1.110.718.78%7.81%
Rideau St. Lawrence Distribution Inc.100%100%77.81%99.6499.55BC000.080.12113257231636%0.760.448.78%6.09%
Sioux Lookout Hydro Inc.100%100%91.52%99.9610083.51C001.141.34122.328503392100%0.740.469.00%8.07%
Synergy North Corporation98.74%100%87.51%99.96A+AC001.850.7595.6364128793%1.990.798.85%7.98%
Tillsonburg Hydro Inc.100%99.36%0%99.897.2SatisfiedC001.021.69in progress369540648100%2.160.428.98%2.42%
Toronto Hydro-Electric System Limited99.73%99.85%69.89%99.29295C240.8311.420.90175115931120100%1000.711.198.52%5.90%
Wasaga Distribution Inc.100%100%99.97%99.9599.981C002.392.86Completed145922464100%1.700.409.19%6.72%
Waterloo North Hydro Inc.100%99.68%86.59%99.9799.996C31.821.020.80101.83379728166100%1001.041.249.19%7.94%
Welland Hydro-Electric System Corp.94.52%98.28%86.15%99.997796C002.022.36Completed149424038%1.730.978.78%9.36%
Wellington North Power Inc.96.88%99.49%86.33%99.4799.8180C000.340.5197384915607%0.811.569.19%5.33%
Westario Power Inc.95.43%97.33%86.73%99.6198.1994C000.501.92Completed358824427100%1001.260.709.00%8.77%