OEB CUSTOM SCORECARD REPORT (Reporting Year: 2021)

 CUSTOMER FOCUSOPERATIONAL EFFECTIVENESSPUBLIC POLICY RESPONSIVENESSFINANCIAL PERFORMANCE

Distributor

New Residential/Small Business Services Connected on Time (Target: 90%)

Scheduled Appointments Met on Time (Target: 90%)

Telephone Calls Answered on Time (Target: 65%)

Billing Accuracy (Target: 98%)

First Contact Resolution

Customer Satisfaction Survey Results

Level of Public Awareness

Level of Compliance with Ontario Regulation 22/04 (Target: substantially compliant)

Number of General Public Incidents

Rate per 10, 100, 1000 km of line

Average Number of Times Power to Customer is Interrupted

Average Number of Hours Power to Customer is Interrupted

Distribution System Plan Implementation on Progress

Efficiency Assessment (1 = most efficient 5 = least efficient)

Total Cost ($) per Customer

Total Cost ($) per Km of Line

Renewable Generation Connection Impact Assessments Completed on Time

New Micro-Embedded Generation Facilities Connected on Time (Target: 90%)

Liquidity: Current Ratio

Leverage: Total Debt to Equity Ratio

Profitability: Regulatory Return on Equity - Deemed

Profitability: Regulatory Return on Equity - Achieved

Alectra Utilities Corporation90.4%99.3%70.7%99.5883.47%92.00%C110.2221.150.9890.26%369114252100%1000.651.138.95%6.18%
Algoma Power Inc.100%100%88.36%99.8299.95%93%C001.773.61Completed5233813025%0.431.328.52%9.38%
Atikokan Hydro Inc.100%0%100%99.98100%100%C000.662.38On Target3102418024%1.730.088.78%10.92%
Bluewater Power Distribution Corporation93.92%99.41%86.26%99.9999.9377.8C001.591.86Near Budget371421932%1000.940.608.98%9.39%
Brantford Power Inc.100%100%84.93%99.9583.1%97%C001.410.85126%357841447100%1001.671.218.78%8.52%
Burlington Hydro Inc.100%100%48.88%99.9769%96%C10.6610.871.2683%268330949%1002.020.758.34%5.84%
Canadian Niagara Power Inc.91.76%100%81.11%99.8399.30%95%C001.782.50Completed490517810%0.242.698.78%3.47%
Centre Wellington Hydro Ltd.100%100%90.92%99.9699.03%81C000.220.2670366030457%1.490.869.00%9.84%
Chapleau Public Utilities Corporation100%100%99.16%99.9910093C001.142.68On target478117697%3.110.008.98%24.43%
Cooperative Hydro Embrun Inc.100%100%94.22%99.9792.4888.00C000.010.02Completed149331739%2.100.039.00%13.25%
E.L.K. Energy Inc.99.59%100%91.2%99.97Excellent92.4 SatisC000.200.65In Progress143731789%3.640.168.78%10.93%
Elexicon Energy Inc.95.97%99.96%75.99%99.7593.00%97.00%C001.121.1794.00%365228531%1001.461.189.43%6.87%
Energy Plus Inc.95.34%99.94%84.44%99.9999.65AC001.190.6577.1%267729990100%1.341.108.98%8.30%
Entegrus Powerlines Inc.97.6%99.71%81.26%99.918592C10.3291.021.0920.2155810670%1001.061.249.19%9.29%
EnWin Utilities Ltd.100%100%58.9%99.9699.27%86%C001.680.8676.8%267512989100%1002.180.698.52%9.38%
EPCOR Electricity Distribution Ontario Inc.94.46%100%78.45%99.9699.75%74.0%C001.382.6579.48258428487%1001.281.298.98%3.47%
ERTH Power Corporation95.84%99.06%95.02%9999.2677 %C10.2260.872.17104.5%367635797%0.730.869.00%9.06%
Espanola Regional Hydro Distribution Corporation100%100%69.65%99.9299.9496C000.150.31on track271323638%1.09134.498.34%15.06%
Essex Powerlines Corporation90.84%93.15%76.62%99.9599.08%86%C000.892.0276.13%256410789%0.761.259.00%6.79%
Festival Hydro Inc.97.89%98.88%91.71%99.9810091C001.631.95105361450551100%1000.510.999.30%9.93%
Fort Frances Power Corporation100%100%90.88%98.75100%98.4%C000.190.13109.4%366930891%3.980.000.00%1.02%
Greater Sudbury Hydro Inc.98.95%100%64.22%99.9787.8693.60%C001.161.1190.44%367931877%1001.301.198.52%9.62%
Grimsby Power Incorporated100%100%86.81%99.9999.93%79%C001.271.8294.02%160210315%1.031.159.19%10.80%
Halton Hills Hydro Inc.100%100%96.73%99.9299.96%96%C001.850.97113.4%181310928100%0.732.148.34%10.50%
Hearst Power Distribution Company Limited100%100%95.02%99.9999.91%97.4% GoodC002.185.19Completed157015946%2.390.248.34%20.43%
Hydro 2000 Inc.100%100%99.88%99.5994.34%90.51%C000.020.02100%260436337%1.290.028.52%0.10%
Hydro Hawkesbury Inc.100%100%99.92%99.658284C002.118.10completed131924699%2.180.669.00%4.58%
Hydro One Networks Inc.99.98%100%70.41%99.1777%82.4%C150.122.366.50100.9%4103311940100%98.720.641.729.00%10.99%
Hydro One Remote Communities Inc.100%0%100%89.35100%96%C003.336.7288%N/A00%0.730.000.00%0.00%
Hydro Ottawa Limited100%98.86%83.14%99.8889.04%95.00%C000.620.8392.00%471942365100%1001.001.928.34%8.49%
Innpower Corporation99.5%100%90.18%99.8399.95B+C000.701.78109%389712072%0.481.278.78%9.26%
Kingston Hydro Corporation100%99.59%77.43%95.8198.68%"A"C002.101.41On track354345552%1001.691.109.19%8.39%
Kitchener-Wilmot Hydro Inc.97.12%98.61%74.39%99.8998.84AC21.0040.710.57On Target255227618100%1.100.458.52%10.16%
Lakefront Utilities Inc.92.89%93.62%95.62%99.9599.46%77.70%C000.600.99Completed151824743%1000.951.098.78%5.93%
Lakeland Power Distribution Ltd.100%100%90.81%99.9299.96%77%C001.482.62In Progress271527856%0.921.148.98%12.06%
London Hydro Inc.99.15%100%68.27%99.8299.52%AC10.3260.850.83Below Budget357730797%0.551.048.78%6.96%
Milton Hydro Distribution Inc.100%100%76.24%99.99CompliantAC000.570.76na268310221%1000.721.279.19%7.41%
Newmarket-Tay Power Distribution Ltd.96.28%98.71%54.76%99.7310084C000.530.63103.97264928216%1001.421.249.51%9.51%
Niagara Peninsula Energy Inc.91.39%100%86.64%98.8299.35%95%C001.801.99105.06%37509522%1002.391.018.34%7.49%
Niagara-on-the-Lake Hydro Inc.100%100%98.34%99.91279.0C001.251.02153276823000%1000.480.668.98%6.84%
North Bay Hydro Distribution Limited100%100%81.51%99.81486%C000.770.7423%372930857%1.671.058.34%7.86%
Northern Ontario Wires Inc.0%100%100%99.94100%92%NI001.421.86Excellent170411287%1.260.828.78%10.48%
Oakville Hydro Electricity Distribution Inc.89.8%100%79.15%99.8994.2%94%C001.200.84On Track371026506100%1001.220.849.36%9.22%
Orangeville Hydro Limited99.24%99.25%99.21%99.8299.83%76C10.450.911.7587%155031921%0.781.129.36%9.46%
Oshawa PUC Networks Inc.100%100%96.7%99.910395.5%C000.700.5795.6%259135852%1.561.418.34%7.98%
Ottawa River Power Corporation100%97.58%94.33%99.8898%81%C001.393.36In progress252111805%0.960.759.19%8.57%
PUC Distribution Inc.97.6%99.92%71.13%99.9799.6388C001.321.81104369631915%0.802.099.00%7.60%
Renfrew Hydro Inc.100%100%97.76%99.3599.97%86%C000.160.3862.5%362133455%1.190.698.78%5.28%
Rideau St. Lawrence Distribution Inc.100%100%76.2%99.2899.91%BC000.100.28116%259431275%0.630.618.78%2.79%
Sioux Lookout Hydro Inc.100%100%91.96%99.69A-83.51C000.390.78114%18183335%0.680.579.00%9.26%
Synergy North Corporation100%100%89.99%99.93A+AC001.961.2897.41365129384%1001.720.748.85%7.82%
Tillsonburg Hydro Inc.99.51%98.21%0%97.697.7%SatisfiedC000.370.53In-progress368639137%1001.490.418.98%1.43%
Toronto Hydro-Electric System Limited99.86%99.92%76.87%9991%95%C220.7581.460.9736%5118932110100%92.310.951.138.52%7.08%
Wasaga Distribution Inc.100%100%99.91%99.9899.981C000.631.23Completed142721189%1.110.399.19%10.70%
Waterloo North Hydro Inc.100%98.45%94.71%99.9599.95%96%C000.720.6120.45%382629276%1000.971.118.34%7.74%
Welland Hydro-Electric System Corp.99.68%97.88%83.07%99.9199.89%96%C001.351.52Completed149424455%1.580.918.78%10.72%
Wellington North Power Inc.100%99.56%90.26%99.5299.7080%C000.170.2322%383115101%1000.771.248.34%11.18%
Westario Power Inc.96.24%99.52%88.45%99.7898.83%0.94C000.731.79Completed361025340%1001.050.669.00%7.01%