Customer Focus |
Operational Effectiveness |
Public Policy Responsiveness |
Financial Performance |
|||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Performance Year |
New Residential/Small Business Services Connected on Time (Target: 90%) |
Scheduled Appointments Met on Time (Target: 90%) |
Telephone Calls Answered on Time (Target: 65%) |
Billing Accuracy (Target: 98%) |
First Contact Resolution |
Customer Satisfaction Survey Results |
Level of Public Awareness |
Level of Compliance with Ontario Regulation 22/04 (Target: substantially compliant) |
Number of General Public Incidents |
Rate per 10, 100, 1000 km of line |
Average Number of Times Power to Customer is Interrupted |
Average Number of Hours Power to Customer is Interrupted |
Distribution System Plan Implementation on Progress |
Efficiency Assessment (1 = most efficient 5 = least efficient) |
Total Cost ($) per Customer |
Total Cost ($) per Km of Line |
Renewable Generation Connection Impact Assessments Completed on Time |
New Micro-Embedded Generation Facilities Connected on Time (Target: 90%) |
Liquidity: Current Ratio |
Leverage: Total Debt to Equity Ratio |
Profitability: Regulatory Return on Equity - Deemed |
Profitability: Regulatory Return on Equity - Achieved |
2021 | 100% | 100% | 69.65% | 99.92% | 99.94 | 96 | 85% | C | 0 | 0 | 0.15 | 0.31 | on track | 2 | 713 | 23638 | 1.09 | 134.49 | 8.34% | 15.06% | ||
2020 | 100% | 97.1% | 68.04% | 99.94% | 99.7 | 91 | 85% | C | 0 | 0 | 0.06 | 0.21 | on track | 2 | 716 | 23597 | 1.01 | -7.99 | 9.12% | -6.45% | ||
2019 | 100% | 98.55% | 63.04% | 100% | 99.23 | 91.00 | 85% | C | 0 | 0 | 0.17 | 0.35 | On Track | 2 | 758 | 17789 | 0.83 | -22.35 | 9.12% | -9.46% | ||
2018 | 100% | 100% | 70.67% | 100% | 99.73 | 87% | 84% | C | 0 | 0 | 0.06 | 0.16 | On Track | 2 | 683 | 16003 | 1.22 | 1.12 | 9.12% | 4.12% | ||
2017 | 100% | 98.18% | 72.62% | 100% | 99.60 | 87 % | 84% | C | 0 | 0 | 0.10 | 0.35 | On Track | 2 | 661 | 15421 | 100 | 1.17 | 1.17 | 9.12% | 2.45% |