| Customer Focus |
Operational Effectiveness |
Public Policy Responsiveness |
Financial Performance |
|||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Performance Year |
New Residential/Small Business Services Connected on Time (Target: 90%) |
Scheduled Appointments Met on Time (Target: 90%) |
Telephone Calls Answered on Time (Target: 65%) |
Billing Accuracy (Target: 98%) |
First Contact Resolution |
Customer Satisfaction Survey Results |
Level of Public Awareness |
Level of Compliance with Ontario Regulation 22/04 (Target: substantially compliant) |
Number of General Public Incidents |
Rate per 10, 100, 1000 km of line |
Average Number of Times Power to Customer is Interrupted |
Average Number of Hours Power to Customer is Interrupted |
Distribution System Plan Implementation on Progress |
Efficiency Assessment (1 = most efficient 5 = least efficient) |
Total Cost ($) per Customer |
Total Cost ($) per Km of Line |
Renewable Generation Connection Impact Assessments Completed on Time |
New Micro-Embedded Generation Facilities Connected on Time (Target: 90%) |
Liquidity: Current Ratio |
Leverage: Total Debt to Equity Ratio |
Profitability: Regulatory Return on Equity - Deemed |
Profitability: Regulatory Return on Equity - Achieved |
| 2023 | 93.75% | 92.44% | 94.12% | 99.99% | 99.86% | 77% | 83.8% | C | 0 | 0 | 1.31 | 1.69 | 85.5% | 1 | 735 | 12547 | 100 | 0.92 | 1.09 | 8.66% | 6.63% | |
| 2022 | 100% | 100% | 86.7% | 99.99% | 99.99% | 77% | 82.5% | C | 0 | 0 | 1.96 | 2.35 | 95.95% | 1 | 660 | 11287 | 100 | 0.82 | 1.19 | 8.66% | 8.42% | |
| 2021 | 100% | 100% | 86.81% | 99.99% | 99.93% | 79% | 82.5% | C | 0 | 0 | 1.27 | 1.82 | 94.02% | 1 | 602 | 10315 | 1.03 | 1.15 | 9.19% | 10.80% | ||
| 2020 | 100% | 100% | 89.38% | 99.99% | 99.89% | 79% | 82.9% | C | 0 | 0 | 0.92 | 0.64 | 67.6% | 1 | 598 | 10121 | 0.99 | 1.27 | 9.19% | 8.12% | ||
| 2019 | 100% | 100% | 90.24% | 100% | 99.86% | 78.8% | 82.9% | C | 0 | 0 | 3.44 | 5.00 | 86.23% | 1 | 594 | 10029 | 100 | 1.03 | 1.26 | 9.19% | 10.39% | |