Customer Focus |
Operational Effectiveness |
Public Policy Responsiveness |
Financial Performance |
|||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Performance Year |
New Residential/Small Business Services Connected on Time (Target: 90%) |
Scheduled Appointments Met on Time (Target: 90%) |
Telephone Calls Answered on Time (Target: 65%) |
Billing Accuracy (Target: 98%) |
First Contact Resolution |
Customer Satisfaction Survey Results |
Level of Public Awareness |
Level of Compliance with Ontario Regulation 22/04 (Target: substantially compliant) |
Number of General Public Incidents |
Rate per 10, 100, 1000 km of line |
Average Number of Times Power to Customer is Interrupted |
Average Number of Hours Power to Customer is Interrupted |
Distribution System Plan Implementation on Progress |
Efficiency Assessment (1 = most efficient 5 = least efficient) |
Total Cost ($) per Customer |
Total Cost ($) per Km of Line |
Renewable Generation Connection Impact Assessments Completed on Time |
New Micro-Embedded Generation Facilities Connected on Time (Target: 90%) |
Liquidity: Current Ratio |
Leverage: Total Debt to Equity Ratio |
Profitability: Regulatory Return on Equity - Deemed |
Profitability: Regulatory Return on Equity - Achieved |
2021 | 97.12% | 98.61% | 74.39% | 99.89% | 98.84 | A | 84% | C | 2 | 1.004 | 0.71 | 0.57 | On Target | 2 | 552 | 27618 | 100% | 1.10 | 0.45 | 8.52% | 10.16% | |
2020 | 98.84% | 98.62% | 87.97% | 99.98% | 99.28 | A | 82% | C | 1 | 0.505 | 0.92 | 0.53 | On Target | 2 | 519 | 25789 | 100% | 1.19 | 0.46 | 8.52% | 10.14% | |
2019 | 98.53% | 99.39% | 90.14% | 100% | 98.78 | A | 83% | C | 3 | 1.52 | 1.05 | 1.02 | In Progress | 2 | 524 | 25873 | 100% | 1.56 | 0.49 | 9.36% | 8.73% | |
2018 | 99.14% | 99.18% | 91.9% | 97% | 99.03% | A | 83% | C | 3 | 1.524 | 0.97 | 0.70 | In Progress | 2 | 519 | 25447 | 100% | 100 | 2.01 | 0.51 | 9.36% | 9.06% |
2017 | 98.93% | 97.93% | 92.8% | 100% | 99.6 | A | 83% | C | 0 | 0 | 1.03 | 0.92 | In Progress | 2 | 487 | 23707 | 100% | 100 | 1.99 | 0.54 | 9.36% | 9.59% |