| Customer Focus |
Operational Effectiveness |
Public Policy Responsiveness |
Financial Performance |
|||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Performance Year |
New Residential/Small Business Services Connected on Time (Target: 90%) |
Scheduled Appointments Met on Time (Target: 90%) |
Telephone Calls Answered on Time (Target: 65%) |
Billing Accuracy (Target: 98%) |
First Contact Resolution |
Customer Satisfaction Survey Results |
Level of Public Awareness |
Level of Compliance with Ontario Regulation 22/04 (Target: substantially compliant) |
Number of General Public Incidents |
Rate per 10, 100, 1000 km of line |
Average Number of Times Power to Customer is Interrupted |
Average Number of Hours Power to Customer is Interrupted |
Distribution System Plan Implementation on Progress |
Efficiency Assessment (1 = most efficient 5 = least efficient) |
Total Cost ($) per Customer |
Total Cost ($) per Km of Line |
Renewable Generation Connection Impact Assessments Completed on Time |
New Micro-Embedded Generation Facilities Connected on Time (Target: 90%) |
Liquidity: Current Ratio |
Leverage: Total Debt to Equity Ratio |
Profitability: Regulatory Return on Equity - Deemed |
Profitability: Regulatory Return on Equity - Achieved |
| 2023 | 100% | 100% | 80.09% | 91.71% | 4 | 88% | 87% | C | 0 | 0 | 0.68 | 1.13 | 67% | 3 | 864 | 35368 | 1.31 | 1.06 | 8.34% | 11.05% | ||
| 2022 | 100% | 100% | 74.93% | 99.81% | 6 | 88% | 85% | C | 1 | 0.148 | 1.01 | 1.53 | 42% | 3 | 777 | 32071 | 1.40 | 1.05 | 8.34% | 9.09% | ||
| 2021 | 1% | 1% | 0.8% | 99.82% | 6 | 86% | 85% | C | 0 | 0 | 0.69 | 0.69 | 22.97% | 3 | 727 | 29777 | 1.58 | 1.34 | 8.34% | 7.55% | ||
| 2020 | 1% | 1% | 0.8% | 98.86% | 13 | 86% | 81% | C | 0 | 0 | 0.70 | 0.97 | 101.89% | 3 | 715 | 29272 | 1.49 | 1.51 | 9.29% | 3.92% | ||
| 2019 | 1% | 1% | 0.91% | 99.88% | 24 | 89% | 81% | C | 0 | 0 | 1.21 | 1.06 | 108.55% | 3 | 735 | 28333 | 0.5% | 1.55 | 1.31 | 9.29% | 5.12% | |