Customer Focus |
Operational Effectiveness |
Public Policy Responsiveness |
Financial Performance |
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Performance Year |
New Residential/Small Business Services Connected on Time (Target: 90%) |
Scheduled Appointments Met on Time (Target: 90%) |
Telephone Calls Answered on Time (Target: 65%) |
Billing Accuracy (Target: 98%) |
First Contact Resolution |
Customer Satisfaction Survey Results |
Level of Public Awareness |
Level of Compliance with Ontario Regulation 22/04 (Target: substantially compliant) |
Number of General Public Incidents |
Rate per 10, 100, 1000 km of line |
Average Number of Times Power to Customer is Interrupted |
Average Number of Hours Power to Customer is Interrupted |
Distribution System Plan Implementation on Progress |
Efficiency Assessment (1 = most efficient 5 = least efficient) |
Total Cost ($) per Customer |
Total Cost ($) per Km of Line |
Renewable Generation Connection Impact Assessments Completed on Time |
New Micro-Embedded Generation Facilities Connected on Time (Target: 90%) |
Liquidity: Current Ratio |
Leverage: Total Debt to Equity Ratio |
Profitability: Regulatory Return on Equity - Deemed |
Profitability: Regulatory Return on Equity - Achieved |
2023 | 99.24% | 99.24% | 99.43% | 99.79% | 99.67% | 76% | 83.7% | C | 0 | 0 | 0.24 | 0.29 | 110% | 1 | 661 | 38970 | 1.03 | 1.18 | 9.36% | 8.25% | ||
2022 | 100% | 100% | 99.26% | 99.73% | 99.62% | 76% | 84.5% | C | 0 | 0 | 0.52 | 0.47 | 156% | 1 | 605 | 35340 | 1.39 | 1.28 | 9.36% | 5.71% | ||
2021 | 99.24% | 99.25% | 99.21% | 99.82% | 99.83% | 76% | 84.5% | C | 1 | 0.45 | 0.91 | 1.75 | 87% | 1 | 550 | 31921 | 0.78 | 1.12 | 9.36% | 9.46% | ||
2020 | 100% | 100% | 99.11% | 99.84% | 99.9% | 76% | 85.5% | C | 0 | 0 | 0.75 | 1.01 | 102% | 2 | 535 | 30612 | 1.41 | 1.12 | 9.36% | 11.83% | ||
2019 | 100% | 100% | 99.9% | 100% | 99.9% | 78.2% | 85.5% | C | 0 | 0 | 0.39 | 0.33 | 96% | 2 | 568 | 32501 | 1.74 | 1.15 | 9.36% | 10.36% |