| Customer Focus |
Operational Effectiveness |
Public Policy Responsiveness |
Financial Performance |
|||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Performance Year |
New Residential/Small Business Services Connected on Time (Target: 90%) |
Scheduled Appointments Met on Time (Target: 90%) |
Telephone Calls Answered on Time (Target: 65%) |
Billing Accuracy (Target: 98%) |
First Contact Resolution |
Customer Satisfaction Survey Results |
Level of Public Awareness |
Level of Compliance with Ontario Regulation 22/04 (Target: substantially compliant) |
Number of General Public Incidents |
Rate per 10, 100, 1000 km of line |
Average Number of Times Power to Customer is Interrupted |
Average Number of Hours Power to Customer is Interrupted |
Distribution System Plan Implementation on Progress |
Efficiency Assessment (1 = most efficient 5 = least efficient) |
Total Cost ($) per Customer |
Total Cost ($) per Km of Line |
Renewable Generation Connection Impact Assessments Completed on Time |
New Micro-Embedded Generation Facilities Connected on Time (Target: 90%) |
Liquidity: Current Ratio |
Leverage: Total Debt to Equity Ratio |
Profitability: Regulatory Return on Equity - Deemed |
Profitability: Regulatory Return on Equity - Achieved |
| 2023 | 100% | 98.6% | 99.29% | 99.85% | 96.9% | Satisfied | 86% | C | 0 | 0 | 0.26 | 0.21 | In-progress | 2 | 762 | 43880 | 1.66 | 0.63 | 8.98% | 3.52% | ||
| 2022 | 95.34% | 99.33% | 98.68% | 99.7% | 94.7% | Satisfied | 86% | C | 0 | 0 | 0.99 | 0.95 | In-progress | 2 | 703 | 39997 | 100 | 1.12 | 0.40 | 8.98% | -0.32% | |
| 2021 | 99.51% | 98.21% | 97.6% | 97.7% | Satisfied | 83.7% | C | 0 | 0 | 0.37 | 0.53 | In-progress | 3 | 686 | 39137 | 100 | 1.49 | 0.41 | 8.98% | 1.43% | ||
| 2020 | 100% | 99.36% | 99.8% | 97.2% | satisfied | 83.7% | C | 0 | 0 | 1.02 | 1.69 | in-progress | 3 | 695 | 40648 | 100% | 2.16 | 0.42 | 8.98% | 2.42% | ||
| 2019 | 99.56% | 98.44% | 84.59% | 100% | 97.7% | Satisfied | 83.7% | C | 0 | 0 | 0.56 | 0.96 | In-Progress | 3 | 748 | 40406 | 33.33% | 100 | 2.82 | 0.31 | 8.98% | 4.74% |