| Customer Focus |
Operational Effectiveness |
Public Policy Responsiveness |
Financial Performance |
|||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Performance Year |
New Residential/Small Business Services Connected on Time (Target: 90%) |
Scheduled Appointments Met on Time (Target: 90%) |
Telephone Calls Answered on Time (Target: 65%) |
Billing Accuracy (Target: 98%) |
First Contact Resolution |
Customer Satisfaction Survey Results |
Level of Public Awareness |
Level of Compliance with Ontario Regulation 22/04 (Target: substantially compliant) |
Number of General Public Incidents |
Rate per 10, 100, 1000 km of line |
Average Number of Times Power to Customer is Interrupted |
Average Number of Hours Power to Customer is Interrupted |
Distribution System Plan Implementation on Progress |
Efficiency Assessment (1 = most efficient 5 = least efficient) |
Total Cost ($) per Customer |
Total Cost ($) per Km of Line |
Renewable Generation Connection Impact Assessments Completed on Time |
New Micro-Embedded Generation Facilities Connected on Time (Target: 90%) |
Liquidity: Current Ratio |
Leverage: Total Debt to Equity Ratio |
Profitability: Regulatory Return on Equity - Deemed |
Profitability: Regulatory Return on Equity - Achieved |
| 2023 | 99.91% | 99.94% | 77.84% | 99.2% | 92% | 94% | 64% | C | 43 | 1.475 | 1.24 | 0.79 | 81% | 5 | 1525 | 41267 | 98.44 | 1.07 | 1.19 | 8.52% | 6.80% | |
| 2022 | 99.89% | 99.92% | 79.08% | 99.11% | 92% | 94% | 68% | C | 29 | 0.997 | 1.39 | 0.82 | 59% | 5 | 1312 | 35577 | 91.25 | 0.68 | 1.17 | 8.52% | 7.44% | |
| 2021 | 99.86% | 99.92% | 76.87% | 99% | 91% | 95% | 68% | C | 22 | 0.758 | 1.46 | 0.97 | 36% | 5 | 1189 | 32110 | 100% | 92.31 | 0.95 | 1.13 | 8.52% | 7.08% |
| 2020 | 99.73% | 99.85% | 69.89% | 99.2% | 92% | 95% | 70% | C | 24 | 0.831 | 1.42 | 0.90 | 17% | 5 | 1159 | 31120 | 100% | 100 | 0.71 | 1.19 | 8.52% | 5.90% |
| 2019 | 99.74% | 99.04% | 74.77% | 99% | 90% | 92% | 70% | C | 7 | 0.244 | 1.09 | 0.73 | 105% | 5 | 1164 | 31349 | 100% | 100 | 0.93 | 1.15 | 9.30% | 8.44% |