<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<RS xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
	<R>
		<Company_Name>Alectra Utilities Corporation</Company_Name>
		<Year>2015</Year>
		<Low_Voltage_Connections_Percentage>99.47</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>80.73</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>95.97</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.34</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>97.17</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>1.76</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>96.44</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>99.87</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>94.7</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>20294</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>20403</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>42</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>42</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>945570</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>763320</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>66672</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>63984</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>76585</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>76078</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>953</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>926</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>945570</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>16598</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>179231</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>172859</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>4469</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>4469</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>8459</Reconnections_Total>
		<Reconnections_Completed_Within_Time>8448</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>733</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>774</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Alectra Utilities Corporation</Company_Name>
		<Year>2016</Year>
		<Low_Voltage_Connections_Percentage>99.59</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>80.61</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.47</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.62</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>95.74</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>1.51</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>97.93</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>99.88</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>97.11</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>19178</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>19257</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>14</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>14</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>983119</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>792540</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>25347</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>25213</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>108419</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>108002</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>940</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>900</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>983119</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>14885</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>182292</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>178521</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>1923</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>1923</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>8817</Reconnections_Total>
		<Reconnections_Completed_Within_Time>8806</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>873</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>899</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Alectra Utilities Corporation</Company_Name>
		<Year>2017</Year>
		<Low_Voltage_Connections_Percentage>97.02</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>79.52</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.31</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.04</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>94.47</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>1.67</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>95.93</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>99.41</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>98.4</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>16996</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>17518</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>11</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>11</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>808741</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>643087</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>26307</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>26126</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>82398</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>81606</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>922</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>871</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>808741</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>13482</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>193930</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>186039</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>96</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>96</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>4902</Reconnections_Total>
		<Reconnections_Completed_Within_Time>4873</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>922</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>937</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Alectra Utilities Corporation</Company_Name>
		<Year>2018</Year>
		<Low_Voltage_Connections_Percentage>94.57</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>77.67</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.31</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>97.12</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>94.82</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>1.84</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>90.25</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>99.84</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>98.88</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>96.87</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>12435</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>13149</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>11</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>11</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>764999</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>594203</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>22187</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>22035</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>125347</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>121735</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>1081</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>1025</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>764999</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>14061</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>189221</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>170771</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>14438</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>14415</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>5355</Reconnections_Total>
		<Reconnections_Completed_Within_Time>5295</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>742</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>766</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Alectra Utilities Corporation</Company_Name>
		<Year>2019</Year>
		<Low_Voltage_Connections_Percentage>92.59</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>75.78</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>98.75</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>86.47</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>96.64</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>2.08</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>88.19</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>99.84</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>99.61</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>78.26</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>7448</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>8044</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>4</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>4</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>769870</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>583422</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>10523</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>10391</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>120888</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>104527</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>894</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>864</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>769870</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>16047</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>186943</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>164856</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>20749</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>20716</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>4934</Reconnections_Total>
		<Reconnections_Completed_Within_Time>4915</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>18</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>23</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Alectra Utilities Corporation</Company_Name>
		<Year>2020</Year>
		<Low_Voltage_Connections_Percentage>90.34</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>66.93</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>98.44</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>92.26</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>90.96</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>4.29</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>97.82</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>99.52</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>98.39</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>6329</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>7006</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>1</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>1</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>612466</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>409953</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>10701</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>10534</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>146999</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>135616</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>896</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>815</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>612466</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>26252</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>176198</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>172361</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>3401</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>3401</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>631</Reconnections_Total>
		<Reconnections_Completed_Within_Time>628</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>61</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>62</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Alectra Utilities Corporation</Company_Name>
		<Year>2021</Year>
		<Low_Voltage_Connections_Percentage>90.4</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>70.7</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.3</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>87.41</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>87.51</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>2.22</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>91.78</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>8760</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>9690</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>556110</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>393162</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>10185</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>10114</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>223212</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>195110</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>873</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>764</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>556110</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>12362</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>192333</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>176531</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>15346</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>15346</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>0</Reconnections_Total>
		<Reconnections_Completed_Within_Time>0</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>58</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>58</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Algoma Power Inc.</Company_Name>
		<Year>2015</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>81.94</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>6.18</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>94.95</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>103</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>103</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>12854</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>10532</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>407</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>407</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>204</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>204</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>0</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>0</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>21</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>21</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>12854</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>795</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>1366</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>1297</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>156</Reconnections_Total>
		<Reconnections_Completed_Within_Time>156</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>8</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>8</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Algoma Power Inc.</Company_Name>
		<Year>2016</Year>
		<Low_Voltage_Connections_Percentage>99.38</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>86.56</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>3.77</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>98.17</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>161</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>162</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>15125</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>13092</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>364</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>364</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>276</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>276</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>0</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>0</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>13</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>13</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>15125</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>570</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>1313</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>1289</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>139</Reconnections_Total>
		<Reconnections_Completed_Within_Time>139</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>2</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>2</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Algoma Power Inc.</Company_Name>
		<Year>2017</Year>
		<Low_Voltage_Connections_Percentage>99.24</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>80.06</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>83.29</Written_Response_to_Enquiries_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>7.39</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>97.11</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>131</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>132</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>18253</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>14613</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>342</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>342</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>389</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>324</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>0</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>0</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>17</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>17</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>18253</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>1349</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>1452</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>1410</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>59</Reconnections_Total>
		<Reconnections_Completed_Within_Time>59</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>1</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>1</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Algoma Power Inc.</Company_Name>
		<Year>2018</Year>
		<Low_Voltage_Connections_Percentage>98.63</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>86.06</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>81.17</Written_Response_to_Enquiries_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>8.34</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>99.02</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>144</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>146</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>14250</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>12263</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>220</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>220</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>664</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>539</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>0</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>0</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>23</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>22</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>14250</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>1188</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>1120</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>1109</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>52</Reconnections_Total>
		<Reconnections_Completed_Within_Time>52</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>1</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>1</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>95.65</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Algoma Power Inc.</Company_Name>
		<Year>2019</Year>
		<Low_Voltage_Connections_Percentage>97.1</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>81.61</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>6.73</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>99.76</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>134</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>138</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>15164</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>12376</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>112</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>112</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>308</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>308</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>0</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>0</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>15</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>14</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>15164</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>1020</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>1236</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>1233</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>73</Reconnections_Total>
		<Reconnections_Completed_Within_Time>73</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>93.33</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Algoma Power Inc.</Company_Name>
		<Year>2020</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>84.84</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>2.03</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>99.86</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>205</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>205</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>11026</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>9355</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>170</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>170</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>1121</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>1121</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>0</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>0</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>18</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>17</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>11026</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>224</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>1466</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>1464</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>27</Reconnections_Total>
		<Reconnections_Completed_Within_Time>27</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>94.44</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Algoma Power Inc.</Company_Name>
		<Year>2021</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>88.36</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.88</Written_Response_to_Enquiries_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>1.25</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>99.88</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>264</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>264</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>11705</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>10343</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>220</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>220</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>1736</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>1734</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>0</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>0</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>21</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>19</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>11705</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>146</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>1723</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>1721</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>53</Reconnections_Total>
		<Reconnections_Completed_Within_Time>53</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>90.48</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Atikokan Hydro Inc.</Company_Name>
		<Year>2015</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>100</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>12</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>12</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>1</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>1</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>1682</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>1682</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>12</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>12</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>34</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>34</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>13</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>13</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>1682</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>12</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>12</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>3</Reconnections_Total>
		<Reconnections_Completed_Within_Time>3</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Atikokan Hydro Inc.</Company_Name>
		<Year>2016</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>100</Telephone_Accessibility_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>1</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>1</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>1715</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>1715</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>0</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>0</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>21</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>21</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>3</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>3</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>1715</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>220</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>220</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>4</Reconnections_Total>
		<Reconnections_Completed_Within_Time>4</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Atikokan Hydro Inc.</Company_Name>
		<Year>2017</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>100</Telephone_Accessibility_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>4</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>4</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>1500</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>1500</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>0</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>0</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>15</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>15</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>0</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>0</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>1500</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>263</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>263</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>1</Reconnections_Total>
		<Reconnections_Completed_Within_Time>1</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Atikokan Hydro Inc.</Company_Name>
		<Year>2018</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>100</Telephone_Accessibility_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>3</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>3</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>996</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>996</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>0</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>0</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>22</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>22</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>0</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>0</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>0</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>161</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>161</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>0</Reconnections_Total>
		<Reconnections_Completed_Within_Time>0</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Atikokan Hydro Inc.</Company_Name>
		<Year>2019</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>100</Telephone_Accessibility_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>2</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>2</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>1275</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>1275</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>0</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>0</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>19</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>19</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>0</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>0</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>1</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>1</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>1275</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>186</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>186</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>1</Reconnections_Total>
		<Reconnections_Completed_Within_Time>1</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Atikokan Hydro Inc.</Company_Name>
		<Year>2020</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>100</Telephone_Accessibility_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>4</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>4</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>1854</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>1854</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>0</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>0</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>39</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>39</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>0</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>0</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>1</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>1</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>1854</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>162</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>162</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>0</Reconnections_Total>
		<Reconnections_Completed_Within_Time>0</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Atikokan Hydro Inc.</Company_Name>
		<Year>2021</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>100</Telephone_Accessibility_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>2</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>2</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>1700</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>1700</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>0</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>0</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>9</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>9</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>2</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>2</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>1700</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>244</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>244</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>0</Reconnections_Total>
		<Reconnections_Completed_Within_Time>0</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Bluewater Power Distribution Corporation</Company_Name>
		<Year>2015</Year>
		<Low_Voltage_Connections_Percentage>97.95</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>75.58</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>4.08</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>99.55</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>53.85</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>478</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>488</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>45028</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>34031</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>857</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>857</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>5200</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>5200</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>28</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>28</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>45028</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>1837</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>8579</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>8540</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>39</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>21</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>118</Reconnections_Total>
		<Reconnections_Completed_Within_Time>118</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>12</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>12</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Bluewater Power Distribution Corporation</Company_Name>
		<Year>2016</Year>
		<Low_Voltage_Connections_Percentage>98.34</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>69.12</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.58</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>4.83</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>99.6</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>96.43</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>474</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>482</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>48319</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>33399</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>477</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>475</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>6225</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>6225</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>25</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>25</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>1</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>1</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>48319</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>2332</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>7235</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>7206</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>2</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>2</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>159</Reconnections_Total>
		<Reconnections_Completed_Within_Time>159</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>27</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>28</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Bluewater Power Distribution Corporation</Company_Name>
		<Year>2017</Year>
		<Low_Voltage_Connections_Percentage>99.27</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>78.01</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.82</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.99</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>3.62</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>99.97</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>99.39</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>406</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>409</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>42933</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>33491</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>568</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>567</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>7071</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>7070</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>26</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>26</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>3</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>3</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>42933</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>1554</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>8804</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>8801</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>4</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>4</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>163</Reconnections_Total>
		<Reconnections_Completed_Within_Time>162</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>22</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>22</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Bluewater Power Distribution Corporation</Company_Name>
		<Year>2018</Year>
		<Low_Voltage_Connections_Percentage>96.89</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>82.31</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.72</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.82</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>2.97</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>99.89</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>218</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>225</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>35274</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>29035</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>721</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>719</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>6854</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>6842</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>14</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>14</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>35274</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>1049</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>8476</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>8467</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>9</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>9</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>136</Reconnections_Total>
		<Reconnections_Completed_Within_Time>136</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>5</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>5</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Bluewater Power Distribution Corporation</Company_Name>
		<Year>2019</Year>
		<Low_Voltage_Connections_Percentage>99.77</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>87.4</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.59</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>2.85</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>99.2</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>443</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>444</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>32730</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>28607</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>278</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>278</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>8197</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>8163</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>11</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>11</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>32730</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>934</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>8100</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>8035</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>65</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>65</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>155</Reconnections_Total>
		<Reconnections_Completed_Within_Time>155</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Bluewater Power Distribution Corporation</Company_Name>
		<Year>2020</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>82.67</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.84</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>2.65</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>98.83</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>158</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>158</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>29462</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>24356</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>402</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>402</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>11121</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>11103</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>6</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>6</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>2</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>2</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>29462</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>782</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>8972</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>8867</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>105</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>105</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>120</Reconnections_Total>
		<Reconnections_Completed_Within_Time>120</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Bluewater Power Distribution Corporation</Company_Name>
		<Year>2021</Year>
		<Low_Voltage_Connections_Percentage>93.92</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>86.26</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.41</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.91</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>3.64</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>95.45</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>170</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>181</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>27143</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>23413</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>508</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>505</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>11573</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>11563</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>18</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>18</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>3</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>3</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>27143</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>988</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>9059</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>8647</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>3</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>3</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>126</Reconnections_Total>
		<Reconnections_Completed_Within_Time>126</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>1</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>1</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Brantford Power Inc.</Company_Name>
		<Year>2015</Year>
		<Low_Voltage_Connections_Percentage>99.45</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>75.33</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.69</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.46</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>4.69</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>99.92</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>364</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>366</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>1</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>1</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>35904</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>27047</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>954</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>951</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>2402</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>2389</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>27</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>27</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>35904</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>1684</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>14696</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>14684</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>3</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>3</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>489</Reconnections_Total>
		<Reconnections_Completed_Within_Time>489</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>7</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>7</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Brantford Power Inc.</Company_Name>
		<Year>2016</Year>
		<Low_Voltage_Connections_Percentage>99.65</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>67.09</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.82</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.28</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>5.11</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>99.98</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>286</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>287</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>1</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>1</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>37736</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>25316</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>1088</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>1086</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>4005</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>3976</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>35</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>35</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>37736</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>1929</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>14965</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>14962</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>2</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>2</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>292</Reconnections_Total>
		<Reconnections_Completed_Within_Time>292</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>11</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>11</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Brantford Power Inc.</Company_Name>
		<Year>2017</Year>
		<Low_Voltage_Connections_Percentage>99.59</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>73.18</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.79</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>3.82</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>99.99</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>243</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>244</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>37819</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>27676</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>765</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>765</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>5142</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>5131</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>29</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>29</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>37819</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>1444</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>14394</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>14392</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>232</Reconnections_Total>
		<Reconnections_Completed_Within_Time>232</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>25</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>25</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Brantford Power Inc.</Company_Name>
		<Year>2018</Year>
		<Low_Voltage_Connections_Percentage>99.52</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>85.24</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.58</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>98.08</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>1.83</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>206</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>207</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>35459</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>30227</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>672</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>672</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>4723</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>4703</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>52</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>51</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>35459</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>650</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>14169</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>14169</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>107</Reconnections_Total>
		<Reconnections_Completed_Within_Time>107</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>5</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>5</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Brantford Power Inc.</Company_Name>
		<Year>2019</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>71.54</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.82</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>4.09</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>99.91</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>406</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>406</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>37814</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>27053</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>569</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>568</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>4432</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>4432</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>51</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>51</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>37814</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>1545</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>6951</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>6945</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>1</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>1</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>27</Reconnections_Total>
		<Reconnections_Completed_Within_Time>27</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Brantford Power Inc.</Company_Name>
		<Year>2020</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>81.1</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.88</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.82</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>2.08</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>515</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>515</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>34404</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>27903</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>804</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>803</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>5577</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>5567</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>23</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>23</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>34404</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>716</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>4608</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>4608</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>1</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>1</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>85</Reconnections_Total>
		<Reconnections_Completed_Within_Time>85</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Brantford Power Inc.</Company_Name>
		<Year>2021</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>84.93</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.51</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>1.71</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>405</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>405</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>33467</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>28423</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>1060</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>1060</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>4710</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>4687</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>41</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>41</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>33467</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>571</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>4513</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>4513</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>144</Reconnections_Total>
		<Reconnections_Completed_Within_Time>144</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>3</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>3</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Burlington Hydro Inc.</Company_Name>
		<Year>2015</Year>
		<Low_Voltage_Connections_Percentage>98.34</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>75.61</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.61</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>97.87</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>94.23</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>5.81</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>356</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>362</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>53318</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>40315</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>514</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>512</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>10207</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>9990</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>1300</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>1225</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>1300</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>1225</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>53318</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>3098</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>514</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>514</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>2</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>2</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>417</Reconnections_Total>
		<Reconnections_Completed_Within_Time>417</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>25</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>25</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>94.23</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Burlington Hydro Inc.</Company_Name>
		<Year>2016</Year>
		<Low_Voltage_Connections_Percentage>96.71</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>74.68</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>95.93</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>6.38</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>235</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>243</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>51304</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>38312</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>81</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>81</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>9434</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>9434</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>836</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>802</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>836</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>802</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>51304</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>3274</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>672</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>672</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>219</Reconnections_Total>
		<Reconnections_Completed_Within_Time>219</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>12</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>12</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>95.93</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Burlington Hydro Inc.</Company_Name>
		<Year>2017</Year>
		<Low_Voltage_Connections_Percentage>97.72</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>80.13</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>95.97</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>5</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>97.87</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>257</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>263</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>46951</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>37620</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>142</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>142</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>9740</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>9740</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>1165</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>1118</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>1165</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>1118</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>46951</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>2346</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>734</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>734</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>316</Reconnections_Total>
		<Reconnections_Completed_Within_Time>316</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>46</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>47</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>95.97</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Burlington Hydro Inc.</Company_Name>
		<Year>2018</Year>
		<Low_Voltage_Connections_Percentage>98.31</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>83.28</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.81</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.01</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>92.31</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>5.87</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>90.55</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>99.74</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>97.37</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>872</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>887</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>42533</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>35423</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>1611</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>1608</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>11622</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>11507</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>78</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>72</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>42533</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>2498</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>15073</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>13648</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>1145</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>1142</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>446</Reconnections_Total>
		<Reconnections_Completed_Within_Time>446</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>37</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>38</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Burlington Hydro Inc.</Company_Name>
		<Year>2019</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>81.43</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>98.83</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>93.33</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>5.31</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>45.87</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>400</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>400</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>3</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>3</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>43324</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>35279</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>1121</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>1121</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>10643</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>10519</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>45</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>42</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>43324</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>2300</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>13856</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>6356</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>7458</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>7458</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>198</Reconnections_Total>
		<Reconnections_Completed_Within_Time>198</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>4</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>4</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Burlington Hydro Inc.</Company_Name>
		<Year>2020</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>62.15</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.79</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>96.67</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>8.16</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>99.31</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>605</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>605</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>53223</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>33079</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>904</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>904</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>16420</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>16385</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>60</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>58</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>53223</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>4341</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>13548</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>13454</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>88</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>88</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>95</Reconnections_Total>
		<Reconnections_Completed_Within_Time>95</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>4</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>4</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Burlington Hydro Inc.</Company_Name>
		<Year>2021</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>48.88</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.46</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>96.72</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>9.06</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>95.31</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>639</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>639</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>47392</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>23165</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>1041</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>1041</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>14374</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>14297</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>61</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>59</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>47392</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>4296</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>13529</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>12895</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>634</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>634</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>120</Reconnections_Total>
		<Reconnections_Completed_Within_Time>120</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>5</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>5</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Canadian Niagara Power Inc.</Company_Name>
		<Year>2015</Year>
		<Low_Voltage_Connections_Percentage>94.44</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>76.07</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>4.58</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>97</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>136</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>144</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>39803</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>30279</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>35</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>35</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>355</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>355</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>7</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>7</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>15</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>15</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>39803</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>1823</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>7022</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>6811</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>473</Reconnections_Total>
		<Reconnections_Completed_Within_Time>473</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>20</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>20</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Canadian Niagara Power Inc.</Company_Name>
		<Year>2016</Year>
		<Low_Voltage_Connections_Percentage>91.14</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>75.69</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>5.32</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>99.97</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>247</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>271</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>44492</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>33678</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>37</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>37</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>541</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>541</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>25</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>25</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>2</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>2</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>44492</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>2369</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>7413</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>7411</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>277</Reconnections_Total>
		<Reconnections_Completed_Within_Time>277</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>18</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>18</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Canadian Niagara Power Inc.</Company_Name>
		<Year>2017</Year>
		<Low_Voltage_Connections_Percentage>90.81</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>77.33</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>96.59</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>6.61</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>90.68</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>326</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>359</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>46729</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>36135</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>57</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>57</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>558</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>539</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>20</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>20</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>3</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>3</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>46729</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>3087</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>7188</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>6518</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>186</Reconnections_Total>
		<Reconnections_Completed_Within_Time>186</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>10</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>10</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Canadian Niagara Power Inc.</Company_Name>
		<Year>2018</Year>
		<Low_Voltage_Connections_Percentage>90.4</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>80.98</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>83.45</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>5.03</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>88.05</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>292</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>323</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>35837</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>29020</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>63</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>63</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>864</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>721</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>33</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>33</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>13</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>13</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>35837</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>1804</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>7986</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>7032</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>190</Reconnections_Total>
		<Reconnections_Completed_Within_Time>190</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>35</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>35</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Canadian Niagara Power Inc.</Company_Name>
		<Year>2019</Year>
		<Low_Voltage_Connections_Percentage>93.27</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>79.73</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>82.93</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>6.64</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>83.77</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>277</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>297</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>33897</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>27026</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>56</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>56</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>1271</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>1054</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>23</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>23</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>11</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>10</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>33897</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>2251</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>8246</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>6908</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>236</Reconnections_Total>
		<Reconnections_Completed_Within_Time>236</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>90.91</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Canadian Niagara Power Inc.</Company_Name>
		<Year>2020</Year>
		<Low_Voltage_Connections_Percentage>94.91</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>79.79</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>81.58</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>97.62</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>1.61</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>99.68</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>317</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>334</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>26900</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>21464</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>38</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>38</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>1037</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>846</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>42</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>41</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>7</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>7</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>26900</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>433</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>8668</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>8640</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>120</Reconnections_Total>
		<Reconnections_Completed_Within_Time>120</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Canadian Niagara Power Inc.</Company_Name>
		<Year>2021</Year>
		<Low_Voltage_Connections_Percentage>91.76</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>81.11</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>96.44</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>1.35</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>87.82</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>345</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>376</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>28363</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>23006</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>108</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>108</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>2503</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>2414</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>41</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>41</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>1</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>1</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>28363</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>384</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>8831</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>7755</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>91</Reconnections_Total>
		<Reconnections_Completed_Within_Time>91</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Centre Wellington Hydro Ltd.</Company_Name>
		<Year>2015</Year>
		<Low_Voltage_Connections_Percentage>97.87</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>99.58</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>97.64</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Appointments_Scheduling_Percentage>98.89</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>46</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>47</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>8531</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>8495</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>212</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>207</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>529</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>529</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>5</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>5</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>0</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>3064</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>3030</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>5</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>5</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>35</Reconnections_Total>
		<Reconnections_Completed_Within_Time>35</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>2</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>2</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Centre Wellington Hydro Ltd.</Company_Name>
		<Year>2016</Year>
		<Low_Voltage_Connections_Percentage>99.34</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>99.32</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>98.94</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>99.28</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>97.5</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>150</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>151</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>6938</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>6891</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>283</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>280</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>637</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>637</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>6</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>6</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>2495</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>3356</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>3332</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>3</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>3</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>40</Reconnections_Total>
		<Reconnections_Completed_Within_Time>39</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>4</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>4</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Centre Wellington Hydro Ltd.</Company_Name>
		<Year>2017</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>98.81</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.02</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>98.31</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>219</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>219</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>5537</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>5471</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>149</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>149</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>394</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>394</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>2</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>2</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>5537</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>1</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>3256</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>3201</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>4</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>4</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>26</Reconnections_Total>
		<Reconnections_Completed_Within_Time>26</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>1</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>1</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Centre Wellington Hydro Ltd.</Company_Name>
		<Year>2018</Year>
		<Low_Voltage_Connections_Percentage>99.53</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>97.88</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.51</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>80.88</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>213</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>214</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>5622</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>5503</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>203</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>202</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>486</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>486</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>1</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>1</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>5622</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>2286</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>1849</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>1</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>1</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>18</Reconnections_Total>
		<Reconnections_Completed_Within_Time>18</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>1</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>1</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Centre Wellington Hydro Ltd.</Company_Name>
		<Year>2019</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>98.16</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.09</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>81.34</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>209</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>209</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>1</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>1</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>5771</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>5665</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>329</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>329</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>343</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>343</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>1</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>1</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>5771</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>5</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>1844</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>1500</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>8</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>8</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>29</Reconnections_Total>
		<Reconnections_Completed_Within_Time>29</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Centre Wellington Hydro Ltd.</Company_Name>
		<Year>2020</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>69.9</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.69</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.08</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>99.79</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>218</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>218</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>4943</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>3455</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>320</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>319</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>442</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>442</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>2</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>2</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>4943</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>4</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>1892</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>1888</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>11</Reconnections_Total>
		<Reconnections_Completed_Within_Time>11</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Centre Wellington Hydro Ltd.</Company_Name>
		<Year>2021</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>90.92</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>1.07</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>99.94</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>198</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>198</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>5254</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>4777</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>322</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>322</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>613</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>613</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>0</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>0</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>5254</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>56</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>1762</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>1761</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>20</Reconnections_Total>
		<Reconnections_Completed_Within_Time>20</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Chapleau Public Utilities Corporation</Company_Name>
		<Year>2015</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>100</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>17</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>17</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>938</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>938</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>17</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>17</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>5</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>5</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>3</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>3</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>0</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>57</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>57</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>1</Reconnections_Total>
		<Reconnections_Completed_Within_Time>1</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Chapleau Public Utilities Corporation</Company_Name>
		<Year>2016</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>100</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>11</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>11</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>765</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>765</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>11</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>11</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>8</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>8</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>0</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>0</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>0</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>48</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>48</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>3</Reconnections_Total>
		<Reconnections_Completed_Within_Time>3</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Chapleau Public Utilities Corporation</Company_Name>
		<Year>2017</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>99.68</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>10</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>10</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>622</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>620</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>10</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>10</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>36</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>36</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>0</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>0</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>622</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>47</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>47</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>11</Reconnections_Total>
		<Reconnections_Completed_Within_Time>11</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Chapleau Public Utilities Corporation</Company_Name>
		<Year>2018</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>96.52</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>8</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>8</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>345</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>333</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>8</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>8</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>39</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>39</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>0</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>0</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>345</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>51</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>51</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>4</Reconnections_Total>
		<Reconnections_Completed_Within_Time>4</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Chapleau Public Utilities Corporation</Company_Name>
		<Year>2019</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>97.9</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>11</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>11</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>333</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>326</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>11</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>11</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>35</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>35</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>1</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>1</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>333</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>17</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>17</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>9</Reconnections_Total>
		<Reconnections_Completed_Within_Time>9</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Chapleau Public Utilities Corporation</Company_Name>
		<Year>2020</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>97.57</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>6</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>6</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>494</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>482</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>6</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>6</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>41</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>41</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>1</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>1</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>494</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>78</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>78</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>0</Reconnections_Total>
		<Reconnections_Completed_Within_Time>0</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Chapleau Public Utilities Corporation</Company_Name>
		<Year>2021</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>99.16</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>11</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>11</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>358</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>355</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>11</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>11</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>34</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>34</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>0</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>0</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>358</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>47</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>47</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>2</Reconnections_Total>
		<Reconnections_Completed_Within_Time>2</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Cooperative Hydro Embrun Inc.</Company_Name>
		<Year>2015</Year>
		<Low_Voltage_Connections_Percentage>90.48</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>92.77</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>91.38</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>88.89</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>7.23</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>76</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>84</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>1688</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>1566</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>5</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>5</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>174</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>159</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>9</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>8</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>1688</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>122</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>5</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>5</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>2</Reconnections_Total>
		<Reconnections_Completed_Within_Time>2</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>1</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>1</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Cooperative Hydro Embrun Inc.</Company_Name>
		<Year>2016</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>95.24</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>4.76</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>92</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>92</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>1429</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>1361</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>11</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>11</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>249</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>249</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>2</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>2</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>2</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>2</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>1429</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>68</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>11</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>11</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>2</Reconnections_Total>
		<Reconnections_Completed_Within_Time>2</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>1</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>1</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Cooperative Hydro Embrun Inc.</Company_Name>
		<Year>2017</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>93.42</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>6.58</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>112</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>112</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>1550</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>1448</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>4</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>4</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>368</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>368</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>5</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>5</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>1550</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>102</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>4</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>4</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>3</Reconnections_Total>
		<Reconnections_Completed_Within_Time>3</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>1</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>1</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Cooperative Hydro Embrun Inc.</Company_Name>
		<Year>2018</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>94.26</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>5.74</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>112</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>112</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>1569</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>1479</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>4</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>4</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>364</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>364</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>7</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>7</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>1569</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>90</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>4</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>4</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>5</Reconnections_Total>
		<Reconnections_Completed_Within_Time>5</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Cooperative Hydro Embrun Inc.</Company_Name>
		<Year>2019</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>96.38</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>3.62</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>27</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>27</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>1547</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>1491</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>4</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>4</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>419</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>419</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>7</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>7</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>1547</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>56</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>4</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>4</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>3</Reconnections_Total>
		<Reconnections_Completed_Within_Time>3</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Cooperative Hydro Embrun Inc.</Company_Name>
		<Year>2020</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>95.46</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>83.33</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>4.54</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>49</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>49</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>1410</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>1346</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>8</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>8</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>463</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>463</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>6</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>5</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>1410</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>64</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>7</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>7</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>0</Reconnections_Total>
		<Reconnections_Completed_Within_Time>0</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Cooperative Hydro Embrun Inc.</Company_Name>
		<Year>2021</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>94.22</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>75</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>5.78</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>63</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>63</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>1558</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>1468</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>3</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>3</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>770</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>770</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>4</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>3</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>1558</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>90</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>3</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>3</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>1</Reconnections_Total>
		<Reconnections_Completed_Within_Time>1</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>E.L.K. Energy Inc.</Company_Name>
		<Year>2015</Year>
		<Low_Voltage_Connections_Percentage>94.95</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>97.53</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>93.32</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>96.88</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.08</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>94</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>99</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>13286</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>12958</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>90</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>90</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>1093</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>1020</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>32</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>31</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>13286</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>10</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>92</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>92</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>1</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>1</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>250</Reconnections_Total>
		<Reconnections_Completed_Within_Time>250</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>9</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>9</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>E.L.K. Energy Inc.</Company_Name>
		<Year>2016</Year>
		<Low_Voltage_Connections_Percentage>93.94</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>97.19</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>98.94</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>97.93</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.12</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>96.26</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>93</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>99</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>12629</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>12274</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>94</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>93</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>1062</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>1040</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>26</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>26</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>12629</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>15</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>107</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>103</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>1</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>1</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>156</Reconnections_Total>
		<Reconnections_Completed_Within_Time>156</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>4</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>4</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>E.L.K. Energy Inc.</Company_Name>
		<Year>2017</Year>
		<Low_Voltage_Connections_Percentage>94.44</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>96.6</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>98.63</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>98.9</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>88.89</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.09</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>98.68</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>136</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>144</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>1</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>1</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>10576</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>10216</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>73</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>72</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>1091</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>1079</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>9</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>8</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>1</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>1</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>10576</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>9</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>76</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>75</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>1</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>1</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>103</Reconnections_Total>
		<Reconnections_Completed_Within_Time>103</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>9</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>9</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>E.L.K. Energy Inc.</Company_Name>
		<Year>2018</Year>
		<Low_Voltage_Connections_Percentage>99.04</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>96.25</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.23</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.16</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>98.72</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>93.94</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>207</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>209</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>1</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>1</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>6938</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>6678</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>78</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>78</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>907</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>900</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>14</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>14</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>1</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>1</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>6938</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>11</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>78</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>77</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>1</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>1</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>99</Reconnections_Total>
		<Reconnections_Completed_Within_Time>93</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>2</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>2</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>E.L.K. Energy Inc.</Company_Name>
		<Year>2019</Year>
		<Low_Voltage_Connections_Percentage>99.34</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>97.69</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>98</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.34</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>98.95</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>150</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>151</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>9145</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>8934</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>95</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>95</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>1249</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>1224</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>17</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>17</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>1</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>1</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>9145</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>31</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>95</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>94</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>93</Reconnections_Total>
		<Reconnections_Completed_Within_Time>93</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>E.L.K. Energy Inc.</Company_Name>
		<Year>2020</Year>
		<Low_Voltage_Connections_Percentage>99.5</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>95.08</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.07</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>98.66</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.29</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>99.07</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>200</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>201</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>9974</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>9483</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>108</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>107</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>1346</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>1328</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>13</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>13</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>9974</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>29</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>108</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>107</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>12</Reconnections_Total>
		<Reconnections_Completed_Within_Time>12</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>E.L.K. Energy Inc.</Company_Name>
		<Year>2021</Year>
		<Low_Voltage_Connections_Percentage>99.59</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>91.2</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>96.88</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>4.39</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>240</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>241</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>12675</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>11559</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>174</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>174</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>1443</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>1398</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>27</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>27</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>12675</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>557</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>174</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>174</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>1</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>1</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>27</Reconnections_Total>
		<Reconnections_Completed_Within_Time>27</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>ENWIN Utilities Ltd.</Company_Name>
		<Year>2015</Year>
		<Low_Voltage_Connections_Percentage>99.15</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>75.53</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.99</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>2.77</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>582</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>587</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>120888</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>91301</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>10933</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>10932</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>11576</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>11576</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>284</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>284</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>120888</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>3350</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>21156</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>21155</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>1</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>1</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>1166</Reconnections_Total>
		<Reconnections_Completed_Within_Time>1166</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>124</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>124</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>ENWIN Utilities Ltd.</Company_Name>
		<Year>2016</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>70.68</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.99</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>3.82</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>821</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>821</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>127896</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>90394</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>3919</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>3919</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>12958</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>12957</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>301</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>301</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>127896</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>4890</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>23398</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>23398</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>1961</Reconnections_Total>
		<Reconnections_Completed_Within_Time>1961</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>133</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>133</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>ENWIN Utilities Ltd.</Company_Name>
		<Year>2017</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>78.21</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.76</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.99</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>3.88</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>98.53</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>698</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>698</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>112872</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>88276</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>3347</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>3339</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>9796</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>9795</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>287</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>287</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>112872</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>4379</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>26435</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>26047</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>388</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>388</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>710</Reconnections_Total>
		<Reconnections_Completed_Within_Time>710</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>93</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>93</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>ENWIN Utilities Ltd.</Company_Name>
		<Year>2018</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>76.93</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.71</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.98</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>2.86</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>94.84</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>99.93</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>701</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>701</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>103429</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>79570</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>3121</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>3112</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>9452</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>9450</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>279</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>279</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>103429</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>2960</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>26542</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>25173</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>1370</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>1369</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>531</Reconnections_Total>
		<Reconnections_Completed_Within_Time>531</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>105</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>105</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>ENWIN Utilities Ltd.</Company_Name>
		<Year>2019</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>77.19</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.94</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>98.29</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>2.26</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>93.92</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>674</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>674</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>102703</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>79277</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>3103</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>3101</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>10408</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>10408</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>293</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>288</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>102703</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>2322</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>15827</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>14864</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>963</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>963</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>623</Reconnections_Total>
		<Reconnections_Completed_Within_Time>623</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>4</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>4</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>ENWIN Utilities Ltd.</Company_Name>
		<Year>2020</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>64.74</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.98</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>95.47</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>4.71</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>97.73</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>680</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>680</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>99808</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>64616</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>2872</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>2872</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>13845</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>13842</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>287</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>274</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>99808</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>4705</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>15745</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>15388</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>357</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>357</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>381</Reconnections_Total>
		<Reconnections_Completed_Within_Time>381</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>7</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>7</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>ENWIN Utilities Ltd.</Company_Name>
		<Year>2021</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>58.9</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.99</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>96.4</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>5.6</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>88.56</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>536</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>536</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>91804</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>54072</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>3474</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>3474</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>14721</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>14720</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>278</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>268</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>91804</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>5139</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>16553</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>14660</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>1893</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>1893</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>513</Reconnections_Total>
		<Reconnections_Completed_Within_Time>513</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>1</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>1</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>EPCOR Electricity Distribution Ontario Inc.</Company_Name>
		<Year>2015</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>73.66</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.19</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>96.67</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>165</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>165</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>21847</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>16092</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>208</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>208</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>108</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>108</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>0</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>0</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>21847</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>41</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>3974</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>3974</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>180</Reconnections_Total>
		<Reconnections_Completed_Within_Time>174</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>5</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>5</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>EPCOR Electricity Distribution Ontario Inc.</Company_Name>
		<Year>2016</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>68.88</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>95.27</Written_Response_to_Enquiries_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.27</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>98.08</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>136</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>136</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>2</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>2</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>23897</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>16461</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>183</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>183</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>3280</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>3125</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>0</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>0</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>23897</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>65</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>4002</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>4002</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>365</Reconnections_Total>
		<Reconnections_Completed_Within_Time>358</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>8</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>8</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>EPCOR Electricity Distribution Ontario Inc.</Company_Name>
		<Year>2017</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>81.92</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>95.19</Written_Response_to_Enquiries_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>1.36</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>97.34</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>274</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>274</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>15872</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>13002</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>197</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>197</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>3309</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>3150</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>0</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>0</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>15872</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>216</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>3529</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>3529</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>338</Reconnections_Total>
		<Reconnections_Completed_Within_Time>329</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>6</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>6</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>EPCOR Electricity Distribution Ontario Inc.</Company_Name>
		<Year>2018</Year>
		<Low_Voltage_Connections_Percentage>95.92</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>80.94</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>94.94</Written_Response_to_Enquiries_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>1.88</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>98.31</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>99.56</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>306</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>319</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>15290</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>12376</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>186</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>186</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>3180</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>3019</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>0</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>0</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>15290</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>288</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>4079</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>4010</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>226</Reconnections_Total>
		<Reconnections_Completed_Within_Time>225</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>11</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>11</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>EPCOR Electricity Distribution Ontario Inc.</Company_Name>
		<Year>2019</Year>
		<Low_Voltage_Connections_Percentage>93.39</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>76.49</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.4</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>95.55</Written_Response_to_Enquiries_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>1.65</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>96.1</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>97.95</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>452</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>484</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>13675</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>10460</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>166</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>165</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>3886</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>3713</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>0</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>0</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>13675</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>226</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>4440</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>4267</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>1</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>1</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>244</Reconnections_Total>
		<Reconnections_Completed_Within_Time>239</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>EPCOR Electricity Distribution Ontario Inc.</Company_Name>
		<Year>2020</Year>
		<Low_Voltage_Connections_Percentage>91.71</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>75.68</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.51</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>95.8</Written_Response_to_Enquiries_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>1.82</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>98.8</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>97.92</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>354</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>386</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>2</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>2</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>17921</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>13563</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>203</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>202</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>4448</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>4261</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>0</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>0</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>17921</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>327</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>3514</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>3472</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>1</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>1</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>48</Reconnections_Total>
		<Reconnections_Completed_Within_Time>47</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>2</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>2</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>EPCOR Electricity Distribution Ontario Inc.</Company_Name>
		<Year>2021</Year>
		<Low_Voltage_Connections_Percentage>94.46</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>78.45</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>97.92</Written_Response_to_Enquiries_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>1.58</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>99.94</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>98.77</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>290</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>307</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>1</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>1</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>15863</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>12444</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>247</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>247</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>4674</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>4577</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>0</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>0</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>15863</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>250</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>3558</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>3556</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>81</Reconnections_Total>
		<Reconnections_Completed_Within_Time>80</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>2</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>2</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>ERTH Power Corporation</Company_Name>
		<Year>2015</Year>
		<Low_Voltage_Connections_Percentage>98.92</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>98.38</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>1.4</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>95.5</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>275</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>278</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>4</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>4</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>31465</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>30954</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>254</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>254</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>613</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>613</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>33</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>33</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>31465</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>442</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>6378</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>6091</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>6</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>6</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>418</Reconnections_Total>
		<Reconnections_Completed_Within_Time>418</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>5</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>5</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>ERTH Power Corporation</Company_Name>
		<Year>2016</Year>
		<Low_Voltage_Connections_Percentage>99.66</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>98.37</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.09</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>1.59</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>98.38</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>296</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>297</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>2</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>2</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>34018</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>33463</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>441</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>437</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>3023</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>3023</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>13</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>13</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>34018</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>541</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>5568</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>5478</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>4</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>4</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>283</Reconnections_Total>
		<Reconnections_Completed_Within_Time>283</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>6</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>6</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>ERTH Power Corporation</Company_Name>
		<Year>2017</Year>
		<Low_Voltage_Connections_Percentage>99.04</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>96.49</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.03</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>1.61</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>97.26</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>413</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>417</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>29598</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>28558</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>412</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>408</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>3399</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>3399</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>13</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>13</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>29598</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>476</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>6616</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>6435</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>4</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>4</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>144</Reconnections_Total>
		<Reconnections_Completed_Within_Time>144</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>5</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>5</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>ERTH Power Corporation</Company_Name>
		<Year>2018</Year>
		<Low_Voltage_Connections_Percentage>97.33</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>94.56</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>3.56</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>79.4</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>365</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>375</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>1</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>1</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>26771</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>25314</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>378</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>378</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>3399</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>3399</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>28</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>28</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>26771</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>952</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>6122</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>4861</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>8</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>8</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>153</Reconnections_Total>
		<Reconnections_Completed_Within_Time>153</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>4</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>4</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>ERTH Power Corporation</Company_Name>
		<Year>2019</Year>
		<Low_Voltage_Connections_Percentage>97.6</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>96.52</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>88.89</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>3.48</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>73.76</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>285</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>292</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>2</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>2</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>26230</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>25316</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>254</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>254</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>3163</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>3163</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>9</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>8</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>26230</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>914</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>5446</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>4017</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>116</Reconnections_Total>
		<Reconnections_Completed_Within_Time>116</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>ERTH Power Corporation</Company_Name>
		<Year>2020</Year>
		<Low_Voltage_Connections_Percentage>98.59</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>95.92</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>84.62</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>4.62</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>94.4</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>280</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>284</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>19738</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>18933</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>261</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>261</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>5164</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>5164</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>13</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>11</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>19738</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>912</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>5431</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>5127</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>71</Reconnections_Total>
		<Reconnections_Completed_Within_Time>71</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>ERTH Power Corporation</Company_Name>
		<Year>2021</Year>
		<Low_Voltage_Connections_Percentage>95.84</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>95.02</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.06</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>96.55</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>5.29</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>415</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>433</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>20101</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>19100</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>320</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>317</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>5209</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>5209</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>29</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>28</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>20101</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>1064</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>5583</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>5583</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>3</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>3</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>64</Reconnections_Total>
		<Reconnections_Completed_Within_Time>64</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Elexicon Energy Inc.</Company_Name>
		<Year>2015</Year>
		<Low_Voltage_Connections_Percentage>97.3</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>79.2</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.9</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.7</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>96.51</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>2.92</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>93.88</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>0</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>98.57</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>1583</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>1627</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>22</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>22</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>172553</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>136658</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>2062</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>2060</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>17173</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>17121</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>86</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>83</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>9</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>9</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>172553</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>5039</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>32157</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>30188</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>2</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>4374</Reconnections_Total>
		<Reconnections_Completed_Within_Time>4374</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>69</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>70</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Elexicon Energy Inc.</Company_Name>
		<Year>2016</Year>
		<Low_Voltage_Connections_Percentage>97.2</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>77.09</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.85</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.85</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>98.08</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>2.12</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>94.24</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>0</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>99.95</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>88.16</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>1807</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>1859</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>16</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>16</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>178264</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>137418</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>2065</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>2062</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>19010</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>18981</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>52</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>51</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>7</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>7</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>178264</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>3777</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>27012</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>25457</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>3</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>3784</Reconnections_Total>
		<Reconnections_Completed_Within_Time>3782</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>67</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>76</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Elexicon Energy Inc.</Company_Name>
		<Year>2017</Year>
		<Low_Voltage_Connections_Percentage>97.87</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>82.48</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.52</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.96</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>1.62</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>87.61</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>76.92</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>94.64</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>1699</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>1736</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>22</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>22</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>140667</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>116018</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>2701</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>2688</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>22391</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>22381</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>72</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>72</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>7</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>7</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>140667</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>2273</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>30682</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>26880</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>13</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>10</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>1810</Reconnections_Total>
		<Reconnections_Completed_Within_Time>1810</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>53</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>56</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Elexicon Energy Inc.</Company_Name>
		<Year>2018</Year>
		<Low_Voltage_Connections_Percentage>96.42</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>82.5</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.3</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.86</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>91.77</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>2.15</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>96.84</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>99.34</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>99.95</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>2102</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>2180</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>8</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>8</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>122789</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>101299</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>2002</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>1988</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>17212</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>17188</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>158</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>145</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>11</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>11</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>122789</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>2634</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>33402</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>32346</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>301</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>299</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>2079</Reconnections_Total>
		<Reconnections_Completed_Within_Time>2078</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>83</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>83</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Elexicon Energy Inc.</Company_Name>
		<Year>2019</Year>
		<Low_Voltage_Connections_Percentage>96.4</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>76.01</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.74</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.77</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>99.08</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>1.79</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>94.07</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>96.89</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>3187</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>3306</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>3</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>3</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>122338</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>92993</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>2305</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>2299</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>18964</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>18921</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>109</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>108</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>16</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>16</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>122338</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>2189</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>37911</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>35664</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>2152</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>2085</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>1780</Reconnections_Total>
		<Reconnections_Completed_Within_Time>1780</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>5</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>5</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Elexicon Energy Inc.</Company_Name>
		<Year>2020</Year>
		<Low_Voltage_Connections_Percentage>93.74</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>61.89</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>98.8</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>97.33</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>4.85</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>91.07</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>99.88</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>2140</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>2283</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>1</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>1</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>115108</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>71241</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>2241</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>2214</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>21230</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>20664</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>101</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>101</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>7</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>7</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>115108</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>5582</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>27667</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>25196</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>2471</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>2468</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>39</Reconnections_Total>
		<Reconnections_Completed_Within_Time>39</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>4</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>4</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Elexicon Energy Inc.</Company_Name>
		<Year>2021</Year>
		<Low_Voltage_Connections_Percentage>95.97</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>75.99</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.96</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>2.11</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>99.86</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>75</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>2288</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>2384</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>1</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>1</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>112565</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>85538</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>2559</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>2558</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>15330</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>15177</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>96</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>96</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>8</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>8</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>112565</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>2378</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>2812</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>2808</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>4</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>3</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>1</Reconnections_Total>
		<Reconnections_Completed_Within_Time>1</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>8</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>8</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Energy Plus Inc.</Company_Name>
		<Year>2015</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>84.65</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>92.47</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.76</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>3.31</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>471</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>471</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>78265</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>66249</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>11380</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>10523</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>7162</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>7145</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>65</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>65</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>11</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>11</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>78265</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>2593</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>11380</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>11380</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>857</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>857</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>360</Reconnections_Total>
		<Reconnections_Completed_Within_Time>360</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>59</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>59</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Energy Plus Inc.</Company_Name>
		<Year>2016</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>71.54</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.75</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>5.04</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>96.98</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>609</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>609</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>76740</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>54901</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>1038</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>1038</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>7112</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>7094</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>69</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>69</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>24</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>24</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>76740</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>3864</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>13725</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>13311</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>434</Reconnections_Total>
		<Reconnections_Completed_Within_Time>434</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>30</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>30</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Energy Plus Inc.</Company_Name>
		<Year>2017</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>80.12</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>98.9</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.86</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>3.35</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>97.48</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>471</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>471</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>63539</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>50910</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>1275</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>1261</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>13910</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>13891</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>63</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>63</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>18</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>18</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>63539</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>2131</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>14420</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>14056</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>15</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>15</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>617</Reconnections_Total>
		<Reconnections_Completed_Within_Time>617</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>47</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>47</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Energy Plus Inc.</Company_Name>
		<Year>2018</Year>
		<Low_Voltage_Connections_Percentage>99.1</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>88.89</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.94</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.99</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>1.98</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>97.55</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>771</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>778</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>53226</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>47310</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>1679</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>1678</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>14900</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>14899</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>74</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>74</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>21</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>21</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>53226</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>1053</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>13203</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>12879</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>2</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>2</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>614</Reconnections_Total>
		<Reconnections_Completed_Within_Time>614</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>160</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>160</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Energy Plus Inc.</Company_Name>
		<Year>2019</Year>
		<Low_Voltage_Connections_Percentage>97.19</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>84.89</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.94</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.84</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>2.72</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>96.55</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>1071</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>1102</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>48862</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>41481</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>1591</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>1590</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>13434</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>13412</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>62</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>62</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>19</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>19</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>48862</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>1331</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>13318</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>12859</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>1</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>1</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>622</Reconnections_Total>
		<Reconnections_Completed_Within_Time>622</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>3</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>3</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Energy Plus Inc.</Company_Name>
		<Year>2020</Year>
		<Low_Voltage_Connections_Percentage>95.94</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>87.11</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.94</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.83</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>3.2</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>59.1</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>686</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>715</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>45904</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>39988</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>1740</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>1739</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>14736</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>14711</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>69</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>69</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>24</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>24</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>45904</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>1470</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>15294</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>9039</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>1</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>1</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>89</Reconnections_Total>
		<Reconnections_Completed_Within_Time>89</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Energy Plus Inc.</Company_Name>
		<Year>2021</Year>
		<Low_Voltage_Connections_Percentage>95.34</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>84.44</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.94</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.83</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>3.18</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>97.87</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>859</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>901</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>45321</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>38271</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>1768</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>1767</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>15690</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>15663</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>33</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>33</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>6</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>6</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>45321</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>1443</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>17171</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>16805</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>1</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>1</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>202</Reconnections_Total>
		<Reconnections_Completed_Within_Time>202</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Entegrus Powerlines Inc.</Company_Name>
		<Year>2015</Year>
		<Low_Voltage_Connections_Percentage>99.74</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>79.33</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>96.86</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>90.41</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>2.84</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>97.92</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>380</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>381</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>84894</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>67344</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>955</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>925</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>1283</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>1283</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>459</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>415</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>84894</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>2414</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>4625</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>4529</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>30</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>30</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>2767</Reconnections_Total>
		<Reconnections_Completed_Within_Time>2767</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>15</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>15</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Entegrus Powerlines Inc.</Company_Name>
		<Year>2016</Year>
		<Low_Voltage_Connections_Percentage>98.68</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>70.82</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>98.8</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.93</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>94.62</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>2.03</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>95.46</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>524</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>531</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>1</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>1</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>85105</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>60270</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>1081</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>1068</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>1396</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>1395</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>93</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>88</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>85105</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>1725</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>4471</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>4268</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>13</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>13</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>2539</Reconnections_Total>
		<Reconnections_Completed_Within_Time>2539</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>28</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>28</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Entegrus Powerlines Inc.</Company_Name>
		<Year>2017</Year>
		<Low_Voltage_Connections_Percentage>97.71</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>76.11</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.5</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>90.32</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>1.28</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>94.86</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>1068</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>1093</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>76715</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>58387</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>3186</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>3170</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>1248</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>1248</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>124</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>112</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>76715</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>982</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>7136</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>6769</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>16</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>16</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>1751</Reconnections_Total>
		<Reconnections_Completed_Within_Time>1751</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>28</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>28</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Entegrus Powerlines Inc.</Company_Name>
		<Year>2018</Year>
		<Low_Voltage_Connections_Percentage>97.95</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>71.01</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.73</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>87.59</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>2.64</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>92.56</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>1097</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>1120</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>1</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>1</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>74666</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>53023</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>2555</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>2548</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>1143</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>1143</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>145</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>127</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>74666</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>1968</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>6426</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>5948</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>14</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>14</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>1217</Reconnections_Total>
		<Reconnections_Completed_Within_Time>1217</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>19</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>19</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Entegrus Powerlines Inc.</Company_Name>
		<Year>2019</Year>
		<Low_Voltage_Connections_Percentage>98.04</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>65.61</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.53</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>83.61</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>3.04</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>86.83</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>1348</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>1375</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>74458</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>48854</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>2360</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>2349</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>1190</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>1190</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>122</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>102</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>74458</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>2260</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>16388</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>14230</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>14</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>14</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>1050</Reconnections_Total>
		<Reconnections_Completed_Within_Time>1050</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>2</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>2</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Entegrus Powerlines Inc.</Company_Name>
		<Year>2020</Year>
		<Low_Voltage_Connections_Percentage>96.91</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>79.11</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.83</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>93.76</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>94.29</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>2.67</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>93.46</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>1413</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>1458</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>1</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>1</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>59401</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>46990</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>1733</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>1730</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>3479</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>3262</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>105</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>99</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>59401</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>1584</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>15406</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>14398</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>22</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>22</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>424</Reconnections_Total>
		<Reconnections_Completed_Within_Time>424</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>2</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>2</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Entegrus Powerlines Inc.</Company_Name>
		<Year>2021</Year>
		<Low_Voltage_Connections_Percentage>97.6</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>81.26</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.71</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>95.48</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>93.1</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>1.76</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>72.03</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>1708</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>1750</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>46323</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>37642</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>2055</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>2049</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>6726</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>6422</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>116</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>108</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>46323</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>817</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>16739</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>12057</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>45</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>45</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>727</Reconnections_Total>
		<Reconnections_Completed_Within_Time>727</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>4</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>4</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Espanola Regional Hydro Distribution Corporation</Company_Name>
		<Year>2015</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>76.1</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>96.15</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>3.48</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>97.97</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>6</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>6</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>3991</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>3037</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>6</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>6</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>78</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>75</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>1</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>1</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>3991</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>139</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>839</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>822</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>63</Reconnections_Total>
		<Reconnections_Completed_Within_Time>63</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Espanola Regional Hydro Distribution Corporation</Company_Name>
		<Year>2016</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>76.17</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>98.04</Written_Response_to_Enquiries_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>4.04</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>97.1</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>14</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>14</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>4235</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>3226</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>37</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>37</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>102</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>100</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>0</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>0</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>4235</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>171</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>1033</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>1003</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>1</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>1</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>39</Reconnections_Total>
		<Reconnections_Completed_Within_Time>39</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>1</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>1</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Espanola Regional Hydro Distribution Corporation</Company_Name>
		<Year>2017</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>72.62</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>98.18</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>90.43</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>4.68</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>97.94</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>21</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>21</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>2</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>2</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>3955</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>2872</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>55</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>54</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>115</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>104</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>3</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>3</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>3955</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>185</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>1021</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>1000</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>1</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>1</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>33</Reconnections_Total>
		<Reconnections_Completed_Within_Time>33</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>1</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>1</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Espanola Regional Hydro Distribution Corporation</Company_Name>
		<Year>2018</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>70.67</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>97.01</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>7.16</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>11</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>11</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>4</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>4</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>3368</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>2380</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>66</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>66</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>134</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>130</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>1</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>1</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>3368</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>241</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>776</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>776</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>38</Reconnections_Total>
		<Reconnections_Completed_Within_Time>38</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Espanola Regional Hydro Distribution Corporation</Company_Name>
		<Year>2019</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>63.04</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>98.55</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>8.35</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>99.72</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>12</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>12</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>1</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>1</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>3617</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>2280</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>69</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>68</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>75</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>75</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>0</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>0</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>3617</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>302</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>721</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>719</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>1</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>1</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>30</Reconnections_Total>
		<Reconnections_Completed_Within_Time>30</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Espanola Regional Hydro Distribution Corporation</Company_Name>
		<Year>2020</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>68.04</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>97.1</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>5.54</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>21</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>21</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>1</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>1</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>3645</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>2480</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>69</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>67</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>29</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>29</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>1</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>1</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>3645</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>202</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>392</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>392</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>3</Reconnections_Total>
		<Reconnections_Completed_Within_Time>3</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Espanola Regional Hydro Distribution Corporation</Company_Name>
		<Year>2021</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>69.65</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>5</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>31</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>31</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>3437</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>2394</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>63</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>63</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>5</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>5</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>45</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>45</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>3437</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>172</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>554</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>554</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>2</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>2</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>7</Reconnections_Total>
		<Reconnections_Completed_Within_Time>7</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Essex Powerlines Corporation</Company_Name>
		<Year>2015</Year>
		<Low_Voltage_Connections_Percentage>92.25</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>79.19</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>94.83</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>84.72</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>1.42</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>98.52</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>93.7</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>250</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>271</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>33449</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>26489</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>1315</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>1247</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>1558</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>1320</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>17</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>17</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>34785</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>494</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>8934</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>8802</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>132</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>132</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>270</Reconnections_Total>
		<Reconnections_Completed_Within_Time>253</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>10</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>10</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Essex Powerlines Corporation</Company_Name>
		<Year>2016</Year>
		<Low_Voltage_Connections_Percentage>90.46</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>73.59</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>90.78</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>96.28</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>97.67</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.77</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>98.78</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>97.55</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>94.74</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>313</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>346</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>33765</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>24847</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>1258</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>1142</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>1882</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>1812</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>43</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>42</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>33765</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>260</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>8229</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>8129</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>116</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>116</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>163</Reconnections_Total>
		<Reconnections_Completed_Within_Time>159</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>18</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>19</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Essex Powerlines Corporation</Company_Name>
		<Year>2017</Year>
		<Low_Voltage_Connections_Percentage>90.35</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>79.47</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>93.12</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>98.77</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>80</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.72</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>93.4</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>97.19</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>337</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>373</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>26984</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>21443</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>901</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>839</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>2039</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>2014</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>30</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>24</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>26984</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>193</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>8746</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>8169</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>613</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>613</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>178</Reconnections_Total>
		<Reconnections_Completed_Within_Time>173</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>20</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>20</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Essex Powerlines Corporation</Company_Name>
		<Year>2018</Year>
		<Low_Voltage_Connections_Percentage>91.18</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>87.67</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>94.79</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>98.01</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.6</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>75.79</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>97.87</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>186</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>204</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>22837</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>20021</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>633</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>600</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>2207</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>2163</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>12</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>12</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>22837</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>136</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>7922</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>6004</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>1936</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>1936</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>141</Reconnections_Total>
		<Reconnections_Completed_Within_Time>138</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>21</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>21</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Essex Powerlines Corporation</Company_Name>
		<Year>2019</Year>
		<Low_Voltage_Connections_Percentage>94.78</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>82.62</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>93.15</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>97.64</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.94</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>93.11</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>97.46</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>218</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>230</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>26662</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>22027</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>642</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>598</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>2080</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>2031</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>23</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>23</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>26662</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>250</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>9591</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>8930</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>673</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>673</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>118</Reconnections_Total>
		<Reconnections_Completed_Within_Time>115</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>1</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>1</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Essex Powerlines Corporation</Company_Name>
		<Year>2020</Year>
		<Low_Voltage_Connections_Percentage>93.27</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>65.17</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>94.46</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>97.95</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>3.96</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>98.37</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>96.03</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>208</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>223</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>1</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>1</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>26206</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>17079</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>542</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>512</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>4090</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>4006</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>16</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>16</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>26206</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>1038</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>10412</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>10242</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>185</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>185</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>126</Reconnections_Total>
		<Reconnections_Completed_Within_Time>121</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Essex Powerlines Corporation</Company_Name>
		<Year>2021</Year>
		<Low_Voltage_Connections_Percentage>90.84</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>76.62</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>93.15</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>97.86</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.75</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>99.22</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>97.96</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>119</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>131</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>23569</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>18059</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>146</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>136</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>4667</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>4567</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>17</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>17</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>23569</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>177</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>7801</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>7740</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>1906</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>1906</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>196</Reconnections_Total>
		<Reconnections_Completed_Within_Time>192</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Festival Hydro Inc.</Company_Name>
		<Year>2015</Year>
		<Low_Voltage_Connections_Percentage>99.58</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>90.14</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.82</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>1</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>97.09</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>237</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>238</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>20668</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>18631</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>547</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>546</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>1017</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>1017</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>12</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>12</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>20668</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>207</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>5057</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>4910</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>147</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>147</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>354</Reconnections_Total>
		<Reconnections_Completed_Within_Time>354</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>10</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>10</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Festival Hydro Inc.</Company_Name>
		<Year>2016</Year>
		<Low_Voltage_Connections_Percentage>99.66</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>86.97</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.82</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>99.53</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>99.73</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>294</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>295</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>22136</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>19251</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>594</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>594</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>1606</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>1606</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>14</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>14</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>22136</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>182</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>5093</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>5069</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>24</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>24</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>374</Reconnections_Total>
		<Reconnections_Completed_Within_Time>373</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>8</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>8</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Festival Hydro Inc.</Company_Name>
		<Year>2017</Year>
		<Low_Voltage_Connections_Percentage>98.66</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>84.71</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.42</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>1.09</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>96.84</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>295</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>299</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>2</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>2</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>20936</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>17734</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>521</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>518</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>1861</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>1861</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>9</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>9</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>20936</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>229</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>5091</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>4930</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>161</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>161</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>225</Reconnections_Total>
		<Reconnections_Completed_Within_Time>225</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>8</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>8</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Festival Hydro Inc.</Company_Name>
		<Year>2018</Year>
		<Low_Voltage_Connections_Percentage>99.25</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>87.59</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>98.93</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>90.48</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>1.08</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>97.06</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>264</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>266</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>1</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>1</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>19226</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>16840</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>657</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>650</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>2370</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>2370</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>21</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>19</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>19226</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>208</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>5851</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>5679</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>82</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>82</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>177</Reconnections_Total>
		<Reconnections_Completed_Within_Time>177</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>28</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>28</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Festival Hydro Inc.</Company_Name>
		<Year>2019</Year>
		<Low_Voltage_Connections_Percentage>96.99</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>88.45</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>98.5</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.92</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>97.92</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>258</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>266</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>1</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>1</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>19342</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>17108</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>733</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>722</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>4501</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>4501</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>7</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>7</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>19342</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>177</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>7582</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>7424</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>166</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>166</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>186</Reconnections_Total>
		<Reconnections_Completed_Within_Time>186</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Festival Hydro Inc.</Company_Name>
		<Year>2020</Year>
		<Low_Voltage_Connections_Percentage>95.31</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>98.86</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>97.69</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.97</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>1.71</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>97.43</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>244</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>256</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>19282</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>19062</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>648</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>633</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>5894</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>5892</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>7</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>7</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>4</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>4</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>19282</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>330</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>7554</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>7360</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>194</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>194</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>92</Reconnections_Total>
		<Reconnections_Completed_Within_Time>92</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Festival Hydro Inc.</Company_Name>
		<Year>2021</Year>
		<Low_Voltage_Connections_Percentage>97.89</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>91.71</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>98.88</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.98</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>1.98</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>97.56</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>279</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>285</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>1</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>1</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>19185</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>17594</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>803</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>794</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>5246</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>5245</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>4</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>4</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>1</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>1</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>19277</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>381</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>7836</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>7645</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>197</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>197</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>100</Reconnections_Total>
		<Reconnections_Completed_Within_Time>100</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>2</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>2</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Fort Frances Power Corporation</Company_Name>
		<Year>2015</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>94.27</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>97.37</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>4</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>33</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>33</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>750</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>707</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>43</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>43</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>38</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>37</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>9</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>9</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>750</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>30</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>146</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>146</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>60</Reconnections_Total>
		<Reconnections_Completed_Within_Time>60</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>2</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>2</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Fort Frances Power Corporation</Company_Name>
		<Year>2016</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>97.68</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>98.91</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>1.52</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>29</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>29</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>1248</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>1219</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>92</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>91</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>42</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>42</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>5</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>5</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>1248</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>19</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>621</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>621</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>1</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>1</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>43</Reconnections_Total>
		<Reconnections_Completed_Within_Time>43</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Fort Frances Power Corporation</Company_Name>
		<Year>2017</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>96.9</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>94.74</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>2.27</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>26</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>26</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>2516</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>2438</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>72</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>72</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>19</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>18</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>6</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>6</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>2516</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>57</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>782</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>782</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>27</Reconnections_Total>
		<Reconnections_Completed_Within_Time>27</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Fort Frances Power Corporation</Company_Name>
		<Year>2018</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>96.33</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>3.67</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>99.86</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>32</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>32</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>2640</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>2543</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>85</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>85</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>21</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>21</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>10</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>10</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>2640</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>97</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>724</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>723</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>27</Reconnections_Total>
		<Reconnections_Completed_Within_Time>27</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>1</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>1</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Fort Frances Power Corporation</Company_Name>
		<Year>2019</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>97.62</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>2.3</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>39</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>39</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>2518</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>2458</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>85</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>85</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>37</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>37</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>16</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>16</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>2518</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>58</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>629</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>629</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>28</Reconnections_Total>
		<Reconnections_Completed_Within_Time>28</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Fort Frances Power Corporation</Company_Name>
		<Year>2020</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>96.67</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>97.87</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>1.68</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>24</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>24</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>3331</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>3220</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>63</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>63</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>47</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>46</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>9</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>9</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>3331</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>56</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>617</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>617</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>0</Reconnections_Total>
		<Reconnections_Completed_Within_Time>0</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Fort Frances Power Corporation</Company_Name>
		<Year>2021</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>90.88</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>9.12</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>99.45</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>13</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>13</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>2587</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>2351</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>55</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>55</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>12</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>12</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>13</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>13</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>2587</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>236</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>542</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>539</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>31</Reconnections_Total>
		<Reconnections_Completed_Within_Time>31</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Greater Sudbury Hydro Inc.</Company_Name>
		<Year>2015</Year>
		<Low_Voltage_Connections_Percentage>99.81</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>69.45</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>95.35</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>1.8</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>98.16</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>527</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>528</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>57577</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>39987</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>934</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>934</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>841</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>841</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>43</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>41</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>57577</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>1039</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>11444</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>11233</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>814</Reconnections_Total>
		<Reconnections_Completed_Within_Time>814</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>14</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>14</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Greater Sudbury Hydro Inc.</Company_Name>
		<Year>2016</Year>
		<Low_Voltage_Connections_Percentage>99.43</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>66.93</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.07</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>2.65</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>98.77</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>519</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>522</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>61427</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>41113</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>976</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>976</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>648</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>642</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>41</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>41</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>61427</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>1629</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>11945</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>11798</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>714</Reconnections_Total>
		<Reconnections_Completed_Within_Time>714</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>5</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>5</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Greater Sudbury Hydro Inc.</Company_Name>
		<Year>2017</Year>
		<Low_Voltage_Connections_Percentage>98.78</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>67.16</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>97.07</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>94.83</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>1.5</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>95.55</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>484</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>490</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>59828</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>40179</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>805</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>805</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>923</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>896</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>58</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>55</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>59828</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>900</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>11541</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>11028</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>428</Reconnections_Total>
		<Reconnections_Completed_Within_Time>428</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>8</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>8</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Greater Sudbury Hydro Inc.</Company_Name>
		<Year>2018</Year>
		<Low_Voltage_Connections_Percentage>99.2</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>71.25</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.89</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.74</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>93.44</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>1.24</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>96.99</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>497</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>501</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>50958</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>36307</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>881</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>880</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>1166</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>1163</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>61</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>57</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>50958</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>633</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>11808</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>11452</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>1</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>1</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>213</Reconnections_Total>
		<Reconnections_Completed_Within_Time>213</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>8</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>8</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Greater Sudbury Hydro Inc.</Company_Name>
		<Year>2019</Year>
		<Low_Voltage_Connections_Percentage>99.38</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>71.26</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.78</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.18</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>91.67</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>1.32</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>98.67</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>484</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>487</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>48873</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>34825</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>897</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>895</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>1342</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>1331</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>60</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>55</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>48873</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>643</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>10383</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>10245</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>315</Reconnections_Total>
		<Reconnections_Completed_Within_Time>315</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>2</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>2</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Greater Sudbury Hydro Inc.</Company_Name>
		<Year>2020</Year>
		<Low_Voltage_Connections_Percentage>99.63</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>67.38</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.72</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>97.67</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>1.62</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>98.45</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>541</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>543</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>44755</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>30155</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>830</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>830</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>1431</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>1427</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>43</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>42</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>44755</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>726</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>10166</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>10008</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>223</Reconnections_Total>
		<Reconnections_Completed_Within_Time>223</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>1</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>1</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Greater Sudbury Hydro Inc.</Company_Name>
		<Year>2021</Year>
		<Low_Voltage_Connections_Percentage>98.95</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>64.22</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>98.58</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>1.53</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>98.59</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>565</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>571</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>43633</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>28019</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>546</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>546</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>1834</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>1808</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>45</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>45</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>43633</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>667</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>10469</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>10321</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>268</Reconnections_Total>
		<Reconnections_Completed_Within_Time>268</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>1</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>1</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Grimsby Power Incorporated</Company_Name>
		<Year>2015</Year>
		<Low_Voltage_Connections_Percentage>98.29</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>65.32</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>5.39</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>94.06</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>172</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>175</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>1</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>1</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>8066</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>5269</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>184</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>184</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>1282</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>1282</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>4</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>4</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>3</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>3</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>8066</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>435</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>2425</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>2281</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>42</Reconnections_Total>
		<Reconnections_Completed_Within_Time>42</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>6</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>6</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Grimsby Power Incorporated</Company_Name>
		<Year>2016</Year>
		<Low_Voltage_Connections_Percentage>98.63</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>69.97</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>4.17</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>72</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>73</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>7893</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>5523</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>124</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>124</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>1460</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>1460</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>10</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>10</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>10</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>10</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>7893</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>329</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>2628</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>2628</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>23</Reconnections_Total>
		<Reconnections_Completed_Within_Time>23</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>3</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>3</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Grimsby Power Incorporated</Company_Name>
		<Year>2017</Year>
		<Low_Voltage_Connections_Percentage>98.02</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>75.37</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>1.44</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>84.44</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>198</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>202</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>7088</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>5342</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>129</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>129</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>1468</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>1468</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>10</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>10</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>2</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>2</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>7088</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>102</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>2821</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>2382</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>439</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>439</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>16</Reconnections_Total>
		<Reconnections_Completed_Within_Time>16</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>3</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>3</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Grimsby Power Incorporated</Company_Name>
		<Year>2018</Year>
		<Low_Voltage_Connections_Percentage>96.71</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>88.54</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.53</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.89</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>91.21</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>235</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>243</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>7209</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>6383</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>211</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>210</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>1556</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>1556</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>7</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>7</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>7209</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>64</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>2413</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>2201</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>212</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>212</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>7</Reconnections_Total>
		<Reconnections_Completed_Within_Time>7</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>2</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>2</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Grimsby Power Incorporated</Company_Name>
		<Year>2019</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>90.24</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.87</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.51</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>89.8</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>108</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>108</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>7908</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>7136</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>95</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>95</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>1593</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>1591</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>6</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>6</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>1</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>1</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>7908</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>40</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>2412</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>2166</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>252</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>252</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>10</Reconnections_Total>
		<Reconnections_Completed_Within_Time>10</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>1</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>1</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Grimsby Power Incorporated</Company_Name>
		<Year>2020</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>89.38</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.45</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>1.8</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>52</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>52</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>7044</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>6296</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>46</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>46</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>1622</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>1613</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>4</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>4</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>1</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>1</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>7044</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>127</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>2589</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>2589</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>6</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>6</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>12</Reconnections_Total>
		<Reconnections_Completed_Within_Time>12</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Grimsby Power Incorporated</Company_Name>
		<Year>2021</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>86.81</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.66</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.57</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>168</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>168</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>6139</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>5329</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>148</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>148</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>2051</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>2044</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>5</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>5</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>2</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>2</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>6139</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>35</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>2857</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>2857</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>71</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>71</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>13</Reconnections_Total>
		<Reconnections_Completed_Within_Time>13</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Halton Hills Hydro Inc.</Company_Name>
		<Year>2015</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>93.15</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.88</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>1.06</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>497</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>497</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>22761</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>21201</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>6001</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>6001</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>1707</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>1705</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>56</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>56</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>58</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>58</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>22761</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>242</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>6068</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>6068</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>67</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>67</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>106</Reconnections_Total>
		<Reconnections_Completed_Within_Time>106</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>14</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>14</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Halton Hills Hydro Inc.</Company_Name>
		<Year>2016</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>94.39</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>1.36</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>589</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>589</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>25007</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>23603</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>5668</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>5668</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>2383</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>2383</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>4</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>4</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>9</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>9</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>25007</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>340</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>5684</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>5684</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>15</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>15</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>102</Reconnections_Total>
		<Reconnections_Completed_Within_Time>102</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>19</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>19</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Halton Hills Hydro Inc.</Company_Name>
		<Year>2017</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>95.85</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.61</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>1.1</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>541</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>541</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>20379</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>19534</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>5787</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>5787</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>2060</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>2052</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>19</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>19</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>16</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>16</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>20379</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>224</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>5803</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>5803</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>11</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>11</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>45</Reconnections_Total>
		<Reconnections_Completed_Within_Time>45</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>18</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>18</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Halton Hills Hydro Inc.</Company_Name>
		<Year>2018</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>96.63</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.98</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.84</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>94.12</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.82</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>678</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>678</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>17764</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>17165</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>5625</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>5624</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>1928</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>1925</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>17</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>16</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>17</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>17</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>17764</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>145</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>5645</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>5645</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>17</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>17</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>36</Reconnections_Total>
		<Reconnections_Completed_Within_Time>36</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>34</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>34</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Halton Hills Hydro Inc.</Company_Name>
		<Year>2019</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>96.43</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>97.66</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.86</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>3.51</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>414</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>414</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>19010</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>18332</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>769</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>751</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>2183</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>2180</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>11</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>11</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>12</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>12</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>19010</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>667</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>5755</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>5755</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>18</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>18</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>35</Reconnections_Total>
		<Reconnections_Completed_Within_Time>35</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Halton Hills Hydro Inc.</Company_Name>
		<Year>2020</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>95.91</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>5.02</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>95.79</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>432</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>432</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>18692</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>17927</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>719</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>719</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>3804</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>3804</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>13</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>13</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>19</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>19</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>18692</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>938</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>974</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>933</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>21</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>21</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>25</Reconnections_Total>
		<Reconnections_Completed_Within_Time>25</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Halton Hills Hydro Inc.</Company_Name>
		<Year>2021</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>96.73</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.87</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>2.7</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>639</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>639</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>19854</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>19205</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>869</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>869</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>3155</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>3151</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>9</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>9</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>8</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>8</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>19854</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>537</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>891</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>891</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>25</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>25</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>9</Reconnections_Total>
		<Reconnections_Completed_Within_Time>9</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Hearst Power Distribution Company Limited</Company_Name>
		<Year>2015</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>89.22</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>5</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>5</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>1</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>1</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>1225</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>1093</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>250</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>250</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>57</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>57</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>1</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>1</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>0</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>250</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>250</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>13</Reconnections_Total>
		<Reconnections_Completed_Within_Time>13</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Hearst Power Distribution Company Limited</Company_Name>
		<Year>2016</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>87.32</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>7</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>7</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>1</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>1</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>1136</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>992</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>4</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>4</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>72</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>72</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>3</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>3</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>0</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>259</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>259</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>17</Reconnections_Total>
		<Reconnections_Completed_Within_Time>17</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Hearst Power Distribution Company Limited</Company_Name>
		<Year>2017</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>87.3</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>6</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>6</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>937</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>818</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>151</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>151</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>60</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>60</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>0</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>0</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>937</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>439</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>439</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>5</Reconnections_Total>
		<Reconnections_Completed_Within_Time>5</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Hearst Power Distribution Company Limited</Company_Name>
		<Year>2018</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>88.08</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>15</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>15</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>931</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>820</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>211</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>211</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>64</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>64</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>0</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>0</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>931</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>640</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>640</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>3</Reconnections_Total>
		<Reconnections_Completed_Within_Time>3</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Hearst Power Distribution Company Limited</Company_Name>
		<Year>2019</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>92.14</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.65</Written_Response_to_Enquiries_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>9</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>9</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>916</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>844</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>210</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>210</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>289</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>288</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>0</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>0</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>916</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>493</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>493</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>14</Reconnections_Total>
		<Reconnections_Completed_Within_Time>14</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Hearst Power Distribution Company Limited</Company_Name>
		<Year>2020</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>94.81</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>11</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>11</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>905</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>858</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>195</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>195</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>193</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>193</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>0</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>0</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>905</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>384</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>384</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>3</Reconnections_Total>
		<Reconnections_Completed_Within_Time>3</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Hearst Power Distribution Company Limited</Company_Name>
		<Year>2021</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>95.02</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>8</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>8</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>863</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>820</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>190</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>190</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>232</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>232</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>0</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>0</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>863</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>419</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>419</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>1</Reconnections_Total>
		<Reconnections_Completed_Within_Time>1</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Hydro 2000 Inc.</Company_Name>
		<Year>2015</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>99.58</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.42</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>2</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>2</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>4069</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>4052</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>42</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>42</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>8</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>8</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>1</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>1</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>4069</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>17</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>42</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>42</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>2</Reconnections_Total>
		<Reconnections_Completed_Within_Time>2</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Hydro 2000 Inc.</Company_Name>
		<Year>2016</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>99.69</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>98.77</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>1</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>1</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>1</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>1</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>4184</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>4171</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>162</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>160</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>38</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>38</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>6</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>6</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>0</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>164</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>164</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>1</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>1</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>0</Reconnections_Total>
		<Reconnections_Completed_Within_Time>0</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Hydro 2000 Inc.</Company_Name>
		<Year>2017</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>100</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>6</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>6</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>2777</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>2777</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>112</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>112</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>49</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>49</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>0</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>0</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>0</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>112</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>112</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>2</Reconnections_Total>
		<Reconnections_Completed_Within_Time>2</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Hydro 2000 Inc.</Company_Name>
		<Year>2018</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>99.95</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.05</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>8</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>8</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>2209</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>2208</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>56</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>56</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>9</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>9</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>0</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>0</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>8</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>8</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>2209</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>1</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>56</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>56</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>13</Reconnections_Total>
		<Reconnections_Completed_Within_Time>13</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Hydro 2000 Inc.</Company_Name>
		<Year>2019</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>99.74</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.26</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>5</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>5</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>2312</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>2306</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>42</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>42</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>275</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>275</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>17</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>17</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>2312</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>6</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>42</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>42</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>10</Reconnections_Total>
		<Reconnections_Completed_Within_Time>10</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Hydro 2000 Inc.</Company_Name>
		<Year>2020</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>100</Telephone_Accessibility_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0</Telephone_Call_Abandon_Rate_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>16</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>16</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>2896</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>2896</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>0</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>0</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>182</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>182</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>3</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>3</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>2896</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>0</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>0</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>12</Reconnections_Total>
		<Reconnections_Completed_Within_Time>12</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Hydro 2000 Inc.</Company_Name>
		<Year>2021</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>99.88</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.12</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>7</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>7</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>1690</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>1688</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>6</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>6</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>284</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>284</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>0</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>0</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>1690</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>2</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>6</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>6</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>8</Reconnections_Total>
		<Reconnections_Completed_Within_Time>8</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Hydro Hawkesbury Inc.</Company_Name>
		<Year>2015</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>99.89</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.03</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>11</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>11</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>1</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>1</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>7466</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>7458</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>12</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>12</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>211</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>211</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>2</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>2</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>7466</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>2</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>77</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>77</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>25</Reconnections_Total>
		<Reconnections_Completed_Within_Time>25</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Hydro Hawkesbury Inc.</Company_Name>
		<Year>2016</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>99.99</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>95.24</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.58</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.01</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>98.33</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>20</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>20</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>7085</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>7084</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>42</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>40</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>240</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>239</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>3</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>3</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>7085</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>1</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>60</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>59</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>2</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>2</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>39</Reconnections_Total>
		<Reconnections_Completed_Within_Time>39</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Hydro Hawkesbury Inc.</Company_Name>
		<Year>2017</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>99.99</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>97.59</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.51</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>97.54</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>91.89</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>13</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>13</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>6746</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>6745</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>83</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>81</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>412</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>410</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>2</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>2</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>6746</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>122</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>119</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>3</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>3</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>37</Reconnections_Total>
		<Reconnections_Completed_Within_Time>34</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Hydro Hawkesbury Inc.</Company_Name>
		<Year>2018</Year>
		<Low_Voltage_Connections_Percentage>94.44</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>99.99</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>96.61</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.69</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>97.46</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>17</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>18</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>7234</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>7233</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>59</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>57</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>327</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>326</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>2</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>2</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>7234</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>118</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>115</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>2</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>2</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>36</Reconnections_Total>
		<Reconnections_Completed_Within_Time>36</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Hydro Hawkesbury Inc.</Company_Name>
		<Year>2019</Year>
		<Low_Voltage_Connections_Percentage>91.3</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>99.97</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>98.86</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.8</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>97.63</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>21</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>23</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>1</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>1</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>6340</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>6338</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>88</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>87</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>488</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>487</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>7</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>7</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>6340</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>169</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>165</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>5</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>5</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>31</Reconnections_Total>
		<Reconnections_Completed_Within_Time>31</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Hydro Hawkesbury Inc.</Company_Name>
		<Year>2020</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>99.96</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>98.1</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.62</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>98.83</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>21</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>21</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>1</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>1</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>7340</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>7337</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>105</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>103</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>798</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>795</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>5</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>5</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>7340</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>343</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>339</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>2</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>2</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>21</Reconnections_Total>
		<Reconnections_Completed_Within_Time>21</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Hydro Hawkesbury Inc.</Company_Name>
		<Year>2021</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>99.92</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Appointments_Scheduling_Percentage>99.64</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>28</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>28</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>2</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>2</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>5925</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>5920</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>81</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>81</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>1079</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>1079</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>3</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>3</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>0</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>276</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>275</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>1</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>1</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>24</Reconnections_Total>
		<Reconnections_Completed_Within_Time>24</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Hydro One Networks Inc.</Company_Name>
		<Year>2015</Year>
		<Low_Voltage_Connections_Percentage>97.59</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>76.8</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>98.61</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>93.48</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>2.1</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>97.03</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>98.24</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>98.47</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>99.8</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>17736</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>18174</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>2</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>2</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>1545819</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>1187128</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>29818</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>29404</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>332561</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>332558</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>46</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>43</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>4325</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>3306</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>1545819</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>32527</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>47700</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>46282</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>1192</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>1171</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>9255</Reconnections_Total>
		<Reconnections_Completed_Within_Time>9113</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>487</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>488</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>76.44</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Hydro One Networks Inc.</Company_Name>
		<Year>2016</Year>
		<Low_Voltage_Connections_Percentage>98.57</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>74.93</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.56</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>2.62</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>98.26</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>99.2</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>98.67</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>98.8</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>16926</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>17172</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>5</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>5</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>1671527</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>1252444</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>29121</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>28993</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>363007</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>363006</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>50</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>50</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>4654</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>3509</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>1671527</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>43772</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>46067</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>45265</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>995</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>987</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>13378</Reconnections_Total>
		<Reconnections_Completed_Within_Time>13200</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>661</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>669</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>75.4</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Hydro One Networks Inc.</Company_Name>
		<Year>2017</Year>
		<Low_Voltage_Connections_Percentage>98.08</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>82.3</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>98.99</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>2.07</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>97.57</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>99.79</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>98.43</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>99.67</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>19441</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>19821</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>3</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>3</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>1410622</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>1160961</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>28026</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>27743</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>281120</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>281120</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>16</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>16</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>4252</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>3286</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>1410622</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>29190</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>38055</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>37131</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>1409</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>1406</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>5857</Reconnections_Total>
		<Reconnections_Completed_Within_Time>5765</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>906</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>909</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>77.28</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Hydro One Networks Inc.</Company_Name>
		<Year>2018</Year>
		<Low_Voltage_Connections_Percentage>99.33</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>78.62</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.95</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>2.94</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>98.05</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>87.57</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>99.07</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>99.49</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>18318</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>18441</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>5</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>5</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>1226371</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>964220</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>29163</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>29148</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>241850</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>241850</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>42</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>42</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>5855</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>3837</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>1226371</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>36012</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>41056</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>40257</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>1191</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>1043</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>1513</Reconnections_Total>
		<Reconnections_Completed_Within_Time>1499</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>774</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>778</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>65.53</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Hydro One Networks Inc.</Company_Name>
		<Year>2019</Year>
		<Low_Voltage_Connections_Percentage>99.78</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>77.05</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>94.44</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>2.04</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>98.05</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>99.81</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>96.43</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>14732</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>14765</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>15</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>15</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>1009011</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>777411</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>28290</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>28289</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>176590</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>176588</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>36</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>34</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>4383</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>3792</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>1009011</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>20624</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>41172</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>40370</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>956</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>956</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>3694</Reconnections_Total>
		<Reconnections_Completed_Within_Time>3687</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>162</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>168</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>86.52</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Hydro One Networks Inc.</Company_Name>
		<Year>2020</Year>
		<Low_Voltage_Connections_Percentage>99.76</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>71.27</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.98</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.34</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>3.76</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>98.67</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>98.57</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>97.12</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>14706</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>14741</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>13</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>13</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>1023070</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>729102</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>26757</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>26752</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>159799</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>158752</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>30</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>30</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>4867</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>3721</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>1023070</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>38421</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>38036</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>37532</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>695</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>695</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>140</Reconnections_Total>
		<Reconnections_Completed_Within_Time>138</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>135</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>139</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>76.45</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Hydro One Networks Inc.</Company_Name>
		<Year>2021</Year>
		<Low_Voltage_Connections_Percentage>99.98</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>70.41</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.92</Written_Response_to_Enquiries_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>4.4</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>99.09</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>99.54</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>98.72</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>18251</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>18255</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>1017020</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>716108</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>31322</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>31321</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>297954</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>297725</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>0</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>0</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>4821</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>3665</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>1017020</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>44772</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>39650</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>39289</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>568</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>568</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>650</Reconnections_Total>
		<Reconnections_Completed_Within_Time>647</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>309</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>313</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>76.02</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Hydro Ottawa Limited</Company_Name>
		<Year>2015</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>82.52</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>97.15</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.98</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>98.01</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>1.65</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>4516</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>4516</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>49</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>49</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>297802</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>245733</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>3958</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>3845</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>18480</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>18476</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>201</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>197</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>297802</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>4915</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>3958</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>3958</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>112</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>112</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>4047</Reconnections_Total>
		<Reconnections_Completed_Within_Time>4047</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>56</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>56</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Hydro Ottawa Limited</Company_Name>
		<Year>2016</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>83.78</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.58</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.98</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>97.85</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>1.82</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>3408</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>3408</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>68</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>68</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>291644</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>244332</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>2373</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>2363</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>23097</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>23092</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>186</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>182</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>291644</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>5312</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>81943</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>81943</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>3446</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>3446</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>5763</Reconnections_Total>
		<Reconnections_Completed_Within_Time>5763</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>16</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>16</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Hydro Ottawa Limited</Company_Name>
		<Year>2017</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>85.07</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.43</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.89</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>99.53</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>1.74</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>4310</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>4310</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>46</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>46</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>244858</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>208293</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>5097</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>5068</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>14337</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>14321</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>211</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>210</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>244858</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>4251</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>5097</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>5097</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>29</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>29</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>3385</Reconnections_Total>
		<Reconnections_Completed_Within_Time>3385</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>57</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>57</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Hydro Ottawa Limited</Company_Name>
		<Year>2018</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>88.74</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.65</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.94</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>96.63</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.45</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>4860</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>4860</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>38</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>38</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>224545</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>199255</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>6020</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>5999</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>28179</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>28162</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>208</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>201</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>224545</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>1012</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>6020</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>6020</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>21</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>21</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>2916</Reconnections_Total>
		<Reconnections_Completed_Within_Time>2916</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>133</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>133</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Hydro Ottawa Limited</Company_Name>
		<Year>2019</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>86.15</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.59</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.93</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>97.63</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.8</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>4835</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>4835</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>53</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>53</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>210116</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>181014</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>6883</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>6855</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>25877</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>25860</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>211</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>206</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>210116</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>1683</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>6883</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>6883</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>28</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>28</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>2962</Reconnections_Total>
		<Reconnections_Completed_Within_Time>2962</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>30</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>30</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Hydro Ottawa Limited</Company_Name>
		<Year>2020</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>74.6</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.56</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.88</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>97.97</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>3.68</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>5301</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>5301</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>44</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>44</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>189358</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>141256</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>8359</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>8322</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>18804</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>18781</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>197</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>193</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>189358</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>6977</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>8359</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>8359</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>37</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>37</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>1186</Reconnections_Total>
		<Reconnections_Completed_Within_Time>1186</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>17</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>17</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Hydro Ottawa Limited</Company_Name>
		<Year>2021</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>83.14</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>98.86</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>98.85</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>96.97</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.93</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>5024</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>5024</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>49</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>49</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>186632</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>155174</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>9001</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>8898</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>17168</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>16970</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>198</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>192</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>186632</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>1741</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>9001</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>9001</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>103</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>103</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>2068</Reconnections_Total>
		<Reconnections_Completed_Within_Time>2068</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>52</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>52</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Innpower Corporation</Company_Name>
		<Year>2015</Year>
		<Low_Voltage_Connections_Percentage>97.87</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>80.37</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>91.75</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>97.53</Written_Response_to_Enquiries_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>9.53</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>97.77</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>99.7</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>459</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>469</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>21095</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>16954</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>388</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>356</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>365</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>356</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>0</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>0</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>33</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>33</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>23317</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>2222</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>4433</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>4334</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>333</Reconnections_Total>
		<Reconnections_Completed_Within_Time>332</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>7</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>7</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Innpower Corporation</Company_Name>
		<Year>2016</Year>
		<Low_Voltage_Connections_Percentage>94.78</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>80.08</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>95.56</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.09</Written_Response_to_Enquiries_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>9.3</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>94.9</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>99.45</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>345</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>364</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>23798</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>19057</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>338</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>323</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>441</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>437</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>0</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>0</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>30</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>30</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>26237</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>2439</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>4827</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>4581</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>15</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>15</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>362</Reconnections_Total>
		<Reconnections_Completed_Within_Time>360</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>13</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>13</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Innpower Corporation</Company_Name>
		<Year>2017</Year>
		<Low_Voltage_Connections_Percentage>93.28</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>80.23</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>93.5</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.46</Written_Response_to_Enquiries_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>5.55</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>97.83</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>98.47</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>666</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>714</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>23225</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>18633</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>354</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>331</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>559</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>556</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>0</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>0</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>23</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>22</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>23225</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>1288</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>4836</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>4731</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>23</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>23</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>196</Reconnections_Total>
		<Reconnections_Completed_Within_Time>193</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>21</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>21</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>95.65</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Innpower Corporation</Company_Name>
		<Year>2018</Year>
		<Low_Voltage_Connections_Percentage>91.84</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>83.85</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>87.21</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.69</Written_Response_to_Enquiries_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>3.98</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>95.25</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>98.9</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>664</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>723</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>23300</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>19537</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>383</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>334</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>1614</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>1609</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>0</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>0</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>47</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>45</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>23300</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>927</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>5582</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>5317</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>52</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>52</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>181</Reconnections_Total>
		<Reconnections_Completed_Within_Time>179</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>25</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>25</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>95.74</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Innpower Corporation</Company_Name>
		<Year>2019</Year>
		<Low_Voltage_Connections_Percentage>99.56</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>90.4</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>98.4</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.9</Written_Response_to_Enquiries_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>2.21</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>95.88</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>452</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>454</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>22889</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>20692</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>375</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>369</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>1052</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>1051</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>0</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>0</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>144</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>141</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>22889</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>506</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>5335</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>5115</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>6</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>6</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>158</Reconnections_Total>
		<Reconnections_Completed_Within_Time>158</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>97.92</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Innpower Corporation</Company_Name>
		<Year>2020</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>92.53</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.51</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.46</Written_Response_to_Enquiries_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>2.51</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>99.96</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>419</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>419</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>23670</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>21902</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>409</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>407</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>1857</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>1847</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>0</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>0</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>48</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>48</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>23670</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>593</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>5288</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>5286</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>2</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>2</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>50</Reconnections_Total>
		<Reconnections_Completed_Within_Time>50</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Innpower Corporation</Company_Name>
		<Year>2021</Year>
		<Low_Voltage_Connections_Percentage>99.5</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>90.18</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.86</Written_Response_to_Enquiries_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>1.89</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>99.91</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>398</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>400</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>25421</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>22925</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>470</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>470</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>1479</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>1477</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>0</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>0</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>32</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>32</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>25471</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>481</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>5814</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>5809</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>4</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>4</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>39</Reconnections_Total>
		<Reconnections_Completed_Within_Time>39</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Kingston Hydro Corporation</Company_Name>
		<Year>2015</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>65.81</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>4.77</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>92.17</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>99.85</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>257</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>257</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>3</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>3</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>57412</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>37783</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>816</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>816</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>3771</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>3771</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>26</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>26</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>57412</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>2736</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>8108</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>7473</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>663</Reconnections_Total>
		<Reconnections_Completed_Within_Time>662</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>15</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>15</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Kingston Hydro Corporation</Company_Name>
		<Year>2016</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>66.02</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>97.86</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>3.62</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>95.65</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>99.69</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>153</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>153</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>2</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>2</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>67244</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>44397</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>561</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>549</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>4469</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>4469</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>28</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>28</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>67244</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>2435</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>7486</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>7160</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>12</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>12</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>648</Reconnections_Total>
		<Reconnections_Completed_Within_Time>646</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>7</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>7</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Kingston Hydro Corporation</Company_Name>
		<Year>2017</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>68.76</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>3.05</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>98.37</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>99.65</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>107</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>107</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>64449</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>44315</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>610</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>610</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>4364</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>4364</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>17</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>17</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>64449</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>1965</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>7492</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>7370</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>21</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>21</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>578</Reconnections_Total>
		<Reconnections_Completed_Within_Time>576</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>21</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>21</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Kingston Hydro Corporation</Company_Name>
		<Year>2018</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>60.78</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>98.68</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>95.24</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>5.68</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>98.03</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>99.55</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>220</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>220</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>4</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>4</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>62551</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>38016</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>455</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>449</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>4522</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>4522</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>21</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>20</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>62551</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>3552</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>8317</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>8153</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>6</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>6</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>449</Reconnections_Total>
		<Reconnections_Completed_Within_Time>447</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>5</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>5</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Kingston Hydro Corporation</Company_Name>
		<Year>2019</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>64.63</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.73</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>92.31</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>4.24</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>96.79</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>172</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>172</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>60820</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>39305</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>374</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>373</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>5567</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>5567</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>26</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>24</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>60820</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>2580</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>8497</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>8224</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>11</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>11</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>257</Reconnections_Total>
		<Reconnections_Completed_Within_Time>257</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>1</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>1</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Kingston Hydro Corporation</Company_Name>
		<Year>2020</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>64.65</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.52</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>4.57</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>98.96</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>215</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>215</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>4</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>4</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>51490</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>33288</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>210</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>209</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>7610</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>7610</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>24</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>24</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>51490</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>2354</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>7658</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>7578</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>1</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>1</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>128</Reconnections_Total>
		<Reconnections_Completed_Within_Time>128</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>1</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>1</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Kingston Hydro Corporation</Company_Name>
		<Year>2021</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>77.43</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.59</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>95.24</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>5.27</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>99.2</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>328</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>328</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>3</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>3</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>48328</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>37420</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>486</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>484</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>8230</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>8230</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>21</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>20</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>48328</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>2545</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>7241</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>7183</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>2</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>2</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>163</Reconnections_Total>
		<Reconnections_Completed_Within_Time>163</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>1</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>1</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Kitchener-Wilmot Hydro Inc.</Company_Name>
		<Year>2015</Year>
		<Low_Voltage_Connections_Percentage>90.26</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>78.13</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>96.24</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.98</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>83.87</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>2.26</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>94.14</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>1436</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>1591</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>3</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>3</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>73418</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>57363</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>2922</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>2812</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>10549</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>10547</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>31</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>26</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>15</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>15</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>73418</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>1662</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>29894</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>28141</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>41</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>41</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>1365</Reconnections_Total>
		<Reconnections_Completed_Within_Time>1365</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>105</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>105</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Kitchener-Wilmot Hydro Inc.</Company_Name>
		<Year>2016</Year>
		<Low_Voltage_Connections_Percentage>92.49</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>78.38</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>97.53</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.94</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>80.77</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>4.19</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>96.44</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>1723</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>1863</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>3</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>3</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>89427</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>70095</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>3001</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>2927</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>15371</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>15362</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>26</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>21</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>19</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>18</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>89427</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>3746</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>28172</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>27169</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>49</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>49</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>1550</Reconnections_Total>
		<Reconnections_Completed_Within_Time>1550</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>67</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>67</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>94.74</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Kitchener-Wilmot Hydro Inc.</Company_Name>
		<Year>2017</Year>
		<Low_Voltage_Connections_Percentage>98.93</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>92.8</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>97.93</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.99</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>94.74</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.68</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>95.92</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>1943</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>1964</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>7</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>7</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>71139</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>66020</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>3241</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>3174</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>16635</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>16633</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>19</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>18</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>9</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>9</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>71139</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>481</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>27176</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>26067</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>71</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>71</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>904</Reconnections_Total>
		<Reconnections_Completed_Within_Time>904</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>132</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>132</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Kitchener-Wilmot Hydro Inc.</Company_Name>
		<Year>2018</Year>
		<Low_Voltage_Connections_Percentage>99.14</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>91.9</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.18</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.95</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>88.24</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>1.46</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>91.05</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>1383</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>1395</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>1</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>1</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>63908</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>58729</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>2442</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>2422</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>17205</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>17196</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>17</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>15</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>4</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>4</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>63908</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>935</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>22440</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>20431</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>14</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>14</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>871</Reconnections_Total>
		<Reconnections_Completed_Within_Time>871</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>133</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>133</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Kitchener-Wilmot Hydro Inc.</Company_Name>
		<Year>2019</Year>
		<Low_Voltage_Connections_Percentage>98.53</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>90.14</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.39</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>98.69</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>91.3</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>1.87</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>96.66</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>1003</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>1018</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>62720</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>56536</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>2116</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>2103</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>17743</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>17511</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>23</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>21</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>4</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>4</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>62720</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>1172</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>24128</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>23323</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>7</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>7</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>712</Reconnections_Total>
		<Reconnections_Completed_Within_Time>712</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Kitchener-Wilmot Hydro Inc.</Company_Name>
		<Year>2020</Year>
		<Low_Voltage_Connections_Percentage>98.84</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>87.97</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>98.62</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.93</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>85.71</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>3.26</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>94.61</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>1445</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>1462</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>72280</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>63582</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>1662</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>1639</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>23232</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>23215</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>14</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>12</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>11</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>11</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>72280</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>2359</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>23300</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>22045</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>23</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>23</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>217</Reconnections_Total>
		<Reconnections_Completed_Within_Time>217</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Kitchener-Wilmot Hydro Inc.</Company_Name>
		<Year>2021</Year>
		<Low_Voltage_Connections_Percentage>97.12</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>74.39</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>98.61</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>92.46</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>17.86</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>95.53</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>1247</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>1284</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>2</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>2</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>88824</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>66078</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>2081</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>2052</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>33355</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>30841</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>15</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>15</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>13</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>13</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>88824</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>15867</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>22197</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>21204</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>29</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>29</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>277</Reconnections_Total>
		<Reconnections_Completed_Within_Time>277</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Lakefront Utilities Inc.</Company_Name>
		<Year>2015</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>92.16</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.94</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>97.44</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>154</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>154</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>13427</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>12374</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>86</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>86</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>207</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>207</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>7</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>7</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>13427</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>126</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>86</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>86</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>78</Reconnections_Total>
		<Reconnections_Completed_Within_Time>76</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>2</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>2</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Lakefront Utilities Inc.</Company_Name>
		<Year>2016</Year>
		<Low_Voltage_Connections_Percentage>98.52</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>91.22</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.02</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>87.85</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.58</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>96.19</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>95.69</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>200</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>203</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>1</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>1</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>11979</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>10927</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>205</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>203</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>543</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>477</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>4</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>4</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>11979</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>69</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>682</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>656</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>2</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>2</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>116</Reconnections_Total>
		<Reconnections_Completed_Within_Time>111</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>3</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>3</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Lakefront Utilities Inc.</Company_Name>
		<Year>2017</Year>
		<Low_Voltage_Connections_Percentage>99.44</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>91.95</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.25</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>96.65</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>179</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>180</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>4784</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>4399</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>96</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>96</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>361</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>361</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>1</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>1</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>4784</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>12</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>866</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>837</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>92</Reconnections_Total>
		<Reconnections_Completed_Within_Time>92</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>3</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>3</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Lakefront Utilities Inc.</Company_Name>
		<Year>2018</Year>
		<Low_Voltage_Connections_Percentage>98.99</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>95.47</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.09</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>3.93</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>98.65</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>196</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>198</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>4280</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>4086</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>110</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>109</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>313</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>313</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>2</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>2</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>4280</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>168</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>962</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>949</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>106</Reconnections_Total>
		<Reconnections_Completed_Within_Time>106</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>6</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>6</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Lakefront Utilities Inc.</Company_Name>
		<Year>2019</Year>
		<Low_Voltage_Connections_Percentage>97.57</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>94.1</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>98.97</Written_Response_to_Enquiries_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>1.05</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>97.01</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>201</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>206</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>3711</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>3492</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>142</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>142</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>292</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>289</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>0</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>0</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>3711</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>39</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>937</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>909</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>109</Reconnections_Total>
		<Reconnections_Completed_Within_Time>109</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Lakefront Utilities Inc.</Company_Name>
		<Year>2020</Year>
		<Low_Voltage_Connections_Percentage>91.17</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>82.27</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.62</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>91.2</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>258</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>283</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>6491</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>5340</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>103</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>103</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>342</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>342</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>0</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>0</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>6491</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>40</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>784</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>715</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>51</Reconnections_Total>
		<Reconnections_Completed_Within_Time>51</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Lakefront Utilities Inc.</Company_Name>
		<Year>2021</Year>
		<Low_Voltage_Connections_Percentage>92.89</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>95.62</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>93.62</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.1</Written_Response_to_Enquiries_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.82</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>93.18</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>235</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>253</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>3792</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>3626</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>94</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>88</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>664</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>658</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>0</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>0</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>3792</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>31</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>704</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>656</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>6</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>6</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>44</Reconnections_Total>
		<Reconnections_Completed_Within_Time>44</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>2</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>2</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Lakeland Power Distribution Ltd.</Company_Name>
		<Year>2015</Year>
		<Low_Voltage_Connections_Percentage>98.02</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>92.65</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>97.64</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>1.27</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>94.26</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>99</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>101</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>17281</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>16011</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>382</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>373</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>72</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>72</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>10</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>10</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>3</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>3</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>17281</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>220</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>2107</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>1986</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>9</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>9</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>224</Reconnections_Total>
		<Reconnections_Completed_Within_Time>224</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>5</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>5</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Lakeland Power Distribution Ltd.</Company_Name>
		<Year>2016</Year>
		<Low_Voltage_Connections_Percentage>99.16</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>90.59</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>98.65</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>95.95</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>1.97</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>99.79</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>118</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>119</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>1</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>1</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>16408</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>14864</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>592</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>584</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>74</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>71</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>5</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>5</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>5</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>5</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>16408</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>323</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>2346</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>2341</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>8</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>8</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>399</Reconnections_Total>
		<Reconnections_Completed_Within_Time>399</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>3</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>3</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Lakeland Power Distribution Ltd.</Company_Name>
		<Year>2017</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>88.2</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>96.61</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>1.69</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>134</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>134</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>14857</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>13104</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>599</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>599</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>59</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>57</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>3</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>3</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>6</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>6</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>14857</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>251</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>2622</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>2622</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>193</Reconnections_Total>
		<Reconnections_Completed_Within_Time>193</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>1</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>1</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Lakeland Power Distribution Ltd.</Company_Name>
		<Year>2018</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>93</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>1.26</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>94.15</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>251</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>251</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>12278</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>11419</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>501</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>501</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>11</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>11</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>8</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>8</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>2</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>2</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>12278</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>155</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>2686</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>2529</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>156</Reconnections_Total>
		<Reconnections_Completed_Within_Time>156</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>2</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>2</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Lakeland Power Distribution Ltd.</Company_Name>
		<Year>2019</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>89.61</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>96.43</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>1.05</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>80.99</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>166</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>166</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>12644</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>11330</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>447</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>447</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>28</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>27</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>14</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>14</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>8</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>8</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>12644</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>133</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>2678</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>2169</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>149</Reconnections_Total>
		<Reconnections_Completed_Within_Time>149</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Lakeland Power Distribution Ltd.</Company_Name>
		<Year>2020</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>89.9</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>93.75</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>1.08</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>85.8</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>205</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>205</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>13427</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>12071</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>605</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>605</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>16</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>15</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>3</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>3</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>2</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>2</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>13427</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>145</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>2591</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>2223</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>99</Reconnections_Total>
		<Reconnections_Completed_Within_Time>99</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Lakeland Power Distribution Ltd.</Company_Name>
		<Year>2021</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>90.81</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>93.33</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>1.12</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>70.65</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>304</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>304</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>11491</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>10435</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>941</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>941</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>30</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>28</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>4</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>4</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>4</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>4</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>11491</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>129</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>2501</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>1767</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>117</Reconnections_Total>
		<Reconnections_Completed_Within_Time>117</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>London Hydro Inc.</Company_Name>
		<Year>2015</Year>
		<Low_Voltage_Connections_Percentage>97.62</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>67.98</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>2.58</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>98.62</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>99.15</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>90.74</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>1517</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>1554</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>8</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>8</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>172611</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>117335</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>646</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>646</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>22052</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>22052</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>105</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>105</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>172611</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>4449</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>24115</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>23782</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>4920</Reconnections_Total>
		<Reconnections_Completed_Within_Time>4878</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>49</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>54</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>London Hydro Inc.</Company_Name>
		<Year>2016</Year>
		<Low_Voltage_Connections_Percentage>96.59</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>66.96</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.9</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>97.27</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>3.08</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>98.79</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>99.23</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>91.43</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>1870</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>1936</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>1</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>1</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>181789</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>121718</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>1011</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>1010</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>21566</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>21566</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>110</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>107</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>181789</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>5604</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>26454</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>26134</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>1</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>1</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>4422</Reconnections_Total>
		<Reconnections_Completed_Within_Time>4388</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>32</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>35</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>London Hydro Inc.</Company_Name>
		<Year>2017</Year>
		<Low_Voltage_Connections_Percentage>97.56</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>68.57</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.87</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>96.46</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>2.95</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>95.21</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>99.92</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>1796</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>1841</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>2</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>2</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>173303</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>118834</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>745</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>744</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>22470</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>22470</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>113</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>109</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>173303</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>5112</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>27896</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>26560</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>1</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>1</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>2442</Reconnections_Total>
		<Reconnections_Completed_Within_Time>2440</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>36</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>36</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>London Hydro Inc.</Company_Name>
		<Year>2018</Year>
		<Low_Voltage_Connections_Percentage>99.48</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>70.33</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>97.04</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>3.02</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>82.75</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>99.95</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>2300</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>2312</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>1</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>1</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>145788</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>102529</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>348</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>348</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>22056</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>22055</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>135</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>131</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>145788</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>4403</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>27877</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>23068</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>2032</Reconnections_Total>
		<Reconnections_Completed_Within_Time>2031</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>18</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>18</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>London Hydro Inc.</Company_Name>
		<Year>2019</Year>
		<Low_Voltage_Connections_Percentage>99.32</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>76.79</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>98.29</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>2.85</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>99.74</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>2328</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>2344</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>3</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>3</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>126567</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>97195</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>270</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>270</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>24500</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>24500</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>175</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>172</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>126567</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>3608</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>1594</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>1594</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>2304</Reconnections_Total>
		<Reconnections_Completed_Within_Time>2298</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>5</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>5</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>London Hydro Inc.</Company_Name>
		<Year>2020</Year>
		<Low_Voltage_Connections_Percentage>98.86</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>73.41</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>93.15</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>3.82</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>2340</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>2367</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>1</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>1</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>107594</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>78982</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>303</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>303</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>29627</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>29627</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>146</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>136</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>107594</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>4113</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>1612</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>1612</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>796</Reconnections_Total>
		<Reconnections_Completed_Within_Time>796</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>14</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>14</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>London Hydro Inc.</Company_Name>
		<Year>2021</Year>
		<Low_Voltage_Connections_Percentage>99.15</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>68.27</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>93.1</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>5.26</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>98.49</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>3039</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>3065</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>4</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>4</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>108554</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>74113</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>487</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>487</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>20778</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>20778</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>145</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>135</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>108554</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>5709</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>1965</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>1965</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>727</Reconnections_Total>
		<Reconnections_Completed_Within_Time>716</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Milton Hydro Distribution Inc.</Company_Name>
		<Year>2015</Year>
		<Low_Voltage_Connections_Percentage>96.53</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>96.25</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>1.97</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>779</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>807</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>31601</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>30417</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>373</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>373</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>1022</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>1022</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>1</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>1</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>8</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>8</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>31601</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>621</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>382</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>382</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>141</Reconnections_Total>
		<Reconnections_Completed_Within_Time>141</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>60</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>60</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Milton Hydro Distribution Inc.</Company_Name>
		<Year>2016</Year>
		<Low_Voltage_Connections_Percentage>99.6</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>96.68</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>1.58</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>994</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>998</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>28931</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>27971</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>498</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>498</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>2014</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>2014</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>3</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>3</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>8</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>8</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>28931</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>457</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>498</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>498</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>197</Reconnections_Total>
		<Reconnections_Completed_Within_Time>197</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>27</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>27</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Milton Hydro Distribution Inc.</Company_Name>
		<Year>2017</Year>
		<Low_Voltage_Connections_Percentage>96.76</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>96.52</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>1.64</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>1017</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>1051</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>26498</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>25577</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>379</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>379</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>1738</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>1738</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>10</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>10</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>8</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>8</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>26498</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>434</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>379</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>379</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>122</Reconnections_Total>
		<Reconnections_Completed_Within_Time>122</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>16</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>16</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Milton Hydro Distribution Inc.</Company_Name>
		<Year>2018</Year>
		<Low_Voltage_Connections_Percentage>99.61</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>93.87</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>1.18</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>1782</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>1789</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>21523</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>20204</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>396</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>396</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>1353</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>1353</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>13</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>13</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>9</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>9</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>21523</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>255</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>396</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>396</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>47</Reconnections_Total>
		<Reconnections_Completed_Within_Time>47</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>10</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>10</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Milton Hydro Distribution Inc.</Company_Name>
		<Year>2019</Year>
		<Low_Voltage_Connections_Percentage>99.88</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>84.44</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.68</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>99.32</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>861</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>862</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>28539</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>24097</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>351</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>351</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>928</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>928</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>7</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>7</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>6</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>6</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>28539</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>195</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>351</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>351</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>147</Reconnections_Total>
		<Reconnections_Completed_Within_Time>146</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Milton Hydro Distribution Inc.</Company_Name>
		<Year>2020</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>73.17</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>1.05</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>855</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>855</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>34270</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>25076</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>375</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>375</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>753</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>753</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>6</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>6</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>13</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>13</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>34270</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>359</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>375</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>375</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>29</Reconnections_Total>
		<Reconnections_Completed_Within_Time>29</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Milton Hydro Distribution Inc.</Company_Name>
		<Year>2021</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>76.24</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.56</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>878</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>878</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>30873</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>23539</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>521</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>521</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>197</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>197</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>2</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>2</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>12</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>12</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>30873</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>172</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>521</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>521</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>60</Reconnections_Total>
		<Reconnections_Completed_Within_Time>60</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>3</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>3</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Newmarket-Tay Power Distribution Ltd.</Company_Name>
		<Year>2015</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>87.21</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>98.09</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>1.43</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>96.61</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>439</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>439</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>46743</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>40765</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>2350</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>2305</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>1422</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>1422</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>16</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>16</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>37276</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>532</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>3190</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>3082</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>35</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>35</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>504</Reconnections_Total>
		<Reconnections_Completed_Within_Time>504</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>61</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>61</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Newmarket-Tay Power Distribution Ltd.</Company_Name>
		<Year>2016</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>85.9</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.73</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>97.22</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>1.47</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>99.26</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>99.79</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>680</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>680</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>48087</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>41309</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>1506</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>1502</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>1461</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>1461</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>36</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>35</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>37214</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>546</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>7711</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>7654</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>4</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>4</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>476</Reconnections_Total>
		<Reconnections_Completed_Within_Time>475</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>20</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>20</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Newmarket-Tay Power Distribution Ltd.</Company_Name>
		<Year>2017</Year>
		<Low_Voltage_Connections_Percentage>99.8</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>81.18</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.92</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.92</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>95.45</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.87</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>99.42</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>491</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>492</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>1</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>1</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>48605</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>39457</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>1283</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>1282</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>1291</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>1290</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>22</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>21</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>39168</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>339</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>8818</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>8767</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>1</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>1</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>92</Reconnections_Total>
		<Reconnections_Completed_Within_Time>92</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>29</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>29</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Newmarket-Tay Power Distribution Ltd.</Company_Name>
		<Year>2018</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>70.86</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.99</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.95</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>93.94</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>1.15</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>99.37</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>625</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>625</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>33993</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>24088</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>7191</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>7190</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>2204</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>2203</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>33</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>31</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>33993</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>391</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>8104</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>8053</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>1</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>1</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>296</Reconnections_Total>
		<Reconnections_Completed_Within_Time>296</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>10</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>10</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Newmarket-Tay Power Distribution Ltd.</Company_Name>
		<Year>2019</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>68.58</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.9</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.95</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>4.98</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>98.85</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>495</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>495</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>2</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>2</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>30039</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>20601</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>991</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>990</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>2066</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>2065</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>20</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>20</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>30039</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>1495</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>8283</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>8188</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>1</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>1</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>181</Reconnections_Total>
		<Reconnections_Completed_Within_Time>181</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Newmarket-Tay Power Distribution Ltd.</Company_Name>
		<Year>2020</Year>
		<Low_Voltage_Connections_Percentage>98.12</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>75</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>73.64</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>98.87</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.96</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>97.14</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>3.31</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>95.87</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>313</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>319</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>4</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>3</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>29173</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>21484</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>622</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>615</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>2239</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>2238</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>35</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>34</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>29173</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>966</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>6603</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>6330</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>10</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>10</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>63</Reconnections_Total>
		<Reconnections_Completed_Within_Time>63</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>1</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>1</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Newmarket-Tay Power Distribution Ltd.</Company_Name>
		<Year>2021</Year>
		<Low_Voltage_Connections_Percentage>96.28</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>54.76</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>98.71</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>96</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>8.61</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>98.64</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>285</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>296</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>5</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>5</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>35021</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>19178</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>852</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>841</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>2505</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>2505</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>25</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>24</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>35021</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>3016</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>6988</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>6893</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>11</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>11</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>30</Reconnections_Total>
		<Reconnections_Completed_Within_Time>30</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>2</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>2</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Niagara Peninsula Energy Inc.</Company_Name>
		<Year>2015</Year>
		<Low_Voltage_Connections_Percentage>91.45</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>94.55</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>82.66</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>95.72</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>91.53</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.98</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>695</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>760</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>55</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>52</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>55878</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>46186</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>1004</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>961</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>8410</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>8410</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>59</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>54</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>49</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>41</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>55878</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>549</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>918</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>918</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>6</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>6</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>425</Reconnections_Total>
		<Reconnections_Completed_Within_Time>425</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>58</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>58</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>83.67</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Niagara Peninsula Energy Inc.</Company_Name>
		<Year>2016</Year>
		<Low_Voltage_Connections_Percentage>92.67</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>83.01</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.78</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>97.1</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.93</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>872</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>941</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>43</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>43</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>57097</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>47395</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>913</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>911</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>10065</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>10065</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>69</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>67</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>46</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>43</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>57097</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>532</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>913</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>913</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>2</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>2</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>450</Reconnections_Total>
		<Reconnections_Completed_Within_Time>450</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>24</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>24</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>93.48</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Niagara Peninsula Energy Inc.</Company_Name>
		<Year>2017</Year>
		<Low_Voltage_Connections_Percentage>91.48</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>87.99</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>98.34</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>93.06</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>97.06</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.93</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>848</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>927</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>57</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>57</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>48412</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>42599</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>241</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>237</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>9916</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>9228</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>68</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>66</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>69</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>69</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>48412</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>452</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>241</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>241</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>4</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>4</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>144</Reconnections_Total>
		<Reconnections_Completed_Within_Time>144</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>30</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>30</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Niagara Peninsula Energy Inc.</Company_Name>
		<Year>2018</Year>
		<Low_Voltage_Connections_Percentage>93.33</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>90.74</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>85.87</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>98.89</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>86.26</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>1.27</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>434</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>465</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>54</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>49</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>42540</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>36531</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>898</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>888</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>8822</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>7610</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>63</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>63</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>46</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>46</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>42540</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>539</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>898</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>898</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>10</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>10</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>136</Reconnections_Total>
		<Reconnections_Completed_Within_Time>136</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>23</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>23</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Niagara Peninsula Energy Inc.</Company_Name>
		<Year>2019</Year>
		<Low_Voltage_Connections_Percentage>93.57</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>84.67</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.5</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>88.87</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>97.65</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.94</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>786</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>840</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>1</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>1</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>44979</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>38085</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>595</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>592</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>11047</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>9818</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>85</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>83</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>53</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>50</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>44979</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>425</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>595</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>595</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>3</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>3</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>485</Reconnections_Total>
		<Reconnections_Completed_Within_Time>485</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>11</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>11</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>94.34</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Niagara Peninsula Energy Inc.</Company_Name>
		<Year>2020</Year>
		<Low_Voltage_Connections_Percentage>85.94</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>82.84</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.32</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>98</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>1.24</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>911</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>1060</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>1</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>1</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>46817</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>38782</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>346</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>346</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>18896</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>18767</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>50</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>49</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>34</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>33</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>46817</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>580</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>346</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>346</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>416</Reconnections_Total>
		<Reconnections_Completed_Within_Time>416</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>4</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>4</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>97.06</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Niagara Peninsula Energy Inc.</Company_Name>
		<Year>2021</Year>
		<Low_Voltage_Connections_Percentage>91.39</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>86.64</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.2</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>2.08</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>743</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>813</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>48542</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>42059</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>1027</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>1027</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>16106</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>15977</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>59</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>59</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>38</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>38</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>48542</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>1011</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>1027</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>1027</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>317</Reconnections_Total>
		<Reconnections_Completed_Within_Time>317</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>8</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>8</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Niagara-on-the-Lake Hydro Inc.</Company_Name>
		<Year>2015</Year>
		<Low_Voltage_Connections_Percentage>96.92</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>87.69</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.66</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.96</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.38</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>377</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>389</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>7</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>7</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>9291</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>8147</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>297</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>296</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>4618</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>4616</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>10</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>10</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>1</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>1</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>9291</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>35</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>10703</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>10703</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>31</Reconnections_Total>
		<Reconnections_Completed_Within_Time>31</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>7</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>7</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Niagara-on-the-Lake Hydro Inc.</Company_Name>
		<Year>2016</Year>
		<Low_Voltage_Connections_Percentage>98.92</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>86.19</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.51</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.38</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>274</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>277</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>5</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>5</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>9308</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>8023</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>203</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>202</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>3767</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>3767</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>2</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>2</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>5</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>5</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>9308</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>35</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>8721</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>8721</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>1</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>1</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>30</Reconnections_Total>
		<Reconnections_Completed_Within_Time>30</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>8</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>8</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Niagara-on-the-Lake Hydro Inc.</Company_Name>
		<Year>2017</Year>
		<Low_Voltage_Connections_Percentage>98.94</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>87.26</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.49</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>187</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>189</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>6</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>6</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>7606</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>6637</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>367</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>367</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>3555</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>3555</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>5</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>5</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>10</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>10</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>7606</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>37</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>8044</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>8044</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>37</Reconnections_Total>
		<Reconnections_Completed_Within_Time>37</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>2</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>2</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Niagara-on-the-Lake Hydro Inc.</Company_Name>
		<Year>2018</Year>
		<Low_Voltage_Connections_Percentage>99.42</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>89.98</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.26</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>172</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>173</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>10</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>10</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>6525</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>5871</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>260</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>260</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>4016</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>4016</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>3</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>3</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>6</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>6</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>6525</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>17</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>6058</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>6058</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>31</Reconnections_Total>
		<Reconnections_Completed_Within_Time>31</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>16</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>16</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Niagara-on-the-Lake Hydro Inc.</Company_Name>
		<Year>2019</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>86.8</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.59</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>144</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>144</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>9</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>9</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>7230</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>6276</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>160</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>160</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>3751</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>3751</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>6</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>6</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>4</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>4</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>7230</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>43</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>5465</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>5465</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>31</Reconnections_Total>
		<Reconnections_Completed_Within_Time>31</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>1</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>1</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Niagara-on-the-Lake Hydro Inc.</Company_Name>
		<Year>2020</Year>
		<Low_Voltage_Connections_Percentage>99.21</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>95.61</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.44</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>126</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>127</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>11</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>11</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>8392</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>8024</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>130</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>130</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>7067</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>7067</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>1</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>1</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>9</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>9</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>8392</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>37</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>7389</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>7389</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>22</Reconnections_Total>
		<Reconnections_Completed_Within_Time>22</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>1</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>1</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Niagara-on-the-Lake Hydro Inc.</Company_Name>
		<Year>2021</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>98.34</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.32</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>166</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>166</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>8</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>8</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>8453</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>8313</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>139</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>139</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>8722</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>8722</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>4</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>4</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>4</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>4</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>8453</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>27</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>8216</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>8216</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>15</Reconnections_Total>
		<Reconnections_Completed_Within_Time>15</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>1</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>1</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>North Bay Hydro Distribution Limited</Company_Name>
		<Year>2015</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>82.09</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>6.63</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>51</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>51</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>3</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>3</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>29786</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>24451</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>972</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>972</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>4229</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>4229</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>21</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>21</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>3</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>3</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>29786</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>1974</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>4235</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>4235</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>518</Reconnections_Total>
		<Reconnections_Completed_Within_Time>518</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>10</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>10</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>North Bay Hydro Distribution Limited</Company_Name>
		<Year>2016</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>83.61</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.86</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>6.07</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>99.97</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>37</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>37</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>4</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>4</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>28642</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>23949</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>730</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>729</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>3642</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>3642</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>27</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>27</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>3</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>3</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>28642</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>1740</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>3749</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>3748</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>1</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>1</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>589</Reconnections_Total>
		<Reconnections_Completed_Within_Time>589</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>3</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>3</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>North Bay Hydro Distribution Limited</Company_Name>
		<Year>2017</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>86.56</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>4.87</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>43</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>43</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>23569</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>20401</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>688</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>688</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>4271</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>4271</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>33</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>33</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>23569</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>1147</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>3768</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>3768</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>500</Reconnections_Total>
		<Reconnections_Completed_Within_Time>500</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>4</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>4</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>North Bay Hydro Distribution Limited</Company_Name>
		<Year>2018</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>91.13</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>5.62</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>44</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>44</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>3</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>3</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>21218</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>19335</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>535</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>535</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>2667</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>2667</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>46</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>46</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>4</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>4</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>21218</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>1193</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>3621</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>3621</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>396</Reconnections_Total>
		<Reconnections_Completed_Within_Time>396</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>1</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>1</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>North Bay Hydro Distribution Limited</Company_Name>
		<Year>2019</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>95.65</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>1.58</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>57</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>57</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>2</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>2</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>19292</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>18452</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>534</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>534</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>3114</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>3114</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>17</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>17</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>19292</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>304</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>4010</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>4010</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>360</Reconnections_Total>
		<Reconnections_Completed_Within_Time>360</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>North Bay Hydro Distribution Limited</Company_Name>
		<Year>2020</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>82.23</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>4.35</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>97.08</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>90</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>90</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>19796</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>16279</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>389</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>389</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>4028</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>4028</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>15</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>15</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>19796</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>862</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>4012</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>3895</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>112</Reconnections_Total>
		<Reconnections_Completed_Within_Time>112</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>North Bay Hydro Distribution Limited</Company_Name>
		<Year>2021</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>81.51</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>9.55</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>60.22</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>105</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>105</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>19777</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>16121</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>754</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>754</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>5501</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>5501</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>21</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>21</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>19777</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>1889</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>3783</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>2278</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>113</Reconnections_Total>
		<Reconnections_Completed_Within_Time>113</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Northern Ontario Wires Inc.</Company_Name>
		<Year>2015</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>100</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>98.15</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>7</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>7</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>1</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>1</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>5964</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>5964</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>741</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>741</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>210</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>210</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>4</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>4</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>0</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>741</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>741</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>108</Reconnections_Total>
		<Reconnections_Completed_Within_Time>106</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Northern Ontario Wires Inc.</Company_Name>
		<Year>2016</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>100</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>98.23</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>14</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>14</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>1</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>1</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>5680</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>5680</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>683</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>683</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>247</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>247</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>2</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>2</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>0</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>683</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>683</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>113</Reconnections_Total>
		<Reconnections_Completed_Within_Time>111</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Northern Ontario Wires Inc.</Company_Name>
		<Year>2017</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>100</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>14</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>14</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>6154</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>6154</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>23</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>23</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>255</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>255</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>0</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>0</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>0</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>713</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>713</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>94</Reconnections_Total>
		<Reconnections_Completed_Within_Time>94</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Northern Ontario Wires Inc.</Company_Name>
		<Year>2018</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>100</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>5</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>5</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>4931</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>4931</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>25</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>25</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>224</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>224</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>5</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>5</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>0</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>717</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>717</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>75</Reconnections_Total>
		<Reconnections_Completed_Within_Time>75</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Northern Ontario Wires Inc.</Company_Name>
		<Year>2019</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>100</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>1</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>1</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>5332</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>5332</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>23</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>23</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>257</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>257</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>5</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>5</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>5332</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>600</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>600</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>127</Reconnections_Total>
		<Reconnections_Completed_Within_Time>127</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Northern Ontario Wires Inc.</Company_Name>
		<Year>2020</Year>
		<Telephone_Accessibility_Percentage>100</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>98.41</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>0</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>0</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>4809</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>4809</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>29</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>29</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>408</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>408</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>0</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>0</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>0</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>660</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>660</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>63</Reconnections_Total>
		<Reconnections_Completed_Within_Time>62</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Northern Ontario Wires Inc.</Company_Name>
		<Year>2021</Year>
		<Telephone_Accessibility_Percentage>100</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>88.04</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>0</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>0</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>4809</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>4809</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>29</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>29</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>521</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>521</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>0</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>0</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>0</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>673</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>673</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>92</Reconnections_Total>
		<Reconnections_Completed_Within_Time>81</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Oakville Hydro Electricity Distribution Inc.</Company_Name>
		<Year>2015</Year>
		<Low_Voltage_Connections_Percentage>94.59</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>80.62</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.53</Written_Response_to_Enquiries_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>1.47</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>99.72</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>857</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>906</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>57916</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>46691</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>1402</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>1402</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>1699</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>1691</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>0</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>0</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>57916</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>849</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>1402</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>1402</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>356</Reconnections_Total>
		<Reconnections_Completed_Within_Time>355</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>2</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>2</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Oakville Hydro Electricity Distribution Inc.</Company_Name>
		<Year>2016</Year>
		<Low_Voltage_Connections_Percentage>81.15</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>72.83</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>86.12</Written_Response_to_Enquiries_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>2.71</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>98.99</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>1296</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>1597</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>71525</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>52091</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>1407</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>1407</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>2385</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>2054</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>0</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>0</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>71525</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>1938</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>19132</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>19132</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>395</Reconnections_Total>
		<Reconnections_Completed_Within_Time>391</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>5</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>5</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Oakville Hydro Electricity Distribution Inc.</Company_Name>
		<Year>2017</Year>
		<Low_Voltage_Connections_Percentage>97.03</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>80.62</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>95.83</Written_Response_to_Enquiries_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>2.12</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>98.05</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>1762</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>1816</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>58249</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>46962</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>1220</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>1220</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>2974</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>2850</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>0</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>0</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>58249</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>1232</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>1220</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>1220</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>205</Reconnections_Total>
		<Reconnections_Completed_Within_Time>201</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>24</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>24</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Oakville Hydro Electricity Distribution Inc.</Company_Name>
		<Year>2018</Year>
		<Low_Voltage_Connections_Percentage>95.16</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>85.2</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>98</Written_Response_to_Enquiries_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>1.28</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>99.44</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>1514</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>1591</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>51290</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>43698</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>746</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>746</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>4152</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>4069</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>0</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>0</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>51290</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>656</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>18657</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>18657</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>178</Reconnections_Total>
		<Reconnections_Completed_Within_Time>177</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>24</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>24</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Oakville Hydro Electricity Distribution Inc.</Company_Name>
		<Year>2019</Year>
		<Low_Voltage_Connections_Percentage>94.72</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>85.9</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.94</Written_Response_to_Enquiries_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.93</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>897</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>947</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>45789</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>39333</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>722</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>722</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>3569</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>3567</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>0</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>0</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>45789</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>426</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>18762</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>18762</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>179</Reconnections_Total>
		<Reconnections_Completed_Within_Time>179</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Oakville Hydro Electricity Distribution Inc.</Company_Name>
		<Year>2020</Year>
		<Low_Voltage_Connections_Percentage>83.1</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>79.34</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.96</Written_Response_to_Enquiries_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>3.12</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>98.84</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>944</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>1136</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>47039</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>37323</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>259</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>259</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>4897</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>4895</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>0</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>0</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>47039</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>1469</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>19388</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>19388</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>86</Reconnections_Total>
		<Reconnections_Completed_Within_Time>85</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>12</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>12</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Oakville Hydro Electricity Distribution Inc.</Company_Name>
		<Year>2021</Year>
		<Low_Voltage_Connections_Percentage>89.8</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>79.15</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.87</Written_Response_to_Enquiries_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>1.78</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>1250</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>1392</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>46240</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>36601</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>130</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>130</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>4632</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>4626</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>0</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>0</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>46240</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>823</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>18972</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>18972</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>28</Reconnections_Total>
		<Reconnections_Completed_Within_Time>28</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>6</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>6</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Orangeville Hydro Limited</Company_Name>
		<Year>2015</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>99.99</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>97.86</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.01</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>99.6</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>176</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>176</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>22972</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>22969</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>52</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>52</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>655</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>641</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>13</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>13</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>22972</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>3</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>2304</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>2304</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>26</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>26</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>252</Reconnections_Total>
		<Reconnections_Completed_Within_Time>251</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>4</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>4</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Orangeville Hydro Limited</Company_Name>
		<Year>2016</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>99.52</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.77</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.95</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.39</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>99.96</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>273</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>273</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>23539</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>23427</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>436</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>435</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>2061</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>2060</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>5</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>5</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>23539</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>91</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>2856</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>2855</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>1</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>1</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>215</Reconnections_Total>
		<Reconnections_Completed_Within_Time>215</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>4</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>4</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Orangeville Hydro Limited</Company_Name>
		<Year>2017</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>99.99</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.83</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.01</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>355</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>355</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>22480</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>22477</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>595</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>594</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>1857</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>1857</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>5</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>5</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>22480</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>3</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>2608</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>2608</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>39</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>39</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>114</Reconnections_Total>
		<Reconnections_Completed_Within_Time>114</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>2</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>2</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Orangeville Hydro Limited</Company_Name>
		<Year>2018</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>99.94</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.76</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>98.21</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.04</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>99.87</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>75</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>97.53</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>326</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>326</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>6</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>6</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>21455</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>21443</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>411</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>410</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>1622</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>1593</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>3</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>3</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>21455</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>8</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>2357</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>2354</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>4</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>3</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>81</Reconnections_Total>
		<Reconnections_Completed_Within_Time>79</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>9</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>9</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Orangeville Hydro Limited</Company_Name>
		<Year>2019</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>99.9</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.58</Written_Response_to_Enquiries_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.06</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>95.88</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>106</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>106</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>22769</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>22747</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>272</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>272</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>3360</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>3346</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>0</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>0</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>22769</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>13</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>2333</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>2333</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>97</Reconnections_Total>
		<Reconnections_Completed_Within_Time>93</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Orangeville Hydro Limited</Company_Name>
		<Year>2020</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>99.11</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.54</Written_Response_to_Enquiries_Percentage>
		<Appointments_Scheduling_Percentage>99.39</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>97.62</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>214</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>214</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>1</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>1</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>18133</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>17971</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>320</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>320</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>3710</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>3693</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>0</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>0</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>0</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>2472</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>2457</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>42</Reconnections_Total>
		<Reconnections_Completed_Within_Time>41</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Orangeville Hydro Limited</Company_Name>
		<Year>2021</Year>
		<Low_Voltage_Connections_Percentage>99.24</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>99.21</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.25</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>98.64</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>94.52</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>260</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>262</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>15963</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>15837</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>268</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>266</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>3677</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>3627</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>7</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>7</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>16687</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>2301</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>2175</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>23</Reconnections_Total>
		<Reconnections_Completed_Within_Time>23</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Oshawa PUC Networks Inc.</Company_Name>
		<Year>2015</Year>
		<Low_Voltage_Connections_Percentage>95.38</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>70.18</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.6</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>1.82</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>99.99</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>1300</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>1363</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>1</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>1</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>54920</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>38543</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>756</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>753</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>1697</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>1697</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>24</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>24</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>1</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>1</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>54920</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>999</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>8410</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>8409</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>836</Reconnections_Total>
		<Reconnections_Completed_Within_Time>836</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>67</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>67</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Oshawa PUC Networks Inc.</Company_Name>
		<Year>2016</Year>
		<Low_Voltage_Connections_Percentage>92.64</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>73.7</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.47</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>1.3</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>957</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>1033</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>63383</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>46713</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>774</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>774</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>2094</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>2083</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>35</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>35</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>4</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>4</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>63383</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>821</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>7914</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>7914</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>772</Reconnections_Total>
		<Reconnections_Completed_Within_Time>772</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>45</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>45</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Oshawa PUC Networks Inc.</Company_Name>
		<Year>2017</Year>
		<Low_Voltage_Connections_Percentage>99.47</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>90.52</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>98.53</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.91</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.42</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>92.78</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>99.82</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>939</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>944</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>57117</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>51705</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>7979</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>7862</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>2253</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>2251</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>37</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>37</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>7</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>7</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>57117</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>238</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>7815</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>7251</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>117</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>117</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>558</Reconnections_Total>
		<Reconnections_Completed_Within_Time>557</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>55</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>55</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Oshawa PUC Networks Inc.</Company_Name>
		<Year>2018</Year>
		<Low_Voltage_Connections_Percentage>99.78</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>90.1</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.98</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.43</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>97.5</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>1375</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>1378</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>58328</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>52552</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>969</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>969</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>8017</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>8015</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>75</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>75</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>3</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>3</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>58328</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>252</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>10130</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>9877</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>253</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>253</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>801</Reconnections_Total>
		<Reconnections_Completed_Within_Time>801</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>56</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>56</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Oshawa PUC Networks Inc.</Company_Name>
		<Year>2019</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>94.13</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>98.55</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.23</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>92.51</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>509</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>509</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>48721</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>45863</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>884</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>884</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>21050</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>21050</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>69</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>68</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>4</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>4</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>48721</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>111</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>9983</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>9235</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>748</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>748</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>1284</Reconnections_Total>
		<Reconnections_Completed_Within_Time>1284</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Oshawa PUC Networks Inc.</Company_Name>
		<Year>2020</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>92.03</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.52</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>88.21</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>411</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>411</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>36084</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>33208</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>981</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>981</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>20638</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>20638</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>58</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>58</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>3</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>3</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>36084</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>186</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>11535</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>10175</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>1360</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>1360</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>3</Reconnections_Total>
		<Reconnections_Completed_Within_Time>3</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Oshawa PUC Networks Inc.</Company_Name>
		<Year>2021</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>96.7</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>97.71</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.17</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>81.14</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>645</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>645</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>1</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>1</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>38810</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>37530</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>1253</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>1253</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>24817</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>24248</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>56</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>56</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>10</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>9</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>38810</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>65</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>10438</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>8469</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>1919</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>1919</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>243</Reconnections_Total>
		<Reconnections_Completed_Within_Time>243</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>90</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Ottawa River Power Corporation</Company_Name>
		<Year>2015</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>99.89</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>98.84</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>98.39</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.11</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>101</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>101</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>28502</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>28471</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>339</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>339</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>431</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>426</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>62</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>61</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>28502</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>31</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>339</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>339</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>137</Reconnections_Total>
		<Reconnections_Completed_Within_Time>137</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>7</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>7</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Ottawa River Power Corporation</Company_Name>
		<Year>2016</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>99.89</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>99.64</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>139</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>139</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>22224</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>22200</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>2812</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>2812</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>468</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>468</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>54</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>54</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>11</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>11</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>22224</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>2812</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>2802</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>155</Reconnections_Total>
		<Reconnections_Completed_Within_Time>155</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Ottawa River Power Corporation</Company_Name>
		<Year>2017</Year>
		<Low_Voltage_Connections_Percentage>98.57</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>99.87</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.14</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>99.85</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>69</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>70</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>6</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>6</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>17660</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>17637</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>584</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>579</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>1075</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>1075</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>47</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>47</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>3</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>3</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>17660</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>3383</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>3378</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>5</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>5</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>140</Reconnections_Total>
		<Reconnections_Completed_Within_Time>140</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Ottawa River Power Corporation</Company_Name>
		<Year>2018</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>99.92</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>98.64</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>99.81</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>130</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>130</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>1</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>1</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>17852</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>17837</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>294</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>290</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>250</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>250</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>70</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>70</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>1</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>1</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>17852</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>3674</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>3667</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>4</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>4</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>97</Reconnections_Total>
		<Reconnections_Completed_Within_Time>97</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Ottawa River Power Corporation</Company_Name>
		<Year>2019</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>99.95</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>98.15</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.05</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>97.94</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>93</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>93</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>17041</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>17032</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>325</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>319</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>634</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>634</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>45</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>45</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>17041</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>9</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>3843</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>3764</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>6</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>6</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>136</Reconnections_Total>
		<Reconnections_Completed_Within_Time>136</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Ottawa River Power Corporation</Company_Name>
		<Year>2020</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>97.63</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>98.29</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>98.63</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>2.37</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>98.04</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>81</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>81</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>15555</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>15186</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>175</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>172</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>73</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>72</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>10</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>10</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>15555</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>369</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>3321</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>3256</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>3</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>3</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>61</Reconnections_Total>
		<Reconnections_Completed_Within_Time>61</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Ottawa River Power Corporation</Company_Name>
		<Year>2021</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>94.33</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>97.58</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.26</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>88.1</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>5.66</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>96.66</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>94</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>94</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>1</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>1</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>17252</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>16274</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>124</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>121</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>810</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>804</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>42</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>37</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>17252</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>977</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>1979</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>1913</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>3</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>3</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>76</Reconnections_Total>
		<Reconnections_Completed_Within_Time>76</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>PUC Distribution Inc.</Company_Name>
		<Year>2015</Year>
		<Low_Voltage_Connections_Percentage>97.22</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>98.31</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>82.3</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>97.42</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>97.31</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>98.39</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>1.58</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>92.04</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>60</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>140</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>144</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>118</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>116</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>38874</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>31993</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>1240</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>1208</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>892</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>868</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>62</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>61</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>38874</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>614</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>13018</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>11982</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>5</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>3</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>215</Reconnections_Total>
		<Reconnections_Completed_Within_Time>215</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>4</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>4</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>PUC Distribution Inc.</Company_Name>
		<Year>2016</Year>
		<Low_Voltage_Connections_Percentage>98.85</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>81.28</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>98.3</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.2</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>89.8</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>1.49</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>98.51</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>345</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>349</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>19</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>19</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>40787</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>33153</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>1468</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>1443</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>875</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>868</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>49</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>44</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>40787</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>607</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>11615</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>11442</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>1</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>1</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>369</Reconnections_Total>
		<Reconnections_Completed_Within_Time>369</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>PUC Distribution Inc.</Company_Name>
		<Year>2017</Year>
		<Low_Voltage_Connections_Percentage>96.67</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>79.88</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>97.62</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.28</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>86.59</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>3.07</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>91.07</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>99.72</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>232</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>240</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>39</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>39</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>46817</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>37396</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>1259</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>1229</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>1118</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>1110</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>82</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>71</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>46817</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>1435</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>11116</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>10123</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>1</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>1</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>355</Reconnections_Total>
		<Reconnections_Completed_Within_Time>354</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>PUC Distribution Inc.</Company_Name>
		<Year>2018</Year>
		<Low_Voltage_Connections_Percentage>99.12</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>77.7</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>98.48</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>98.43</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>92.16</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>3.66</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>94.7</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>113</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>114</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>65</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>65</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>45328</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>35218</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>1119</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>1102</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>1213</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>1194</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>51</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>47</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>45328</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>1659</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>10976</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>10394</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>1</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>1</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>385</Reconnections_Total>
		<Reconnections_Completed_Within_Time>385</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>PUC Distribution Inc.</Company_Name>
		<Year>2019</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>72.43</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>98.65</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>4.65</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>78.45</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>176</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>176</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>61</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>61</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>55098</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>39905</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>1034</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>1020</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>780</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>780</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>62</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>62</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>55098</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>2560</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>11757</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>9223</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>10</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>10</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>213</Reconnections_Total>
		<Reconnections_Completed_Within_Time>213</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>PUC Distribution Inc.</Company_Name>
		<Year>2020</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>68.88</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>3.6</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>98.82</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>193</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>193</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>155</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>155</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>43601</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>30032</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>1119</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>1119</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>838</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>838</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>58</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>58</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>43601</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>1569</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>10718</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>10591</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>22</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>22</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>50</Reconnections_Total>
		<Reconnections_Completed_Within_Time>50</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>PUC Distribution Inc.</Company_Name>
		<Year>2021</Year>
		<Low_Voltage_Connections_Percentage>97.6</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>71.13</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.92</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>93.75</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>2.87</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>81.15</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>244</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>250</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>79</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>79</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>41884</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>29790</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>1252</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>1251</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>612</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>612</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>32</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>30</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>41884</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>1201</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>12363</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>10033</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>39</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>39</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>82</Reconnections_Total>
		<Reconnections_Completed_Within_Time>82</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Renfrew Hydro Inc.</Company_Name>
		<Year>2015</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>89.59</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>96.94</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>4.12</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>95.8</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>84</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>84</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>9165</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>8211</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>196</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>190</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>123</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>123</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>2</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>2</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>9165</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>378</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>880</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>843</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>5</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>5</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>18</Reconnections_Total>
		<Reconnections_Completed_Within_Time>18</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Renfrew Hydro Inc.</Company_Name>
		<Year>2016</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>91.86</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>95.69</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.41</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.03</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>98.4</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>70</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>70</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>7902</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>7259</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>116</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>111</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>170</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>169</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>7</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>7</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>7902</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>2</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>751</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>739</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>5</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>5</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>14</Reconnections_Total>
		<Reconnections_Completed_Within_Time>14</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Renfrew Hydro Inc.</Company_Name>
		<Year>2017</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>98.67</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>97.47</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>98.81</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.07</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>98.31</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>81</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>81</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>7066</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>6972</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>198</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>193</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>421</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>416</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>3</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>3</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>7066</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>5</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>887</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>872</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>3</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>3</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>25</Reconnections_Total>
		<Reconnections_Completed_Within_Time>25</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>1</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>1</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Renfrew Hydro Inc.</Company_Name>
		<Year>2018</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>98.59</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>95.63</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>95</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.06</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>99.22</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>54</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>54</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>6594</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>6501</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>160</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>153</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>480</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>456</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>1</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>1</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>6594</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>4</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>773</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>767</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>13</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>13</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>25</Reconnections_Total>
		<Reconnections_Completed_Within_Time>25</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>1</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>1</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Renfrew Hydro Inc.</Company_Name>
		<Year>2019</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>98.78</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.39</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.07</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>99.26</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>67</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>67</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>5797</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>5726</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>170</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>170</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>329</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>327</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>2</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>2</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>5797</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>4</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>814</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>808</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>6</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>6</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>37</Reconnections_Total>
		<Reconnections_Completed_Within_Time>37</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Renfrew Hydro Inc.</Company_Name>
		<Year>2020</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>98.26</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.48</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.09</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>99.63</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>77</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>77</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>6429</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>6317</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>191</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>190</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>643</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>643</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>3</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>3</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>6429</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>6</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>802</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>799</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>1</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>1</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>13</Reconnections_Total>
		<Reconnections_Completed_Within_Time>13</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Renfrew Hydro Inc.</Company_Name>
		<Year>2021</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>97.76</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>91</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>91</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>4815</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>4707</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>222</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>222</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>761</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>761</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>2</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>2</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>4815</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>794</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>794</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>18</Reconnections_Total>
		<Reconnections_Completed_Within_Time>18</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Rideau St. Lawrence Distribution Inc.</Company_Name>
		<Year>2015</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>91.96</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.31</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>2.56</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>72</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>72</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>10314</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>9485</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>726</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>721</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>26</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>26</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>6</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>6</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>10314</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>264</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>76</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>76</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>5</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>5</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>79</Reconnections_Total>
		<Reconnections_Completed_Within_Time>79</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Rideau St. Lawrence Distribution Inc.</Company_Name>
		<Year>2016</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>74.22</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>94.52</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>2.3</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>99.1</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>89</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>89</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>8764</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>6505</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>73</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>69</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>208</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>208</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>2</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>2</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>8764</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>202</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>886</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>878</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>4</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>4</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>81</Reconnections_Total>
		<Reconnections_Completed_Within_Time>81</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Rideau St. Lawrence Distribution Inc.</Company_Name>
		<Year>2017</Year>
		<Low_Voltage_Connections_Percentage>97.78</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>72.87</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>95.77</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>86.3</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>1.6</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>99.67</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>88</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>90</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>8760</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>6383</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>71</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>68</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>73</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>63</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>5</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>5</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>8760</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>140</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>900</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>897</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>3</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>3</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>60</Reconnections_Total>
		<Reconnections_Completed_Within_Time>60</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Rideau St. Lawrence Distribution Inc.</Company_Name>
		<Year>2018</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>76.76</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>85.11</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.66</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>99.73</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>98.08</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>77</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>77</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>8235</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>6321</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>197</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>197</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>188</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>160</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>4</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>4</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>8235</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>54</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>739</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>737</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>2</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>2</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>52</Reconnections_Total>
		<Reconnections_Completed_Within_Time>51</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Rideau St. Lawrence Distribution Inc.</Company_Name>
		<Year>2019</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>80.36</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>83.98</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.32</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>62</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>62</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>7175</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>5766</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>190</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>190</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>362</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>304</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>4</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>4</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>7175</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>23</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>723</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>723</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>32</Reconnections_Total>
		<Reconnections_Completed_Within_Time>32</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Rideau St. Lawrence Distribution Inc.</Company_Name>
		<Year>2020</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>77.81</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>81.5</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.42</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>115</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>115</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>7435</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>5785</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>173</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>173</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>746</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>608</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>3</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>3</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>7435</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>31</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>772</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>772</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>8</Reconnections_Total>
		<Reconnections_Completed_Within_Time>8</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Rideau St. Lawrence Distribution Inc.</Company_Name>
		<Year>2021</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>76.2</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>97.88</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.61</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>134</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>134</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>7189</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>5478</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>167</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>167</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>848</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>830</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>10</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>10</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>7189</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>44</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>868</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>868</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>10</Reconnections_Total>
		<Reconnections_Completed_Within_Time>10</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Sioux Lookout Hydro Inc.</Company_Name>
		<Year>2015</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>96.24</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>96.15</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>98.25</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>1.72</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>25</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>25</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>4543</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>4372</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>130</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>125</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>57</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>56</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>29</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>29</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>45</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>45</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>4543</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>78</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>130</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>130</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>5</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>5</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>15</Reconnections_Total>
		<Reconnections_Completed_Within_Time>15</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>1</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>1</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Sioux Lookout Hydro Inc.</Company_Name>
		<Year>2016</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>94.01</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>91.74</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>2.79</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>93.33</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>17</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>17</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>4009</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>3769</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>109</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>100</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>110</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>110</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>39</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>39</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>54</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>54</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>4009</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>112</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>135</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>126</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>9</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>9</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>17</Reconnections_Total>
		<Reconnections_Completed_Within_Time>17</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Sioux Lookout Hydro Inc.</Company_Name>
		<Year>2017</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>93.54</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>3.09</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>98.39</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>18</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>18</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>4242</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>3968</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>38</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>38</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>97</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>97</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>1</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>1</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>2</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>2</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>4242</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>131</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>186</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>183</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>3</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>3</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>23</Reconnections_Total>
		<Reconnections_Completed_Within_Time>23</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Sioux Lookout Hydro Inc.</Company_Name>
		<Year>2018</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>93.17</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>3.48</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>98.64</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>23</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>23</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>3676</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>3425</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>54</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>54</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>103</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>103</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>1</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>1</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>6</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>6</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>3676</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>128</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>221</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>218</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>3</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>3</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>12</Reconnections_Total>
		<Reconnections_Completed_Within_Time>12</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Sioux Lookout Hydro Inc.</Company_Name>
		<Year>2019</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>94.41</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.09</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>99.31</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>29</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>29</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>2506</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>2366</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>81</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>81</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>110</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>109</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>1</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>1</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>2506</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>144</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>143</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>1</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>1</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>12</Reconnections_Total>
		<Reconnections_Completed_Within_Time>12</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>1</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>1</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Sioux Lookout Hydro Inc.</Company_Name>
		<Year>2020</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>91.52</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>40</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>40</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>3029</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>2772</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>32</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>32</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>84</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>84</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>0</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>0</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>4</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>4</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>3029</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>241</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>241</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>11</Reconnections_Total>
		<Reconnections_Completed_Within_Time>11</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Sioux Lookout Hydro Inc.</Company_Name>
		<Year>2021</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>91.96</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>35</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>35</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>4205</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>3867</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>73</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>73</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>110</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>110</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>2</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>2</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>4205</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>268</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>268</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>12</Reconnections_Total>
		<Reconnections_Completed_Within_Time>12</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Synergy North Corporation</Company_Name>
		<Year>2015</Year>
		<Low_Voltage_Connections_Percentage>99.88</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>96.97</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>92.9</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.94</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.55</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>92.78</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.4</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>98.95</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>842</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>843</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>33</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>32</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>56422</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>52417</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>1636</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>1635</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>224</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>223</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>97</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>90</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>36</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>31</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>56422</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>225</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>9836</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>9733</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>1027</Reconnections_Total>
		<Reconnections_Completed_Within_Time>1027</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>6</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>6</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>86.11</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Synergy North Corporation</Company_Name>
		<Year>2016</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>93.72</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.69</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>95.65</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.25</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>99.23</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>780</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>780</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>19</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>19</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>57256</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>53659</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>1635</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>1630</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>183</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>183</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>69</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>66</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>39</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>39</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>57256</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>143</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>8927</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>8858</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>5</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>5</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>868</Reconnections_Total>
		<Reconnections_Completed_Within_Time>868</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>4</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>4</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Synergy North Corporation</Company_Name>
		<Year>2017</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>95.23</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.82</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>93.44</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.22</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>96.54</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>837</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>837</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>22</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>22</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>50861</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>48433</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>1665</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>1662</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>285</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>285</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>61</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>57</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>25</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>24</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>50861</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>111</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>10040</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>9693</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>3</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>3</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>765</Reconnections_Total>
		<Reconnections_Completed_Within_Time>765</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>1</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>1</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>96</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Synergy North Corporation</Company_Name>
		<Year>2018</Year>
		<Low_Voltage_Connections_Percentage>99.15</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>94.97</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>96.44</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>91.4</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.46</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>94.24</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>466</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>470</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>24</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>24</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>46506</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>44165</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>1264</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>1264</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>449</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>433</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>93</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>85</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>42</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>38</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>46506</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>213</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>10677</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>10062</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>7</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>7</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>534</Reconnections_Total>
		<Reconnections_Completed_Within_Time>534</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>1</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>1</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>90.48</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Synergy North Corporation</Company_Name>
		<Year>2019</Year>
		<Low_Voltage_Connections_Percentage>99.67</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>90.86</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>98.62</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.42</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>99.21</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>302</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>303</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>20</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>20</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>51014</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>46353</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>886</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>886</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>724</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>714</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>92</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>92</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>34</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>34</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>51014</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>212</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>10057</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>9978</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>3</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>3</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>522</Reconnections_Total>
		<Reconnections_Completed_Within_Time>522</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>1</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>1</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Synergy North Corporation</Company_Name>
		<Year>2020</Year>
		<Low_Voltage_Connections_Percentage>98.74</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>94.44</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>87.51</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>97.36</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>98.84</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.48</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>88.51</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>97.56</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>235</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>238</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>18</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>17</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>48032</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>42031</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>415</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>415</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>605</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>589</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>86</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>85</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>26</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>26</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>48032</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>231</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>10351</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>9162</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>2</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>2</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>41</Reconnections_Total>
		<Reconnections_Completed_Within_Time>40</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Synergy North Corporation</Company_Name>
		<Year>2021</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>89.99</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>96.52</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.19</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>94.51</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>263</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>263</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>43300</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>38964</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>1183</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>1183</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>633</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>611</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>96</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>96</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>28</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>28</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>43300</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>81</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>11194</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>10580</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>282</Reconnections_Total>
		<Reconnections_Completed_Within_Time>282</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>5</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>5</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Tillsonburg Hydro Inc.</Company_Name>
		<Year>2015</Year>
		<Low_Voltage_Connections_Percentage>94.57</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>68.38</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>6.77</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>95.93</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>87</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>92</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>5196</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>3553</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>99</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>99</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>72</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>72</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>3</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>3</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>5196</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>352</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>123</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>118</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>98</Reconnections_Total>
		<Reconnections_Completed_Within_Time>98</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Tillsonburg Hydro Inc.</Company_Name>
		<Year>2016</Year>
		<Low_Voltage_Connections_Percentage>97.56</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>63.96</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>98.29</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>8.19</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>98.88</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>160</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>164</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>6678</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>4271</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>234</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>230</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>62</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>62</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>5</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>5</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>6678</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>547</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>268</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>265</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>4</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>4</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>107</Reconnections_Total>
		<Reconnections_Completed_Within_Time>107</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Tillsonburg Hydro Inc.</Company_Name>
		<Year>2017</Year>
		<Low_Voltage_Connections_Percentage>99.47</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>84.57</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>2.57</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>99.1</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>188</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>189</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>6507</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>5503</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>238</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>238</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>49</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>49</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>10</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>10</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>6507</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>167</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>442</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>438</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>121</Reconnections_Total>
		<Reconnections_Completed_Within_Time>121</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Tillsonburg Hydro Inc.</Company_Name>
		<Year>2018</Year>
		<Low_Voltage_Connections_Percentage>97.96</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>88.18</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>2.45</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>98.71</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>192</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>196</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>5593</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>4932</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>138</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>138</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>20</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>20</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>10</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>10</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>5593</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>137</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>309</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>305</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>76</Reconnections_Total>
		<Reconnections_Completed_Within_Time>76</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Tillsonburg Hydro Inc.</Company_Name>
		<Year>2019</Year>
		<Low_Voltage_Connections_Percentage>99.56</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>84.59</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>98.44</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>2.85</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>97.08</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>227</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>228</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>4419</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>3738</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>128</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>126</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>9</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>9</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>8</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>8</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>4419</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>126</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>240</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>233</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>2</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>2</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>35</Reconnections_Total>
		<Reconnections_Completed_Within_Time>35</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>1</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>1</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Tillsonburg Hydro Inc.</Company_Name>
		<Year>2020</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Appointments_Met_Percentage>99.36</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>92.31</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Appointments_Scheduling_Percentage>98.79</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>87.88</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>284</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>284</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>0</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>0</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>157</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>156</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>13</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>12</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>9</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>9</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>0</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>331</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>327</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>1</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>1</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>33</Reconnections_Total>
		<Reconnections_Completed_Within_Time>29</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Tillsonburg Hydro Inc.</Company_Name>
		<Year>2021</Year>
		<Low_Voltage_Connections_Percentage>99.51</Low_Voltage_Connections_Percentage>
		<Appointments_Met_Percentage>98.21</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>92.86</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Appointments_Scheduling_Percentage>99.25</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>408</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>410</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>0</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>0</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>224</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>220</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>14</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>13</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>11</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>11</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>0</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>530</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>526</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>4</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>4</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>29</Reconnections_Total>
		<Reconnections_Completed_Within_Time>29</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>1</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>1</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Toronto Hydro-Electric System Limited</Company_Name>
		<Year>2015</Year>
		<Low_Voltage_Connections_Percentage>96.91</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>76.78</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.91</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>97.46</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>87.23</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>1.56</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>89.02</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>99.97</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>2631</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>2715</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>71</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>71</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>520676</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>399801</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>19574</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>19557</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>39400</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>38398</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>1363</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>1189</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>520676</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>8110</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>115731</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>103024</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>17</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>17</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>7538</Reconnections_Total>
		<Reconnections_Completed_Within_Time>7536</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>122</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>122</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Toronto Hydro-Electric System Limited</Company_Name>
		<Year>2016</Year>
		<Low_Voltage_Connections_Percentage>97.67</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>64.74</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.49</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>93.11</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>91.83</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>3.07</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>72.02</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>99.7</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>2973</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>3044</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>69</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>69</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>573631</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>371345</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>11086</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>11029</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>42967</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>40007</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>1187</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>1090</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>573631</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>17637</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>113715</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>81894</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>4167</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>4167</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>7670</Reconnections_Total>
		<Reconnections_Completed_Within_Time>7647</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>124</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>124</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Toronto Hydro-Electric System Limited</Company_Name>
		<Year>2017</Year>
		<Low_Voltage_Connections_Percentage>98.32</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>98.41</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>77.92</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.37</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>98.96</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>93.6</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>1.89</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>81.81</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>99.38</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>92.41</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>2577</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>2621</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>63</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>62</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>486943</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>379426</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>14565</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>14473</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>47800</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>47302</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>1219</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>1141</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>486943</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>9204</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>175348</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>143448</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>93</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>93</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>6153</Reconnections_Total>
		<Reconnections_Completed_Within_Time>6115</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>146</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>158</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Toronto Hydro-Electric System Limited</Company_Name>
		<Year>2018</Year>
		<Low_Voltage_Connections_Percentage>99.8</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>80.15</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.66</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>98.37</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>86.63</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>1.39</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>81.55</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>99.65</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>5564</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>5575</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>117</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>117</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>431878</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>346131</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>19747</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>19680</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>54565</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>53678</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>1257</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>1089</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>431878</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>6009</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>188033</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>153334</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>77</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>77</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>5185</Reconnections_Total>
		<Reconnections_Completed_Within_Time>5167</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>269</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>269</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Toronto Hydro-Electric System Limited</Company_Name>
		<Year>2019</Year>
		<Low_Voltage_Connections_Percentage>99.74</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>99.28</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>74.77</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.04</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.35</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>92.41</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>3.49</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>91.81</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>99.94</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>5811</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>5826</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>139</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>138</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>443881</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>331870</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>18170</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>17995</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>58542</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>58162</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>1094</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>1011</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>443881</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>15487</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>187762</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>172379</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>175</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>175</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>5162</Reconnections_Total>
		<Reconnections_Completed_Within_Time>5159</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>22</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>22</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Toronto Hydro-Electric System Limited</Company_Name>
		<Year>2020</Year>
		<Low_Voltage_Connections_Percentage>99.73</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>69.89</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.85</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>96.26</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>88.31</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>2.68</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>94.12</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>99.48</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>7022</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>7041</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>87</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>87</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>409721</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>286336</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>16459</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>16435</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>67243</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>64726</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>1155</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>1020</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>409721</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>10964</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>170184</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>160185</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>24</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>24</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>194</Reconnections_Total>
		<Reconnections_Completed_Within_Time>193</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>27</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>27</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Toronto Hydro-Electric System Limited</Company_Name>
		<Year>2021</Year>
		<Low_Voltage_Connections_Percentage>99.86</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>99.26</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>76.87</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.92</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>98.27</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>88.53</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>1.08</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>90.72</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>92.31</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>4925</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>4932</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>136</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>135</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>399919</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>307430</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>16685</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>16671</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>43809</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>43051</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>1247</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>1104</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>399919</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>4303</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>164838</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>149548</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>14</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>14</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>0</Reconnections_Total>
		<Reconnections_Completed_Within_Time>0</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>36</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>39</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Wasaga Distribution Inc.</Company_Name>
		<Year>2015</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>99.95</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>216</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>216</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>22592</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>22581</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>40</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>40</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>226</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>226</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>20</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>20</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>1</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>1</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>0</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>4108</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>4108</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>140</Reconnections_Total>
		<Reconnections_Completed_Within_Time>140</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>4</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>4</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Wasaga Distribution Inc.</Company_Name>
		<Year>2016</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>99.98</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>97.28</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>209</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>209</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>22785</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>22781</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>26</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>26</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>184</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>179</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>14</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>14</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>0</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>4166</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>4166</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>172</Reconnections_Total>
		<Reconnections_Completed_Within_Time>172</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>2</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>2</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Wasaga Distribution Inc.</Company_Name>
		<Year>2017</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>99.99</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.32</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Appointments_Scheduling_Percentage>92.9</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>290</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>290</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>20536</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>20534</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>17</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>17</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>146</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>145</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>12</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>12</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>1</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>1</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>0</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>4200</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>3902</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>92</Reconnections_Total>
		<Reconnections_Completed_Within_Time>92</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>5</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>5</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Wasaga Distribution Inc.</Company_Name>
		<Year>2018</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>99.99</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Appointments_Scheduling_Percentage>99.77</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>241</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>241</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>15548</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>15547</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>4</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>4</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>96</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>96</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>17</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>17</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>0</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>3554</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>3546</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>93</Reconnections_Total>
		<Reconnections_Completed_Within_Time>93</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>6</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>6</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Wasaga Distribution Inc.</Company_Name>
		<Year>2019</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>99.98</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>99.81</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>262</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>262</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>17615</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>17612</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>28</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>28</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>134</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>134</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>7</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>7</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>17615</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>3626</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>3619</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>64</Reconnections_Total>
		<Reconnections_Completed_Within_Time>64</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>4</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>4</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Wasaga Distribution Inc.</Company_Name>
		<Year>2020</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>99.97</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.62</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Appointments_Scheduling_Percentage>98.97</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>250</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>250</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>20935</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>20929</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>41</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>41</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>520</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>518</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>10</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>10</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>0</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>2237</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>2214</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>21</Reconnections_Total>
		<Reconnections_Completed_Within_Time>21</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Wasaga Distribution Inc.</Company_Name>
		<Year>2021</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>99.91</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.15</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>296</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>296</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>17114</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>17098</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>45</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>45</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>352</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>349</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>18</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>18</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>0</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>2718</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>2718</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>33</Reconnections_Total>
		<Reconnections_Completed_Within_Time>33</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Waterloo North Hydro Inc.</Company_Name>
		<Year>2015</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>88.11</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>4.08</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>99.65</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>737</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>737</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>9</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>9</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>42325</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>37294</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>1303</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>1303</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>3673</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>3673</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>44</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>44</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>24</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>24</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>44124</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>1799</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>12823</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>12778</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>107</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>107</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>245</Reconnections_Total>
		<Reconnections_Completed_Within_Time>245</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>29</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>29</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Waterloo North Hydro Inc.</Company_Name>
		<Year>2016</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>86.65</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>98.13</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>4.6</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>99.86</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>845</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>845</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>43</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>43</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>49192</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>42625</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>588</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>577</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>6959</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>6959</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>52</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>52</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>36</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>36</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>49192</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>2261</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>13123</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>13105</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>11</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>11</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>263</Reconnections_Total>
		<Reconnections_Completed_Within_Time>263</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>30</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>30</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Waterloo North Hydro Inc.</Company_Name>
		<Year>2017</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>72.77</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>96.4</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>96.55</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>3.7</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>99.62</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>700</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>700</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>8</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>8</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>42087</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>30625</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>639</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>616</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>7159</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>7159</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>58</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>56</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>31</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>31</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>42087</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>1559</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>13313</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>13263</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>50</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>50</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>173</Reconnections_Total>
		<Reconnections_Completed_Within_Time>173</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>76</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>76</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Waterloo North Hydro Inc.</Company_Name>
		<Year>2018</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>92.72</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.33</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>94.92</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>1.02</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>99.84</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>635</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>635</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>9</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>9</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>31774</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>29462</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>1050</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>1043</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>8133</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>8133</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>59</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>56</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>44</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>44</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>31774</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>325</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>12966</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>12945</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>21</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>21</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>145</Reconnections_Total>
		<Reconnections_Completed_Within_Time>145</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>73</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>73</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Waterloo North Hydro Inc.</Company_Name>
		<Year>2019</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>90.73</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>98.58</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>92.11</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.57</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>84.4</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>499</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>499</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>12</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>12</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>26032</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>23619</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>424</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>418</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>8526</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>8526</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>76</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>70</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>43</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>43</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>26032</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>149</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>13994</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>11811</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>2183</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>2183</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>128</Reconnections_Total>
		<Reconnections_Completed_Within_Time>128</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>8</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>8</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Waterloo North Hydro Inc.</Company_Name>
		<Year>2020</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>86.59</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.68</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.74</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>97.44</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.76</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>92.88</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>600</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>600</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>12</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>12</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>25520</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>22098</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>317</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>316</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>8482</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>8460</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>39</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>38</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>40</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>38</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>25520</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>193</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>12871</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>11954</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>917</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>917</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>53</Reconnections_Total>
		<Reconnections_Completed_Within_Time>53</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>1</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>1</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>95</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Waterloo North Hydro Inc.</Company_Name>
		<Year>2021</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>94.71</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>98.45</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.77</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.25</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>69.04</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>376</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>376</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>2</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>2</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>25866</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>24498</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>386</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>380</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>13958</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>13926</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>59</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>59</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>37</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>37</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>25866</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>64</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>14619</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>10093</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>4526</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>4526</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>130</Reconnections_Total>
		<Reconnections_Completed_Within_Time>130</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>1</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>1</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Welland Hydro-Electric System Corp.</Company_Name>
		<Year>2015</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>98.51</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>98.52</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.93</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>94.01</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>237</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>237</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>1</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>1</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>31980</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>31505</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>1347</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>1327</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>279</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>279</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>13</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>13</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>31980</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>296</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>5008</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>4708</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>308</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>308</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>598</Reconnections_Total>
		<Reconnections_Completed_Within_Time>598</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>17</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>17</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Welland Hydro-Electric System Corp.</Company_Name>
		<Year>2016</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>98.57</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>98.54</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.98</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>99.66</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>99.85</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>211</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>211</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>34561</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>34068</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>1639</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>1615</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>3454</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>3454</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>27</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>27</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>34561</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>340</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>7285</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>7260</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>2</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>2</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>655</Reconnections_Total>
		<Reconnections_Completed_Within_Time>654</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>13</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>13</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Welland Hydro-Electric System Corp.</Company_Name>
		<Year>2017</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>96.19</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>98.64</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.97</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.93</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>99.29</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>226</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>226</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>16257</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>15637</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>809</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>798</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>3657</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>3656</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>16</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>16</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>16257</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>151</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>1557</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>1546</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>1110</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>1110</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>232</Reconnections_Total>
		<Reconnections_Completed_Within_Time>232</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>23</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>23</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Welland Hydro-Electric System Corp.</Company_Name>
		<Year>2018</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>97.29</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>94.9</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.78</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>98.62</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>310</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>310</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>12506</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>12167</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>902</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>856</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>4684</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>4684</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>23</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>23</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>12506</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>97</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>2096</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>2067</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>4</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>4</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>280</Reconnections_Total>
		<Reconnections_Completed_Within_Time>280</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>3</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>3</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Welland Hydro-Electric System Corp.</Company_Name>
		<Year>2019</Year>
		<Low_Voltage_Connections_Percentage>94.82</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>88.9</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>93.16</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>3.29</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>96.82</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>366</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>386</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>12229</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>10872</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>1125</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>1048</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>7500</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>7500</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>14</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>14</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>12229</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>402</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>1728</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>1673</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>22</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>22</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>241</Reconnections_Total>
		<Reconnections_Completed_Within_Time>241</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Welland Hydro-Electric System Corp.</Company_Name>
		<Year>2020</Year>
		<Low_Voltage_Connections_Percentage>94.52</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>86.15</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>98.28</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>3.7</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>99.57</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>414</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>438</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>12790</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>11019</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>697</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>685</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>10953</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>10953</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>23</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>23</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>12790</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>473</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>2102</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>2093</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>9</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>9</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>99</Reconnections_Total>
		<Reconnections_Completed_Within_Time>99</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Welland Hydro-Electric System Corp.</Company_Name>
		<Year>2021</Year>
		<Low_Voltage_Connections_Percentage>99.68</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>83.07</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>97.88</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.96</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>2.84</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>99.15</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>616</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>618</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>13997</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>11627</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>897</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>878</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>13960</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>13954</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>22</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>22</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>13997</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>398</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>2235</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>2216</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>6</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>6</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>214</Reconnections_Total>
		<Reconnections_Completed_Within_Time>214</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Wellington North Power Inc.</Company_Name>
		<Year>2015</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>100</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>95.6</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>98.62</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>20</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>20</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>5134</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>5134</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>159</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>152</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>344</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>344</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>5</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>5</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>5134</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>872</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>860</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>14</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>14</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>22</Reconnections_Total>
		<Reconnections_Completed_Within_Time>22</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>2</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>2</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Wellington North Power Inc.</Company_Name>
		<Year>2016</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>99.92</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>98.98</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>99.68</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>22</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>22</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>5245</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>5241</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>196</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>194</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>416</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>416</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>4</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>4</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>5245</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>952</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>949</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>2</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>2</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>37</Reconnections_Total>
		<Reconnections_Completed_Within_Time>37</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>1</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>1</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Wellington North Power Inc.</Company_Name>
		<Year>2017</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>99.72</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.42</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>100</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>35</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>35</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>4984</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>4970</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>171</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>170</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>405</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>405</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>8</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>8</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>4984</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>994</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>994</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>1</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>1</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>29</Reconnections_Total>
		<Reconnections_Completed_Within_Time>29</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Wellington North Power Inc.</Company_Name>
		<Year>2018</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>99</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.09</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>96.95</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>99.53</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>49</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>49</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>4879</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>4830</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>220</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>218</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>361</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>350</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>11</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>11</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>4879</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>1072</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>1067</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>2</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>2</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>36</Reconnections_Total>
		<Reconnections_Completed_Within_Time>36</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>2</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>2</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Wellington North Power Inc.</Company_Name>
		<Year>2019</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>99</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>98.11</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>97.35</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.04</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>99.37</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>42</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>42</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>4921</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>4872</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>265</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>260</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>378</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>368</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>10</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>10</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>4921</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>2</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>1103</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>1096</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>5</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>5</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>58</Reconnections_Total>
		<Reconnections_Completed_Within_Time>58</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Wellington North Power Inc.</Company_Name>
		<Year>2020</Year>
		<Low_Voltage_Connections_Percentage>96.88</Low_Voltage_Connections_Percentage>
		<High_Voltage_Connections_Percentage>100</High_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>86.33</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.49</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.26</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>99.7</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>31</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>32</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>1</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>1</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>5846</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>5047</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>198</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>197</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>522</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>522</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>7</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>7</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>5846</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>15</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>1338</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>1334</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>1</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>1</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>21</Reconnections_Total>
		<Reconnections_Completed_Within_Time>21</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Wellington North Power Inc.</Company_Name>
		<Year>2021</Year>
		<Low_Voltage_Connections_Percentage>100</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>90.26</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.56</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>100</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>100</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.16</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>99.94</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>86</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>86</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>5657</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>5106</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>226</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>225</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>685</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>685</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>12</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>12</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>5657</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>9</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>1624</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>1623</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>1</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>1</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>15</Reconnections_Total>
		<Reconnections_Completed_Within_Time>15</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>1</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>1</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Westario Power Inc.</Company_Name>
		<Year>2015</Year>
		<Low_Voltage_Connections_Percentage>95.38</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>86.62</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>96.76</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>71.43</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>5.5</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>97.68</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>124</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>130</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>24234</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>20992</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>408</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>408</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>555</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>537</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>21</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>15</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>25779</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>1419</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>5080</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>4962</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>118</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>118</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>233</Reconnections_Total>
		<Reconnections_Completed_Within_Time>233</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>4</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>4</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Westario Power Inc.</Company_Name>
		<Year>2016</Year>
		<Low_Voltage_Connections_Percentage>92.13</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>82.9</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>100</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>96.39</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>57.14</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>1.65</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>99.65</Appointments_Scheduling_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>117</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>127</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>22701</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>18820</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>314</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>314</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>1577</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>1520</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>7</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>4</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>22701</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>374</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>4614</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>4598</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>0</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>0</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>194</Reconnections_Total>
		<Reconnections_Completed_Within_Time>194</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>0</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>0</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Westario Power Inc.</Company_Name>
		<Year>2017</Year>
		<Low_Voltage_Connections_Percentage>92.25</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>82.29</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>94.86</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>97.52</Written_Response_to_Enquiries_Percentage>
		<Emergency_Urban_Response_Percentage>50</Emergency_Urban_Response_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>2.99</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>99.63</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>131</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>142</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>20985</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>17269</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>214</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>203</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>1811</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>1766</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>10</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>5</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>0</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>0</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>20985</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>628</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>4614</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>4597</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>18</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>18</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>134</Reconnections_Total>
		<Reconnections_Completed_Within_Time>134</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>4</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>4</Micro-embedded_Generation_New>
	</R>
	<R>
		<Company_Name>Westario Power Inc.</Company_Name>
		<Year>2018</Year>
		<Low_Voltage_Connections_Percentage>90.61</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>86.92</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>96.4</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>98.57</Written_Response_to_Enquiries_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>1.31</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>76.15</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>164</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>181</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>20202</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>17560</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>417</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>402</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>1816</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>1790</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>0</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>0</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>16</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>16</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>20202</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>265</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>3962</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>3017</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>952</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>952</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>145</Reconnections_Total>
		<Reconnections_Completed_Within_Time>145</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>4</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>4</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Westario Power Inc.</Company_Name>
		<Year>2019</Year>
		<Low_Voltage_Connections_Percentage>91.83</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>85.86</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>95.02</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>97.71</Written_Response_to_Enquiries_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>1.75</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>57.69</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>191</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>208</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>18917</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>16243</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>442</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>420</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>2619</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>2559</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>0</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>0</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>7</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>7</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>18917</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>331</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>3822</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>2205</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>1539</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>1539</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>159</Reconnections_Total>
		<Reconnections_Completed_Within_Time>159</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>4</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>4</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>100</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Westario Power Inc.</Company_Name>
		<Year>2020</Year>
		<Low_Voltage_Connections_Percentage>95.43</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>86.73</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>97.33</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>99.65</Written_Response_to_Enquiries_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>1.5</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>73.06</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>100</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>209</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>219</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>16298</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>14135</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>637</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>620</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>2867</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>2857</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>0</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>0</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>34</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>30</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>16298</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>245</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>3946</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>2883</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>1085</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>1085</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>90</Reconnections_Total>
		<Reconnections_Completed_Within_Time>90</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>7</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>7</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>88.24</Emergency_Rural_Response_Percentage>
	</R>
	<R>
		<Company_Name>Westario Power Inc.</Company_Name>
		<Year>2021</Year>
		<Low_Voltage_Connections_Percentage>96.24</Low_Voltage_Connections_Percentage>
		<Telephone_Accessibility_Percentage>88.45</Telephone_Accessibility_Percentage>
		<Appointments_Met_Percentage>99.52</Appointments_Met_Percentage>
		<Written_Response_to_Enquiries_Percentage>98.92</Written_Response_to_Enquiries_Percentage>
		<Telephone_Call_Abandon_Rate_Percentage>0.78</Telephone_Call_Abandon_Rate_Percentage>
		<Appointments_Scheduling_Percentage>33.67</Appointments_Scheduling_Percentage>
		<Rescheduling_a_Missed_Appointment_Percentage>99.85</Rescheduling_a_Missed_Appointment_Percentage>
		<Reconnection_Performance_Standards_Percentage>100</Reconnection_Performance_Standards_Percentage>
		<New_Micro-embedded_Generation_Facilities_Connected_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_Percentage>
		<Connections_Low_Voltage_New_Services_Within_Time>256</Connections_Low_Voltage_New_Services_Within_Time>
		<Connections_Low_Voltage_New_Services>266</Connections_Low_Voltage_New_Services>
		<Connections_High_Voltage_New_Services>0</Connections_High_Voltage_New_Services>
		<Connections_High_Voltage_New_Services_Within_Time>0</Connections_High_Voltage_New_Services_Within_Time>
		<Telephone_Accessibility_Incoming>17255</Telephone_Accessibility_Incoming>
		<Telephone_Accessibility_Answered_Within_Time>15262</Telephone_Accessibility_Answered_Within_Time>
		<Appointments_Met_Scheduled>1033</Appointments_Met_Scheduled>
		<Appointments_Met_Completed_as_Required>1028</Appointments_Met_Completed_as_Required>
		<Written_Responses_Received>2866</Written_Responses_Received>
		<Written_Responses_Provided_Within_Time>2835</Written_Responses_Provided_Within_Time>
		<Emergency_Response_Urban_Calls>0</Emergency_Response_Urban_Calls>
		<Emergency_Response_Urban_Call_Response_Within_Time>0</Emergency_Response_Urban_Call_Response_Within_Time>
		<Emergency_Response_Rural_Calls>19</Emergency_Response_Rural_Calls>
		<Emergency_Response_Rural_Call_Response_Within_Time>18</Emergency_Response_Rural_Call_Response_Within_Time>
		<Telephone_Call_Abandon_Rate_Incoming>17255</Telephone_Call_Abandon_Rate_Incoming>
		<Telephone_Call_Abandon_Rate_Answered_Within_Time>134</Telephone_Call_Abandon_Rate_Answered_Within_Time>
		<Appointments_Scheduled_Requests>3502</Appointments_Scheduled_Requests>
		<Appointments_Scheduled_Scheduled>1179</Appointments_Scheduled_Scheduled>
		<Appointments_Rescheduled>2622</Appointments_Rescheduled>
		<Appointments_Rescheduled_In_Time>2618</Appointments_Rescheduled_In_Time>
		<Reconnections_Total>114</Reconnections_Total>
		<Reconnections_Completed_Within_Time>114</Reconnections_Completed_Within_Time>
		<Micro-embedded_Generation_Met>4</Micro-embedded_Generation_Met>
		<Micro-embedded_Generation_New>4</Micro-embedded_Generation_New>
		<Emergency_Rural_Response_Percentage>94.74</Emergency_Rural_Response_Percentage>
	</R>
</RS>