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<Company_Name>Alectra Utilities Corporation</Company_Name>
<Year>2018</Year>
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<Level_of_Public_Awareness>0.812659262974374</Level_of_Public_Awareness>
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<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.621</Rate_per_10_100_1000_km_of_line>
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<BillingAccuracy>
<Company_Name>Alectra Utilities Corporation</Company_Name>
<Year>2019</Year>
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<BillingAccuracy>
<Company_Name>Alectra Utilities Corporation</Company_Name>
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<BillingAccuracy>
<Company_Name>Alectra Utilities Corporation</Company_Name>
<Year>2021</Year>
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<Level_of_Public_Awareness>82</Level_of_Public_Awareness>
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<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.222</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Alectra Utilities Corporation</Company_Name>
<Year>2022</Year>
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<Level_of_Public_Awareness>82</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>32</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.617</Rate_per_10_100_1000_km_of_line>
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<BillingAccuracy>
<Company_Name>Alectra Utilities Corporation</Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>100.42%</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
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<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>30</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.591</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Algoma Power Inc.</Company_Name>
<Year>2018</Year>
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<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>82</Level_of_Public_Awareness>
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<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Algoma Power Inc.</Company_Name>
<Year>2019</Year>
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<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
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<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Algoma Power Inc.</Company_Name>
<Year>2020</Year>
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<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>147641</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
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<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Algoma Power Inc.</Company_Name>
<Year>2021</Year>
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<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.99950000000000006</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>148892</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Algoma Power Inc.</Company_Name>
<Year>2022</Year>
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<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9992</Customer_Satisfaction_Billing_Accuracy_Percentage>
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<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>82</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Algoma Power Inc.</Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.95%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>90%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>99.91%</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>150523</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>82</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Atikokan Hydro Inc.</Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>On Target</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>1</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>1</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>1</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>19660</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>85</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Atikokan Hydro Inc.</Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>On Target</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.99</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>1</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>1</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>19624</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Atikokan Hydro Inc.</Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>On Target</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>1</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>1</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>1</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>19594</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Atikokan Hydro Inc.</Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>On Target</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9998</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>1</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>1</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>19594</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>82</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Atikokan Hydro Inc.</Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>On Target</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9999</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>1</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>1</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>19505</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>82</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Atikokan Hydro Inc.</Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>On Target</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>100.00%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>90%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>99%</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>19505</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>87</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Bluewater Power Distribution Corporation</Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>At Budget</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>1</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.74399999999999999</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.99990000000000001</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>451594</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>86</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Bluewater Power Distribution Corporation</Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>At Budget</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>1</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>74.400000000000006</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>99.99</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>427164</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>87</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Bluewater Power Distribution Corporation</Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>Near Budget</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9998</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.77800000000000002</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.99990000000000001</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>487287</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>87</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Bluewater Power Distribution Corporation</Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>Near Budget</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9999</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>77.8</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>99.93</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>485268</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>88</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Bluewater Power Distribution Corporation</Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>Near Budget</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9996</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.80200000000000005</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.99939999999999996</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>490785</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>88</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Bluewater Power Distribution Corporation</Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.98%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>80.2%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>99.99%</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>489668</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>91</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Burlington Hydro Inc.</Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>On Track</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>1</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>94</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>91</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>811894</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>84</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Burlington Hydro Inc.</Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage></Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>1</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.96</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.82399999999999995</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>817803</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Burlington Hydro Inc.</Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage></Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9997</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.94</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.90900000000000003</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>820682</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Burlington Hydro Inc.</Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>0.83</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9997</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.96</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.69</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>825754</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>82</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>1</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.661</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Burlington Hydro Inc.</Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>1.01</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9997</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.91</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.68799999999999994</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>827959</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>82</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Burlington Hydro Inc.</Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>112%</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.98%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>90%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>80%</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>832655</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>85</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Canadian Niagara Power Inc.</Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>1</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.91</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.99839999999999995</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>355685</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>81</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Canadian Niagara Power Inc.</Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>1</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.91</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.99939999999999996</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>355342</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>1</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.963</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Canadian Niagara Power Inc.</Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9995</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.92</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.99919999999999898</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>360584</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Canadian Niagara Power Inc.</Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9983</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.95</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.99299999999999999</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>365559</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Canadian Niagara Power Inc.</Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9993</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.94</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.99770000000000003</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>368438</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>82</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>1</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.655</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Canadian Niagara Power Inc.</Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.95%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>89%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>99.54%</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>372332</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>82</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Centre Wellington Hydro Ltd.</Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>100</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>1</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>79.900000000000006</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>99.72</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>84389</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>85.6</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Centre Wellington Hydro Ltd.</Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>85</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>1</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>79.900000000000006</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.99880000000000002</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>85433</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>85.7</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Centre Wellington Hydro Ltd.</Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>0.73</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9988</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.81</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.99429999999999896</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>87012</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>85.7</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Centre Wellington Hydro Ltd.</Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>70</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9996</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>81</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.99029999999999996</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>88626</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>83.7</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Centre Wellington Hydro Ltd.</Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>0.76</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.999</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.79</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.99260000000000004</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>89906</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>83.7</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Centre Wellington Hydro Ltd.</Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>88%</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.83%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>79%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>99.31%</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>90530</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>83.9</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Chapleau Public Utilities Corporation</Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>Complete</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>1</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>95</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>100</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>14984</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>79</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Chapleau Public Utilities Corporation</Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>Complete</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>1</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>93</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>100</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>14809</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>79</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Chapleau Public Utilities Corporation</Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>Complete</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9998</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>93</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>100</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>14780</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>79</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Chapleau Public Utilities Corporation</Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>On target</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9999</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>93</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>100</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>14850</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>78</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Chapleau Public Utilities Corporation</Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>On Target</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>1</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>93</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>100</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>14862</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>78</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Chapleau Public Utilities Corporation</Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>On Target</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.99%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>93</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>100</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>14849</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>78</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Cooperative Hydro Embrun Inc.</Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.99</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>86.24</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.91359999999999997</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>27434</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>85</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Cooperative Hydro Embrun Inc.</Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>1</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>86.24</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>91.36</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>28025</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>84</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Cooperative Hydro Embrun Inc.</Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9995</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.88</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.92479999999999896</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>28517</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>84</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>10</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Cooperative Hydro Embrun Inc.</Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9997</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>88</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>92.48</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>29035</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>87.4</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Cooperative Hydro Embrun Inc.</Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9994</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>90.41</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>97.38</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>39312</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>87.4</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Cooperative Hydro Embrun Inc.</Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.87%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>90.41</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>97.38</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>31343</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>85</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>E.L.K. Energy Inc.</Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>In Progress</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>1</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>90% Satis</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>Excellent</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>142431</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>82</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>E.L.K. Energy Inc.</Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>In Progress</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>1</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>91% Satis</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>Excellent</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>145267</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>E.L.K. Energy Inc.</Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>In Progress</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9995</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>91% Satis</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>Excellent</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>146981</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>E.L.K. Energy Inc.</Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>In Progress</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9997</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>92.4 Satis</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>Excellent</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>149079</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>99.5</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>E.L.K. Energy Inc.</Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>In Progress</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9993</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>92.4 Satis</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>Excellent</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>151838</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>99.5</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>E.L.K. Energy Inc.</Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>In Progress</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.32%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>92.1% Satis</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>88%</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>156300</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>88</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Elexicon Energy Inc.</Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>0.99070000000000003</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>1</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.95</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.88</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>1970388</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>0.83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>2</Number_of_General_Public_Incidents>
<Rate_Category>0</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.535</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Elexicon Energy Inc.</Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>1.04</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>1</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.95</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.88600000000000001</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>2016987</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>84</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Elexicon Energy Inc.</Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>76.81</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.996</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>97</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>89.3</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>2046424</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>84</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Elexicon Energy Inc.</Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>0.94</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9975</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.97</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.93</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>2043657</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>87</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Elexicon Energy Inc.</Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>0.92479999999999996</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9982</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.9</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.91700000000000004</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>2068975</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>87</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>2</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.51</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Elexicon Energy Inc.</Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>116.67</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.87%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>90.00</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>88.97</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>2104838</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>89</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Enova Power Corp.</Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>In Progress</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9835</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>A</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.99301155619171899</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>1866859</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>0.83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>9</Number_of_General_Public_Incidents>
<Rate_Category>0</Rate_Category>
<Rate_per_10_100_1000_km_of_line>2.49</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Enova Power Corp.</Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>In Progress</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9995</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>A</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.99084021259753396</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>1888257</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>0.83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>4</Number_of_General_Public_Incidents>
<Rate_Category>0</Rate_Category>
<Rate_per_10_100_1000_km_of_line>1.103</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Enova Power Corp.</Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>On Target</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9998</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>A</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.99436778661195102</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>1901420</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>0.82</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>4</Number_of_General_Public_Incidents>
<Rate_Category>0</Rate_Category>
<Rate_per_10_100_1000_km_of_line>1.103</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Enova Power Corp.</Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>On Target</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9991</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>A</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.99090988473629005</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>1990636</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>0.84</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>2</Number_of_General_Public_Incidents>
<Rate_Category>0</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.548</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Enova Power Corp.</Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>On Target</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9995</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>A</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.98370000000000002</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>1948331</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>84</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>1</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.273</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Enova Power Corp.</Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>On Target</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.97%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>A</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>98.66%</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>1959961</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>88</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Entegrus Powerlines Inc.</Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>60.41</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>1</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>94</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>81</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>703676</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>NI</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>2</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>1.618</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Entegrus Powerlines Inc.</Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>85.6</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>1</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>94</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>79</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>693989</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>81</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>1</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.805</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Entegrus Powerlines Inc.</Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>112.4</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9981</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>93</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>74</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>747254</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>81</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>4</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>1.297</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Entegrus Powerlines Inc.</Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>20.2</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9991</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>92</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>85</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>737810</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>78</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>1</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.329</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Entegrus Powerlines Inc.</Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>40.6</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9991</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>93</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>81</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>730807</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>78</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>1</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.311</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Entegrus Powerlines Inc.</Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>61.9</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.95%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>94</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>75</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>766062</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>79</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>EnWin Utilities Ltd.</Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>0.97299999999999998</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>1</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.86</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.98629999999999995</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>1026074</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>82</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>EnWin Utilities Ltd.</Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>1.004</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>1</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.88</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.98740000000000006</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>1122571</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>82</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>1</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.214</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>EnWin Utilities Ltd.</Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>0.85599999999999898</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9995</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.88</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.99099999999999899</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>1062444</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>82</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>1</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.213</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>EnWin Utilities Ltd.</Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>0.76800000000000002</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9996</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.86</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.99270000000000003</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>1052713</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>81</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>EnWin Utilities Ltd.</Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>1.071</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9849</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.86</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.99180000000000001</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>1067447</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>81</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>ENWIN Utilities Ltd.</Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>109.4%</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.93%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>83%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>99.16%</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>1053700</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>82</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>EPCOR Electricity Distribution Ontario Inc.</Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>0.55640000000000001</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>1</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.73</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.99429999999999996</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>208459</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>83.3</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>EPCOR Electricity Distribution Ontario Inc.</Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>75.930000000000007</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>1</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>73</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>98.94</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>212552</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>82.8</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>EPCOR Electricity Distribution Ontario Inc.</Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>77.41</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9996</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.74</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.999</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>218122</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>82.8</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>1</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.27</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>EPCOR Electricity Distribution Ontario Inc.</Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>79.48</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9996</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.74</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.99750000000000005</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>221549</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>83.5</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>EPCOR Electricity Distribution Ontario Inc.</Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>85.44</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9997</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.74</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.99819999999999998</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>224311</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>83.5</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>EPCOR Electricity Distribution Ontario Inc.</Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>93.39%</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.98%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>74.0%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>99.80%</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>227163</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>82.9</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>ERTH Power Corporation</Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>0.99099189970075297</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.99</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.77083256156143098</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.997409797896741</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>296607</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>0.840832561561432</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>ERTH Power Corporation</Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>1.08</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.98</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>77.099999999999994</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>99.85</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>288028</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>85.1</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>ERTH Power Corporation</Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>1.0680000000000001</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9975</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.77</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>99.58</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>285416</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>85.1</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>1</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.229</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>ERTH Power Corporation</Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>1.0449999999999999</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9985</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.77</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>99.26</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>288839</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>84.4</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>1</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.226</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>ERTH Power Corporation</Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>0.95099999999999996</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9962</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.76</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>99.43</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>294761</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>84.4</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>ERTH Power Corporation</Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>100.7</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.69%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>76</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>99.66</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>298209</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>83.9</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Essex Powerlines Corporation</Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>0.188</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.98</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.83</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.98519999999999996</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>379918</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Essex Powerlines Corporation</Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>0.375</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>1</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.83</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.9899</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>365793</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Essex Powerlines Corporation</Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>0.56999999999999895</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9992</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.86</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.99150000000000005</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>370925</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Essex Powerlines Corporation</Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>0.76129999999999998</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9995</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.86</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.99080000000000001</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>373662</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>85</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Essex Powerlines Corporation</Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>0.97650000000000003</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9995</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.86</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.996</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>377745</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>85</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Essex Powerlines Corporation</Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>99.84%</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.90%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>87%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>99.4%</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>379817</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>85</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Festival Hydro Inc.</Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>103.6</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>1</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.97</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>99.99</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>255962</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>81</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Festival Hydro Inc.</Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>112</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>1</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.97</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>99.99</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>270228</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>81</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>1</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.383</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Festival Hydro Inc.</Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>92</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9996</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>91</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>99.93</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>263066</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>80</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Festival Hydro Inc.</Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>105</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9998</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>91</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>100</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>274786</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>77</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Festival Hydro Inc.</Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>95</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9997</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>93</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>99.99</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>278307</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>77</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Festival Hydro Inc.</Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>106</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.97%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>93</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>100</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>280731</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>77</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Fort Frances Power Corporation</Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>1.27</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>1</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.89300000000000002</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.999</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>45315</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>78.51</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Fort Frances Power Corporation</Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>0.78</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>1</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.91700000000000004</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.98899999999999999</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>45393</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>79.91</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Fort Frances Power Corporation</Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>1.198</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9982</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.91700000000000004</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.999</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>45396</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>79.91</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Fort Frances Power Corporation</Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>1.0940000000000001</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9875</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.98399999999999999</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>1</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>45396</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>84.3</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Fort Frances Power Corporation</Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>1.7869999999999999</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9977</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.98399999999999999</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>1</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>45541</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>84.3</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Fort Frances Power Corporation</Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>145.3</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.67%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>99.7</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>98</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>44779</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>83.9</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>10</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>GrandBridge Energy Inc.</Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>0.92185261616716196</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9993</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>A</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.94588183571066098</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>1276498</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>0.83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>1</Number_of_General_Public_Incidents>
<Rate_Category>0</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.502</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>GrandBridge Energy Inc.</Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>0.96230769230769198</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9997</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>A</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.90802818542618402</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>1283069</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>0.835</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>0</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>GrandBridge Energy Inc.</Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>0.86419796412194605</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9995</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>A</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.90774946456143801</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>1294789</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>0.835</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>3</Number_of_General_Public_Incidents>
<Rate_Category>0</Rate_Category>
<Rate_per_10_100_1000_km_of_line>1.472</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>GrandBridge Energy Inc.</Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>0.83986038025779197</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9998</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>A</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.92620010026907595</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>1321768</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>0.84</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>0</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>GrandBridge Energy Inc.</Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>0.751</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9998</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>A</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.878</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>1336274</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>84</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>1</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.473</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>GrandBridge Energy Inc.</Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>83.7%</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.97%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>A</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>99.9%</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>1366654</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>84</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Greater Sudbury Hydro Inc.</Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>0.97470000000000001</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>1</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.9</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>84.19</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>545529</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>80</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Greater Sudbury Hydro Inc.</Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>0.84719999999999995</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>1</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.88</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>82.69</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>577725</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Greater Sudbury Hydro Inc.</Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>1.1000000000000001</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9995</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.89</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>87.6</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>576860</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Greater Sudbury Hydro Inc.</Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>0.90439999999999998</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9997</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.93600000000000005</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>87.86</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>577377</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>85</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Greater Sudbury Hydro Inc.</Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>0.74860000000000004</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9994</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.94599999999999995</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.84860000000000002</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>578941</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>85</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Greater Sudbury Hydro Inc.</Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>79.31%</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.95%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>92.83%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>93.12%</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>580786</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>89</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Grimsby Power Incorporated</Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>0.86639999999999995</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>1</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.78800000000000003</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.99929999999999997</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>139034</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>82.6</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Grimsby Power Incorporated</Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>0.86229999999999996</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>1</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.78800000000000003</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.99860000000000004</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>140623</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>82.9</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Grimsby Power Incorporated</Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>0.67600000000000005</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9999</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.79</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.99890000000000001</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>141831</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>82.9</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Grimsby Power Incorporated</Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>0.94020000000000004</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9999</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.79</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.99929999999999997</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>143900</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>82.5</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Grimsby Power Incorporated</Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>0.95950000000000002</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9999</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.77</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.99990000000000001</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>144009</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>82.5</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Grimsby Power Incorporated</Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>85.5%</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.99%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>77%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>99.86%</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>144377</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>83.8</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Halton Hills Hydro Inc.</Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>1.2338</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>1</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.95</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.99980000000000002</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>277895</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>85</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Halton Hills Hydro Inc.</Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>1.1456</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>1</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.95</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.99980000000000002</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>276856</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Halton Hills Hydro Inc.</Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>1.0455000000000001</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.999</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.96</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>1</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>277680</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>2</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Halton Hills Hydro Inc.</Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>1.1339999999999999</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9992</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.96</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.99960000000000004</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>277687</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>79</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Halton Hills Hydro Inc.</Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>1.081</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9988</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.9</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.99960000000000004</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>248278</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>79</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>1</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.591</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Halton Hills Hydro Inc.</Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>97.91%</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.92%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>90%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>99.98%</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>279340</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>81.15</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>2</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>1.176</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Hearst Power Distribution Company Limited</Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>Established</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>1</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>96% Good</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.99</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>33250</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>78</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Hearst Power Distribution Company Limited</Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>Established</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>1</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>98.2% Good</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.99</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>33327</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>77.43</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Hearst Power Distribution Company Limited</Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>New DSP</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9998</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>98.2% Good</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>1</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>33241</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>77.43</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Hearst Power Distribution Company Limited</Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9999</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>97.4% Good</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.99909999999999999</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>33332</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>79</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Hearst Power Distribution Company Limited</Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9999</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>97.4% Good</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>1</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>33437</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>79</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Hearst Power Distribution Company Limited</Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>Implemented</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.92%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>98.4% Good</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>99.84%</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>33535</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>78.54</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Hydro 2000 Inc.</Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>0.25</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>1</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.91479999999999995</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.95820000000000005</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>14930</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>NC</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>99</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Hydro 2000 Inc.</Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>0.2</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>1</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>91</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.95820000000000005</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>14945</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>NI</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>75.25</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Hydro 2000 Inc.</Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>1</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9991</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.90510000000000002</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.94340000000000002</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>15206</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>75.25</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Hydro 2000 Inc.</Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>1</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9959</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.90510000000000002</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.94340000000000002</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>14068</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>79.64</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Hydro 2000 Inc.</Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>1</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9955</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.94399999999999995</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.95220000000000005</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>15337</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>79.64</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Hydro 2000 Inc.</Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>100%</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.74%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>94.4%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>95.22%</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>15637</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>92</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Hydro Hawkesbury Inc.</Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>Complete</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>1</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.872</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.96130000000000004</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>67153</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>78</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Hydro Hawkesbury Inc.</Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>Complete</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>1</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>87.2</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>96.13</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>67362</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>76</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Hydro Hawkesbury Inc.</Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9954</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>83.93</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>82.22</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>67824</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>76.33</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Hydro Hawkesbury Inc.</Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>completed</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9965</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>84</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>82</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>67581</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>89</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Hydro Hawkesbury Inc.</Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>complete.</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9995</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>84</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>82</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>67885</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>89</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Hydro Hawkesbury Inc.</Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>0</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.94%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>84</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>82</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>68222</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>89.8</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Hydro One Networks Inc.</Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>0.96630000000000005</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9946</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.86199999999999899</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.87</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>13695083</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>80.18</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>13</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.105</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Hydro One Networks Inc.</Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>1.0455000000000001</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9943</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.84199999999999897</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>86</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>13899944</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>80.18</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>19</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.153</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Hydro One Networks Inc.</Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>0.9839</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9937</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.82899999999999896</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.78</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>14170415</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>78.17</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>34</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.274</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Hydro One Networks Inc.</Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>1.0089999999999999</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9917</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.82399999999999995</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.77</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>13851075</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>78</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>15</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.12</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Hydro One Networks Inc.</Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>1.2603</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9901</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.82399999999999995</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.74</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>13886816</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>81</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>40</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.321</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Hydro One Networks Inc.</Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>101.17%</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.04%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>82.1%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>74%</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>13948830</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>81</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>48</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.385</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Hydro One Remote Communities Inc.</Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>1</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.98</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.9</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>1</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>41929</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>70.4</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Hydro One Remote Communities Inc.</Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>0.98</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.97</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.93</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>1</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>44622</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>72.38</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Hydro One Remote Communities Inc.</Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>1.08</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9428</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.93</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>1</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>49005</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>72.38</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Hydro One Remote Communities Inc.</Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>0.88</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.8935</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.96</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>1</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>48977</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>73.93</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Hydro One Remote Communities Inc.</Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>0.98</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9482</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.96</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>1</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>50542</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>73.93</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Hydro One Remote Communities Inc.</Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>94%</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>94.83%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>95%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>100%</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>51931</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>73.7</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Hydro Ottawa Limited</Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>1.1299999999999999</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>1</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.93</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.85519999999999996</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>3992019</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>70</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Hydro Ottawa Limited</Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>0.84689999999999999</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>1</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.94</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.89319999999999999</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>3993783</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>72</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Hydro Ottawa Limited</Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>89</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9988</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>95</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>89.88</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>3814704</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>72</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>1</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.171</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Hydro Ottawa Limited</Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>0.92</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9988</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.95</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.89039999999999997</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>4228808</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>72</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Hydro Ottawa Limited</Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>0.9</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9984</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.93</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.86029999999999995</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>4287550</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>72</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>1</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.167</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Hydro Ottawa Limited</Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>%</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.88%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>91.00%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>85.65%</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>4321415</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>72</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Innpower Corporation</Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>0.98</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>1</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>B</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.99790000000000001</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>213857</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>85</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Innpower Corporation</Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>1.1000000000000001</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>1</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>A</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>99.93</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>223870</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>84</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Innpower Corporation</Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>0.93</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.999</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>A</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>99.95</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>228116</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>84</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Innpower Corporation</Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>1.0900000000000001</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9983</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>B+</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>99.95</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>236721</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Innpower Corporation</Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>0.62</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9987</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>B+</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>99.9</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>242958</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>InnPower Corporation</Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>90.6%</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.93%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>B+</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>99.9</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>255465</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>2</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>1.366</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Kingston Hydro Corporation</Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>On Track</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>1</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>&apos;A&apos;</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.98960000000000004</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>350380</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>80</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Kingston Hydro Corporation</Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>Trending Up</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.92</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>&apos;A&apos;</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.99180000000000001</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>345527</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>79</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Kingston Hydro Corporation</Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>On track</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9957</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>&apos;A&apos;</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.99060000000000004</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>346767</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>82</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Kingston Hydro Corporation</Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>On track</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9581</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>A</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.98680000000000001</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>347835</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>82</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Kingston Hydro Corporation</Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>On track</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9974</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>A</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.98040000000000005</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>347858</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>82</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Kingston Hydro Corporation</Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>On track</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.85%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>&quot;A&quot;</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>97.49%</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>348440</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>82</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Lakefront Utilities Inc.</Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>1</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.80700000000000005</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.99139999999999995</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>126462</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>83.3</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Lakefront Utilities Inc.</Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>1</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.80700000000000005</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.99409999999999998</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>127537</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>NC</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Lakefront Utilities Inc.</Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9979</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.77700000000000002</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.99770000000000003</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>129003</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>NC</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Lakefront Utilities Inc.</Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9995</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.77700000000000002</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.99460000000000004</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>130512</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>82.6</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Lakefront Utilities Inc.</Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>0.81</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9997</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.77</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.99880000000000002</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>132131</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>82.6</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Lakefront Utilities Inc.</Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>81.25%</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.98%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>77.00%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>99.94%</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>133505</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>83.9</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Lakeland Power Distribution Ltd.</Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>Complete</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>1</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.75</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>99.97</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>164659</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>83.8</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Lakeland Power Distribution Ltd.</Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>In Progress</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>1</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>75.5</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>99.97</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>166469</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>83.8</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Lakeland Power Distribution Ltd.</Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>In Progress</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9992</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.77</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.99970000000000003</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>168159</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>82.4</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Lakeland Power Distribution Ltd.</Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>In Progress</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9992</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.77</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.99960000000000004</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>170390</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>82.4</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Lakeland Power Distribution Ltd.</Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>In Progress</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9964</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.77</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.99960000000000004</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>173408</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>82.6</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Lakeland Power Distribution Ltd.</Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>In Progress</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.92%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>75%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>99.93%</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>175269</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>82.6</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>London Hydro Inc.</Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>Above Budget</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>1</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>A</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>99.7</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>1864321</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>3</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>1.04</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>London Hydro Inc.</Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>Below Budget</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>1</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>A</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.999</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>1895511</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>84</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>3</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.989</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>London Hydro Inc.</Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>Below Budget</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9982</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>A</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.995</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>1902462</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>84</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>3</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.98</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>London Hydro Inc.</Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>Below Budget</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9982</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>A</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.99519999999999997</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>1906495</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>84</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>1</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.326</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>London Hydro Inc.</Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>Above Budget</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9988</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>A</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.99719999999999998</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>1927781</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>London Hydro Inc.</Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>Above Budget</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.85%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>A</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>99.43%</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>1946776</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>7</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>2.258</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Milton Hydro Distribution Inc.</Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>On Track</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>1</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>A</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>99.2</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>485286</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>84</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Milton Hydro Distribution Inc.</Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>On Track</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>1</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>A</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>100</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>493316</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>84</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Milton Hydro Distribution Inc.</Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>on track</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>1</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>A</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>Compliant</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>502320</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>82</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Milton Hydro Distribution Inc.</Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>na</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9999</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>A</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>Compliant</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>513765</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>80</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Milton Hydro Distribution Inc.</Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>na</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9998</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>A</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>Compliant</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>521362</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>80</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Milton Hydro Distribution Inc.</Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>On Track</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.91%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>A</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>97.95</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>523798</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>80</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.348</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Newmarket-Tay Power Distribution Ltd.</Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>103</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>1</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>A</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>93.7</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>526124</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>82</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Newmarket-Tay Power Distribution Ltd.</Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>64</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.8</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>96</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>97.7</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>523664</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Newmarket-Tay Power Distribution Ltd.</Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>0.88</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9994</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.96</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.996</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>621781</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Newmarket-Tay Power Distribution Ltd.</Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>103.97</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9973</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>84</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>100</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>519123</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Newmarket-Tay Power Distribution Ltd.</Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>117.02</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9984</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>84</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>100</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>542737</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>77</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Newmarket-Tay Power Distribution Ltd.</Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>174.44</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.94%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>86</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>100</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>543836</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>77</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Niagara Peninsula Energy Inc.</Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>0.99270000000000003</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.99</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.95</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.91</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>664219</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Niagara Peninsula Energy Inc.</Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>0.88790000000000002</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.99</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.95</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.97</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>721305</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>82</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>2</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.988</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Niagara Peninsula Energy Inc.</Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>1.0399</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9906</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.95</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.97929999999999895</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>691638</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>82</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>1</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.311</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Niagara Peninsula Energy Inc.</Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>1.0506</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9882</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.95</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.99350000000000005</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>695618</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Niagara Peninsula Energy Inc.</Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>0.85519999999999996</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9987</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.95</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.98670000000000002</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>699632</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Niagara Peninsula Energy Inc.</Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>108.22%</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.97%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>91%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>98.48%</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>706439</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Niagara-on-the-Lake Hydro Inc.</Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>1.01</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>1</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.78800000000000003</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>12</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>116838</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Niagara-on-the-Lake Hydro Inc.</Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>96</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>1</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>78.8</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>14</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>114402</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>82.8</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Niagara-on-the-Lake Hydro Inc.</Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>130</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9987</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>79</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>18</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>116337</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>82.8</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Niagara-on-the-Lake Hydro Inc.</Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>153</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.999</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>79</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>12</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>119233</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>82.6</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Niagara-on-the-Lake Hydro Inc.</Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>113</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9964</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>79</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>11</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>120774</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>82.6</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Niagara-on-the-Lake Hydro Inc.</Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>112</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.99%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>79</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>9</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>122154</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>80.9</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>North Bay Hydro Distribution Limited</Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>1.1175497694062</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9974</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.89</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>13</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>342544</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>0.81</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>North Bay Hydro Distribution Limited</Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>1.0854931312795499</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9988</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.89</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>24</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>343808</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>0.81</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>North Bay Hydro Distribution Limited</Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>1.01888438912793</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9886</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.86</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>13</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>344062</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>0.81</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>North Bay Hydro Distribution Limited</Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>0.22971059448050901</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9982</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.86</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>6</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>345162</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>0.85</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>North Bay Hydro Distribution Limited</Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>0.42</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9981</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.88</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>6</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>332508</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>85</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>1</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.148</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>North Bay Hydro Distribution Limited</Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>67%</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>91.71%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>88%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>4</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>334995</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>87</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Northern Ontario Wires Inc.</Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>Excellent</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>1</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.88</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>1</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>71538</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>80.82</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Northern Ontario Wires Inc.</Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>Excellent</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>1</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.92</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>1</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>71535</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>80.5</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Northern Ontario Wires Inc.</Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>Excellent</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.999</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>92</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>1</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>71577</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>80.5</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Northern Ontario Wires Inc.</Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>Excellent</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9994</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.92</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>1</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>71478</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>NI</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>81.67</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Northern Ontario Wires Inc.</Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>Excellent</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9997</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.88</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>1</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>71978</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>81.67</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Northern Ontario Wires Inc.</Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>Excellent</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.96%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>88%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>100%</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>72065</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>82.06</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Oakville Hydro Electricity Distribution Inc.</Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>On Track</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>1</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>92</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>96.5</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>868906</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Oakville Hydro Electricity Distribution Inc.</Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>Above Target</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>1</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.94</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>96.3</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>874265</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>82</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>1</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.522</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Oakville Hydro Electricity Distribution Inc.</Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>On Track</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9954</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.95</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.95599999999999896</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>900986</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>82</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Oakville Hydro Electricity Distribution Inc.</Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>On Track</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9989</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.94</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.94199999999999995</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>891654</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>84</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Oakville Hydro Electricity Distribution Inc.</Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>On Track</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9996</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.93</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.91200000000000003</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>905477</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>84</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Oakville Hydro Electricity Distribution Inc.</Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>On Track</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.67%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>91%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>94.5%</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>902436</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>84</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Orangeville Hydro Limited</Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>0.87</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>1</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.78200000000000003</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>99.9</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>161425</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>86.2</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Orangeville Hydro Limited</Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>0.96</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>1</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>78.2</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.999</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>153427</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>85.5</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Orangeville Hydro Limited</Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>102</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9984</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>76</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>99.9</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>154210</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>85.5</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Orangeville Hydro Limited</Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>0.87</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9982</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>76</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.99829999999999997</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>155266</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>84.5</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>1</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.45</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Orangeville Hydro Limited</Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>1.56</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9973</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>76</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.99619999999999997</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>156212</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>84.5</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Orangeville Hydro Limited</Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>110%</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.79%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>76</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>99.67%</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>156800</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>83.7</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Oshawa PUC Networks Inc.</Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>0.70199999999999996</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>1</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>95% Satisfied</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>103</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>701175</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>85</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Oshawa PUC Networks Inc.</Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>0.99</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>1</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>95</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>238</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>718384</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Oshawa PUC Networks Inc.</Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>0.98299999999999899</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9991</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.94040000000000001</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>68</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>719438</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Oshawa PUC Networks Inc.</Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>0.95599999999999996</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.999</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.95499999999999996</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>103</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>726046</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>82</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Oshawa PUC Networks Inc.</Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>0.96499999999999997</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9993</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.92500000000000004</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>173</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>733530</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>82</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Oshawa PUC Networks Inc.</Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>118.5%</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.95%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>89.2%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>175</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>746684</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>82</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Ottawa River Power Corporation</Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>Implemented</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>1</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.80300000000000005</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.98499999999999999</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>131280</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>80.4</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Ottawa River Power Corporation</Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>Implemented</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>1</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.80300000000000005</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.98599999999999999</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>127121</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>82</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Ottawa River Power Corporation</Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>Implemented</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9997</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.81</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.99</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>136441</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>82</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Ottawa River Power Corporation</Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>In progress</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9988</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.81</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.98</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>146166</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>83.5</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Ottawa River Power Corporation</Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>In Progress</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9992</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.79</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.98</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>134984</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>83.5</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Ottawa River Power Corporation</Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>In Progress</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.79%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>79%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>97%</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>129753</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>84.2</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>PUC Distribution Inc.</Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>1</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>1</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.8</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.998</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>387853</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>85</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>1</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.135</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>PUC Distribution Inc.</Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>79</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>1</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>92</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>99.98</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>359771</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>85</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>1</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.135</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>PUC Distribution Inc.</Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>90</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9996</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>92</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>99.76</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>369177</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>85</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>2</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.271</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>PUC Distribution Inc.</Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>104</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9997</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>88</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>99.63</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>370746</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>85</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>PUC Distribution Inc.</Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>103</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9997</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>88</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>99.75</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>379645</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>84</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>PUC Distribution Inc.</Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>23</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.96%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>85</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>99.75</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>407125</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>84</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>1</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.135</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Renfrew Hydro Inc.</Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>0.33</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>1</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.86199999999999999</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.99819999999999998</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>52413</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>85.4</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Renfrew Hydro Inc.</Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>0.45800000000000002</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>1</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.86199999999999999</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.99890000000000001</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>52514</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>82.3</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Renfrew Hydro Inc.</Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>0.58299999999999896</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.999</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.86</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.99909999999999899</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>52841</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>82.3</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Renfrew Hydro Inc.</Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>0.625</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9935</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.86</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.99970000000000003</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>53249</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>85.3</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Renfrew Hydro Inc.</Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>0.625</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9998</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.85</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>1</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>53497</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>85.3</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Renfrew Hydro Inc.</Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>62.5%</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.95%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>85%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>100%</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>53667</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>86.5</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Rideau St. Lawrence Distribution Inc.</Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>0.74</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.93</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>B</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.997</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>72555</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Rideau St. Lawrence Distribution Inc.</Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>0.92</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>1</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>B</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.99399999999999999</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>72683</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>84</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Rideau St. Lawrence Distribution Inc.</Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>1.1299999999999899</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9964</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>B</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.99550000000000005</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>72953</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>84</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Rideau St. Lawrence Distribution Inc.</Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>1.1599999999999999</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9928</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>B</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.99909999999999999</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>73038</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>83.3</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Rideau St. Lawrence Distribution Inc.</Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>1.65</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.989</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>B</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.99980000000000002</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>72580</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>83.3</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Rideau St. Lawrence Distribution Inc.</Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>116%</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.47%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>B</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>99.9</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>72677</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>84.3</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Sioux Lookout Hydro Inc.</Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>1.0840000000000001</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>1</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>72.069999999999993</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>1</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>34110</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>79</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Sioux Lookout Hydro Inc.</Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>0.89859999999999995</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>1</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>72.069999999999993</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>1</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>34100</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>80</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Sioux Lookout Hydro Inc.</Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>1.2230000000000001</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9996</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>83.51</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>100</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>34412</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>80</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Sioux Lookout Hydro Inc.</Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>1.1399999999999999</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9969</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>83.51</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>A-</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>34745</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>79</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Sioux Lookout Hydro Inc.</Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>1.17</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9978</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>79.22</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>A</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>34921</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>79</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Sioux Lookout Hydro Inc.</Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>128%</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.99%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>79.22</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>A</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>35157</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>84</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Synergy North Corporation</Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>1.0114000000000001</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>1</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>A</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>A+</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>671077</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>0.834088005803358</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>0</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Synergy North Corporation</Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>100</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>1</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>A</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>A+</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>673753</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Synergy North Corporation</Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>95.6</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9996</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>A</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>A+</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>685979</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>84</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Synergy North Corporation</Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>97.41</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9993</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>A</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>A+</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>678638</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>84</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Synergy North Corporation</Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage></Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9992</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>A</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>A+</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>683510</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>87</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>1</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.001</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Synergy North Corporation</Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>N/A</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.93%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>A</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>A+</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>675598</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>87</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Tillsonburg Hydro Inc.</Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>In Progress</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>1</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>Satisifed</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>98.62</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>88042</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>81.6</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Tillsonburg Hydro Inc.</Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>In-Progress</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>1</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>Satisfied</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.97699999999999998</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>89195</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>83.7</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Tillsonburg Hydro Inc.</Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>in-progress</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.998</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>satisfied</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>97.2</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>97104</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>83.7</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Tillsonburg Hydro Inc.</Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>In-progress</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.976</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>Satisfied</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.97699999999999998</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>98099</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>83.7</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Tillsonburg Hydro Inc.</Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>In-progress</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.997</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>Satisfied</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.94699999999999995</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>96768</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>86</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Tillsonburg Hydro Inc.</Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>In-progress</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.85%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>Satisfied</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>96.9%</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>101350</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>86</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Toronto Hydro-Electric System Limited</Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>0.95</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.99</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.92</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.89</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>9279134</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>69</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>6</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.209</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Toronto Hydro-Electric System Limited</Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>1.05</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.99</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.92</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.9</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>9438196</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>70</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>7</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.244</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Toronto Hydro-Electric System Limited</Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>0.17</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.992</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.95</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.92</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>9336671</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>70</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>24</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.831</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Toronto Hydro-Electric System Limited</Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>0.36</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.99</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.95</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.91</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>9438372</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>68</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>22</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.758</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Toronto Hydro-Electric System Limited</Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>0.59</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9911</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.94</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.92</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>9514598</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>68</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>29</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.997</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Toronto Hydro-Electric System Limited</Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>81%</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.20%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>94%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>92%</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>9528899</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>64</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>43</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>1.475</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Wasaga Distribution Inc.</Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>1</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>81.599999999999994</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.128</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>165459</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>85.6</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Wasaga Distribution Inc.</Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>1</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>81.8</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>4.4999999999999999E-4</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>158980</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>84.2</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Wasaga Distribution Inc.</Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9995</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.81</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>99.9</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>179049</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>84.2</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Wasaga Distribution Inc.</Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9998</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>81</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>99.9</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>176654</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>84.1</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Wasaga Distribution Inc.</Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9969</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>81</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>99.9</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>178049</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>84.1</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Wasaga Distribution Inc.</Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.99%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>81</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>99.9</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>182508</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>84.1</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Welland Hydro-Electric System Corp.</Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>Competed</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>1</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>96</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>80</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>283940</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Welland Hydro-Electric System Corp.</Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>1</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>96</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>80</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>287631</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Welland Hydro-Electric System Corp.</Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9999</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>96</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>77</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>291844</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Welland Hydro-Electric System Corp.</Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9991</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.96</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.99890000000000001</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>297699</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Welland Hydro-Electric System Corp.</Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9988</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.98</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.99809999999999999</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>302816</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>2</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0.402</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Welland Hydro-Electric System Corp.</Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9997</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.98</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.997</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>309640</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Wellington North Power Inc.</Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>0.69</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>1</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.81100000000000005</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.99870000000000003</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>45398</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>83.3</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Wellington North Power Inc.</Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>79.8</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.99</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>81.099999999999994</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>99.85</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>45762</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>83.5</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Wellington North Power Inc.</Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>0.97</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9947</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.8</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.99809999999999899</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>45981</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>83.5</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>10</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Wellington North Power Inc.</Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>0.22</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9952</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.8</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>99.7</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>46555</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>84.7</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Wellington North Power Inc.</Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>0.4</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9982</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.79</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.99850000000000005</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>48839</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>84.7</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Wellington North Power Inc.</Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>87%</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.57%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>79%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>99.52%</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>50035</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>84.1</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Westario Power Inc.</Company_Name>
<Year>2018</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>1</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>92</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>98.95</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>281296</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>82</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Westario Power Inc.</Company_Name>
<Year>2019</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>1</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.95</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.9718</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>284066</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Westario Power Inc.</Company_Name>
<Year>2020</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9961</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>94</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>98.19</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>286363</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>83</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Westario Power Inc.</Company_Name>
<Year>2021</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9978</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>0.94</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>0.98829999999999996</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>286876</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>84</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Westario Power Inc.</Company_Name>
<Year>2022</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>0.9981</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>94</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>99.01</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>292345</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>84</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>1000</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
<BillingAccuracy>
<Company_Name>Westario Power Inc.</Company_Name>
<Year>2023</Year>
<Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>Completed</Asset_Management__Distribution_System_Plan_Implementation_Progress_in_Percentage>
<Customer_Satisfaction_Billing_Accuracy_Percentage>99.54%</Customer_Satisfaction_Billing_Accuracy_Percentage>
<Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>93%</Customer_Satisfaction__Customer_Satisfaction_Survey_Results_Percentage>
<Customer_Satisfaction__First_Contact_Resolution_Percentage>99.01%</Customer_Satisfaction__First_Contact_Resolution_Percentage>
<Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>285015</Customer_Satisfaction__Total_Number_Of_Bills_Issued_Annually>
<Level_of_Compliance_with_Ontario_Regulation_22_046>C</Level_of_Compliance_with_Ontario_Regulation_22_046>
<Level_of_Public_Awareness>84</Level_of_Public_Awareness>
<Number_of_General_Public_Incidents>0</Number_of_General_Public_Incidents>
<Rate_Category>100</Rate_Category>
<Rate_per_10_100_1000_km_of_line>0</Rate_per_10_100_1000_km_of_line>
</BillingAccuracy>
</dataroot>
