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<ServiceQualityReq>
<Company_Name_Merged_or_Current>Algoma Power Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2015</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>103</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>103</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>10532</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>12854</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>81.9355850219727</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>407</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>407</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>204</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>204</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>21</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>21</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>795</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>12854</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>6.18484497070312</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1297</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1366</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>94.9487533569336</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>156</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>156</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>8</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>8</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Algoma Power Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2016</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>161</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>162</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.3827133178711</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>13092</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>15125</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>86.5586776733398</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>364</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>364</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>276</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>276</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>13</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>13</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>570</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>15125</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.76859498023987</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1289</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1313</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.1721267700195</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>139</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>139</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>2</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>2</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Algoma Power Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2017</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>131</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>132</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.2424240112305</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>14613</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>18253</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>80.0580749511719</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>342</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>342</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>324</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>389</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>83.2904891967773</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>17</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>17</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1349</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>18253</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>7.39056587219238</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1410</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1452</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.1074371337891</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>59</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>59</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Algoma Power Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2018</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>144</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>146</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.6301345825195</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>12263</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>14250</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>86.0561370849609</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>220</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>220</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>539</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>664</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>81.1746978759766</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>22</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>23</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>95.6521759033203</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1188</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>14250</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>8.33684253692627</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1109</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1120</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.0178604125977</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>52</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>52</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Algoma Power Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2019</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>134</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>138</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.101448059082</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>12376</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>15164</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>81.6143493652344</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>112</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>112</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>308</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>308</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
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<Emergency_Response_Rural_-_Call_Response_Within_Time>14</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>15</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>93.3333358764648</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1020</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
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<Telephone_Call_Abandon_Rate_-_Percentage>6.7264575958252</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1233</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1236</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.7572784423828</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>73</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>73</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Algoma Power Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2020</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>205</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>205</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>9355</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>11026</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>84.8449096679688</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>170</Appointments_Met_-_Scheduled>
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<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1121</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1121</Written_Responses_-_Received>
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<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
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<Emergency_Response_Rural_-_Call_Response_Within_Time>17</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>18</Emergency_Response_Rural_-_Calls>
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<Telephone_Call_Abandon_Rate_-_Percentage>2.03156185150146</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1464</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1466</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.8635711669922</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>27</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>27</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Algoma Power Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2021</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>264</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>264</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>10343</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>11705</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>88.3639450073242</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>220</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>220</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1734</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1736</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.8847961425781</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>19</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>21</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>90.476188659668</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>146</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>11705</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.24733018875122</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1721</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1723</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.8839263916016</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>53</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>53</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Algoma Power Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2022</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>217</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>220</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.636360168457</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>7494</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>8769</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>85.4601440429688</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>190</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>190</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1343</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1343</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>22</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>23</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>95.6521759033203</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>209</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>8769</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.38339614868164</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1356</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1363</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.4864273071289</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>57</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>57</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Algoma Power Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2023</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>238</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>238</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>6180</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>7891</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>78.3170700073242</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>138</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>138</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1372</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1372</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>16</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>17</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>94.1176452636719</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>400</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>7891</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.06906604766846</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1389</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1389</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>70</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>70</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Atikokan Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2015</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>12</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>12</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>1682</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1682</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>12</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>12</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>34</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>34</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>13</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>13</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1682</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>12</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>12</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>3</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>3</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Alectra Utilities Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2015</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>20294</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>20403</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.4657669067383</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>42</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>42</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>763320</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>945570</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>80.7259140014648</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>66672</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>63984</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>95.9683227539062</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>76078</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>76585</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.3379898071289</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>926</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>953</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>97.1668395996094</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>16598</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>945570</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.75534331798553</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>172859</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>179231</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>96.4448089599609</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>4469</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>4469</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>8448</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>8459</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.8699645996094</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>733</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>774</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>94.7028427124023</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Alectra Utilities Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2016</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>19178</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>19257</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.5897598266602</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>14</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>14</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>792540</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>983119</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>80.614860534668</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>25347</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>25213</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.4713363647461</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>108002</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>108419</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.6153793334961</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>900</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>940</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>95.7446823120117</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>14885</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>983119</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.51405882835388</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>178521</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>182292</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.9313430786133</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1923</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1923</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>8806</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>8817</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.875244140625</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>873</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>899</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>97.1078948974609</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Alectra Utilities Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2017</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>16996</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>17518</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.0202102661133</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>11</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>11</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>643087</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>808741</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>79.5170516967773</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>26307</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>26126</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.3119735717773</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>81606</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>82398</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.0388107299805</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>871</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>922</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>94.4685440063477</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>13482</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>808741</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.6670355796814</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>186039</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>193930</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>95.9310073852539</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>96</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>96</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>4873</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>4902</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.4084014892578</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>922</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>937</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>98.3991470336914</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Alectra Utilities Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2018</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>12435</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>13149</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>94.5699310302734</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>11</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>11</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>594203</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>764999</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>77.673698425293</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>22187</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>22035</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.3149108886719</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>121735</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>125347</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>97.1184005737305</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1025</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1081</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>94.8196105957031</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>14061</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>764999</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.83804166316986</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>170771</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>189221</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>90.2494964599609</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>14438</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>14415</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>99.8406982421875</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>5295</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>5355</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>98.8795547485352</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>742</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>766</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>96.8668441772461</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Alectra Utilities Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2019</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>7448</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>8044</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>92.5907516479492</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>4</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>4</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>583422</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>769870</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>75.7818832397461</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>10523</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>10391</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.74560546875</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>104527</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>120888</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>86.4659881591797</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>864</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>894</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>96.6442947387695</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>16047</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>769870</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.08437776565552</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>164856</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>186943</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>88.1851654052734</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>20749</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>20716</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>99.8409576416016</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>4915</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>4934</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.6149139404297</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>18</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>23</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>78.260871887207</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Alectra Utilities Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2020</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>6329</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>7006</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>90.3368530273438</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>409953</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>612466</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>66.934814453125</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>10701</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>10534</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.4393997192383</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>135616</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>146999</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>92.2564086914062</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>815</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>896</Emergency_Response_Urban_-_Calls>
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<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>26252</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>612466</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.28627872467041</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>172361</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>176198</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.8223342895508</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>3401</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>3401</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>628</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>631</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.5245666503906</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>61</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>62</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>98.3871002197266</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Alectra Utilities Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2021</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>8760</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>9690</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>90.402473449707</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>393162</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>556110</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>70.698600769043</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>10185</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>10114</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.3028945922852</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>195110</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>223212</Written_Responses_-_Received>
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<Emergency_Response_Urban_-_Call_Response_Within_Time>764</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>873</Emergency_Response_Urban_-_Calls>
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<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>12362</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
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<Appointments_Scheduled_-_Scheduled>176531</Appointments_Scheduled_-_Scheduled>
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<Appointments_Rescheduled_-_In_Time>15346</Appointments_Rescheduled_-_In_Time>
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<Reconnections_-_Completed_Within_Time>0</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>0</Reconnections_-_Total>
<Micro-Embedded_Generation_-_Met>58</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>58</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Alectra Utilities Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2022</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>7617</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>8391</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>90.7758331298828</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>2</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>2</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>373161</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>527916</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>70.685676574707</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>14504</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>14295</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.5590209960938</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>117996</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>132220</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>89.2421722412109</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>833</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>937</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>88.900749206543</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>12949</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>527916</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.45285224914551</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>167092</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>191663</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>87.1800994873047</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>23775</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>23775</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>752</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>753</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.8671951293945</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>166</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>178</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>93.258430480957</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Alectra Utilities Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2023</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>8321</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>9182</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>90.6229553222656</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>8</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>8</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>323486</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>606388</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>53.3463706970215</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>18068</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>17883</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.9760894775391</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>116913</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>130922</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>89.2997360229492</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>930</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1033</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>90.0290451049805</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>69949</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>606388</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>11.5353536605835</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>162657</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>176106</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>92.3631210327148</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>13042</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>13042</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>8112</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>8113</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.9876708984375</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>251</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>255</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>98.4313735961914</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Atikokan Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2016</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>1715</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1715</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>0</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>0</Appointments_Met_-_Completed_as_Required>
<Written_Responses_-_Provided_Within_Time>21</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>21</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>3</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>3</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1715</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>220</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>220</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>4</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>4</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Atikokan Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2017</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>4</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>4</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>1500</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1500</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Completed_as_Required>0</Appointments_Met_-_Completed_as_Required>
<Written_Responses_-_Provided_Within_Time>15</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>15</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1500</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>263</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>263</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>1</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Atikokan Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2018</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>3</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>3</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>996</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>996</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>0</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>0</Appointments_Met_-_Completed_as_Required>
<Written_Responses_-_Provided_Within_Time>22</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>22</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>0</Telephone_Call_Abandon_Rate_-_Incoming>
<Appointments_Scheduled_-_Scheduled>161</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>161</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>0</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>0</Reconnections_-_Total>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Atikokan Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2019</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>2</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>2</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>1275</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1275</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>0</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>0</Appointments_Met_-_Completed_as_Required>
<Written_Responses_-_Provided_Within_Time>19</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>19</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>1</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>1</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1275</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>186</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>186</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>1</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Atikokan Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2020</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>4</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>4</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>1854</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1854</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>0</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>0</Appointments_Met_-_Completed_as_Required>
<Written_Responses_-_Provided_Within_Time>39</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>39</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>1</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>1</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1854</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>162</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>162</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>0</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>0</Reconnections_-_Total>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Atikokan Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2021</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>2</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>2</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>1700</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1700</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>0</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>0</Appointments_Met_-_Completed_as_Required>
<Written_Responses_-_Provided_Within_Time>9</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>9</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>2</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>2</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1700</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>244</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>244</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>0</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>0</Reconnections_-_Total>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Atikokan Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2022</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>2</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>2</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>1321</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1321</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>0</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>0</Appointments_Met_-_Completed_as_Required>
<Written_Responses_-_Provided_Within_Time>43</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>43</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1321</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>180</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>180</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Reconnections_-_Completed_Within_Time>8</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>8</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Atikokan Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2023</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>1311</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1311</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>153</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>153</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>24</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>24</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>2</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>2</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Incoming>1311</Telephone_Call_Abandon_Rate_-_Incoming>
<Appointments_Scheduled_-_Scheduled>153</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>153</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Reconnections_-_Completed_Within_Time>1</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Bluewater Power Distribution Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2015</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>478</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>488</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.9508209228516</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>34031</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>45028</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>75.5774154663086</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>857</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>857</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>5200</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>5200</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>28</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>28</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1837</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>45028</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.07968378067017</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8540</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>8579</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.5454025268555</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>39</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>21</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>53.8461532592773</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>118</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>118</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>12</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>12</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Bluewater Power Distribution Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2016</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>474</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>482</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.3402481079102</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>33399</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>48319</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>69.1218795776367</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>477</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>475</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.5807113647461</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>6225</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>6225</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>25</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>25</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>1</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>1</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2332</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>48319</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.82625865936279</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>7206</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>7235</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.5991744995117</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>159</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>159</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>27</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>28</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>96.4285736083984</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Bluewater Power Distribution Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2017</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>406</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>409</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.2665023803711</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>33491</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>42933</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>78.0075912475586</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>568</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>567</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.8239440917969</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>7070</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>7071</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.9858551025391</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>26</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>26</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>3</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>3</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1554</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>42933</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.61959338188171</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8801</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>8804</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.9659271240234</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>4</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>4</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>162</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>163</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.3865051269531</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>22</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>22</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Bluewater Power Distribution Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2018</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>218</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>225</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>96.8888854980469</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>29035</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>35274</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>82.3127517700195</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>721</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>719</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.7226104736328</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>6842</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>6854</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.8249206542969</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>14</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>14</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1049</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>35274</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.97386169433594</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8467</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>8476</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.8938140869141</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>9</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>9</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>136</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>136</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>5</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>5</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Bluewater Power Distribution Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2019</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>443</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>444</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.774772644043</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>28607</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>32730</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>87.4029922485352</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>278</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>278</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>8163</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>8197</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.5852127075195</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>11</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>11</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>934</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>32730</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.85365104675293</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8035</Appointments_Scheduled_-_Scheduled>
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<Appointments_Rescheduled>65</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>65</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>155</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>155</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Bluewater Power Distribution Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2020</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>158</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>158</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>24356</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>29462</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>82.6692047119141</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>402</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>402</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>11103</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>11121</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.8381423950195</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>6</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>6</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>2</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>2</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>782</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
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<Appointments_Scheduled_-_Scheduled>8867</Appointments_Scheduled_-_Scheduled>
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<Appointments_Rescheduled>105</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>105</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>120</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>120</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Bluewater Power Distribution Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2021</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>170</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>181</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>93.9226531982422</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>23413</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>27143</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>86.2579650878906</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>508</Appointments_Met_-_Scheduled>
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<Appointments_Met_-_Percentage>99.4094467163086</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>11563</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>11573</Written_Responses_-_Received>
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<Emergency_Response_Urban_-_Call_Response_Within_Time>18</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>18</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>3</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>3</Emergency_Response_Rural_-_Calls>
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<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>988</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
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<Appointments_Scheduled_-_Scheduled>8647</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>9059</Appointments_Scheduled_-_Requests>
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<Appointments_Rescheduled>3</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>3</Appointments_Rescheduled_-_In_Time>
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<Reconnections_-_Completed_Within_Time>126</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>126</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
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</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Bluewater Power Distribution Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2022</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>102</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>113</Connections_-_Low_Voltage_-_New_Services>
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<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>21970</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>24907</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>88.208137512207</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>516</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>511</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.031005859375</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>8327</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>8340</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.844123840332</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>36</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>36</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>3</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>3</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>638</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>24907</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.56152892112732</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4181</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5009</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>83.4697570800781</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>5</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>5</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>261</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>261</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>2</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>2</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Bluewater Power Distribution Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2023</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>380</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>383</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.2167129516602</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>22567</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>24884</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>90.6887969970703</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>161</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>161</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>7603</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>7623</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.7376327514648</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>44</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>44</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>4</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>4</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>573</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>24884</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.30268454551697</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4370</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4461</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.9600982666016</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>93</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>93</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>350</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>350</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>11</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>11</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Burlington Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2015</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>356</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>362</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.3425445556641</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>40315</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>53318</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>75.6123657226562</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>514</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>512</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.6108932495117</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>9990</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>10207</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>97.8740081787109</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1225</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1300</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>94.2307662963867</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>1225</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>1300</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>94.2307662963867</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>3098</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>53318</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.81042051315308</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>514</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>514</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>417</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>417</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>25</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>25</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Burlington Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2016</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>235</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>243</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>96.7078170776367</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>38312</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>51304</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>74.6764373779297</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>81</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>81</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>9434</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>9434</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>802</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>836</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>95.9330139160156</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>802</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>836</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>95.9330139160156</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>3274</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>51304</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>6.38156890869141</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>672</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>672</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>219</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>219</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>12</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>12</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Burlington Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2017</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>257</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>263</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.7186279296875</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>37620</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>46951</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>80.126091003418</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>142</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>142</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>9740</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>9740</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1118</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1165</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>95.9656677246094</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>1118</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>1165</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>95.9656677246094</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2346</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>46951</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.99669885635376</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>734</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>734</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>316</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>316</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>46</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>47</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>97.8723373413086</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Burlington Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2018</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>872</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>887</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.3089065551758</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>35423</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>42533</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>83.2835693359375</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1611</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1608</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.8137817382812</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>11507</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>11622</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.010498046875</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>72</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>78</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>92.3076934814453</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2498</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>42533</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.87308692932129</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>13648</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>15073</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>90.546012878418</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1145</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1142</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>99.7379913330078</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>446</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>446</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>37</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>38</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>97.3684234619141</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Burlington Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2019</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>400</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>400</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>3</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>3</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>35279</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>43324</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>81.4306182861328</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1121</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1121</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>10519</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>10643</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.8349151611328</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>42</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>45</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>93.3333358764648</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2300</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>43324</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.30883598327637</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>6356</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>13856</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>45.871826171875</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>7458</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>7458</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>198</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>198</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Burlington Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2020</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>605</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>605</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>33079</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>53223</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>62.1517028808594</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>904</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>904</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>16385</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>16420</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.7868423461914</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>58</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>60</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>96.6666641235352</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>4341</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>53223</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>8.15624809265137</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>13454</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>13548</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.3061676025391</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>88</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>88</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>95</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>95</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Burlington Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2021</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>639</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>639</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>23165</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>47392</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>48.8795585632324</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1041</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1041</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>14297</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>14374</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.4643096923828</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>59</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>61</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>96.7213134765625</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>4296</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>47392</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>9.06482124328613</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>12895</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>13529</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>95.3137741088867</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>634</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>634</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>120</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>120</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>5</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>5</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Burlington Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2022</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>413</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>415</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.5180740356445</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>29077</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>42598</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>68.2590713500977</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>980</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>980</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>13326</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>13365</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.7081909179688</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>71</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>74</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>95.9459457397461</Emergency_Urban_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2027</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>42598</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.75843954086304</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>13685</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>15045</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>90.96044921875</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1358</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1358</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>271</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>271</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>20</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>20</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Burlington Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2023</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>801</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>801</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>30333</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>39193</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>77.3939208984375</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1002</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1002</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>19677</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>19755</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.6051635742188</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>29</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>31</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>93.5483856201172</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2089</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>39193</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.33003330230713</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>13838</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>14489</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>95.5069351196289</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>624</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>624</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>309</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>309</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>28</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>28</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Canadian Niagara Power Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2015</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>136</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>144</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>94.4444427490234</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>30279</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>39803</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>76.0721588134766</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>35</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>35</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>355</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>355</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>7</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>7</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>15</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>15</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1823</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>39803</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.58005666732788</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>6811</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>7022</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>96.9951553344727</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
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<Reconnections_-_Completed_Within_Time>473</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>473</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>20</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>20</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Canadian Niagara Power Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2016</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>247</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>271</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>91.143913269043</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>33678</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>44492</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>75.6945037841797</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>37</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>37</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>541</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>541</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>25</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>25</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>2</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>2</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2369</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>44492</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.32455253601074</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>7411</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>7413</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.9730224609375</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>277</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>277</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>18</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>18</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Canadian Niagara Power Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2017</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>326</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>359</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>90.8078002929688</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>36135</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>46729</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>77.3288497924805</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>57</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>57</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>539</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>558</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>96.5949783325195</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>20</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>20</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>3</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>3</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>3087</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
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<Telephone_Call_Abandon_Rate_-_Percentage>6.60617589950562</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>6518</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>7188</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>90.6789093017578</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>186</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>186</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>10</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>10</Micro-Embedded_Generation_-_New>
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</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Canadian Niagara Power Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2018</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>292</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>323</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>90.402473449707</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>29020</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>35837</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>80.9777603149414</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>63</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>63</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>721</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>864</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>83.4490737915039</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>33</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>33</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>13</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>13</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1804</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>35837</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.0339035987854</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>7032</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>7986</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>88.0540924072266</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>190</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>190</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>35</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>35</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Canadian Niagara Power Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2019</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>277</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>297</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>93.2659912109375</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>27026</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>33897</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>79.7297668457031</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>56</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>56</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1054</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1271</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>82.9268264770508</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>23</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>23</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>10</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>11</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>90.9090881347656</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2251</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>33897</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>6.64070558547974</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>6908</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>8246</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>83.7739486694336</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>236</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>236</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Canadian Niagara Power Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2020</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>317</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>334</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>94.9101791381836</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>21464</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>26900</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>79.7918243408203</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>38</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>38</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>846</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1037</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>81.5814819335938</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>41</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>42</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>97.6190490722656</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>7</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>7</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>433</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>26900</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.60966539382935</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8640</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>8668</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.6769714355469</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>120</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>120</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Canadian Niagara Power Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2021</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>345</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>376</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>91.7553176879883</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>23006</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>28363</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>81.1127166748047</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>108</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>108</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2414</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2503</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>96.4442672729492</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>41</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>41</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>1</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>1</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>384</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>28363</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.35387647151947</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>7755</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>8831</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>87.8156509399414</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>91</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>91</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Canadian Niagara Power Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2022</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>435</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>453</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>96.0264892578125</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>19983</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>25232</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>79.1970520019531</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>72</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>71</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.6111145019531</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1437</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1520</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>94.5394744873047</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>51</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>51</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>6</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>6</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>398</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>25232</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.57736206054688</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>6331</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>8666</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>73.0556182861328</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>210</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>210</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Canadian Niagara Power Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2023</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>319</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>333</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>95.7957992553711</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>20504</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>24457</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>83.8369369506836</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>66</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>66</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1022</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1081</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>94.5420913696289</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>58</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>58</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>1</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>1</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>360</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>24457</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.47197127342224</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>7715</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>7924</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.3624420166016</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>217</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>217</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Centre Wellington Hydro Ltd.</Company_Name_Merged_or_Current>
<Fiscal_Year>2015</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>46</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>47</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.8723373413086</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>8495</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>8531</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.578010559082</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>212</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>207</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>97.6415100097656</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>529</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>529</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>5</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>5</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>0</Telephone_Call_Abandon_Rate_-_Incoming>
<Appointments_Scheduled_-_Scheduled>3030</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3064</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.8903427124023</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>5</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>5</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>35</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>35</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>2</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>2</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Centre Wellington Hydro Ltd.</Company_Name_Merged_or_Current>
<Fiscal_Year>2016</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>150</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>151</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.3377456665039</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>6891</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>6938</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.3225708007812</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>283</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>280</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.9399261474609</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>637</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>637</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>6</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>6</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>2495</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3332</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3356</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.2848663330078</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>3</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>3</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>39</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>40</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>97.5</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Centre Wellington Hydro Ltd.</Company_Name_Merged_or_Current>
<Fiscal_Year>2017</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>219</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>219</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>5471</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>5537</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>98.8080215454102</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>149</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>149</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>394</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>394</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>2</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>2</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>5537</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.80603209882975E-02</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3201</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3256</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.3108139038086</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>4</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>4</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>26</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>26</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Centre Wellington Hydro Ltd.</Company_Name_Merged_or_Current>
<Fiscal_Year>2018</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>213</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>214</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.5327072143555</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>5503</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>5622</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>97.8833160400391</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>203</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>202</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.5073928833008</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>486</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>486</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>5622</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1849</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2286</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>80.8836364746094</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>18</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>18</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Centre Wellington Hydro Ltd.</Company_Name_Merged_or_Current>
<Fiscal_Year>2019</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>209</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>209</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>5665</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>5771</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>98.1632308959961</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>329</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>329</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>343</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>343</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>5</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>5771</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>8.66400972008705E-02</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1500</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1844</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>81.3449020385742</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>8</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>8</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>29</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>29</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Centre Wellington Hydro Ltd.</Company_Name_Merged_or_Current>
<Fiscal_Year>2020</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>218</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>218</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>3455</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4943</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>69.8968200683594</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>320</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>319</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.6875</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>442</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>442</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>2</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>2</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>4</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>4943</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>8.09225142002106E-02</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1888</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1892</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.7885818481445</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>11</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>11</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Centre Wellington Hydro Ltd.</Company_Name_Merged_or_Current>
<Fiscal_Year>2021</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>198</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>198</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>4777</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>5254</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>90.9212036132812</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>322</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>322</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>613</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>613</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>56</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>5254</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.06585454940796</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1761</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1762</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.943244934082</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>20</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>20</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Centre Wellington Hydro Ltd.</Company_Name_Merged_or_Current>
<Fiscal_Year>2022</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>166</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>166</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>4212</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4470</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>94.2281875610352</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>321</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>321</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>490</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>490</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>3</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>3</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>7</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>4470</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.156599551439285</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1717</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1725</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.5362319946289</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>22</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>22</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Centre Wellington Hydro Ltd.</Company_Name_Merged_or_Current>
<Fiscal_Year>2023</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>128</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>128</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>3</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>3</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>4138</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4305</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>96.1207885742188</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>254</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>254</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>569</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>569</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>4305</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.64576072990894E-02</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1418</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1418</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>15</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>15</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Chapleau Public Utilities Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2015</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>17</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>17</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>938</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>938</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>17</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>17</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>5</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>5</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>3</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>3</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>0</Telephone_Call_Abandon_Rate_-_Incoming>
<Appointments_Scheduled_-_Scheduled>57</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>57</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>1</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Chapleau Public Utilities Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2016</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>11</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>11</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>765</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>765</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>11</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>11</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>8</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>8</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>0</Telephone_Call_Abandon_Rate_-_Incoming>
<Appointments_Scheduled_-_Scheduled>48</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>48</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>3</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>3</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Chapleau Public Utilities Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2017</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>10</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>10</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>620</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>622</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.6784591674805</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>10</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>10</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>36</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>36</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>622</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>47</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>47</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>11</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>11</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Chapleau Public Utilities Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2018</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>8</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>8</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>333</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>345</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>96.5217361450195</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>8</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>8</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>39</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>39</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>345</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>51</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>51</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>4</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>4</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Chapleau Public Utilities Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2019</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>11</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>11</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>326</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>333</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>97.8978958129883</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>11</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>11</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>35</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>35</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>333</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>17</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>17</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>9</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>9</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Chapleau Public Utilities Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2020</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>6</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>6</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>482</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>494</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>97.5708465576172</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>6</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>6</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>41</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>41</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>494</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>78</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>78</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>0</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>0</Reconnections_-_Total>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Chapleau Public Utilities Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2021</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>11</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>11</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>355</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>358</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.1620101928711</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>11</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>11</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>34</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>34</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>358</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>47</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>47</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>2</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>2</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Chapleau Public Utilities Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2022</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>9</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>9</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>611</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>611</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>9</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>9</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>44</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>44</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>611</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>69</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>69</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>8</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>8</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Chapleau Public Utilities Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2023</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>2</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>2</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>449</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>449</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>34</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>34</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>449</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>55</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>55</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>5</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>5</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Cooperative Hydro Embrun Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2015</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>76</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>84</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>90.476188659668</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>1566</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1688</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>92.7725143432617</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>5</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>5</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>159</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>174</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>91.3793106079102</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>8</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>9</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>88.8888854980469</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>122</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1688</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>7.22748804092407</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>2</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>2</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Cooperative Hydro Embrun Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2016</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>92</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>92</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>1361</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1429</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>95.2414245605469</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>11</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>11</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>249</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>249</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>2</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>2</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>2</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>2</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>68</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1429</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.75857257843018</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>11</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>11</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>2</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>2</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Cooperative Hydro Embrun Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2017</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>112</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>112</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>1448</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1550</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>93.4193572998047</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>4</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>4</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>368</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>368</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>5</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>5</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>102</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1550</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>6.5806450843811</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>3</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>3</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Cooperative Hydro Embrun Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2018</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>112</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>112</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>1479</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1569</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>94.2638626098633</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>4</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>4</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>364</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>364</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>7</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>7</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>90</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1569</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.73613786697388</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>5</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>5</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Cooperative Hydro Embrun Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2019</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>27</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>27</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>1491</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1547</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>96.3800888061523</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>4</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>4</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>419</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>419</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>7</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>7</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>56</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1547</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.6199095249176</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>3</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>3</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Cooperative Hydro Embrun Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2020</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>49</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>49</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>1346</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1410</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>95.4609909057617</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>8</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>8</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>463</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>463</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>5</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>6</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>83.3333358764648</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>64</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1410</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.53900718688965</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>7</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>7</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>0</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>0</Reconnections_-_Total>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Cooperative Hydro Embrun Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2021</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>63</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>63</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>1468</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1558</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>94.2233657836914</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>3</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>3</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>770</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>770</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>3</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>4</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>75</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>90</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1558</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.77663660049438</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>1</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Cooperative Hydro Embrun Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2022</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>125</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>130</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>96.1538467407227</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>1507</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1602</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>94.0699157714844</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>5</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>5</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>791</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>791</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>6</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>7</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>85.7142868041992</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>95</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1602</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.93008756637573</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>1</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Cooperative Hydro Embrun Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2023</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>45</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>45</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>1480</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1536</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>96.3541641235352</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>6</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>6</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>681</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>681</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>9</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>10</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>90</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>56</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1536</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.64583325386047</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>6</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>6</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>2</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>2</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>2</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>2</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>E.L.K. Energy Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2015</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>94</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>99</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>94.9494934082031</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>12958</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>13286</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>97.5312347412109</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>90</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>90</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1020</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1093</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>93.3211364746094</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>31</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>32</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>96.875</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>10</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>13286</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>7.52671957015991E-02</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>92</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>92</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>250</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>250</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>9</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>9</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>E.L.K. Energy Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2016</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>93</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>99</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>93.9393920898438</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>12274</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>12629</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>97.1890106201172</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>94</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>93</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.9361724853516</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1040</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1062</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>97.9284362792969</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>26</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>26</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>15</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
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<Telephone_Call_Abandon_Rate_-_Percentage>0.118774250149727</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>103</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>107</Appointments_Scheduled_-_Requests>
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<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>156</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>156</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>E.L.K. Energy Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2017</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>136</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>144</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>94.4444427490234</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>10216</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>10576</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>96.5960693359375</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>73</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>72</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.6301345825195</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1079</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1091</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.9000930786133</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>8</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>9</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>88.8888854980469</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>1</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>1</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>9</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
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<Telephone_Call_Abandon_Rate_-_Percentage>8.50983336567879E-02</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>75</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>76</Appointments_Scheduled_-_Requests>
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<Appointments_Rescheduled>1</Appointments_Rescheduled>
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<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>103</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>103</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>9</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>9</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>E.L.K. Energy Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2018</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>207</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>209</Connections_-_Low_Voltage_-_New_Services>
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<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>6678</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>6938</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>96.2525253295898</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>78</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>78</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>900</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>907</Written_Responses_-_Received>
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<Emergency_Response_Urban_-_Call_Response_Within_Time>14</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>14</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>1</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>1</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>11</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
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<Telephone_Call_Abandon_Rate_-_Percentage>0.158547133207321</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>77</Appointments_Scheduled_-_Scheduled>
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<Appointments_Rescheduled>1</Appointments_Rescheduled>
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<Reconnections_-_Completed_Within_Time>93</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>99</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>93.9393920898438</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>2</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>2</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>E.L.K. Energy Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2019</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>150</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>151</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.3377456665039</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>8934</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>9145</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>97.6927261352539</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>95</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>95</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1224</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1249</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>97.9983978271484</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>17</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>17</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>1</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>1</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>31</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>9145</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.338983058929443</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>94</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>95</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.9473648071289</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>93</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>93</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>E.L.K. Energy Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2020</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>200</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>201</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.5024871826172</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>9483</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>9974</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>95.0772018432617</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>108</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>107</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.0740737915039</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1328</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1346</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.6627044677734</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>13</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>13</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>29</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>9974</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.290755957365036</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>107</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>108</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.0740737915039</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>12</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>12</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>E.L.K. Energy Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2021</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>240</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>241</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.5850601196289</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>11559</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>12675</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>91.1952667236328</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>174</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>174</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1398</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1443</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>96.8815002441406</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>27</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>27</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>557</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>12675</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.39447736740112</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>174</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>174</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>27</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>27</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>E.L.K. Energy Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2022</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>277</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>278</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.6402893066406</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>11682</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>12823</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>91.1019287109375</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>132</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>132</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>651</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>654</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.5412826538086</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>25</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>25</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1141</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>12823</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>8.89807415008545</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>132</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>132</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>6</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>6</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>E.L.K. Energy Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2023</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>192</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>192</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>13140</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>14436</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>91.0224456787109</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>32</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>32</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>654</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>656</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.6951217651367</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>13</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>13</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2542</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>14436</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>17.6087551116943</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>32</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>32</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>27</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>27</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Elexicon Energy Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2015</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1583</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1627</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.2956390380859</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>22</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>22</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>136658</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>172553</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>79.1976928710938</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2062</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2060</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.9030075073242</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>17121</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>17173</Written_Responses_-_Received>
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<Emergency_Response_Urban_-_Call_Response_Within_Time>83</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>86</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>96.5116271972656</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>9</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>9</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>5039</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
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<Appointments_Scheduled_-_Scheduled>30188</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>32157</Appointments_Scheduled_-_Requests>
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<Appointments_Rescheduled>2</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>0</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>4374</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>4374</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>69</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>70</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>98.5714263916016</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Elexicon Energy Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2016</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1807</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1859</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.2027969360352</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>16</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>16</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>137418</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>178264</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>77.0867919921875</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2065</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2062</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.8547210693359</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>18981</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>19010</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.8474502563477</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>51</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>52</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>98.0769195556641</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>7</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>7</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>3777</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
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<Appointments_Scheduled_-_Scheduled>25457</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>27012</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>94.2433013916016</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>3</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>0</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>3782</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>3784</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.9471435546875</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>67</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>76</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>88.1578979492188</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Elexicon Energy Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2017</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1699</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1736</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.8686599731445</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>22</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>22</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>116018</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>140667</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>82.4770584106445</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2701</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2688</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.5186996459961</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>22381</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>22391</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.9553375244141</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>72</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>72</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>7</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>7</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2273</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>140667</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.61587297916412</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>26880</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>30682</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>87.6083679199219</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>13</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>10</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>76.9230804443359</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>1810</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1810</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>53</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>56</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>94.6428604125977</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Elexicon Energy Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2018</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>2102</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>2180</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>96.4220199584961</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>8</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>8</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>101299</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>122789</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>82.4984359741211</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2002</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1988</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.3006973266602</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>17188</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>17212</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.8605651855469</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>145</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>158</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>91.7721481323242</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>11</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>11</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2634</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>122789</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.14514327049255</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>32346</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>33402</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>96.8385162353516</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>301</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>299</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>99.3355484008789</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>2078</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>2079</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.9518966674805</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>83</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>83</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Elexicon Energy Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2019</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>3187</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>3306</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>96.4004821777344</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>3</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>3</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>92993</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>122338</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>76.0131759643555</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2305</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2299</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.7396926879883</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>18921</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>18964</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.7732543945312</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>108</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>109</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>99.0825653076172</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>16</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>16</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2189</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>122338</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.78930509090424</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>35664</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>37911</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>94.0729598999023</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2152</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2085</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>96.8866195678711</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>1780</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1780</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>5</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>5</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Elexicon Energy Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2020</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>2140</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>2283</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>93.7363128662109</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>71241</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>115108</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>61.8905715942383</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2241</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2214</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.7951812744141</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>20664</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>21230</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>97.3339614868164</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>101</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>101</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>7</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>7</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>5582</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>115108</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.84935903549194</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>25196</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>27667</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>91.0687789916992</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2471</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2468</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>99.8785934448242</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>39</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>39</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Elexicon Energy Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2021</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>2288</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>2384</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>95.9731521606445</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>85538</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>112565</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>75.989875793457</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2559</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2558</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.9609222412109</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>15177</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>15330</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.0019607543945</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>96</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>96</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>8</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>8</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2378</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>112565</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.11255717277527</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2808</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2812</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.8577499389648</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>4</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>3</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>75</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>1</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>8</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>8</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Elexicon Energy Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2022</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>2942</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>3035</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>96.9357528686523</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>70538</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>92743</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>76.0574951171875</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>3676</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>3603</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.0141448974609</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>14090</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>14147</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.5970840454102</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>145</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>145</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2439</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>92743</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.62984800338745</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3901</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3969</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.2867202758789</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>83</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>79</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>95.1807250976562</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>123</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>123</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>13</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>13</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Elexicon Energy Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2023</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>3040</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>3084</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.5732803344727</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>3</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>3</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>66940</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>92517</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>72.3542709350586</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2963</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2937</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.1225128173828</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>17942</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>18322</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>97.9259872436523</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>85</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>104</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>81.7307662963867</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>17</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>19</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>89.4736862182617</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>3740</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>92517</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.04250049591064</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3330</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3354</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.2844390869141</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>26</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>26</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>1462</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1462</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>56</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>56</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Enova Power Corp.</Company_Name_Merged_or_Current>
<Fiscal_Year>2015</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>2173</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>2328</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>93.341926574707</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>12</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>12</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>94657</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>115743</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>81.7820510864258</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>4225</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>4115</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>97.3964462280273</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>14220</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>14222</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.9859390258789</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>70</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>75</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>93.3333358764648</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>39</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>39</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>3461</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>117542</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.94447946548462</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>40919</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>42717</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>95.790901184082</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>148</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>148</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>1610</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1610</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>134</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>134</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Enova Power Corp.</Company_Name_Merged_or_Current>
<Fiscal_Year>2016</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>2568</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>2708</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>94.8301315307617</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>46</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>46</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>112720</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>138619</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>81.3164138793945</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>3589</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>3504</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>97.6316528320312</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>22321</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>22330</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.9596939086914</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>73</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>78</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>93.5897445678711</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>54</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>55</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>98.1818161010742</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>6007</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>138619</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.33346080780029</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>40274</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>41295</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.5275421142578</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>60</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>60</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>1813</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1813</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>97</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>97</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Enova Power Corp.</Company_Name_Merged_or_Current>
<Fiscal_Year>2017</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>2643</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>2664</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.2117080688477</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>15</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>15</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>96645</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>113226</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>85.3558349609375</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>3880</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>3790</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>97.6804122924805</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>23792</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>23794</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.9915924072266</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>74</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>77</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>96.1038970947266</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>40</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>40</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2040</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>113226</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.80170631408691</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>39330</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>40489</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.1374969482422</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>121</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>121</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>1077</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1077</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>208</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>208</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Enova Power Corp.</Company_Name_Merged_or_Current>
<Fiscal_Year>2018</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>2018</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>2030</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.4088668823242</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>10</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>10</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>88191</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>95682</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>92.1709442138672</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>3492</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>3465</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.226806640625</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>25329</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>25338</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.9644775390625</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>71</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>76</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>93.4210510253906</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>48</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>48</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1260</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>95682</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.31686210632324</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>33376</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>35406</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>94.2665100097656</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>35</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>35</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>1016</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1016</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>206</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>206</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Enova Power Corp.</Company_Name_Merged_or_Current>
<Fiscal_Year>2019</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1502</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1517</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.0112075805664</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>12</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>12</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>80155</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>88752</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>90.3134613037109</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2540</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2521</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.2519683837891</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>26037</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>26269</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.116828918457</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>91</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>99</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>91.919189453125</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>47</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>47</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1321</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>88752</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.48841714859009</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>35134</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>38122</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>92.1620025634766</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2190</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2190</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>840</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>840</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>8</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>8</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Enova Power Corp.</Company_Name_Merged_or_Current>
<Fiscal_Year>2020</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>2045</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>2062</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.1755599975586</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>12</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>12</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>85680</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>97800</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>87.6073608398438</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1979</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1955</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.7872695922852</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>31675</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>31714</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.8770294189453</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>50</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>53</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>94.3396224975586</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>49</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>51</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>96.0784301757812</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2552</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>97800</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.6094069480896</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>33999</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>36171</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>93.9951858520508</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>940</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>940</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>270</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>270</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Enova Power Corp.</Company_Name_Merged_or_Current>
<Fiscal_Year>2021</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1623</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1660</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.7710876464844</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>4</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>4</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>90576</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>114690</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>78.9746246337891</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2467</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2432</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.5812759399414</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>44767</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>47313</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>94.6188125610352</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>74</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>74</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>50</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>50</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>15931</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>114690</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>13.8904876708984</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>31297</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>36816</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>85.0092315673828</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>4555</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>4555</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>407</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>407</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Enova Power Corp.</Company_Name_Merged_or_Current>
<Fiscal_Year>2022</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1585</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1610</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.4472045898438</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>4</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>4</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>78215</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>96162</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>81.3367004394531</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2586</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2571</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.4199523925781</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>41967</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>46833</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>89.6098937988281</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>72</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>74</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>97.2972946166992</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>42</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>42</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>8102</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>96162</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>8.42536544799805</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>35057</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>41711</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>84.0473709106445</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>3130</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>3130</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>433</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>433</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Enova Power Corp.</Company_Name_Merged_or_Current>
<Fiscal_Year>2023</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1218</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1263</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>96.4370574951172</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>71594</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>102612</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>69.7715682983398</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2500</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2500</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>21061</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>22869</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>92.0941009521484</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>67</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>72</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>93.0555572509766</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>39</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>39</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>8480</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>102612</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>8.26414108276367</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>33319</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>37027</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>89.9856872558594</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1752</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1752</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>733</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>733</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Entegrus Powerlines Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2015</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>380</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>381</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.7375335693359</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>67344</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>84894</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>79.3271636962891</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>955</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>925</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>96.8586349487305</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1283</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1283</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>415</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>459</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>90.4139404296875</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2414</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>84894</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.84354615211487</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4529</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4625</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.9243240356445</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>30</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>30</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>2767</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>2767</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>15</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>15</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Entegrus Powerlines Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2016</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>524</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>531</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.6817321777344</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>60270</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>85105</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>70.8183975219727</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1081</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1068</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.7974090576172</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1395</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1396</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.9283676147461</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>88</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>93</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>94.6236572265625</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1725</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>85105</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.0269079208374</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4268</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4471</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>95.4596252441406</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>13</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>13</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>2539</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>2539</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>28</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>28</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Entegrus Powerlines Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2017</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1068</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1093</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.7127151489258</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>58387</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>76715</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>76.1089782714844</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>3186</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>3170</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.497802734375</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1248</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1248</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>112</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>124</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>90.3225784301758</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>982</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>76715</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.28006255626678</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>6769</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>7136</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>94.857063293457</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>16</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>16</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>1751</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1751</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>28</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>28</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Entegrus Powerlines Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2018</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1097</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1120</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.9464263916016</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>53023</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>74666</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>71.0135803222656</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2555</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2548</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.7260284423828</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1143</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1143</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>127</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>145</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>87.5862045288086</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1968</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>74666</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.63573789596558</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5948</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>6426</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>92.5614700317383</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>14</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>14</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>1217</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1217</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>19</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>19</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Entegrus Powerlines Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2019</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1348</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1375</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.0363616943359</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>48854</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>74458</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>65.6128311157227</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2360</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2349</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.5338973999023</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1190</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1190</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>102</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>122</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>83.606559753418</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2260</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>74458</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.03526830673218</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>14230</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>16388</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>86.8318252563477</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>14</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>14</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>1050</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1050</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>2</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>2</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Entegrus Powerlines Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2020</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1413</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1458</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>96.9135818481445</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>46990</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>59401</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>79.1064147949219</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1733</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1730</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.8268890380859</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3262</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3479</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>93.7625732421875</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>99</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>105</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>94.2857131958008</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1584</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>59401</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.66662168502808</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>14398</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>15406</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>93.4570922851562</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>22</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>22</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>424</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>424</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>2</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>2</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Entegrus Powerlines Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2021</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1708</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1750</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.5999984741211</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>37642</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>46323</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>81.2598495483398</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2055</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2049</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.7080307006836</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>6422</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>6726</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>95.480224609375</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>108</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>116</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>93.1034469604492</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>817</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>46323</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.76370275020599</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>12057</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>16739</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>72.0293960571289</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>45</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>45</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>727</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>727</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Entegrus Powerlines Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2022</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1772</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1798</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.5539474487305</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>28024</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>40958</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>68.4213104248047</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2613</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2613</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>13675</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>13675</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>90</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>95</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>94.7368392944336</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1206</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>40958</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.9444797039032</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>9177</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>12448</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>73.7226867675781</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>50</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>50</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>1048</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1060</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>98.8679275512695</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>3</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>3</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Entegrus Powerlines Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2023</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1624</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1666</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.4789886474609</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>39590</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>47269</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>83.7546844482422</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2700</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2699</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.9629592895508</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>16204</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>16204</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>107</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>115</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>93.0434799194336</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>513</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>47269</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.08527791500092</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>9103</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>9914</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>91.8196487426758</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>42</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>42</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>1148</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1155</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.3939361572266</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>13</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>13</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>ENWIN Utilities Ltd.</Company_Name_Merged_or_Current>
<Fiscal_Year>2015</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>582</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>587</Connections_-_Low_Voltage_-_New_Services>
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<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>91301</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>120888</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>75.525276184082</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>10933</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>10932</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.990852355957</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>11576</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>11576</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>284</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>284</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>3350</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
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<Reconnections_-_Completed_Within_Time>1166</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1166</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>124</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>124</Micro-Embedded_Generation_-_New>
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</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>ENWIN Utilities Ltd.</Company_Name_Merged_or_Current>
<Fiscal_Year>2016</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>821</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>821</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>90394</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>127896</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>70.677734375</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>3919</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>3919</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>12957</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>12958</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.9922790527344</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>301</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>301</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
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<Appointments_Scheduled_-_Scheduled>23398</Appointments_Scheduled_-_Scheduled>
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<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>1961</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1961</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>133</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>133</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>ENWIN Utilities Ltd.</Company_Name_Merged_or_Current>
<Fiscal_Year>2017</Fiscal_Year>
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<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>88276</Telephone_Accessibility_-_Answered_Within_Time>
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<Appointments_Met_-_Percentage>99.7609786987305</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>9795</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>9796</Written_Responses_-_Received>
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<Emergency_Response_Urban_-_Call_Response_Within_Time>287</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>287</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>4379</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
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<Appointments_Scheduled_-_Scheduled>26047</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>26435</Appointments_Scheduled_-_Requests>
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<Appointments_Rescheduled>388</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>388</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>710</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>710</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>93</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>93</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>ENWIN Utilities Ltd.</Company_Name_Merged_or_Current>
<Fiscal_Year>2018</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>701</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>701</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>79570</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>103429</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>76.931999206543</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>3121</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>3112</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.7116317749023</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>9450</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>9452</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.9788436889648</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>279</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>279</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2960</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>103429</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.86186671257019</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>25173</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>26542</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>94.8421401977539</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1370</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1369</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>99.9270095825195</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>531</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>531</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>105</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>105</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>ENWIN Utilities Ltd.</Company_Name_Merged_or_Current>
<Fiscal_Year>2019</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>674</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>674</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>79277</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>102703</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>77.1905364990234</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>3103</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>3101</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.935546875</Appointments_Met_-_Percentage>
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<Written_Responses_-_Received>10408</Written_Responses_-_Received>
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<Emergency_Response_Urban_-_Calls>293</Emergency_Response_Urban_-_Calls>
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<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2322</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
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<Telephone_Call_Abandon_Rate_-_Percentage>2.26088809967041</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>14864</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>15827</Appointments_Scheduled_-_Requests>
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<Appointments_Rescheduled>963</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>963</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>623</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>623</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>ENWIN Utilities Ltd.</Company_Name_Merged_or_Current>
<Fiscal_Year>2020</Fiscal_Year>
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<Connections_-_Low_Voltage_-_New_Services>680</Connections_-_Low_Voltage_-_New_Services>
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<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>64616</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>99808</Telephone_Accessibility_-_Incoming>
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<Appointments_Met_-_Scheduled>2872</Appointments_Met_-_Scheduled>
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<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
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<Written_Responses_-_Received>13845</Written_Responses_-_Received>
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<Reconnections_-_Completed_Within_Time>381</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>381</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>7</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>7</Micro-Embedded_Generation_-_New>
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</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>ENWIN Utilities Ltd.</Company_Name_Merged_or_Current>
<Fiscal_Year>2021</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>536</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>536</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>54072</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>91804</Telephone_Accessibility_-_Incoming>
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<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>14720</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>14721</Written_Responses_-_Received>
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<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
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<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
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</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>ENWIN Utilities Ltd.</Company_Name_Merged_or_Current>
<Fiscal_Year>2022</Fiscal_Year>
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<Connections_-_Low_Voltage_-_New_Services>744</Connections_-_Low_Voltage_-_New_Services>
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<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
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<Written_Responses_-_Received>15298</Written_Responses_-_Received>
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<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
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<Reconnections_-_Total>966</Reconnections_-_Total>
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<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
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</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>ENWIN Utilities Ltd.</Company_Name_Merged_or_Current>
<Fiscal_Year>2023</Fiscal_Year>
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<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
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<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>16873</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>16873</Written_Responses_-_Received>
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<Reconnections_-_Total>1037</Reconnections_-_Total>
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<Micro-Embedded_Generation_-_Met>6</Micro-Embedded_Generation_-_Met>
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</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>EPCOR Electricity Distribution Ontario Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2015</Fiscal_Year>
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<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
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<Appointments_Met_-_Scheduled>208</Appointments_Met_-_Scheduled>
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<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>108</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>108</Written_Responses_-_Received>
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<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
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<Reconnections_-_Completed_Within_Time>174</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>180</Reconnections_-_Total>
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<Micro-Embedded_Generation_-_Met>5</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>5</Micro-Embedded_Generation_-_New>
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</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>EPCOR Electricity Distribution Ontario Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2016</Fiscal_Year>
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<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>2</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>2</Connections_-_High_Voltage_-_New_Services>
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<Telephone_Accessibility_-_Answered_Within_Time>16461</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>23897</Telephone_Accessibility_-_Incoming>
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<Appointments_Met_-_Scheduled>183</Appointments_Met_-_Scheduled>
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<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3125</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3280</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>95.2743911743164</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
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<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>65</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
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<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>358</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>365</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>98.0821914672852</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>8</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>8</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>EPCOR Electricity Distribution Ontario Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2017</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>274</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>274</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>13002</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>15872</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>81.917839050293</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>197</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>197</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3150</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3309</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>95.1949234008789</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
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<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
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<Appointments_Scheduled_-_Scheduled>3529</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3529</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>329</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>338</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>97.3372802734375</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>6</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>6</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>EPCOR Electricity Distribution Ontario Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2018</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>306</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>319</Connections_-_Low_Voltage_-_New_Services>
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<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>12376</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>15290</Telephone_Accessibility_-_Incoming>
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<Appointments_Met_-_Scheduled>186</Appointments_Met_-_Scheduled>
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<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
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<Written_Responses_-_Received>3180</Written_Responses_-_Received>
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<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
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<Reconnections_-_Completed_Within_Time>225</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>226</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.5575256347656</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>11</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>11</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>EPCOR Electricity Distribution Ontario Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2019</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>452</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>484</Connections_-_Low_Voltage_-_New_Services>
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<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>10460</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>13675</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>76.4899444580078</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>166</Appointments_Met_-_Scheduled>
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<Appointments_Met_-_Percentage>99.397590637207</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3713</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3886</Written_Responses_-_Received>
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<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>EPCOR Electricity Distribution Ontario Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2020</Fiscal_Year>
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</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>EPCOR Electricity Distribution Ontario Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2021</Fiscal_Year>
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<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
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<Telephone_Accessibility_-_Answered_Within_Time>12444</Telephone_Accessibility_-_Answered_Within_Time>
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</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>EPCOR Electricity Distribution Ontario Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2022</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>280</Connections_-_Low_Voltage_-_New_Services_Within_Time>
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<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
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<Telephone_Accessibility_-_Answered_Within_Time>10920</Telephone_Accessibility_-_Answered_Within_Time>
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</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>EPCOR Electricity Distribution Ontario Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2023</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>334</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>347</Connections_-_Low_Voltage_-_New_Services>
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<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
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<Telephone_Accessibility_-_Answered_Within_Time>10908</Telephone_Accessibility_-_Answered_Within_Time>
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<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
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<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>806</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
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<Telephone_Call_Abandon_Rate_-_Percentage>6.8183741569519</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3552</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3552</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Reconnections_-_Completed_Within_Time>142</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>144</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>98.6111145019531</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>5</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>5</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>ERTH Power Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2015</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>275</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>278</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.9208602905273</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>4</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>4</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>30954</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>31465</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>98.3759765625</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>254</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>254</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>613</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>613</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>33</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>33</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>442</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>31465</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.40473544597626</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>6091</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>6378</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>95.5001602172852</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>6</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>6</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>418</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>418</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>5</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>5</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>ERTH Power Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2016</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>296</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>297</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.6632995605469</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>2</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>2</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>33463</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>34018</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>98.3685073852539</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>441</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>437</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.0929718017578</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3023</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3023</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>13</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>13</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>541</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>34018</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.59033453464508</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5478</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5568</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.3836212158203</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>4</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>4</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>283</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>283</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>6</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>6</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>ERTH Power Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2017</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>413</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>417</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.0407638549805</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>28558</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>29598</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>96.4862518310547</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>412</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>408</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.0291290283203</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3399</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3399</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>13</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>13</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>476</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>29598</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.60821676254272</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>6435</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>6616</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.2642059326172</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>4</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>4</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>144</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>144</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>5</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>5</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>ERTH Power Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2018</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>365</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>375</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.3333358764648</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>25314</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>26771</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>94.5575408935547</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>378</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>378</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3399</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3399</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>28</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>28</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>952</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>26771</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.55608677864075</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4861</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>6122</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>79.4021530151367</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>8</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>8</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>153</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>153</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>ERTH Power Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2019</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>285</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>292</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.6027374267578</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>2</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>2</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>25316</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>26230</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>96.5154418945312</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>254</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>254</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3163</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3163</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>8</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>9</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>88.8888854980469</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>914</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>26230</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.4845597743988</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4017</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5446</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>73.7605590820312</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>116</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>116</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>ERTH Power Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2020</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>280</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>284</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.591552734375</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>18933</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>19738</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>95.9215698242188</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>261</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>261</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>5164</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>5164</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>11</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>13</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>84.6153869628906</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>912</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>19738</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.62052869796753</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5127</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5431</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>94.4025039672852</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>71</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>71</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>ERTH Power Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2021</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>415</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>433</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>95.8429565429688</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>19100</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>20101</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>95.020149230957</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>320</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>317</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.0625</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>5209</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>5209</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>28</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>29</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>96.5517272949219</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1064</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>20101</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.29326915740967</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5583</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5583</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>3</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>3</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>64</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>64</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>ERTH Power Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2022</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>428</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>441</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.0521545410156</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>19955</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>21564</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>92.5384902954102</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>312</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>312</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>6541</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>6542</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.9847106933594</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>21</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>21</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1294</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>21564</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>6.00074195861816</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5265</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5265</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>156</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>156</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>3</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>3</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>ERTH Power Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2023</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>339</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>354</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>95.7627105712891</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>18173</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>19438</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>93.4921264648438</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>243</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>241</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.1769561767578</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>6996</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>7001</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.928581237793</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>22</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>23</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>95.6521759033203</Emergency_Urban_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1002</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>19438</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.15485143661499</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5176</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5178</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.9613723754883</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>178</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>178</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>8</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>8</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Essex Powerlines Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2015</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>250</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>271</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>92.2509231567383</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>26489</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>33449</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>79.1921997070312</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1315</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1247</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>94.8288955688477</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1320</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1558</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>84.724006652832</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>17</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>17</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>494</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>34785</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.4201523065567</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8802</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>8934</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.5224990844727</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>132</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>132</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>253</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>270</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>93.7037048339844</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>10</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>10</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Essex Powerlines Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2016</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>313</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>346</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>90.4624252319336</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>24847</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>33765</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>73.5880355834961</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1258</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1142</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>90.7790145874023</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1812</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1882</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>96.2805557250977</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>42</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>43</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>97.6744155883789</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>260</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>33765</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.770028114318848</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8129</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>8229</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.784782409668</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>116</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>116</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>159</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>163</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>97.546012878418</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>18</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>19</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>94.7368392944336</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Essex Powerlines Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2017</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>337</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>373</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>90.3485260009766</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>21443</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>26984</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>79.4656066894531</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>901</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>839</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>93.1187591552734</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2014</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2039</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.7739105224609</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>24</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>30</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>80</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>193</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>26984</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.715238630771637</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8169</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>8746</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>93.4026947021484</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>613</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>613</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>173</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>178</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>97.1910095214844</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>20</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>20</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Essex Powerlines Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2018</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>186</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>204</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>91.1764678955078</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>20021</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>22837</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>87.6691360473633</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>633</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>600</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>94.7867279052734</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2163</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2207</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.0063400268555</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>12</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>12</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>136</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>22837</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.595524787902832</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>6004</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>7922</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>75.7889404296875</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1936</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1936</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>138</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>141</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>97.8723373413086</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>21</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>21</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Essex Powerlines Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2019</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>218</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>230</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>94.7826080322266</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>22027</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>26662</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>82.6157073974609</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>642</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>598</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>93.1464157104492</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2031</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2080</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>97.6442337036133</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>23</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>23</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>250</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>26662</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.937664091587067</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8930</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>9591</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>93.1081237792969</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>673</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>673</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>115</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>118</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>97.4576263427734</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Essex Powerlines Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2020</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>208</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>223</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>93.2735443115234</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>17079</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>26206</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>65.1720962524414</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>542</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>512</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>94.4649429321289</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>4006</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>4090</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>97.9462127685547</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>16</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>16</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1038</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>26206</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.96092486381531</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>10242</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>10412</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.3672714233398</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>185</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>185</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>121</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>126</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>96.0317459106445</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Essex Powerlines Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2021</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>119</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>131</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>90.8396911621094</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>18059</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>23569</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>76.6218338012695</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>146</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>136</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>93.1506881713867</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>4567</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>4667</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>97.857292175293</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>17</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>17</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>177</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>23569</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.750986456871033</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>7740</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>7801</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.2180480957031</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1906</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1906</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>192</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>196</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>97.9591827392578</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Essex Powerlines Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2022</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>107</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>117</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>91.4529876708984</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>16622</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>20537</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>80.9368438720703</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>152</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>150</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.684211730957</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>4573</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>4586</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.7165298461914</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>24</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>25</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>96</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>295</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>20537</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.43643176555634</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4369</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5088</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>85.8687133789062</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>723</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>723</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>331</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>338</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>97.9289932250977</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>2</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>2</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Essex Powerlines Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2023</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>152</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>167</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>91.0179672241211</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>17787</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>21946</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>81.0489349365234</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>272</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>264</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>97.0588226318359</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>4640</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>4648</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.827880859375</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>93</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>106</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>87.7358474731445</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>516</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>21946</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.35122585296631</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5219</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5494</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>94.9945373535156</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>289</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>289</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>397</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>414</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>95.8937225341797</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>7</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>7</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Festival Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2015</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>237</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>238</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.579833984375</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>18631</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>20668</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>90.1441879272461</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>547</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>546</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.8171844482422</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1017</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1017</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>12</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>12</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>207</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>20668</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.00154829025269</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4910</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5057</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.0931396484375</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>147</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>147</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>354</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>354</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>10</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>10</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Festival Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2016</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>294</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>295</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.661018371582</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>19251</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>22136</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>86.9669342041016</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>594</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>594</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1606</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1606</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>14</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>14</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>182</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>22136</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.82219010591507</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5069</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5093</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.5287628173828</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>24</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>24</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>373</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>374</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.7326202392578</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>8</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>8</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Festival Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2017</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>295</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>299</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.6622085571289</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>2</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>2</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>17734</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>20936</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>84.7057723999023</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>521</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>518</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.424186706543</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1861</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1861</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>9</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>9</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>229</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>20936</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.09380972385406</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4930</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5091</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>96.8375549316406</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>161</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>161</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>225</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>225</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>8</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>8</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Festival Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2018</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>264</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>266</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.2481231689453</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>16840</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>19226</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>87.5897216796875</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>657</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>650</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.9345474243164</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2370</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2370</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>19</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>21</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>90.476188659668</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>208</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>19226</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.08186829090118</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5679</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5851</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.0603332519531</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>82</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>82</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>177</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>177</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>28</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>28</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Festival Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2019</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>258</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>266</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>96.9924774169922</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>17108</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>19342</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>88.4500045776367</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>733</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>722</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.4993209838867</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>4501</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>4501</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>7</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>7</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>177</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>19342</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.915107011795044</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>7424</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>7582</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.9161148071289</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>166</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>166</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>186</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>186</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Festival Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2020</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>244</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>256</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>95.3125</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>19062</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>19282</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>98.8590393066406</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>648</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>633</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>97.685188293457</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>5892</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>5894</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.966064453125</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>7</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>7</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>4</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>4</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>330</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>19282</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.71144068241119</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>7360</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>7554</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.4318237304688</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>194</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>194</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>92</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>92</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Festival Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2021</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>279</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>285</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.8947372436523</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>17594</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>19185</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>91.7070617675781</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>803</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>794</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.8792037963867</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>5245</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>5246</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.9809341430664</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>4</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>4</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>1</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>1</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>381</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>19277</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.97644865512848</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>7645</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>7836</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.5625305175781</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>197</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>197</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>100</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>100</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>2</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>2</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Festival Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2022</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>282</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>294</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>95.9183654785156</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>16454</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>18198</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>90.4165267944336</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1042</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1018</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>97.6967391967773</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2156</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2157</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.9536361694336</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>13</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>13</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>3</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>3</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>177</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>18198</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.972634375095367</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5818</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5934</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.045166015625</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>120</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>120</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>176</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>176</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>10</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>10</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Festival Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2023</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>166</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>178</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>93.258430480957</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>17255</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>17799</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>96.9436492919922</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>869</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>849</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>97.6985015869141</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1816</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1816</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>9</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>9</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>5</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>5</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>177</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>17799</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.994437873363495</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4571</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4728</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>96.6793594360352</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>112</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>112</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>150</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>150</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>16</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>16</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Fort Frances Power Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2015</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>33</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>33</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>707</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>750</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>94.2666702270508</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>43</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>43</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>37</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>38</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>97.3684234619141</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>9</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>9</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>30</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>750</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>146</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>146</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>60</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>60</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>2</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>2</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Fort Frances Power Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2016</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>29</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>29</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>1219</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1248</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>97.6762847900391</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>92</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>91</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.9130401611328</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>42</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>42</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>5</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>5</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>19</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1248</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.52243590354919</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>621</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>621</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>43</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>43</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Fort Frances Power Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2017</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>26</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>26</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>2438</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>2516</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>96.8998413085938</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>72</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>72</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>18</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>19</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>94.7368392944336</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>6</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>6</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>57</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>2516</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.26550078392029</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>782</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>782</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>27</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>27</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Fort Frances Power Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2018</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>32</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>32</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>2543</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>2640</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>96.3257598876953</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>85</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>85</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>21</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>21</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>10</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>10</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>97</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>2640</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.67424249649048</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>723</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>724</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.8618774414062</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>27</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>27</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Fort Frances Power Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2019</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>39</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>39</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>2458</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>2518</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>97.6171569824219</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>85</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>85</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>37</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>37</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>16</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>16</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>58</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>2518</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.30341529846191</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>629</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>629</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>28</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>28</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Fort Frances Power Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2020</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>24</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>24</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>3220</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>3331</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>96.6676635742188</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>63</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>63</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>46</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>47</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>97.8723373413086</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>9</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>9</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>56</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>3331</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.68117678165436</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>617</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>617</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>0</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>0</Reconnections_-_Total>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Fort Frances Power Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2021</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>13</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>13</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>2351</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>2587</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>90.8774642944336</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>55</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>55</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>12</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>12</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>13</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>13</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>236</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>2587</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>9.12253570556641</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>539</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>542</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.4464950561523</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>31</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>31</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Fort Frances Power Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2022</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>21</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>21</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>2599</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>2732</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>95.1317749023438</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>75</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>75</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>32</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>32</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>15</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>15</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>49</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>2732</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.79355788230896</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>601</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>606</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.174919128418</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>17</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>17</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Fort Frances Power Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2023</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>18</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>18</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>2277</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>2416</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>94.2466888427734</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>59</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>59</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>33</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>33</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>10</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>10</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>40</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>2416</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.65562915802002</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>552</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>560</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.5714263916016</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>4</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>4</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>22</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>22</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>GrandBridge Energy Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2015</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>835</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>837</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.7610549926758</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>93296</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>114169</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>81.7174530029297</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>12334</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>11474</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>93.0274047851562</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>9534</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>9564</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.6863250732422</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>92</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>92</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>11</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>11</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>4277</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>114169</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.74620079994202</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>26064</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>26076</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.9539794921875</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>860</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>860</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>849</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>849</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>66</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>66</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>GrandBridge Energy Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2016</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>895</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>896</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.8883895874023</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>80217</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>114476</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>70.0732040405273</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2126</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2124</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.9059295654297</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>11070</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>11117</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.5772247314453</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>104</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>104</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>24</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>24</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>5793</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>114476</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.06044912338257</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>28273</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>28690</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.5465316772461</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>726</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>726</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>41</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>41</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>GrandBridge Energy Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2017</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>714</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>715</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.8601379394531</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>78586</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>101358</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>77.5331039428711</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2040</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2026</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.3137283325195</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>19022</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>19052</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.8425369262695</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>92</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>92</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>18</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>18</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>3575</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
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<Appointments_Scheduled_-_Scheduled>28448</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>28814</Appointments_Scheduled_-_Requests>
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<Appointments_Rescheduled>15</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>15</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>849</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>849</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>72</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>72</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>GrandBridge Energy Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2018</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>977</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>985</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.1878204345703</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>77537</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>88685</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>87.4296646118164</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2351</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2350</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.9574661254883</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>19602</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>19623</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.8929824829102</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>125</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>126</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>99.2063522338867</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>21</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>21</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1703</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>88685</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.92027962207794</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>27048</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>27372</Appointments_Scheduled_-_Requests>
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<Appointments_Rescheduled>2</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>721</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>721</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>165</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>165</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>GrandBridge Energy Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2019</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1477</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1508</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.9442977905273</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>68534</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>86676</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>79.0691757202148</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2160</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2158</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.9074096679688</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>17844</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>17866</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.8768615722656</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>113</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>113</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>19</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>19</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2876</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>86676</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.31810426712036</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>19804</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>20269</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.7058563232422</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>649</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>649</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>3</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>3</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>GrandBridge Energy Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2020</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1201</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1230</Connections_-_Low_Voltage_-_New_Services>
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<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>67891</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>80308</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>84.5382766723633</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2544</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2542</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.92138671875</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>20278</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>20313</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.8276977539062</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>92</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>92</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>24</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>24</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2186</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
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<Telephone_Call_Abandon_Rate_-_Percentage>2.72202014923096</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>13647</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>19902</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>68.5709991455078</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>174</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>174</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>GrandBridge Energy Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2021</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1264</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1306</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>96.7840728759766</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>66694</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>78788</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>84.6499481201172</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2828</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2827</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.9646377563477</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>20350</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>20400</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.7549057006836</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>74</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>74</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>6</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>6</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2014</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>78788</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.55622673034668</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>21318</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>21684</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.3121185302734</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>346</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>346</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>3</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>3</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>GrandBridge Energy Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2022</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1681</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1758</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>95.6200256347656</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>63662</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>84243</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>75.5694808959961</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>3019</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>3015</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.8675079345703</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>17789</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>17901</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.3743362426758</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>127</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>127</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>35</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>35</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>3521</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>84243</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.17957592010498</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>22142</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>22166</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.8917236328125</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>4</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>4</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>624</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>624</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>15</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>15</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>GrandBridge Energy Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2023</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>2365</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>2679</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>88.2792053222656</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>60329</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>87207</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>69.1790771484375</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>3447</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>3447</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>12705</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>12707</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.984260559082</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>121</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>121</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>21</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>21</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>4993</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>87207</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.72545766830444</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>26611</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>28945</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>91.9364318847656</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>1074</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1074</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>28</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>28</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Greater Sudbury Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2015</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>527</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>528</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.8106079101562</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>39987</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>57577</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>69.4496078491211</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>934</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>934</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>841</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>841</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>41</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>43</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>95.3488388061523</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1039</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
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<Telephone_Call_Abandon_Rate_-_Percentage>1.80454003810883</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>11233</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>11444</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.1562423706055</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>814</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>814</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>14</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>14</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Greater Sudbury Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2016</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>519</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>522</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.4252853393555</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>41113</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>61427</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>66.9298553466797</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>976</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>976</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>642</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>648</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.0740737915039</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>41</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>41</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1629</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
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<Appointments_Scheduled_-_Scheduled>11798</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>11945</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.7693557739258</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>714</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>714</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>5</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>5</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Greater Sudbury Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2017</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>484</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>490</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.7755126953125</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>40179</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>59828</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>67.1575164794922</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>805</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>805</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>896</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>923</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>97.0747528076172</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>55</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>58</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>94.8275833129883</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>900</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
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<Appointments_Scheduled_-_Scheduled>11028</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>11541</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>95.5549774169922</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>428</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>428</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>8</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>8</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Greater Sudbury Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2018</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>497</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>501</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.2015991210938</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>36307</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>50958</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>71.2488708496094</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>881</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>880</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.8864898681641</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1163</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1166</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.7427139282227</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>57</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>61</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>93.4426193237305</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>633</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>50958</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.24219942092896</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>11452</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>11808</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>96.9850921630859</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>213</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>213</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>8</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>8</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Greater Sudbury Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2019</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>484</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>487</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.3839797973633</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>34825</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>48873</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>71.2561111450195</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>897</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>895</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.7770309448242</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1331</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1342</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.1803283691406</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>55</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>60</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>91.6666641235352</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>643</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>48873</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.31565487384796</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>10245</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>10383</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.6709060668945</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>315</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>315</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>2</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>2</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Greater Sudbury Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2020</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>541</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>543</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.6316757202148</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>30155</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>44755</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>67.3779449462891</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>830</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>830</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1427</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1431</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.7204742431641</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>42</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>43</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>97.6744155883789</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>726</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>44755</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.62216508388519</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>10008</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>10166</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.44580078125</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>223</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>223</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Greater Sudbury Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2021</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>565</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>571</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.9492111206055</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>28019</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>43633</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>64.2151565551758</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>546</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>546</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1808</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1834</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.5823364257812</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>45</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>45</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>667</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>43633</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.52865946292877</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>10321</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>10469</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.5863037109375</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>268</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>268</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Greater Sudbury Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2022</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>590</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>593</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.4940948486328</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>2</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>2</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>29950</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>42142</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>71.0692443847656</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>656</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>656</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2183</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2210</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.7782821655273</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>33</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>34</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>97.0588226318359</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>476</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>42142</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.12951445579529</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>10291</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>10583</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.2408599853516</Appointments_Scheduling_-_Percentage>
<Reconnections_-_Completed_Within_Time>424</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>424</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>8</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>8</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Greater Sudbury Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2023</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>564</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>568</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.2957763671875</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>28489</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>40035</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>71.1602325439453</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>538</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>537</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.8141250610352</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2132</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2138</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.7193603515625</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>36</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>38</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>94.7368392944336</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>566</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>40035</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.41376292705536</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>10155</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>10227</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.2959823608398</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>695</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>696</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.8563232421875</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>16</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>16</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Grimsby Power Incorporated</Company_Name_Merged_or_Current>
<Fiscal_Year>2015</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>172</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>175</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.2857131958008</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>5269</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>8066</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>65.3235778808594</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>184</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>184</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1282</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1282</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>4</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>4</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>3</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>3</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>435</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>8066</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.39300775527954</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2281</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2425</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>94.0618591308594</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>42</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>42</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>6</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>6</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Grimsby Power Incorporated</Company_Name_Merged_or_Current>
<Fiscal_Year>2016</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>72</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>73</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.6301345825195</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>5523</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>7893</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>69.9733963012695</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>124</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>124</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1460</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1460</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>10</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>10</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>10</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>10</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>329</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>7893</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.1682505607605</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2628</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2628</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>23</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>23</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>3</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>3</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Grimsby Power Incorporated</Company_Name_Merged_or_Current>
<Fiscal_Year>2017</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>198</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>202</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.0197982788086</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>5342</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>7088</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>75.366813659668</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>129</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>129</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1468</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1468</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>10</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>10</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>2</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>2</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>102</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>7088</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.43905186653137</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2382</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2821</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>84.4381408691406</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>439</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>439</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>16</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>16</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>3</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>3</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Grimsby Power Incorporated</Company_Name_Merged_or_Current>
<Fiscal_Year>2018</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>235</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>243</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>96.7078170776367</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>6383</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>7209</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>88.5420989990234</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>211</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>210</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.5260696411133</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1556</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1556</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>7</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>7</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>64</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>7209</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.887779176235199</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2201</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2413</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>91.2142562866211</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>212</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>212</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>7</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>7</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>2</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>2</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Grimsby Power Incorporated</Company_Name_Merged_or_Current>
<Fiscal_Year>2019</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>108</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>108</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>7136</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>7908</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>90.2377319335938</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>95</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>95</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1591</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1593</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.8744506835938</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>6</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>6</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>1</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>1</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>40</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>7908</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.505816876888275</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2166</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2412</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>89.8009948730469</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>252</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>252</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>10</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>10</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Grimsby Power Incorporated</Company_Name_Merged_or_Current>
<Fiscal_Year>2020</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>52</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>52</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>6296</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>7044</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>89.3810348510742</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>46</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>46</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1613</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1622</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.4451293945312</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>4</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>4</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>1</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>1</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>127</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>7044</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.80295288562775</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2589</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2589</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>6</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>6</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>12</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>12</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Grimsby Power Incorporated</Company_Name_Merged_or_Current>
<Fiscal_Year>2021</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>168</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>168</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>5329</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>6139</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>86.8056716918945</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>148</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>148</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2044</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2051</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.6587066650391</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>5</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>5</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>2</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>2</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>35</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>6139</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.57012540102005</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2857</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2857</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>71</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>71</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>13</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>13</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Grimsby Power Incorporated</Company_Name_Merged_or_Current>
<Fiscal_Year>2022</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>2</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>2</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>5741</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>6622</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>86.6958618164062</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>10</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>10</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1652</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1671</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.8629531860352</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>6</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>6</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>1</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>1</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>82</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>6622</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.23829662799835</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2248</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2761</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>81.4197769165039</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>513</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>513</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>16</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>16</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>3</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>3</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Grimsby Power Incorporated</Company_Name_Merged_or_Current>
<Fiscal_Year>2023</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>90</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>96</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>93.75</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>5935</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>6306</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>94.1167144775391</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>238</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>220</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>92.4369735717773</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1080</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1105</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>97.7375564575195</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>11</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>11</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>5</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>5</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>32</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>6306</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.507453203201294</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2318</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2365</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.0126876831055</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>70</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>70</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>47</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>47</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Halton Hills Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2015</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>497</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>497</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>21201</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>22761</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>93.1461715698242</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>6001</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>6001</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1705</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1707</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.8828353881836</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>56</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>56</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>58</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>58</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>242</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>22761</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.0632221698761</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>6068</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>6068</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>67</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>67</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>106</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>106</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>14</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>14</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Halton Hills Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2016</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>589</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>589</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>23603</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>25007</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>94.3855743408203</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>5668</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>5668</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2383</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2383</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>4</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>4</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>9</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>9</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>340</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>25007</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.35961925983429</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5684</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5684</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>15</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>15</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>102</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>102</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>19</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>19</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Halton Hills Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2017</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>541</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>541</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>19534</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>20379</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>95.8535766601562</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>5787</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>5787</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2052</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2060</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.6116485595703</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>19</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>19</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>16</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>16</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>224</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>20379</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.09917068481445</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5803</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5803</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>11</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>11</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>45</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>45</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>18</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>18</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Halton Hills Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2018</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>678</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>678</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>17165</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>17764</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>96.6280136108398</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>5625</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>5624</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.9822235107422</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1925</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1928</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.8443984985352</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>16</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>17</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>94.1176452636719</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>17</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>17</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>145</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>17764</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.81625759601593</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5645</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5645</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>17</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>17</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>36</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>36</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>34</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>34</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Halton Hills Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2019</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>414</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>414</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>18332</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>19010</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>96.4334564208984</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>769</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>751</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>97.659294128418</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2180</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2183</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.8625717163086</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>11</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>11</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>12</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>12</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>667</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>19010</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.50867962837219</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5755</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5755</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>18</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>18</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>35</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>35</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Halton Hills Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2020</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>432</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>432</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>17927</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>18692</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>95.907341003418</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>719</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>719</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3804</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3804</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>13</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>13</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>19</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>19</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>938</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>18692</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.01818943023682</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>933</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>974</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>95.7905578613281</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>21</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>21</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>25</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>25</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Halton Hills Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2021</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>639</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>639</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>19205</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>19854</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>96.7311401367188</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>869</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>869</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3151</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3155</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.8732147216797</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>9</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>9</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>8</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>8</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>537</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>19854</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.70474457740784</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>891</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>891</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>25</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>25</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>9</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>9</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Halton Hills Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2022</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>659</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>659</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>18031</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>18726</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>96.2885818481445</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>811</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>805</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.2601699829102</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2976</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2980</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.8657684326172</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>16</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>16</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>28</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>28</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>462</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>18726</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.46715807914734</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>811</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>811</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>6</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>6</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>16</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>16</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Halton Hills Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2023</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>533</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>533</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>15770</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>16241</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>97.0999298095703</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>779</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>779</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3345</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3345</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>6</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>6</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>18</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>18</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>209</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>16241</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.28686654567719</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>782</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>782</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>3</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>3</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>26</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>26</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Hearst Power Distribution Company Limited</Company_Name_Merged_or_Current>
<Fiscal_Year>2015</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>5</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>5</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>1093</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1225</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>89.2244873046875</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>250</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>250</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>57</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>57</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>0</Telephone_Call_Abandon_Rate_-_Incoming>
<Appointments_Scheduled_-_Scheduled>250</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>250</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>13</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>13</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Hearst Power Distribution Company Limited</Company_Name_Merged_or_Current>
<Fiscal_Year>2016</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>7</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>7</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>992</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1136</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>87.3239440917969</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>4</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>4</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>72</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>72</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>3</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>3</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>0</Telephone_Call_Abandon_Rate_-_Incoming>
<Appointments_Scheduled_-_Scheduled>259</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>259</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>17</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>17</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Hearst Power Distribution Company Limited</Company_Name_Merged_or_Current>
<Fiscal_Year>2017</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>6</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>6</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>818</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>937</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>87.2998962402344</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>151</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>151</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>60</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>60</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>937</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>439</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>439</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>5</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>5</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Hearst Power Distribution Company Limited</Company_Name_Merged_or_Current>
<Fiscal_Year>2018</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>15</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>15</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>820</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>931</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>88.0773391723633</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>211</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>211</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>64</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>64</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>931</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>640</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>640</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>3</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>3</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Hearst Power Distribution Company Limited</Company_Name_Merged_or_Current>
<Fiscal_Year>2019</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>9</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>9</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>844</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>916</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>92.1397399902344</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>210</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>210</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>288</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>289</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.6539764404297</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>916</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>493</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>493</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>14</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>14</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Hearst Power Distribution Company Limited</Company_Name_Merged_or_Current>
<Fiscal_Year>2020</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>11</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>11</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>858</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>905</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>94.8066329956055</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>195</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>195</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>193</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>193</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>905</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>384</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>384</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>3</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>3</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Hearst Power Distribution Company Limited</Company_Name_Merged_or_Current>
<Fiscal_Year>2021</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>8</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>8</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>820</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>863</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>95.0173797607422</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>190</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>190</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>232</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>232</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>863</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>419</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>419</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>1</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Hearst Power Distribution Company Limited</Company_Name_Merged_or_Current>
<Fiscal_Year>2022</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>5</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>5</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>815</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>834</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>97.7218246459961</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>180</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>180</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>356</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>356</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>834</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>298</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>298</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>3</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>3</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Hearst Power Distribution Company Limited</Company_Name_Merged_or_Current>
<Fiscal_Year>2023</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>22</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>22</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>757</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>822</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>92.0924606323242</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>133</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>133</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>436</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>437</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.7711639404297</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>822</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>321</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>321</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>9</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>10</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>90</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Hydro 2000 Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2015</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>2</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>2</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>4052</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4069</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.5822067260742</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>42</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>42</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>8</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>8</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>17</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>4069</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.417793065309525</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>42</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>42</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>2</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>2</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Hydro 2000 Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2016</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>4171</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4184</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.6892929077148</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>162</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>160</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.7654342651367</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>38</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>38</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>6</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>6</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>0</Telephone_Call_Abandon_Rate_-_Incoming>
<Appointments_Scheduled_-_Scheduled>164</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>164</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>0</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>0</Reconnections_-_Total>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Hydro 2000 Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2017</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>6</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>6</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>2777</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>2777</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>112</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>112</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>49</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>49</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>0</Telephone_Call_Abandon_Rate_-_Incoming>
<Appointments_Scheduled_-_Scheduled>112</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>112</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>2</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>2</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Hydro 2000 Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2018</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>8</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>8</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>2208</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>2209</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.9547271728516</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>56</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>56</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>9</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>9</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>8</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>8</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>2209</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.045269351452589</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>56</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>56</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>13</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>13</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Hydro 2000 Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2019</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>5</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>5</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>2306</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>2312</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.7404861450195</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>42</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>42</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>275</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>275</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>17</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>17</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>6</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>2312</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.259515583515167</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>42</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>42</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>10</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>10</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Hydro 2000 Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2020</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>16</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>16</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>2896</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>2896</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>0</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>0</Appointments_Met_-_Completed_as_Required>
<Written_Responses_-_Provided_Within_Time>182</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>182</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>3</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>3</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>2896</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>0</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>0</Appointments_Scheduled_-_Requests>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>12</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>12</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Hydro 2000 Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2021</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>7</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>7</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>1688</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1690</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.8816604614258</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>6</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>6</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>284</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>284</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1690</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.118343196809292</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>6</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>6</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>8</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>8</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Hydro 2000 Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2022</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>9</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>10</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>90</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>1675</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1800</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>93.0555572509766</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>10</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>10</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>832</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>832</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>5</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>5</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>125</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1800</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>6.94444465637207</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>10</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>10</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>11</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>11</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Hydro 2000 Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2023</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>8</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>8</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>1340</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1374</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>97.5254745483398</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>178</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>178</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1656</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1656</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>34</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1374</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.47452688217163</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>178</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>178</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>4</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>4</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Hydro Hawkesbury Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2015</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>11</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>11</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>7458</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>7466</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.8928451538086</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>12</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>12</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>211</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>211</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>2</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>2</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>7466</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.67881061881781E-02</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>77</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>77</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>25</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>25</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Hydro Hawkesbury Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2016</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>20</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>20</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>7084</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>7085</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.9858856201172</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>42</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>40</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>95.2380981445312</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>239</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>240</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.5833358764648</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>3</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>3</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>7085</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.41143258661032E-02</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>59</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>60</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.3333358764648</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>39</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>39</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Hydro Hawkesbury Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2017</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>13</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>13</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>6745</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>6746</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.9851760864258</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>83</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>81</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>97.5903625488281</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>410</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>412</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.5145645141602</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>2</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>2</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>6746</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>119</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>122</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.5409851074219</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>3</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>3</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>34</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>37</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>91.8918914794922</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Hydro Hawkesbury Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2018</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>17</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>18</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>94.4444427490234</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>7233</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>7234</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.9861755371094</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>59</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>57</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>96.6101684570312</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>326</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>327</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.6941909790039</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>2</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>2</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>7234</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>115</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>118</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.4576263427734</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>36</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>36</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Hydro Hawkesbury Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2019</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>21</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>23</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>91.3043441772461</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>6338</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>6340</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.9684524536133</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>88</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>87</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.863639831543</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>487</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>488</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.7950820922852</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>7</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>7</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>6340</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>165</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>169</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.6331329345703</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>5</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>5</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>31</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>31</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Hydro Hawkesbury Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2020</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>21</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>21</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>7337</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>7340</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.9591293334961</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>105</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>103</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.0952377319336</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>795</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>798</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.6240615844727</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>5</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>5</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>7340</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>339</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>343</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.8338165283203</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>21</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>21</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Hydro Hawkesbury Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2021</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>28</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>28</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>2</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>2</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>5920</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>5925</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.9156112670898</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>81</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>81</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1079</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1079</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>3</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>3</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>0</Telephone_Call_Abandon_Rate_-_Incoming>
<Appointments_Scheduled_-_Scheduled>275</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>276</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.6376800537109</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>24</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>24</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Hydro Hawkesbury Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2022</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>53</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>53</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>6577</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>6580</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.9544067382812</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>89</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>88</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.8764038085938</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>929</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>931</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.7851791381836</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>2</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>2</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>3</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>6580</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.55927066504955E-02</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>185</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>185</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>29</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>29</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Hydro Hawkesbury Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2023</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>23</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>23</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>5254</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>5259</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.9049224853516</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>70</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>69</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.5714263916016</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>877</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>879</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.7724685668945</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>5259</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.90150216221809E-02</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>122</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>124</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.3871002197266</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>66</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>66</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Hydro One Networks Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2015</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>17736</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>18174</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.5899658203125</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>2</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>2</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>1187128</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1545819</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>76.7960510253906</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>29818</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>29404</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.6115798950195</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>332558</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>332561</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.9990997314453</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>43</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>46</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>93.4782638549805</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>3306</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>4325</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>76.4393081665039</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>32527</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1545819</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.10419201850891</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>46282</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>47700</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.0272521972656</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1192</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1171</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>98.2382583618164</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>9113</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>9255</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>98.465690612793</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>487</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>488</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>99.7950820922852</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Hydro One Networks Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2016</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>16926</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>17172</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.5674362182617</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>5</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>5</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>1252444</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1671527</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>74.9281311035156</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>29121</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>28993</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.5604553222656</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>363006</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>363007</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.9997253417969</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>50</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>50</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>3509</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>4654</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>75.3975067138672</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>43772</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1671527</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.61868333816528</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>45265</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>46067</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.2590560913086</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>995</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>987</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>99.1959762573242</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>13200</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>13378</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>98.6694564819336</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>661</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>669</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>98.8041839599609</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Hydro One Networks Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2017</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>19441</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>19821</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.0828399658203</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>3</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>3</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>1160961</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1410622</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>82.3013534545898</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>28026</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>27743</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.9902267456055</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>281120</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>281120</Written_Responses_-_Received>
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<Emergency_Response_Urban_-_Calls>16</Emergency_Response_Urban_-_Calls>
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<Appointments_Rescheduled_-_In_Time>1406</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>99.7870864868164</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>5765</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>5857</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>98.4292297363281</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>906</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>909</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>99.6699676513672</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Hydro One Networks Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2018</Fiscal_Year>
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<Connections_-_Low_Voltage_-_New_Services>18441</Connections_-_Low_Voltage_-_New_Services>
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<Connections_-_High_Voltage_-_New_Services_Within_Time>5</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>5</Connections_-_High_Voltage_-_New_Services>
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<Telephone_Accessibility_-_Answered_Within_Time>964220</Telephone_Accessibility_-_Answered_Within_Time>
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<Appointments_Met_-_Scheduled>29163</Appointments_Met_-_Scheduled>
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<Appointments_Met_-_Percentage>99.9485626220703</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>241850</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>241850</Written_Responses_-_Received>
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<Emergency_Response_Urban_-_Call_Response_Within_Time>42</Emergency_Response_Urban_-_Call_Response_Within_Time>
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<Rescheduling_a_Missed_Appointment_-_Percentage>87.5734710693359</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>1499</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1513</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.0746841430664</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>774</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>778</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>99.4858627319336</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Hydro One Networks Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2019</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>14732</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>14765</Connections_-_Low_Voltage_-_New_Services>
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<Connections_-_High_Voltage_-_New_Services_Within_Time>15</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>15</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>777411</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1009011</Telephone_Accessibility_-_Incoming>
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<Appointments_Met_-_Scheduled>28290</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>28289</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.996467590332</Appointments_Met_-_Percentage>
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<Written_Responses_-_Received>176590</Written_Responses_-_Received>
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<Emergency_Response_Urban_-_Call_Response_Within_Time>34</Emergency_Response_Urban_-_Call_Response_Within_Time>
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</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Hydro One Networks Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2020</Fiscal_Year>
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<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>729102</Telephone_Accessibility_-_Answered_Within_Time>
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<Appointments_Met_-_Scheduled>26757</Appointments_Met_-_Scheduled>
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</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Hydro One Networks Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2021</Fiscal_Year>
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<Connections_-_Low_Voltage_-_New_Services>18255</Connections_-_Low_Voltage_-_New_Services>
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<Telephone_Accessibility_-_Answered_Within_Time>716108</Telephone_Accessibility_-_Answered_Within_Time>
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<Appointments_Met_-_Scheduled>31322</Appointments_Met_-_Scheduled>
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</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Hydro One Networks Inc.</Company_Name_Merged_or_Current>
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<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>771016</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1061306</Telephone_Accessibility_-_Incoming>
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<Appointments_Met_-_Scheduled>30676</Appointments_Met_-_Scheduled>
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<Appointments_Met_-_Percentage>99.9934768676758</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>269458</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>275354</Written_Responses_-_Received>
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<Reconnections_-_Total>3506</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.258415222168</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>401</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>415</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>96.6265029907227</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Hydro One Networks Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2023</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>14657</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>14662</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.9658966064453</Low_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>683445</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>873470</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>78.2448120117188</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>28529</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>28529</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>278739</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>289127</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>96.407112121582</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>3544</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>4133</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>85.7488479614258</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>12050</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>873470</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.37955510616302</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>28820</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>28820</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>203</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>201</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>99.014778137207</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>3179</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>3214</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>98.9110107421875</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>612</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>680</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>90</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Hydro Ottawa Limited</Company_Name_Merged_or_Current>
<Fiscal_Year>2015</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>4516</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>4516</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>49</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>49</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>245733</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>297802</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>82.5155639648438</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>3958</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>3845</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>97.14501953125</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>18476</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>18480</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.9783554077148</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>197</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>201</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>98.0099487304688</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>4915</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>297802</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.65042543411255</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3958</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3958</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>112</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>112</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>4047</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>4047</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>56</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>56</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Hydro Ottawa Limited</Company_Name_Merged_or_Current>
<Fiscal_Year>2016</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>3408</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>3408</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>68</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>68</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>244332</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>291644</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>83.7774810791016</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2373</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2363</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.5785903930664</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>23092</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>23097</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.9783554077148</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>182</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>186</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>97.8494644165039</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>5312</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>291644</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.82139873504639</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>81943</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>81943</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>3446</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>3446</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>5763</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>5763</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>16</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>16</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Hydro Ottawa Limited</Company_Name_Merged_or_Current>
<Fiscal_Year>2017</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>4310</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>4310</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>46</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>46</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>208293</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>244858</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>85.0668563842773</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>5097</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>5068</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.431037902832</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>14321</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>14337</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.8883972167969</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>210</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>211</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>99.5260696411133</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>4251</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>244858</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.73610830307007</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5097</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5097</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>29</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>29</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>3385</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>3385</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>57</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>57</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Hydro Ottawa Limited</Company_Name_Merged_or_Current>
<Fiscal_Year>2018</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>4860</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>4860</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>38</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>38</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>199255</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>224545</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>88.7372207641602</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>6020</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>5999</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.6511611938477</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>28162</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>28179</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.9396743774414</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>201</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>208</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>96.6346130371094</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1012</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>224545</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.450689166784286</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>6020</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>6020</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>21</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>21</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>2916</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>2916</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>133</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>133</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Hydro Ottawa Limited</Company_Name_Merged_or_Current>
<Fiscal_Year>2019</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>4835</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>4835</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>53</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>53</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>181014</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>210116</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>86.1495590209961</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>6883</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>6855</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.5932006835938</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>25860</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>25877</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.9343032836914</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>206</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>211</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>97.6303329467773</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1683</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>210116</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.800986111164093</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>6883</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>6883</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>28</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>28</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>2962</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>2962</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>30</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>30</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Hydro Ottawa Limited</Company_Name_Merged_or_Current>
<Fiscal_Year>2020</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>5301</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>5301</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>44</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>44</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>141256</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>189358</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>74.5973205566406</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>8359</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>8322</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.5573654174805</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>18781</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>18804</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.877685546875</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>193</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>197</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>97.9695434570312</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>6977</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>189358</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.68455529212952</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8359</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>8359</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>37</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>37</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>1186</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1186</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>17</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>17</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Hydro Ottawa Limited</Company_Name_Merged_or_Current>
<Fiscal_Year>2021</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>5024</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>5024</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>49</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>49</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>155174</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>186632</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>83.1443710327148</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>9001</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>8898</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.8556823730469</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>16970</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>17168</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.8466949462891</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>192</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>198</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>96.9696960449219</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1741</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>186632</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.932851791381836</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>9001</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>9001</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>103</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>103</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>2068</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>2068</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>52</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>52</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Hydro Ottawa Limited</Company_Name_Merged_or_Current>
<Fiscal_Year>2022</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>5155</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>5155</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>21</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>21</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>154925</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>201706</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>76.8073348999023</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>9717</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>9662</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.4339828491211</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>20706</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>21350</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>96.9836044311523</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>189</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>202</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>93.5643539428711</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>3149</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>201706</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.56118309497833</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>9717</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>9717</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>55</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>55</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>2606</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>2606</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>100</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>100</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Hydro Ottawa Limited</Company_Name_Merged_or_Current>
<Fiscal_Year>2023</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>3270</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>3270</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>32</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>32</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>157113</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>180606</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>86.9921264648438</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>9379</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>8940</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>95.3193283081055</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>23357</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>25528</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>91.4956130981445</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>227</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>249</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>91.1646575927734</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1342</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>180606</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.743053913116455</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8988</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>9379</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>95.8311157226562</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>439</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>59</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>13.4396352767944</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>3442</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>3442</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>87</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>87</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>InnPower Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2015</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>459</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>469</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.867805480957</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>16954</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>21095</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>80.369758605957</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>388</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>356</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>91.7525787353516</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>356</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>365</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>97.5342483520508</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>33</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>33</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2222</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>23317</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>9.52952766418457</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4334</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4433</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.7667465209961</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>332</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>333</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.6996994018555</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>7</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>7</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>InnPower Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2016</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>345</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>364</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>94.7802200317383</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>19057</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>23798</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>80.0781555175781</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>338</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>323</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>95.5621337890625</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>437</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>441</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.0929718017578</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>30</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>30</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2439</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>26237</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>9.2960319519043</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4581</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4827</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>94.9036636352539</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>15</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>15</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>360</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>362</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.4475173950195</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>13</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>13</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>InnPower Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2017</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>666</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>714</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>93.2773132324219</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>18633</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>23225</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>80.2282028198242</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>354</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>331</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>93.5028228759766</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>556</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>559</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.4633255004883</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>22</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>23</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>95.6521759033203</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1288</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>23225</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.54574823379517</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4731</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4836</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.8287811279297</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>23</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>23</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>193</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>196</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>98.4693908691406</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>21</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>21</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>InnPower Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2018</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>664</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>723</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>91.8395538330078</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>19537</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>23300</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>83.8497848510742</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>383</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>334</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>87.2062683105469</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1609</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1614</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.6902084350586</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>45</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>47</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>95.7446823120117</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>927</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>23300</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.97854065895081</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5317</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5582</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>95.2525939941406</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>52</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>52</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>179</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>181</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>98.8950271606445</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>25</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>25</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>InnPower Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2019</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>452</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>454</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.5594711303711</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>20692</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>22889</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>90.4015045166016</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>375</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>369</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.4000015258789</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1051</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1052</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.9049453735352</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>141</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>144</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>97.9166641235352</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>506</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>22889</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.21066880226135</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5115</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5335</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>95.8762893676758</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>6</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>6</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>158</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>158</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>InnPower Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2020</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>419</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>419</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>21902</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>23670</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>92.530632019043</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>409</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>407</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.5110015869141</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1847</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1857</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.4614944458008</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>48</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>48</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>593</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>23670</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.5052809715271</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5286</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5288</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.9621810913086</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>50</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>50</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>InnPower Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2021</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>398</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>400</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.5</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>22925</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>25421</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>90.1813430786133</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>470</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>470</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1477</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1479</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.8647766113281</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>32</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>32</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>481</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>25471</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.88842213153839</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5809</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5814</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.9140014648438</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>4</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>4</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>39</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>39</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>InnPower Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2022</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>850</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>887</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>95.8286361694336</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>18385</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>22162</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>82.9573135375977</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>532</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>532</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>896</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>900</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.5555572509766</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>50</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>51</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>98.0392150878906</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>351</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>22162</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.58379209041595</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>6193</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>6193</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>37</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>37</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>88</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>88</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>InnPower Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2023</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1540</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1549</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.4189834594727</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>21022</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>26522</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>79.2624969482422</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>381</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>381</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2792</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2801</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.6786880493164</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>41</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>41</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>967</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>26522</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.64602971076965</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>6503</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>6510</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.8924713134766</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>16</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>16</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>68</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>68</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Kingston Hydro Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2015</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>257</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>257</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>3</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>3</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>37783</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>57412</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>65.8102798461914</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>816</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>816</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3771</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3771</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>26</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>26</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2736</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>57412</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.76555442810059</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>7473</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>8108</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>92.1682281494141</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>662</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>663</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.8491668701172</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>15</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>15</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Kingston Hydro Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2016</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>153</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>153</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>2</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>2</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>44397</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>67244</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>66.0237350463867</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>561</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>549</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>97.8609619140625</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>4469</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>4469</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>28</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>28</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2435</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>67244</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.62114095687866</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>7160</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>7486</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>95.6452026367188</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>12</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>12</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>646</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>648</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.6913604736328</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>7</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>7</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Kingston Hydro Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2017</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>107</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>107</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>44315</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>64449</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>68.7597961425781</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>610</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>610</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>4364</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>4364</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>17</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>17</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1965</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>64449</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.04892230033875</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>7370</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>7492</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.3715972900391</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>21</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>21</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>576</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>578</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.6539764404297</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>21</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>21</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Kingston Hydro Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2018</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>220</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>220</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>4</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>4</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>38016</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>62551</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>60.776008605957</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>455</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>449</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.6813201904297</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>4522</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>4522</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>20</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>21</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>95.2380981445312</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>3552</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>62551</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.67856645584106</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8153</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>8317</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.0281372070312</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>6</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>6</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>447</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>449</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.5545654296875</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>5</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>5</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Kingston Hydro Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2019</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>172</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>172</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>39305</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>60820</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>64.6251220703125</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>374</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>373</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.7326202392578</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>5567</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>5567</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>24</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>26</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>92.3076934814453</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2580</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>60820</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.24202585220337</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8224</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>8497</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>96.7871017456055</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>11</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>11</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>257</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>257</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Kingston Hydro Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2020</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>215</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>215</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>4</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>4</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>33288</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>51490</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>64.6494445800781</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>210</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>209</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.523811340332</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>7610</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>7610</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>24</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>24</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2354</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>51490</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.57176160812378</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>7578</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>7658</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.9553375244141</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>128</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>128</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Kingston Hydro Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2021</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>328</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>328</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>3</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>3</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>37420</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>48328</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>77.4292373657227</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>486</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>484</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.5884780883789</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>8230</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>8230</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>20</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>21</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>95.2380981445312</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2545</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>48328</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.2660984992981</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>7183</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>7241</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.1990051269531</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>163</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>163</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Kingston Hydro Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2022</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>241</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>241</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>7</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>7</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>34121</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>45456</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>75.0637969970703</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>341</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>341</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>8095</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>8095</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>17</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>19</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>89.4736862182617</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1745</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>45456</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.83887720108032</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5974</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>7968</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>74.9748992919922</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>4</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>4</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>188</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>188</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Kingston Hydro Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2023</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>274</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>274</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>7</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>7</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>32919</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>40695</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>80.8919982910156</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>388</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>388</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>7662</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>7662</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>6</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>6</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1404</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>40695</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.45005536079407</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3548</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3588</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.8851699829102</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>565</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>565</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>201</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>202</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.5049514770508</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>11</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>11</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Lakefront Utilities Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2015</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>154</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>154</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>12374</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>13427</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>92.1575927734375</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>86</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>86</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>207</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>207</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>7</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>7</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>126</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>13427</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.93840765953064</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>86</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>86</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>76</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>78</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>97.4358978271484</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>2</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>2</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Lakefront Utilities Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2016</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>200</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>203</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.5221710205078</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>10927</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>11979</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>91.2179641723633</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>205</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>203</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.0243911743164</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>477</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>543</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>87.8453063964844</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>4</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>4</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>69</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>11979</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.576008021831512</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>656</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>682</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>96.1876831054688</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>111</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>116</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>95.6896514892578</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>3</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>3</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Lakefront Utilities Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2017</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>179</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>180</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.4444427490234</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>4399</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4784</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>91.9523391723633</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>96</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>96</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>361</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>361</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>12</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>4784</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.250836133956909</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>837</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>866</Appointments_Scheduled_-_Requests>
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<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>92</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>92</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>3</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>3</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Lakefront Utilities Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2018</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>196</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>198</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.9898986816406</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>4086</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4280</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>95.4672927856445</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>110</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>109</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.0909118652344</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>313</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>313</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>2</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>2</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>168</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>4280</Telephone_Call_Abandon_Rate_-_Incoming>
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<Appointments_Scheduled_-_Scheduled>949</Appointments_Scheduled_-_Scheduled>
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<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>106</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>106</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>6</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>6</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Lakefront Utilities Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2019</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>201</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>206</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.5728149414062</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>3492</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>3711</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>94.0986251831055</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>142</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>142</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>289</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>292</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.9726028442383</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>39</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>3711</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.05092966556549</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>909</Appointments_Scheduled_-_Scheduled>
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<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>109</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>109</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Lakefront Utilities Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2020</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>258</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>283</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>91.1660766601562</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>5340</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>6491</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>82.2677536010742</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>103</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>103</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>342</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>342</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>40</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
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<Telephone_Call_Abandon_Rate_-_Percentage>0.616237878799438</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>715</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>784</Appointments_Scheduled_-_Requests>
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<Appointments_Rescheduled>0</Appointments_Rescheduled>
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<Reconnections_-_Completed_Within_Time>51</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>51</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Lakefront Utilities Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2021</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>235</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>253</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>92.8853759765625</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>3626</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>3792</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>95.6223602294922</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>94</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>88</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>93.6170196533203</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>658</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>664</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.0963821411133</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>31</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>3792</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.817510545253754</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>656</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>704</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>93.1818161010742</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>6</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>6</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>44</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>44</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>2</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>2</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Lakefront Utilities Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2022</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>255</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>269</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>94.795539855957</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>2989</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>3311</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>90.2748413085938</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>90</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>89</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.8888854980469</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>682</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>682</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>30</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>3311</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.906070649623871</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>878</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>892</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.4304962158203</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>40</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>40</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>2</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>2</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Lakefront Utilities Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2023</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>341</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>368</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>92.6630401611328</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>3437</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>3480</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>98.7643661499023</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>81</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>78</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>96.2962951660156</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>362</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>362</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>15</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>3480</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.431034475564957</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2469</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2636</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>93.6646423339844</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>3</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>3</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>45</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>45</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Lakeland Power Distribution Ltd.</Company_Name_Merged_or_Current>
<Fiscal_Year>2015</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>99</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>101</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.0197982788086</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>16011</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>17281</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>92.6508865356445</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>382</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>373</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>97.6439819335938</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>72</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>72</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>10</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>10</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>3</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>3</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>220</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>17281</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.27307450771332</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1986</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2107</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>94.2572402954102</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>9</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>9</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>224</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>224</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>5</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>5</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Lakeland Power Distribution Ltd.</Company_Name_Merged_or_Current>
<Fiscal_Year>2016</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>118</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>119</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.1596603393555</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>14864</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>16408</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>90.589958190918</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>592</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>584</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.6486511230469</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>71</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>74</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>95.9459457397461</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>5</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>5</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>5</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>5</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>323</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>16408</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.96855187416077</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2341</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2346</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.7868728637695</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>8</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>8</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>399</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>399</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>3</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>3</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Lakeland Power Distribution Ltd.</Company_Name_Merged_or_Current>
<Fiscal_Year>2017</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>134</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>134</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>13104</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>14857</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>88.2008514404297</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>599</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>599</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>57</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>59</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>96.6101684570312</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>3</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>3</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>6</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>6</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>251</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>14857</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.68943929672241</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2622</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2622</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>193</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>193</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Lakeland Power Distribution Ltd.</Company_Name_Merged_or_Current>
<Fiscal_Year>2018</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>251</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>251</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>11419</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>12278</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>93.0037460327148</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>501</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>501</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>11</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>11</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>8</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>8</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>2</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>2</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>155</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>12278</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.26242053508759</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2529</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2686</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>94.1548767089844</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>156</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>156</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>2</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>2</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Lakeland Power Distribution Ltd.</Company_Name_Merged_or_Current>
<Fiscal_Year>2019</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>166</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>166</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>11330</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>12644</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>89.6077194213867</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>447</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>447</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>27</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>28</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>96.4285736083984</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>14</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>14</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>8</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>8</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>133</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>12644</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.05188226699829</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2169</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2678</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>80.993278503418</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>149</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>149</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Lakeland Power Distribution Ltd.</Company_Name_Merged_or_Current>
<Fiscal_Year>2020</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>205</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>205</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>12071</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>13427</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>89.9009475708008</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>605</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>605</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>15</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>16</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>93.75</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>3</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>3</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>2</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>2</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>145</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>13427</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.07991361618042</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2223</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2591</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>85.796989440918</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>99</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>99</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Lakeland Power Distribution Ltd.</Company_Name_Merged_or_Current>
<Fiscal_Year>2021</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>304</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>304</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>10435</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>11491</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>90.8101959228516</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>941</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>941</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>28</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>30</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>93.3333358764648</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>4</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>4</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>4</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>4</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>129</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>11491</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.12261772155762</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1767</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2501</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>70.651741027832</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>117</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>117</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Lakeland Power Distribution Ltd.</Company_Name_Merged_or_Current>
<Fiscal_Year>2022</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>210</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>210</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>9381</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>10399</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>90.2105941772461</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>859</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>859</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>20</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>20</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>14</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>14</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>7</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>7</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>134</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>10399</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.28858542442322</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1576</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2350</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>67.0638275146484</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>138</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>138</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Lakeland Power Distribution Ltd.</Company_Name_Merged_or_Current>
<Fiscal_Year>2023</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>245</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>245</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>8421</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>9018</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>93.3799057006836</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>708</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>708</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>21</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>21</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>12</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>13</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>92.3076934814453</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>9</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>9</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>103</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>9018</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.14216017723083</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1998</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2204</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>90.6533584594727</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>110</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>110</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>London Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2015</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1517</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1554</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.6190490722656</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>8</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>8</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>117335</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>172611</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>67.9765472412109</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>646</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>646</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>22052</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>22052</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>105</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>105</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>4449</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>172611</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.57747197151184</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>23782</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>24115</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.6191177368164</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>4878</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>4920</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.1463394165039</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>49</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>54</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>90.7407379150391</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>London Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2016</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1870</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1936</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>96.5909118652344</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>121718</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>181789</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>66.9556427001953</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1011</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1010</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.9010848999023</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>21566</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>21566</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>107</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>110</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>97.2727279663086</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>5604</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>181789</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.08269476890564</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>26134</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>26454</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.7903518676758</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>4388</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>4422</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.2311172485352</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>32</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>35</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>91.4285736083984</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>London Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2017</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1796</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1841</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.5556793212891</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>2</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>2</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>118834</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>173303</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>68.5700759887695</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>745</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>744</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.8657684326172</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>22470</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>22470</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>109</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>113</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>96.4601745605469</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>5112</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>173303</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.94974708557129</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>26560</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>27896</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>95.2107849121094</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>2440</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>2442</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.918098449707</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>36</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>36</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>London Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2018</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>2300</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>2312</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.4809722900391</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>102529</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>145788</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>70.3274612426758</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>348</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>348</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>22055</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>22056</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.9954681396484</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>131</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>135</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>97.0370407104492</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>4403</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>145788</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.02013874053955</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>23068</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>27877</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>82.7492218017578</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>2031</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>2032</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.9507904052734</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>18</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>18</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>London Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2019</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>2328</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>2344</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.3174057006836</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>3</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>3</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>97195</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>126567</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>76.7933197021484</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>270</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>270</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>24500</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>24500</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>172</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>175</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>98.2857131958008</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>3608</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>126567</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.85066413879395</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1594</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1594</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>2298</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>2304</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.7395858764648</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>5</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>5</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>London Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2020</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>2340</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>2367</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.8593139648438</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>78982</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>107594</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>73.4074401855469</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>303</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>303</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>29627</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>29627</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>136</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>146</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>93.1506881713867</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>4113</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>107594</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.82270383834839</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1612</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1612</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>796</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>796</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>14</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>14</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>London Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2021</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>3039</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>3065</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.1517105102539</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>4</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>4</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>74113</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>108554</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>68.2729339599609</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>487</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>487</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>20778</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>20778</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>135</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>145</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>93.1034469604492</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>5709</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>108554</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.25913381576538</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1965</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1965</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>716</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>727</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>98.486930847168</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>London Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2022</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>2860</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>2881</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.2710876464844</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>65953</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>94476</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>69.8092651367188</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>395</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>395</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>17708</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>17708</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>146</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>150</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>97.3333358764648</Emergency_Urban_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>4748</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>94476</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.02561473846436</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1947</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1947</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>1017</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1049</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>96.9494781494141</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>London Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2023</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1774</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1810</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.0110473632812</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>52116</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>69640</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>74.8363037109375</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>128</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>128</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>15993</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>15993</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>124</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>125</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>99.1999969482422</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>3454</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>69640</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.95979309082031</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1937</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1937</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>992</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1032</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>96.1240310668945</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Milton Hydro Distribution Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2015</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>779</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>807</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>96.5303573608398</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>30417</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>31601</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>96.2532806396484</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>373</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>373</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1022</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1022</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>8</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>8</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>621</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>31601</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.96512770652771</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>382</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>382</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>141</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>141</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>60</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>60</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Milton Hydro Distribution Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2016</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>994</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>998</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.5991973876953</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>27971</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>28931</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>96.6817626953125</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>498</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>498</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2014</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2014</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>3</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>3</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>8</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>8</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>457</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>28931</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.57962048053741</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>498</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>498</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>197</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>197</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>27</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>27</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Milton Hydro Distribution Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2017</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1017</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1051</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>96.7649841308594</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>25577</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>26498</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>96.5242691040039</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>379</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>379</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1738</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1738</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>10</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>10</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>8</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>8</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>434</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>26498</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.63785946369171</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>379</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>379</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>122</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>122</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>16</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>16</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Milton Hydro Distribution Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2018</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1782</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1789</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.6087188720703</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>20204</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>21523</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>93.8716735839844</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>396</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>396</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1353</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1353</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>13</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>13</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>9</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>9</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>255</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>21523</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.184779047966</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>396</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>396</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>47</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>47</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>10</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>10</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Milton Hydro Distribution Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2019</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>861</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>862</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.8839874267578</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>24097</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>28539</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>84.4353332519531</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>351</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>351</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>928</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>928</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>7</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>7</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>6</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>6</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>195</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>28539</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.683275520801544</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>351</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>351</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>146</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>147</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.3197250366211</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Milton Hydro Distribution Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2020</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>855</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>855</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>25076</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>34270</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>73.1718673706055</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>375</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>375</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>753</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>753</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>6</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>6</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>13</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>13</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>359</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>34270</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.04756343364716</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>375</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>375</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>29</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>29</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Milton Hydro Distribution Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2021</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>878</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>878</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>23539</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>30873</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>76.2446136474609</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>521</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>521</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>197</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>197</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>2</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>2</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>12</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>12</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>172</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>30873</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.557121098041534</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>521</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>521</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>60</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>60</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>3</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>3</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Milton Hydro Distribution Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2022</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>580</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>580</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>21681</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>27501</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>78.8371353149414</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>556</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>556</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>167</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>167</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>20</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>20</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>27</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>27</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>159</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>27501</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.57816082239151</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>556</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>556</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>77</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>77</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>18</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>18</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Milton Hydro Distribution Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2023</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>615</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>615</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>22653</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>26365</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>85.9207305908203</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>566</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>566</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>111</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>111</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>18</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>18</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>18</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>18</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>150</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>26365</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.568936109542847</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>566</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>566</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>137</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>159</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>86.1635208129883</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>25</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>25</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Newmarket-Tay Power Distribution Ltd.</Company_Name_Merged_or_Current>
<Fiscal_Year>2015</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>439</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>439</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>40765</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>46743</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>87.2109222412109</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2350</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2305</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.0851058959961</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1422</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1422</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>16</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>16</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>532</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>37276</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.42719173431396</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3082</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3190</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>96.6144180297852</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>35</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>35</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>504</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>504</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>61</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>61</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Newmarket-Tay Power Distribution Ltd.</Company_Name_Merged_or_Current>
<Fiscal_Year>2016</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>680</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>680</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>41309</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>48087</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>85.9047164916992</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1506</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1502</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.7343978881836</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1461</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1461</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>35</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>36</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>97.2222213745117</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>546</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>37214</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.46718978881836</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>7654</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>7711</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.2607955932617</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>4</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>4</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>475</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>476</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.7899169921875</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>20</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>20</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Newmarket-Tay Power Distribution Ltd.</Company_Name_Merged_or_Current>
<Fiscal_Year>2017</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>491</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>492</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.796745300293</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>39457</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>48605</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>81.1788940429688</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1283</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1282</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.9220581054688</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1290</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1291</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.9225387573242</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>21</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>22</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>95.4545440673828</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>339</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>39168</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.8655024766922</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8767</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>8818</Appointments_Scheduled_-_Requests>
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<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>92</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>92</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>29</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>29</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Newmarket-Tay Power Distribution Ltd.</Company_Name_Merged_or_Current>
<Fiscal_Year>2018</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>625</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>625</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>24088</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>33993</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>70.8616485595703</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>7191</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>7190</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.9860916137695</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2203</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2204</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.9546279907227</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>31</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>33</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>93.9393920898438</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>391</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>33993</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.15023684501648</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8053</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>8104</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.3706817626953</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>296</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>296</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>10</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>10</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Newmarket-Tay Power Distribution Ltd.</Company_Name_Merged_or_Current>
<Fiscal_Year>2019</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>495</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>495</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>2</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>2</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>20601</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>30039</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>68.5808486938477</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>991</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>990</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.8990936279297</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2065</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2066</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.9515991210938</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>20</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>20</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1495</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>30039</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.97686338424683</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8188</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>8283</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.8530731201172</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>181</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>181</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Newmarket-Tay Power Distribution Ltd.</Company_Name_Merged_or_Current>
<Fiscal_Year>2020</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>313</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>319</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.1191253662109</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>4</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>3</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>75</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>21484</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>29173</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>73.643440246582</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>622</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>615</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.8745956420898</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2238</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2239</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.9553375244141</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>34</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>35</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>97.1428604125977</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>966</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>29173</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.31128096580505</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>6330</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>6603</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>95.8655166625977</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>10</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>10</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>63</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>63</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Newmarket-Tay Power Distribution Ltd.</Company_Name_Merged_or_Current>
<Fiscal_Year>2021</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>285</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>296</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>96.2837829589844</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>5</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>5</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>19178</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>35021</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>54.7614288330078</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>852</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>841</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.7089233398438</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2505</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2505</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>24</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>25</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>96</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>3016</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>35021</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>8.61197566986084</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>6893</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>6988</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.6405258178711</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>11</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>11</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>30</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>30</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>2</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>2</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Newmarket-Tay Power Distribution Ltd.</Company_Name_Merged_or_Current>
<Fiscal_Year>2022</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>285</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>299</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>95.3177261352539</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>3</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>3</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>19424</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>41140</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>47.2143898010254</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1047</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1009</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>96.3705825805664</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1459</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1459</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>31</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>32</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>96.875</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2740</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>41140</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>6.66018486022949</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>6755</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>7125</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>94.807014465332</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>14</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>14</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>51</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>51</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>5</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>5</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Newmarket-Tay Power Distribution Ltd.</Company_Name_Merged_or_Current>
<Fiscal_Year>2023</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>153</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>157</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.4522323608398</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>2</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>2</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>18816</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>24427</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>77.0295181274414</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>857</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>830</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>96.8494720458984</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3360</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3360</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>26</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>27</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>96.2962951660156</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>417</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>24427</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.70712733268738</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>6745</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>6930</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.3304443359375</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>19</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>19</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>165</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>165</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>9</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>9</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Niagara Peninsula Energy Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2015</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>695</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>760</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>91.4473648071289</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>55</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>52</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>94.5454559326172</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>46186</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>55878</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>82.6550674438477</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1004</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>961</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>95.7171325683594</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>8410</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>8410</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>54</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>59</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>91.5254211425781</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>41</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>49</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>83.673469543457</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>549</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>55878</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.982497572898865</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>918</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>918</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>6</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>6</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>425</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>425</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>58</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>58</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Niagara Peninsula Energy Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2016</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>872</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>941</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>92.6673736572266</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>43</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>43</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>47395</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>57097</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>83.0078659057617</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>913</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>911</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.7809448242188</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>10065</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>10065</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>67</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>69</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>97.101448059082</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>43</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>46</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>93.4782638549805</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>532</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>57097</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.931747734546661</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>913</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>913</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>450</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>450</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>24</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>24</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Niagara Peninsula Energy Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2017</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>848</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>927</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>91.4778823852539</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>57</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>57</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>42599</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>48412</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>87.9926452636719</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>241</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>237</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.3402481079102</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>9228</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>9916</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>93.0617218017578</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>66</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>68</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>97.0588226318359</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>69</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>69</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>452</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>48412</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.933652818202972</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>241</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>241</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>4</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>4</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>144</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>144</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>30</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>30</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Niagara Peninsula Energy Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2018</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>434</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>465</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>93.3333358764648</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>54</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>49</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>90.7407379150391</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>36531</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>42540</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>85.8744735717773</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>898</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>888</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.8864135742188</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>7610</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>8822</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>86.2616195678711</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>63</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>63</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>46</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>46</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>539</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>42540</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.26704275608063</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>898</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>898</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>10</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>10</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>136</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>136</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>23</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>23</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Niagara Peninsula Energy Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2019</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>786</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>840</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>93.5714263916016</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>38085</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>44979</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>84.6728439331055</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>595</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>592</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.4957962036133</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>9818</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>11047</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>88.8748092651367</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>83</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>85</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>97.6470565795898</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>50</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>53</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>94.3396224975586</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>425</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>44979</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.94488537311554</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>595</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>595</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>3</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>3</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>485</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>485</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>11</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>11</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Niagara Peninsula Energy Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2020</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>911</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1060</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>85.9433975219727</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>38782</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>46817</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>82.8374328613281</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>346</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>346</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>18767</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>18896</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.3173141479492</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>49</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>50</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>98</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>33</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>34</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>97.0588226318359</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>580</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>46817</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.23886620998383</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>346</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>346</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>416</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>416</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Niagara Peninsula Energy Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2021</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>743</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>813</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>91.3899154663086</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>42059</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>48542</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>86.6445541381836</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1027</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1027</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>15977</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>16106</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.1990585327148</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>59</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>59</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>38</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>38</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1011</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>48542</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.08273243904114</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1027</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1027</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>317</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>317</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>8</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>8</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Niagara Peninsula Energy Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2022</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>676</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>822</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>82.2384414672852</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>36998</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>43675</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>84.7120742797852</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2274</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2274</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>15266</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>16813</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>90.7987899780273</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>68</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>68</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>33</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>33</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>326</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>43675</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.746422410011292</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2274</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2274</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>509</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>509</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>15</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>15</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Niagara Peninsula Energy Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2023</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>595</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>654</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>90.9785919189453</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>39500</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>44830</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>88.1106414794922</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1374</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1374</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>16669</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>16772</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.3858795166016</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>39</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>43</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>90.6976776123047</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>27</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>28</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>96.4285736083984</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>526</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>44830</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.17332148551941</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1374</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1374</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>693</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>693</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>18</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>18</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Niagara-on-the-Lake Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2015</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>377</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>389</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>96.915168762207</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>7</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>7</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>8147</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>9291</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>87.68701171875</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>297</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>296</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.6632995605469</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>4616</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>4618</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.9566879272461</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>10</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>10</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>1</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>1</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>35</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>9291</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.376708656549454</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>10703</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>10703</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>31</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>31</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>7</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>7</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Niagara-on-the-Lake Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2016</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>274</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>277</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.9169692993164</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>5</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>5</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>8023</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>9308</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>86.1946716308594</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>203</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>202</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.5073928833008</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3767</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3767</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>2</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>2</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>5</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>5</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>35</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>9308</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.376020640134811</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8721</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>8721</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>30</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>30</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>8</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>8</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Niagara-on-the-Lake Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2017</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>187</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>189</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.9417953491211</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>6</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>6</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>6637</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>7606</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>87.2600555419922</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>367</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>367</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3555</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3555</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>5</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>5</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>10</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>10</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>37</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>7606</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.48645806312561</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8044</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>8044</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>37</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>37</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>2</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>2</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Niagara-on-the-Lake Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2018</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>172</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>173</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.4219665527344</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>10</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>10</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>5871</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>6525</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>89.9770126342773</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>260</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>260</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>4016</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>4016</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>3</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>3</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>6</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>6</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>17</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>6525</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.260536402463913</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>6058</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>6058</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>31</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>31</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>16</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>16</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Niagara-on-the-Lake Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2019</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>144</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>144</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>9</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>9</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>6276</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>7230</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>86.8049774169922</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>160</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>160</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3751</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3751</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>6</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>6</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>4</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>4</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>43</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>7230</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.594744145870209</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5465</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5465</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>31</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>31</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Niagara-on-the-Lake Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2020</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>126</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>127</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.2126007080078</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>11</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>11</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>8024</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>8392</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>95.6148681640625</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>130</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>130</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>7067</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>7067</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>9</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>9</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>37</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>8392</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.440896093845367</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>7389</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>7389</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>22</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>22</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Niagara-on-the-Lake Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2021</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>166</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>166</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>8</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>8</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>8313</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>8453</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>98.3437805175781</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>139</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>139</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>8722</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>8722</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>4</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>4</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>4</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>4</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>27</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>8453</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.319413214921951</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8216</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>8216</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>15</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>15</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Niagara-on-the-Lake Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2022</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>208</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>208</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>13</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>13</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>5713</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>5827</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>98.043586730957</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>141</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>141</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>5588</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>5588</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>5</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>6</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>83.3333358764648</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>8</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>8</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>18</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>5827</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.308906823396683</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>6525</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>6525</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>24</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>24</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>2</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>2</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Niagara-on-the-Lake Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2023</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>197</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>197</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>12</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>12</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>5343</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>5434</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>98.3253555297852</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>240</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>240</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>5564</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>5564</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>7</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>7</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>8</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>8</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>8</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>5434</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.147221192717552</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3615</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3615</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>56</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>56</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>3</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>3</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>North Bay Hydro Distribution Limited</Company_Name_Merged_or_Current>
<Fiscal_Year>2015</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>57</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>57</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>3</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>3</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>27488</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>33777</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>81.3808212280273</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>978</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>978</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>4304</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>4307</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.9303436279297</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>22</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>22</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>3</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>3</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2113</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>33777</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>6.25573635101318</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5057</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5074</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.6649551391602</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>581</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>581</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>10</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>10</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>North Bay Hydro Distribution Limited</Company_Name_Merged_or_Current>
<Fiscal_Year>2016</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>51</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>51</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>4</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>4</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>27175</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>32877</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>82.6565704345703</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>767</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>766</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.8696212768555</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3742</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3744</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.9465789794922</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>27</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>27</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>3</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>3</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1911</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>32877</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.81257390975952</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4751</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4782</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.3517379760742</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>628</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>628</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>North Bay Hydro Distribution Limited</Company_Name_Merged_or_Current>
<Fiscal_Year>2017</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>64</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>64</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>2</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>2</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>23273</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>27524</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>84.5552978515625</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>743</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>742</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.8654098510742</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>4375</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>4386</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.7491989135742</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>36</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>36</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1332</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>27524</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.83941268920898</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4768</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4789</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.5614929199219</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>533</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>533</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>5</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>5</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>North Bay Hydro Distribution Limited</Company_Name_Merged_or_Current>
<Fiscal_Year>2018</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>55</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>55</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>7</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>7</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>21715</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>24586</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>88.322624206543</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>601</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>601</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2797</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2801</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.8571929931641</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>47</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>47</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>4</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>4</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1434</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>24586</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.83258771896362</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4397</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4397</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>434</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>434</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>North Bay Hydro Distribution Limited</Company_Name_Merged_or_Current>
<Fiscal_Year>2019</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>69</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>69</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>3</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>3</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>20732</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>22909</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>90.497184753418</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>603</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>602</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.8341598510742</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3189</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3189</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>17</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>17</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>606</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>22909</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.64524865150452</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4729</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4731</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.9577255249023</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>390</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>390</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>North Bay Hydro Distribution Limited</Company_Name_Merged_or_Current>
<Fiscal_Year>2020</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>111</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>111</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>18759</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>23441</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>80.0264511108398</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>458</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>456</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.5633163452148</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>4057</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>4057</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>16</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>16</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1064</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>23441</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.53905534744263</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4287</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4404</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.3433227539062</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>115</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>115</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>North Bay Hydro Distribution Limited</Company_Name_Merged_or_Current>
<Fiscal_Year>2021</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>136</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>136</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>18515</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>23214</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>79.7579040527344</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>817</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>817</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>5506</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>5506</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>66</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>66</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2061</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>23214</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>8.87826347351074</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2832</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4337</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>65.2985916137695</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>120</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>120</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>North Bay Hydro Distribution Limited</Company_Name_Merged_or_Current>
<Fiscal_Year>2022</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>152</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>152</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>16510</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>22034</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>74.9296569824219</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>347</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>347</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>5934</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>5934</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>22</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>22</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>302</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>22034</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.37060904502869</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2445</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3487</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>70.1175765991211</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>212</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>212</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>North Bay Hydro Distribution Limited</Company_Name_Merged_or_Current>
<Fiscal_Year>2023</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>113</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>113</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>14937</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>18650</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>80.0911560058594</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>386</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>386</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>6351</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>6351</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>23</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>23</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1177</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>18650</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>6.3109917640686</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2838</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3235</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>87.7279739379883</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>365</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>365</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Northern Ontario Wires Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2015</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>7</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>7</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>5964</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>5964</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>741</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>741</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>210</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>210</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>4</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>4</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>0</Telephone_Call_Abandon_Rate_-_Incoming>
<Appointments_Scheduled_-_Scheduled>741</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>741</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>106</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>108</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>98.1481475830078</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Northern Ontario Wires Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2016</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>14</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>14</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>5680</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>5680</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>683</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>683</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>247</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>247</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>2</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>2</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>0</Telephone_Call_Abandon_Rate_-_Incoming>
<Appointments_Scheduled_-_Scheduled>683</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>683</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>111</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>113</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>98.2300872802734</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Northern Ontario Wires Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2017</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>14</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>14</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>6154</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>6154</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>23</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>23</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>255</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>255</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>0</Telephone_Call_Abandon_Rate_-_Incoming>
<Appointments_Scheduled_-_Scheduled>713</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>713</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>94</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>94</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Northern Ontario Wires Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2018</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>5</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>5</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>4931</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4931</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>25</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>25</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>224</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>224</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>5</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>5</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>0</Telephone_Call_Abandon_Rate_-_Incoming>
<Appointments_Scheduled_-_Scheduled>717</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>717</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>75</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>75</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Northern Ontario Wires Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2019</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>5332</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>5332</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>23</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>23</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>257</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>257</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>5</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>5</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>5332</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>600</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>600</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>127</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>127</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Northern Ontario Wires Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2020</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>0</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>0</Connections_-_Low_Voltage_-_New_Services>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>4809</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4809</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>29</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>29</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>408</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>408</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>0</Telephone_Call_Abandon_Rate_-_Incoming>
<Appointments_Scheduled_-_Scheduled>660</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>660</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>62</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>63</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>98.4126968383789</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Northern Ontario Wires Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2021</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>0</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>0</Connections_-_Low_Voltage_-_New_Services>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>4809</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4809</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>29</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>29</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>521</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>521</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>0</Telephone_Call_Abandon_Rate_-_Incoming>
<Appointments_Scheduled_-_Scheduled>673</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>673</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>81</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>92</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>88.0434799194336</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Northern Ontario Wires Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2022</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>0</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>0</Connections_-_Low_Voltage_-_New_Services>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>4791</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4791</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>19</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>19</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>988</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>988</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>3</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>3</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>4791</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>588</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>588</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
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<Reconnections_-_Completed_Within_Time>38</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>39</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>97.4358978271484</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Northern Ontario Wires Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2023</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>2</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>2</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>3939</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>3939</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1752</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1752</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
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<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
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<Reconnections_-_Completed_Within_Time>100</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>100</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Oakville Hydro Electricity Distribution Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2015</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>857</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>906</Connections_-_Low_Voltage_-_New_Services>
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<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>46691</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>57916</Telephone_Accessibility_-_Incoming>
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<Written_Responses_-_Received>1699</Written_Responses_-_Received>
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<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
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<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
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<Micro-Embedded_Generation_-_Met>2</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>2</Micro-Embedded_Generation_-_New>
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</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Oakville Hydro Electricity Distribution Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2016</Fiscal_Year>
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<Connections_-_Low_Voltage_-_New_Services>1597</Connections_-_Low_Voltage_-_New_Services>
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<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>52091</Telephone_Accessibility_-_Answered_Within_Time>
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<Appointments_Met_-_Scheduled>1407</Appointments_Met_-_Scheduled>
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<Written_Responses_-_Received>2385</Written_Responses_-_Received>
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<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
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<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1938</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
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<Reconnections_-_Total>395</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>98.9873428344727</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>5</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>5</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Oakville Hydro Electricity Distribution Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2017</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1762</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1816</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.0264282226562</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>46962</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>58249</Telephone_Accessibility_-_Incoming>
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<Appointments_Met_-_Scheduled>1220</Appointments_Met_-_Scheduled>
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<Written_Responses_-_Provided_Within_Time>2850</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2974</Written_Responses_-_Received>
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<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
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<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
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<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1232</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
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<Appointments_Scheduled_-_Scheduled>1220</Appointments_Scheduled_-_Scheduled>
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<Appointments_Rescheduled>0</Appointments_Rescheduled>
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<Reconnections_-_Completed_Within_Time>201</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>205</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>98.0487823486328</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>24</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>24</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Oakville Hydro Electricity Distribution Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2018</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1514</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1591</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>95.1602783203125</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>43698</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>51290</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>85.1978912353516</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>746</Appointments_Met_-_Scheduled>
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<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>4069</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>4152</Written_Responses_-_Received>
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<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>656</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
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<Appointments_Scheduled_-_Scheduled>18657</Appointments_Scheduled_-_Scheduled>
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<Appointments_Rescheduled>0</Appointments_Rescheduled>
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<Reconnections_-_Completed_Within_Time>177</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>178</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.4382019042969</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>24</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>24</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Oakville Hydro Electricity Distribution Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2019</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>897</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>947</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>94.7201690673828</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>39333</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>45789</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>85.9005432128906</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>722</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>722</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3567</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3569</Written_Responses_-_Received>
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<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
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<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>426</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
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<Telephone_Call_Abandon_Rate_-_Percentage>0.930354475975037</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>18762</Appointments_Scheduled_-_Scheduled>
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<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>179</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>179</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Oakville Hydro Electricity Distribution Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2020</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>944</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1136</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>83.0985946655273</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>37323</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>47039</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>79.3447952270508</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>259</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>259</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>4895</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>4897</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.9591598510742</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1469</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>47039</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.12294054031372</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>19388</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>19388</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>85</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>86</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>98.8372116088867</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>12</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>12</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Oakville Hydro Electricity Distribution Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2021</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1250</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1392</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>89.7988510131836</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>36601</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>46240</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>79.154411315918</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>130</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>130</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>4626</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>4632</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.8704681396484</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>823</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>46240</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.77984428405762</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>18972</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>18972</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>28</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>28</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>6</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>6</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Oakville Hydro Electricity Distribution Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2022</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>803</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>893</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>89.9216156005859</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>33652</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>40740</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>82.6018676757812</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>313</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>313</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>4090</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>4090</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>470</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>40740</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.15365731716156</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>17092</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>17092</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>101</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>101</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>14</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>14</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Oakville Hydro Electricity Distribution Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2023</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1056</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1100</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>96</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>31663</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>39975</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>79.2070007324219</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>261</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>260</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.6168594360352</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3449</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3452</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.9130935668945</Written_Response_to_Enquiries_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>546</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>39975</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.36585366725922</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>15870</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>15871</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.9936981201172</Appointments_Scheduling_-_Percentage>
<Reconnections_-_Completed_Within_Time>264</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>270</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>97.7777786254883</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>18</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>18</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Orangeville Hydro Limited</Company_Name_Merged_or_Current>
<Fiscal_Year>2015</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>176</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>176</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>22969</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>22972</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.9869384765625</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>52</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>52</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>641</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>655</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>97.8625946044922</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>13</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>13</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>3</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>22972</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.30593767389655E-02</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2304</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2304</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>26</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>26</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>251</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>252</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.6031723022461</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Orangeville Hydro Limited</Company_Name_Merged_or_Current>
<Fiscal_Year>2016</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>273</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>273</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>23427</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>23539</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.5241928100586</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>436</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>435</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.7706451416016</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2060</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2061</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.9514770507812</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>5</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>5</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>91</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>23539</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.386592477560043</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2855</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2856</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.9649887084961</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>215</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>215</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Orangeville Hydro Limited</Company_Name_Merged_or_Current>
<Fiscal_Year>2017</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>355</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>355</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>22477</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>22480</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.9866561889648</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>595</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>594</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.8319320678711</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1857</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1857</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>5</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>5</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>3</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>22480</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.33451959118247E-02</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2608</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2608</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>39</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>39</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>114</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>114</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>2</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>2</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Orangeville Hydro Limited</Company_Name_Merged_or_Current>
<Fiscal_Year>2018</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>326</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>326</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>6</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>6</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>21443</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>21455</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.9440689086914</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>411</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>410</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.7566909790039</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1593</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1622</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.2120819091797</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>3</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>3</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>8</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>21455</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.72873470187187E-02</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2354</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2357</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.8727188110352</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>4</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>3</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>75</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>79</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>81</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>97.5308609008789</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>9</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>9</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Orangeville Hydro Limited</Company_Name_Merged_or_Current>
<Fiscal_Year>2019</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>106</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>106</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>22747</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>22769</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.9033737182617</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>272</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>272</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3346</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3360</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.5833358764648</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>13</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>22769</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.70951737463474E-02</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2333</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2333</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>93</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>97</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>95.8762893676758</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Orangeville Hydro Limited</Company_Name_Merged_or_Current>
<Fiscal_Year>2020</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>214</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>214</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>17971</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>18133</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.1065979003906</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>320</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>320</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3693</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3710</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.5417785644531</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>0</Telephone_Call_Abandon_Rate_-_Incoming>
<Appointments_Scheduled_-_Scheduled>2457</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2472</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.3932037353516</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>41</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>42</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>97.6190490722656</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Orangeville Hydro Limited</Company_Name_Merged_or_Current>
<Fiscal_Year>2021</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>260</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>262</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.2366409301758</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>15837</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>15963</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.2106781005859</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>268</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>266</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.2537307739258</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3627</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3677</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.6401977539062</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>7</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>7</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>16687</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2175</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2301</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>94.5241165161133</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>23</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>23</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Orangeville Hydro Limited</Company_Name_Merged_or_Current>
<Fiscal_Year>2022</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>92</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>92</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>12408</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>12500</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.2639999389648</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>95</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>95</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3883</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3888</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.8713989257812</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>8</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>8</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>12500</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2651</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2834</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>93.5426940917969</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>64</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>64</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Orangeville Hydro Limited</Company_Name_Merged_or_Current>
<Fiscal_Year>2023</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>260</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>262</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.2366409301758</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>9008</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>9060</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.4260482788086</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>263</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>261</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.2395401000977</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3727</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3729</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.9463653564453</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>14</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>14</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>9060</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.022075055167079</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2145</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2237</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>95.8873519897461</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>90</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>92</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>97.8260879516602</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Oshawa PUC Networks Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2015</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1300</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1363</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>95.3778457641602</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>38543</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>54920</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>70.1802597045898</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>756</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>753</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.6031723022461</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1697</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1697</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>24</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>24</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>1</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>1</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>999</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>54920</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.81900942325592</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8409</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>8410</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.9881057739258</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>836</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>836</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>67</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>67</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Oshawa PUC Networks Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2016</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>957</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1033</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>92.6427917480469</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>46713</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>63383</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>73.6995697021484</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>774</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>774</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2083</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2094</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.4746932983398</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>35</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>35</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>4</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>4</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>821</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>63383</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.29530000686646</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>7914</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>7914</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>772</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>772</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>45</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>45</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Oshawa PUC Networks Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2017</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>939</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>944</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.4703369140625</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>51705</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>57117</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>90.5247116088867</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>7979</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>7862</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.5336532592773</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2251</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2253</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.9112319946289</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>37</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>37</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>7</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>7</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>238</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>57117</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.416688561439514</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>7251</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>7815</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>92.7831115722656</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>117</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>117</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>557</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>558</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.8207855224609</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>55</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>55</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Oshawa PUC Networks Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2018</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1375</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1378</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.7822952270508</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>52552</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>58328</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>90.0973815917969</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>969</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>969</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>8015</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>8017</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.9750518798828</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>75</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>75</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>3</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>3</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>252</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>58328</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.432039499282837</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>9877</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>10130</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.5024642944336</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>253</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>253</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>801</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>801</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>56</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>56</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Oshawa PUC Networks Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2019</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>509</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>509</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>45863</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>48721</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>94.1339492797852</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>884</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>884</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>21050</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>21050</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>68</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>69</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>98.5507278442383</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>4</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>4</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>111</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>48721</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.227827832102776</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>9235</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>9983</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>92.5072631835938</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>748</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>748</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>1284</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1284</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Oshawa PUC Networks Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2020</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>411</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>411</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>33208</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>36084</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>92.0297088623047</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>981</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>981</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>20638</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>20638</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>58</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>58</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>3</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>3</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>186</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>36084</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.515463888645172</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>10175</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>11535</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>88.2097930908203</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1360</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1360</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>3</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>3</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Oshawa PUC Networks Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2021</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>645</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>645</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>37530</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>38810</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>96.7018814086914</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1253</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1253</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>24248</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>24817</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>97.7072143554688</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>56</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>56</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>9</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>10</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>90</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>65</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>38810</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.167482614517212</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8469</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>10438</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>81.13623046875</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1919</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1919</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>243</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>243</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Oshawa PUC Networks Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2022</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1039</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1051</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.8582305908203</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>37017</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>38373</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>96.4662628173828</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1206</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1206</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>18061</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>18061</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>51</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>52</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>98.0769195556641</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>2</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>2</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>316</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>38373</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.82349568605423</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>6014</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>8140</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>73.8820648193359</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2126</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2126</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>524</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>524</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Oshawa PUC Networks Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2023</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1292</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1295</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.7683410644531</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>35927</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>37431</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>95.9819412231445</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>965</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>965</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>19668</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>19668</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>45</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>46</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>97.8260879516602</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>4</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>4</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>243</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>37431</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.649194538593292</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5781</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>6412</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>90.1590805053711</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>631</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>631</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>434</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>434</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Ottawa River Power Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2015</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>101</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>101</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>28471</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>28502</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.8912353515625</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>339</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>339</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>426</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>431</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.8399047851562</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>61</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>62</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>98.3871002197266</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>31</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>28502</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.108764298260212</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>339</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>339</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>137</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>137</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>7</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>7</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Ottawa River Power Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2016</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>139</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>139</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>22200</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>22224</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.8920059204102</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2812</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2812</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>468</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>468</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>54</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>54</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>11</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>11</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>22224</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2802</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2812</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.6443786621094</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>155</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>155</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Ottawa River Power Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2017</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>69</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>70</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.5714263916016</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>6</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>6</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>17637</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>17660</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.869758605957</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>584</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>579</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.1438369750977</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1075</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1075</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>47</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>47</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>3</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>3</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>17660</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3378</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3383</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.8522033691406</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>5</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>5</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>140</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>140</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Ottawa River Power Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2018</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>130</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>130</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>17837</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>17852</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.9159774780273</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>294</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>290</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.6394577026367</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>250</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>250</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>70</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>70</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>1</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>1</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>17852</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3667</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3674</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.8094711303711</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>4</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>4</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>97</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>97</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Ottawa River Power Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2019</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>93</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>93</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>17032</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>17041</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.9471893310547</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>325</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>319</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.1538467407227</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>634</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>634</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>45</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>45</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>9</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>17041</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.28138019144535E-02</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3764</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3843</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.9443130493164</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>6</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>6</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>136</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>136</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Ottawa River Power Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2020</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>81</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>81</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>15186</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>15555</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>97.6277694702148</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>175</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>172</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.2857131958008</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>72</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>73</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.6301345825195</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>10</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>10</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>369</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>15555</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.37222766876221</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3256</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3321</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.0427551269531</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>3</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>3</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>61</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>61</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Ottawa River Power Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2021</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>94</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>94</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>16274</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>17252</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>94.3310928344727</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>124</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>121</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>97.5806427001953</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>804</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>810</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.2592620849609</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>37</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>42</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>88.0952377319336</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>977</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>17252</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.66311168670654</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1913</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1979</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>96.6649856567383</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>3</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>3</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>76</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>76</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Ottawa River Power Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2022</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>85</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>85</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>2</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>2</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>8533</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>8884</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>96.0490798950195</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>53</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>52</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.1132049560547</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3118</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3123</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.8398971557617</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>49</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>49</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>351</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>8884</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.95092296600342</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>151</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>151</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>121</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>122</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.1803283691406</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Ottawa River Power Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2023</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>62</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>62</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>8209</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>8442</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>97.239990234375</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>31</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>31</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>516</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>518</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.613899230957</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>60</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>60</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>380</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>8442</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.50130319595337</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>250</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>250</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>94</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>94</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>PUC Distribution Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2015</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>140</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>144</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.2222213745117</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>118</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>116</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>98.3050842285156</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>31993</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>38874</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>82.2992248535156</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1240</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1208</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>97.4193572998047</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>868</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>892</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>97.3094177246094</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>61</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>62</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>98.3871002197266</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>614</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
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<Telephone_Call_Abandon_Rate_-_Percentage>1.57946181297302</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>11982</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>13018</Appointments_Scheduled_-_Requests>
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<Appointments_Rescheduled>5</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>3</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>60</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>215</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>215</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>PUC Distribution Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2016</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>345</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>349</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.8538665771484</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>19</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>19</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>33153</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>40787</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>81.2832489013672</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1468</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1443</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.297004699707</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>868</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>875</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.1999969482422</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>44</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>49</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>89.7959213256836</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>607</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
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<Telephone_Call_Abandon_Rate_-_Percentage>1.48821926116943</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>11442</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>11615</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.5105438232422</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>369</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>369</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>PUC Distribution Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2017</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>232</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>240</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>96.6666641235352</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>39</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>39</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>37396</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>46817</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>79.8769683837891</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1259</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1229</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>97.6171569824219</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1110</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1118</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.2844390869141</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>71</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>82</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>86.5853652954102</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1435</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>46817</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.06512594223022</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>10123</Appointments_Scheduled_-_Scheduled>
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<Appointments_Scheduling_-_Percentage>91.0669326782227</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>354</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>355</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.7183074951172</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>PUC Distribution Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2018</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>113</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>114</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.1228103637695</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>65</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>65</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>35218</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>45328</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>77.6959075927734</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1119</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1102</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.4807891845703</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1194</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1213</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.4336318969727</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>47</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>51</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>92.1568603515625</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1659</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>45328</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.65998935699463</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>10394</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>10976</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>94.6975250244141</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>385</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>385</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>PUC Distribution Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2019</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>176</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>176</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>61</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>61</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>39905</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>55098</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>72.4254989624023</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1034</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1020</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.6460342407227</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>780</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>780</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>62</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>62</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2560</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>55098</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.6462664604187</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>9223</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>11757</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>78.4468841552734</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>10</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>10</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>213</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>213</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>PUC Distribution Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2020</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>193</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>193</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>155</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>155</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>30032</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>43601</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>68.879150390625</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1119</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1119</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>838</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>838</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>58</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>58</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1569</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>43601</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.59854125976562</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>10591</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>10718</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.8150787353516</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>22</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>22</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>50</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>50</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>PUC Distribution Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2021</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>244</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>250</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.5999984741211</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>79</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>79</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>29790</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>41884</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>71.1250152587891</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1252</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1251</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.9201278686523</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>612</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>612</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>30</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>32</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>93.75</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1201</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>41884</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.86744332313538</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>10033</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>12363</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>81.1534423828125</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>39</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>39</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>82</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>82</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>PUC Distribution Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2022</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>250</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>250</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>77</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>77</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>26606</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>35180</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>75.6281967163086</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1000</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1000</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1248</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1248</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>23</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>23</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>717</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>35180</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.03808975219727</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8475</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>8728</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.1012802124023</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>23</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>23</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>130</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>130</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>PUC Distribution Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2023</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>246</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>246</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>52</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>52</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>22837</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>30535</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>74.7895889282227</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>895</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>895</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>954</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>954</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>29</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>29</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1421</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>30535</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.65367603302002</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>7446</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>7578</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.2581176757812</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>12</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>12</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>118</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>118</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Renfrew Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2015</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>84</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>84</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>8211</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>9165</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>89.5908355712891</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>196</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>190</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>96.9387741088867</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>123</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>123</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>2</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>2</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>378</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>9165</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.12438631057739</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>843</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>880</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>95.7954559326172</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>5</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>5</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>18</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>18</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Renfrew Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2016</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>70</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>70</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>7259</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>7902</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>91.8628158569336</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>116</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>111</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>95.6896514892578</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>169</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>170</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.4117660522461</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>7</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>7</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>7902</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.53100488334894E-02</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>739</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>751</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.4021301269531</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>5</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>5</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>14</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>14</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Renfrew Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2017</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>81</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>81</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>6972</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>7066</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>98.6696853637695</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>198</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>193</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>97.4747467041016</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>416</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>421</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.8123550415039</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>3</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>3</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>5</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>7066</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>7.07613900303841E-02</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>872</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>887</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.3089065551758</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>3</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>3</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>25</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>25</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Renfrew Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2018</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>54</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>54</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>6501</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>6594</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>98.5896301269531</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>160</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>153</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>95.625</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>456</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>480</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>95</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>4</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>6594</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>6.06612078845501E-02</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>767</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>773</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.2238006591797</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>13</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>13</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>25</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>25</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Renfrew Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2019</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>67</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>67</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>5726</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>5797</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>98.7752304077148</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>170</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>170</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>327</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>329</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.3920974731445</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>2</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>2</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>4</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>5797</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.069001205265522</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>808</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>814</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.2629013061523</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>6</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>6</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>37</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>37</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Renfrew Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2020</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>77</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>77</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>6317</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>6429</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>98.2578964233398</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>191</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>190</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.4764404296875</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>643</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>643</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>3</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>3</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>6</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>6429</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>9.33271124958992E-02</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>799</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>802</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.6259384155273</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>13</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>13</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Renfrew Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2021</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>91</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>91</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>4707</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4815</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>97.7570114135742</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>222</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>222</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>761</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>761</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>2</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>2</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>4815</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>794</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>794</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>18</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>18</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Renfrew Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2022</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>74</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>74</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>3989</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4176</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>95.5220336914062</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>161</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>161</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>61</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>61</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>3</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>3</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>10</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>4176</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.239463597536087</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>688</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>688</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>37</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>37</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Renfrew Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2023</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>74</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>75</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.6666641235352</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>3880</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>3976</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>97.5855102539062</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>183</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>183</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>68</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>68</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>4</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>4</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>3976</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.03018125891685E-02</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>660</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>660</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>35</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>35</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Rideau St. Lawrence Distribution Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2015</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>72</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>72</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>9485</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>10314</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>91.9623794555664</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>726</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>721</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.3112945556641</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>26</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>26</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>6</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>6</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>264</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>10314</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.55962777137756</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>76</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>76</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>5</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>5</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>79</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>79</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Rideau St. Lawrence Distribution Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2016</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>89</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>89</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>6505</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>8764</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>74.2240982055664</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>73</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>69</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>94.5205459594727</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>208</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>208</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>2</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>2</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>202</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>8764</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.3048837184906</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>878</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>886</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.0970687866211</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>4</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>4</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>81</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>81</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Rideau St. Lawrence Distribution Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2017</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>88</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>90</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.7777786254883</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>6383</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>8760</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>72.8652954101562</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>71</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>68</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>95.7746505737305</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>63</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>73</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>86.3013687133789</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>5</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>5</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>140</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>8760</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.59817349910736</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>897</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>900</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.6666641235352</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>3</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>3</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>60</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>60</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Rideau St. Lawrence Distribution Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2018</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>77</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>77</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>6321</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>8235</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>76.7577438354492</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>197</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>197</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>160</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>188</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>85.1063842773438</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>4</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>4</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>54</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>8235</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.655737698078156</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>737</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>739</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.729362487793</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>51</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>52</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>98.0769195556641</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Rideau St. Lawrence Distribution Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2019</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>62</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>62</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>5766</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>7175</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>80.3623657226562</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>190</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>190</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>304</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>362</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>83.977897644043</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>4</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>4</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>23</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>7175</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.320557504892349</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>723</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>723</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>32</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>32</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Rideau St. Lawrence Distribution Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2020</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>115</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>115</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>5785</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>7435</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>77.8076629638672</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>173</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>173</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>608</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>746</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>81.5013427734375</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>3</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>3</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>31</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>7435</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.416946858167648</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>772</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>772</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>8</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>8</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Rideau St. Lawrence Distribution Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2021</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>134</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>134</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>5478</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>7189</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>76.1997528076172</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>167</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>167</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>830</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>848</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>97.8773574829102</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>10</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>10</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>44</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>7189</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.612046182155609</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>868</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>868</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>10</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>10</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Rideau St. Lawrence Distribution Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2022</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>82</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>82</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>5507</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>7261</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>75.8435440063477</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>123</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>123</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>902</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>912</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.9035110473633</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>34</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>34</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>52</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>7261</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.716154813766479</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>846</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>846</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>7</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>7</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Rideau St. Lawrence Distribution Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2023</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>125</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>125</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>5273</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>6912</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>76.2876129150391</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>125</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>125</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1547</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1547</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>6</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>6</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>190</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>6912</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.74884247779846</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>804</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>804</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>23</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>23</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Sioux Lookout Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2015</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>25</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>25</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>4372</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4543</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>96.235969543457</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>130</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>125</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>96.1538467407227</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>56</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>57</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.2456130981445</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>29</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>29</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>45</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>45</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>78</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>4543</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.71692717075348</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>130</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>130</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>5</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>5</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>15</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>15</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Sioux Lookout Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2016</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>17</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>17</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>3769</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4009</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>94.0134658813477</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>109</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>100</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>91.7431182861328</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>110</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>110</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>39</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>39</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>54</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>54</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>112</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>4009</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.79371404647827</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>126</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>135</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>93.3333358764648</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>9</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>9</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>17</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>17</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Sioux Lookout Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2017</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>18</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>18</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>3968</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4242</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>93.5407791137695</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>38</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>38</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>97</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>97</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>2</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>2</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>131</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>4242</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.08816599845886</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>183</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>186</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.3871002197266</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>3</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>3</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>23</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>23</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Sioux Lookout Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2018</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>23</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>23</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>3425</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>3676</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>93.1719284057617</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>54</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>54</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>103</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>103</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>6</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>6</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>128</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>3676</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.48204565048218</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>218</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>221</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.6425323486328</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>3</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>3</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>12</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>12</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Sioux Lookout Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2019</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>29</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>29</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>2366</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>2506</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>94.4134063720703</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>81</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>81</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>109</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>110</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.0909118652344</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>2506</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>143</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>144</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.3055572509766</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>12</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>12</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Sioux Lookout Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2020</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>40</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>40</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>2772</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>3029</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>91.5153503417969</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>32</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>32</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>84</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>84</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>4</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>4</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>3029</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>241</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>241</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>11</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>11</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Sioux Lookout Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2021</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>35</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>35</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>3867</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4205</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>91.9619522094727</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>73</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>73</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>110</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>110</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>2</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>2</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>4205</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>268</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>268</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>12</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>12</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Sioux Lookout Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2022</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>22</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>22</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>2553</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>2712</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>94.1371688842773</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>60</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>60</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>102</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>102</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>2712</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>222</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>223</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.5515670776367</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>12</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>12</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Sioux Lookout Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2023</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>44</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>44</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>2804</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>2804</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>97</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>97</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>107</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>107</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>1</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>1</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>2804</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>229</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>231</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.1342010498047</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>24</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>24</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Synergy North Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2015</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>842</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>843</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.8813781738281</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>33</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>32</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>96.9696960449219</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>52417</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>56422</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>92.9017028808594</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1636</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1635</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.9388732910156</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>223</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>224</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.5535736083984</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>90</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>97</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>92.7835083007812</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>31</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>36</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>86.1111145019531</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>225</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>56422</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.39878061413765</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>9733</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>9836</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.9528274536133</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>1027</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1027</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>6</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>6</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Synergy North Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2016</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>780</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>780</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>19</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>19</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>53659</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>57256</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>93.7176895141602</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1635</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1630</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.6941909790039</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>183</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>183</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>66</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>69</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>95.6521759033203</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>39</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>39</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>143</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>57256</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.24975548684597</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8858</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>8927</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.2270660400391</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>5</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>5</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>868</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>868</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Synergy North Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2017</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>837</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>837</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>22</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>22</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>48433</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>50861</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>95.226203918457</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1665</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1662</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.8198165893555</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>285</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>285</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>57</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>61</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>93.4426193237305</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>24</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>25</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>96</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>111</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>50861</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.21824187040329</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>9693</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>10040</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>96.5438232421875</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>3</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>3</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>765</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>765</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Synergy North Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2018</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>466</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>470</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.1489334106445</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>24</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>24</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>44165</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>46506</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>94.9662399291992</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1264</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1264</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>433</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>449</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>96.4365234375</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>85</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>93</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>91.3978500366211</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>38</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>42</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>90.476188659668</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>213</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>46506</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.458005428314209</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>10062</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>10677</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>94.2399520874023</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>7</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>7</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>534</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>534</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Synergy North Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2019</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>302</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>303</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.6699676513672</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>20</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>20</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>46353</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>51014</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>90.8632888793945</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>886</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>886</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>714</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>724</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.618782043457</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>92</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>92</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>34</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>34</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>212</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>51014</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.415572196245193</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>9978</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>10057</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.2144775390625</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>3</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>3</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>522</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>522</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Synergy North Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2020</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>235</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>238</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.7394943237305</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>18</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>17</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>94.4444427490234</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>42031</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>48032</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>87.5062484741211</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>415</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>415</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>589</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>605</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>97.3553695678711</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>85</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>86</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>98.8372116088867</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>26</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>26</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>231</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>48032</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.480929374694824</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>9162</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>10351</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>88.51318359375</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>40</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>41</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>97.5609741210938</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Synergy North Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2021</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>263</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>263</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>38964</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>43300</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>89.9861450195312</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1183</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1183</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>611</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>633</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>96.5244903564453</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>96</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>96</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>28</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>28</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>81</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>43300</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.187066972255707</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>10580</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>11194</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>94.5149154663086</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>282</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>282</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>5</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>5</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Synergy North Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2022</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>308</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>308</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>42084</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>46484</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>90.5343780517578</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1031</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1031</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>851</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>852</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.8826293945312</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>100</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>100</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>35</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>35</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>159</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>46484</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.342053174972534</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8646</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>9313</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>92.8379669189453</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>482</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>482</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>2</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>2</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Synergy North Corporation</Company_Name_Merged_or_Current>
<Fiscal_Year>2023</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>338</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>338</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>38572</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>42999</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>89.7044143676758</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>889</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>889</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>723</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>733</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.6357421875</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>70</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>71</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>98.591552734375</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>18</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>18</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>210</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>42999</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.488383442163467</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8874</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>9173</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>96.7404327392578</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>460</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>460</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>8</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>8</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Tillsonburg Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2015</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>87</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>92</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>94.5652160644531</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>3553</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>5196</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>68.379524230957</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>99</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>99</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>72</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>72</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>3</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>3</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>352</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>5196</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>6.77444171905518</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>118</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>123</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>95.9349594116211</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>98</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>98</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Tillsonburg Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2016</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>160</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>164</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.5609741210938</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>4271</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>6678</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>63.9562759399414</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>234</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>230</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.2905960083008</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>62</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>62</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>5</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>5</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>547</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>6678</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>8.19107532501221</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>265</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>268</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.8805999755859</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>4</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>4</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>107</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>107</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Tillsonburg Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2017</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>188</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>189</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.4709014892578</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>5503</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>6507</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>84.5704650878906</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>238</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>238</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>49</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>49</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>10</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>10</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>167</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>6507</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.56646680831909</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>438</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>442</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.0950241088867</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>121</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>121</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Tillsonburg Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2018</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>192</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>196</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.9591827392578</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>4932</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>5593</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>88.1816558837891</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>138</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>138</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>20</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>20</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>10</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>10</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>137</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>5593</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.44949054718018</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>305</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>309</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.7055053710938</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>76</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>76</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Tillsonburg Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2019</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>227</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>228</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.5614013671875</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>3738</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4419</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>84.5892715454102</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>128</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>126</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.4375</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>9</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>9</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>8</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>8</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>126</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>4419</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.85132384300232</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>233</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>240</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.0833358764648</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>35</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>35</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Tillsonburg Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2020</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>284</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>284</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>0</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>0</Telephone_Accessibility_-_Incoming>
<Appointments_Met_-_Scheduled>157</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>156</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.3630599975586</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>12</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>13</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>92.3076934814453</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>9</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>9</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>0</Telephone_Call_Abandon_Rate_-_Incoming>
<Appointments_Scheduled_-_Scheduled>327</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>331</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.7915420532227</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>29</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>33</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>87.8787841796875</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Tillsonburg Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2021</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>408</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>410</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.5121917724609</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>0</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>0</Telephone_Accessibility_-_Incoming>
<Appointments_Met_-_Scheduled>224</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>220</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.2142868041992</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>13</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>14</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>92.8571395874023</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>11</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>11</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>0</Telephone_Call_Abandon_Rate_-_Incoming>
<Appointments_Scheduled_-_Scheduled>526</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>530</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.2452850341797</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>4</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>4</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>29</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>29</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Tillsonburg Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2022</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>266</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>279</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>95.3404998779297</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>1789</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1813</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>98.6762237548828</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>297</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>295</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.3265991210938</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>10</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>10</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>11</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>11</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1813</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.51571995019913E-02</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>400</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>403</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.2555847167969</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>43</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>43</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Tillsonburg Hydro Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2023</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>106</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>106</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>5351</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>5389</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.2948608398438</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>570</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>562</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.5964889526367</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>11</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>11</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>9</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>9</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>4</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>5389</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>7.42252767086029E-02</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>475</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>481</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.7526016235352</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>8</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>8</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>76</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>76</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Toronto Hydro-Electric System Limited</Company_Name_Merged_or_Current>
<Fiscal_Year>2015</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>2631</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>2715</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>96.9060745239258</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>71</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>71</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>399801</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>520676</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>76.7849884033203</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>19574</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>19557</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.9131469726562</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>38398</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>39400</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>97.4568557739258</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1189</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1363</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>87.2340393066406</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>8110</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>520676</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.55759048461914</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>103024</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>115731</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>89.0202255249023</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>17</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>17</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>7536</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>7538</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.9734649658203</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>122</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>122</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Toronto Hydro-Electric System Limited</Company_Name_Merged_or_Current>
<Fiscal_Year>2016</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>2973</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>3044</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.6675415039062</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>69</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>69</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>371345</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>573631</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>64.7358703613281</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>11086</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>11029</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.48583984375</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>40007</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>42967</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>93.1109924316406</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1090</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1187</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>91.8281402587891</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>17637</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>573631</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.07462453842163</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>81894</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>113715</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>72.0168838500977</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>4167</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>4167</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>7647</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>7670</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.7001266479492</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>124</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>124</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Toronto Hydro-Electric System Limited</Company_Name_Merged_or_Current>
<Fiscal_Year>2017</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>2577</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>2621</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.3212509155273</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>63</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>62</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>98.4126968383789</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>379426</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>486943</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>77.9200057983398</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>14565</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>14473</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.3683471679688</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>47302</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>47800</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.9581604003906</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1141</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1219</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>93.6013107299805</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>9204</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>486943</Telephone_Call_Abandon_Rate_-_Incoming>
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<Appointments_Scheduled_-_Scheduled>143448</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>175348</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>81.8076019287109</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>93</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>93</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>6115</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>6153</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.3824157714844</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>146</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>158</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>92.4050598144531</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Toronto Hydro-Electric System Limited</Company_Name_Merged_or_Current>
<Fiscal_Year>2018</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>5564</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>5575</Connections_-_Low_Voltage_-_New_Services>
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<Connections_-_High_Voltage_-_New_Services_Within_Time>117</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>117</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>346131</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>431878</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>80.1455535888672</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>19747</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>19680</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.6607055664062</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>53678</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>54565</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.3744125366211</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1089</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1257</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>86.6348419189453</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>6009</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>431878</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.39136517047882</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>153334</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>188033</Appointments_Scheduled_-_Requests>
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<Appointments_Rescheduled>77</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>77</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>5167</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>5185</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.6528472900391</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>269</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>269</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Toronto Hydro-Electric System Limited</Company_Name_Merged_or_Current>
<Fiscal_Year>2019</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>5811</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>5826</Connections_-_Low_Voltage_-_New_Services>
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<Connections_-_High_Voltage_-_New_Services_Within_Time>139</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>138</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>99.2805786132812</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>331870</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>443881</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>74.7655334472656</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>18170</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>17995</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.0368728637695</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>58162</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>58542</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.3508911132812</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1011</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1094</Emergency_Response_Urban_-_Calls>
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<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
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<Reconnections_-_Completed_Within_Time>5159</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>5162</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.9418792724609</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>22</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>22</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Toronto Hydro-Electric System Limited</Company_Name_Merged_or_Current>
<Fiscal_Year>2020</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>7022</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>7041</Connections_-_Low_Voltage_-_New_Services>
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<Connections_-_High_Voltage_-_New_Services_Within_Time>87</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>87</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>286336</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>409721</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>69.8856048583984</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>16459</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>16435</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.8541793823242</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>64726</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>67243</Written_Responses_-_Received>
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<Emergency_Response_Urban_-_Call_Response_Within_Time>1020</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1155</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>88.3116912841797</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>10964</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>409721</Telephone_Call_Abandon_Rate_-_Incoming>
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<Appointments_Scheduled_-_Scheduled>160185</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>170184</Appointments_Scheduled_-_Requests>
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<Appointments_Rescheduled>24</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>24</Appointments_Rescheduled_-_In_Time>
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<Reconnections_-_Total>194</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.4845352172852</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>27</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>27</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Toronto Hydro-Electric System Limited</Company_Name_Merged_or_Current>
<Fiscal_Year>2021</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>4925</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>4932</Connections_-_Low_Voltage_-_New_Services>
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<Connections_-_High_Voltage_-_New_Services_Within_Time>136</Connections_-_High_Voltage_-_New_Services_Within_Time>
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<High_Voltage_Connections_-_Percentage>99.2647094726562</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>307430</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>399919</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>76.8730697631836</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>16685</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>16671</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.9160919189453</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>43051</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>43809</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.2697601318359</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1104</Emergency_Response_Urban_-_Call_Response_Within_Time>
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<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
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<Appointments_Rescheduled>14</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>14</Appointments_Rescheduled_-_In_Time>
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<Reconnections_-_Completed_Within_Time>0</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>0</Reconnections_-_Total>
<Micro-Embedded_Generation_-_Met>36</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>39</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>92.3076934814453</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Toronto Hydro-Electric System Limited</Company_Name_Merged_or_Current>
<Fiscal_Year>2022</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>5254</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>5260</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.8859329223633</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>124</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>123</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>99.1935501098633</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>271233</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>343007</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>79.075065612793</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>19615</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>19600</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.9235305786133</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>38002</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>38112</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.7113800048828</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1078</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1246</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>86.5168533325195</Emergency_Urban_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>3565</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>343007</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.0393373966217</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>134898</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>158264</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>85.2360610961914</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>17</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>17</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>2019</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>2029</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.5071487426758</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>73</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>80</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>91.25</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Toronto Hydro-Electric System Limited</Company_Name_Merged_or_Current>
<Fiscal_Year>2023</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>5367</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>5372</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.9069213867188</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>163</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>163</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>264881</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>340273</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>77.8436737060547</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>24096</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>24081</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.9377517700195</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>24471</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>24521</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.7960968017578</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>947</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1070</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>88.5046691894531</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2549</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>340273</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.749104380607605</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>147776</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>155122</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>95.2643737792969</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>10</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>10</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>4028</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>4036</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.8017807006836</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>189</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>192</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>98.4375</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Wasaga Distribution Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2015</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>216</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>216</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>22581</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>22592</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.9513092041016</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>40</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>40</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>226</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>226</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>20</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>20</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>1</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>1</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>0</Telephone_Call_Abandon_Rate_-_Incoming>
<Appointments_Scheduled_-_Scheduled>4108</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4108</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>140</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>140</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Wasaga Distribution Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2016</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>209</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>209</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>22781</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>22785</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.9824447631836</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>26</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>26</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>179</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>184</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>97.2826080322266</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>14</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>14</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>0</Telephone_Call_Abandon_Rate_-_Incoming>
<Appointments_Scheduled_-_Scheduled>4166</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4166</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>172</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>172</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>2</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>2</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Wasaga Distribution Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2017</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>290</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>290</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>20534</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>20536</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.9902572631836</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>17</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>17</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>145</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>146</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.315071105957</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>12</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>12</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>1</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>1</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>0</Telephone_Call_Abandon_Rate_-_Incoming>
<Appointments_Scheduled_-_Scheduled>3902</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4200</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>92.9047622680664</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>92</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>92</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>5</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>5</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Wasaga Distribution Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2018</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>241</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>241</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>15547</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>15548</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.9935684204102</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>4</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>4</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>96</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>96</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>17</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>17</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>0</Telephone_Call_Abandon_Rate_-_Incoming>
<Appointments_Scheduled_-_Scheduled>3546</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3554</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.77490234375</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>93</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>93</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>6</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>6</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Wasaga Distribution Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2019</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>262</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>262</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>17612</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>17615</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.9829711914062</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>28</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>28</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>134</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>134</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>7</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>7</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>17615</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3619</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3626</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.8069534301758</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>64</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>64</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Wasaga Distribution Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2020</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>250</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>250</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>20929</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>20935</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.9713363647461</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>41</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>41</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>518</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>520</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.6153869628906</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>10</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>10</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>0</Telephone_Call_Abandon_Rate_-_Incoming>
<Appointments_Scheduled_-_Scheduled>2214</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2237</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.9718399047852</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>21</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>21</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Wasaga Distribution Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2021</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>296</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>296</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>17098</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>17114</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.9065093994141</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>45</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>45</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>349</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>352</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.1477279663086</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>18</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>18</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>0</Telephone_Call_Abandon_Rate_-_Incoming>
<Appointments_Scheduled_-_Scheduled>2718</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2718</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>33</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>33</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Wasaga Distribution Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2022</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>395</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>395</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>14157</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>14181</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.8307571411133</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>42</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>42</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>614</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>614</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>25</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>25</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>14181</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2781</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2781</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>43</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>43</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Wasaga Distribution Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2023</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>617</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>617</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>13739</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>13786</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.6590728759766</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>19</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>19</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>756</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>756</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>16</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>16</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>13786</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3212</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3212</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>143</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>143</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Welland Hydro-Electric System Corp.</Company_Name_Merged_or_Current>
<Fiscal_Year>2015</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>237</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>237</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>31505</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>31980</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>98.5146942138672</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1347</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1327</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.5152206420898</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>279</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>279</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>13</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>13</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>296</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>31980</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.925578474998474</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4708</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5008</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>94.0095825195312</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>308</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>308</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>598</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>598</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>17</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>17</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Welland Hydro-Electric System Corp.</Company_Name_Merged_or_Current>
<Fiscal_Year>2016</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>211</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>211</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>34068</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>34561</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>98.5735397338867</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1639</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1615</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.5356903076172</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3454</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3454</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>27</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>27</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>340</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>34561</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.983767807483673</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>7260</Appointments_Scheduled_-_Scheduled>
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<Appointments_Scheduling_-_Percentage>99.6568298339844</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>654</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>655</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.8473281860352</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>13</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>13</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Welland Hydro-Electric System Corp.</Company_Name_Merged_or_Current>
<Fiscal_Year>2017</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>226</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>226</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>15637</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>16257</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>96.1862564086914</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>809</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>798</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.6402969360352</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3656</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3657</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.97265625</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>16</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>16</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>151</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>16257</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.928830683231354</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1546</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1557</Appointments_Scheduled_-_Requests>
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<Appointments_Rescheduled>1110</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1110</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>232</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>232</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>23</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>23</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Welland Hydro-Electric System Corp.</Company_Name_Merged_or_Current>
<Fiscal_Year>2018</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>310</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>310</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>12167</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>12506</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>97.2892990112305</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>902</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>856</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>94.9002227783203</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>4684</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>4684</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>23</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>23</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>97</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>12506</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.775627672672272</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2067</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2096</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.6164093017578</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>4</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>4</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>280</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>280</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>3</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>3</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Welland Hydro-Electric System Corp.</Company_Name_Merged_or_Current>
<Fiscal_Year>2019</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>366</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>386</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>94.8186492919922</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>10872</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>12229</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>88.9034271240234</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1125</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1048</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>93.1555557250977</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>7500</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>7500</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>14</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>14</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>402</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>12229</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.2872679233551</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1673</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1728</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>96.8171310424805</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>22</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>22</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>241</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>241</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Welland Hydro-Electric System Corp.</Company_Name_Merged_or_Current>
<Fiscal_Year>2020</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>414</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>438</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>94.5205459594727</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>11019</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>12790</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>86.1532440185547</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>697</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>685</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.2783355712891</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>10953</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>10953</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>23</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>23</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>473</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>12790</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.69820165634155</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2093</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2102</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.5718383789062</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>9</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>9</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>99</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>99</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Welland Hydro-Electric System Corp.</Company_Name_Merged_or_Current>
<Fiscal_Year>2021</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>616</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>618</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.6763763427734</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>11627</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>13997</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>83.0678024291992</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>897</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>878</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>97.8818283081055</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>13954</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>13960</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.9570236206055</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>22</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>22</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>398</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>13997</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.84346652030945</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2216</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2235</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.1498870849609</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>6</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>6</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>214</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>214</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Welland Hydro-Electric System Corp.</Company_Name_Merged_or_Current>
<Fiscal_Year>2022</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>513</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>515</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.6116485595703</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>8057</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>10345</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>77.8830337524414</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>682</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>641</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>93.9882659912109</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>15836</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>15836</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>14</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>14</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>462</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>10345</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.46592569351196</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1785</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1826</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.7546539306641</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>41</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>41</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>257</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>257</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Welland Hydro-Electric System Corp.</Company_Name_Merged_or_Current>
<Fiscal_Year>2023</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>726</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>760</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>95.5263137817383</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>6393</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>8375</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>76.3343276977539</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>761</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>722</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>94.8751678466797</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>16069</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>16069</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>24</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>24</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>288</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>8375</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.43880605697632</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2053</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2092</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.1357574462891</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>39</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>39</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>450</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>450</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Wellington North Power Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2015</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>20</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>20</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>5134</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>5134</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>159</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>152</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>95.5974807739258</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>344</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>344</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>5</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>5</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>5134</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>860</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>872</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.6238555908203</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>14</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>14</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>22</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>22</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>2</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>2</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Wellington North Power Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2016</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>22</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>22</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>5241</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>5245</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.9237365722656</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>196</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>194</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.9795913696289</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>416</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>416</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>4</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>4</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>5245</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>949</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>952</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.6848754882812</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>37</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>37</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Wellington North Power Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2017</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>35</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>35</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>4970</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4984</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.7191009521484</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>171</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>170</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.4152069091797</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>405</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>405</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>8</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>8</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>4984</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>994</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>994</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>29</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>29</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Wellington North Power Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2018</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>49</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>49</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>4830</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4879</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>98.9956970214844</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>220</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>218</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.0909118652344</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>350</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>361</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>96.9529113769531</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>11</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>11</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>4879</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1067</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1072</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.5335845947266</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>36</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>36</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>2</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>2</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Wellington North Power Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2019</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>42</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>42</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>4872</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4921</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.004264831543</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>265</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>260</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.1132049560547</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>368</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>378</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>97.3544998168945</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>10</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>10</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>4921</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.06421460211277E-02</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1096</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1103</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.365364074707</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>5</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>5</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>58</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>58</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Wellington North Power Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2020</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>31</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>32</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>96.875</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>5047</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>5846</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>86.3325347900391</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>198</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>197</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.4949493408203</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>522</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>522</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>7</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>7</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>15</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>5846</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.256585687398911</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1334</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1338</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.7010498046875</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>21</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>21</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Wellington North Power Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2021</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>86</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>86</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>5106</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>5657</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>90.2598571777344</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>226</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>225</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.5575256347656</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>685</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>685</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>12</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>12</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>9</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>5657</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.159094929695129</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1623</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1624</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.9384231567383</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>15</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>15</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Wellington North Power Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2022</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>123</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>123</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>4283</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4379</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>97.8077163696289</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>259</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>256</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.8416976928711</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>850</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>850</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>6</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>6</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>25</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>4379</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.570906579494476</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1302</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1302</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>3</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>3</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>32</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>32</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Wellington North Power Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2023</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>208</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>208</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>4488</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4516</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.3799819946289</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>384</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>374</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>97.3958358764648</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1349</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1349</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>3</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>3</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>22</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>4516</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.48715677857399</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1763</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1764</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.9433135986328</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>10</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>10</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>43</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>43</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Westario Power Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2015</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>124</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>130</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>95.3846130371094</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>20992</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>24234</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>86.6221008300781</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>408</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>408</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>537</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>555</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>96.7567596435547</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>15</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>21</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>71.4285736083984</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1419</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>25779</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.50448036193848</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4962</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5080</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.6771621704102</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>118</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>118</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>233</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>233</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Westario Power Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2016</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>117</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>127</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>92.1259841918945</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>18820</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>22701</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>82.9038391113281</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>314</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>314</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1520</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1577</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>96.3855438232422</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>4</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>7</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>57.1428565979004</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>374</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>22701</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.64750456809998</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4598</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4614</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.6532287597656</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>194</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>194</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Westario Power Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2017</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>131</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>142</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>92.2535247802734</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>17269</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>20985</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>82.2921142578125</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>214</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>203</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>94.8598098754883</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1766</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1811</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>97.5151824951172</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>5</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>10</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>50</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>628</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>20985</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.99261379241943</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4597</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4614</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.6315536499023</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>18</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>18</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>134</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>134</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Westario Power Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2018</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>164</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>181</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>90.6077346801758</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>17560</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>20202</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>86.9220886230469</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>417</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>402</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>96.4028778076172</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1790</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1816</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.5682830810547</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>16</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>16</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>265</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>20202</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.31175136566162</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3017</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3962</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>76.1484069824219</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>952</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>952</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>145</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>145</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Westario Power Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2019</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>191</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>208</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>91.8269195556641</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>16243</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>18917</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>85.8645629882812</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>442</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>420</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>95.0226211547852</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2559</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2619</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>97.7090530395508</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>7</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>7</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>331</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>18917</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.74974894523621</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2205</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3822</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>57.6923065185547</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1539</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1539</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>159</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>159</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Westario Power Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2020</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>209</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>219</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>95.4337921142578</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>14135</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>16298</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>86.7284317016602</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>637</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>620</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>97.3312377929688</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2857</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2867</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.6512069702148</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>30</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>34</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>88.2352905273438</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>245</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
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<Telephone_Call_Abandon_Rate_-_Percentage>1.50325191020966</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2883</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3946</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>73.0613250732422</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1085</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1085</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>90</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>90</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>7</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>7</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Westario Power Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2021</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>256</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>266</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>96.2406005859375</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>15262</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>17255</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>88.4497222900391</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1033</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1028</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.5159759521484</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2835</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2866</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.9183502197266</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>18</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>19</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>94.7368392944336</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>134</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
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<Telephone_Call_Abandon_Rate_-_Percentage>0.776586472988129</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1179</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3502</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>33.6664772033691</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2622</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2618</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>99.8474426269531</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>114</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>114</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Westario Power Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2022</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>191</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>191</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>12994</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>15104</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>86.0301895141602</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>946</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>945</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.8942947387695</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2483</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2535</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>97.9487152099609</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>21</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>21</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>253</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>15104</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.67505300045013</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1243</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3772</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>32.9533386230469</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2832</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2832</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>185</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>185</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>6</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>6</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
<ServiceQualityReq>
<Company_Name_Merged_or_Current>Westario Power Inc.</Company_Name_Merged_or_Current>
<Fiscal_Year>2023</Fiscal_Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>211</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>211</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>11758</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>13450</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>87.4200744628906</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>884</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>883</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.8868789672852</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2399</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2429</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.7649230957031</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>28</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>28</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>164</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>13450</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.21933090686798</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3174</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4812</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>65.9600982666016</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1913</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1913</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>212</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>212</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>10</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>10</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ServiceQualityReq>
</dataroot>
