<?xml version="1.0" encoding="UTF-8"?>
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<Service_Quality_Requirements>
<Current_Company_Name>Alectra Utilities Corporation</Current_Company_Name>
<Historical_Company_Name>Alectra Utilities Corporation</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>15779</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>16263</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.0239181518555</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>11</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>11</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>610848</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>771885</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>79.1371765136719</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>23036</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>22869</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.2750473022461</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>72704</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>73496</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.9223937988281</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>810</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>859</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>94.2956924438477</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>11663</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>771885</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.51097643375397</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>174399</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>182193</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>95.7221221923828</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>81</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>81</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>4764</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>4793</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.3949508666992</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>886</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>901</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>98.3351821899414</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Alectra Utilities Corporation</Current_Company_Name>
<Historical_Company_Name>Alectra Utilities Corporation</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>11779</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>12438</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>94.7017211914062</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>9</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>9</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>567239</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>727400</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>77.9817123413086</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>19805</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>19729</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.6162567138672</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>115387</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>118999</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>96.9646835327148</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>942</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>989</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>95.2477264404297</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>11310</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>727400</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.55485284328461</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>158185</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>175278</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>90.2480621337891</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>14416</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>14393</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>99.8404541015625</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>5183</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>5243</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>98.8556137084961</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>713</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>737</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>96.7435531616211</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Alectra Utilities Corporation</Current_Company_Name>
<Historical_Company_Name>Alectra Utilities Corporation</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>7448</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>8044</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>92.5907516479492</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>4</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>4</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>583422</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>769870</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>75.7818832397461</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>10523</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>10391</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.74560546875</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>104527</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>120888</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>86.4659881591797</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>864</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>894</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>96.6442947387695</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>16047</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>769870</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.08437776565552</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>164856</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>186943</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>88.1851654052734</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>20749</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>20716</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>99.8409576416016</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>4915</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>4934</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.6149139404297</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>18</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>23</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>78.260871887207</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Alectra Utilities Corporation</Current_Company_Name>
<Historical_Company_Name>Alectra Utilities Corporation</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>6329</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>7006</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>90.3368530273438</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>409953</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>612466</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>66.934814453125</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>10701</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>10534</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.4393997192383</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>135616</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>146999</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>92.2564086914062</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>815</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>896</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>90.9598236083984</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>26252</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>612466</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.28627872467041</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>172361</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>176198</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.8223342895508</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>3401</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>3401</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>628</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>631</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.5245666503906</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>61</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>62</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>98.3871002197266</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Alectra Utilities Corporation</Current_Company_Name>
<Historical_Company_Name>Alectra Utilities Corporation</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>8760</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>9690</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>90.402473449707</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>393162</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>556110</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>70.698600769043</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>10185</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>10114</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.3028945922852</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>195110</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>223212</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>87.4101715087891</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>764</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>873</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>87.5143203735352</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>12362</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>556110</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.22294139862061</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>176531</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>192333</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>91.7840423583984</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>15346</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>15346</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>0</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>0</Reconnections_-_Total>
<Micro-Embedded_Generation_-_Met>58</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>58</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Alectra Utilities Corporation</Current_Company_Name>
<Historical_Company_Name>Alectra Utilities Corporation</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>7617</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>8391</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>90.7758331298828</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>2</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>2</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>373161</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>527916</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>70.685676574707</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>14504</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>14295</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.5590209960938</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>117996</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>132220</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>89.2421722412109</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>833</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>937</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>88.900749206543</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>12949</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>527916</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.45285224914551</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>167092</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>191663</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>87.1800994873047</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>23775</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>23775</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>752</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>753</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.8671951293945</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>166</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>178</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>93.258430480957</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Alectra Utilities Corporation</Current_Company_Name>
<Historical_Company_Name>Alectra Utilities Corporation</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>8321</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>9182</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>90.6229553222656</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>8</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>8</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>323486</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>606388</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>53.3463706970215</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>18068</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>17883</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.9760894775391</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>116913</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>130922</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>89.2997360229492</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>930</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1033</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>90.0290451049805</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>69949</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>606388</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>11.5353536605835</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>162657</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>176106</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>92.3631210327148</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>13042</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>13042</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>8112</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>8113</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.9876708984375</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>251</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>255</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>98.4313735961914</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Alectra Utilities Corporation</Current_Company_Name>
<Historical_Company_Name>Alectra Utilities Corporation</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>7356</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>7869</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>93.4807510375977</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>7</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>7</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>189484</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>636233</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>29.7821712493896</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>18307</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>18211</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.4756088256836</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>125403</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>151669</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>82.6820220947266</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>925</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1014</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>91.2228775024414</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>115571</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>636233</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>18.1648864746094</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>187726</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>189845</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.8838272094727</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2134</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2134</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>14268</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>14268</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>351</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>360</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>97.5</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Alectra Utilities Corporation</Current_Company_Name>
<Historical_Company_Name>Alectra Utilities Corporation</Historical_Company_Name>
<Year>2025</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>6500</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>6843</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>94.9875793457031</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>5</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>5</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>310439</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>535795</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>57.939884185791</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>17753</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>17539</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.7945709228516</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>162085</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>170133</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>95.2695846557617</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>955</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1103</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>86.5820465087891</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>42149</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>535795</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>7.86662817001343</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>190024</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>193091</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.4116287231445</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2738</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2738</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>15138</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>15138</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>199</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>211</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>94.3127975463867</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Alectra Utilities Corporation</Current_Company_Name>
<Historical_Company_Name>Enersource Hydro Mississauga Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>2640</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>2663</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.1363143920898</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>9</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>9</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>122413</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>145793</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>83.9635620117188</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2000</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1994</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.6999969482422</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>13442</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>13442</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>216</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>216</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2376</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>145793</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.62970793247223</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>37807</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>38310</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.6870269775391</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>6</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>6</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>1576</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1587</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.3068695068359</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>116</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>120</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>96.6666641235352</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Alectra Utilities Corporation</Current_Company_Name>
<Historical_Company_Name>Enersource Hydro Mississauga Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1685</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1695</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.410026550293</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>127711</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>153116</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>83.4080047607422</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1871</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1869</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.8931045532227</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>19228</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>19337</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.4363174438477</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>154</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>156</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>98.7179489135742</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2719</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>153116</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.77577781677246</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>39883</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>40771</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.8219833374023</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>1747</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1758</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.3742904663086</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>120</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>121</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>99.1735534667969</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Alectra Utilities Corporation</Current_Company_Name>
<Historical_Company_Name>Guelph Hydro Electric Systems Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1361</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1382</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.4804611206055</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>3</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>3</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>37516</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>42790</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>87.674690246582</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>9564</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>9337</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>97.6265182495117</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>9979</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>9979</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>49</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>53</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>92.4528274536133</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1641</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>42790</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.83500814437866</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>9837</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>9837</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>227</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>227</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>210</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>210</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>39</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>39</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Alectra Utilities Corporation</Current_Company_Name>
<Historical_Company_Name>Guelph Hydro Electric Systems Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1582</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1590</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.4968566894531</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>29429</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>33958</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>86.6629333496094</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1830</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1824</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.6721343994141</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>6969</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>6969</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>80</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>90</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>88.8888854980469</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1711</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>33958</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.03857707977295</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8472</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>8566</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.9026412963867</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>6</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>6</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>141</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>141</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>46</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>46</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Alectra Utilities Corporation</Current_Company_Name>
<Historical_Company_Name>Guelph Hydro Electric Systems Inc.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1217</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1255</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>96.9721145629883</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>32239</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>36856</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>87.4728698730469</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>3271</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>3257</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.5719985961914</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>8902</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>8902</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>61</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>63</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>96.8253936767578</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1819</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>36856</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.93542432785034</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>11640</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>11737</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.1735534667969</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>15</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>15</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>109</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>109</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>36</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>36</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Alectra Utilities Corporation</Current_Company_Name>
<Historical_Company_Name>Guelph Hydro Electric Systems Inc.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>656</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>711</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>92.2644195556641</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>2</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>2</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>26964</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>37599</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>71.7146759033203</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2382</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2306</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>96.8094024658203</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>6348</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>6348</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>83</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>92</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>90.2173919677734</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2751</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>37599</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>7.31668376922607</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>12586</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>13943</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>90.2675170898438</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>22</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>22</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>112</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>112</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>29</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>29</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Alectra Utilities Corporation</Current_Company_Name>
<Historical_Company_Name>Horizon Utilities Corporation</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>2629</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>2634</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.810173034668</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>9</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>9</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>255728</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>318850</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>80.2032318115234</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>4421</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>4416</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.8869018554688</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>23341</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>23381</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.8289184570312</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>176</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>189</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>93.121696472168</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>5368</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>318850</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.68355023860931</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>45095</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>49631</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>90.8605499267578</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1808</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1808</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>2585</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>2585</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>181</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>181</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Alectra Utilities Corporation</Current_Company_Name>
<Historical_Company_Name>Horizon Utilities Corporation</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>2908</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>2918</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.6573028564453</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>3</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>3</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>275421</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>335078</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>82.1960830688477</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>15731</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>15626</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.3325271606445</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>28552</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>28686</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.5328750610352</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>176</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>189</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>93.121696472168</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>4246</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>335078</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.26716768741608</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>54151</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>56045</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>96.6205749511719</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1894</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1894</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>3059</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>3059</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>101</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>101</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Alectra Utilities Corporation</Current_Company_Name>
<Historical_Company_Name>Hydro One Brampton Networks Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>4692</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>4708</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.66015625</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>16</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>16</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>117962</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>145099</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>81.2975997924805</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>4142</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>4141</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.9758605957031</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>11206</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>11206</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>115</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>115</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2207</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>145099</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.52103042602539</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>33576</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>34908</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>96.1842575073242</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>1633</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1633</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>138</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>138</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Alectra Utilities Corporation</Current_Company_Name>
<Historical_Company_Name>Hydro One Brampton Networks Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>4533</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>4541</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.8238296508789</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>6</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>6</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>130405</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>158415</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>82.3185958862305</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>3788</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>3784</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.894401550293</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>7349</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>7349</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>122</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>122</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2404</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>158415</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.51753306388855</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>30667</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>31562</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.1643142700195</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>4</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>4</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>1578</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1578</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>308</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>308</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Alectra Utilities Corporation</Current_Company_Name>
<Historical_Company_Name>PowerStream Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>8972</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>9016</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.5119781494141</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>5</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>5</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>229701</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>293038</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>78.3860778808594</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>46545</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>44096</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>94.7384262084961</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>18110</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>18577</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>97.4861373901367</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>370</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>380</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>97.3684234619141</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>5006</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>293038</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.70831084251404</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>46544</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>46545</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.9978485107422</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2427</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2427</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>2444</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>2444</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>259</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>296</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>87.5</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Alectra Utilities Corporation</Current_Company_Name>
<Historical_Company_Name>PowerStream Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>8470</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>8513</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.4948883056641</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>4</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>4</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>229574</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>302552</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>75.8791885375977</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2127</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2110</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.2007522583008</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>45904</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>46078</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.6223831176758</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>368</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>383</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>96.0835494995117</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>3805</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>302552</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.25763499736786</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>45348</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>45348</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>17</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>17</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>2281</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>2281</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>298</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>323</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>92.2600631713867</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Algoma Power Inc.</Current_Company_Name>
<Historical_Company_Name>Algoma Power Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>103</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>103</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>10532</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>12854</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>81.9355850219727</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>407</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>407</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>204</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>204</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>21</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>21</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>795</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>12854</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>6.18484497070312</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1297</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1366</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>94.9487533569336</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>156</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>156</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>8</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>8</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Algoma Power Inc.</Current_Company_Name>
<Historical_Company_Name>Algoma Power Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>161</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>162</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.3827133178711</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>13092</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>15125</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>86.5586776733398</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>364</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>364</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>276</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>276</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>13</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>13</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>570</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>15125</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.76859498023987</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1289</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1313</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.1721267700195</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>139</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>139</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>2</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>2</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Algoma Power Inc.</Current_Company_Name>
<Historical_Company_Name>Algoma Power Inc.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>131</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>132</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.2424240112305</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>14613</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>18253</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>80.0580749511719</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>342</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>342</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>324</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>389</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>83.2904891967773</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>17</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>17</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1349</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>18253</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>7.39056587219238</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1410</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1452</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.1074371337891</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>59</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>59</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Algoma Power Inc.</Current_Company_Name>
<Historical_Company_Name>Algoma Power Inc.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>144</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>146</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.6301345825195</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>12263</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>14250</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>86.0561370849609</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>220</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>220</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>539</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>664</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>81.1746978759766</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>22</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>23</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>95.65</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1188</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>14250</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>8.33684253692627</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1109</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1120</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.0178604125977</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>52</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>52</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Algoma Power Inc.</Current_Company_Name>
<Historical_Company_Name>Algoma Power Inc.</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>134</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>138</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.101448059082</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>12376</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>15164</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>81.6143493652344</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>112</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>112</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>308</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>308</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>14</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>15</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>93.33</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1020</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>15164</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>6.7264575958252</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1233</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1236</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.7572784423828</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>73</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>73</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Algoma Power Inc.</Current_Company_Name>
<Historical_Company_Name>Algoma Power Inc.</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>205</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>205</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>9355</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>11026</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>84.8449096679688</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>170</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>170</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1121</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1121</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>17</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>18</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>94.44</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>224</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>11026</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.03156185150146</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1464</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1466</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.8635711669922</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>27</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>27</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Algoma Power Inc.</Current_Company_Name>
<Historical_Company_Name>Algoma Power Inc.</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>264</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>264</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>10343</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>11705</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>88.3639450073242</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>220</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>220</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1734</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1736</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.8847961425781</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>19</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>21</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>90.48</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>146</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>11705</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.24733018875122</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1721</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1723</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.8839263916016</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>53</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>53</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Algoma Power Inc.</Current_Company_Name>
<Historical_Company_Name>Algoma Power Inc.</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>217</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>220</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.636360168457</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>7494</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>8769</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>85.4601440429688</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>190</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>190</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1343</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1343</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>22</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>23</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>95.65</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>209</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>8769</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.38339614868164</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1356</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1363</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.4864273071289</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>57</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>57</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Algoma Power Inc.</Current_Company_Name>
<Historical_Company_Name>Algoma Power Inc.</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>238</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>238</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>6180</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>7891</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>78.3170700073242</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>138</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>138</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1372</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1372</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>16</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>17</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>94.12</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>400</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>7891</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.06906604766846</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1389</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1389</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>70</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>70</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Algoma Power Inc.</Current_Company_Name>
<Historical_Company_Name>Algoma Power Inc.</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>247</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>247</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>7401</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>9493</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>77.9627075195312</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>148</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>148</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1747</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1747</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>38</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>38</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>393</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>9493</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.139892578125</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1589</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1589</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>84</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>84</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>6</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>6</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Algoma Power Inc.</Current_Company_Name>
<Historical_Company_Name>Algoma Power Inc.</Historical_Company_Name>
<Year>2025</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>244</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>244</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>8144</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>8887</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>91.6394729614258</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>188</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>188</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1592</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1603</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.3137893676758</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>30</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>30</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>109</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>8887</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.22651064395905</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3484</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3485</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.971305847168</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>75</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>75</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>3</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>3</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Atikokan Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Atikokan Hydro Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>12</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>12</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>1682</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1682</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>12</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>12</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>34</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>34</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>13</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>13</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1682</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>12</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>12</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>3</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>3</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Atikokan Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Atikokan Hydro Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>1715</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1715</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>0</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>0</Appointments_Met_-_Completed_as_Required>
<Written_Responses_-_Provided_Within_Time>21</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>21</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>3</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>3</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1715</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>220</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>220</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>4</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>4</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Atikokan Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Atikokan Hydro Inc.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>4</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>4</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>1500</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1500</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Completed_as_Required>0</Appointments_Met_-_Completed_as_Required>
<Written_Responses_-_Provided_Within_Time>15</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>15</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1500</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>263</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>263</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>1</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Atikokan Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Atikokan Hydro Inc.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>3</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>3</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>996</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>996</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>0</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>0</Appointments_Met_-_Completed_as_Required>
<Written_Responses_-_Provided_Within_Time>22</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>22</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>0</Telephone_Call_Abandon_Rate_-_Incoming>
<Appointments_Scheduled_-_Scheduled>161</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>161</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>0</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>0</Reconnections_-_Total>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Atikokan Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Atikokan Hydro Inc.</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>2</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>2</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>1275</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1275</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>0</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>0</Appointments_Met_-_Completed_as_Required>
<Written_Responses_-_Provided_Within_Time>19</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>19</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>1</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>1</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1275</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>186</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>186</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>1</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Atikokan Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Atikokan Hydro Inc.</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>4</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>4</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>1854</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1854</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>0</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>0</Appointments_Met_-_Completed_as_Required>
<Written_Responses_-_Provided_Within_Time>39</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>39</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>1</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>1</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1854</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>162</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>162</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>0</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>0</Reconnections_-_Total>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Atikokan Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Atikokan Hydro Inc.</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>2</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>2</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>1700</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1700</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>0</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>0</Appointments_Met_-_Completed_as_Required>
<Written_Responses_-_Provided_Within_Time>9</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>9</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>2</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>2</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1700</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>244</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>244</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>0</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>0</Reconnections_-_Total>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Atikokan Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Atikokan Hydro Inc.</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>2</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>2</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>1321</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1321</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>0</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>0</Appointments_Met_-_Completed_as_Required>
<Written_Responses_-_Provided_Within_Time>43</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>43</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1321</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>180</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>180</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Reconnections_-_Completed_Within_Time>8</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>8</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Atikokan Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Atikokan Hydro Inc.</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>1311</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1311</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>153</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>153</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>24</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>24</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>2</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>2</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Incoming>1311</Telephone_Call_Abandon_Rate_-_Incoming>
<Appointments_Scheduled_-_Scheduled>153</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>153</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Reconnections_-_Completed_Within_Time>1</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Atikokan Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Atikokan Hydro Inc.</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>2</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>2</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>1377</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1377</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>265</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>265</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>30</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>30</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>4</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>4</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>8</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1377</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.580973148345947</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>265</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>265</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>7</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>7</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Atikokan Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Atikokan Hydro Inc.</Historical_Company_Name>
<Year>2025</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>3</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>3</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>1246</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1246</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>216</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>216</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>33</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>33</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>6</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1246</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.48154091835022</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>216</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>216</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>9</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>9</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Bluewater Power Distribution Corporation</Current_Company_Name>
<Historical_Company_Name>Bluewater Power Distribution Corporation</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>478</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>488</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.9508209228516</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>34031</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>45028</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>75.5774154663086</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>857</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>857</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>5200</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>5200</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>28</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>28</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1837</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>45028</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.07968378067017</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8540</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>8579</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.5454025268555</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>39</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>21</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>53.8461532592773</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>118</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>118</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>12</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>12</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Bluewater Power Distribution Corporation</Current_Company_Name>
<Historical_Company_Name>Bluewater Power Distribution Corporation</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>474</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>482</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.3402481079102</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>33399</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>48319</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>69.1218795776367</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>477</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>475</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.5807113647461</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>6225</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>6225</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>25</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>25</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>1</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>1</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2332</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>48319</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.82625865936279</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>7206</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>7235</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.5991744995117</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>159</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>159</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>27</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>28</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>96.4285736083984</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Bluewater Power Distribution Corporation</Current_Company_Name>
<Historical_Company_Name>Bluewater Power Distribution Corporation</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>406</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>409</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.2665023803711</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>33491</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>42933</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>78.0075912475586</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>568</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>567</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.8239440917969</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>7070</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>7071</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.9858551025391</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>26</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>26</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>3</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>3</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1554</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>42933</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.61959338188171</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8801</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>8804</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.9659271240234</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>4</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>4</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>162</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>163</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.3865051269531</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>22</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>22</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Bluewater Power Distribution Corporation</Current_Company_Name>
<Historical_Company_Name>Bluewater Power Distribution Corporation</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>218</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>225</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>96.8888854980469</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>29035</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>35274</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>82.3127517700195</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>721</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>719</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.7226104736328</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>6842</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>6854</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.8249206542969</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>14</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>14</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1049</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>35274</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.97386169433594</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8467</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>8476</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.8938140869141</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>9</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>9</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>136</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>136</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>5</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>5</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Bluewater Power Distribution Corporation</Current_Company_Name>
<Historical_Company_Name>Bluewater Power Distribution Corporation</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>443</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>444</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.774772644043</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>28607</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>32730</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>87.4029922485352</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>278</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>278</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>8163</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>8197</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.5852127075195</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>11</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>11</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>934</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>32730</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.85365104675293</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8035</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>8100</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.1975326538086</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>65</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>65</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>155</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>155</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Bluewater Power Distribution Corporation</Current_Company_Name>
<Historical_Company_Name>Bluewater Power Distribution Corporation</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>158</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>158</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>24356</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>29462</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>82.6692047119141</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>402</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>402</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>11103</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>11121</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.8381423950195</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>6</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>6</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>2</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>2</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>782</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>29462</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.65426659584045</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8867</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>8972</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.8296890258789</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>105</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>105</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>120</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>120</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Bluewater Power Distribution Corporation</Current_Company_Name>
<Historical_Company_Name>Bluewater Power Distribution Corporation</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>170</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>181</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>93.9226531982422</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>23413</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>27143</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>86.2579650878906</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>508</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>505</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.4094467163086</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>11563</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>11573</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.9135894775391</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>18</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>18</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>3</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>3</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>988</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>27143</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.63998079299927</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8647</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>9059</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>95.452033996582</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>3</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>3</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>126</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>126</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Bluewater Power Distribution Corporation</Current_Company_Name>
<Historical_Company_Name>Bluewater Power Distribution Corporation</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>102</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>113</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>90.2654876708984</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>21970</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>24907</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>88.208137512207</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>516</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>511</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.031005859375</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>8327</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>8340</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.844123840332</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>36</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>36</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>3</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>3</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>638</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>24907</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.56152892112732</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4181</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5009</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>83.4697570800781</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>5</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>5</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>261</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>261</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>2</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>2</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Bluewater Power Distribution Corporation</Current_Company_Name>
<Historical_Company_Name>Bluewater Power Distribution Corporation</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>380</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>383</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.2167129516602</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>22567</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>24884</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>90.6887969970703</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>161</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>161</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>7603</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>7623</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.7376327514648</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>44</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>44</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>4</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>4</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>573</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>24884</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.30268454551697</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4370</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4461</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.9600982666016</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>93</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>93</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>350</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>350</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>11</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>11</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Bluewater Power Distribution Corporation</Current_Company_Name>
<Historical_Company_Name>Bluewater Power Distribution Corporation</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>447</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>451</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.1130828857422</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>22374</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>26779</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>83.5505447387695</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>475</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>475</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>8456</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>8486</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.6464767456055</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>29</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>29</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>2</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>2</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>680</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>26779</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.53930330276489</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4214</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4496</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>93.7277603149414</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>282</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>282</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>234</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>234</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>6</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>6</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Bluewater Power Distribution Corporation</Current_Company_Name>
<Historical_Company_Name>Bluewater Power Distribution Corporation</Historical_Company_Name>
<Year>2025</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>87</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>88</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.863639831543</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>20874</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>25752</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>81.0577850341797</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>394</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>394</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>10947</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>10955</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.9269714355469</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>28</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>28</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>2</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>2</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>693</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>25752</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.69105315208435</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3968</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4088</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.064582824707</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>118</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>118</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>334</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>334</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>3</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>3</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Burlington Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Burlington Hydro Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>356</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>362</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.3425445556641</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>40315</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>53318</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>75.6123657226562</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>514</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>512</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.6108932495117</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>9990</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>10207</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>97.8740081787109</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1225</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1300</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>94.2307662963867</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>1225</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>1300</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>94.23</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>3098</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>53318</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.81042051315308</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>514</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>514</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>417</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>417</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>25</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>25</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Burlington Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Burlington Hydro Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>235</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>243</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>96.7078170776367</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>38312</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>51304</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>74.6764373779297</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>81</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>81</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>9434</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>9434</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>802</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>836</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>95.9330139160156</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>802</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>836</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>95.93</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>3274</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>51304</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>6.38156890869141</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>672</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>672</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>219</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>219</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>12</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>12</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Burlington Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Burlington Hydro Inc.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>257</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>263</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.7186279296875</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>37620</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>46951</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>80.126091003418</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>142</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>142</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>9740</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>9740</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1118</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1165</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>95.9656677246094</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>1118</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>1165</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>95.97</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2346</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>46951</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.99669885635376</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>734</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>734</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>316</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>316</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>46</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>47</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>97.8723373413086</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Burlington Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Burlington Hydro Inc.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>872</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>887</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.3089065551758</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>35423</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>42533</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>83.2835693359375</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1611</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1608</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.8137817382812</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>11507</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>11622</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.010498046875</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>72</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>78</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>92.3076934814453</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2498</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>42533</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.87308692932129</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>13648</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>15073</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>90.546012878418</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1145</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1142</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>99.7379913330078</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>446</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>446</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>37</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>38</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>97.3684234619141</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Burlington Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Burlington Hydro Inc.</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>400</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>400</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>3</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>3</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>35279</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>43324</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>81.4306182861328</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1121</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1121</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>10519</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>10643</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.8349151611328</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>42</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>45</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>93.3333358764648</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2300</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>43324</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.30883598327637</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>6356</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>13856</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>45.871826171875</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>7458</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>7458</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>198</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>198</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Burlington Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Burlington Hydro Inc.</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>605</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>605</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>33079</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>53223</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>62.1517028808594</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>904</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>904</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>16385</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>16420</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.7868423461914</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>58</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>60</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>96.6666641235352</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>4341</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>53223</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>8.15624809265137</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>13454</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>13548</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.3061676025391</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>88</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>88</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>95</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>95</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Burlington Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Burlington Hydro Inc.</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>639</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>639</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>23165</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>47392</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>48.8795585632324</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1041</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1041</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>14297</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>14374</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.4643096923828</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>59</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>61</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>96.7213134765625</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>4296</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>47392</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>9.06482124328613</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>12895</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>13529</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>95.3137741088867</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>634</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>634</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>120</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>120</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>5</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>5</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Burlington Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Burlington Hydro Inc.</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>413</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>415</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.5180740356445</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>29077</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>42598</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>68.2590713500977</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>980</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>980</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>13326</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>13365</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.7081909179688</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>71</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>74</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>95.9459457397461</Emergency_Urban_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2027</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>42598</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.75843954086304</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>13685</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>15045</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>90.96044921875</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1358</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1358</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>271</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>271</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>20</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>20</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Burlington Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Burlington Hydro Inc.</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>801</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>801</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>30333</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>39193</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>77.3939208984375</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1002</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1002</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>19677</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>19755</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.6051635742188</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>29</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>31</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>93.5483856201172</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2089</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>39193</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.33003330230713</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>13838</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>14489</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>95.5069351196289</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>624</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>624</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>309</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>309</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>28</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>28</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Burlington Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Burlington Hydro Inc.</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>334</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>335</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.7014923095703</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>31464</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>44620</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>70.5154647827148</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1065</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1065</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>21199</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>21237</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.8210678100586</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>70</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>70</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2329</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>44620</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.21963262557983</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>14098</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>14180</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.4217224121094</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>52</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>52</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>407</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>407</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>31</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>31</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Burlington Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Burlington Hydro Inc.</Historical_Company_Name>
<Year>2025</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>23</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>23</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>33193</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>42937</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>77.3062896728516</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1134</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1134</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>17239</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>17259</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.8841171264648</Written_Response_to_Enquiries_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1590</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>42937</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.70309996604919</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>13362</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>13478</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.1393356323242</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>70</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>70</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>345</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>345</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>26</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>26</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Canadian Niagara Power Inc.</Current_Company_Name>
<Historical_Company_Name>Canadian Niagara Power Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>136</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>144</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>94.4444427490234</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>30279</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>39803</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>76.0721588134766</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>35</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>35</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>355</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>355</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>7</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>7</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>15</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>15</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1823</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>39803</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.58005666732788</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>6811</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>7022</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>96.9951553344727</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>473</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>473</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>20</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>20</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Canadian Niagara Power Inc.</Current_Company_Name>
<Historical_Company_Name>Canadian Niagara Power Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>247</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>271</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>91.143913269043</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>33678</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>44492</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>75.6945037841797</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>37</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>37</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>541</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>541</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>25</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>25</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>2</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>2</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2369</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>44492</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.32455253601074</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>7411</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>7413</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.9730224609375</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>277</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>277</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>18</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>18</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Canadian Niagara Power Inc.</Current_Company_Name>
<Historical_Company_Name>Canadian Niagara Power Inc.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>326</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>359</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>90.8078002929688</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>36135</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>46729</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>77.3288497924805</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>57</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>57</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>539</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>558</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>96.5949783325195</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>20</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>20</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>3</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>3</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>3087</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>46729</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>6.60617589950562</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>6518</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>7188</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>90.6789093017578</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>186</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>186</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>10</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>10</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Canadian Niagara Power Inc.</Current_Company_Name>
<Historical_Company_Name>Canadian Niagara Power Inc.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>292</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>323</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>90.402473449707</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>29020</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>35837</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>80.9777603149414</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>63</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>63</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>721</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>864</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>83.4490737915039</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>33</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>33</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>13</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>13</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1804</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>35837</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.0339035987854</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>7032</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>7986</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>88.0540924072266</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>190</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>190</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>35</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>35</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Canadian Niagara Power Inc.</Current_Company_Name>
<Historical_Company_Name>Canadian Niagara Power Inc.</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>277</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>297</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>93.2659912109375</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>27026</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>33897</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>79.7297668457031</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>56</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>56</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1054</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1271</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>82.9268264770508</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>23</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>23</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>10</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>11</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>90.91</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2251</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>33897</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>6.64070558547974</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>6908</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>8246</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>83.7739486694336</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>236</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>236</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Canadian Niagara Power Inc.</Current_Company_Name>
<Historical_Company_Name>Canadian Niagara Power Inc.</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>317</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>334</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>94.9101791381836</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>21464</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>26900</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>79.7918243408203</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>38</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>38</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>846</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1037</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>81.5814819335938</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>41</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>42</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>97.6190490722656</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>7</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>7</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>433</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>26900</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.60966539382935</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8640</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>8668</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.6769714355469</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>120</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>120</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Canadian Niagara Power Inc.</Current_Company_Name>
<Historical_Company_Name>Canadian Niagara Power Inc.</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>345</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>376</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>91.7553176879883</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>23006</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>28363</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>81.1127166748047</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>108</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>108</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2414</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2503</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>96.4442672729492</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>41</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>41</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>1</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>1</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>384</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>28363</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.35387647151947</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>7755</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>8831</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>87.8156509399414</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>91</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>91</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Canadian Niagara Power Inc.</Current_Company_Name>
<Historical_Company_Name>Canadian Niagara Power Inc.</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>435</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>453</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>96.0264892578125</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>19983</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>25232</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>79.1970520019531</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>72</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>71</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.6111145019531</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1437</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1520</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>94.5394744873047</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>51</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>51</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>6</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>6</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>398</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>25232</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.57736206054688</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>6331</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>8666</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>73.0556182861328</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>210</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>210</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Canadian Niagara Power Inc.</Current_Company_Name>
<Historical_Company_Name>Canadian Niagara Power Inc.</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>319</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>333</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>95.7957992553711</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>20504</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>24457</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>83.8369369506836</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>66</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>66</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1022</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1081</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>94.5420913696289</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>58</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>58</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>1</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>1</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>360</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>24457</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.47197127342224</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>7715</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>7924</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.3624420166016</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>217</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>217</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Canadian Niagara Power Inc.</Current_Company_Name>
<Historical_Company_Name>Canadian Niagara Power Inc.</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>353</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>362</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.5138092041016</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>22298</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>27721</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>80.4372100830078</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>42</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>42</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1195</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1216</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.2730255126953</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>65</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>65</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>2</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>2</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>556</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>27721</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.005699634552</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>6512</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>6572</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.0870361328125</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>336</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>336</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>19</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>19</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Canadian Niagara Power Inc.</Current_Company_Name>
<Historical_Company_Name>Canadian Niagara Power Inc.</Historical_Company_Name>
<Year>2025</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>277</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>277</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>21010</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>24345</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>86.3010864257812</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>61</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>61</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>644</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>662</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>97.2809677124023</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>64</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>65</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>98.461540222168</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>2</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>2</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>385</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>24345</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.58143353462219</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5905</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5946</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.3104629516602</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>285</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>285</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>8</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>8</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Centre Wellington Hydro Ltd.</Current_Company_Name>
<Historical_Company_Name>Centre Wellington Hydro Ltd.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>46</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>47</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.8723373413086</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>8495</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>8531</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.578010559082</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>212</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>207</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>97.6415100097656</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>529</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>529</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>5</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>5</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>0</Telephone_Call_Abandon_Rate_-_Incoming>
<Appointments_Scheduled_-_Scheduled>3030</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3064</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.8903427124023</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>5</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>5</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>35</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>35</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>2</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>2</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Centre Wellington Hydro Ltd.</Current_Company_Name>
<Historical_Company_Name>Centre Wellington Hydro Ltd.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>150</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>151</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.3377456665039</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>6891</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>6938</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.3225708007812</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>283</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>280</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.9399261474609</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>637</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>637</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>6</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>6</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>2495</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3332</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3356</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.2848663330078</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>3</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>3</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>39</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>40</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>97.5</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Centre Wellington Hydro Ltd.</Current_Company_Name>
<Historical_Company_Name>Centre Wellington Hydro Ltd.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>219</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>219</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>5471</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>5537</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>98.8080215454102</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>149</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>149</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>394</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>394</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>2</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>2</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>5537</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.80603209882975E-02</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3201</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3256</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.3108139038086</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>4</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>4</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>26</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>26</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Centre Wellington Hydro Ltd.</Current_Company_Name>
<Historical_Company_Name>Centre Wellington Hydro Ltd.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>213</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>214</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.5327072143555</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>5503</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>5622</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>97.8833160400391</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>203</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>202</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.5073928833008</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>486</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>486</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>5622</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1849</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2286</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>80.8836364746094</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>18</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>18</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Centre Wellington Hydro Ltd.</Current_Company_Name>
<Historical_Company_Name>Centre Wellington Hydro Ltd.</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>209</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>209</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>5665</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>5771</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>98.1632308959961</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>329</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>329</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>343</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>343</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>5</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>5771</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>8.66400972008705E-02</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1500</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1844</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>81.3449020385742</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>8</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>8</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>29</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>29</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Centre Wellington Hydro Ltd.</Current_Company_Name>
<Historical_Company_Name>Centre Wellington Hydro Ltd.</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>218</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>218</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>3455</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4943</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>69.8968200683594</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>320</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>319</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.6875</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>442</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>442</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>2</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>2</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>4</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>4943</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>8.09225142002106E-02</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1888</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1892</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.7885818481445</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>11</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>11</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Centre Wellington Hydro Ltd.</Current_Company_Name>
<Historical_Company_Name>Centre Wellington Hydro Ltd.</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>198</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>198</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>4777</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>5254</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>90.9212036132812</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>322</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>322</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>613</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>613</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>56</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>5254</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.06585454940796</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1761</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1762</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.943244934082</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>20</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>20</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Centre Wellington Hydro Ltd.</Current_Company_Name>
<Historical_Company_Name>Centre Wellington Hydro Ltd.</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>166</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>166</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>4212</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4470</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>94.2281875610352</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>321</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>321</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>490</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>490</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>3</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>3</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>7</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>4470</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.156599551439285</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1717</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1725</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.5362319946289</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>22</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>22</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Centre Wellington Hydro Ltd.</Current_Company_Name>
<Historical_Company_Name>Centre Wellington Hydro Ltd.</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>128</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>128</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>3</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>3</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>4138</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4305</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>96.1207885742188</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>254</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>254</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>569</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>569</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>4305</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.64576072990894E-02</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1418</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1418</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>15</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>15</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Centre Wellington Hydro Ltd.</Current_Company_Name>
<Historical_Company_Name>Centre Wellington Hydro Ltd.</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>159</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>159</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>5671</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>5914</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>95.8911056518555</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>322</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>322</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>780</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>780</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>4</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>5914</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>6.76361173391342E-02</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1734</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1741</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.5979309082031</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>27</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>27</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Centre Wellington Hydro Ltd.</Current_Company_Name>
<Historical_Company_Name>Centre Wellington Hydro Ltd.</Historical_Company_Name>
<Year>2025</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>314</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>318</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.7421417236328</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>4903</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>5080</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>96.5157470703125</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>297</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>296</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.6632995605469</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>856</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>856</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>2</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>2</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>5080</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1744</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1748</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.7711639404297</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>23</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>23</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Cooperative Hydro Embrun Inc.</Current_Company_Name>
<Historical_Company_Name>Cooperative Hydro Embrun Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>76</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>84</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>90.476188659668</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>1566</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1688</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>92.7725143432617</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>5</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>5</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>159</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>174</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>91.3793106079102</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>8</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>9</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>88.8888854980469</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>122</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1688</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>7.22748804092407</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>2</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>2</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Cooperative Hydro Embrun Inc.</Current_Company_Name>
<Historical_Company_Name>Cooperative Hydro Embrun Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>92</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>92</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>1361</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1429</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>95.2414245605469</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>11</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>11</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>249</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>249</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>2</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>2</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>2</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>2</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>68</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1429</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.75857257843018</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>11</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>11</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>2</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>2</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Cooperative Hydro Embrun Inc.</Current_Company_Name>
<Historical_Company_Name>Cooperative Hydro Embrun Inc.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>112</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>112</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>1448</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1550</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>93.4193572998047</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>4</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>4</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>368</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>368</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>5</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>5</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>102</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1550</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>6.5806450843811</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>3</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>3</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Cooperative Hydro Embrun Inc.</Current_Company_Name>
<Historical_Company_Name>Cooperative Hydro Embrun Inc.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>112</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>112</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>1479</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1569</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>94.2638626098633</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>4</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>4</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>364</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>364</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>7</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>7</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>90</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1569</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.73613786697388</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>5</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>5</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Cooperative Hydro Embrun Inc.</Current_Company_Name>
<Historical_Company_Name>Cooperative Hydro Embrun Inc.</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>27</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>27</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>1491</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1547</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>96.3800888061523</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>4</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>4</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>419</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>419</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>7</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>7</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>56</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1547</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.6199095249176</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>3</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>3</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Cooperative Hydro Embrun Inc.</Current_Company_Name>
<Historical_Company_Name>Cooperative Hydro Embrun Inc.</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>49</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>49</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>1346</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1410</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>95.4609909057617</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>8</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>8</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>463</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>463</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>5</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>6</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>83.3333358764648</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>64</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1410</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.53900718688965</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>7</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>7</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>0</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>0</Reconnections_-_Total>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Cooperative Hydro Embrun Inc.</Current_Company_Name>
<Historical_Company_Name>Cooperative Hydro Embrun Inc.</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>63</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>63</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>1468</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1558</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>94.2233657836914</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>3</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>3</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>770</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>770</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>3</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>4</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>75</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>90</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1558</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.77663660049438</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>1</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Cooperative Hydro Embrun Inc.</Current_Company_Name>
<Historical_Company_Name>Cooperative Hydro Embrun Inc.</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>125</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>130</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>96.1538467407227</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>1507</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1602</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>94.0699157714844</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>5</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>5</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>791</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>791</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>6</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>7</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>85.7142868041992</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>95</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1602</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.93008756637573</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>1</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Cooperative Hydro Embrun Inc.</Current_Company_Name>
<Historical_Company_Name>Cooperative Hydro Embrun Inc.</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>45</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>45</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>1480</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1536</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>96.3541641235352</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>6</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>6</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>681</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>681</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>9</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>10</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>90</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>56</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1536</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.64583325386047</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>6</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>6</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>2</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>2</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>2</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>2</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Cooperative Hydro Embrun Inc.</Current_Company_Name>
<Historical_Company_Name>Cooperative Hydro Embrun Inc.</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>67</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>69</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.101448059082</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>1392</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1437</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>96.8684768676758</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>5</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>5</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>721</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>747</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>96.5194091796875</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>7</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>7</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>45</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1437</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.13152408599854</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>2</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>2</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Cooperative Hydro Embrun Inc.</Current_Company_Name>
<Historical_Company_Name>Cooperative Hydro Embrun Inc.</Historical_Company_Name>
<Year>2025</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>43</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>43</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>1456</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1490</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>97.7181243896484</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>15</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>15</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1009</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1055</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>95.6398086547852</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>9</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>9</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>34</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1490</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.28187918663025</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>15</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>15</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>1</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>E.L.K. Energy Inc.</Current_Company_Name>
<Historical_Company_Name>E.L.K. Energy Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>94</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>99</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>94.9494934082031</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>12958</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>13286</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>97.5312347412109</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>90</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>90</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1020</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1093</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>93.3211364746094</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>31</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>32</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>96.875</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>10</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>13286</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>7.52671957015991E-02</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>92</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>92</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>250</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>250</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>9</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>9</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>E.L.K. Energy Inc.</Current_Company_Name>
<Historical_Company_Name>E.L.K. Energy Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>93</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>99</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>93.9393920898438</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>12274</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>12629</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>97.1890106201172</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>94</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>93</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.9361724853516</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1040</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1062</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>97.9284362792969</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>26</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>26</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>15</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>12629</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.118774250149727</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>103</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>107</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>96.2616806030273</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>156</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>156</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>E.L.K. Energy Inc.</Current_Company_Name>
<Historical_Company_Name>E.L.K. Energy Inc.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>136</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>144</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>94.4444427490234</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>10216</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>10576</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>96.5960693359375</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>73</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>72</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.6301345825195</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1079</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1091</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.9000930786133</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>8</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>9</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>88.8888854980469</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>1</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>1</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>9</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>10576</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>8.50983336567879E-02</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>75</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>76</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.684211730957</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>103</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>103</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>9</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>9</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>E.L.K. Energy Inc.</Current_Company_Name>
<Historical_Company_Name>E.L.K. Energy Inc.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>207</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>209</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.0430603027344</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>6678</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>6938</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>96.2525253295898</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>78</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>78</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>900</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>907</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.2282257080078</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>14</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>14</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>1</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>1</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>11</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>6938</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.158547133207321</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>77</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>78</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.7179489135742</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>93</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>99</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>93.9393920898438</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>2</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>2</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>E.L.K. Energy Inc.</Current_Company_Name>
<Historical_Company_Name>E.L.K. Energy Inc.</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>150</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>151</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.3377456665039</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>8934</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>9145</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>97.6927261352539</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>95</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>95</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1224</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1249</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>97.9983978271484</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>17</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>17</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>1</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>1</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>31</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>9145</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.338983058929443</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>94</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>95</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.9473648071289</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>93</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>93</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>E.L.K. Energy Inc.</Current_Company_Name>
<Historical_Company_Name>E.L.K. Energy Inc.</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>200</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>201</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.5024871826172</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>9483</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>9974</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>95.0772018432617</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>108</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>107</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.0740737915039</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1328</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1346</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.6627044677734</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>13</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>13</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>29</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>9974</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.290755957365036</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>107</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>108</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.0740737915039</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>12</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>12</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>E.L.K. Energy Inc.</Current_Company_Name>
<Historical_Company_Name>E.L.K. Energy Inc.</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>240</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>241</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.5850601196289</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>11559</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>12675</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>91.1952667236328</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>174</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>174</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1398</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1443</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>96.8815002441406</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>27</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>27</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>557</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>12675</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.39447736740112</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>174</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>174</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>27</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>27</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>E.L.K. Energy Inc.</Current_Company_Name>
<Historical_Company_Name>E.L.K. Energy Inc.</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>277</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>278</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.6402893066406</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>11682</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>12823</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>91.1019287109375</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>132</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>132</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>651</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>654</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.5412826538086</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>25</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>25</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1141</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>12823</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>8.89807415008545</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>132</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>132</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>6</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>6</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>E.L.K. Energy Inc.</Current_Company_Name>
<Historical_Company_Name>E.L.K. Energy Inc.</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>192</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>192</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>13140</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>14436</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>91.0224456787109</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>32</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>32</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>654</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>656</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.6951217651367</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>13</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>13</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2542</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>14436</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>17.6087551116943</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>32</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>32</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>27</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>27</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>E.L.K. Energy Inc.</Current_Company_Name>
<Historical_Company_Name>E.L.K. Energy Inc.</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>115</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>115</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>10341</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>12392</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>83.4489974975586</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>41</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>41</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>661</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>661</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>6</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>6</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2051</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>12392</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>16.5510005950928</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>41</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>41</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>158</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>158</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>E.L.K. Energy Inc.</Current_Company_Name>
<Historical_Company_Name>E.L.K. Energy Inc.</Historical_Company_Name>
<Year>2025</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>111</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>111</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>8339</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>8889</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>93.8125762939453</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>86</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>86</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>495</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>495</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>8</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>8</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>550</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>8889</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>6.18742275238037</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>86</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>86</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>205</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>205</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Elexicon Energy Inc.</Current_Company_Name>
<Historical_Company_Name>Elexicon Energy Inc.</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>3187</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>3306</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>96.4004821777344</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>3</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>3</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>92993</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>122338</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>76.0131759643555</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2305</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2299</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.7396926879883</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>18921</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>18964</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.7732543945312</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>108</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>109</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>99.0825653076172</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>16</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>16</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2189</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>122338</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.78930509090424</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>35664</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>37911</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>94.0729598999023</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2152</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2085</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>96.8866195678711</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>1780</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1780</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>5</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>5</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Elexicon Energy Inc.</Current_Company_Name>
<Historical_Company_Name>Elexicon Energy Inc.</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>2140</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>2283</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>93.7363128662109</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>71241</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>115108</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>61.8905715942383</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2241</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2214</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.7951812744141</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>20664</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>21230</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>97.3339614868164</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>101</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>101</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>7</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>7</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>5582</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>115108</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.84935903549194</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>25196</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>27667</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>91.0687789916992</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2471</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2468</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>99.8785934448242</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>39</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>39</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Elexicon Energy Inc.</Current_Company_Name>
<Historical_Company_Name>Elexicon Energy Inc.</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>2288</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>2384</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>95.9731521606445</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>85538</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>112565</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>75.989875793457</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2559</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2558</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.9609222412109</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>15177</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>15330</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.0019607543945</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>96</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>96</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>8</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>8</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2378</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>112565</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.11255717277527</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2808</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2812</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.8577499389648</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>4</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>3</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>75</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>1</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>8</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>8</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Elexicon Energy Inc.</Current_Company_Name>
<Historical_Company_Name>Elexicon Energy Inc.</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>2942</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>3035</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>96.9357528686523</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>70538</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>92743</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>76.0574951171875</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>3676</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>3603</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.0141448974609</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>14090</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>14147</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.5970840454102</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>145</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>145</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2439</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>92743</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.62984800338745</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3901</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3969</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.2867202758789</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>83</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>79</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>95.1807250976562</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>123</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>123</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>13</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>13</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Elexicon Energy Inc.</Current_Company_Name>
<Historical_Company_Name>Elexicon Energy Inc.</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>3040</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>3084</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.5732803344727</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>3</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>3</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>66940</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>92517</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>72.3542709350586</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2963</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2937</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.1225128173828</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>17942</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>18322</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>97.9259872436523</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>85</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>104</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>81.7307662963867</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>17</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>19</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>89.47</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>3740</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>92517</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.04250049591064</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3330</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3354</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.2844390869141</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>26</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>26</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>1462</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1462</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>56</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>56</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Elexicon Energy Inc.</Current_Company_Name>
<Historical_Company_Name>Elexicon Energy Inc.</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>2976</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>3013</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.7719879150391</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>2</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>2</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>74542</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>98206</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>75.9037094116211</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2912</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2896</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.4505462646484</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>18813</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>19037</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.8233413696289</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>240</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>258</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>93.0232543945312</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>31</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>34</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>91.18</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>3257</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>98206</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.31649804115295</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3331</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3342</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.6708526611328</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>18</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>18</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>1357</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1357</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>49</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>49</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Elexicon Energy Inc.</Current_Company_Name>
<Historical_Company_Name>Elexicon Energy Inc.</Historical_Company_Name>
<Year>2025</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1929</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1955</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.6700744628906</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>6</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>6</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>70959</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>99935</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>71.0051498413086</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>3346</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>3334</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.6413650512695</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>16520</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>17922</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>92.1772155761719</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>176</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>191</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>92.146598815918</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>21</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>21</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>4812</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>99935</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.81512975692749</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3634</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3647</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.6435394287109</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>16</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>15</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>93.75</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>1213</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1213</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>40</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>40</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Elexicon Energy Inc.</Current_Company_Name>
<Historical_Company_Name>Veridian Connections Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1175</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1203</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.6724853515625</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>16</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>16</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>109883</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>139702</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>78.6552810668945</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1554</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1554</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>14980</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>15012</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.7868347167969</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>33</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>36</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>91.6666641235352</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>4667</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>139702</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.3406822681427</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>23501</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>25393</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>92.5491256713867</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>4221</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>4221</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>42</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>43</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>97.6744155883789</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Elexicon Energy Inc.</Current_Company_Name>
<Historical_Company_Name>Veridian Connections Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1285</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1310</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.0916061401367</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>12</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>12</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>108877</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>142867</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>76.2086410522461</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1285</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1285</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>16381</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>16410</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.8232803344727</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>26</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>27</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>96.2962951660156</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>4</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>4</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>3399</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>142867</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.37913584709167</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>18829</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>20155</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>93.4209899902344</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>3572</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>3573</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.9720153808594</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>37</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>38</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>97.3684234619141</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Elexicon Energy Inc.</Current_Company_Name>
<Historical_Company_Name>Veridian Connections Inc.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1286</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1304</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.61962890625</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>18</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>18</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>87364</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>108080</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>80.8327178955078</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1584</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1577</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.5580825805664</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>18586</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>18596</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.9462280273438</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>34</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>34</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>4</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>4</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1977</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>108080</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.82920062541962</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>22627</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>24299</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>93.1190567016602</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>7</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>7</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>1594</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1594</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>19</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>19</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Elexicon Energy Inc.</Current_Company_Name>
<Historical_Company_Name>Veridian Connections Inc.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1603</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1675</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>95.7014923095703</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>4</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>4</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>74417</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>92019</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>80.8713455200195</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1261</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1249</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.0483779907227</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>12708</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>12732</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.8115005493164</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>108</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>121</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>89.2561950683594</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>2</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>2</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2320</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>92019</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.5212185382843</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>25376</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>26143</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.0661392211914</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>10</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>10</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>1823</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1823</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>50</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>50</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Elexicon Energy Inc.</Current_Company_Name>
<Historical_Company_Name>Whitby Hydro Electric Corporation</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>408</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>424</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>96.2264175415039</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>6</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>6</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>26775</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>32851</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>81.5043716430664</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>508</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>506</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.6063003540039</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2141</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2161</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.0745010375977</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>50</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>50</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>9</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>9</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>372</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>32851</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.13238561153412</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>6687</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>6764</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.8616180419922</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>0</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>153</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>153</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>27</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>27</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Elexicon Energy Inc.</Current_Company_Name>
<Historical_Company_Name>Whitby Hydro Electric Corporation</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>522</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>549</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>95.0819702148438</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>4</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>4</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>28541</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>35397</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>80.6311264038086</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>780</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>777</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.6153869628906</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2600</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2600</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>25</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>25</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>3</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>3</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>378</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>35397</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.0678870677948</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>6628</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>6857</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>96.6603469848633</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>3</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>0</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>210</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>211</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.5260696411133</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>30</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>38</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>78.9473648071289</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Elexicon Energy Inc.</Current_Company_Name>
<Historical_Company_Name>Whitby Hydro Electric Corporation</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>413</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>432</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>95.6018524169922</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>4</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>4</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>28654</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>32587</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>87.9307708740234</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1117</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1111</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.4628448486328</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3795</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3795</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>38</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>38</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>3</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>3</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>296</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>32587</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.908337652683258</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4253</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>6383</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>66.6301116943359</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>6</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>3</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>50</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>216</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>216</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>34</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>37</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>91.8918914794922</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Elexicon Energy Inc.</Current_Company_Name>
<Historical_Company_Name>Whitby Hydro Electric Corporation</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>499</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>505</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.811882019043</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>4</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>4</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>26882</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>30770</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>87.3643188476562</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>741</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>739</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.730094909668</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>4480</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>4480</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>37</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>37</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>9</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>9</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>314</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>30770</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.02047443389893</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>6970</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>7259</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>96.0187377929688</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>291</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>289</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>99.3127136230469</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>255</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>256</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.609375</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>33</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>33</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Enova Power Corp.</Current_Company_Name>
<Historical_Company_Name>Enova Power Corp.</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1585</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1610</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.4472045898438</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>4</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>4</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>78215</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>96162</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>81.3367004394531</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2586</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2571</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.4199523925781</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>41967</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>46833</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>89.6098937988281</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>72</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>74</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>97.2972946166992</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>42</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>42</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>8102</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>96162</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>8.42536544799805</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>35057</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>41711</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>84.0473709106445</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>3130</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>3130</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>433</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>433</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Enova Power Corp.</Current_Company_Name>
<Historical_Company_Name>Enova Power Corp.</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1218</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1263</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>96.4370574951172</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>71594</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>102612</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>69.7715682983398</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2500</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2500</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>21061</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>22869</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>92.0941009521484</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>67</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>72</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>93.0555572509766</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>39</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>39</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>8480</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>102612</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>8.26414108276367</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>33319</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>37027</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>89.9856872558594</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1752</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1752</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>733</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>733</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Enova Power Corp.</Current_Company_Name>
<Historical_Company_Name>Enova Power Corp.</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1408</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1422</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.0154724121094</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>61412</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>81935</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>74.9520950317383</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>3292</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>3249</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.6938018798828</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>20511</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>20599</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.5727920532227</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>65</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>70</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>92.8571395874023</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>32</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>33</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>96.97</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>979</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>81935</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.19484961032867</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>27328</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>27562</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.151008605957</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>154</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>154</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>697</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>697</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Enova Power Corp.</Current_Company_Name>
<Historical_Company_Name>Enova Power Corp.</Historical_Company_Name>
<Year>2025</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1069</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1102</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.0054473876953</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>59475</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>84373</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>70.4905624389648</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>3259</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>3243</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.5090484619141</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>21441</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>21622</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.1628875732422</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>62</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>71</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>87.3239440917969</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>22</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>22</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1051</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>84373</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.2456591129303</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>26312</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>26439</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.519645690918</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>121</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>121</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>657</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>657</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>54</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>54</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Enova Power Corp.</Current_Company_Name>
<Historical_Company_Name>Kitchener-Wilmot Hydro Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1436</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1591</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>90.257698059082</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>3</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>3</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>57363</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>73418</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>78.1320648193359</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2922</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2812</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>96.2354583740234</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>10547</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>10549</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.9810409545898</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>26</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>31</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>83.870964050293</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>15</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>15</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1662</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>73418</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.26375007629395</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>28141</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>29894</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>94.1359481811523</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>41</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>41</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>1365</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1365</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>105</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>105</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Enova Power Corp.</Current_Company_Name>
<Historical_Company_Name>Kitchener-Wilmot Hydro Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1723</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1863</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>92.485237121582</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>3</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>3</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>70095</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>89427</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>78.3823699951172</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>3001</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2927</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>97.5341567993164</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>15362</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>15371</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.9414443969727</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>21</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>26</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>80.7692337036133</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>18</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>19</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>94.74</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>3746</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>89427</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.18889141082764</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>27169</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>28172</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>96.4397277832031</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>49</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>49</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>1550</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1550</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>67</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>67</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Enova Power Corp.</Current_Company_Name>
<Historical_Company_Name>Kitchener-Wilmot Hydro Inc.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1943</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1964</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.9307556152344</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>7</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>7</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>66020</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>71139</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>92.8042297363281</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>3241</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>3174</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>97.9327392578125</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>16633</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>16635</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.9879760742188</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>18</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>19</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>94.7368392944336</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>9</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>9</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>481</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>71139</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.676141083240509</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>26067</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>27176</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>95.9191970825195</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>71</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>71</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>904</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>904</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>132</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>132</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Enova Power Corp.</Current_Company_Name>
<Historical_Company_Name>Kitchener-Wilmot Hydro Inc.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1383</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1395</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.1397857666016</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>58729</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>63908</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>91.8961639404297</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2442</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2422</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.1809997558594</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>17196</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>17205</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.9476928710938</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>15</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>17</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>88.2352905273438</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>4</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>4</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>935</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>63908</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.46304059028625</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>20431</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>22440</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>91.047233581543</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>14</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>14</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>871</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>871</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>133</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>133</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Enova Power Corp.</Current_Company_Name>
<Historical_Company_Name>Kitchener-Wilmot Hydro Inc.</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1003</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1018</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.5265197753906</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>56536</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>62720</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>90.1403045654297</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2116</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2103</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.3856353759766</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>17511</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>17743</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.6924438476562</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>21</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>23</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>91.3043441772461</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>4</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>4</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1172</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>62720</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.86862242221832</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>23323</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>24128</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>96.6636276245117</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>7</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>7</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>712</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>712</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Enova Power Corp.</Current_Company_Name>
<Historical_Company_Name>Kitchener-Wilmot Hydro Inc.</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1445</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1462</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.8372116088867</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>63582</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>72280</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>87.9662399291992</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1662</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1639</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.6161270141602</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>23215</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>23232</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.9268264770508</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>12</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>14</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>85.7142868041992</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>11</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>11</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2359</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>72280</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.26369667053223</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>22045</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>23300</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>94.6137313842773</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>23</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>23</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>217</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>217</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Enova Power Corp.</Current_Company_Name>
<Historical_Company_Name>Kitchener-Wilmot Hydro Inc.</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1247</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1284</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.1183776855469</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>2</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>2</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>66078</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>88824</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>74.3920593261719</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2081</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2052</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.6064376831055</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>30841</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>33355</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>92.4628982543945</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>15</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>15</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>13</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>13</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>15867</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>88824</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>17.8634147644043</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>21204</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>22197</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>95.5264205932617</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>29</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>29</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>277</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>277</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Enova Power Corp.</Current_Company_Name>
<Historical_Company_Name>Waterloo North Hydro Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>737</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>737</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>9</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>9</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>37294</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>42325</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>88.113410949707</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1303</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1303</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3673</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3673</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>44</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>44</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>24</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>24</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1799</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>44124</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.07714605331421</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>12778</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>12823</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.6490707397461</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>107</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>107</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>245</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>245</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>29</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>29</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Enova Power Corp.</Current_Company_Name>
<Historical_Company_Name>Waterloo North Hydro Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>845</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>845</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>43</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>43</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>42625</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>49192</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>86.6502685546875</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>588</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>577</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.1292495727539</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>6959</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>6959</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>52</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>52</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>36</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>36</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2261</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>49192</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.596275806427</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>13105</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>13123</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.8628387451172</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>11</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>11</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>263</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>263</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>30</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>30</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Enova Power Corp.</Current_Company_Name>
<Historical_Company_Name>Waterloo North Hydro Inc.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>700</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>700</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>8</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>8</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>30625</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>42087</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>72.7659378051758</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>639</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>616</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>96.4006271362305</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>7159</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>7159</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>56</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>58</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>96.5517272949219</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>31</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>31</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1559</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>42087</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.70423173904419</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>13263</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>13313</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.6244277954102</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>50</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>50</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>173</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>173</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>76</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>76</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Enova Power Corp.</Current_Company_Name>
<Historical_Company_Name>Waterloo North Hydro Inc.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>635</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>635</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>9</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>9</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>29462</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>31774</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>92.7236099243164</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1050</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1043</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.3333358764648</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>8133</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>8133</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>56</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>59</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>94.9152526855469</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>44</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>44</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>325</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>31774</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.0228488445282</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>12945</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>12966</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.8380355834961</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>21</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>21</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>145</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>145</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>73</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>73</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Enova Power Corp.</Current_Company_Name>
<Historical_Company_Name>Waterloo North Hydro Inc.</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>499</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>499</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>12</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>12</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>23619</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>26032</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>90.7306365966797</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>424</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>418</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.5849075317383</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>8526</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>8526</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>70</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>76</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>92.1052627563477</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>43</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>43</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>149</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>26032</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.572372436523438</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>11811</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>13994</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>84.4004592895508</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2183</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2183</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>128</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>128</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>8</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>8</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Enova Power Corp.</Current_Company_Name>
<Historical_Company_Name>Waterloo North Hydro Inc.</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>600</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>600</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>12</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>12</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>22098</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>25520</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>86.5909118652344</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>317</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>316</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.6845397949219</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>8460</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>8482</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.7406234741211</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>38</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>39</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>97.4358978271484</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>38</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>40</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>95.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>193</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>25520</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.756269574165344</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>11954</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>12871</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>92.8754577636719</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>917</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>917</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>53</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>53</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Enova Power Corp.</Current_Company_Name>
<Historical_Company_Name>Waterloo North Hydro Inc.</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>376</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>376</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>2</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>2</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>24498</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>25866</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>94.7112045288086</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>386</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>380</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.4455947875977</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>13926</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>13958</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.7707443237305</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>59</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>59</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>37</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>37</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>64</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>25866</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.247429057955742</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>10093</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>14619</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>69.0402908325195</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>4526</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>4526</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>130</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>130</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Entegrus Powerlines Inc.</Current_Company_Name>
<Historical_Company_Name>Entegrus Powerlines Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>187</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>188</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.4680862426758</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>48615</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>59778</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>81.3259048461914</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>504</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>474</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>94.0476226806641</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>247</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>247</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>402</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>446</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>90.1345291137695</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1874</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>59778</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.13493251800537</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>504</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>504</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>30</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>30</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>2252</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>2252</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>9</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>9</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Entegrus Powerlines Inc.</Current_Company_Name>
<Historical_Company_Name>Entegrus Powerlines Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>336</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>340</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.8235321044922</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>40981</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>59667</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>68.6828536987305</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>599</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>586</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>97.829719543457</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>258</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>259</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.613899230957</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>75</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>80</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>93.75</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1202</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>59667</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.01451396942139</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>935</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>935</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>13</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>13</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>1958</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1958</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>24</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>24</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Entegrus Powerlines Inc.</Current_Company_Name>
<Historical_Company_Name>Entegrus Powerlines Inc.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>777</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>789</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.4790878295898</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>40149</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>53108</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>75.5987777709961</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2566</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2550</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.37646484375</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>295</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>295</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>89</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>101</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>88.1188125610352</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>500</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>53108</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.941477715969086</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3109</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3146</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.8239059448242</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>16</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>16</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>1424</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1424</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>15</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>15</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Entegrus Powerlines Inc.</Current_Company_Name>
<Historical_Company_Name>Entegrus Powerlines Inc.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1097</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1120</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.9464263916016</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>53023</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>74666</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>71.0135803222656</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2555</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2548</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.7260284423828</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1143</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1143</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>127</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>145</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>87.5862045288086</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1968</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>74666</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.63573789596558</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5948</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>6426</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>92.5614700317383</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>14</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>14</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>1217</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1217</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>19</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>19</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Entegrus Powerlines Inc.</Current_Company_Name>
<Historical_Company_Name>Entegrus Powerlines Inc.</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1348</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1375</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.0363616943359</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>48854</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>74458</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>65.6128311157227</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2360</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2349</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.5338973999023</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1190</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1190</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>102</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>122</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>83.606559753418</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2260</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>74458</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.03526830673218</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>14230</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>16388</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>86.8318252563477</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>14</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>14</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>1050</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1050</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>2</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>2</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Entegrus Powerlines Inc.</Current_Company_Name>
<Historical_Company_Name>Entegrus Powerlines Inc.</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1413</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1458</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>96.9135818481445</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>46990</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>59401</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>79.1064147949219</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1733</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1730</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.8268890380859</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3262</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3479</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>93.7625732421875</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>99</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>105</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>94.2857131958008</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1584</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>59401</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.66662168502808</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>14398</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>15406</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>93.4570922851562</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>22</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>22</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>424</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>424</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>2</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>2</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Entegrus Powerlines Inc.</Current_Company_Name>
<Historical_Company_Name>Entegrus Powerlines Inc.</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1708</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1750</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.5999984741211</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>37642</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>46323</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>81.2598495483398</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2055</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2049</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.7080307006836</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>6422</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>6726</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>95.480224609375</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>108</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>116</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>93.1034469604492</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>817</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>46323</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.76370275020599</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>12057</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>16739</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>72.0293960571289</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>45</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>45</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>727</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>727</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Entegrus Powerlines Inc.</Current_Company_Name>
<Historical_Company_Name>Entegrus Powerlines Inc.</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1772</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1798</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.5539474487305</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>28024</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>40958</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>68.4213104248047</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2613</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2613</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>13675</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>13675</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>90</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>95</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>94.7368392944336</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1206</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>40958</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.9444797039032</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>9177</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>12448</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>73.7226867675781</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>50</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>50</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>1048</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1060</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>98.8679275512695</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>3</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>3</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Entegrus Powerlines Inc.</Current_Company_Name>
<Historical_Company_Name>Entegrus Powerlines Inc.</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1624</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1666</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.4789886474609</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>39590</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>47269</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>83.7546844482422</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2700</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2699</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.9629592895508</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>16204</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>16204</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>107</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>115</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>93.0434799194336</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>513</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>47269</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.08527791500092</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>9103</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>9914</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>91.8196487426758</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>42</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>42</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>1148</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1155</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.3939361572266</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>13</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>13</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Entegrus Powerlines Inc.</Current_Company_Name>
<Historical_Company_Name>Entegrus Powerlines Inc.</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1348</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1377</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.8939743041992</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>41789</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>54585</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>76.5576629638672</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2469</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2468</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.9594955444336</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>22818</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>22818</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>84</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>92</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>91.3043441772461</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>782</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>54585</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.43262803554535</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>7559</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>7609</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.3428802490234</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>16</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>16</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>1121</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1124</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.7330932617188</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>19</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>19</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Entegrus Powerlines Inc.</Current_Company_Name>
<Historical_Company_Name>Entegrus Powerlines Inc.</Historical_Company_Name>
<Year>2025</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>977</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>989</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.7866516113281</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>46642</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>56648</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>82.3365325927734</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2378</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2378</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>28762</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>28762</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>116</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>127</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>91.3385848999023</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>644</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>56648</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.13684511184692</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8325</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>8346</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.7483825683594</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>16</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>16</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>1221</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1223</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.8364639282227</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>7</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>7</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Entegrus Powerlines Inc.</Current_Company_Name>
<Historical_Company_Name>St. Thomas Energy Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>193</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>193</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>18729</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>25116</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>74.5699920654297</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>451</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>451</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1036</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1036</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>13</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>13</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>540</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>25116</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.15002393722534</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4025</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4121</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.6704711914062</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>515</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>515</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>6</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>6</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Entegrus Powerlines Inc.</Current_Company_Name>
<Historical_Company_Name>St. Thomas Energy Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>188</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>191</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.4293212890625</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>19289</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>25438</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>75.8274993896484</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>482</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>482</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1137</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1137</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>13</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>13</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>523</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>25438</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.05597925186157</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3333</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3536</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>94.2590484619141</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>581</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>581</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Entegrus Powerlines Inc.</Current_Company_Name>
<Historical_Company_Name>St. Thomas Energy Inc.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>291</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>304</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>95.7236862182617</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>18238</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>23607</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>77.2567443847656</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>620</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>620</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>953</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>953</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>23</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>23</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>482</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>23607</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.04176735877991</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3660</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3990</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>91.7293243408203</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>327</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>327</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>13</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>13</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>ENWIN Utilities Ltd.</Current_Company_Name>
<Historical_Company_Name>ENWIN Utilities Ltd.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>582</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>587</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.1482086181641</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>91301</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>120888</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>75.525276184082</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>10933</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>10932</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.990852355957</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>11576</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>11576</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>284</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>284</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>3350</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>120888</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.77116012573242</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>21155</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>21156</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.9952697753906</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>1166</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1166</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>124</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>124</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>ENWIN Utilities Ltd.</Current_Company_Name>
<Historical_Company_Name>ENWIN Utilities Ltd.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>821</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>821</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>90394</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>127896</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>70.677734375</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>3919</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>3919</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>12957</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>12958</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.9922790527344</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>301</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>301</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>4890</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>127896</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.82341909408569</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>23398</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>23398</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>1961</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1961</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>133</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>133</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>ENWIN Utilities Ltd.</Current_Company_Name>
<Historical_Company_Name>ENWIN Utilities Ltd.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>698</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>698</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>88276</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>112872</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>78.2089462280273</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>3347</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>3339</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.7609786987305</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>9795</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>9796</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.9897918701172</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>287</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>287</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>4379</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>112872</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.87961578369141</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>26047</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>26435</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.5322494506836</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>388</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>388</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>710</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>710</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>93</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>93</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>ENWIN Utilities Ltd.</Current_Company_Name>
<Historical_Company_Name>ENWIN Utilities Ltd.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>701</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>701</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>79570</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>103429</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>76.931999206543</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>3121</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>3112</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.7116317749023</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>9450</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>9452</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.9788436889648</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>279</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>279</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2960</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>103429</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.86186671257019</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>25173</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>26542</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>94.8421401977539</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1370</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1369</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>99.9270095825195</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>531</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>531</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>105</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>105</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>ENWIN Utilities Ltd.</Current_Company_Name>
<Historical_Company_Name>ENWIN Utilities Ltd.</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>674</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>674</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>79277</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>102703</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>77.1905364990234</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>3103</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>3101</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.935546875</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>10408</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>10408</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>288</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>293</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>98.2935180664062</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2322</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>102703</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.26088809967041</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>14864</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>15827</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>93.9154586791992</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>963</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>963</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>623</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>623</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>ENWIN Utilities Ltd.</Current_Company_Name>
<Historical_Company_Name>ENWIN Utilities Ltd.</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>680</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>680</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>64616</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>99808</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>64.7403030395508</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2872</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2872</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>13842</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>13845</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.9783325195312</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>274</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>287</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>95.4703826904297</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>4705</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>99808</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.71405076980591</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>15388</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>15745</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.7326126098633</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>357</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>357</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>381</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>381</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>7</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>7</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>ENWIN Utilities Ltd.</Current_Company_Name>
<Historical_Company_Name>ENWIN Utilities Ltd.</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>536</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>536</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>54072</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>91804</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>58.8993949890137</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>3474</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>3474</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>14720</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>14721</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.9932098388672</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>268</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>278</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>96.4028778076172</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>5139</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>91804</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.5977954864502</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>14660</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>16553</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>88.5640029907227</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1893</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1893</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>513</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>513</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>ENWIN Utilities Ltd.</Current_Company_Name>
<Historical_Company_Name>ENWIN Utilities Ltd.</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>744</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>744</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>60958</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>92703</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>65.756233215332</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>3812</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>3811</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.9737701416016</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>15298</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>15298</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>251</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>276</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>90.9420318603516</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>3695</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>92703</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.98584723472595</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>11050</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>12414</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>89.0124053955078</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1364</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1363</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>99.9266891479492</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>966</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>966</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>ENWIN Utilities Ltd.</Current_Company_Name>
<Historical_Company_Name>ENWIN Utilities Ltd.</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>577</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>577</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>66378</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>84297</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>78.7430191040039</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>3714</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>3714</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>16873</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>16873</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>309</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>393</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>78.6259536743164</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1843</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>84297</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.18631744384766</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8846</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>9586</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>92.2804107666016</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>740</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>740</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>1037</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1037</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>6</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>6</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>ENWIN Utilities Ltd.</Current_Company_Name>
<Historical_Company_Name>ENWIN Utilities Ltd.</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>644</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>644</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>69564</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>93070</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>74.7437438964844</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>3196</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>3196</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>17261</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>17261</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>284</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>287</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>98.954704284668</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2552</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>93070</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.7420220375061</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>9333</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>9496</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.2834854125977</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>163</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>163</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>780</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>780</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>9</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>9</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>ENWIN Utilities Ltd.</Current_Company_Name>
<Historical_Company_Name>ENWIN Utilities Ltd.</Historical_Company_Name>
<Year>2025</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>614</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>614</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>71742</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>98436</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>72.8818740844727</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>3396</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>3395</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.9705505371094</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>17043</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>17045</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.9882659912109</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>285</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>288</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>98.9583358764648</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2883</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>98436</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.92880654335022</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>9032</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>9034</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.9778594970703</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>3</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>3</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>725</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>725</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>9</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>9</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>EPCOR Electricity Distribution Ontario Inc.</Current_Company_Name>
<Historical_Company_Name>EPCOR Electricity Distribution Ontario Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>165</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>165</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>16092</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>21847</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>73.6577072143555</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>208</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>208</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>108</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>108</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>41</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>21847</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.187668785452843</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3974</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3974</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>174</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>180</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>96.6666641235352</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>5</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>5</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>EPCOR Electricity Distribution Ontario Inc.</Current_Company_Name>
<Historical_Company_Name>EPCOR Electricity Distribution Ontario Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>136</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>136</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>2</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>2</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>16461</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>23897</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>68.8831253051758</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>183</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>183</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3125</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3280</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>95.2743911743164</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>65</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>23897</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.272000670433044</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4002</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4002</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>358</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>365</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>98.0821914672852</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>8</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>8</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>EPCOR Electricity Distribution Ontario Inc.</Current_Company_Name>
<Historical_Company_Name>EPCOR Electricity Distribution Ontario Inc.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>274</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>274</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>13002</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>15872</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>81.917839050293</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>197</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>197</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3150</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3309</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>95.1949234008789</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>216</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>15872</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.36088705062866</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3529</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3529</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>329</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>338</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>97.3372802734375</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>6</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>6</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>EPCOR Electricity Distribution Ontario Inc.</Current_Company_Name>
<Historical_Company_Name>EPCOR Electricity Distribution Ontario Inc.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>306</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>319</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>95.9247665405273</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>12376</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>15290</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>80.9417953491211</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>186</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>186</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3019</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3180</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>94.9371032714844</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>288</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>15290</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.88358402252197</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4010</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4079</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.3084106445312</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>225</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>226</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.5575256347656</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>11</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>11</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>EPCOR Electricity Distribution Ontario Inc.</Current_Company_Name>
<Historical_Company_Name>EPCOR Electricity Distribution Ontario Inc.</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>452</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>484</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>93.388427734375</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>10460</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>13675</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>76.4899444580078</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>166</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>165</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.397590637207</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3713</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3886</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>95.5481185913086</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>226</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>13675</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.65265083312988</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4267</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4440</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>96.1036071777344</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>239</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>244</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>97.9508209228516</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>EPCOR Electricity Distribution Ontario Inc.</Current_Company_Name>
<Historical_Company_Name>EPCOR Electricity Distribution Ontario Inc.</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>354</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>386</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>91.709846496582</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>2</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>2</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>13563</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>17921</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>75.6821594238281</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>203</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>202</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.5073928833008</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>4261</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>4448</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>95.7958602905273</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>327</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>17921</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.82467496395111</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3472</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3514</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.8047790527344</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>47</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>48</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>97.9166641235352</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>2</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>2</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>EPCOR Electricity Distribution Ontario Inc.</Current_Company_Name>
<Historical_Company_Name>EPCOR Electricity Distribution Ontario Inc.</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>290</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>307</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>94.4625396728516</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>12444</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>15863</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>78.4467010498047</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>247</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>247</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>4577</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>4674</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>97.924690246582</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>250</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>15863</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.57599449157715</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3556</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3558</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.9437866210938</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>80</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>81</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>98.7654342651367</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>2</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>2</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>EPCOR Electricity Distribution Ontario Inc.</Current_Company_Name>
<Historical_Company_Name>EPCOR Electricity Distribution Ontario Inc.</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>280</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>285</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.2456130981445</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>10920</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>12471</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>87.5631484985352</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>235</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>235</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>4515</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>4706</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>95.9413528442383</Written_Response_to_Enquiries_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>219</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>12471</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.75607407093048</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3546</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3546</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Reconnections_-_Completed_Within_Time>56</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>56</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>3</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>3</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>EPCOR Electricity Distribution Ontario Inc.</Current_Company_Name>
<Historical_Company_Name>EPCOR Electricity Distribution Ontario Inc.</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>334</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>347</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>96.2536010742188</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>10908</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>11821</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>92.2764587402344</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>241</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>241</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>4112</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>4174</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.5146179199219</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>806</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>11821</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>6.8183741569519</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3552</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3552</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Reconnections_-_Completed_Within_Time>142</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>144</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>98.6111145019531</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>5</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>5</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>EPCOR Electricity Distribution Ontario Inc.</Current_Company_Name>
<Historical_Company_Name>EPCOR Electricity Distribution Ontario Inc.</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>97</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>98</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.9795913696289</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>11939</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>13616</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>87.6836090087891</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>232</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>232</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3898</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3856</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>101.089210510254</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>356</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>13616</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.61457109451294</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3878</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3878</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>238</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>238</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>6</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>6</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>EPCOR Electricity Distribution Ontario Inc.</Current_Company_Name>
<Historical_Company_Name>EPCOR Electricity Distribution Ontario Inc.</Historical_Company_Name>
<Year>2025</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>116</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>116</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>13434</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>14949</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>89.8655395507812</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>315</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>315</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>4690</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>4704</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.7023773193359</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>271</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>14949</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.81283032894135</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3212</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3212</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>206</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>206</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>3</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>3</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>ERTH Power Corporation</Current_Company_Name>
<Historical_Company_Name>ERTH Power Corporation</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>186</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>189</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.4126968383789</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>27103</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>27545</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>98.3953552246094</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>12</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>12</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>48</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>48</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>32</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>32</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>442</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>27545</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.60464692115784</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4146</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4326</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>95.839111328125</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>356</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>356</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>5</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>5</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>ERTH Power Corporation</Current_Company_Name>
<Historical_Company_Name>ERTH Power Corporation</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>229</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>230</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.5652160644531</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>29630</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>30125</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>98.3568496704102</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>268</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>268</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2475</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2475</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>11</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>11</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>495</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>30125</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.64315354824066</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4379</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4413</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.2295455932617</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>249</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>249</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>5</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>5</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>ERTH Power Corporation</Current_Company_Name>
<Historical_Company_Name>ERTH Power Corporation</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>342</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>346</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.8439331054688</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>25298</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>26288</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>96.2340240478516</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>217</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>216</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.5391693115234</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2991</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2991</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>12</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>12</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>438</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>26288</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.66615951061249</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4670</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4836</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>96.5674133300781</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>117</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>117</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>5</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>5</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>ERTH Power Corporation</Current_Company_Name>
<Historical_Company_Name>ERTH Power Corporation</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>290</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>300</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>96.6666641235352</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>22258</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>23679</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>93.9989013671875</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>214</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>214</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2840</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2840</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>27</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>27</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>917</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>23679</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.87262964248657</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3207</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4434</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>72.3274688720703</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>115</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>115</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>ERTH Power Corporation</Current_Company_Name>
<Historical_Company_Name>ERTH Power Corporation</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>285</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>292</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.6027374267578</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>2</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>2</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>25316</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>26230</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>96.5154418945312</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>254</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>254</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3163</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3163</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>8</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>9</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>88.8888854980469</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>914</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>26230</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.4845597743988</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4017</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5446</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>73.7605590820312</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>116</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>116</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>ERTH Power Corporation</Current_Company_Name>
<Historical_Company_Name>ERTH Power Corporation</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>280</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>284</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.591552734375</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>18933</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>19738</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>95.9215698242188</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>261</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>261</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>5164</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>5164</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>11</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>13</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>84.6153869628906</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>912</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>19738</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.62052869796753</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5127</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5431</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>94.4025039672852</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>71</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>71</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>ERTH Power Corporation</Current_Company_Name>
<Historical_Company_Name>ERTH Power Corporation</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>415</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>433</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>95.8429565429688</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>19100</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>20101</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>95.020149230957</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>320</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>317</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.0625</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>5209</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>5209</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>28</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>29</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>96.5517272949219</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1064</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>20101</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.29326915740967</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5583</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5583</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>3</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>3</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>64</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>64</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>ERTH Power Corporation</Current_Company_Name>
<Historical_Company_Name>ERTH Power Corporation</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>428</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>441</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.0521545410156</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>19955</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>21564</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>92.5384902954102</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>312</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>312</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>6541</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>6542</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.9847106933594</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>21</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>21</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1294</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>21564</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>6.00074195861816</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5265</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5265</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>156</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>156</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>3</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>3</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>ERTH Power Corporation</Current_Company_Name>
<Historical_Company_Name>ERTH Power Corporation</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>339</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>354</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>95.7627105712891</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>18173</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>19438</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>93.4921264648438</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>243</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>241</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.1769561767578</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>6996</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>7001</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.928581237793</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>22</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>23</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>95.6521759033203</Emergency_Urban_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1002</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>19438</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.15485143661499</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5176</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5178</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.9613723754883</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>178</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>178</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>8</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>8</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>ERTH Power Corporation</Current_Company_Name>
<Historical_Company_Name>ERTH Power Corporation</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>331</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>348</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>95.1149444580078</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>19777</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>22865</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>86.4946441650391</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>213</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>212</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.530517578125</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>7268</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>7277</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.8763198852539</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>22</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>22</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>836</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>22865</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.65624308586121</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4640</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4744</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.8077545166016</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>208</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>210</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.0476226806641</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>6</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>6</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>ERTH Power Corporation</Current_Company_Name>
<Historical_Company_Name>ERTH Power Corporation</Historical_Company_Name>
<Year>2025</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>391</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>410</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>95.365852355957</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>18701</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>21244</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>88.0295639038086</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>222</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>221</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.5495529174805</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>7030</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>7037</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.9005279541016</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>17</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>20</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>85</Emergency_Urban_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>619</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>21244</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.91376399993896</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4660</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4765</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.7964324951172</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>243</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>244</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.5901641845703</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>5</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>5</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>ERTH Power Corporation</Current_Company_Name>
<Historical_Company_Name>West Coast Huron Energy Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>89</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>89</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>4</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>4</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>3851</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>3920</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>98.2397994995117</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>242</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>242</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>565</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>565</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>3920</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1945</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2052</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>94.7855758666992</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>6</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>6</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>62</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>62</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>ERTH Power Corporation</Current_Company_Name>
<Historical_Company_Name>West Coast Huron Energy Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>67</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>67</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>2</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>2</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>3833</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>3893</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>98.4587707519531</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>173</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>169</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>97.687858581543</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>548</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>548</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>2</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>2</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>46</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>3893</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.18160796165466</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1099</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1155</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>95.1515121459961</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>4</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>4</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>34</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>34</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>ERTH Power Corporation</Current_Company_Name>
<Historical_Company_Name>West Coast Huron Energy Inc.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>71</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>71</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>3260</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>3310</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>98.4894256591797</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>195</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>192</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.461540222168</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>408</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>408</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>38</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>3310</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.14803624153137</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1765</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1780</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.1573028564453</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>3</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>3</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>27</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>27</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>ERTH Power Corporation</Current_Company_Name>
<Historical_Company_Name>West Coast Huron Energy Inc.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>75</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>75</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>3056</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>3092</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>98.8357086181641</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>164</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>164</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>559</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>559</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>35</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>3092</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.1319534778595</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1654</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1688</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.9857788085938</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>8</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>8</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>38</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>38</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Essex Powerlines Corporation</Current_Company_Name>
<Historical_Company_Name>Essex Powerlines Corporation</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>250</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>271</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>92.2509231567383</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>26489</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>33449</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>79.1921997070312</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1315</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1247</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>94.8288955688477</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1320</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1558</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>84.724006652832</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>17</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>17</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>494</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>34785</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.4201523065567</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8802</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>8934</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.5224990844727</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>132</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>132</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>253</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>270</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>93.7037048339844</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>10</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>10</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Essex Powerlines Corporation</Current_Company_Name>
<Historical_Company_Name>Essex Powerlines Corporation</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>313</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>346</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>90.4624252319336</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>24847</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>33765</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>73.5880355834961</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1258</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1142</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>90.7790145874023</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1812</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1882</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>96.2805557250977</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>42</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>43</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>97.6744155883789</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>260</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>33765</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.770028114318848</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8129</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>8229</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.784782409668</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>116</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>116</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>159</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>163</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>97.546012878418</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>18</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>19</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>94.7368392944336</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Essex Powerlines Corporation</Current_Company_Name>
<Historical_Company_Name>Essex Powerlines Corporation</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>337</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>373</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>90.3485260009766</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>21443</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>26984</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>79.4656066894531</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>901</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>839</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>93.1187591552734</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2014</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2039</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.7739105224609</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>24</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>30</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>80</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>193</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>26984</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.715238630771637</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8169</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>8746</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>93.4026947021484</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>613</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>613</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>173</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>178</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>97.1910095214844</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>20</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>20</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Essex Powerlines Corporation</Current_Company_Name>
<Historical_Company_Name>Essex Powerlines Corporation</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>186</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>204</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>91.1764678955078</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>20021</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>22837</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>87.6691360473633</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>633</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>600</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>94.7867279052734</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2163</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2207</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.0063400268555</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>12</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>12</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>136</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>22837</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.595524787902832</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>6004</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>7922</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>75.7889404296875</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1936</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1936</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>138</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>141</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>97.8723373413086</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>21</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>21</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Essex Powerlines Corporation</Current_Company_Name>
<Historical_Company_Name>Essex Powerlines Corporation</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>218</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>230</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>94.7826080322266</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>22027</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>26662</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>82.6157073974609</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>642</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>598</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>93.1464157104492</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2031</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2080</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>97.6442337036133</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>23</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>23</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>250</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>26662</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.937664091587067</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8930</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>9591</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>93.1081237792969</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>673</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>673</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>115</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>118</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>97.4576263427734</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Essex Powerlines Corporation</Current_Company_Name>
<Historical_Company_Name>Essex Powerlines Corporation</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>208</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>223</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>93.2735443115234</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>17079</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>26206</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>65.1720962524414</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>542</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>512</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>94.4649429321289</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>4006</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>4090</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>97.9462127685547</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>16</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>16</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1038</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>26206</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.96092486381531</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>10242</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>10412</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.3672714233398</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>185</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>185</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>121</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>126</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>96.0317459106445</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Essex Powerlines Corporation</Current_Company_Name>
<Historical_Company_Name>Essex Powerlines Corporation</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>119</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>131</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>90.8396911621094</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>18059</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>23569</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>76.6218338012695</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>146</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>136</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>93.1506881713867</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>4567</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>4667</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>97.857292175293</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>17</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>17</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>177</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>23569</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.750986456871033</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>7740</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>7801</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.2180480957031</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1906</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1906</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>192</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>196</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>97.9591827392578</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Essex Powerlines Corporation</Current_Company_Name>
<Historical_Company_Name>Essex Powerlines Corporation</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>107</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>117</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>91.4529876708984</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>16622</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>20537</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>80.9368438720703</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>152</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>150</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.684211730957</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>4573</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>4586</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.7165298461914</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>24</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>25</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>96</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>295</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>20537</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.43643176555634</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4369</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5088</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>85.8687133789062</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>723</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>723</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>331</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>338</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>97.9289932250977</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>2</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>2</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Essex Powerlines Corporation</Current_Company_Name>
<Historical_Company_Name>Essex Powerlines Corporation</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>152</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>167</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>91.0179672241211</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>17787</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>21946</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>81.0489349365234</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>272</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>264</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>97.0588226318359</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>4640</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>4648</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.827880859375</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>93</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>106</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>87.7358474731445</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>516</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>21946</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.35122585296631</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5219</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5494</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>94.9945373535156</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>289</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>289</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>397</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>414</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>95.8937225341797</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>7</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>7</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Essex Powerlines Corporation</Current_Company_Name>
<Historical_Company_Name>Essex Powerlines Corporation</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>184</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>203</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>90.6403961181641</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>19007</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>21550</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>88.1995391845703</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>282</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>282</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>5120</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>5122</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.9609527587891</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>48</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>49</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>97.9591827392578</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>131</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>21550</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.607888638973236</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5979</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>6040</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.9900665283203</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>194</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>194</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>384</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>409</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>93.8875274658203</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Essex Powerlines Corporation</Current_Company_Name>
<Historical_Company_Name>Essex Powerlines Corporation</Historical_Company_Name>
<Year>2025</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>147</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>158</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>93.037971496582</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>18886</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>21536</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>87.6950225830078</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>188</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>188</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>4529</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>4532</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.9338073730469</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>45</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>53</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>84.9056625366211</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>106</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>21536</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.492199122905731</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>6179</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>6214</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.4367523193359</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>362</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>362</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>376</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>394</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>95.4314727783203</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Festival Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Festival Hydro Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>237</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>238</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.579833984375</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>18631</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>20668</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>90.1441879272461</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>547</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>546</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.8171844482422</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1017</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1017</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>12</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>12</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>207</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>20668</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.00154829025269</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4910</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5057</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.0931396484375</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>147</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>147</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>354</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>354</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>10</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>10</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Festival Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Festival Hydro Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>294</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>295</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.661018371582</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>19251</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>22136</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>86.9669342041016</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>594</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>594</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1606</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1606</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>14</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>14</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>182</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>22136</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.82219010591507</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5069</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5093</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.5287628173828</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>24</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>24</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>373</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>374</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.7326202392578</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>8</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>8</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Festival Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Festival Hydro Inc.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>295</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>299</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.6622085571289</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>2</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>2</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>17734</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>20936</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>84.7057723999023</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>521</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>518</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.424186706543</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1861</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1861</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>9</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>9</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>229</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>20936</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.09380972385406</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4930</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5091</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>96.8375549316406</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>161</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>161</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>225</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>225</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>8</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>8</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Festival Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Festival Hydro Inc.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>264</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>266</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.2481231689453</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>16840</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>19226</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>87.5897216796875</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>657</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>650</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.9345474243164</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2370</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2370</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>19</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>21</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>90.476188659668</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>208</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>19226</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.08186829090118</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5679</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5851</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.0603332519531</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>82</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>82</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>177</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>177</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>28</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>28</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Festival Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Festival Hydro Inc.</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>258</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>266</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>96.9924774169922</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>17108</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>19342</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>88.4500045776367</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>733</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>722</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.4993209838867</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>4501</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>4501</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>7</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>7</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>177</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>19342</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.915107011795044</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>7424</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>7582</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.9161148071289</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>166</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>166</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>186</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>186</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Festival Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Festival Hydro Inc.</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>244</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>256</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>95.3125</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>19062</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>19282</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>98.8590393066406</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>648</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>633</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>97.685188293457</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>5892</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>5894</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.966064453125</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>7</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>7</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>4</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>4</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>330</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>19282</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.71144068241119</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>7360</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>7554</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.4318237304688</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>194</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>194</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>92</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>92</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Festival Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Festival Hydro Inc.</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>279</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>285</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.8947372436523</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>17594</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>19185</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>91.7070617675781</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>803</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>794</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.8792037963867</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>5245</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>5246</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.9809341430664</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>4</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>4</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>1</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>1</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>381</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>19277</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.97644865512848</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>7645</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>7836</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.5625305175781</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>197</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>197</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>100</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>100</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>2</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>2</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Festival Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Festival Hydro Inc.</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>282</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>294</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>95.9183654785156</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>16454</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>18198</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>90.4165267944336</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1042</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1018</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>97.6967391967773</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2156</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2157</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.9536361694336</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>13</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>13</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>3</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>3</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>177</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>18198</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.972634375095367</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5818</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5934</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.045166015625</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>120</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>120</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>176</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>176</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>10</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>10</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Festival Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Festival Hydro Inc.</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>166</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>178</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>93.258430480957</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>17255</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>17799</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>96.9436492919922</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>869</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>849</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>97.6985015869141</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1816</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1816</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>9</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>9</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>5</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>5</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>177</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>17799</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.994437873363495</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4571</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4728</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>96.6793594360352</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>112</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>112</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>150</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>150</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>16</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>16</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Festival Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Festival Hydro Inc.</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>199</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>203</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.0295562744141</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>19667</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>21175</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>92.8783950805664</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>852</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>825</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>96.8309860229492</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1863</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1863</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>6</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>6</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>1</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>1</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>280</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>21175</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.32231402397156</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4530</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4620</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.0519485473633</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>90</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>90</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>249</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>249</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>6</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>6</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Festival Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Festival Hydro Inc.</Historical_Company_Name>
<Year>2025</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>342</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>342</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>18338</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>19279</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>95.1190414428711</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1059</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1059</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2610</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2610</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>21</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>21</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>2</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>2</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>249</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>19279</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.29156076908112</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4866</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4884</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.6314468383789</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>16</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>16</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>194</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>194</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>6</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>6</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Fort Frances Power Corporation</Current_Company_Name>
<Historical_Company_Name>Fort Frances Power Corporation</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>33</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>33</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>707</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>750</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>94.2666702270508</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>43</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>43</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>37</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>38</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>97.3684234619141</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>9</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>9</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>30</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>750</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>146</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>146</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>60</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>60</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>2</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>2</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Fort Frances Power Corporation</Current_Company_Name>
<Historical_Company_Name>Fort Frances Power Corporation</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>29</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>29</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>1219</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1248</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>97.6762847900391</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>92</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>91</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.9130401611328</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>42</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>42</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>5</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>5</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>19</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1248</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.52243590354919</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>621</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>621</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>43</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>43</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Fort Frances Power Corporation</Current_Company_Name>
<Historical_Company_Name>Fort Frances Power Corporation</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>26</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>26</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>2438</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>2516</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>96.8998413085938</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>72</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>72</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>18</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>19</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>94.7368392944336</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>6</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>6</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>57</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>2516</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.26550078392029</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>782</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>782</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>27</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>27</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Fort Frances Power Corporation</Current_Company_Name>
<Historical_Company_Name>Fort Frances Power Corporation</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>32</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>32</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>2543</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>2640</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>96.3257598876953</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>85</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>85</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>21</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>21</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>10</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>10</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>97</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>2640</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.67424249649048</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>723</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>724</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.8618774414062</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>27</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>27</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Fort Frances Power Corporation</Current_Company_Name>
<Historical_Company_Name>Fort Frances Power Corporation</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>39</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>39</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>2458</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>2518</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>97.6171569824219</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>85</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>85</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>37</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>37</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>16</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>16</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>58</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>2518</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.30341529846191</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>629</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>629</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>28</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>28</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Fort Frances Power Corporation</Current_Company_Name>
<Historical_Company_Name>Fort Frances Power Corporation</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>24</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>24</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>3220</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>3331</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>96.6676635742188</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>63</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>63</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>46</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>47</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>97.8723373413086</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>9</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>9</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>56</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>3331</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.68117678165436</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>617</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>617</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>0</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>0</Reconnections_-_Total>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Fort Frances Power Corporation</Current_Company_Name>
<Historical_Company_Name>Fort Frances Power Corporation</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>13</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>13</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>2351</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>2587</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>90.8774642944336</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>55</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>55</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>12</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>12</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>13</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>13</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>236</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>2587</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>9.12253570556641</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>539</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>542</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.4464950561523</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>31</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>31</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Fort Frances Power Corporation</Current_Company_Name>
<Historical_Company_Name>Fort Frances Power Corporation</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>21</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>21</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>2599</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>2732</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>95.1317749023438</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>75</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>75</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>32</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>32</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>15</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>15</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>49</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>2732</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.79355788230896</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>601</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>606</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.174919128418</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>17</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>17</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Fort Frances Power Corporation</Current_Company_Name>
<Historical_Company_Name>Fort Frances Power Corporation</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>18</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>18</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>2277</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>2416</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>94.2466888427734</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>59</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>59</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>33</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>33</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>10</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>10</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>40</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>2416</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.65562915802002</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>552</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>560</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.5714263916016</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>4</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>4</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>22</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>22</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Fort Frances Power Corporation</Current_Company_Name>
<Historical_Company_Name>Fort Frances Power Corporation</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>19</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>19</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>2310</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>2485</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>92.9577484130859</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>68</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>68</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>65</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>65</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>10</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>10</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>51</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>2485</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.05231380462646</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>536</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>537</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.8137817382812</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>23</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>23</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Fort Frances Power Corporation</Current_Company_Name>
<Historical_Company_Name>Fort Frances Power Corporation</Historical_Company_Name>
<Year>2025</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>20</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>20</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>2184</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>2333</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>93.6133728027344</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>55</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>55</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>37</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>37</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>12</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>12</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>47</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>2333</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.01457357406616</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>639</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>639</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>14</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>14</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>GrandBridge Energy Inc.</Current_Company_Name>
<Historical_Company_Name>Brant County Power Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>133</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>133</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>18573</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>20476</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>90.7061920166016</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2143</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2050</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>95.660285949707</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>601</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>603</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.668327331543</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>3</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>3</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>4</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>4</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>229</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>20476</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.11838245391846</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2143</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2143</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>93</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>93</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>109</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>109</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>12</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>12</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>GrandBridge Energy Inc.</Current_Company_Name>
<Historical_Company_Name>Brantford Power Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>364</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>366</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.4535522460938</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>27047</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>35904</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>75.3314361572266</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>954</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>951</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.6855316162109</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2389</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2402</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.4587860107422</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>27</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>27</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1684</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>35904</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.69028520584106</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>14684</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>14696</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.918342590332</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>3</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>3</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>489</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>489</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>7</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>7</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>GrandBridge Energy Inc.</Current_Company_Name>
<Historical_Company_Name>Brantford Power Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>286</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>287</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.6515655517578</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>25316</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>37736</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>67.0871353149414</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1088</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1086</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.8161773681641</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3976</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>4005</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.2759017944336</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>35</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>35</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1929</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>37736</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.11182975769043</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>14962</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>14965</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.9799499511719</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>292</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>292</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>11</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>11</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>GrandBridge Energy Inc.</Current_Company_Name>
<Historical_Company_Name>Brantford Power Inc.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>243</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>244</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.5901641845703</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>27676</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>37819</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>73.1801452636719</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>765</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>765</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>5131</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>5142</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.7860717773438</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>29</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>29</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1444</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>37819</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.81818652153015</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>14392</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>14394</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.9861068725586</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>232</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>232</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>25</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>25</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>GrandBridge Energy Inc.</Current_Company_Name>
<Historical_Company_Name>Brantford Power Inc.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>206</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>207</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.5169067382812</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>30227</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>35459</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>85.2449340820312</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>672</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>672</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>4703</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>4723</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.5765380859375</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>51</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>52</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>98.0769195556641</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>650</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>35459</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.83310306072235</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>14169</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>14169</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>107</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>107</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>5</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>5</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>GrandBridge Energy Inc.</Current_Company_Name>
<Historical_Company_Name>Brantford Power Inc.</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>406</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>406</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>27053</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>37814</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>71.5422897338867</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>569</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>568</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.8242492675781</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>4432</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>4432</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>51</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>51</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1545</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>37814</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.08578824996948</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>6945</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>6951</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.9136810302734</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>27</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>27</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>GrandBridge Energy Inc.</Current_Company_Name>
<Historical_Company_Name>Brantford Power Inc.</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>515</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>515</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>27903</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>34404</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>81.1039428710938</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>804</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>803</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.8756256103516</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>5567</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>5577</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.8206939697266</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>23</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>23</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>716</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>34404</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.08115339279175</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4608</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4608</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>85</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>85</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>GrandBridge Energy Inc.</Current_Company_Name>
<Historical_Company_Name>Brantford Power Inc.</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>405</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>405</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>28423</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>33467</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>84.9284362792969</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1060</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1060</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>4687</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>4710</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.5116806030273</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>41</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>41</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>571</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>33467</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.70615828037262</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4513</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4513</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>144</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>144</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>3</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>3</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>GrandBridge Energy Inc.</Current_Company_Name>
<Historical_Company_Name>Energy Plus Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>338</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>338</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>47676</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>57789</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>82.500129699707</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>9237</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>8473</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>91.7289199829102</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>6544</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>6559</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.7713088989258</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>62</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>62</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>7</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>7</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2364</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>57789</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.09074401855469</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>9237</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>9237</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>764</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>764</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>251</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>251</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>47</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>47</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>GrandBridge Energy Inc.</Current_Company_Name>
<Historical_Company_Name>Energy Plus Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>609</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>609</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>54901</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>76740</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>71.5415725708008</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1038</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1038</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>7094</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>7112</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.7469100952148</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>69</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>69</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>24</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>24</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>3864</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>76740</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.03518390655518</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>13311</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>13725</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>96.9836044311523</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>434</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>434</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>30</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>30</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>GrandBridge Energy Inc.</Current_Company_Name>
<Historical_Company_Name>Energy Plus Inc.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>471</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>471</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>50910</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>63539</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>80.1240158081055</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1275</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1261</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.9019622802734</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>13891</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>13910</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.863410949707</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>63</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>63</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>18</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>18</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2131</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>63539</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.35384559631348</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>14056</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>14420</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.4757308959961</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>15</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>15</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>617</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>617</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>47</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>47</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>GrandBridge Energy Inc.</Current_Company_Name>
<Historical_Company_Name>Energy Plus Inc.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>771</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>778</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.1002578735352</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>47310</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>53226</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>88.8851318359375</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1679</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1678</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.9404373168945</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>14899</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>14900</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.9932861328125</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>74</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>74</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>21</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>21</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1053</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>53226</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.97835648059845</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>12879</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>13203</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.546012878418</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>614</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>614</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>160</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>160</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>GrandBridge Energy Inc.</Current_Company_Name>
<Historical_Company_Name>Energy Plus Inc.</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1071</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1102</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.1869354248047</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>41481</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>48862</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>84.8941955566406</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1591</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1590</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.9371490478516</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>13412</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>13434</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.8362350463867</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>62</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>62</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>19</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>19</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1331</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>48862</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.72399830818176</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>12859</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>13318</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>96.5535354614258</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>622</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>622</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>3</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>3</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>GrandBridge Energy Inc.</Current_Company_Name>
<Historical_Company_Name>Energy Plus Inc.</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>686</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>715</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>95.9440536499023</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>39988</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>45904</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>87.1122360229492</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1740</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1739</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.9425277709961</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>14711</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>14736</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.8303451538086</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>69</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>69</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>24</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>24</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1470</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>45904</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.20233535766602</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>9039</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>15294</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>59.1016082763672</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>89</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>89</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>GrandBridge Energy Inc.</Current_Company_Name>
<Historical_Company_Name>Energy Plus Inc.</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>859</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>901</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>95.3385162353516</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>38271</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>45321</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>84.4442977905273</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1768</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1767</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.9434356689453</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>15663</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>15690</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.8279190063477</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>33</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>33</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>6</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>6</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1443</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>45321</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.18395447731018</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>16805</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>17171</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.8684997558594</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>202</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>202</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>GrandBridge Energy Inc.</Current_Company_Name>
<Historical_Company_Name>GrandBridge Energy Inc.</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1681</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1758</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>95.6200256347656</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>63662</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>84243</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>75.5694808959961</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>3019</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>3015</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.8675079345703</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>17789</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>17901</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.3743362426758</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>127</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>127</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>35</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>35</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>3521</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>84243</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.17957592010498</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>22142</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>22166</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.8917236328125</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>4</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>4</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>624</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>624</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>15</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>15</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>GrandBridge Energy Inc.</Current_Company_Name>
<Historical_Company_Name>GrandBridge Energy Inc.</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>2365</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>2679</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>88.2792053222656</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>60329</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>87207</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>69.1790771484375</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>3447</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>3447</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>12705</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>12707</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.984260559082</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>121</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>121</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>21</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>21</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>4993</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>87207</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.72545766830444</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>26611</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>28945</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>91.9364318847656</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>1074</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1074</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>28</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>28</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>GrandBridge Energy Inc.</Current_Company_Name>
<Historical_Company_Name>GrandBridge Energy Inc.</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1568</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1661</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>94.4009628295898</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>73905</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>90985</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>81.2276763916016</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2564</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2561</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.8829956054688</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>26559</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>26559</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>118</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>118</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>25</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>25</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2361</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>90985</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.59493327140808</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>21570</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>21646</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.6488952636719</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>3</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>3</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>1095</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1095</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>16</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>16</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>GrandBridge Energy Inc.</Current_Company_Name>
<Historical_Company_Name>GrandBridge Energy Inc.</Historical_Company_Name>
<Year>2025</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1163</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1166</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.7427139282227</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>2</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>2</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>65287</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>75813</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>86.115837097168</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2324</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2323</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.9569702148438</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>38061</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>38061</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>158</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>158</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>30</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>30</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1536</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>75813</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.02603769302368</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>22485</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>22698</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.0615921020508</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>1702</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1702</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>20</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>20</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Greater Sudbury Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Greater Sudbury Hydro Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>527</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>528</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.8106079101562</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>39987</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>57577</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>69.4496078491211</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>934</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>934</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>841</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>841</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>41</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>43</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>95.3488388061523</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1039</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>57577</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.80454003810883</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>11233</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>11444</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.1562423706055</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>814</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>814</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>14</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>14</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Greater Sudbury Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Greater Sudbury Hydro Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>519</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>522</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.4252853393555</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>41113</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>61427</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>66.9298553466797</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>976</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>976</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>642</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>648</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.0740737915039</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>41</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>41</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1629</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>61427</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.65192818641663</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>11798</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>11945</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.7693557739258</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>714</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>714</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>5</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>5</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Greater Sudbury Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Greater Sudbury Hydro Inc.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>484</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>490</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.7755126953125</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>40179</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>59828</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>67.1575164794922</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>805</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>805</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>896</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>923</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>97.0747528076172</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>55</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>58</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>94.8275833129883</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>900</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>59828</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.5043123960495</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>11028</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>11541</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>95.5549774169922</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>428</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>428</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>8</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>8</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Greater Sudbury Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Greater Sudbury Hydro Inc.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>497</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>501</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.2015991210938</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>36307</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>50958</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>71.2488708496094</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>881</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>880</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.8864898681641</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1163</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1166</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.7427139282227</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>57</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>61</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>93.4426193237305</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>633</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>50958</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.24219942092896</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>11452</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>11808</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>96.9850921630859</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>213</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>213</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>8</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>8</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Greater Sudbury Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Greater Sudbury Hydro Inc.</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>484</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>487</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.3839797973633</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>34825</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>48873</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>71.2561111450195</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>897</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>895</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.7770309448242</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1331</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1342</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.1803283691406</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>55</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>60</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>91.6666641235352</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>643</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>48873</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.31565487384796</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>10245</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>10383</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.6709060668945</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>315</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>315</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>2</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>2</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Greater Sudbury Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Greater Sudbury Hydro Inc.</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>541</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>543</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.6316757202148</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>30155</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>44755</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>67.3779449462891</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>830</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>830</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1427</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1431</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.7204742431641</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>42</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>43</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>97.6744155883789</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>726</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>44755</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.62216508388519</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>10008</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>10166</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.44580078125</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>223</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>223</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Greater Sudbury Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Greater Sudbury Hydro Inc.</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>565</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>571</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.9492111206055</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>28019</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>43633</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>64.2151565551758</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>546</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>546</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1808</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1834</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.5823364257812</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>45</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>45</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>667</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>43633</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.52865946292877</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>10321</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>10469</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.5863037109375</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>268</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>268</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Greater Sudbury Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Greater Sudbury Hydro Inc.</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>590</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>593</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.4940948486328</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>2</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>2</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>29950</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>42142</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>71.0692443847656</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>656</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>656</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2183</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2210</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.7782821655273</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>33</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>34</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>97.0588226318359</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>476</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>42142</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.12951445579529</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>10291</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>10583</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.2408599853516</Appointments_Scheduling_-_Percentage>
<Reconnections_-_Completed_Within_Time>424</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>424</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>8</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>8</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Greater Sudbury Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Greater Sudbury Hydro Inc.</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>564</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>568</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.2957763671875</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>28489</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>40035</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>71.1602325439453</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>538</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>537</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.8141250610352</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2132</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2138</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.7193603515625</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>36</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>38</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>94.7368392944336</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>566</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>40035</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.41376292705536</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>10155</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>10227</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.2959823608398</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>695</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>696</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.8563232421875</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>16</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>16</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Greater Sudbury Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Greater Sudbury Hydro Inc.</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>588</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>591</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.4923858642578</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>30560</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>44136</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>69.2405319213867</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>460</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>460</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3615</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3625</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.7241363525391</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>68</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>72</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>94.4444427490234</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>653</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>44136</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.47951781749725</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>10959</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>11102</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.7119445800781</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>631</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>631</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>8</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>8</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Greater Sudbury Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Greater Sudbury Hydro Inc.</Historical_Company_Name>
<Year>2025</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>572</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>575</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.4782638549805</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>2</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>2</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>28626</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>42520</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>67.323616027832</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>486</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>486</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>11811</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>11816</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.9576873779297</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>77</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>80</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>96.25</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>595</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>42520</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.39934146404266</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>9545</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>9832</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.0809631347656</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>694</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>696</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.712646484375</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>10</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>10</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Grimsby Power Incorporated</Current_Company_Name>
<Historical_Company_Name>Grimsby Power Incorporated</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>172</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>175</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.2857131958008</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>5269</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>8066</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>65.3235778808594</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>184</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>184</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1282</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1282</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>4</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>4</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>3</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>3</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>435</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>8066</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.39300775527954</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2281</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2425</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>94.0618591308594</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>42</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>42</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>6</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>6</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Grimsby Power Incorporated</Current_Company_Name>
<Historical_Company_Name>Grimsby Power Incorporated</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>72</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>73</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.6301345825195</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>5523</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>7893</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>69.9733963012695</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>124</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>124</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1460</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1460</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>10</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>10</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>10</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>10</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>329</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>7893</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.1682505607605</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2628</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2628</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>23</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>23</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>3</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>3</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Grimsby Power Incorporated</Current_Company_Name>
<Historical_Company_Name>Grimsby Power Incorporated</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>198</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>202</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.0197982788086</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>5342</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>7088</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>75.366813659668</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>129</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>129</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1468</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1468</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>10</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>10</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>2</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>2</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>102</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>7088</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.43905186653137</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2382</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2821</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>84.4381408691406</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>439</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>439</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>16</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>16</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>3</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>3</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Grimsby Power Incorporated</Current_Company_Name>
<Historical_Company_Name>Grimsby Power Incorporated</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>235</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>243</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>96.7078170776367</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>6383</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>7209</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>88.5420989990234</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>211</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>210</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.5260696411133</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1556</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1556</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>7</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>7</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>64</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>7209</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.887779176235199</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2201</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2413</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>91.2142562866211</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>212</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>212</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>7</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>7</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>2</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>2</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Grimsby Power Incorporated</Current_Company_Name>
<Historical_Company_Name>Grimsby Power Incorporated</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>108</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>108</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>7136</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>7908</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>90.2377319335938</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>95</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>95</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1591</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1593</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.8744506835938</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>6</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>6</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>1</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>1</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>40</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>7908</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.505816876888275</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2166</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2412</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>89.8009948730469</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>252</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>252</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>10</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>10</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Grimsby Power Incorporated</Current_Company_Name>
<Historical_Company_Name>Grimsby Power Incorporated</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>52</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>52</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>6296</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>7044</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>89.3810348510742</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>46</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>46</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1613</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1622</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.4451293945312</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>4</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>4</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>1</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>1</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>127</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>7044</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.80295288562775</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2589</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2589</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>6</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>6</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>12</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>12</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Grimsby Power Incorporated</Current_Company_Name>
<Historical_Company_Name>Grimsby Power Incorporated</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>168</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>168</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>5329</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>6139</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>86.8056716918945</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>148</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>148</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2044</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2051</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.6587066650391</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>5</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>5</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>2</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>2</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>35</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>6139</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.57012540102005</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2857</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2857</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>71</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>71</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>13</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>13</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Grimsby Power Incorporated</Current_Company_Name>
<Historical_Company_Name>Grimsby Power Incorporated</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>2</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>2</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>5741</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>6622</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>86.6958618164062</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>10</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>10</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1652</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1671</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.8629531860352</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>6</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>6</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>1</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>1</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>82</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>6622</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.23829662799835</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2248</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2761</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>81.4197769165039</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>513</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>513</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>16</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>16</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>3</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>3</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Grimsby Power Incorporated</Current_Company_Name>
<Historical_Company_Name>Grimsby Power Incorporated</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>90</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>96</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>93.75</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>5935</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>6306</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>94.1167144775391</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>238</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>220</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>92.4369735717773</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1080</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1105</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>97.7375564575195</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>11</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>11</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>5</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>5</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>32</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>6306</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.507453203201294</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2318</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2365</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.0126876831055</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>70</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>70</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>47</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>47</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Grimsby Power Incorporated</Current_Company_Name>
<Historical_Company_Name>Grimsby Power Incorporated</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>122</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>122</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>2</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>2</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>7169</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>7720</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>92.8626937866211</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>227</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>225</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.1189422607422</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1699</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1711</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.2986526489258</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>3</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>3</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>3</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>3</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>43</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>7720</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.556994795799255</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2262</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2270</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.647575378418</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>9</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>9</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>38</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>38</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>3</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>3</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Grimsby Power Incorporated</Current_Company_Name>
<Historical_Company_Name>Grimsby Power Incorporated</Historical_Company_Name>
<Year>2025</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>55</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>55</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>6671</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>7157</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>93.2094421386719</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>423</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>420</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.2907791137695</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1811</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1834</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.7459106445312</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>11</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>11</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>4</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>4</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>51</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>7157</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.712589085102081</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2687</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2687</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>36</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>36</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>57</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>57</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>6</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>6</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Halton Hills Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Halton Hills Hydro Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>497</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>497</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>21201</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>22761</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>93.1461715698242</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>6001</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>6001</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1705</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1707</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.8828353881836</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>56</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>56</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>58</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>58</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>242</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>22761</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.0632221698761</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>6068</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>6068</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>67</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>67</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>106</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>106</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>14</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>14</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Halton Hills Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Halton Hills Hydro Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>589</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>589</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>23603</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>25007</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>94.3855743408203</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>5668</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>5668</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2383</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2383</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>4</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>4</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>9</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>9</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>340</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>25007</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.35961925983429</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5684</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5684</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>15</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>15</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>102</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>102</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>19</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>19</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Halton Hills Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Halton Hills Hydro Inc.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>541</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>541</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>19534</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>20379</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>95.8535766601562</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>5787</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>5787</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2052</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2060</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.6116485595703</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>19</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>19</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>16</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>16</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>224</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>20379</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.09917068481445</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5803</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5803</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>11</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>11</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>45</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>45</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>18</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>18</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Halton Hills Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Halton Hills Hydro Inc.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>678</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>678</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>17165</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>17764</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>96.6280136108398</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>5625</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>5624</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.9822235107422</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1925</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1928</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.8443984985352</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>16</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>17</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>94.1176452636719</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>17</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>17</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>145</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>17764</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.81625759601593</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5645</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5645</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>17</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>17</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>36</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>36</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>34</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>34</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Halton Hills Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Halton Hills Hydro Inc.</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>414</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>414</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>18332</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>19010</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>96.4334564208984</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>769</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>751</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>97.659294128418</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2180</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2183</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.8625717163086</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>11</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>11</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>12</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>12</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>667</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>19010</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.50867962837219</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5755</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5755</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>18</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>18</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>35</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>35</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Halton Hills Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Halton Hills Hydro Inc.</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>432</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>432</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>17927</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>18692</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>95.907341003418</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>719</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>719</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3804</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3804</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>13</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>13</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>19</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>19</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>938</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>18692</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.01818943023682</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>933</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>974</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>95.7905578613281</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>21</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>21</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>25</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>25</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Halton Hills Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Halton Hills Hydro Inc.</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>639</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>639</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>19205</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>19854</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>96.7311401367188</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>869</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>869</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3151</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3155</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.8732147216797</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>9</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>9</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>8</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>8</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>537</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>19854</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.70474457740784</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>891</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>891</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>25</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>25</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>9</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>9</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Halton Hills Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Halton Hills Hydro Inc.</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>659</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>659</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>18031</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>18726</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>96.2885818481445</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>811</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>805</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.2601699829102</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2976</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2980</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.8657684326172</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>16</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>16</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>28</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>28</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>462</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>18726</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.46715807914734</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>811</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>811</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>6</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>6</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>16</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>16</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Halton Hills Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Halton Hills Hydro Inc.</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>533</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>533</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>15770</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>16241</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>97.0999298095703</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>779</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>779</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3345</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3345</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>6</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>6</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>18</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>18</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>209</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>16241</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.28686654567719</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>782</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>782</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>3</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>3</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>26</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>26</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Halton Hills Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Halton Hills Hydro Inc.</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>413</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>413</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>17616</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>18372</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>95.8850402832031</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>511</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>511</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>4120</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>4120</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>25</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>25</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>25</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>25</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>193</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>18372</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.05051159858704</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>518</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>518</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>48</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>48</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Halton Hills Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Halton Hills Hydro Inc.</Historical_Company_Name>
<Year>2025</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>418</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>418</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>18391</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>19381</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>94.8919067382812</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>904</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>904</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>4893</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>4905</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.7553482055664</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>23</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>23</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>28</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>29</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>96.55</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>429</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>19381</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.21350812911987</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>889</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>889</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>21</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>21</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Hearst Power Distribution Company Limited</Current_Company_Name>
<Historical_Company_Name>Hearst Power Distribution Company Limited</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>5</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>5</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>1093</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1225</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>89.2244873046875</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>250</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>250</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>57</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>57</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>0</Telephone_Call_Abandon_Rate_-_Incoming>
<Appointments_Scheduled_-_Scheduled>250</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>250</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>13</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>13</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Hearst Power Distribution Company Limited</Current_Company_Name>
<Historical_Company_Name>Hearst Power Distribution Company Limited</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>7</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>7</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>992</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1136</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>87.3239440917969</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>4</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>4</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>72</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>72</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>3</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>3</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>0</Telephone_Call_Abandon_Rate_-_Incoming>
<Appointments_Scheduled_-_Scheduled>259</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>259</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>17</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>17</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Hearst Power Distribution Company Limited</Current_Company_Name>
<Historical_Company_Name>Hearst Power Distribution Company Limited</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>6</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>6</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>818</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>937</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>87.2998962402344</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>151</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>151</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>60</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>60</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>937</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>439</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>439</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>5</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>5</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Hearst Power Distribution Company Limited</Current_Company_Name>
<Historical_Company_Name>Hearst Power Distribution Company Limited</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>15</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>15</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>820</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>931</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>88.0773391723633</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>211</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>211</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>64</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>64</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>931</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>640</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>640</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>3</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>3</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Hearst Power Distribution Company Limited</Current_Company_Name>
<Historical_Company_Name>Hearst Power Distribution Company Limited</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>9</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>9</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>844</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>916</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>92.1397399902344</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>210</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>210</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>288</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>289</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.6539764404297</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>916</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>493</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>493</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>14</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>14</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Hearst Power Distribution Company Limited</Current_Company_Name>
<Historical_Company_Name>Hearst Power Distribution Company Limited</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>11</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>11</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>858</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>905</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>94.8066329956055</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>195</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>195</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>193</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>193</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>905</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>384</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>384</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>3</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>3</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Hearst Power Distribution Company Limited</Current_Company_Name>
<Historical_Company_Name>Hearst Power Distribution Company Limited</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>8</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>8</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>820</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>863</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>95.0173797607422</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>190</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>190</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>232</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>232</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>863</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>419</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>419</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>1</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Hearst Power Distribution Company Limited</Current_Company_Name>
<Historical_Company_Name>Hearst Power Distribution Company Limited</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>5</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>5</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>815</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>834</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>97.7218246459961</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>180</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>180</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>356</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>356</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>834</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>298</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>298</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>3</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>3</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Hearst Power Distribution Company Limited</Current_Company_Name>
<Historical_Company_Name>Hearst Power Distribution Company Limited</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>22</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>22</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>757</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>822</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>92.0924606323242</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>133</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>133</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>436</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>437</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.7711639404297</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>822</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>321</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>321</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>9</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>10</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>90</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Hearst Power Distribution Company Limited</Current_Company_Name>
<Historical_Company_Name>Hearst Power Distribution Company Limited</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>11</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>11</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>1314</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1517</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>86.6183242797852</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>196</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>196</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>470</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>470</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1517</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>304</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>304</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>15</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>15</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Hearst Power Distribution Company Limited</Current_Company_Name>
<Historical_Company_Name>Hearst Power Distribution Company Limited</Historical_Company_Name>
<Year>2025</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>12</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>12</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>784</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>896</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>87.5</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>173</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>173</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>547</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>547</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>896</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>311</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>311</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>29</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>29</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Hydro 2000 Inc.</Current_Company_Name>
<Historical_Company_Name>Hydro 2000 Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>2</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>2</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>4052</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4069</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.5822067260742</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>42</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>42</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>8</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>8</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>17</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>4069</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.417793065309525</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>42</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>42</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>2</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>2</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Hydro 2000 Inc.</Current_Company_Name>
<Historical_Company_Name>Hydro 2000 Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>4171</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4184</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.6892929077148</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>162</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>160</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.7654342651367</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>38</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>38</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>6</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>6</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>0</Telephone_Call_Abandon_Rate_-_Incoming>
<Appointments_Scheduled_-_Scheduled>164</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>164</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>0</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>0</Reconnections_-_Total>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Hydro 2000 Inc.</Current_Company_Name>
<Historical_Company_Name>Hydro 2000 Inc.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>6</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>6</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>2777</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>2777</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>112</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>112</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>49</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>49</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>0</Telephone_Call_Abandon_Rate_-_Incoming>
<Appointments_Scheduled_-_Scheduled>112</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>112</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>2</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>2</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Hydro 2000 Inc.</Current_Company_Name>
<Historical_Company_Name>Hydro 2000 Inc.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>8</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>8</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>2208</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>2209</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.9547271728516</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>56</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>56</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>9</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>9</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>8</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>8</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>2209</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.045269351452589</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>56</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>56</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>13</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>13</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Hydro 2000 Inc.</Current_Company_Name>
<Historical_Company_Name>Hydro 2000 Inc.</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>5</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>5</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>2306</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>2312</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.7404861450195</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>42</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>42</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>275</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>275</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>17</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>17</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>6</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>2312</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.259515583515167</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>42</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>42</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>10</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>10</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Hydro 2000 Inc.</Current_Company_Name>
<Historical_Company_Name>Hydro 2000 Inc.</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>16</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>16</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>2896</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>2896</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>0</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>0</Appointments_Met_-_Completed_as_Required>
<Written_Responses_-_Provided_Within_Time>182</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>182</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>3</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>3</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>2896</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>0</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>0</Appointments_Scheduled_-_Requests>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>12</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>12</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Hydro 2000 Inc.</Current_Company_Name>
<Historical_Company_Name>Hydro 2000 Inc.</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>7</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>7</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>1688</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1690</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.8816604614258</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>6</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>6</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>284</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>284</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1690</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.118343196809292</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>6</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>6</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>8</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>8</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Hydro 2000 Inc.</Current_Company_Name>
<Historical_Company_Name>Hydro 2000 Inc.</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>9</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>10</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>90</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>1675</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1800</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>93.0555572509766</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>10</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>10</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>832</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>832</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>5</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>5</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>125</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1800</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>6.94444465637207</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>10</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>10</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>11</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>11</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Hydro 2000 Inc.</Current_Company_Name>
<Historical_Company_Name>Hydro 2000 Inc.</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>8</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>8</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>1340</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1374</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>97.5254745483398</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>178</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>178</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1656</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1656</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>34</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1374</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.47452688217163</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>178</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>178</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>4</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>4</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Hydro 2000 Inc.</Current_Company_Name>
<Historical_Company_Name>Hydro 2000 Inc.</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>10</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>10</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>1620</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1642</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>98.6601715087891</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>48</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>48</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3091</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3091</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>2</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>2</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>22</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1642</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.33982944488525</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>48</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>48</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>8</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>8</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Hydro 2000 Inc.</Current_Company_Name>
<Historical_Company_Name>Hydro 2000 Inc.</Historical_Company_Name>
<Year>2025</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>5</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>5</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>1048</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1053</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.5251693725586</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>12</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>12</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3693</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3693</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>5</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1053</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.474833816289902</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>12</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>12</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Hydro Hawkesbury Inc.</Current_Company_Name>
<Historical_Company_Name>Hydro Hawkesbury Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>11</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>11</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>7458</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>7466</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.8928451538086</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>12</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>12</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>211</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>211</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>2</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>2</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>7466</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.67881061881781E-02</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>77</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>77</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>25</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>25</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Hydro Hawkesbury Inc.</Current_Company_Name>
<Historical_Company_Name>Hydro Hawkesbury Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>20</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>20</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>7084</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>7085</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.9858856201172</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>42</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>40</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>95.2380981445312</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>239</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>240</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.5833358764648</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>3</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>3</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>7085</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.41143258661032E-02</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>59</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>60</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.3333358764648</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>39</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>39</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Hydro Hawkesbury Inc.</Current_Company_Name>
<Historical_Company_Name>Hydro Hawkesbury Inc.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>13</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>13</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>6745</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>6746</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.9851760864258</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>83</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>81</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>97.5903625488281</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>410</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>412</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.5145645141602</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>2</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>2</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>6746</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>119</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>122</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.5409851074219</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>3</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>3</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>34</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>37</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>91.8918914794922</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Hydro Hawkesbury Inc.</Current_Company_Name>
<Historical_Company_Name>Hydro Hawkesbury Inc.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>17</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>18</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>94.4444427490234</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>7233</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>7234</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.9861755371094</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>59</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>57</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>96.6101684570312</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>326</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>327</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.6941909790039</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>2</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>2</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>7234</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>115</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>118</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.4576263427734</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>36</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>36</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Hydro Hawkesbury Inc.</Current_Company_Name>
<Historical_Company_Name>Hydro Hawkesbury Inc.</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>21</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>23</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>91.3043441772461</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>6338</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>6340</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.9684524536133</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>88</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>87</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.863639831543</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>487</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>488</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.7950820922852</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>7</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>7</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>6340</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>165</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>169</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.6331329345703</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>5</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>5</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>31</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>31</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Hydro Hawkesbury Inc.</Current_Company_Name>
<Historical_Company_Name>Hydro Hawkesbury Inc.</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>21</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>21</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>7337</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>7340</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.9591293334961</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>105</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>103</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.0952377319336</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>795</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>798</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.6240615844727</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>5</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>5</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>7340</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>339</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>343</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.8338165283203</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>21</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>21</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Hydro Hawkesbury Inc.</Current_Company_Name>
<Historical_Company_Name>Hydro Hawkesbury Inc.</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>28</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>28</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>2</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>2</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>5920</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>5925</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.9156112670898</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>81</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>81</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1079</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1079</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>3</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>3</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>0</Telephone_Call_Abandon_Rate_-_Incoming>
<Appointments_Scheduled_-_Scheduled>275</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>276</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.6376800537109</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>24</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>24</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Hydro Hawkesbury Inc.</Current_Company_Name>
<Historical_Company_Name>Hydro Hawkesbury Inc.</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>53</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>53</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>6577</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>6580</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.9544067382812</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>89</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>88</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.8764038085938</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>929</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>931</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.7851791381836</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>2</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>2</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>3</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>6580</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.55927066504955E-02</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>185</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>185</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>29</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>29</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Hydro Hawkesbury Inc.</Current_Company_Name>
<Historical_Company_Name>Hydro Hawkesbury Inc.</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>23</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>23</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>5254</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>5259</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.9049224853516</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>70</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>69</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.5714263916016</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>877</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>879</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.7724685668945</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>5259</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.90150216221809E-02</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>122</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>124</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.3871002197266</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>66</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>66</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Hydro Hawkesbury Inc.</Current_Company_Name>
<Historical_Company_Name>Hydro Hawkesbury Inc.</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>25</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>25</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>3</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>3</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>4576</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>5165</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>88.596321105957</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>69</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>68</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.5507278442383</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>751</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>753</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.7343978881836</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>5165</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.87221686542034E-02</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>116</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>117</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.1453018188477</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>70</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>70</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Hydro Hawkesbury Inc.</Current_Company_Name>
<Historical_Company_Name>Hydro Hawkesbury Inc.</Historical_Company_Name>
<Year>2025</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>9</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>9</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>2</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>2</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>3842</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4199</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>91.4979782104492</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>41</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>41</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>301</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>301</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>497</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>4199</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>11.8361511230469</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>71</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>71</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>55</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>55</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Hydro One Networks Inc.</Current_Company_Name>
<Historical_Company_Name>Chapleau Public Utilities Corporation</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>17</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>17</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>938</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>938</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>17</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>17</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>5</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>5</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>3</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>3</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>0</Telephone_Call_Abandon_Rate_-_Incoming>
<Appointments_Scheduled_-_Scheduled>57</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>57</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>1</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Hydro One Networks Inc.</Current_Company_Name>
<Historical_Company_Name>Chapleau Public Utilities Corporation</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>11</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>11</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>765</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>765</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>11</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>11</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>8</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>8</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>0</Telephone_Call_Abandon_Rate_-_Incoming>
<Appointments_Scheduled_-_Scheduled>48</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>48</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>3</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>3</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Hydro One Networks Inc.</Current_Company_Name>
<Historical_Company_Name>Chapleau Public Utilities Corporation</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>10</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>10</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>620</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>622</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.6784591674805</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>10</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>10</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>36</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>36</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>622</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>47</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>47</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>11</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>11</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Hydro One Networks Inc.</Current_Company_Name>
<Historical_Company_Name>Chapleau Public Utilities Corporation</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>8</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>8</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>333</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>345</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>96.5217361450195</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>8</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>8</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>39</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>39</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>345</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>51</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>51</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>4</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>4</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Hydro One Networks Inc.</Current_Company_Name>
<Historical_Company_Name>Chapleau Public Utilities Corporation</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>11</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>11</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>326</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>333</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>97.8978958129883</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>11</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>11</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>35</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>35</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>333</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>17</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>17</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>9</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>9</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Hydro One Networks Inc.</Current_Company_Name>
<Historical_Company_Name>Chapleau Public Utilities Corporation</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>6</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>6</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>482</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>494</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>97.5708465576172</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>6</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>6</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>41</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>41</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>494</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>78</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>78</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>0</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>0</Reconnections_-_Total>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Hydro One Networks Inc.</Current_Company_Name>
<Historical_Company_Name>Chapleau Public Utilities Corporation</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>11</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>11</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>355</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>358</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.1620101928711</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>11</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>11</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>34</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>34</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>358</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>47</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>47</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>2</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>2</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Hydro One Networks Inc.</Current_Company_Name>
<Historical_Company_Name>Chapleau Public Utilities Corporation</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>9</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>9</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>611</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>611</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>9</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>9</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>44</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>44</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>611</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>69</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>69</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>8</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>8</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Hydro One Networks Inc.</Current_Company_Name>
<Historical_Company_Name>Chapleau Public Utilities Corporation</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>2</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>2</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>449</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>449</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>34</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>34</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>449</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>55</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>55</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>5</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>5</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Hydro One Networks Inc.</Current_Company_Name>
<Historical_Company_Name>Haldimand County Hydro Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>134</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>138</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.101448059082</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>22152</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>26429</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>83.8170166015625</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>448</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>447</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.7767868041992</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2231</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2234</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.8657150268555</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>8</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>10</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>80</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>32</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>32</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>855</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>26429</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.23508262634277</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5519</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5564</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.1912307739258</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>45</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>45</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>330</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>330</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>6</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>6</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Hydro One Networks Inc.</Current_Company_Name>
<Historical_Company_Name>Haldimand County Hydro Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>8</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>8</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>19126</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>22625</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>84.5348052978516</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>249</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>249</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1242</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1243</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.919548034668</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>15</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>15</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>22</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>22</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>847</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>22625</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.74364638328552</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3866</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3917</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.6979827880859</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>52</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>52</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>191</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>191</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Hydro One Networks Inc.</Current_Company_Name>
<Historical_Company_Name>Hydro One Networks Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>16933</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>17363</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.5234680175781</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>1079286</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1413582</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>76.3511428833008</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>27244</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>26838</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.509765625</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>329094</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>329094</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>3274</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>4293</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>76.26</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>29258</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1413582</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.06977725028992</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>29468</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>29909</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.5255279541016</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>506</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>487</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>96.2450561523438</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>7128</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>7269</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>98.0602569580078</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>454</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>455</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>99.7802200317383</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Hydro One Networks Inc.</Current_Company_Name>
<Historical_Company_Name>Hydro One Networks Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>16203</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>16439</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.5643920898438</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>1154373</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1555350</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>74.2194976806641</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>26778</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>26656</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.5444030761719</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>360735</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>360735</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>3487</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>4632</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>75.28</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>41339</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1555350</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.65785837173462</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>30634</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>30780</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.5256652832031</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>541</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>533</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>98.5212554931641</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>11541</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>11719</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>98.4811019897461</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>632</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>637</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>99.2150726318359</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Hydro One Networks Inc.</Current_Company_Name>
<Historical_Company_Name>Hydro One Networks Inc.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>18691</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>19061</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.0588607788086</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>1100363</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1344362</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>81.8502044677734</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>26656</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>26374</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.9420776367188</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>279974</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>279974</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>3286</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>4252</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>77.28</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>28763</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1344362</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.13952779769897</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>29637</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>29949</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.9582290649414</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>854</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>851</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>99.6487121582031</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>4980</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>5072</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>98.1861190795898</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>879</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>881</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>99.7729873657227</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Hydro One Networks Inc.</Current_Company_Name>
<Historical_Company_Name>Hydro One Networks Inc.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>17658</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>17779</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.3194198608398</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>907569</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1162816</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>78.0492324829102</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>27585</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>27572</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.9528732299805</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>240861</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>240861</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>3837</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>5855</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>65.53</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>35388</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1162816</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.043301820755</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>32247</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>32262</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.9535064697266</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>445</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>433</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>97.3033676147461</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>800</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>814</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>98.2800979614258</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>720</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>724</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>99.4475173950195</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Hydro One Networks Inc.</Current_Company_Name>
<Historical_Company_Name>Hydro One Networks Inc.</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>14104</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>14131</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.8089294433594</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>715370</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>931048</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>76.8349227905273</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>27069</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>27068</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.9963073730469</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>175382</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>175384</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.9988632202148</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>3792</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>4383</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>86.52</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>18749</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>931048</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.01375222206116</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>31563</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>31564</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.9968338012695</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>217</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>217</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>3027</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>3034</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.7692794799805</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>162</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>168</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>96.4285736083984</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Hydro One Networks Inc.</Current_Company_Name>
<Historical_Company_Name>Hydro One Networks Inc.</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>14123</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>14154</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.7809829711914</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>670704</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>955720</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>70.1778793334961</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>25815</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>25811</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.984504699707</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>156007</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>157054</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.3333511352539</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>3721</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>4867</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>76.45</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>37496</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>955720</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.92332482337952</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>29548</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>29552</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.9864654541016</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>263</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>263</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>135</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>137</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>98.5401458740234</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>134</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>138</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>97.101448059082</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Hydro One Networks Inc.</Current_Company_Name>
<Historical_Company_Name>Hydro One Networks Inc.</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>18251</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>18255</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.9780883789062</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>716108</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1017020</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>70.4123840332031</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>31322</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>31321</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.9968109130859</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>297725</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>297954</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.9231414794922</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>3665</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>4821</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>76.02</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>44772</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1017020</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.40227317810059</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>39289</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>39650</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.0895309448242</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>568</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>568</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>647</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>650</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.538459777832</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>309</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>313</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>98.7220458984375</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Hydro One Networks Inc.</Current_Company_Name>
<Historical_Company_Name>Hydro One Networks Inc.</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>14486</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>14506</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.8621292114258</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>771016</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1061306</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>72.6478500366211</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>30676</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>30674</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.9934768676758</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>269458</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>275354</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>97.858757019043</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>4478</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>5471</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>81.85</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>43128</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1061306</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.06367254257202</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>38193</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>38196</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.9921493530273</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>252</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>252</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>3480</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>3506</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.258415222168</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>401</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>415</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>96.6265029907227</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Hydro One Networks Inc.</Current_Company_Name>
<Historical_Company_Name>Hydro One Networks Inc.</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>14657</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>14662</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.9658966064453</Low_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>683445</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>873470</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>78.2448120117188</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>28529</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>28529</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>278739</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>289127</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>96.407112121582</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>3544</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>4133</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>85.75</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>12050</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>873470</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.37955510616302</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>28820</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>28820</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>203</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>201</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>99.014778137207</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>3179</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>3214</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>98.9110107421875</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>612</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>680</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>90</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Hydro One Networks Inc.</Current_Company_Name>
<Historical_Company_Name>Hydro One Networks Inc.</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>14063</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>14072</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.9360427856445</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>686304</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>879805</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>78.0063781738281</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>29109</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>29109</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>317948</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>332924</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>95.5016784667969</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>3771</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>4351</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>86.67</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>11630</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>879805</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.32188379764557</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>25919</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>25919</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>60</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>60</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>2307</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>2338</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>98.6740798950195</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>690</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>761</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>90.6701736450195</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Hydro One Networks Inc.</Current_Company_Name>
<Historical_Company_Name>Hydro One Networks Inc.</Historical_Company_Name>
<Year>2025</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>13916</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>13923</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.9497222900391</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>687454</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1030731</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>66.6957702636719</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>29613</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>28613</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>96.6231079101562</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>290895</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>301921</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>96.3480529785156</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>4333</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>5730</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>75.62</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>31979</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1030731</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.10255527496338</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>25915</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>25915</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>113</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>113</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>4288</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>4336</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>98.8929901123047</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>599</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>649</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>92.2958374023438</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Hydro One Networks Inc.</Current_Company_Name>
<Historical_Company_Name>Hydro One Networks Inc. (Orillia-Peterborough service areas)</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>90</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>90</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>10707</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>11563</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>92.5970764160156</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>213</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>213</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>53</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>53</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>16</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>16</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>9</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>11563</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>7.78344720602036E-02</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2430</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2501</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.1611328125</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>163</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>163</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>5</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>5</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Hydro One Networks Inc.</Current_Company_Name>
<Historical_Company_Name>Hydro One Networks Inc. (Orillia-Peterborough service areas)</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>242</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>242</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>11484</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>11892</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>96.5691223144531</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>308</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>308</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>12</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>12</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>19</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>19</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>8</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>11892</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>6.72721192240715E-02</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2575</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2654</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.0233612060547</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>179</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>179</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>3</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>3</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Hydro One Networks Inc.</Current_Company_Name>
<Historical_Company_Name>Hydro One Networks Inc. (Orillia-Peterborough service areas)</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>357</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>357</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>9489</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>9739</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>97.4329986572266</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>394</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>394</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>20</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>20</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>5</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>5</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>3</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>9739</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.08039840310812E-02</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2448</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2505</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.7245483398438</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>158</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>158</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>7</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>7</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Hydro One Networks Inc.</Current_Company_Name>
<Historical_Company_Name>Hydro One Networks Inc. (Orillia-Peterborough service areas)</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>415</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>415</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>2</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>2</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>10821</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>11161</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>96.9536743164062</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>457</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>456</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.7811813354492</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>19</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>19</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>6</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>6</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>11161</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>8.95977020263672E-03</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2738</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2777</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.5956039428711</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>135</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>135</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>17</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>17</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Hydro One Networks Inc.</Current_Company_Name>
<Historical_Company_Name>Hydro One Networks Inc. (Orillia-Peterborough service areas)</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>400</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>400</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>11</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>11</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>13203</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>13359</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>98.8322448730469</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>456</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>456</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>15</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>15</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>5</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>5</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>13359</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2589</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2651</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.661262512207</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>91</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>91</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Hydro One Networks Inc.</Current_Company_Name>
<Historical_Company_Name>Hydro One Networks Inc. (Orillia-Peterborough service areas)</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>351</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>351</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>12234</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>12403</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>98.6374282836914</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>383</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>383</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>14</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>14</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>4</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>4</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>12403</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2302</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2370</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.1307983398438</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>3</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>3</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Hydro One Networks Inc.</Current_Company_Name>
<Historical_Company_Name>Hydro One Networks Inc. - 1937680 Ontario Inc. (Peterborough Distribution)</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>322</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>326</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.7730026245117</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>60099</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>73487</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>81.7818145751953</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1335</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1328</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.4756546020508</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1106</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1106</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>7</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>8</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>87.5</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1120</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>73487</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.52407908439636</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>6132</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>6773</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>90.5359497070312</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>641</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>639</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>99.68798828125</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>1088</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1089</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.9081726074219</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>12</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>12</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Hydro One Networks Inc.</Current_Company_Name>
<Historical_Company_Name>Hydro One Networks Inc. - 1937680 Ontario Inc. (Peterborough Distribution)</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>324</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>334</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.005989074707</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>4</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>4</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>57774</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>68322</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>84.5613403320312</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1410</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1404</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.5744705200195</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>960</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>960</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>13</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>13</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>900</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>68322</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.31729161739349</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5913</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>6315</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>93.6342010498047</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>402</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>402</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>1007</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1007</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>17</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>20</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>85</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Hydro One Networks Inc.</Current_Company_Name>
<Historical_Company_Name>Hydro One Networks Inc. - 1937680 Ontario Inc. (Peterborough Distribution)</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>393</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>403</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.5186080932617</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>2</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>2</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>51109</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>56521</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>90.4247970581055</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>976</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>975</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.8975372314453</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1126</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1126</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>11</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>11</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>424</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>56521</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.750163674354553</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5046</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5601</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>90.0910568237305</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>555</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>555</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>627</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>627</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>20</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>21</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>95.2380981445312</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Hydro One Networks Inc.</Current_Company_Name>
<Historical_Company_Name>Hydro One Networks Inc. - 1937680 Ontario Inc. (Peterborough Distribution)</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>245</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>247</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.1902847290039</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>3</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>3</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>45830</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>52394</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>87.4718475341797</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1121</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1120</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.9107971191406</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>970</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>970</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>36</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>36</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>623</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>52394</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.1890674829483</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5272</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>6017</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>87.6184158325195</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>745</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>609</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>81.7449645996094</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>564</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>564</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>37</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>37</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Hydro One Networks Inc.</Current_Company_Name>
<Historical_Company_Name>Hydro One Networks Inc. - 1937680 Ontario Inc. (Peterborough Distribution)</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>228</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>234</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.4358978271484</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>4</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>4</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>48838</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>64604</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>75.5959396362305</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>765</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>765</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1191</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1191</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>29</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>31</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>93.5483856201172</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1875</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>64604</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.9022970199585</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>6218</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>6957</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>89.3776016235352</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>739</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>739</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>569</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>569</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Hydro One Networks Inc.</Current_Company_Name>
<Historical_Company_Name>Hydro One Networks Inc. - 1937680 Ontario Inc. (Peterborough Distribution)</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>232</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>236</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.3050842285156</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>13</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>13</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>46164</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>54947</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>84.0155029296875</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>559</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>558</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.8211059570312</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2731</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2731</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>26</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>26</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>925</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>54947</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.68344044685364</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5682</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>6114</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>92.9342498779297</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>432</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>432</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>0</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>0</Reconnections_-_Total>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Hydro One Networks Inc.</Current_Company_Name>
<Historical_Company_Name>Woodstock Hydro Services Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>257</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>257</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>14884</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>20758</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>71.7024765014648</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>578</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>578</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>74</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>74</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>12</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>12</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1285</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>20758</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>6.19038438796997</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2733</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2953</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>92.5499496459961</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>404</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>404</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>10</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>10</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Hydro One Networks Inc.</Current_Company_Name>
<Historical_Company_Name>Woodstock Hydro Services Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>149</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>149</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>9687</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>13338</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>72.627082824707</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>376</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>376</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>57</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>57</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>3</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>3</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>678</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>13338</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.08322095870972</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2277</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2401</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>94.8354873657227</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>282</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>282</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>9</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>9</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Hydro Ottawa Limited</Current_Company_Name>
<Historical_Company_Name>Hydro Ottawa Limited</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>4516</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>4516</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>49</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>49</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>245733</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>297802</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>82.5155639648438</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>3958</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>3845</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>97.14501953125</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>18476</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>18480</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.9783554077148</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>197</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>201</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>98.0099487304688</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>4915</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>297802</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.65042543411255</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3958</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3958</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>112</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>112</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>4047</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>4047</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>56</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>56</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Hydro Ottawa Limited</Current_Company_Name>
<Historical_Company_Name>Hydro Ottawa Limited</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>3408</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>3408</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>68</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>68</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>244332</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>291644</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>83.7774810791016</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2373</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2363</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.5785903930664</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>23092</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>23097</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.9783554077148</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>182</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>186</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>97.8494644165039</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>5312</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>291644</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.82139873504639</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>81943</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>81943</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>3446</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>3446</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>5763</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>5763</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>16</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>16</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Hydro Ottawa Limited</Current_Company_Name>
<Historical_Company_Name>Hydro Ottawa Limited</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>4310</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>4310</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>46</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>46</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>208293</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>244858</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>85.0668563842773</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>5097</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>5068</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.431037902832</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>14321</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>14337</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.8883972167969</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>210</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>211</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>99.5260696411133</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>4251</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>244858</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.73610830307007</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5097</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5097</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>29</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>29</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>3385</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>3385</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>57</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>57</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Hydro Ottawa Limited</Current_Company_Name>
<Historical_Company_Name>Hydro Ottawa Limited</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>4860</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>4860</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>38</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>38</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>199255</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>224545</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>88.7372207641602</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>6020</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>5999</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.6511611938477</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>28162</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>28179</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.9396743774414</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>201</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>208</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>96.6346130371094</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1012</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>224545</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.450689166784286</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>6020</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>6020</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>21</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>21</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>2916</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>2916</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>133</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>133</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Hydro Ottawa Limited</Current_Company_Name>
<Historical_Company_Name>Hydro Ottawa Limited</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>4835</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>4835</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>53</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>53</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>181014</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>210116</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>86.1495590209961</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>6883</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>6855</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.5932006835938</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>25860</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>25877</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.9343032836914</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>206</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>211</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>97.6303329467773</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1683</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>210116</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.800986111164093</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>6883</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>6883</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>28</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>28</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>2962</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>2962</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>30</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>30</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Hydro Ottawa Limited</Current_Company_Name>
<Historical_Company_Name>Hydro Ottawa Limited</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>5301</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>5301</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>44</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>44</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>141256</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>189358</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>74.5973205566406</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>8359</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>8322</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.5573654174805</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>18781</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>18804</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.877685546875</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>193</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>197</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>97.9695434570312</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>6977</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>189358</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.68455529212952</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8359</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>8359</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>37</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>37</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>1186</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1186</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>17</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>17</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Hydro Ottawa Limited</Current_Company_Name>
<Historical_Company_Name>Hydro Ottawa Limited</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>5024</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>5024</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>49</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>49</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>155174</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>186632</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>83.1443710327148</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>9001</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>8898</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.8556823730469</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>16970</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>17168</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.8466949462891</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>192</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>198</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>96.9696960449219</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1741</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>186632</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.932851791381836</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>9001</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>9001</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>103</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>103</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>2068</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>2068</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>52</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>52</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Hydro Ottawa Limited</Current_Company_Name>
<Historical_Company_Name>Hydro Ottawa Limited</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>5155</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>5155</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>21</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>21</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>154925</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>201706</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>76.8073348999023</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>9717</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>9662</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.4339828491211</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>20706</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>21350</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>96.9836044311523</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>189</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>202</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>93.5643539428711</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>3149</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>201706</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.56118309497833</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>9717</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>9717</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>55</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>55</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>2606</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>2606</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>100</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>100</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Hydro Ottawa Limited</Current_Company_Name>
<Historical_Company_Name>Hydro Ottawa Limited</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>3270</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>3270</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>32</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>32</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>157113</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>180606</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>86.9921264648438</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>9379</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>8940</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>95.3193283081055</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>23357</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>25528</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>91.4956130981445</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>227</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>249</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>91.1646575927734</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1342</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>180606</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.743053913116455</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8988</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>9379</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>95.8311157226562</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>439</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>59</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>13.4396352767944</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>3442</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>3442</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>87</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>87</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Hydro Ottawa Limited</Current_Company_Name>
<Historical_Company_Name>Hydro Ottawa Limited</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>8338</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>8338</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>42</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>42</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>174476</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>204542</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>85.3008193969727</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>11886</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>11787</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.1670837402344</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>25274</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>26135</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>96.70556640625</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>196</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>206</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>95.1456298828125</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1917</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>204542</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.937215805053711</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>11886</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>11886</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>99</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>99</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>5421</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>5421</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>220</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>220</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Hydro Ottawa Limited</Current_Company_Name>
<Historical_Company_Name>Hydro Ottawa Limited</Historical_Company_Name>
<Year>2025</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>5613</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>5613</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>63</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>63</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>169013</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>204844</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>82.5081558227539</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>10810</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>10738</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.3339538574219</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>28808</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>29691</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>97.0260314941406</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>211</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>216</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>97.685188293457</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2771</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>204844</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.35273671150208</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>10810</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>10810</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>72</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>72</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>4677</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>4678</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.9786224365234</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>203</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>203</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>InnPower Corporation</Current_Company_Name>
<Historical_Company_Name>InnPower Corporation</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>459</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>469</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.867805480957</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>16954</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>21095</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>80.369758605957</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>388</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>356</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>91.7525787353516</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>356</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>365</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>97.5342483520508</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>33</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>33</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2222</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>23317</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>9.52952766418457</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4334</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4433</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.7667465209961</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>332</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>333</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.6996994018555</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>7</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>7</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>InnPower Corporation</Current_Company_Name>
<Historical_Company_Name>InnPower Corporation</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>345</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>364</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>94.7802200317383</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>19057</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>23798</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>80.0781555175781</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>338</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>323</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>95.5621337890625</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>437</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>441</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.0929718017578</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>30</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>30</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2439</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>26237</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>9.2960319519043</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4581</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4827</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>94.9036636352539</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>15</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>15</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>360</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>362</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.4475173950195</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>13</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>13</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>InnPower Corporation</Current_Company_Name>
<Historical_Company_Name>InnPower Corporation</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>666</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>714</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>93.2773132324219</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>18633</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>23225</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>80.2282028198242</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>354</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>331</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>93.5028228759766</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>556</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>559</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.4633255004883</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>22</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>23</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>95.65</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1288</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>23225</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.54574823379517</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4731</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4836</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.8287811279297</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>23</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>23</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>193</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>196</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>98.4693908691406</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>21</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>21</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>InnPower Corporation</Current_Company_Name>
<Historical_Company_Name>InnPower Corporation</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>664</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>723</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>91.8395538330078</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>19537</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>23300</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>83.8497848510742</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>383</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>334</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>87.2062683105469</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1609</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1614</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.6902084350586</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>45</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>47</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>95.74</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>927</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>23300</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.97854065895081</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5317</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5582</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>95.2525939941406</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>52</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>52</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>179</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>181</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>98.8950271606445</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>25</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>25</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>InnPower Corporation</Current_Company_Name>
<Historical_Company_Name>InnPower Corporation</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>452</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>454</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.5594711303711</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>20692</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>22889</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>90.4015045166016</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>375</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>369</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.4000015258789</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1051</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1052</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.9049453735352</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>141</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>144</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>97.92</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>506</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>22889</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.21066880226135</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5115</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5335</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>95.8762893676758</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>6</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>6</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>158</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>158</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>InnPower Corporation</Current_Company_Name>
<Historical_Company_Name>InnPower Corporation</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>419</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>419</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>21902</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>23670</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>92.530632019043</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>409</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>407</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.5110015869141</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1847</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1857</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.4614944458008</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>48</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>48</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>593</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>23670</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.5052809715271</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5286</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5288</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.9621810913086</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>50</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>50</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>InnPower Corporation</Current_Company_Name>
<Historical_Company_Name>InnPower Corporation</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>398</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>400</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.5</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>22925</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>25421</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>90.1813430786133</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>470</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>470</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1477</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1479</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.8647766113281</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>32</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>32</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>481</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>25471</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.88842213153839</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5809</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5814</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.9140014648438</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>4</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>4</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>39</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>39</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>InnPower Corporation</Current_Company_Name>
<Historical_Company_Name>InnPower Corporation</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>850</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>887</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>95.8286361694336</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>18385</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>22162</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>82.9573135375977</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>532</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>532</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>896</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>900</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.5555572509766</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>50</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>51</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>98.04</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>351</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>22162</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.58379209041595</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>6193</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>6193</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>37</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>37</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>88</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>88</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>InnPower Corporation</Current_Company_Name>
<Historical_Company_Name>InnPower Corporation</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1540</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1549</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.4189834594727</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>21022</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>26522</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>79.2624969482422</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>381</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>381</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2792</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2801</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.6786880493164</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>41</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>41</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>967</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>26522</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.64602971076965</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>6503</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>6510</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.8924713134766</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>16</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>16</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>68</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>68</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>InnPower Corporation</Current_Company_Name>
<Historical_Company_Name>InnPower Corporation</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1340</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1345</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.6282501220703</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>23667</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>28706</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>82.4461822509766</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>425</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>424</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.7647094726562</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2128</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2274</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>93.5795974731445</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>42</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>42</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1416</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>28706</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.93276643753052</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>7864</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>7871</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.9110641479492</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>7</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>7</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>57</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>57</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>8</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>8</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>InnPower Corporation</Current_Company_Name>
<Historical_Company_Name>InnPower Corporation</Historical_Company_Name>
<Year>2025</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>698</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>714</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.7591018676758</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>21008</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>35909</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>58.5034408569336</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>578</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>578</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1367</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1660</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>82.3493957519531</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>24</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>24</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>5281</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>35909</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>14.7066192626953</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>7228</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>7234</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.9170608520508</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>38</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>38</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>108</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>108</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>3</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>3</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Kingston Hydro Corporation</Current_Company_Name>
<Historical_Company_Name>Kingston Hydro Corporation</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>257</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>257</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>3</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>3</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>37783</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>57412</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>65.8102798461914</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>816</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>816</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3771</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3771</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>26</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>26</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2736</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>57412</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.76555442810059</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>7473</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>8108</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>92.1682281494141</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>662</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>663</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.8491668701172</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>15</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>15</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Kingston Hydro Corporation</Current_Company_Name>
<Historical_Company_Name>Kingston Hydro Corporation</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>153</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>153</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>2</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>2</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>44397</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>67244</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>66.0237350463867</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>561</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>549</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>97.8609619140625</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>4469</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>4469</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>28</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>28</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2435</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>67244</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.62114095687866</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>7160</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>7486</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>95.6452026367188</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>12</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>12</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>646</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>648</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.6913604736328</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>7</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>7</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Kingston Hydro Corporation</Current_Company_Name>
<Historical_Company_Name>Kingston Hydro Corporation</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>107</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>107</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>44315</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>64449</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>68.7597961425781</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>610</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>610</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>4364</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>4364</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>17</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>17</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1965</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>64449</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.04892230033875</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>7370</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>7492</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.3715972900391</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>21</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>21</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>576</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>578</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.6539764404297</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>21</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>21</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Kingston Hydro Corporation</Current_Company_Name>
<Historical_Company_Name>Kingston Hydro Corporation</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>220</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>220</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>4</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>4</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>38016</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>62551</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>60.776008605957</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>455</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>449</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.6813201904297</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>4522</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>4522</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>20</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>21</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>95.2380981445312</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>3552</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>62551</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.67856645584106</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8153</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>8317</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.0281372070312</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>6</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>6</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>447</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>449</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.5545654296875</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>5</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>5</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Kingston Hydro Corporation</Current_Company_Name>
<Historical_Company_Name>Kingston Hydro Corporation</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>172</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>172</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>39305</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>60820</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>64.6251220703125</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>374</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>373</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.7326202392578</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>5567</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>5567</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>24</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>26</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>92.3076934814453</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2580</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>60820</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.24202585220337</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8224</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>8497</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>96.7871017456055</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>11</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>11</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>257</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>257</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Kingston Hydro Corporation</Current_Company_Name>
<Historical_Company_Name>Kingston Hydro Corporation</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>215</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>215</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>4</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>4</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>33288</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>51490</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>64.6494445800781</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>210</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>209</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.523811340332</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>7610</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>7610</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>24</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>24</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2354</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>51490</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.57176160812378</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>7578</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>7658</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.9553375244141</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>128</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>128</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Kingston Hydro Corporation</Current_Company_Name>
<Historical_Company_Name>Kingston Hydro Corporation</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>328</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>328</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>3</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>3</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>37420</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>48328</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>77.4292373657227</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>486</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>484</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.5884780883789</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>8230</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>8230</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>20</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>21</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>95.2380981445312</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2545</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>48328</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.2660984992981</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>7183</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>7241</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.1990051269531</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>163</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>163</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Kingston Hydro Corporation</Current_Company_Name>
<Historical_Company_Name>Kingston Hydro Corporation</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>241</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>241</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>7</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>7</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>34121</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>45456</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>75.0637969970703</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>341</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>341</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>8095</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>8095</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>17</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>19</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>89.4736862182617</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1745</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>45456</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.83887720108032</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5974</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>7968</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>74.9748992919922</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>4</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>4</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>188</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>188</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Kingston Hydro Corporation</Current_Company_Name>
<Historical_Company_Name>Kingston Hydro Corporation</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>274</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>274</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>7</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>7</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>32919</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>40695</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>80.8919982910156</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>388</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>388</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>7662</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>7662</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>6</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>6</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1404</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>40695</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.45005536079407</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3548</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3588</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.8851699829102</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>565</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>565</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>201</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>202</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.5049514770508</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>11</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>11</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Kingston Hydro Corporation</Current_Company_Name>
<Historical_Company_Name>Kingston Hydro Corporation</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>347</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>347</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>2</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>2</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>35035</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>41118</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>85.2059936523438</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>349</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>349</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>8121</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>8121</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>10</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>10</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1058</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>41118</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.573082447052</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2964</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2964</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>416</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>416</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>137</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>140</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>97.8571395874023</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>6</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>6</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Kingston Hydro Corporation</Current_Company_Name>
<Historical_Company_Name>Kingston Hydro Corporation</Historical_Company_Name>
<Year>2025</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>163</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>163</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>29666</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>43219</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>68.6411056518555</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>402</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>402</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>9216</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>9216</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>7</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>7</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2159</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>43219</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.99548816680908</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2879</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2879</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>876</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>876</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>396</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>396</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>5</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>5</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Lakefront Utilities Inc.</Current_Company_Name>
<Historical_Company_Name>Lakefront Utilities Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>154</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>154</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>12374</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>13427</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>92.1575927734375</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>86</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>86</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>207</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>207</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>7</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>7</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>126</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>13427</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.93840765953064</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>86</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>86</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>76</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>78</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>97.4358978271484</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>2</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>2</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Lakefront Utilities Inc.</Current_Company_Name>
<Historical_Company_Name>Lakefront Utilities Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>200</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>203</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.5221710205078</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>10927</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>11979</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>91.2179641723633</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>205</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>203</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.0243911743164</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>477</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>543</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>87.8453063964844</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>4</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>4</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>69</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>11979</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.576008021831512</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>656</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>682</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>96.1876831054688</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>111</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>116</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>95.6896514892578</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>3</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>3</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Lakefront Utilities Inc.</Current_Company_Name>
<Historical_Company_Name>Lakefront Utilities Inc.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>179</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>180</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.4444427490234</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>4399</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4784</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>91.9523391723633</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>96</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>96</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>361</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>361</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>12</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>4784</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.250836133956909</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>837</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>866</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>96.6512680053711</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>92</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>92</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>3</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>3</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Lakefront Utilities Inc.</Current_Company_Name>
<Historical_Company_Name>Lakefront Utilities Inc.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>196</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>198</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.9898986816406</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>4086</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4280</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>95.4672927856445</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>110</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>109</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.0909118652344</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>313</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>313</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>2</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>2</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>168</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>4280</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.9252336025238</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>949</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>962</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.6486511230469</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>106</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>106</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>6</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>6</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Lakefront Utilities Inc.</Current_Company_Name>
<Historical_Company_Name>Lakefront Utilities Inc.</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>201</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>206</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.5728149414062</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>3492</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>3711</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>94.0986251831055</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>142</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>142</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>289</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>292</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.9726028442383</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>39</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>3711</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.05092966556549</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>909</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>937</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.0117416381836</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>109</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>109</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Lakefront Utilities Inc.</Current_Company_Name>
<Historical_Company_Name>Lakefront Utilities Inc.</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>258</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>283</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>91.1660766601562</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>5340</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>6491</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>82.2677536010742</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>103</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>103</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>342</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>342</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>40</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>6491</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.616237878799438</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>715</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>784</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>91.1989822387695</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>51</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>51</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Lakefront Utilities Inc.</Current_Company_Name>
<Historical_Company_Name>Lakefront Utilities Inc.</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>235</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>253</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>92.8853759765625</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>3626</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>3792</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>95.6223602294922</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>94</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>88</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>93.6170196533203</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>658</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>664</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.0963821411133</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>31</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>3792</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.817510545253754</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>656</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>704</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>93.1818161010742</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>6</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>6</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>44</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>44</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>2</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>2</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Lakefront Utilities Inc.</Current_Company_Name>
<Historical_Company_Name>Lakefront Utilities Inc.</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>255</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>269</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>94.795539855957</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>2989</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>3311</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>90.2748413085938</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>90</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>89</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.8888854980469</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>682</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>682</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>30</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>3311</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.906070649623871</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>878</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>892</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.4304962158203</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>40</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>40</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>2</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>2</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Lakefront Utilities Inc.</Current_Company_Name>
<Historical_Company_Name>Lakefront Utilities Inc.</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>341</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>368</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>92.6630401611328</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>3437</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>3480</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>98.7643661499023</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>81</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>78</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>96.2962951660156</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>362</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>362</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>15</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>3480</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.431034475564957</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2469</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2636</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>93.6646423339844</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>3</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>3</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>45</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>45</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Lakefront Utilities Inc.</Current_Company_Name>
<Historical_Company_Name>Lakefront Utilities Inc.</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>483</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>529</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>91.3043441772461</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>4</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>4</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>4819</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4906</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>98.2266616821289</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>93</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>88</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>94.6236572265625</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>332</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>343</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>96.7929992675781</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>2</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>2</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>23</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>4906</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.468813687562943</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2280</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2677</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>85.1699676513672</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>5</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>5</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>35</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>35</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>5</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>5</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Lakefront Utilities Inc.</Current_Company_Name>
<Historical_Company_Name>Lakefront Utilities Inc.</Historical_Company_Name>
<Year>2025</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>275</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>305</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>90.163932800293</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>4530</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4660</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>97.2102966308594</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>141</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>134</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>95.0354614257812</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>405</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>407</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.5085983276367</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>7</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>7</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>44</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>4660</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.94420599937439</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1641</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2086</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>78.6673049926758</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>7</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>7</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>51</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>51</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Lakeland Power Distribution Ltd.</Current_Company_Name>
<Historical_Company_Name>Lakeland Power Distribution Ltd.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>99</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>101</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.0197982788086</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>16011</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>17281</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>92.6508865356445</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>382</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>373</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>97.6439819335938</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>72</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>72</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>10</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>10</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>3</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>3</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>220</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>17281</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.27307450771332</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1986</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2107</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>94.2572402954102</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>9</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>9</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>224</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>224</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>5</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>5</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Lakeland Power Distribution Ltd.</Current_Company_Name>
<Historical_Company_Name>Lakeland Power Distribution Ltd.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>118</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>119</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.1596603393555</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>14864</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>16408</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>90.589958190918</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>592</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>584</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.6486511230469</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>71</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>74</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>95.9459457397461</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>5</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>5</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>5</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>5</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>323</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>16408</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.96855187416077</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2341</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2346</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.7868728637695</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>8</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>8</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>399</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>399</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>3</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>3</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Lakeland Power Distribution Ltd.</Current_Company_Name>
<Historical_Company_Name>Lakeland Power Distribution Ltd.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>134</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>134</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>13104</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>14857</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>88.2008514404297</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>599</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>599</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>57</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>59</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>96.6101684570312</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>3</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>3</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>6</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>6</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>251</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>14857</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.68943929672241</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2622</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2622</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>193</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>193</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Lakeland Power Distribution Ltd.</Current_Company_Name>
<Historical_Company_Name>Lakeland Power Distribution Ltd.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>251</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>251</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>11419</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>12278</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>93.0037460327148</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>501</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>501</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>11</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>11</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>8</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>8</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>2</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>2</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>155</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>12278</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.26242053508759</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2529</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2686</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>94.1548767089844</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>156</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>156</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>2</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>2</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Lakeland Power Distribution Ltd.</Current_Company_Name>
<Historical_Company_Name>Lakeland Power Distribution Ltd.</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>166</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>166</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>11330</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>12644</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>89.6077194213867</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>447</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>447</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>27</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>28</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>96.4285736083984</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>14</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>14</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>8</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>8</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>133</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>12644</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.05188226699829</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2169</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2678</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>80.993278503418</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>149</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>149</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Lakeland Power Distribution Ltd.</Current_Company_Name>
<Historical_Company_Name>Lakeland Power Distribution Ltd.</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>205</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>205</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>12071</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>13427</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>89.9009475708008</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>605</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>605</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>15</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>16</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>93.75</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>3</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>3</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>2</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>2</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>145</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>13427</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.07991361618042</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2223</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2591</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>85.796989440918</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>99</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>99</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Lakeland Power Distribution Ltd.</Current_Company_Name>
<Historical_Company_Name>Lakeland Power Distribution Ltd.</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>304</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>304</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>10435</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>11491</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>90.8101959228516</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>941</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>941</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>28</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>30</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>93.3333358764648</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>4</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>4</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>4</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>4</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>129</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>11491</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.12261772155762</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1767</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2501</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>70.651741027832</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>117</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>117</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Lakeland Power Distribution Ltd.</Current_Company_Name>
<Historical_Company_Name>Lakeland Power Distribution Ltd.</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>210</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>210</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>9381</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>10399</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>90.2105941772461</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>859</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>859</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>20</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>20</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>14</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>14</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>7</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>7</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>134</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>10399</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.28858542442322</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1576</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2350</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>67.0638275146484</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>138</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>138</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Lakeland Power Distribution Ltd.</Current_Company_Name>
<Historical_Company_Name>Lakeland Power Distribution Ltd.</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>245</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>245</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>8421</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>9018</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>93.3799057006836</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>708</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>708</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>21</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>21</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>12</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>13</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>92.3076934814453</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>9</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>9</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>103</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>9018</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.14216017723083</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1998</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2204</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>90.6533584594727</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>110</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>110</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Lakeland Power Distribution Ltd.</Current_Company_Name>
<Historical_Company_Name>Lakeland Power Distribution Ltd.</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>212</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>212</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>8969</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>9885</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>90.7334365844727</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>603</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>603</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>12</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>15</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>80</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>13</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>13</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>3</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>3</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>126</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>9885</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.27465856075287</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2121</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2140</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.1121520996094</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>107</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>107</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Lakeland Power Distribution Ltd.</Current_Company_Name>
<Historical_Company_Name>Lakeland Power Distribution Ltd.</Historical_Company_Name>
<Year>2025</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>176</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>176</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>9061</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>9985</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>90.7461166381836</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1290</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1290</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>45</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>52</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>86.538459777832</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>21</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>25</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>84</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>17</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>17</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>112</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>9985</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.12168252468109</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2973</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2996</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.232307434082</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>120</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>120</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>London Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>London Hydro Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1517</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1554</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.6190490722656</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>8</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>8</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>117335</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>172611</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>67.9765472412109</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>646</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>646</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>22052</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>22052</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>105</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>105</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>4449</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>172611</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.57747197151184</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>23782</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>24115</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.6191177368164</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>4878</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>4920</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.1463394165039</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>49</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>54</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>90.7407379150391</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>London Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>London Hydro Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1870</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1936</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>96.5909118652344</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>121718</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>181789</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>66.9556427001953</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1011</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1010</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.9010848999023</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>21566</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>21566</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>107</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>110</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>97.2727279663086</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>5604</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>181789</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.08269476890564</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>26134</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>26454</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.7903518676758</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>4388</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>4422</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.2311172485352</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>32</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>35</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>91.4285736083984</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>London Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>London Hydro Inc.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1796</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1841</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.5556793212891</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>2</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>2</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>118834</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>173303</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>68.5700759887695</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>745</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>744</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.8657684326172</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>22470</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>22470</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>109</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>113</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>96.4601745605469</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>5112</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>173303</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.94974708557129</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>26560</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>27896</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>95.2107849121094</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>2440</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>2442</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.918098449707</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>36</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>36</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>London Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>London Hydro Inc.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>2300</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>2312</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.4809722900391</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>102529</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>145788</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>70.3274612426758</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>348</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>348</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>22055</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>22056</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.9954681396484</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>131</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>135</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>97.0370407104492</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>4403</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>145788</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.02013874053955</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>23068</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>27877</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>82.7492218017578</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>2031</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>2032</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.9507904052734</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>18</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>18</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>London Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>London Hydro Inc.</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>2328</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>2344</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.3174057006836</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>3</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>3</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>97195</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>126567</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>76.7933197021484</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>270</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>270</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>24500</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>24500</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>172</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>175</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>98.2857131958008</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>3608</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>126567</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.85066413879395</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1594</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1594</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>2298</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>2304</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.7395858764648</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>5</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>5</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>London Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>London Hydro Inc.</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>2340</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>2367</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.8593139648438</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>78982</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>107594</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>73.4074401855469</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>303</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>303</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>29627</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>29627</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>136</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>146</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>93.1506881713867</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>4113</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>107594</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.82270383834839</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1612</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1612</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>796</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>796</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>14</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>14</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>London Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>London Hydro Inc.</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>3039</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>3065</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.1517105102539</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>4</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>4</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>74113</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>108554</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>68.2729339599609</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>487</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>487</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>20778</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>20778</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>135</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>145</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>93.1034469604492</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>5709</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>108554</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.25913381576538</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1965</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1965</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>716</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>727</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>98.486930847168</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>London Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>London Hydro Inc.</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>2860</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>2881</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.2710876464844</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>65953</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>94476</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>69.8092651367188</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>395</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>395</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>17708</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>17708</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>146</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>150</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>97.3333358764648</Emergency_Urban_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>4748</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>94476</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.02561473846436</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1947</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1947</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>1017</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1049</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>96.9494781494141</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>London Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>London Hydro Inc.</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1774</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1810</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.0110473632812</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>52116</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>69640</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>74.8363037109375</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>128</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>128</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>15993</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>15993</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>124</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>125</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>99.1999969482422</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>3454</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>69640</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.95979309082031</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1937</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1937</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>992</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1032</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>96.1240310668945</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>London Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>London Hydro Inc.</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>2075</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>2093</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.1399917602539</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>56893</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>79871</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>71.2311096191406</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>144</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>144</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>18254</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>18254</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>109</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>110</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>99.0909118652344</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>5339</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>79871</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>6.68452882766724</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1985</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1985</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>939</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>957</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>98.1191253662109</Reconnection_Performance_Standards_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>London Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>London Hydro Inc.</Historical_Company_Name>
<Year>2025</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1833</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1839</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.6737365722656</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>65438</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>86937</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>75.2705993652344</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>103</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>103</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>19022</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>19022</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>157</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>159</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>98.7421417236328</Emergency_Urban_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>5573</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>86937</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>6.4103889465332</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1976</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1976</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>1872</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1964</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>95.3156814575195</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Milton Hydro Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>Milton Hydro Distribution Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>779</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>807</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>96.5303573608398</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>30417</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>31601</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>96.2532806396484</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>373</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>373</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1022</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1022</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>8</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>8</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>621</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>31601</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.96512770652771</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>382</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>382</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>141</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>141</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>60</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>60</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Milton Hydro Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>Milton Hydro Distribution Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>994</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>998</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.5991973876953</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>27971</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>28931</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>96.6817626953125</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>498</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>498</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2014</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2014</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>3</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>3</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>8</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>8</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>457</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>28931</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.57962048053741</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>498</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>498</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>197</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>197</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>27</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>27</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Milton Hydro Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>Milton Hydro Distribution Inc.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1017</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1051</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>96.7649841308594</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>25577</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>26498</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>96.5242691040039</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>379</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>379</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1738</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1738</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>10</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>10</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>8</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>8</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>434</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>26498</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.63785946369171</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>379</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>379</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>122</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>122</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>16</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>16</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Milton Hydro Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>Milton Hydro Distribution Inc.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1782</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1789</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.6087188720703</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>20204</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>21523</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>93.8716735839844</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>396</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>396</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1353</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1353</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>13</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>13</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>9</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>9</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>255</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>21523</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.184779047966</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>396</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>396</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>47</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>47</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>10</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>10</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Milton Hydro Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>Milton Hydro Distribution Inc.</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>861</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>862</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.8839874267578</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>24097</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>28539</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>84.4353332519531</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>351</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>351</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>928</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>928</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>7</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>7</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>6</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>6</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>195</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>28539</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.683275520801544</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>351</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>351</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>146</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>147</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.3197250366211</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Milton Hydro Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>Milton Hydro Distribution Inc.</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>855</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>855</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>25076</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>34270</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>73.1718673706055</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>375</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>375</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>753</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>753</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>6</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>6</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>13</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>13</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>359</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>34270</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.04756343364716</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>375</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>375</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>29</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>29</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Milton Hydro Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>Milton Hydro Distribution Inc.</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>878</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>878</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>23539</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>30873</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>76.2446136474609</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>521</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>521</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>197</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>197</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>2</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>2</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>12</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>12</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>172</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>30873</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.557121098041534</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>521</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>521</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>60</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>60</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>3</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>3</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Milton Hydro Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>Milton Hydro Distribution Inc.</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>580</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>580</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>21681</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>27501</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>78.8371353149414</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>556</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>556</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>167</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>167</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>20</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>20</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>27</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>27</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>159</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>27501</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.57816082239151</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>556</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>556</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>77</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>77</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>18</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>18</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Milton Hydro Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>Milton Hydro Distribution Inc.</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>615</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>615</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>22653</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>26365</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>85.9207305908203</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>566</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>566</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>111</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>111</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>18</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>18</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>18</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>18</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>150</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>26365</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.568936109542847</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>566</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>566</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>137</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>159</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>86.1635208129883</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>25</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>25</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Milton Hydro Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>Milton Hydro Distribution Inc.</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>790</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>790</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>26492</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>29569</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>89.5938339233398</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>612</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>612</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>47</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>47</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>14</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>14</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>20</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>20</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>336</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>29569</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.13632524013519</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>612</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>612</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>130</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>131</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.2366409301758</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>22</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>22</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Milton Hydro Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>Milton Hydro Distribution Inc.</Historical_Company_Name>
<Year>2025</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>922</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>922</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>26069</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>28968</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>89.9924087524414</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>532</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>532</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>44</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>44</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>5</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>6</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>83.3333358764648</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>13</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>13</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>371</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>28968</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.28072357177734</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>532</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>532</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>173</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>173</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>25</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>25</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Newmarket-Tay Power Distribution Ltd.</Current_Company_Name>
<Historical_Company_Name>Midland Power Utility Corporation</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>72</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>72</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>9464</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>9467</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.9683074951172</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>150</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>150</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>140</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>140</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>5</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>5</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>0</Telephone_Call_Abandon_Rate_-_Incoming>
<Appointments_Scheduled_-_Scheduled>927</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>990</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>93.636360168457</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>112</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>112</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Newmarket-Tay Power Distribution Ltd.</Current_Company_Name>
<Historical_Company_Name>Midland Power Utility Corporation</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>155</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>155</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>10867</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>10873</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.9448165893555</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>171</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>170</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.4152069091797</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>100</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>100</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>8</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>8</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>0</Telephone_Call_Abandon_Rate_-_Incoming>
<Appointments_Scheduled_-_Scheduled>932</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>987</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>94.4275588989258</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>92</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>93</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>98.9247283935547</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Newmarket-Tay Power Distribution Ltd.</Current_Company_Name>
<Historical_Company_Name>Midland Power Utility Corporation</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>63</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>63</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>9437</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>9437</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>216</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>216</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>196</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>197</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.4923858642578</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>2</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>2</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>0</Telephone_Call_Abandon_Rate_-_Incoming>
<Appointments_Scheduled_-_Scheduled>1406</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1436</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.9108657836914</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>55</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>55</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>2</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>2</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Newmarket-Tay Power Distribution Ltd.</Current_Company_Name>
<Historical_Company_Name>Newmarket-Tay Power Distribution Ltd.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>367</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>367</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>31301</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>37276</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>83.9709167480469</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2200</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2155</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>97.9545440673828</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1282</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1282</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>11</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>11</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>532</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>37276</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.42719173431396</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2155</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2200</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.9545440673828</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>35</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>35</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>392</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>392</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>60</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>60</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Newmarket-Tay Power Distribution Ltd.</Current_Company_Name>
<Historical_Company_Name>Newmarket-Tay Power Distribution Ltd.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>525</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>525</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>30442</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>37214</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>81.8025436401367</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1335</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1332</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.7752838134766</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1361</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1361</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>27</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>28</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>96.4285736083984</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>546</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>37214</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.46718978881836</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>6722</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>6724</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.9702529907227</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>3</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>3</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>383</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>383</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>20</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>20</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Newmarket-Tay Power Distribution Ltd.</Current_Company_Name>
<Historical_Company_Name>Newmarket-Tay Power Distribution Ltd.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>428</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>429</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.7668991088867</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>30020</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>39168</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>76.6441955566406</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1067</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1066</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.9062805175781</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1094</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1094</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>19</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>20</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>95</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>339</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>39168</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.8655024766922</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>7361</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>7382</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.7155227661133</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>37</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>37</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>27</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>27</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Newmarket-Tay Power Distribution Ltd.</Current_Company_Name>
<Historical_Company_Name>Newmarket-Tay Power Distribution Ltd.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>625</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>625</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>24088</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>33993</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>70.8616485595703</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>7191</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>7190</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.9860916137695</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2203</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2204</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.9546279907227</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>31</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>33</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>93.9393920898438</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>391</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>33993</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.15023684501648</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8053</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>8104</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.3706817626953</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>296</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>296</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>10</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>10</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Newmarket-Tay Power Distribution Ltd.</Current_Company_Name>
<Historical_Company_Name>Newmarket-Tay Power Distribution Ltd.</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>495</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>495</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>2</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>2</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>20601</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>30039</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>68.5808486938477</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>991</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>990</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.8990936279297</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2065</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2066</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.9515991210938</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>20</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>20</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1495</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>30039</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.97686338424683</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8188</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>8283</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.8530731201172</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>181</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>181</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Newmarket-Tay Power Distribution Ltd.</Current_Company_Name>
<Historical_Company_Name>Newmarket-Tay Power Distribution Ltd.</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>313</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>319</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.1191253662109</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>4</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>3</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>75</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>21484</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>29173</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>73.643440246582</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>622</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>615</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.8745956420898</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2238</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2239</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.9553375244141</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>34</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>35</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>97.1428604125977</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>966</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>29173</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.31128096580505</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>6330</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>6603</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>95.8655166625977</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>10</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>10</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>63</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>63</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Newmarket-Tay Power Distribution Ltd.</Current_Company_Name>
<Historical_Company_Name>Newmarket-Tay Power Distribution Ltd.</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>285</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>296</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>96.2837829589844</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>5</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>5</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>19178</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>35021</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>54.7614288330078</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>852</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>841</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.7089233398438</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2505</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2505</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>24</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>25</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>96</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>3016</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>35021</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>8.61197566986084</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>6893</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>6988</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.6405258178711</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>11</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>11</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>30</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>30</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>2</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>2</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Newmarket-Tay Power Distribution Ltd.</Current_Company_Name>
<Historical_Company_Name>Newmarket-Tay Power Distribution Ltd.</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>285</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>299</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>95.3177261352539</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>3</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>3</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>19424</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>41140</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>47.2143898010254</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1047</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1009</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>96.3705825805664</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1459</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1459</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>31</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>32</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>96.875</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2740</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>41140</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>6.66018486022949</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>6755</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>7125</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>94.807014465332</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>14</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>14</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>51</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>51</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>5</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>5</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Newmarket-Tay Power Distribution Ltd.</Current_Company_Name>
<Historical_Company_Name>Newmarket-Tay Power Distribution Ltd.</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>153</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>157</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.4522323608398</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>2</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>2</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>18816</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>24427</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>77.0295181274414</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>857</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>830</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>96.8494720458984</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3360</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3360</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>26</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>27</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>96.2962951660156</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>417</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>24427</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.70712733268738</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>6745</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>6930</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.3304443359375</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>19</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>19</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>165</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>165</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>9</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>9</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Newmarket-Tay Power Distribution Ltd.</Current_Company_Name>
<Historical_Company_Name>Newmarket-Tay Power Distribution Ltd.</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>140</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>143</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.902099609375</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>3</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>3</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>18696</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>21420</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>87.2829132080078</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>748</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>737</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.529411315918</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>6276</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>6276</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>30</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>31</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>96.7741928100586</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>175</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>21420</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.816993474960327</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>6262</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>6325</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.0039520263672</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>8</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>8</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>209</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>209</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>16</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>16</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Newmarket-Tay Power Distribution Ltd.</Current_Company_Name>
<Historical_Company_Name>Newmarket-Tay Power Distribution Ltd.</Historical_Company_Name>
<Year>2025</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>100</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>100</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>16002</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>17954</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>89.1277694702148</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1082</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1059</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>97.8743057250977</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>5492</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>5492</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>21</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>21</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>343</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>18534</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.85065281391144</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>6997</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>7114</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.355354309082</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>6</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>6</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>214</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>214</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>9</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>9</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Niagara Peninsula Energy Inc.</Current_Company_Name>
<Historical_Company_Name>Niagara Peninsula Energy Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>695</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>760</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>91.4473648071289</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>55</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>52</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>94.5454559326172</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>46186</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>55878</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>82.6550674438477</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1004</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>961</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>95.7171325683594</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>8410</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>8410</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>54</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>59</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>91.5254211425781</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>41</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>49</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>83.67</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>549</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>55878</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.982497572898865</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>918</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>918</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>6</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>6</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>425</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>425</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>58</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>58</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Niagara Peninsula Energy Inc.</Current_Company_Name>
<Historical_Company_Name>Niagara Peninsula Energy Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>872</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>941</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>92.6673736572266</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>43</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>43</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>47395</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>57097</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>83.0078659057617</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>913</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>911</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.7809448242188</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>10065</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>10065</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>67</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>69</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>97.101448059082</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>43</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>46</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>93.48</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>532</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>57097</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.931747734546661</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>913</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>913</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>450</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>450</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>24</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>24</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Niagara Peninsula Energy Inc.</Current_Company_Name>
<Historical_Company_Name>Niagara Peninsula Energy Inc.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>848</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>927</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>91.4778823852539</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>57</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>57</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>42599</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>48412</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>87.9926452636719</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>241</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>237</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.3402481079102</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>9228</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>9916</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>93.0617218017578</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>66</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>68</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>97.0588226318359</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>69</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>69</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>452</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>48412</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.933652818202972</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>241</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>241</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>4</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>4</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>144</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>144</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>30</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>30</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Niagara Peninsula Energy Inc.</Current_Company_Name>
<Historical_Company_Name>Niagara Peninsula Energy Inc.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>434</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>465</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>93.3333358764648</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>54</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>49</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>90.7407379150391</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>36531</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>42540</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>85.8744735717773</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>898</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>888</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.8864135742188</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>7610</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>8822</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>86.2616195678711</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>63</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>63</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>46</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>46</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>539</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>42540</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.26704275608063</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>898</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>898</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>10</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>10</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>136</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>136</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>23</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>23</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Niagara Peninsula Energy Inc.</Current_Company_Name>
<Historical_Company_Name>Niagara Peninsula Energy Inc.</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>786</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>840</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>93.5714263916016</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>38085</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>44979</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>84.6728439331055</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>595</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>592</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.4957962036133</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>9818</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>11047</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>88.8748092651367</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>83</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>85</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>97.6470565795898</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>50</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>53</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>94.34</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>425</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>44979</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.94488537311554</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>595</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>595</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>3</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>3</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>485</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>485</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>11</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>11</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Niagara Peninsula Energy Inc.</Current_Company_Name>
<Historical_Company_Name>Niagara Peninsula Energy Inc.</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>911</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1060</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>85.9433975219727</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>38782</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>46817</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>82.8374328613281</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>346</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>346</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>18767</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>18896</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.3173141479492</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>49</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>50</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>98</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>33</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>34</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>97.06</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>580</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>46817</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.23886620998383</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>346</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>346</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>416</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>416</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Niagara Peninsula Energy Inc.</Current_Company_Name>
<Historical_Company_Name>Niagara Peninsula Energy Inc.</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>743</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>813</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>91.3899154663086</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>42059</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>48542</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>86.6445541381836</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1027</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1027</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>15977</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>16106</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.1990585327148</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>59</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>59</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>38</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>38</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1011</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>48542</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.08273243904114</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1027</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1027</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>317</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>317</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>8</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>8</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Niagara Peninsula Energy Inc.</Current_Company_Name>
<Historical_Company_Name>Niagara Peninsula Energy Inc.</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>676</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>822</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>82.2384414672852</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>36998</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>43675</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>84.7120742797852</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2274</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2274</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>15266</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>16813</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>90.7987899780273</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>68</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>68</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>33</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>33</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>326</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>43675</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.746422410011292</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2274</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2274</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>509</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>509</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>15</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>15</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Niagara Peninsula Energy Inc.</Current_Company_Name>
<Historical_Company_Name>Niagara Peninsula Energy Inc.</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>595</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>654</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>90.9785919189453</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>39500</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>44830</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>88.1106414794922</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1374</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1374</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>16669</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>16772</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.3858795166016</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>39</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>43</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>90.6976776123047</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>27</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>28</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>96.43</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>526</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>44830</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.17332148551941</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1374</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1374</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>693</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>693</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>18</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>18</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Niagara Peninsula Energy Inc.</Current_Company_Name>
<Historical_Company_Name>Niagara Peninsula Energy Inc.</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>292</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>306</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>95.4248352050781</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>40669</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>49877</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>81.5385818481445</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1271</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1271</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>17515</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>17631</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.3420715332031</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>29</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>33</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>87.8787841796875</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>19</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>19</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1272</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>49877</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.55027365684509</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1271</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1271</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>853</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>853</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>21</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>21</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Niagara Peninsula Energy Inc.</Current_Company_Name>
<Historical_Company_Name>Niagara Peninsula Energy Inc.</Historical_Company_Name>
<Year>2025</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>269</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>284</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>94.7183074951172</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>36697</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>47913</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>76.5909042358398</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>971</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>971</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>19666</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>19793</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.3583602905273</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>28</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>32</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>87.5</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>23</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>23</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1255</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>47913</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.61933088302612</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>971</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>971</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>753</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>753</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>16</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>16</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Niagara-on-the-Lake Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Niagara-on-the-Lake Hydro Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>377</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>389</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>96.915168762207</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>7</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>7</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>8147</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>9291</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>87.68701171875</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>297</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>296</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.6632995605469</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>4616</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>4618</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.9566879272461</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>10</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>10</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>1</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>1</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>35</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>9291</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.376708656549454</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>10703</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>10703</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>31</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>31</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>7</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>7</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Niagara-on-the-Lake Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Niagara-on-the-Lake Hydro Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>274</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>277</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.9169692993164</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>5</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>5</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>8023</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>9308</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>86.1946716308594</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>203</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>202</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.5073928833008</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3767</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3767</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>2</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>2</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>5</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>5</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>35</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>9308</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.376020640134811</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8721</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>8721</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>30</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>30</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>8</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>8</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Niagara-on-the-Lake Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Niagara-on-the-Lake Hydro Inc.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>187</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>189</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.9417953491211</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>6</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>6</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>6637</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>7606</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>87.2600555419922</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>367</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>367</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3555</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3555</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>5</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>5</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>10</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>10</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>37</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>7606</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.48645806312561</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8044</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>8044</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>37</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>37</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>2</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>2</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Niagara-on-the-Lake Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Niagara-on-the-Lake Hydro Inc.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>172</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>173</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.4219665527344</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>10</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>10</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>5871</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>6525</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>89.9770126342773</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>260</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>260</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>4016</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>4016</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>3</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>3</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>6</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>6</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>17</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>6525</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.260536402463913</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>6058</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>6058</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>31</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>31</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>16</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>16</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Niagara-on-the-Lake Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Niagara-on-the-Lake Hydro Inc.</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>144</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>144</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>9</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>9</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>6276</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>7230</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>86.8049774169922</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>160</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>160</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3751</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3751</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>6</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>6</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>4</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>4</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>43</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>7230</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.594744145870209</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5465</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5465</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>31</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>31</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Niagara-on-the-Lake Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Niagara-on-the-Lake Hydro Inc.</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>126</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>127</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.2126007080078</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>11</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>11</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>8024</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>8392</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>95.6148681640625</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>130</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>130</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>7067</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>7067</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>9</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>9</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>37</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>8392</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.440896093845367</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>7389</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>7389</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>22</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>22</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Niagara-on-the-Lake Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Niagara-on-the-Lake Hydro Inc.</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>166</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>166</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>8</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>8</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>8313</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>8453</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>98.3437805175781</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>139</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>139</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>8722</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>8722</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>4</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>4</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>4</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>4</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>27</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>8453</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.319413214921951</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8216</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>8216</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>15</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>15</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Niagara-on-the-Lake Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Niagara-on-the-Lake Hydro Inc.</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>208</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>208</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>13</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>13</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>5713</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>5827</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>98.043586730957</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>141</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>141</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>5588</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>5588</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>5</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>6</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>83.3333358764648</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>8</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>8</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>18</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>5827</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.308906823396683</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>6525</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>6525</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>24</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>24</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>2</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>2</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Niagara-on-the-Lake Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Niagara-on-the-Lake Hydro Inc.</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>197</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>197</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>12</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>12</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>5343</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>5434</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>98.3253555297852</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>240</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>240</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>5564</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>5564</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>7</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>7</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>8</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>8</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>8</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>5434</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.147221192717552</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3615</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3615</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>56</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>56</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>3</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>3</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Niagara-on-the-Lake Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Niagara-on-the-Lake Hydro Inc.</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>134</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>134</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>9</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>9</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>7377</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>7756</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>95.1134643554688</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>145</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>145</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>5286</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>5286</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>5</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>5</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>4</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>4</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>91</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>7756</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.17328524589539</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5058</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5058</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>47</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>47</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>5</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>5</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Niagara-on-the-Lake Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Niagara-on-the-Lake Hydro Inc.</Historical_Company_Name>
<Year>2025</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>107</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>109</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.1651382446289</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>9</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>9</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>6727</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>7346</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>91.5736465454102</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>139</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>139</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>4595</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>4595</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>11</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>11</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>8</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>8</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>258</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>7346</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.51211547851562</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2783</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2783</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>61</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>61</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>8</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>8</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>North Bay Hydro Distribution Limited</Current_Company_Name>
<Historical_Company_Name>Espanola Regional Hydro Distribution Corporation</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>6</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>6</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>3037</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>3991</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>76.0962142944336</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>6</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>6</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>75</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>78</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>96.1538467407227</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>139</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>3991</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.48283648490906</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>822</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>839</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.9737777709961</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>63</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>63</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>North Bay Hydro Distribution Limited</Current_Company_Name>
<Historical_Company_Name>Espanola Regional Hydro Distribution Corporation</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>14</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>14</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>3226</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4235</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>76.1747360229492</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>37</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>37</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>100</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>102</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.0392150878906</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>171</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>4235</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.03778028488159</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1003</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1033</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.0958404541016</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>39</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>39</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>North Bay Hydro Distribution Limited</Current_Company_Name>
<Historical_Company_Name>Espanola Regional Hydro Distribution Corporation</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>21</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>21</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>2</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>2</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>2872</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>3955</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>72.616943359375</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>55</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>54</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.1818161010742</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>104</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>115</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>90.4347839355469</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>3</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>3</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>185</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>3955</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.67762327194214</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1000</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1021</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.9431915283203</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>33</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>33</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>North Bay Hydro Distribution Limited</Current_Company_Name>
<Historical_Company_Name>Espanola Regional Hydro Distribution Corporation</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>11</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>11</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>4</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>4</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>2380</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>3368</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>70.6650848388672</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>66</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>66</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>130</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>134</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>97.0149230957031</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>241</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>3368</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>7.15558195114136</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>776</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>776</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>38</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>38</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>North Bay Hydro Distribution Limited</Current_Company_Name>
<Historical_Company_Name>Espanola Regional Hydro Distribution Corporation</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>12</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>12</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>2280</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>3617</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>63.0356636047363</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>69</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>68</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.5507278442383</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>75</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>75</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>302</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>3617</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>8.34946060180664</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>719</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>721</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.7226104736328</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>30</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>30</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>North Bay Hydro Distribution Limited</Current_Company_Name>
<Historical_Company_Name>Espanola Regional Hydro Distribution Corporation</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>21</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>21</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>2480</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>3645</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>68.0384063720703</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>69</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>67</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>97.101448059082</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>29</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>29</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>202</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>3645</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.5418381690979</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>392</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>392</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>3</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>3</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>North Bay Hydro Distribution Limited</Current_Company_Name>
<Historical_Company_Name>Espanola Regional Hydro Distribution Corporation</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>31</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>31</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>2394</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>3437</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>69.6537704467773</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>63</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>63</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>5</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>5</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>45</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>45</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>172</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>3437</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.00436449050903</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>554</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>554</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>7</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>7</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>North Bay Hydro Distribution Limited</Current_Company_Name>
<Historical_Company_Name>North Bay Hydro Distribution Limited</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>51</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>51</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>3</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>3</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>24451</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>29786</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>82.0888977050781</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>972</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>972</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>4229</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>4229</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>21</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>21</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>3</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>3</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1974</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>29786</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>6.62727451324463</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4235</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4235</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>518</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>518</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>10</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>10</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>North Bay Hydro Distribution Limited</Current_Company_Name>
<Historical_Company_Name>North Bay Hydro Distribution Limited</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>37</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>37</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>4</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>4</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>23949</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>28642</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>83.6149673461914</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>730</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>729</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.8630142211914</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3642</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3642</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>27</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>27</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>3</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>3</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1740</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>28642</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>6.0749945640564</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3748</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3749</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.9733276367188</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>589</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>589</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>3</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>3</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>North Bay Hydro Distribution Limited</Current_Company_Name>
<Historical_Company_Name>North Bay Hydro Distribution Limited</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>43</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>43</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>20401</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>23569</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>86.5586166381836</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>688</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>688</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>4271</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>4271</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>33</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>33</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1147</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>23569</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.86656188964844</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3768</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3768</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>500</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>500</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>North Bay Hydro Distribution Limited</Current_Company_Name>
<Historical_Company_Name>North Bay Hydro Distribution Limited</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>44</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>44</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>3</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>3</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>19335</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>21218</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>91.1254577636719</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>535</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>535</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2667</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2667</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>46</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>46</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>4</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>4</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1193</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>21218</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.6225848197937</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3621</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3621</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>396</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>396</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>North Bay Hydro Distribution Limited</Current_Company_Name>
<Historical_Company_Name>North Bay Hydro Distribution Limited</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>57</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>57</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>2</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>2</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>18452</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>19292</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>95.645866394043</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>534</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>534</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3114</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3114</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>17</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>17</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>304</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>19292</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.57578265666962</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4010</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4010</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>360</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>360</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>North Bay Hydro Distribution Limited</Current_Company_Name>
<Historical_Company_Name>North Bay Hydro Distribution Limited</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>90</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>90</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>16279</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>19796</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>82.2337875366211</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>389</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>389</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>4028</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>4028</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>15</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>15</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>862</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>19796</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.35441493988037</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3895</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4012</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.0837478637695</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>112</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>112</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>North Bay Hydro Distribution Limited</Current_Company_Name>
<Historical_Company_Name>North Bay Hydro Distribution Limited</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>105</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>105</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>16121</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>19777</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>81.5138778686523</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>754</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>754</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>5501</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>5501</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>21</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>21</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1889</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>19777</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>9.55149936676025</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2278</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3783</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>60.2167587280273</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>113</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>113</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>North Bay Hydro Distribution Limited</Current_Company_Name>
<Historical_Company_Name>North Bay Hydro Distribution Limited</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>152</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>152</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>16510</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>22034</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>74.9296569824219</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>347</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>347</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>5934</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>5934</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>22</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>22</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>302</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>22034</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.37060904502869</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2445</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3487</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>70.1175765991211</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>212</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>212</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>North Bay Hydro Distribution Limited</Current_Company_Name>
<Historical_Company_Name>North Bay Hydro Distribution Limited</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>113</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>113</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>14937</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>18650</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>80.0911560058594</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>386</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>386</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>6351</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>6351</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>23</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>23</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1177</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>18650</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>6.3109917640686</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2838</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3235</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>87.7279739379883</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>365</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>365</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>North Bay Hydro Distribution Limited</Current_Company_Name>
<Historical_Company_Name>North Bay Hydro Distribution Limited</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>105</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>105</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>12997</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>20844</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>62.3536758422852</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>319</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>319</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>6558</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>6558</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>46</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>46</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>640</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>20844</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.07042789459229</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3318</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3371</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.4277648925781</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>244</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>244</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>North Bay Hydro Distribution Limited</Current_Company_Name>
<Historical_Company_Name>North Bay Hydro Distribution Limited</Historical_Company_Name>
<Year>2025</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>152</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>152</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>12186</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>18719</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>65.0996322631836</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>242</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>242</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>5986</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>5986</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>30</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>30</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>809</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>18719</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.32181215286255</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3346</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3433</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.4657745361328</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>287</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>287</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Northern Ontario Wires Inc.</Current_Company_Name>
<Historical_Company_Name>Northern Ontario Wires Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>7</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>7</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>5964</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>5964</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>741</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>741</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>210</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>210</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>4</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>4</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>0</Telephone_Call_Abandon_Rate_-_Incoming>
<Appointments_Scheduled_-_Scheduled>741</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>741</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>106</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>108</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>98.1481475830078</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Northern Ontario Wires Inc.</Current_Company_Name>
<Historical_Company_Name>Northern Ontario Wires Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>14</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>14</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>5680</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>5680</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>683</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>683</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>247</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>247</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>2</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>2</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>0</Telephone_Call_Abandon_Rate_-_Incoming>
<Appointments_Scheduled_-_Scheduled>683</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>683</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>111</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>113</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>98.2300872802734</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Northern Ontario Wires Inc.</Current_Company_Name>
<Historical_Company_Name>Northern Ontario Wires Inc.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>14</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>14</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>6154</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>6154</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>23</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>23</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>255</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>255</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>0</Telephone_Call_Abandon_Rate_-_Incoming>
<Appointments_Scheduled_-_Scheduled>713</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>713</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>94</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>94</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Northern Ontario Wires Inc.</Current_Company_Name>
<Historical_Company_Name>Northern Ontario Wires Inc.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>5</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>5</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>4931</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4931</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>25</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>25</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>224</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>224</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>5</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>5</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>0</Telephone_Call_Abandon_Rate_-_Incoming>
<Appointments_Scheduled_-_Scheduled>717</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>717</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>75</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>75</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Northern Ontario Wires Inc.</Current_Company_Name>
<Historical_Company_Name>Northern Ontario Wires Inc.</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>5332</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>5332</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>23</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>23</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>257</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>257</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>5</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>5</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>5332</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>600</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>600</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>127</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>127</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Northern Ontario Wires Inc.</Current_Company_Name>
<Historical_Company_Name>Northern Ontario Wires Inc.</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>0</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>0</Connections_-_Low_Voltage_-_New_Services>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>4809</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4809</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>29</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>29</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>408</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>408</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>0</Telephone_Call_Abandon_Rate_-_Incoming>
<Appointments_Scheduled_-_Scheduled>660</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>660</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>62</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>63</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>98.4126968383789</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Northern Ontario Wires Inc.</Current_Company_Name>
<Historical_Company_Name>Northern Ontario Wires Inc.</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>0</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>0</Connections_-_Low_Voltage_-_New_Services>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>4809</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4809</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>29</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>29</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>521</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>521</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>0</Telephone_Call_Abandon_Rate_-_Incoming>
<Appointments_Scheduled_-_Scheduled>673</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>673</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>81</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>92</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>88.0434799194336</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Northern Ontario Wires Inc.</Current_Company_Name>
<Historical_Company_Name>Northern Ontario Wires Inc.</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>0</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>0</Connections_-_Low_Voltage_-_New_Services>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>4791</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4791</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>19</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>19</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>988</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>988</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>3</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>3</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>4791</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>588</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>588</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>38</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>39</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>97.4358978271484</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Northern Ontario Wires Inc.</Current_Company_Name>
<Historical_Company_Name>Northern Ontario Wires Inc.</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>2</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>2</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>3939</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>3939</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1752</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1752</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>3939</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>642</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>642</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>100</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>100</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Northern Ontario Wires Inc.</Current_Company_Name>
<Historical_Company_Name>Northern Ontario Wires Inc.</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>0</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>0</Connections_-_Low_Voltage_-_New_Services>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>4296</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4296</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>6</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>6</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3038</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3038</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>6</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>6</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Incoming>4296</Telephone_Call_Abandon_Rate_-_Incoming>
<Appointments_Scheduled_-_Scheduled>609</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>609</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Reconnections_-_Completed_Within_Time>88</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>88</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Northern Ontario Wires Inc.</Current_Company_Name>
<Historical_Company_Name>Northern Ontario Wires Inc.</Historical_Company_Name>
<Year>2025</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>0</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>0</Connections_-_Low_Voltage_-_New_Services>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>4032</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4032</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>96</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>96</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3088</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3088</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>8</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>8</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>4032</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>711</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>711</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>67</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>67</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Oakville Hydro Electricity Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>Oakville Hydro Electricity Distribution Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>857</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>906</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>94.5916137695312</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>46691</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>57916</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>80.6184844970703</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1402</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1402</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1691</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1699</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.5291366577148</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>849</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>57916</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.4659161567688</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1402</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1402</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>355</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>356</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.7191009521484</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>2</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>2</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Oakville Hydro Electricity Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>Oakville Hydro Electricity Distribution Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1296</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1597</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>81.1521606445312</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>52091</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>71525</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>72.8290786743164</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1407</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1407</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2054</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2385</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>86.1215896606445</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1938</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>71525</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.70954203605652</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>19132</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>19132</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>391</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>395</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>98.9873428344727</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>5</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>5</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Oakville Hydro Electricity Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>Oakville Hydro Electricity Distribution Inc.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1762</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1816</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.0264282226562</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>46962</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>58249</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>80.6228408813477</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1220</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1220</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2850</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2974</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>95.8305282592773</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1232</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>58249</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.11505770683289</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1220</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1220</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>201</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>205</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>98.0487823486328</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>24</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>24</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Oakville Hydro Electricity Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>Oakville Hydro Electricity Distribution Inc.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1514</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1591</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>95.1602783203125</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>43698</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>51290</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>85.1978912353516</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>746</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>746</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>4069</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>4152</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.0009613037109</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>656</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>51290</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.27900171279907</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>18657</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>18657</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>177</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>178</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.4382019042969</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>24</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>24</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Oakville Hydro Electricity Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>Oakville Hydro Electricity Distribution Inc.</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>897</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>947</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>94.7201690673828</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>39333</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>45789</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>85.9005432128906</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>722</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>722</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3567</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3569</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.943962097168</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>426</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>45789</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.930354475975037</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>18762</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>18762</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>179</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>179</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Oakville Hydro Electricity Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>Oakville Hydro Electricity Distribution Inc.</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>944</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1136</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>83.0985946655273</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>37323</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>47039</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>79.3447952270508</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>259</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>259</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>4895</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>4897</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.9591598510742</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1469</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>47039</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.12294054031372</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>19388</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>19388</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>85</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>86</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>98.8372116088867</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>12</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>12</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Oakville Hydro Electricity Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>Oakville Hydro Electricity Distribution Inc.</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1250</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1392</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>89.7988510131836</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>36601</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>46240</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>79.154411315918</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>130</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>130</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>4626</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>4632</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.8704681396484</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>823</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>46240</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.77984428405762</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>18972</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>18972</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>28</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>28</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>6</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>6</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Oakville Hydro Electricity Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>Oakville Hydro Electricity Distribution Inc.</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>803</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>893</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>89.9216156005859</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>33652</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>40740</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>82.6018676757812</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>313</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>313</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>4090</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>4090</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>470</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>40740</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.15365731716156</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>17092</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>17092</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>101</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>101</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>14</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>14</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Oakville Hydro Electricity Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>Oakville Hydro Electricity Distribution Inc.</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1056</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1100</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>96</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>31663</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>39975</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>79.2070007324219</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>261</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>260</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.6168594360352</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3449</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3452</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.9130935668945</Written_Response_to_Enquiries_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>546</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>39975</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.36585366725922</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>15870</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>15871</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.9936981201172</Appointments_Scheduling_-_Percentage>
<Reconnections_-_Completed_Within_Time>264</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>270</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>97.7777786254883</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>18</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>18</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Oakville Hydro Electricity Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>Oakville Hydro Electricity Distribution Inc.</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1642</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1670</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.323356628418</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>38665</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>51186</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>75.5382308959961</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>803</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>800</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.6264038085938</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>4838</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>4858</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.5883102416992</Written_Response_to_Enquiries_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>909</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>51186</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.77587616443634</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>15979</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>16122</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.1130142211914</Appointments_Scheduling_-_Percentage>
<Reconnections_-_Completed_Within_Time>301</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>307</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>98.0456008911133</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>42</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>42</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Oakville Hydro Electricity Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>Oakville Hydro Electricity Distribution Inc.</Historical_Company_Name>
<Year>2025</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1264</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1267</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.7632217407227</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>36705</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>46922</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>78.2255630493164</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>23</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>23</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>6738</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>6738</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>268</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>46922</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.571160674095154</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>14108</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>14903</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>94.6655044555664</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>795</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>795</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>268</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>284</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>94.3661956787109</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>41</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>41</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Orangeville Hydro Limited</Current_Company_Name>
<Historical_Company_Name>Orangeville Hydro Limited</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>176</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>176</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>22969</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>22972</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.9869384765625</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>52</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>52</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>641</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>655</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>97.8625946044922</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>13</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>13</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>3</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>22972</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.30593767389655E-02</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2304</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2304</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>26</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>26</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>251</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>252</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.6031723022461</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Orangeville Hydro Limited</Current_Company_Name>
<Historical_Company_Name>Orangeville Hydro Limited</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>273</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>273</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>23427</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>23539</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.5241928100586</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>436</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>435</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.7706451416016</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2060</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2061</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.9514770507812</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>5</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>5</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>91</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>23539</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.386592477560043</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2855</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2856</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.9649887084961</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>215</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>215</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Orangeville Hydro Limited</Current_Company_Name>
<Historical_Company_Name>Orangeville Hydro Limited</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>355</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>355</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>22477</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>22480</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.9866561889648</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>595</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>594</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.8319320678711</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1857</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1857</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>5</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>5</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>3</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>22480</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.33451959118247E-02</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2608</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2608</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>39</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>39</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>114</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>114</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>2</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>2</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Orangeville Hydro Limited</Current_Company_Name>
<Historical_Company_Name>Orangeville Hydro Limited</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>326</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>326</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>6</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>6</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>21443</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>21455</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.9440689086914</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>411</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>410</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.7566909790039</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1593</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1622</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.2120819091797</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>3</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>3</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>8</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>21455</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.72873470187187E-02</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2354</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2357</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.8727188110352</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>4</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>3</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>75</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>79</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>81</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>97.5308609008789</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>9</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>9</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Orangeville Hydro Limited</Current_Company_Name>
<Historical_Company_Name>Orangeville Hydro Limited</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>106</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>106</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>22747</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>22769</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.9033737182617</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>272</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>272</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3346</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3360</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.5833358764648</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>13</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>22769</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.70951737463474E-02</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2333</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2333</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>93</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>97</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>95.8762893676758</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Orangeville Hydro Limited</Current_Company_Name>
<Historical_Company_Name>Orangeville Hydro Limited</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>214</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>214</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>17971</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>18133</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.1065979003906</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>320</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>320</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3693</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3710</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.5417785644531</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>0</Telephone_Call_Abandon_Rate_-_Incoming>
<Appointments_Scheduled_-_Scheduled>2457</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2472</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.3932037353516</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>41</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>42</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>97.6190490722656</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Orangeville Hydro Limited</Current_Company_Name>
<Historical_Company_Name>Orangeville Hydro Limited</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>260</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>262</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.2366409301758</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>15837</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>15963</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.2106781005859</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>268</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>266</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.2537307739258</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3627</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3677</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.6401977539062</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>7</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>7</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>16687</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2175</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2301</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>94.5241165161133</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>23</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>23</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Orangeville Hydro Limited</Current_Company_Name>
<Historical_Company_Name>Orangeville Hydro Limited</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>92</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>92</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>12408</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>12500</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.2639999389648</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>95</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>95</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3883</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3888</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.8713989257812</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>8</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>8</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>12500</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2651</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2834</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>93.5426940917969</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>64</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>64</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Orangeville Hydro Limited</Current_Company_Name>
<Historical_Company_Name>Orangeville Hydro Limited</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>260</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>262</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.2366409301758</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>9008</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>9060</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.4260482788086</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>263</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>261</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.2395401000977</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3727</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3729</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.9463653564453</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>14</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>14</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>9060</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.022075055167079</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2145</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2237</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>95.8873519897461</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>90</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>92</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>97.8260879516602</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Orangeville Hydro Limited</Current_Company_Name>
<Historical_Company_Name>Orangeville Hydro Limited</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>193</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>194</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.4845352172852</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>10504</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>10602</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.0756454467773</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>196</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>195</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.4897994995117</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3184</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3188</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.8745269775391</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>2</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>2</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>33</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>10602</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.311262011528015</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1948</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1972</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.782958984375</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>97</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>98</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>98.9795913696289</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Orangeville Hydro Limited</Current_Company_Name>
<Historical_Company_Name>Orangeville Hydro Limited</Historical_Company_Name>
<Year>2025</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>171</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>171</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>9103</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>9148</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.5080871582031</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>171</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>171</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3010</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3012</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.9336013793945</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>7</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>7</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>15</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>9148</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.16397026181221</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2276</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2326</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.8503875732422</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>104</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>106</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>98.1132049560547</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Oshawa PUC Networks Inc.</Current_Company_Name>
<Historical_Company_Name>Oshawa PUC Networks Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1300</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1363</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>95.3778457641602</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>38543</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>54920</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>70.1802597045898</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>756</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>753</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.6031723022461</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1697</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1697</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>24</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>24</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>1</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>1</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>999</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>54920</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.81900942325592</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8409</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>8410</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.9881057739258</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>836</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>836</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>67</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>67</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Oshawa PUC Networks Inc.</Current_Company_Name>
<Historical_Company_Name>Oshawa PUC Networks Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>957</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1033</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>92.6427917480469</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>46713</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>63383</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>73.6995697021484</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>774</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>774</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2083</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2094</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.4746932983398</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>35</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>35</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>4</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>4</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>821</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>63383</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.29530000686646</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>7914</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>7914</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>772</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>772</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>45</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>45</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Oshawa PUC Networks Inc.</Current_Company_Name>
<Historical_Company_Name>Oshawa PUC Networks Inc.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>939</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>944</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.4703369140625</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>51705</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>57117</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>90.5247116088867</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>7979</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>7862</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.5336532592773</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2251</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2253</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.9112319946289</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>37</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>37</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>7</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>7</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>238</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>57117</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.416688561439514</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>7251</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>7815</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>92.7831115722656</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>117</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>117</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>557</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>558</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.8207855224609</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>55</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>55</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Oshawa PUC Networks Inc.</Current_Company_Name>
<Historical_Company_Name>Oshawa PUC Networks Inc.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1375</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1378</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.7822952270508</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>52552</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>58328</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>90.0973815917969</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>969</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>969</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>8015</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>8017</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.9750518798828</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>75</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>75</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>3</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>3</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>252</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>58328</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.432039499282837</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>9877</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>10130</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.5024642944336</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>253</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>253</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>801</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>801</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>56</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>56</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Oshawa PUC Networks Inc.</Current_Company_Name>
<Historical_Company_Name>Oshawa PUC Networks Inc.</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>509</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>509</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>45863</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>48721</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>94.1339492797852</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>884</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>884</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>21050</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>21050</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>68</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>69</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>98.5507278442383</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>4</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>4</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>111</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>48721</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.227827832102776</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>9235</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>9983</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>92.5072631835938</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>748</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>748</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>1284</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1284</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Oshawa PUC Networks Inc.</Current_Company_Name>
<Historical_Company_Name>Oshawa PUC Networks Inc.</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>411</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>411</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>33208</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>36084</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>92.0297088623047</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>981</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>981</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>20638</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>20638</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>58</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>58</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>3</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>3</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>186</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>36084</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.515463888645172</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>10175</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>11535</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>88.2097930908203</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1360</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1360</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>3</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>3</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Oshawa PUC Networks Inc.</Current_Company_Name>
<Historical_Company_Name>Oshawa PUC Networks Inc.</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>645</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>645</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>37530</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>38810</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>96.7018814086914</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1253</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1253</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>24248</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>24817</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>97.7072143554688</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>56</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>56</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>9</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>10</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>90.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>65</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>38810</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.167482614517212</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8469</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>10438</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>81.13623046875</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1919</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1919</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>243</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>243</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Oshawa PUC Networks Inc.</Current_Company_Name>
<Historical_Company_Name>Oshawa PUC Networks Inc.</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1039</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1051</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.8582305908203</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>37017</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>38373</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>96.4662628173828</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1206</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1206</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>18061</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>18061</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>51</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>52</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>98.0769195556641</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>2</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>2</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>316</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>38373</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.82349568605423</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>6014</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>8140</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>73.8820648193359</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2126</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2126</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>524</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>524</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Oshawa PUC Networks Inc.</Current_Company_Name>
<Historical_Company_Name>Oshawa PUC Networks Inc.</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1292</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1295</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.7683410644531</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>35927</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>37431</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>95.9819412231445</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>965</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>965</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>19668</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>19668</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>45</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>46</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>97.8260879516602</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>4</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>4</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>243</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>37431</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.649194538593292</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5781</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>6412</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>90.1590805053711</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>631</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>631</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>434</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>434</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Oshawa PUC Networks Inc.</Current_Company_Name>
<Historical_Company_Name>Oshawa PUC Networks Inc.</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>814</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>814</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>3</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>3</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>43544</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>71095</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>61.2476272583008</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>134</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>134</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>26919</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>26919</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>52</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>56</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>92.8571395874023</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>4</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>4</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>10020</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>71095</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>14.0938177108765</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>6591</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>6591</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>190</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>190</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>1098</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1136</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>96.6549301147461</Reconnection_Performance_Standards_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Oshawa PUC Networks Inc.</Current_Company_Name>
<Historical_Company_Name>Oshawa PUC Networks Inc.</Historical_Company_Name>
<Year>2025</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>401</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>402</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.7512435913086</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>45107</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>65663</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>68.6947021484375</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>439</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>439</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>14298</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>14306</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.9440765380859</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>49</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>49</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>6</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>6</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>6045</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>65663</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>9.20609760284424</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5693</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5693</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>182</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>182</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>1112</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1138</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>97.7152862548828</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>19</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>20</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>95</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Ottawa River Power Corporation</Current_Company_Name>
<Historical_Company_Name>Ottawa River Power Corporation</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>101</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>101</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>28471</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>28502</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.8912353515625</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>339</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>339</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>426</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>431</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.8399047851562</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>61</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>62</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>98.3871002197266</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>31</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>28502</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.108764298260212</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>339</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>339</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>137</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>137</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>7</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>7</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Ottawa River Power Corporation</Current_Company_Name>
<Historical_Company_Name>Ottawa River Power Corporation</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>139</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>139</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>22200</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>22224</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.8920059204102</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2812</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2812</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>468</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>468</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>54</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>54</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>11</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>11</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>22224</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2802</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2812</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.6443786621094</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>155</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>155</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Ottawa River Power Corporation</Current_Company_Name>
<Historical_Company_Name>Ottawa River Power Corporation</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>69</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>70</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.5714263916016</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>6</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>6</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>17637</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>17660</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.869758605957</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>584</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>579</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.1438369750977</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1075</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1075</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>47</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>47</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>3</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>3</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>17660</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3378</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3383</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.8522033691406</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>5</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>5</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>140</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>140</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Ottawa River Power Corporation</Current_Company_Name>
<Historical_Company_Name>Ottawa River Power Corporation</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>130</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>130</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>17837</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>17852</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.9159774780273</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>294</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>290</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.6394577026367</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>250</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>250</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>70</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>70</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>1</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>1</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>17852</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3667</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3674</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.8094711303711</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>4</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>4</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>97</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>97</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Ottawa River Power Corporation</Current_Company_Name>
<Historical_Company_Name>Ottawa River Power Corporation</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>93</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>93</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>17032</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>17041</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.9471893310547</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>325</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>319</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.1538467407227</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>634</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>634</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>45</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>45</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>9</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>17041</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.28138019144535E-02</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3764</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3843</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.9443130493164</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>6</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>6</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>136</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>136</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Ottawa River Power Corporation</Current_Company_Name>
<Historical_Company_Name>Ottawa River Power Corporation</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>81</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>81</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>15186</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>15555</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>97.6277694702148</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>175</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>172</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.2857131958008</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>72</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>73</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.6301345825195</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>10</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>10</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>369</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>15555</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.37222766876221</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3256</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3321</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.0427551269531</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>3</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>3</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>61</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>61</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Ottawa River Power Corporation</Current_Company_Name>
<Historical_Company_Name>Ottawa River Power Corporation</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>94</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>94</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>16274</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>17252</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>94.3310928344727</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>124</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>121</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>97.5806427001953</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>804</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>810</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.2592620849609</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>37</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>42</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>88.0952377319336</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>977</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>17252</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.66311168670654</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1913</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1979</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>96.6649856567383</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>3</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>3</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>76</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>76</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Ottawa River Power Corporation</Current_Company_Name>
<Historical_Company_Name>Ottawa River Power Corporation</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>85</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>85</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>2</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>2</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>8533</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>8884</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>96.0490798950195</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>53</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>52</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.1132049560547</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3118</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3123</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.8398971557617</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>49</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>49</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>351</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>8884</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.95092296600342</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>151</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>151</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>121</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>122</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.1803283691406</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Ottawa River Power Corporation</Current_Company_Name>
<Historical_Company_Name>Ottawa River Power Corporation</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>62</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>62</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>8209</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>8442</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>97.239990234375</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>31</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>31</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>516</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>518</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.613899230957</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>60</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>60</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>380</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>8442</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.50130319595337</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>250</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>250</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>94</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>94</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Ottawa River Power Corporation</Current_Company_Name>
<Historical_Company_Name>Ottawa River Power Corporation</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>27</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>29</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>93.1034469604492</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>11036</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>11676</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>94.518669128418</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>214</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>213</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.5327072143555</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>601</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>604</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.5033111572266</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>13</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>14</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>92.8571395874023</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>468</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>11676</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.0082221031189</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2297</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2342</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.0785675048828</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>230</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>230</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Ottawa River Power Corporation</Current_Company_Name>
<Historical_Company_Name>Ottawa River Power Corporation</Historical_Company_Name>
<Year>2025</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>91</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>91</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>4</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>4</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>9961</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>10437</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>95.4393005371094</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>206</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>206</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>685</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>690</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.2753601074219</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>10</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>10</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>336</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>10437</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.21931600570679</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2320</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2342</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.0606307983398</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>22</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>22</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>216</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>216</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>3</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>3</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>PUC Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>PUC Distribution Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>140</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>144</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.2222213745117</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>118</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>116</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>98.3050842285156</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>31993</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>38874</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>82.2992248535156</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1240</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1208</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>97.4193572998047</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>868</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>892</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>97.3094177246094</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>61</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>62</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>98.3871002197266</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>614</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>38874</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.57946181297302</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>11982</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>13018</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>92.0417861938477</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>5</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>3</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>60</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>215</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>215</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>PUC Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>PUC Distribution Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>345</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>349</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.8538665771484</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>19</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>19</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>33153</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>40787</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>81.2832489013672</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1468</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1443</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.297004699707</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>868</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>875</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.1999969482422</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>44</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>49</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>89.7959213256836</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>607</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>40787</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.48821926116943</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>11442</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>11615</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.5105438232422</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>369</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>369</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>PUC Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>PUC Distribution Inc.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>232</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>240</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>96.6666641235352</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>39</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>39</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>37396</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>46817</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>79.8769683837891</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1259</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1229</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>97.6171569824219</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1110</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1118</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.2844390869141</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>71</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>82</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>86.5853652954102</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1435</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>46817</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.06512594223022</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>10123</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>11116</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>91.0669326782227</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>354</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>355</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.7183074951172</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>PUC Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>PUC Distribution Inc.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>113</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>114</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.1228103637695</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>65</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>65</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>35218</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>45328</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>77.6959075927734</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1119</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1102</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.4807891845703</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1194</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1213</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.4336318969727</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>47</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>51</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>92.1568603515625</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1659</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>45328</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.65998935699463</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>10394</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>10976</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>94.6975250244141</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>385</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>385</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>PUC Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>PUC Distribution Inc.</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>176</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>176</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>61</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>61</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>39905</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>55098</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>72.4254989624023</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1034</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1020</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.6460342407227</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>780</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>780</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>62</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>62</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2560</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>55098</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.6462664604187</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>9223</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>11757</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>78.4468841552734</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>10</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>10</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>213</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>213</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>PUC Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>PUC Distribution Inc.</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>193</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>193</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>155</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>155</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>30032</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>43601</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>68.879150390625</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1119</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1119</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>838</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>838</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>58</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>58</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1569</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>43601</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.59854125976562</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>10591</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>10718</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.8150787353516</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>22</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>22</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>50</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>50</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>PUC Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>PUC Distribution Inc.</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>244</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>250</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.5999984741211</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>79</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>79</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>29790</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>41884</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>71.1250152587891</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1252</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1251</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.9201278686523</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>612</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>612</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>30</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>32</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>93.75</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1201</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>41884</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.86744332313538</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>10033</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>12363</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>81.1534423828125</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>39</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>39</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>82</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>82</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>PUC Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>PUC Distribution Inc.</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>250</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>250</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>77</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>77</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>26606</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>35180</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>75.6281967163086</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1000</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1000</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1248</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1248</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>23</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>23</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>717</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>35180</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.03808975219727</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8475</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>8728</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.1012802124023</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>23</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>23</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>130</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>130</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>PUC Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>PUC Distribution Inc.</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>246</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>246</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>52</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>52</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>22837</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>30535</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>74.7895889282227</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>895</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>895</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>954</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>954</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>29</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>29</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1421</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>30535</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.65367603302002</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>7446</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>7578</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.2581176757812</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>12</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>12</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>118</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>118</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>PUC Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>PUC Distribution Inc.</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>237</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>237</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>75</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>75</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>23650</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>36358</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>65.0475845336914</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1019</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1019</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1402</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1402</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>61</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>61</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2161</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>36358</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.94367122650146</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8071</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>8106</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.5682220458984</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>12</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>12</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>141</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>141</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>PUC Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>PUC Distribution Inc.</Historical_Company_Name>
<Year>2025</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>187</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>187</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>111</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>111</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>26319</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>38681</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>68.0411605834961</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1096</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1096</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>7315</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>7315</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>27</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>28</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>96.4285736083984</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2133</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>38681</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.51433515548706</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8145</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>8153</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.9018783569336</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>6</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>6</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>143</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>143</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Renfrew Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Renfrew Hydro Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>84</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>84</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>8211</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>9165</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>89.5908355712891</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>196</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>190</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>96.9387741088867</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>123</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>123</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>2</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>2</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>378</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>9165</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.12438631057739</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>843</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>880</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>95.7954559326172</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>5</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>5</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>18</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>18</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Renfrew Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Renfrew Hydro Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>70</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>70</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>7259</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>7902</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>91.8628158569336</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>116</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>111</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>95.6896514892578</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>169</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>170</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.4117660522461</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>7</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>7</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>7902</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.53100488334894E-02</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>739</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>751</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.4021301269531</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>5</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>5</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>14</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>14</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Renfrew Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Renfrew Hydro Inc.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>81</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>81</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>6972</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>7066</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>98.6696853637695</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>198</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>193</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>97.4747467041016</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>416</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>421</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.8123550415039</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>3</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>3</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>5</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>7066</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>7.07613900303841E-02</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>872</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>887</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.3089065551758</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>3</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>3</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>25</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>25</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Renfrew Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Renfrew Hydro Inc.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>54</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>54</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>6501</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>6594</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>98.5896301269531</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>160</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>153</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>95.625</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>456</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>480</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>95</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>4</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>6594</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>6.06612078845501E-02</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>767</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>773</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.2238006591797</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>13</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>13</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>25</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>25</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Renfrew Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Renfrew Hydro Inc.</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>67</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>67</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>5726</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>5797</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>98.7752304077148</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>170</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>170</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>327</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>329</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.3920974731445</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>2</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>2</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>4</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>5797</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.069001205265522</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>808</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>814</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.2629013061523</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>6</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>6</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>37</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>37</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Renfrew Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Renfrew Hydro Inc.</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>77</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>77</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>6317</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>6429</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>98.2578964233398</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>191</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>190</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.4764404296875</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>643</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>643</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>3</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>3</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>6</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>6429</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>9.33271124958992E-02</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>799</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>802</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.6259384155273</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>13</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>13</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Renfrew Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Renfrew Hydro Inc.</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>91</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>91</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>4707</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4815</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>97.7570114135742</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>222</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>222</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>761</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>761</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>2</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>2</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>4815</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>794</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>794</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>18</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>18</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Renfrew Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Renfrew Hydro Inc.</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>74</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>74</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>3989</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4176</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>95.5220336914062</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>161</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>161</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>61</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>61</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>3</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>3</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>10</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>4176</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.239463597536087</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>688</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>688</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>37</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>37</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Renfrew Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Renfrew Hydro Inc.</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>74</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>75</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.6666641235352</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>3880</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>3976</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>97.5855102539062</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>183</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>183</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>68</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>68</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>4</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>4</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>3976</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.03018125891685E-02</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>660</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>660</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>35</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>35</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Renfrew Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Renfrew Hydro Inc.</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>92</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>92</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>4618</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4815</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>95.9086151123047</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>206</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>206</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>116</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>116</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>2</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>2</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>34</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>4815</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.706126689910889</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>623</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>623</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>36</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>36</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Renfrew Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Renfrew Hydro Inc.</Historical_Company_Name>
<Year>2025</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>71</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>71</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>4039</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4182</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>96.5805816650391</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>182</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>182</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>150</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>150</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>4</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>4</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>31</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>4182</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.74127209186554</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>569</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>569</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>39</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>39</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Rideau St. Lawrence Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>Rideau St. Lawrence Distribution Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>72</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>72</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>9485</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>10314</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>91.9623794555664</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>726</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>721</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.3112945556641</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>26</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>26</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>6</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>6</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>264</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>10314</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.55962777137756</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>76</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>76</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>5</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>5</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>79</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>79</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Rideau St. Lawrence Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>Rideau St. Lawrence Distribution Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>89</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>89</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>6505</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>8764</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>74.2240982055664</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>73</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>69</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>94.5205459594727</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>208</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>208</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>2</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>2</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>202</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>8764</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.3048837184906</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>878</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>886</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.0970687866211</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>4</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>4</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>81</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>81</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Rideau St. Lawrence Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>Rideau St. Lawrence Distribution Inc.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>88</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>90</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.7777786254883</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>6383</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>8760</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>72.8652954101562</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>71</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>68</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>95.7746505737305</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>63</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>73</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>86.3013687133789</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>5</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>5</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>140</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>8760</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.59817349910736</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>897</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>900</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.6666641235352</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>3</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>3</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>60</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>60</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Rideau St. Lawrence Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>Rideau St. Lawrence Distribution Inc.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>77</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>77</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>6321</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>8235</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>76.7577438354492</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>197</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>197</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>160</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>188</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>85.1063842773438</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>4</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>4</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>54</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>8235</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.655737698078156</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>737</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>739</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.729362487793</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>51</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>52</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>98.0769195556641</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Rideau St. Lawrence Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>Rideau St. Lawrence Distribution Inc.</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>62</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>62</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>5766</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>7175</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>80.3623657226562</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>190</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>190</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>304</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>362</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>83.977897644043</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>4</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>4</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>23</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>7175</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.320557504892349</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>723</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>723</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>32</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>32</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Rideau St. Lawrence Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>Rideau St. Lawrence Distribution Inc.</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>115</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>115</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>5785</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>7435</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>77.8076629638672</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>173</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>173</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>608</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>746</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>81.5013427734375</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>3</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>3</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>31</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>7435</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.416946858167648</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>772</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>772</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>8</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>8</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Rideau St. Lawrence Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>Rideau St. Lawrence Distribution Inc.</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>134</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>134</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>5478</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>7189</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>76.1997528076172</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>167</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>167</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>830</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>848</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>97.8773574829102</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>10</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>10</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>44</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>7189</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.612046182155609</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>868</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>868</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>10</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>10</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Rideau St. Lawrence Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>Rideau St. Lawrence Distribution Inc.</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>82</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>82</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>5507</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>7261</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>75.8435440063477</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>123</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>123</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>902</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>912</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.9035110473633</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>34</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>34</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>52</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>7261</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.716154813766479</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>846</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>846</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>7</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>7</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Rideau St. Lawrence Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>Rideau St. Lawrence Distribution Inc.</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>125</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>125</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>5273</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>6912</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>76.2876129150391</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>125</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>125</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1547</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1547</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>6</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>6</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>190</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>6912</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.74884247779846</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>804</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>804</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>23</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>23</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Rideau St. Lawrence Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>Rideau St. Lawrence Distribution Inc.</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>113</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>113</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>9864</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>11149</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>88.4743041992188</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>195</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>195</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1428</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1428</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>6</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>6</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>249</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>11149</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.23338413238525</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>929</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>929</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Reconnections_-_Completed_Within_Time>48</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>48</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Rideau St. Lawrence Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>Rideau St. Lawrence Distribution Inc.</Historical_Company_Name>
<Year>2025</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>173</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>173</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>6689</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>6794</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>98.4545211791992</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>217</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>217</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1250</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1250</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>15</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>15</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>568</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>6794</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>8.36031818389893</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1027</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1027</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Reconnections_-_Completed_Within_Time>28</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>28</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Sioux Lookout Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Sioux Lookout Hydro Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>25</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>25</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>4372</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4543</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>96.235969543457</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>130</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>125</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>96.1538467407227</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>56</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>57</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.2456130981445</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>29</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>29</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>45</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>45</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>78</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>4543</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.71692717075348</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>130</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>130</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>5</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>5</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>15</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>15</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Sioux Lookout Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Sioux Lookout Hydro Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>17</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>17</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>3769</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4009</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>94.0134658813477</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>109</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>100</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>91.7431182861328</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>110</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>110</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>39</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>39</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>54</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>54</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>112</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>4009</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.79371404647827</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>126</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>135</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>93.3333358764648</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>9</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>9</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>17</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>17</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Sioux Lookout Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Sioux Lookout Hydro Inc.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>18</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>18</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>3968</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4242</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>93.5407791137695</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>38</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>38</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>97</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>97</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>2</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>2</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>131</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>4242</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.08816599845886</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>183</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>186</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.3871002197266</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>3</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>3</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>23</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>23</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Sioux Lookout Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Sioux Lookout Hydro Inc.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>23</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>23</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>3425</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>3676</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>93.1719284057617</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>54</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>54</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>103</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>103</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>6</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>6</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>128</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>3676</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.48204565048218</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>218</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>221</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.6425323486328</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>3</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>3</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>12</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>12</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Sioux Lookout Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Sioux Lookout Hydro Inc.</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>29</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>29</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>2366</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>2506</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>94.4134063720703</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>81</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>81</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>109</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>110</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.0909118652344</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>2506</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>143</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>144</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.3055572509766</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>12</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>12</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Sioux Lookout Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Sioux Lookout Hydro Inc.</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>40</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>40</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>2772</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>3029</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>91.5153503417969</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>32</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>32</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>84</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>84</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>4</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>4</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>3029</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>241</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>241</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>11</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>11</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Sioux Lookout Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Sioux Lookout Hydro Inc.</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>35</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>35</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>3867</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4205</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>91.9619522094727</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>73</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>73</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>110</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>110</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>2</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>2</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>4205</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>268</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>268</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>12</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>12</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Sioux Lookout Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Sioux Lookout Hydro Inc.</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>22</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>22</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>2553</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>2712</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>94.1371688842773</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>60</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>60</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>102</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>102</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>2712</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>222</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>223</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.5515670776367</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>12</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>12</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Sioux Lookout Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Sioux Lookout Hydro Inc.</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>44</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>44</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>2804</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>2804</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>97</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>97</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>107</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>107</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>1</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>1</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>2804</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>229</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>231</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.1342010498047</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>24</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>24</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Sioux Lookout Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Sioux Lookout Hydro Inc.</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>28</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>28</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>3164</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>3164</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>70</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>70</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>86</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>86</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>3164</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>225</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>225</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>22</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>22</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Sioux Lookout Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Sioux Lookout Hydro Inc.</Historical_Company_Name>
<Year>2025</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>21</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>21</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>3164</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>3164</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>66</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>66</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>96</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>96</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>3</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>3</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>3164</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>195</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>195</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>15</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>15</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Synergy North Corporation</Current_Company_Name>
<Historical_Company_Name>Kenora Hydro Electric Corporation Ltd.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>13</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>13</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>4280</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4312</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.2578811645508</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>480</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>480</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>11</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>11</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>2</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>2</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>32</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>4312</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.742115020751953</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>480</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>480</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>42</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>42</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>2</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>2</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Synergy North Corporation</Current_Company_Name>
<Historical_Company_Name>Kenora Hydro Electric Corporation Ltd.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>6</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>6</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>4264</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4306</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.0246200561523</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>541</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>536</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.0757827758789</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>16</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>16</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>3</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>4306</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>6.96702301502228E-02</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>983</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>987</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.5947341918945</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>5</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>5</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>60</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>60</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Synergy North Corporation</Current_Company_Name>
<Historical_Company_Name>Kenora Hydro Electric Corporation Ltd.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>19</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>19</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>4127</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4128</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.9757766723633</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>579</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>576</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.4818649291992</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>17</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>17</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>4128</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.42248065769672E-02</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1083</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1086</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.7237548828125</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>3</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>3</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>49</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>49</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Synergy North Corporation</Current_Company_Name>
<Historical_Company_Name>Kenora Hydro Electric Corporation Ltd.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>5</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>5</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>3559</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>3669</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>97.0019073486328</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>406</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>406</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>8</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>8</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>5</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>5</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>110</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>3669</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.99809217453003</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1384</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1384</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>3</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>3</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>79</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>79</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Synergy North Corporation</Current_Company_Name>
<Historical_Company_Name>Synergy North Corporation</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>302</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>303</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.6699676513672</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>20</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>20</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>46353</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>51014</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>90.8632888793945</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>886</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>886</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>714</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>724</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.618782043457</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>92</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>92</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>34</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>34</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>212</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>51014</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.415572196245193</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>9978</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>10057</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.2144775390625</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>3</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>3</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>522</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>522</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Synergy North Corporation</Current_Company_Name>
<Historical_Company_Name>Synergy North Corporation</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>235</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>238</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.7394943237305</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>18</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>17</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>94.4444427490234</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>42031</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>48032</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>87.5062484741211</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>415</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>415</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>589</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>605</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>97.3553695678711</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>85</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>86</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>98.8372116088867</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>26</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>26</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>231</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>48032</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.480929374694824</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>9162</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>10351</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>88.51318359375</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>40</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>41</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>97.5609741210938</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Synergy North Corporation</Current_Company_Name>
<Historical_Company_Name>Synergy North Corporation</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>263</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>263</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>38964</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>43300</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>89.9861450195312</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1183</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1183</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>611</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>633</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>96.5244903564453</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>96</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>96</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>28</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>28</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>81</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>43300</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.187066972255707</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>10580</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>11194</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>94.5149154663086</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>282</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>282</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>5</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>5</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Synergy North Corporation</Current_Company_Name>
<Historical_Company_Name>Synergy North Corporation</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>308</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>308</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>42084</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>46484</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>90.5343780517578</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1031</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1031</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>851</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>852</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.8826293945312</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>100</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>100</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>35</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>35</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>159</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>46484</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.342053174972534</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8646</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>9313</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>92.8379669189453</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>482</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>482</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>2</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>2</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Synergy North Corporation</Current_Company_Name>
<Historical_Company_Name>Synergy North Corporation</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>338</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>338</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>38572</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>42999</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>89.7044143676758</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>889</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>889</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>723</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>733</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.6357421875</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>70</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>71</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>98.591552734375</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>18</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>18</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>210</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>42999</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.488383442163467</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8874</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>9173</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>96.7404327392578</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>460</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>460</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>8</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>8</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Synergy North Corporation</Current_Company_Name>
<Historical_Company_Name>Synergy North Corporation</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>320</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>320</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>41953</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>48273</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>86.9077987670898</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>892</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>892</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>895</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>943</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>94.9098587036133</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>87</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>88</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>98.863639831543</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>18</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>18</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>382</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>48273</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.791332602500916</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>9049</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>9252</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.8058776855469</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>509</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>509</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>7</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>7</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Synergy North Corporation</Current_Company_Name>
<Historical_Company_Name>Synergy North Corporation</Historical_Company_Name>
<Year>2025</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>423</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>423</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>42892</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>45432</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>94.4092254638672</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>946</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>946</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1044</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1047</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.7134704589844</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>67</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>68</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>98.529411315918</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>9</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>9</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>73</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>45432</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.160679697990417</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>9575</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>9633</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.3979034423828</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>8</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>8</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>422</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>422</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>9</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>9</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Synergy North Corporation</Current_Company_Name>
<Historical_Company_Name>Thunder Bay Hydro Electricity Distribution Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>829</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>830</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.8795166015625</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>33</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>32</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>96.9696960449219</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>48137</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>52110</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>92.3757400512695</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1156</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1155</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.9134979248047</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>212</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>213</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.530517578125</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>88</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>95</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>92.6315765380859</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>31</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>36</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>86.11</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>193</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>52110</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.370370358228683</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>9253</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>9356</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.8991012573242</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>985</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>985</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Synergy North Corporation</Current_Company_Name>
<Historical_Company_Name>Thunder Bay Hydro Electricity Distribution Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>774</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>774</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>19</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>19</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>49395</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>52950</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>93.2861175537109</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1094</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1094</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>167</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>167</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>66</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>69</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>95.6521759033203</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>39</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>39</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>140</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>52950</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.264400362968445</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>7875</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>7940</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.1813583374023</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>808</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>808</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>3</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>3</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Synergy North Corporation</Current_Company_Name>
<Historical_Company_Name>Thunder Bay Hydro Electricity Distribution Inc.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>818</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>818</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>22</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>22</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>44306</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>46733</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>94.8066711425781</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1086</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1086</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>268</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>268</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>56</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>60</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>93.3333358764648</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>24</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>25</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>96.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>110</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>46733</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.235379710793495</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8610</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>8954</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>96.1581420898438</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>716</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>716</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Synergy North Corporation</Current_Company_Name>
<Historical_Company_Name>Thunder Bay Hydro Electricity Distribution Inc.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>461</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>465</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.1397857666016</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>24</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>24</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>40606</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>42837</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>94.7918853759766</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>858</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>858</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>425</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>441</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>96.3718795776367</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>80</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>88</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>90.9090881347656</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>38</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>42</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>90.48</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>103</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>42837</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.240446344017982</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8678</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>9293</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>93.3821182250977</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>4</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>4</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>455</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>455</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Tillsonburg Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Tillsonburg Hydro Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>87</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>92</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>94.5652160644531</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>3553</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>5196</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>68.379524230957</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>99</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>99</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>72</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>72</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>3</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>3</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>352</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>5196</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>6.77444171905518</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>118</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>123</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>95.9349594116211</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>98</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>98</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Tillsonburg Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Tillsonburg Hydro Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>160</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>164</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.5609741210938</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>4271</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>6678</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>63.9562759399414</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>234</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>230</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.2905960083008</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>62</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>62</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>5</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>5</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>547</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>6678</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>8.19107532501221</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>265</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>268</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.8805999755859</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>4</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>4</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>107</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>107</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Tillsonburg Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Tillsonburg Hydro Inc.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>188</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>189</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.4709014892578</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>5503</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>6507</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>84.5704650878906</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>238</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>238</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>49</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>49</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>10</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>10</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>167</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>6507</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.56646680831909</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>438</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>442</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.0950241088867</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>121</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>121</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Tillsonburg Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Tillsonburg Hydro Inc.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>192</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>196</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.9591827392578</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>4932</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>5593</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>88.1816558837891</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>138</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>138</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>20</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>20</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>10</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>10</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>137</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>5593</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.44949054718018</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>305</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>309</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.7055053710938</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>76</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>76</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Tillsonburg Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Tillsonburg Hydro Inc.</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>227</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>228</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.5614013671875</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>3738</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4419</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>84.5892715454102</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>128</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>126</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.4375</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>9</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>9</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>8</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>8</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>126</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>4419</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.85132384300232</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>233</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>240</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.0833358764648</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>35</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>35</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Tillsonburg Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Tillsonburg Hydro Inc.</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>284</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>284</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>0</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>0</Telephone_Accessibility_-_Incoming>
<Appointments_Met_-_Scheduled>157</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>156</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.3630599975586</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>12</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>13</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>92.3076934814453</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>9</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>9</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>0</Telephone_Call_Abandon_Rate_-_Incoming>
<Appointments_Scheduled_-_Scheduled>327</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>331</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.7915420532227</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>29</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>33</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>87.8787841796875</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Tillsonburg Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Tillsonburg Hydro Inc.</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>408</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>410</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.5121917724609</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>0</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>0</Telephone_Accessibility_-_Incoming>
<Appointments_Met_-_Scheduled>224</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>220</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.2142868041992</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>13</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>14</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>92.8571395874023</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>11</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>11</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>0</Telephone_Call_Abandon_Rate_-_Incoming>
<Appointments_Scheduled_-_Scheduled>526</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>530</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.2452850341797</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>4</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>4</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>29</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>29</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Tillsonburg Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Tillsonburg Hydro Inc.</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>266</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>279</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>95.3404998779297</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>1789</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1813</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>98.6762237548828</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>297</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>295</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.3265991210938</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>10</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>10</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>11</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>11</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1813</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.51571995019913E-02</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>400</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>403</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.2555847167969</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>43</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>43</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Tillsonburg Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Tillsonburg Hydro Inc.</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>106</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>106</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>5351</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>5389</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.2948608398438</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>570</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>562</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.5964889526367</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>11</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>11</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>9</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>9</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>4</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>5389</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>7.42252767086029E-02</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>475</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>481</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.7526016235352</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>8</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>8</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>76</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>76</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Tillsonburg Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Tillsonburg Hydro Inc.</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>260</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>261</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.6168594360352</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>5105</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>5151</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.1069717407227</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>477</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>476</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.7903594970703</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>11</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>11</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>9</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>9</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>5151</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.88274118304253E-02</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>323</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>325</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.3846130371094</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>49</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>49</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Tillsonburg Hydro Inc.</Current_Company_Name>
<Historical_Company_Name>Tillsonburg Hydro Inc.</Historical_Company_Name>
<Year>2025</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>119</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>119</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>5826</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>5873</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.1997299194336</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>383</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>378</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.6945190429688</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>18</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>18</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>14</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>14</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>5873</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>291</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>296</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.3108139038086</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>58</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>58</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Toronto Hydro-Electric System Limited</Current_Company_Name>
<Historical_Company_Name>Toronto Hydro-Electric System Limited</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>2631</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>2715</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>96.9060745239258</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>71</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>71</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>399801</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>520676</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>76.7849884033203</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>19574</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>19557</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.9131469726562</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>38398</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>39400</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>97.4568557739258</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1189</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1363</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>87.2340393066406</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>8110</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>520676</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.55759048461914</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>103024</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>115731</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>89.0202255249023</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>17</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>17</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>7536</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>7538</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.9734649658203</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>122</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>122</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Toronto Hydro-Electric System Limited</Current_Company_Name>
<Historical_Company_Name>Toronto Hydro-Electric System Limited</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>2973</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>3044</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.6675415039062</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>69</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>69</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>371345</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>573631</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>64.7358703613281</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>11086</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>11029</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.48583984375</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>40007</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>42967</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>93.1109924316406</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1090</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1187</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>91.8281402587891</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>17637</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>573631</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.07462453842163</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>81894</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>113715</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>72.0168838500977</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>4167</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>4167</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>7647</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>7670</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.7001266479492</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>124</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>124</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Toronto Hydro-Electric System Limited</Current_Company_Name>
<Historical_Company_Name>Toronto Hydro-Electric System Limited</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>2577</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>2621</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.3212509155273</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>63</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>62</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>98.4126968383789</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>379426</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>486943</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>77.9200057983398</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>14565</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>14473</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.3683471679688</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>47302</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>47800</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.9581604003906</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1141</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1219</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>93.6013107299805</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>9204</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>486943</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.89015960693359</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>143448</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>175348</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>81.8076019287109</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>93</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>93</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>6115</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>6153</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.3824157714844</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>146</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>158</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>92.4050598144531</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Toronto Hydro-Electric System Limited</Current_Company_Name>
<Historical_Company_Name>Toronto Hydro-Electric System Limited</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>5564</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>5575</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.8026885986328</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>117</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>117</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>346131</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>431878</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>80.1455535888672</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>19747</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>19680</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.6607055664062</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>53678</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>54565</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.3744125366211</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1089</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1257</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>86.6348419189453</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>6009</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>431878</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.39136517047882</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>153334</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>188033</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>81.5463256835938</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>77</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>77</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>5167</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>5185</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.6528472900391</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>269</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>269</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Toronto Hydro-Electric System Limited</Current_Company_Name>
<Historical_Company_Name>Toronto Hydro-Electric System Limited</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>5811</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>5826</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.7425308227539</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>139</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>138</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>99.2805786132812</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>331870</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>443881</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>74.7655334472656</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>18170</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>17995</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.0368728637695</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>58162</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>58542</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.3508911132812</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1011</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1094</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>92.4131622314453</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>15487</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>443881</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.48899817466736</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>172379</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>187762</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>91.8071823120117</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>175</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>175</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>5159</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>5162</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.9418792724609</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>22</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>22</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Toronto Hydro-Electric System Limited</Current_Company_Name>
<Historical_Company_Name>Toronto Hydro-Electric System Limited</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>7022</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>7041</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.7301483154297</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>87</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>87</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>286336</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>409721</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>69.8856048583984</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>16459</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>16435</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.8541793823242</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>64726</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>67243</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>96.2568588256836</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1020</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1155</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>88.3116912841797</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>10964</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>409721</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.6759672164917</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>160185</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>170184</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>94.1245956420898</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>24</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>24</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>193</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>194</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.4845352172852</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>27</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>27</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Toronto Hydro-Electric System Limited</Current_Company_Name>
<Historical_Company_Name>Toronto Hydro-Electric System Limited</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>4925</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>4932</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.8580703735352</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>136</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>135</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>99.2647094726562</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>307430</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>399919</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>76.8730697631836</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>16685</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>16671</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.9160919189453</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>43051</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>43809</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.2697601318359</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1104</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1247</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>88.5324783325195</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>4303</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>399919</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.07596790790558</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>149548</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>164838</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>90.7242279052734</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>14</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>14</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>0</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>0</Reconnections_-_Total>
<Micro-Embedded_Generation_-_Met>36</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>39</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>92.3076934814453</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Toronto Hydro-Electric System Limited</Current_Company_Name>
<Historical_Company_Name>Toronto Hydro-Electric System Limited</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>5254</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>5260</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.8859329223633</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>124</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>123</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>99.1935501098633</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>271233</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>343007</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>79.075065612793</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>19615</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>19600</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.9235305786133</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>38002</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>38112</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.7113800048828</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1078</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1246</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>86.5168533325195</Emergency_Urban_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>3565</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>343007</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.0393373966217</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>134898</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>158264</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>85.2360610961914</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>17</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>17</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>2019</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>2029</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.5071487426758</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>73</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>80</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>91.25</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Toronto Hydro-Electric System Limited</Current_Company_Name>
<Historical_Company_Name>Toronto Hydro-Electric System Limited</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>5367</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>5372</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.9069213867188</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>163</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>163</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>264881</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>340273</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>77.8436737060547</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>24096</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>24081</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.9377517700195</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>24471</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>24521</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.7960968017578</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>947</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1070</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>88.5046691894531</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2549</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>340273</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.749104380607605</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>147776</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>155122</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>95.2643737792969</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>10</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>10</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>4028</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>4036</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.8017807006836</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>189</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>192</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>98.4375</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Toronto Hydro-Electric System Limited</Current_Company_Name>
<Historical_Company_Name>Toronto Hydro-Electric System Limited</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>5253</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>5258</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.9049072265625</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>159</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>159</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>296986</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>390838</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>75.9869842529297</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>22550</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>22535</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.933479309082</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>28045</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>28115</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.7510223388672</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1013</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1157</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>87.5540161132812</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>4255</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>390838</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.08868634700775</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>144681</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>146013</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.0877532958984</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>16</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>14</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>87.5</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>4434</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>4459</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.439338684082</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>251</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>251</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Toronto Hydro-Electric System Limited</Current_Company_Name>
<Historical_Company_Name>Toronto Hydro-Electric System Limited</Historical_Company_Name>
<Year>2025</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>5026</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>5035</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.8212509155273</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>183</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>183</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>289441</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>386189</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>74.9480209350586</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>34447</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>34442</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.985481262207</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>66971</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>67042</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.8940963745117</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1023</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1218</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>83.9901504516602</Emergency_Urban_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>4923</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>386189</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.27476441860199</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>151616</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>154449</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.1657409667969</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>7</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>7</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>4542</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>4555</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.714599609375</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>146</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>146</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Wasaga Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>Wasaga Distribution Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>216</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>216</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>22581</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>22592</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.9513092041016</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>40</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>40</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>226</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>226</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>20</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>20</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>1</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>1</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>0</Telephone_Call_Abandon_Rate_-_Incoming>
<Appointments_Scheduled_-_Scheduled>4108</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4108</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>140</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>140</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Wasaga Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>Wasaga Distribution Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>209</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>209</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>22781</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>22785</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.9824447631836</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>26</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>26</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>179</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>184</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>97.2826080322266</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>14</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>14</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>0</Telephone_Call_Abandon_Rate_-_Incoming>
<Appointments_Scheduled_-_Scheduled>4166</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4166</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>172</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>172</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>2</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>2</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Wasaga Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>Wasaga Distribution Inc.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>290</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>290</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>20534</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>20536</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.9902572631836</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>17</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>17</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>145</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>146</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.315071105957</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>12</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>12</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>1</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>1</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>0</Telephone_Call_Abandon_Rate_-_Incoming>
<Appointments_Scheduled_-_Scheduled>3902</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4200</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>92.9047622680664</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>92</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>92</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>5</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>5</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Wasaga Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>Wasaga Distribution Inc.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>241</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>241</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>15547</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>15548</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.9935684204102</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>4</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>4</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>96</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>96</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>17</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>17</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>0</Telephone_Call_Abandon_Rate_-_Incoming>
<Appointments_Scheduled_-_Scheduled>3546</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3554</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.77490234375</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>93</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>93</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>6</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>6</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Wasaga Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>Wasaga Distribution Inc.</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>262</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>262</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>17612</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>17615</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.9829711914062</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>28</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>28</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>134</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>134</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>7</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>7</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>17615</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3619</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3626</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.8069534301758</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>64</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>64</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Wasaga Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>Wasaga Distribution Inc.</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>250</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>250</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>20929</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>20935</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.9713363647461</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>41</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>41</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>518</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>520</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.6153869628906</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>10</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>10</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>0</Telephone_Call_Abandon_Rate_-_Incoming>
<Appointments_Scheduled_-_Scheduled>2214</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2237</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.9718399047852</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>21</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>21</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Wasaga Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>Wasaga Distribution Inc.</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>296</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>296</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>17098</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>17114</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.9065093994141</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>45</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>45</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>349</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>352</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.1477279663086</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>18</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>18</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>0</Telephone_Call_Abandon_Rate_-_Incoming>
<Appointments_Scheduled_-_Scheduled>2718</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2718</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>33</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>33</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Wasaga Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>Wasaga Distribution Inc.</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>395</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>395</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>14157</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>14181</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.8307571411133</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>42</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>42</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>614</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>614</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>25</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>25</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>14181</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2781</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2781</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>43</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>43</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Wasaga Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>Wasaga Distribution Inc.</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>617</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>617</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>13739</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>13786</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.6590728759766</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>19</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>19</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>756</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>756</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>16</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>16</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>13786</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3212</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3212</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>143</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>143</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Wasaga Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>Wasaga Distribution Inc.</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>320</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>320</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>16018</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>16103</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.4721450805664</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>3</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>3</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>976</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>976</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>23</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>23</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>16103</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2858</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2858</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>196</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>196</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Wasaga Distribution Inc.</Current_Company_Name>
<Historical_Company_Name>Wasaga Distribution Inc.</Historical_Company_Name>
<Year>2025</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>90</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>90</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>16746</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>16859</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.3297348022461</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>33</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>33</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2005</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2005</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>20</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>20</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>113</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>16859</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.670265138149261</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2667</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2667</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>176</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>176</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Welland Hydro-Electric System Corp.</Current_Company_Name>
<Historical_Company_Name>Welland Hydro-Electric System Corp.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>237</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>237</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>31505</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>31980</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>98.5146942138672</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1347</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1327</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.5152206420898</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>279</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>279</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>13</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>13</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>296</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>31980</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.925578474998474</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4708</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5008</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>94.0095825195312</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>308</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>308</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>598</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>598</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>17</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>17</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Welland Hydro-Electric System Corp.</Current_Company_Name>
<Historical_Company_Name>Welland Hydro-Electric System Corp.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>211</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>211</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>34068</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>34561</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>98.5735397338867</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1639</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1615</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.5356903076172</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3454</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3454</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>27</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>27</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>340</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>34561</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.983767807483673</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>7260</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>7285</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.6568298339844</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>654</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>655</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.8473281860352</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>13</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>13</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Welland Hydro-Electric System Corp.</Current_Company_Name>
<Historical_Company_Name>Welland Hydro-Electric System Corp.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>226</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>226</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>15637</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>16257</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>96.1862564086914</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>809</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>798</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.6402969360352</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3656</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3657</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.97265625</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>16</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>16</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>151</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>16257</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.928830683231354</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1546</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1557</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.2935104370117</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1110</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1110</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>232</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>232</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>23</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>23</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Welland Hydro-Electric System Corp.</Current_Company_Name>
<Historical_Company_Name>Welland Hydro-Electric System Corp.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>310</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>310</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>12167</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>12506</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>97.2892990112305</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>902</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>856</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>94.9002227783203</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>4684</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>4684</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>23</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>23</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>97</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>12506</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.775627672672272</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2067</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2096</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.6164093017578</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>4</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>4</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>280</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>280</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>3</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>3</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Welland Hydro-Electric System Corp.</Current_Company_Name>
<Historical_Company_Name>Welland Hydro-Electric System Corp.</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>366</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>386</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>94.8186492919922</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>10872</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>12229</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>88.9034271240234</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1125</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1048</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>93.1555557250977</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>7500</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>7500</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>14</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>14</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>402</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>12229</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.2872679233551</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1673</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1728</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>96.8171310424805</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>22</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>22</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>241</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>241</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Welland Hydro-Electric System Corp.</Current_Company_Name>
<Historical_Company_Name>Welland Hydro-Electric System Corp.</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>414</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>438</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>94.5205459594727</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>11019</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>12790</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>86.1532440185547</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>697</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>685</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.2783355712891</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>10953</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>10953</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>23</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>23</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>473</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>12790</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.69820165634155</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2093</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2102</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.5718383789062</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>9</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>9</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>99</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>99</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Welland Hydro-Electric System Corp.</Current_Company_Name>
<Historical_Company_Name>Welland Hydro-Electric System Corp.</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>616</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>618</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.6763763427734</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>11627</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>13997</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>83.0678024291992</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>897</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>878</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>97.8818283081055</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>13954</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>13960</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.9570236206055</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>22</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>22</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>398</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>13997</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.84346652030945</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2216</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2235</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.1498870849609</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>6</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>6</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>214</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>214</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Welland Hydro-Electric System Corp.</Current_Company_Name>
<Historical_Company_Name>Welland Hydro-Electric System Corp.</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>513</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>515</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.6116485595703</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>8057</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>10345</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>77.8830337524414</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>682</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>641</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>93.9882659912109</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>15836</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>15836</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>14</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>14</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>462</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>10345</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.46592569351196</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1785</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1826</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.7546539306641</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>41</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>41</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>257</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>257</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Welland Hydro-Electric System Corp.</Current_Company_Name>
<Historical_Company_Name>Welland Hydro-Electric System Corp.</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>726</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>760</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>95.5263137817383</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>6393</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>8375</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>76.3343276977539</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>761</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>722</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>94.8751678466797</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>16069</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>16069</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>24</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>24</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>288</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>8375</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.43880605697632</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2053</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2092</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.1357574462891</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>39</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>39</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>450</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>450</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Welland Hydro-Electric System Corp.</Current_Company_Name>
<Historical_Company_Name>Welland Hydro-Electric System Corp.</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>533</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>539</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.8868255615234</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>7106</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>10305</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>68.9568176269531</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>868</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>868</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>17420</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>17420</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>27</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>27</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>387</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>10305</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.75545859336853</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5467</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5498</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.4361572265625</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>743</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>743</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Welland Hydro-Electric System Corp.</Current_Company_Name>
<Historical_Company_Name>Welland Hydro-Electric System Corp.</Historical_Company_Name>
<Year>2025</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>364</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>365</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.7260284423828</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>7721</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>10541</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>73.2473220825195</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1128</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1122</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.4680862426758</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>10282</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>10282</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>32</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>32</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>2</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>2</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>336</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>10541</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.18755340576172</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>6735</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>6749</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.7925643920898</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>14</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>14</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>775</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>775</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Wellington North Power Inc.</Current_Company_Name>
<Historical_Company_Name>Wellington North Power Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>20</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>20</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>5134</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>5134</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>159</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>152</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>95.5974807739258</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>344</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>344</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>5</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>5</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>5134</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>860</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>872</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.6238555908203</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>14</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>14</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>22</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>22</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>2</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>2</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Wellington North Power Inc.</Current_Company_Name>
<Historical_Company_Name>Wellington North Power Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>22</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>22</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>5241</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>5245</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.9237365722656</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>196</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>194</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.9795913696289</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>416</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>416</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>4</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>4</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>5245</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>949</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>952</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.6848754882812</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>37</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>37</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Wellington North Power Inc.</Current_Company_Name>
<Historical_Company_Name>Wellington North Power Inc.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>35</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>35</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>4970</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4984</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.7191009521484</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>171</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>170</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.4152069091797</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>405</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>405</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>8</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>8</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>4984</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>994</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>994</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>29</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>29</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Wellington North Power Inc.</Current_Company_Name>
<Historical_Company_Name>Wellington North Power Inc.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>49</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>49</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>4830</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4879</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>98.9956970214844</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>220</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>218</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.0909118652344</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>350</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>361</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>96.9529113769531</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>11</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>11</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>4879</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1067</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1072</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.5335845947266</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>36</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>36</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>2</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>2</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Wellington North Power Inc.</Current_Company_Name>
<Historical_Company_Name>Wellington North Power Inc.</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>42</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>42</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>4872</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4921</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.004264831543</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>265</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>260</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.1132049560547</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>368</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>378</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>97.3544998168945</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>10</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>10</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>4921</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.06421460211277E-02</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1096</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1103</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.365364074707</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>5</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>5</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>58</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>58</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Wellington North Power Inc.</Current_Company_Name>
<Historical_Company_Name>Wellington North Power Inc.</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>31</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>32</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>96.875</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>5047</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>5846</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>86.3325347900391</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>198</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>197</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.4949493408203</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>522</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>522</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>7</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>7</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>15</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>5846</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.256585687398911</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1334</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1338</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.7010498046875</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>21</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>21</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Wellington North Power Inc.</Current_Company_Name>
<Historical_Company_Name>Wellington North Power Inc.</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>86</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>86</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>5106</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>5657</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>90.2598571777344</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>226</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>225</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.5575256347656</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>685</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>685</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>12</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>12</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>9</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>5657</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.159094929695129</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1623</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1624</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.9384231567383</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>15</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>15</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Wellington North Power Inc.</Current_Company_Name>
<Historical_Company_Name>Wellington North Power Inc.</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>123</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>123</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>4283</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4379</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>97.8077163696289</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>259</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>256</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.8416976928711</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>850</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>850</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>6</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>6</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>25</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>4379</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.570906579494476</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1302</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1302</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>3</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>3</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>32</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>32</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Wellington North Power Inc.</Current_Company_Name>
<Historical_Company_Name>Wellington North Power Inc.</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>208</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>208</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>4488</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4516</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.3799819946289</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>384</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>374</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>97.3958358764648</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1349</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1349</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>3</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>3</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>22</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>4516</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.48715677857399</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1763</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1764</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.9433135986328</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>10</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>10</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>43</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>43</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Wellington North Power Inc.</Current_Company_Name>
<Historical_Company_Name>Wellington North Power Inc.</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>168</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>168</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>6324</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>6374</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.2155609130859</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>371</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>362</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>97.5741271972656</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2287</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2287</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>7</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>7</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>10</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>6374</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.156887352466583</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1298</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1301</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.7694091796875</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>11</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>9</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>81.8181838989258</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>45</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>45</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Wellington North Power Inc.</Current_Company_Name>
<Historical_Company_Name>Wellington North Power Inc.</Historical_Company_Name>
<Year>2025</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>99</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>99</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>5434</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>5459</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.5420379638672</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>333</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>331</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.3993988037109</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2021</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2021</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>4</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>4</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>7</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>5459</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.12822861969471</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1231</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1233</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.8377914428711</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>63</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>63</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Westario Power Inc.</Current_Company_Name>
<Historical_Company_Name>Westario Power Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>124</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>130</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>95.3846130371094</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>20992</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>24234</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>86.6221008300781</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>408</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>408</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>537</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>555</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>96.7567596435547</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>15</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>21</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>71.4285736083984</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1419</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>25779</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.50448036193848</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4962</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5080</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.6771621704102</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>118</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>118</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>233</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>233</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Westario Power Inc.</Current_Company_Name>
<Historical_Company_Name>Westario Power Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>117</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>127</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>92.1259841918945</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>18820</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>22701</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>82.9038391113281</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>314</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>314</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1520</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1577</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>96.3855438232422</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>4</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>7</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>57.1428565979004</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>374</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>22701</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.64750456809998</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4598</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4614</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.6532287597656</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>194</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>194</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Westario Power Inc.</Current_Company_Name>
<Historical_Company_Name>Westario Power Inc.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>131</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>142</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>92.2535247802734</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>17269</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>20985</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>82.2921142578125</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>214</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>203</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>94.8598098754883</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1766</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1811</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>97.5151824951172</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>5</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>10</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>50</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>628</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>20985</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.99261379241943</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4597</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4614</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.6315536499023</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>18</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>18</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>134</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>134</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Westario Power Inc.</Current_Company_Name>
<Historical_Company_Name>Westario Power Inc.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>164</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>181</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>90.6077346801758</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>17560</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>20202</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>86.9220886230469</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>417</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>402</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>96.4028778076172</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1790</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1816</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.5682830810547</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>16</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>16</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>265</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>20202</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.31175136566162</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3017</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3962</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>76.1484069824219</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>952</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>952</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>145</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>145</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Westario Power Inc.</Current_Company_Name>
<Historical_Company_Name>Westario Power Inc.</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>191</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>208</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>91.8269195556641</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>16243</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>18917</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>85.8645629882812</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>442</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>420</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>95.0226211547852</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2559</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2619</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>97.7090530395508</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>7</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>7</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>331</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>18917</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.74974894523621</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2205</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3822</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>57.6923065185547</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1539</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1539</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>159</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>159</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Westario Power Inc.</Current_Company_Name>
<Historical_Company_Name>Westario Power Inc.</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>209</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>219</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>95.4337921142578</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>14135</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>16298</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>86.7284317016602</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>637</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>620</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>97.3312377929688</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2857</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2867</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.6512069702148</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>30</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>34</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>88.24</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>245</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>16298</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.50325191020966</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2883</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3946</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>73.0613250732422</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1085</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1085</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>90</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>90</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>7</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>7</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Westario Power Inc.</Current_Company_Name>
<Historical_Company_Name>Westario Power Inc.</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>256</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>266</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>96.2406005859375</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>15262</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>17255</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>88.4497222900391</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1033</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1028</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.5159759521484</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2835</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2866</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.9183502197266</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>18</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>19</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>94.74</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>134</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>17255</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.776586472988129</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1179</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3502</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>33.6664772033691</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2622</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2618</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>99.8474426269531</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>114</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>114</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Westario Power Inc.</Current_Company_Name>
<Historical_Company_Name>Westario Power Inc.</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>191</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>191</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>12994</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>15104</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>86.0301895141602</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>946</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>945</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.8942947387695</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2483</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2535</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>97.9487152099609</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>21</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>21</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>253</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>15104</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.67505300045013</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1243</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3772</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>32.9533386230469</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2832</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2832</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>185</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>185</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>6</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>6</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Westario Power Inc.</Current_Company_Name>
<Historical_Company_Name>Westario Power Inc.</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>211</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>211</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>11758</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>13450</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>87.4200744628906</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>884</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>883</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.8868789672852</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2399</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2429</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.7649230957031</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>28</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>28</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>164</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>13450</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.21933090686798</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3174</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4812</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>65.9600982666016</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1913</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1913</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>212</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>212</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>10</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>10</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Westario Power Inc.</Current_Company_Name>
<Historical_Company_Name>Westario Power Inc.</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>127</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>127</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>13639</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>15706</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>86.8394241333008</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>711</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>708</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.5780563354492</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2405</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2421</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.3391189575195</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>13</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>13</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>138</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>15706</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.878645122051239</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4727</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4993</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>94.6725387573242</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>521</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>521</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>231</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>231</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>12</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>12</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
<Service_Quality_Requirements>
<Current_Company_Name>Westario Power Inc.</Current_Company_Name>
<Historical_Company_Name>Westario Power Inc.</Historical_Company_Name>
<Year>2025</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>110</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>110</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>13639</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>15706</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>86.8394241333008</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>728</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>725</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.5879135131836</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2465</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2466</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.9594497680664</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>22</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>22</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100.00</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>138</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>15706</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.878645122051239</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3166</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3394</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>93.2822647094727</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>500</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>500</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>361</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>361</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>12</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>12</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</Service_Quality_Requirements>
</dataroot>
