Electricity Retailer Code of Conduct

Sets out the minimum standards under which a licensed electricity retailer may retail electricity.

Sector
Electricity
Category
Industry Codes/Rules
Last revised
July 1, 2022

Amendments to the Electricity Retailer Code of Conduct

2. Amendments to facilitate regulatory changes to net metering and retailing. These amendments came into force on July 1, 2022 (EB-2022-0152). More information | July 1, 2022 version (pdf)

1. Amendments to introduce formal requirements for a Consumer Complaints Response Process for Energy Retailers. These amendments came into force on February 1, 2020 (EB-2016-0179, EB-2018-0335). More information | February 1, 2020 version (pdf)