Build a Custom Performance Report

This custom report tool allows you to compare year-over-year performance for one distributor. To create a custom report, follow the steps below.

Step 1. Select the distributor:

Welland Hydro-Electric System Corp.
Wellington North Power Inc.
Westario Power Inc.

Step 2. Select the performance measures that you want to compare (leave all unselected to compare all):

Note: some measures may not be available for certain years

New Residential/Small Business Services Connected on Time
Scheduled Appointments Met on Time
Telephone Calls Answered on Time
Billing Accuracy
First Contact Resolution
Customer Satisfaction Survey Results
Level of Public Awareness
Level of Compliance with Ontario Regulation 22/04
Number of General Public Incidents
Rate per 10, 100, 1000 km of line
Average Number of Times Power to Customer is Interrupted
Average Number of Hours Power to Customer is Interrupted

Distribution System Plan Implementation on Progress
Efficiency Assessment
Total Cost per Customer
Total Cost per Km of Line
Renewable Generation Connection Impact Assessments Completed on Time
New Micro-Embedded Generation Facilities Connected on Time
Liquidity: Current Ratio
Leverage: Total Debt to Equity Ratio
Profitability: Regulatory Return on Equity - Deemed
Profitability: Regulatory Return on Equity - Achieved