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Custom Performance Report (Reporting Year: 2024)

LEGEND:
= the target was met.
= the target was not met.  |  EXPORT: EXCEL
  Customer
Focus		 Operational
Effectiveness		 Public Policy
Responsiveness		 Financial
Performance

sort arrowDistributor

sort arrowNew Residential/Small Business Services Connected on Time (Target: 90%)

sort arrowScheduled Appointments Met on Time (Target: 90%)

sort arrowTelephone Calls Answered on Time (Target: 65%)

sort arrowBilling Accuracy (Target: 98%)

sort arrowFirst Contact Resolution

sort arrowCustomer Satisfaction Survey Results

sort arrowLevel of Public Awareness

sort arrowLevel of Compliance with Ontario Regulation 22/04 (Target: substantially compliant)

sort arrowNumber of General Public Incidents

sort arrowRate per 10, 100, 1000 km of line

sort arrowAverage Number of Times Power to Customer is Interrupted

sort arrowAverage Number of Hours Power to Customer is Interrupted

sort arrowDistribution System Plan Implementation on Progress

sort arrowEfficiency Assessment (1 = most efficient 5 = least efficient)

sort arrowTotal Cost ($) per Customer

sort arrowTotal Cost ($) per Km of Line

sort arrowRenewable Generation Connection Impact Assessments Completed on Time

sort arrowNew Micro-Embedded Generation Facilities Connected on Time (Target: 90%)

sort arrowLiquidity: Current Ratio

sort arrowLeverage: Total Debt to Equity Ratio

sort arrowProfitability: Regulatory Return on Equity - Deemed

sort arrowProfitability: Regulatory Return on Equity - Achieved
Alectra Utilities Corporation 93.48%
99.48%
29.78%
99.73%
79.16% 703 83% C
30 0.587 1.08 0.75 99.28% 3 906 19247 97.5%
0.79 1.31 8.95% 7.16%
Algoma Power Inc. 100%
100%
77.96%
99.94%
99.87% 91% 84% C
0 0 3.23 8.52 Completed 5 2944 16966 100%
2.02 1.63 8.52% 7.95%
Atikokan Hydro Inc. 100%
100%
100%
99.92%
100% 90% 87% C
0 0 1.16 1.77 On Target 3 1294 22783 2.60 0.01 8.78% 8.81%
Bluewater Power Distribution Corporation 99.11%
100%
83.55%
99.99%
99.95% 83% 91% C
0 0 1.66 1.77 Completed 3 908 27532 100%
1.19 0.84 9.36% 4.89%
Burlington Hydro Inc. 99.7%
100%
70.52%
99.94%
69% 92% 85% C
0 0 1.54 2.20 164% 2 883 40480 100%
1.39 0.63 8.34% 9.52%
Canadian Niagara Power Inc. 97.51%
100%
80.44%
99.85%
99.63% 92% 85% C
2 1.232 1.66 1.86 Completed 4 1183 22005 100%
0.23 2.07 8.66% 7.53%
Centre Wellington Hydro Ltd. 100%
100%
95.89%
99.67%
99.54% 87% 83.9% C
0 0 0.10 0.01 265.5% 2 844 39610 1.14 0.67 9.00% 8.23%
Cooperative Hydro Embrun Inc. 97.1%
100%
96.87%
99.6%
97.38 90.41 85% C
0 0 0.00 0.00 100 1 576 39937 100%
2.41 0.00 9.36% 4.93%
E.L.K. Energy Inc. 100%
100%
83.45%
99.81%
88% 92.1% Satis 88% C
0 0 0.47 0.02 In Progress 1 643 47083 1.91 0.39 8.66% -9.34%
Elexicon Energy Inc. 98.77%
99.45%
75.9%
99.91%
90.42% 95.00% 89% C
0 0 1.16 1.71 114.79% 3 834 36504 100%
0.76 1.62 9.43% 5.39%
Enova Power Corp. 99.02%
98.69%
74.95%
99.98%
99.48% A 88% C
1 0.271 1.10 0.96 105.71% 3 831 16745 1.04 0.55 8.43% 6.77%
Entegrus Powerlines Inc. 97.89%
99.96%
76.56%
99.9%
75 92 79% C
1 0.306 1.48 1.26 88.4 1 748 14447 100%
1.35 1.21 9.19% 7.58%
EnWin Utilities Ltd. 100%
100%
74.74%
99.89%
99.32% 84% 82% C
1 0.212 1.53 0.86 136.1% 1 853 16632 100%
1.83 0.51 8.52% 10.33%
EPCOR Electricity Distribution Ontario Inc. 98.98%
100%
87.68%
99.99%
99.86% 83.0% 82.9% C
0 0 0.37 1.16 94.48 2 737 34822 100%
1.11 1.53 9.36% 6.58%
ERTH Power Corporation 95.11%
99.53%
86.49%
97.01%
99.91 76 83.9% C
0 0 0.76 1.51 99.3% 3 846 46498 100%
0.70 1.08 9.00% 9.08%
Essex Powerlines Corporation 90.64%
100%
88.2%
99.89%
99.39% 91% 85% C
0 0 1.39 1.14 100.75% 1 734 14030 100%
0.86 1.26 9.00% 4.70%
Festival Hydro Inc. 98.03%
96.83%
92.88%
99.97%
100 94 81% C
0 0 0.35 0.66 104 3 803 62957 100%
0.52 1.03 9.30% 7.47%
Fort Frances Power Corporation 100%
100%
92.96%
99.44%
100% 99.7% 83.9% C
0 0 0.14 0.26 85.4% 2 831 37484 4.59 0.00 0.00% -2.86%
GrandBridge Energy Inc. 94.4%
99.88%
81.23%
99.97%
99.73% A 84% C
0 0 1.50 1.04 89.0% 2 784 41766 100%
0.77 0.61 8.86% 11.35%
Greater Sudbury Hydro Inc. 99.49%
100%
69.24%
99.95%
99.48% 94.33% 89% C
0 0 1.04 0.94 116% 3 845 17961 100%
1.28 1.10 8.52% 8.12%
Grimsby Power Incorporated 100%
99.12%
92.86%
99.99%
99.92% 83% 83.8% C
0 0 2.33 4.28 107.8% 1 751 12810 100%
0.75 1.08 8.66% 7.51%
Halton Hills Hydro Inc. 100%
100%
95.89%
99.95%
99.99% 94% 81% C
0 0 0.64 0.58 94.67% 1 1042 14265 0.95 1.48 8.34% 7.79%
Hearst Power Distribution Company Limited 100%
100%
86.62%
99.85%
100% 98.4% Good 78.54% C
0 0 0.32 0.74 Implemented 1 735 20319 2.11 0.19 8.34% 13.96%
Hydro 2000 Inc. 100%
100%
98.66%
99.53%
95.22 94.4 92% C
0 0 0.06 0.01 100 2 753 45916 0.93 0.25 8.52% -27.31%
Hydro Hawkesbury Inc. 100%
98.55%
88.6%
99.99%
82 84 89.8% C
0 0 0.93 2.57 100 1 391 30291 1.56 0.58 9.00% 5.20%
Hydro One Networks Inc. 99.94%
100%
78.01%
98.94%
76% 85.7% 82% C
28 0.223 2.68 7.66 105.3% 4 1384 16326 90.67%
0.53 1.99 9.36% 9.79%
Hydro One Remote Communities Inc. 100%
90.43%
96.9%
100% 95% 73.7% C
0 0 2.95 6.17 108% N/A 0 0 0.47 0.00 0.00% 0.00%
Hydro Ottawa Limited 100%
99.17%
85.3%
99.87%
87.16% 92.00% 72% C
1 0.159 0.54 0.87 95% 4 950 27343 100%
0.44 1.88 9.21% 7.53%
Innpower Corporation 99.63%
99.76%
82.45%
99.75%
99.91 B+ 83% C
1 0.558 1.64 1.60 156.1% 3 1250 16211 100%
0.49 1.28 9.21% 6.77%
Kingston Hydro Corporation 100%
100%
85.21%
99.86%
97.63% "A" 84% C
0 0 0.44 0.64 97.08% 2 688 28157 100%
1.67 0.96 9.36% 8.26%
Lakefront Utilities Inc. 91.3%
94.62%
98.23%
99.93%
99.96% 81.17% 83.9% C
0 0 1.33 3.22 81.25% 1 673 31102 100%
1.05 1.40 8.66% 6.60%
Lakeland Power Distribution Ltd. 100%
100%
90.73%
99.9%
99.95% 75% 84% C
0 0 0.62 1.56 100% Completed 2 954 35676 1.49 1.34 8.98% 4.51%
London Hydro Inc. 99.14%
100%
71.23%
99.66%
99.39% A 83% C
4 1.286 0.88 0.78 Above Budget 3 735 39619 1.71 1.13 8.66% 7.54%
Milton Hydro Distribution Inc. 100%
100%
89.59%
99.97%
97.73 A 83% C
0 0 0.89 0.98 On Track 1 840 12630 100%
1.46 1.18 8.66% 10.96%
Newmarket-Tay Power Distribution Ltd. 97.9%
98.53%
87.28%
99.98%
99.3% 86% 88% C
1 0.971 0.75 1.30 311.31% 2 877 38369 100%
0.98 1.24 9.51% 7.97%
Niagara Peninsula Energy Inc. 95.42%
100%
81.54%
99.93%
98.21% 91% 85% C
3 0.652 1.05 1.65 101.18% 2 954 12143 100%
2.56 0.95 8.34% 9.45%
Niagara-on-the-Lake Hydro Inc. 100%
100%
95.11%
99.99%
8 80 80.9% C
0 0 1.07 0.79 162 2 971 30326 100%
0.40 0.64 9.21% 5.89%
North Bay Hydro Distribution Limited 100%
100%
62.35%
99.86%
2 88% 87% C
0 0 0.61 0.93 97.5% 3 911 37435 1.32 1.07 8.34% 10.55%
Northern Ontario Wires Inc. 100%
100%
99.95%
100% 87% 82.06% C
0 0 2.31 5.58 Excellent 1 974 15669 1.26 1.25 8.78% -2.34%
Oakville Hydro Electricity Distribution Inc. 98.32%
99.63%
75.54%
99.97%
95.7% 92% 84% C
0 0 1.18 0.46 On Track 3 924 34806 100%
1.29 0.72 9.36% 9.68%
Orangeville Hydro Limited 99.48%
99.49%
99.08%
99.89%
99.76% 76 83.7% C
0 0 0.33 0.25 93% 1 708 41002 1.54 1.10 9.21% 7.24%
Oshawa PUC Networks Inc. 100%
100%
61.25%
99.94%
178 86.2 82% C
0 0 0.29 0.32 88.2 2 769 20277 1.27 1.55 8.34% 4.70%
Ottawa River Power Corporation 93.1%
99.53%
94.52%
99.92%
97% 84% 84.2% C
0 0 0.53 0.96 In progress 1 673 15537 100%
1.73 0.69 8.66% 4.50%
PUC Distribution Inc. 100%
100%
65.05%
99.97%
99.88 85 84% C
0 0 2.17 2.14 41 3 998 46119 0.90 2.28 9.36% 8.33%
Renfrew Hydro Inc. 100%
100%
95.91%
99.78%
100% 85% 86.5% C
0 0 0.20 0.34 17.6% 3 774 41176 1.20 0.89 9.21% 9.05%
Rideau St. Lawrence Distribution Inc. 100%
100%
88.47%
98.45%
99.9 85% 84.3% C
0 0 0.11 0.41 128% 2 767 40533 0.79 0.89 8.66% 5.48%
Sioux Lookout Hydro Inc. 100%
100%
100%
99.99%
A+ 83.48% 84% C
0 0 0.67 1.18 109% 1 941 3917 100%
0.66 0.57 9.00% 10.19%
Synergy North Corporation 100%
100%
86.91%
99.92%
A+ A 88% C
0 0 1.83 1.17 108% 3 863 38957 100%
1.61 0.89 9.21% 4.88%
Tillsonburg Hydro Inc. 99.62%
99.79%
99.11%
99.85%
98.9% Satisfied 86% C
0 0 0.46 0.32 111% 2 815 47099 1.38 0.67 9.21% -0.10%
Toronto Hydro-Electric System Limited 99.9%
99.93%
75.99%
99.2%
93% 95% 64% C
34 1.161 1.29 0.94 107% 5 1630 44101 100%
1.00 1.26 8.52% 6.00%
Wasaga Distribution Inc. 100%
100%
99.47%
100%
99.9 81 85% C
0 0 1.84 4.09 Completed 1 616 31361 1.05 0.64 9.21% 10.06%
Welland Hydro-Electric System Corp. 98.89%
100%
68.96%
99.96%
99.84% 95% 85% C
0 0 0.43 0.77 Completed 1 609 32112 100%
1.31 0.84 8.78% 9.48%
Wellington North Power Inc. 100%
97.57%
99.22%
99.63%
99.78% 85% 84.1% C
0 0 0.15 0.23 152% 2 941 17271 1.09 0.95 8.34% 11.22%
Westario Power Inc. 100%
99.58%
86.84%
99.81%
99.04% 93% 84% C
0 0 0.57 1.19 Completed 2 774 31757 100%
1.42 0.76 9.21% 7.33%