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Custom Performance Report (Reporting Year: 2025)

LEGEND:
= the target was met.
= the target was not met.  |  EXPORT: EXCEL
  Customer
Focus		 Operational
Effectiveness		 Public Policy
Responsiveness		 Financial
Performance

sort arrowDistributor

sort arrowNew Residential/Small Business Services Connected on Time (Target: 90%)

sort arrowScheduled Appointments Met on Time (Target: 90%)

sort arrowTelephone Calls Answered on Time (Target: 65%)

sort arrowBilling Accuracy (Target: 98%)

sort arrowFirst Contact Resolution

sort arrowCustomer Satisfaction Survey Results

sort arrowLevel of Public Awareness

sort arrowLevel of Compliance with Ontario Regulation 22/04 (Target: substantially compliant)

sort arrowNumber of General Public Incidents

sort arrowRate per 10, 100, 1000 km of line

sort arrowAverage Number of Times Power to Customer is Interrupted

sort arrowAverage Number of Hours Power to Customer is Interrupted

sort arrowDistribution System Plan Implementation on Progress

sort arrowEfficiency Assessment (1 = most efficient 5 = least efficient)

sort arrowTotal Cost ($) per Customer

sort arrowTotal Cost ($) per Km of Line

sort arrowRenewable Generation Connection Impact Assessments Completed on Time

sort arrowNew Micro-Embedded Generation Facilities Connected on Time (Target: 90%)

sort arrowLiquidity: Current Ratio

sort arrowLeverage: Total Debt to Equity Ratio

sort arrowProfitability: Regulatory Return on Equity - Deemed

sort arrowProfitability: Regulatory Return on Equity - Achieved
Alectra Utilities Corporation 94.99%
98.79%
57.94%
99.73%
81.78% 703 83% C
20 0.391 1.26 0.88 100.73% 2 946 20161 94.31%
0.79 1.24 8.95% 6.39%
Algoma Power Inc. 100%
100%
91.64%
99.94%
99.85% 92% 83% C
0 0 2.80 5.59 Completed 5 3282 19733 100%
0.99 1.55 9.00% 10.24%
Atikokan Hydro Inc. 100%
100%
100%
99.99%
100% 90% 89% C
0 0 2.51 6.73 On Target 3 1309 23048 1.98 0.05 9.00% -61.55%
Bluewater Power Distribution Corporation 98.86%
100%
81.06%
99.99%
99.99 83% 89% C
0 0 1.17 1.40 Completed 2 947 29223 100%
1.04 0.78 9.36% 7.00%
Burlington Hydro Inc. 100%
100%
77.31%
99.98%
66% 94% 85% C
0 0 1.73 2.45 134% 2 932 43082 100%
1.47 0.60 8.34% 7.43%
Canadian Niagara Power Inc. 100%
100%
86.3%
99.89%
99.86% 92% 85% C
0 0 3.04 2.66 Completed 4 1219 23247 100%
0.23 2.00 8.66% 7.29%
Centre Wellington Hydro Ltd. 98.74%
99.66%
96.52%
99.96%
99.52% 87% 86.3% C
0 0 0.26 0.37 123.0% 2 849 40230 1.49 0.76 9.25% 9.48%
Cooperative Hydro Embrun Inc. 100%
100%
97.72%
100%
97.38 90.41 89% C
0 0 0.00 0.00 100 1 545 38426 2.62 0.00 9.36% 9.79%
E.L.K. Energy Inc. 100%
100%
93.81%
99.83%
88% 92.1% Satis 88% C
0 0 0.19 0.37 In Progress 1 621 45663 2.80 0.67 8.66% -0.87%
Elexicon Energy Inc. 98.67%
99.64%
71.01%
99.91%
90.01% 95.00% 89% C
5 1.223 1.55 2.01 123.07% 3 879 38410 100%
1.23 1.25 9.43% 3.81%
Enova Power Corp. 97.01%
99.51%
70.49%
99.97%
99.64% A 85% C
0 0 1.21 1.10 118.71% 3 827 15894 100%
1.31 0.57 8.43% 8.14%
Entegrus Powerlines Inc. 98.79%
100%
82.34%
99.92%
76 94 77% C
0 0 1.41 1.40 100 1 793 15266 100%
1.61 1.31 9.19% 8.66%
EnWin Utilities Ltd. 100%
99.97%
72.88%
99.94%
99.39% 84% 82% C
0 0 2.18 1.02 99.1% 1 868 17060 100%
1.88 0.84 8.52% 10.62%
EPCOR Electricity Distribution Ontario Inc. 100%
100%
89.87%
99.99%
99.84% 83.0% 80.6% C
0 0 0.71 1.55 108.75 2 765 37597 100%
1.28 1.40 9.36% 6.41%
ERTH Power Corporation 95.37%
99.55%
88.03%
98.34%
100 89 83.9% C
0 0 0.18 0.61 100.9 3 887 15155 100%
0.69 1.36 9.00% 8.33%
Essex Powerlines Corporation 93.04%
100%
87.7%
99.94%
99.68 91 85% C
0 0 1.47 1.16 19.33 1 770 14749 0.88 1.27 9.00% 7.53%
Festival Hydro Inc. 100%
100%
95.12%
99.89%
100 94 84% C
0 0 1.30 1.30 110 3 879 68389 100%
0.59 1.17 9.25% 8.32%
Fort Frances Power Corporation 100%
100%
93.61%
99.58%
99.95% 97.7% 86.1% C
0 0 0.25 0.45 86.9% 2 877 39601 3.57 0.00 0.00% -0.06%
GrandBridge Energy Inc. 99.74%
99.96%
86.12%
99.98%
99.73% A 84% C
0 0 1.37 1.02 87.7% 2 831 19290 100%
0.99 0.67 8.86% 9.81%
Greater Sudbury Hydro Inc. 99.48%
100%
67.32%
99.92%
99.18% 94.17% 90% C
0 0 1.47 1.36 98.00% 3 909 19354 100%
1.32 1.30 9.00% 6.75%
Grimsby Power Incorporated 100%
99.29%
93.21%
99.98%
99.94% 83% 80% C
0 0 0.67 1.59 128% 1 770 13076 100%
0.65 1.06 8.66% 10.33%
Halton Hills Hydro Inc. 100%
100%
94.89%
99.93%
99.98% 94% 82.3% C
0 0 2.44 2.82 100.88% 1 1064 14913 0.91 1.33 8.34% 7.73%
Hearst Power Distribution Company Limited 100%
100%
87.5%
99.99%
100% 98.4% Good 80.46% C
0 0 1.70 3.07 Implemented 1 772 21412 2.31 0.20 8.34% 4.75%
Hydro 2000 Inc. 100%
100%
99.53%
99.79%
95% 96% 77.73% C
0 0 0.04 0.02 100% 2 708 43589 1.13 0.19 9.00% 12.73%
Hydro Hawkesbury Inc. 100%
100%
91.5%
100%
76.24 86.8 76.89% C
0 0 2.12 5.68 100 1 358 27669 1.70 0.50 9.25% 19.03%
Hydro One Networks Inc. 99.95%
96.62%
66.7%
98.76%
73% 85% 82% C
127 1.009 2.86 8.21 111.8 4 1399 16558 92.3%
0.59 2.08 9.36% 11.38%
Hydro One Remote Communities Inc. 100%
97.34%
94.33%
100% 90% 71.7% C
0 0 3.89 11.47 88% 0 0 0 0.55 -41.55 0.00% 0.00%
Hydro Ottawa Limited 100%
99.33%
82.51%
99.91%
89.10% 94% 72% C
0 0 0.71 0.98 97% 4 976 28089 100%
1.45 1.83 9.21% 7.36%
Innpower Corporation 97.76%
100%
58.5%
99.45%
99.80 c+ 83% C
0 0 1.18 1.67 163.6% 3 1340 18013 100%
0.84 1.59 9.21% 4.87%
Kingston Hydro Corporation 100%
100%
68.64%
99.83%
96.89% A 84% C
0 0 1.29 1.07 111.6% 2 719 29307 100%
2.01 0.99 9.36% 8.43%
Lakefront Utilities Inc. 90.16%
95.04%
97.21%
99.89%
99.98% 81.17% 83.5% C
0 0 0.87 1.98 87.50% 1 691 32333 1.03 1.20 8.66% 8.24%
Lakeland Power Distribution Ltd. 100%
100%
90.75%
99.91%
99.91% 84% 84% C
0 0 0.54 1.20 In Progress 2 946 35620 0.80 1.33 9.00% 8.71%
London Hydro Inc. 99.67%
100%
75.27%
99.96%
99.39% A 83% C
4 1.281 1.31 0.97 Above Budget 3 782 42169 2.00 1.28 8.66% 6.37%
Milton Hydro Distribution Inc. 100%
100%
89.99%
99.96%
98.11 A 83% C
0 0 0.69 0.99 On Track 1 896 13459 100%
1.33 1.11 8.66% 9.34%
Newmarket-Tay Power Distribution Ltd. 100%
97.87%
89.13%
99.98%
99.50% 87% 88% C
0 0 0.82 1.84 90.84% 2 947 41540 100%
0.73 1.23 9.51% 1.05%
Niagara Peninsula Energy Inc. 94.72%
100%
76.59%
99.96%
98.98% 93% 85% C
0 0 1.69 2.16 99.89% 2 980 12517 100%
1.04 0.92 8.34% 7.92%
Niagara-on-the-Lake Hydro Inc. 98.17%
100%
91.57%
99.95%
5 80 81.9% C
0 0 2.68 0.92 176 2 984 30699 100%
0.40 0.60 9.21% 6.56%
North Bay Hydro Distribution Limited 100%
100%
65.1%
99.89%
0 88% 88.5% C
0 0 0.60 1.15 132% 3 938 38647 1.50 1.09 8.34% 7.90%
Northern Ontario Wires Inc. 100%
100%
99.84%
100% 87% 81.06% C
0 0 1.34 4.89 Excellent 1 1016 16336 1.22 1.34 9.00% 6.80%
Oakville Hydro Electricity Distribution Inc. 99.76%
100%
78.23%
99.95%
95.6% 88% 86% C
0 0 0.59 0.27 On Track 3 943 36148 100%
1.36 0.67 9.36% 9.02%
Orangeville Hydro Limited 100%
100%
99.51%
99.87%
99.67% 84 83.7% C
0 0 0.13 0.38 100% 1 725 41971 1.57 1.09 9.21% 10.98%
Oshawa PUC Networks Inc. 99.75%
100%
68.69%
99.82%
132 84.5% 82% C
0 0 0.62 0.59 98.2% 2 792 20832 95%
1.22 1.44 8.34% 5.81%
Ottawa River Power Corporation 100%
100%
95.44%
99.9%
99.4% 84% 82.1% C
0 0 1.72 2.99 In progress 1 731 16934 100%
1.31 0.71 8.66% 3.30%
PUC Distribution Inc. 100%
100%
68.04%
99.36%
99.88 85 84% C
1 0.135 1.03 0.94 65 4 1005 46518 0.87 1.93 9.36% 10.86%
Renfrew Hydro Inc. 100%
100%
96.58%
99.79%
99.94% 87% 86.5% C
0 0 0.25 0.58 29.4% 3 800 42693 1.15 0.84 9.21% 10.23%
Rideau St. Lawrence Distribution Inc. 100%
100%
98.45%
99.97%
95.2 85% 84.3% C
0 0 0.26 1.57 178% 2 837 43419 0.78 1.20 8.66% 3.49%
Sioux Lookout Hydro Inc. 100%
100%
100%
99.97%
A 83.48% 84% C
0 0 0.30 0.58 100 1 959 4025 100%
1.22 0.37 9.00% 15.38%
Synergy North Corporation 100%
100%
94.41%
99.88%
A+ A 88% C
0 0 1.90 0.76 110% 3 883 40051 100%
1.74 0.86 9.21% 9.66%
Tillsonburg Hydro Inc. 100%
98.69%
99.2%
99.96%
99.3% Satisfied 85.3% C
0 0 1.44 1.53 86% 2 833 47924 2.48 0.84 9.21% 12.21%
Toronto Hydro-Electric System Limited 99.82%
99.99%
74.95%
99.03%
92% 95% 68% C
61 2.075 1.20 0.91 22% 5 1696 45509 100%
1.09 1.35 9.25% 8.85%
Wasaga Distribution Inc. 100%
100%
99.33%
100%
99.9 85 85% C
0 0 0.70 0.92 Completed 1 633 27673 1.02 0.57 9.21% 9.55%
Welland Hydro-Electric System Corp. 99.73%
99.47%
73.25%
99.97%
99.54% 95% 85% C
0 0 0.71 0.77 106.6% 1 623 32924 1.40 0.93 9.00% 10.24%
Wellington North Power Inc. 100%
99.4%
99.54%
99.5%
99.79% 85% 84% C
0 0 0.33 0.77 168% 2 984 18194 1.13 0.85 8.34% 7.73%
Westario Power Inc. 100%
99.59%
86.84%
99.72%
99.07% 93% 84% C
1 0 0.55 1.00 Completed 2 871 35265 100%
1.16 0.93 9.21% 4.98%