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Custom Performance Report (Reporting Year: 2019)

LEGEND:
= the target was met.
= the target was not met.  |  EXPORT: EXCEL
  Customer
Focus
Operational
Effectiveness
Public Policy
Responsiveness
Financial
Performance

sort arrowDistributor

sort arrowNew Residential/Small Business Services Connected on Time (Target: 90%)

sort arrowScheduled Appointments Met on Time (Target: 90%)

sort arrowTelephone Calls Answered on Time (Target: 65%)

sort arrowBilling Accuracy (Target: 98%)

sort arrowFirst Contact Resolution

sort arrowCustomer Satisfaction Survey Results

sort arrowLevel of Public Awareness

sort arrowLevel of Compliance with Ontario Regulation 22/04 (Target: substantially compliant)

sort arrowNumber of General Public Incidents

sort arrowRate per 10, 100, 1000 km of line

sort arrowAverage Number of Times Power to Customer is Interrupted

sort arrowAverage Number of Hours Power to Customer is Interrupted

sort arrowDistribution System Plan Implementation on Progress

sort arrowEfficiency Assessment (1 = most efficient 5 = least efficient)

sort arrowTotal Cost ($) per Customer

sort arrowTotal Cost ($) per Km of Line

sort arrowRenewable Generation Connection Impact Assessments Completed on Time

sort arrowNew Micro-Embedded Generation Facilities Connected on Time (Target: 90%)

sort arrowLiquidity: Current Ratio

sort arrowLeverage: Total Debt to Equity Ratio

sort arrowProfitability: Regulatory Return on Equity - Deemed

sort arrowProfitability: Regulatory Return on Equity - Achieved

Alectra Utilities Corporation 92.59%
98.75%
75.78%
100%
85.1% 93% 82% C
20 0.95 1.26 1.07 114% 3 716 15212 100% 78.26%
0.82 1.16 8.95% 7.21%
Algoma Power Inc. 97.1%
100%
81.61%
100%
99.96% 95% 83% C
0 0 3.39 7.33 Completed 5 2235 12107 0.69 1.36 9.30% 8.44%
Atikokan Hydro Inc. 100%
100%
99%
100% 100% 83% C
0 0 0.19 0.42 On Target 3 1035 18329 1.35 0.17 8.78% 7.62%
Bluewater Power Distribution Corporation 99.77%
100%
87.4%
100%
99.99 74.4 87% C
0 0 1.87 1.88 At Budget 3 734 34871 100% 1.13 0.69 8.98% 10.93%
Brantford Power Inc. 100%
99.82%
71.54%
100%
79.5% 97% 85% C
0 0 1.10 0.62 115.9% 3 543 42273 66.67% 1.60 1.07 8.78% 7.17%
Burlington Hydro Inc. 100%
100%
81.43%
100%
82.4% 96% 83% C
0 0 0.75 1.05 N/A 2 661 29293 100% 100%
2.07 0.75 9.36% 7.16%
Canadian Niagara Power Inc. 93.27%
100%
79.73%
100%
99.94% 91% 83% C
1 0.963 2.00 3.01 Completed 4 893 16421 0.28 2.92 8.78% 5.84%
Centre Wellington Hydro Ltd. 100%
100%
98.16%
100%
99.88% 79.90 85.7% C
0 0 0.48 0.45 85 3 731 32898 1.28 0.98 9.00% 5.19%
Chapleau Public Utilities Corporation 100%
100%
97.9%
100%
100 93 79% C
0 0 2.56 6.91 Complete 4 864 19553 3.04 0.00 9.00% 8.46%
Cooperative Hydro Embrun Inc. 100%
100%
96.38%
100%
91.36 86.24 84% C
0 0 0.09 0.03 Completed 1 511 33552 2.03 0.09 9.00% 10.03%
E.L.K. Energy Inc. 99.34%
100%
97.69%
100%
Excellent 91% Satis 83% C
0 0 0.72 1.85 In Progress 1 418 31613 2.95 0.28 8.78% 9.66%
Elexicon Energy Inc. 96.4%
99.74%
76.01%
100%
88.60% 95.00% 84% C
0 0 1.05 1.34 104.00% 3 648 28396 100%
1.04 0.91 9.43% 4.32%
Energy Plus Inc. 97.19%
99.94%
84.89%
100%
99.55% A 82% C
0 0 1.53 0.92 On Plan 2 677 29569 100% 100%
0.60 0.99 8.98% 9.06%
Entegrus Powerlines Inc. 98.04%
99.53%
65.61%
100%
79 94 81% C
1 0.805 1.02 1.73 85.6 2 566 10982 100% 100%
1.41 1.20 9.19% 10.58%
EnWin Utilities Ltd. 100%
99.94%
77.19%
100%
98.74% 88.00% 82% C
1 0.214 2.23 0.88 100.4% 3 709 13539 100%
2.13 0.75 8.01% 3.72%
EPCOR Electricity Distribution Ontario Inc. 93.39%
99.4%
76.49%
100%
98.94 73 82.8% C
0 0 0.82 1.65 75.93 2 641 30951 1.04 1.86 8.98% 2.77%
ERTH Power Corporation 97.6%
100%
96.52%
98%
99.85 77.1 85.1% C
0 0 0.56 0.94 108% 3 691 36992 100% 0.76 1.00 9.00% 12.05%
Espanola Regional Hydro Distribution Corporation 100%
98.55%
63.04%
100%
99.23 91.00 85% C
0 0 0.17 0.35 On Track 2 758 17789 0.83 -22.35 9.12% -9.46%
Essex Powerlines Corporation 94.78%
93.15%
82.62%
100%
98.99% 83% 83% C
0 0 0.84 1.27 37.5% 2 580 10907 100%
0.57 1.31 9.00% 7.30%
Festival Hydro Inc. 96.99%
98.5%
88.45%
100%
99.99 97% 81% C
1 0.383 1.78 1.79 112 3 650 53219 100% 0.53 1.11 9.30% 9.10%
Fort Frances Power Corporation 100%
100%
97.62%
100%
98.9% 91.7% 79.91% C
0 0 1.39 0.54 78% 3 679 31609 4.44 0.00 0.00% -1.73%
Greater Sudbury Hydro Inc. 99.38%
99.78%
71.26%
100%
82.69 88% 83% C
0 0 1.03 1.89 84.72% 3 679 31938 100%
1.48 1.76 8.98% 8.62%
Grimsby Power Incorporated 100%
100%
90.24%
100%
99.86% 78.8% 82.9% C
0 0 3.44 5.00 86.23% 1 594 10029 100%
1.03 1.26 9.19% 10.39%
Halton Hills Hydro Inc. 100%
97.66%
96.43%
100%
99.98% 95% 83% C
0 0 1.70 1.60 114.56% 1 817 10917 0.86 2.34 9.19% 4.24%
Hearst Power Distribution Company Limited 100%
100%
92.14%
100%
99% 98.2% Good 77.43% C
0 0 1.18 2.48 Established 2 539 14999 2.05 0.28 9.19% 13.91%
Hydro 2000 Inc. 100%
100%
99.74%
100%
95.82% 91 75.25% NI
0 0 1.10 0.02 20% 2 530 31368 1.22 0.00 9.12% 11.53%
Hydro Hawkesbury Inc. 91.3%
98.86%
99.97%
100%
96.13 87.2 76% C
0 0 0.68 1.01 Complete 1 289 22613 1.77 0.77 9.00% 16.54%
Hydro One Networks Inc. 99.78%
100%
77.05%
99.43%
86 0.842 80.18% C
19 0.153 2.46 6.83 1.0455 4 1044 11761 100% 96.43%
0.63 1.60 9.00% 10.85%
Hydro One Remote Communities Inc. 100%
100%
97%
100% 93% 72.38% C
0 0 3.69 6.58 98% N/A 0 0 100% 0.98 0.00 0.00% 0.00%
Hydro Ottawa Limited 100%
99.59%
86.15%
100%
89.32% 94.00% 72% C
0 0 0.75 0.77 84.69% 4 733 42694 87.5% 100%
1.14 1.90 8.98% 8.82%
Innpower Corporation 99.56%
98.4%
90.4%
100%
99.93 A 84% C
0 0 0.61 1.52 110% 3 847 10844 1.06 1.60 8.78% 10.09%
Kingston Hydro Corporation 100%
99.73%
64.63%
92%
99.18% 'A' 79% C
0 0 0.73 0.88 Trending Up 3 574 47559 100%
1.47 1.11 9.19% 9.50%
Kitchener-Wilmot Hydro Inc. 98.53%
99.39%
90.14%
100%
98.78 A 83% C
3 1.52 1.05 1.02 In Progress 2 524 25873 100% 1.56 0.49 9.36% 8.73%
Lakefront Utilities Inc. 97.57%
100%
94.1%
100%
99.41% 80.70% 83% NC
0 0 0.68 0.76 Completed 2 501 23885 0.2% 1.32 1.02 8.78% 7.58%
Lakeland Power Distribution Ltd. 100%
100%
89.61%
100%
99.97 75.5 83.8% C
0 0 0.66 1.29 In Progress 2 730 28074 100% 1.69 1.18 8.98% 11.51%
London Hydro Inc. 99.32%
100%
76.79%
100%
99.9% A 84% C
3 0.989 1.14 0.80 Below Budget 3 568 29822 100% 100%
1.36 0.88 8.78% 8.82%
Milton Hydro Distribution Inc. 99.88%
100%
84.44%
100%
100 A 84% C
0 0 0.58 0.33 On Track 2 700 10390 1.56 1.28 9.19% 6.74%
Newmarket-Tay Power Distribution Ltd. 100%
99.9%
68.58%
80%
97.7 96 83% C
0 0 0.70 0.78 64 3 678 28984 1.37 1.19 9.66% 6.94%
Niagara Peninsula Energy Inc. 93.57%
99.5%
84.67%
99%
97% 95% 82% C
2 0.988 1.63 2.03 88.79% 3 786 13712 83.33% 100%
2.26 0.99 9.30% 4.73%
Niagara-on-the-Lake Hydro Inc. 100%
100%
86.8%
100%
14 78.8 82.8% C
0 0 0.38 0.50 96 3 758 19676 100%
0.56 0.57 8.98% 14.38%
North Bay Hydro Distribution Limited 100%
100%
95.65%
100%
3 89% 81% C
0 0 1.35 1.16 119% 3 732 30928 50% 1.69 1.03 9.30% 6.14%
Northern Ontario Wires Inc. 100%
100%
100%
100%
100% 92% 80.5% C
0 0 1.63 2.87 Excellent 1 715 11551 1.70 0.92 8.78% 10.92%
Oakville Hydro Electricity Distribution Inc. 94.72%
100%
85.9%
100%
96.3 94% 82% C
1 0.522 1.19 0.74 Above Target 3 736 28134 1.25 0.92 9.36% 9.31%
Orangeville Hydro Limited 100%
100%
99.9%
100%
99.9% 78.2 85.5% C
0 0 0.39 0.33 96% 2 568 32501 1.74 1.15 9.36% 10.36%
Oshawa PUC Networks Inc. 100%
100%
94.13%
100%
238 95 83% C
0 0 1.09 0.98 99% 2 598 35041 100% 1.25 1.15 9.00% 9.14%
Ottawa River Power Corporation 100%
98.15%
99.95%
100%
98.6% 80.3% 82% C
0 0 1.35 7.53 Implemented 2 530 11771 1.44 0.80 9.19% 14.48%
PUC Distribution Inc. 100%
98.65%
72.43%
100%
99.98 92 85% C
1 0.135 1.70 1.68 79 3 697 31775 100% 0.94 2.03 9.00% 8.87%
Renfrew Hydro Inc. 100%
100%
98.78%
100%
99.89% 86.2% 82.3% C
0 0 0.23 0.46 45.8% 3 607 32412 1.09 0.74 8.78% 8.90%
Rideau St. Lawrence Distribution Inc. 100%
100%
80.36%
100%
99.4% B 84% C
0 0 0.72 1.43 92% 3 584 32239 0.82 0.37 8.78% 5.72%
Sioux Lookout Hydro Inc. 100%
100%
94.41%
100%
100% 72.07 80% C
0 0 0.47 0.85 89.86% 2 869 3478 100%
0.87 0.36 9.00% 8.41%
Synergy North Corporation 99.67%
100%
90.86%
100%
A+ A 83% C
0 0 2.25 1.41 100.00 3 675 30199 1% 100%
1.79 0.76 8.85% 9.71%
Tillsonburg Hydro Inc. 99.56%
98.44%
84.59%
100%
97.7% Satisfied 83.7% C
0 0 0.56 0.96 In-Progress 3 748 40406 33.33% 100%
2.82 0.31 8.98% 4.74%
Toronto Hydro-Electric System Limited 99.74%
99.04%
74.77%
99%
90% 0.92 70% C
7 0.244 1.09 0.73 105% 5 1164 31349 100% 100%
0.93 1.15 9.30% 8.44%
Wasaga Distribution Inc. 100%
100%
99.98%
100%
.045% 81.8 84.2% C
0 0 0.61 1.39 Completed 1 468 22913 100%
1.53 0.29 9.19% 7.14%
Waterloo North Hydro Inc. 100%
98.58%
90.73%
100%
99.82% 96% 82% C
1 0.605 1.29 0.85 82.07% 3 833 29241 100% 100%
0.93 1.13 9.19% 7.13%
Welland Hydro-Electric System Corp. 94.82%
93.16%
88.9%
100%
80 96 83% C
0 0 2.41 1.71 Completed 2 512 24714 1.44 0.83 8.78% 10.44%
Wellington North Power Inc. 100%
98.11%
99%
99%
99.85 81.1 83.5% C
0 0 0.20 0.24 79.8 3 847 15594 0.96 1.44 9.19% 6.47%
Westario Power Inc. 91.83%
95.02%
85.86%
100%
97.18% 95.0% 83% C
0 0 0.38 1.12 Completed 3 601 25517 100%
1.27 0.65 9.00% 10.99%