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Custom Performance Report (Reporting Year: 2019)

LEGEND:
= the target was met.
= the target was not met.  |  EXPORT: EXCEL
  Customer
Focus
Operational
Effectiveness
Public Policy
Responsiveness
Financial
Performance

sort arrowDistributor

sort arrowNew Residential/Small Business Services Connected on Time (Target: 90%)

sort arrowScheduled Appointments Met on Time (Target: 90%)

sort arrowTelephone Calls Answered on Time (Target: 65%)

sort arrowBilling Accuracy (Target: 98%)

sort arrowFirst Contact Resolution

sort arrowCustomer Satisfaction Survey Results

sort arrowLevel of Public Awareness

sort arrowLevel of Compliance with Ontario Regulation 22/04 (Target: substantially compliant)

sort arrowNumber of General Public Incidents

sort arrowRate per 10, 100, 1000 km of line

sort arrowAverage Number of Times Power to Customer is Interrupted

sort arrowAverage Number of Hours Power to Customer is Interrupted

sort arrowDistribution System Plan Implementation on Progress

sort arrowEfficiency Assessment (1 = most efficient 5 = least efficient)

sort arrowTotal Cost ($) per Customer

sort arrowTotal Cost ($) per Km of Line

sort arrowNet Cumulative Energy Savings (Percent of Target Achieved)

sort arrowRenewable Generation Connection Impact Assessments Completed on Time

sort arrowNew Micro-Embedded Generation Facilities Connected on Time (Target: 90%)

sort arrowLiquidity: Current Ratio

sort arrowLeverage: Total Debt to Equity Ratio

sort arrowProfitability: Regulatory Return on Equity - Deemed

sort arrowProfitability: Regulatory Return on Equity - Achieved

Alectra Utilities Corporation 92.59%
98.75%
75.78%
100%
85.1% 93% 82% C
20 0.95 1.26 1.07 114% 3 716 15212 100.17% 100% 78.26%
0.82 1.16 8.95% 7.21%
Algoma Power Inc. 97.1%
100%
81.61%
100%
99.96% 95% 83% C
0 0 3.39 7.33 Completed 5 2235 12107 76.74% 0.69 1.36 9.30% 8.44%
Atikokan Hydro Inc. 100%
100%
99%
100% 100% 83% C
0 0 0.19 0.42 On Target 3 1035 18329 71.92% 1.35 0.17 8.78% 7.62%
Bluewater Power Distribution Corporation 99.77%
100%
87.4%
100%
99.99 74.4 87% C
0 0 1.87 1.88 At Budget 3 734 34871 94.52% 100% 1.13 0.69 8.98% 10.93%
Brantford Power Inc. 100%
99.82%
71.54%
100%
79.5% 97% 85% C
0 0 1.10 0.62 115.9% 3 543 42273 88.31% 66.67% 1.60 1.07 8.78% 7.17%
Burlington Hydro Inc. 100%
100%
81.43%
100%
82.4% 96% 83% C
0 0 0.75 1.05 N/A 2 661 29293 95.72% 100% 100%
2.07 0.75 9.36% 7.16%
Canadian Niagara Power Inc. 93.27%
100%
79.73%
100%
99.94% 91% 83% C
1 0.963 2.00 3.01 Completed 4 893 16421 119.93% 0.28 2.92 8.78% 5.84%
Centre Wellington Hydro Ltd. 100%
100%
98.16%
100%
99.88% 79.90 85.7% C
0 0 0.48 0.45 85 3 731 32898 91.53% 1.28 0.98 9.00% 5.19%
Chapleau Public Utilities Corporation 100%
100%
97.9%
100%
100 93 79% C
0 0 2.56 6.91 Complete 4 864 19553 85.16% 3.04 0.00 9.00% 8.46%
Cooperative Hydro Embrun Inc. 100%
100%
96.38%
100%
91.36 86.24 84% C
0 0 0.09 0.03 Completed 1 511 33552 96.77% 2.03 0.09 9.00% 10.03%
E.L.K. Energy Inc. 99.34%
100%
97.69%
100%
Excellent 91% Satis 83% C
0 0 0.72 1.85 In Progress 1 418 31613 53.11% 2.95 0.28 8.78% 9.66%
Elexicon Energy Inc. 96.4%
99.74%
76.01%
100%
88.60% 95.00% 84% C
0 0 1.05 1.34 104.00% 3 648 28396 88.99% 100%
1.04 0.91 9.43% 4.32%
Energy Plus Inc. 97.19%
99.94%
84.89%
100%
99.55% A 82% C
0 0 1.53 0.92 On Plan 2 677 29569 164.04% 100% 100%
0.60 0.99 8.98% 9.06%
Entegrus Powerlines Inc. 98.04%
99.53%
65.61%
100%
79 94 81% C
1 0.805 1.02 1.73 85.6 2 566 10982 116.59% 100% 100%
1.41 1.20 9.19% 10.58%
EnWin Utilities Ltd. 100%
99.94%
77.19%
100%
98.74% 88.00% 82% C
1 0.214 2.23 0.88 100.4% 3 709 13539 76.89% 100%
2.13 0.75 8.01% 3.72%
EPCOR Electricity Distribution Ontario Inc. 93.39%
99.4%
76.49%
100%
98.94 73 82.8% C
0 0 0.82 1.65 75.93 2 641 30951 300.27% 1.04 1.86 8.98% 2.77%
ERTH Power Corporation 97.6%
100%
96.52%
98%
99.85 77.1 85.1% C
0 0 0.56 0.94 108% 3 691 36992 93.48% 100% 0.76 1.00 9.00% 12.05%
Espanola Regional Hydro Distribution Corporation 100%
98.55%
63.04%
100%
99.23 91.00 85% C
0 0 0.17 0.35 On Track 2 758 17789 131.05% 0.83 -22.35 9.12% -9.46%
Essex Powerlines Corporation 94.78%
93.15%
82.62%
100%
98.99% 83% 83% C
0 0 0.84 1.27 37.5% 2 580 10907 130.23% 100%
0.57 1.31 9.00% 7.30%
Festival Hydro Inc. 96.99%
98.5%
88.45%
100%
99.99 97% 81% C
1 0.383 1.78 1.79 112 3 650 53219 207.34% 100% 0.53 1.11 9.30% 9.10%
Fort Frances Power Corporation 100%
100%
97.62%
100%
98.9% 91.7% 79.91% C
0 0 1.39 0.54 78% 3 679 31609 75.25% 4.44 0.00 0.00% -1.73%
Greater Sudbury Hydro Inc. 99.38%
99.78%
71.26%
100%
82.69 88% 83% C
0 0 1.03 1.89 84.72% 3 679 31938 127.73% 100%
1.48 1.76 8.98% 8.62%
Grimsby Power Incorporated 100%
100%
90.24%
100%
99.86% 78.8% 82.9% C
0 0 3.44 5.00 86.23% 1 594 10029 90.58% 100%
1.03 1.26 9.19% 10.39%
Halton Hills Hydro Inc. 100%
97.66%
96.43%
100%
99.98% 95% 83% C
0 0 1.70 1.60 114.56% 1 817 10917 84.27% 0.86 2.34 9.19% 4.24%
Hearst Power Distribution Company Limited 100%
100%
92.14%
100%
99% 98.2% Good 77.43% C
0 0 1.18 2.48 Established 2 539 14999 196.22% 2.05 0.28 9.19% 13.91%
Hydro 2000 Inc. 100%
100%
99.74%
100%
95.82% 91 75.25% NI
0 0 1.10 0.02 20% 2 530 31368 64.7% 1.22 0.00 9.12% 11.53%
Hydro Hawkesbury Inc. 91.3%
98.86%
99.97%
100%
96.13 87.2 76% C
0 0 0.68 1.01 Complete 1 289 22613 85.62% 1.77 0.77 9.00% 16.54%
Hydro One Networks Inc. 99.81%
100%
76.83%
99%
85% 84% 80% C
18 0.146 2.50 7.04 106.6% 4 1051 11472 113.56% 100% 96.43%
0.62 1.61 9.00% 10.90%
Hydro One Remote Communities Inc. 100%
100%
97%
100% 93% 72.38% C
0 0 3.69 6.58 98% 0 0 0 100% 0.98 0.00 0.00% 0.00%
Hydro Ottawa Limited 100%
99.59%
86.15%
100%
89.32% 94.00% 72% C
0 0 0.75 0.77 84.69% 4 733 42694 101.95% 87.5% 100%
1.14 1.90 8.98% 8.82%
Innpower Corporation 99.56%
98.4%
90.4%
100%
99.93 A 84% C
0 0 0.61 1.52 110% 3 847 10844 90.95% 1.06 1.60 8.78% 10.09%
Kingston Hydro Corporation 100%
99.73%
64.63%
92%
99.18% 'A' 79% C
0 0 0.73 0.88 Trending Up 3 574 47559 102.53% 100%
1.47 1.11 9.19% 9.50%
Kitchener-Wilmot Hydro Inc. 98.53%
99.39%
90.14%
100%
98.78 A 83% C
3 1.52 1.05 1.02 In Progress 2 524 25873 117.22% 100% 1.56 0.49 9.36% 8.73%
Lakefront Utilities Inc. 97.57%
100%
94.1%
100%
99.41% 80.70% 83% NC
0 0 0.68 0.76 Completed 2 501 23885 135.92% 0.2% 1.32 1.02 8.78% 7.58%
Lakeland Power Distribution Ltd. 100%
100%
89.61%
100%
99.97 75.5 83.8% C
0 0 0.66 1.29 In Progress 2 730 28074 100.04% 100% 1.69 1.18 8.98% 11.51%
London Hydro Inc. 99.32%
100%
76.79%
100%
99.9% A 84% C
3 0.989 1.14 0.80 Below Budget 3 568 29822 121.96% 100% 100%
1.36 0.88 8.78% 8.82%
Milton Hydro Distribution Inc. 99.88%
100%
84.44%
100%
100 A 84% C
0 0 0.58 0.33 On Track 2 700 10390 107.78% 1.56 1.28 9.19% 6.74%
Newmarket-Tay Power Distribution Ltd. 100%
99.9%
68.58%
80%
97.7 96 83% C
0 0 0.70 0.78 64 3 678 28984 87.75% 1.37 1.19 9.66% 6.94%
Niagara Peninsula Energy Inc. 93.57%
99.5%
84.67%
99%
97% 95% 82% C
2 0.988 1.63 2.03 88.79% 3 786 13712 86.42% 83.33% 100%
2.26 0.99 9.30% 4.73%
Niagara-on-the-Lake Hydro Inc. 100%
100%
86.8%
100%
14 78.8 82.8% C
0 0 0.38 0.50 96 3 758 19676 107.34% 100%
0.56 0.57 8.98% 14.38%
North Bay Hydro Distribution Limited 100%
100%
95.65%
100%
3 89% 81% C
0 0 1.35 1.16 119% 3 732 30928 151.35% 50% 1.69 1.03 9.30% 6.14%
Northern Ontario Wires Inc. 100%
100%
100%
100%
100% 92% 80.5% C
0 0 1.63 2.87 Excellent 1 715 11551 135.28% 1.70 0.92 8.78% 10.92%
Oakville Hydro Electricity Distribution Inc. 94.72%
100%
85.9%
100%
96.3 94% 82% C
1 0.522 1.19 0.74 Above Target 3 736 28134 108.64% 1.25 0.92 9.36% 9.31%
Orangeville Hydro Limited 100%
100%
99.9%
100%
99.9% 78.2 85.5% C
0 0 0.39 0.33 96% 2 568 32501 92.2% 1.74 1.15 9.36% 10.36%
Orillia Power Distribution Corporation 100%
100%
98.83%
100%
99.89 A 84% C
0 0 0.54 0.82 Pending 3 676 39810 72.55% 0.61 1.14 9.85% 6.02%
Oshawa PUC Networks Inc. 100%
100%
94.13%
100%
238 95 83% C
0 0 1.09 0.98 99% 2 598 35041 87.41% 100% 1.25 1.15 9.00% 9.14%
Ottawa River Power Corporation 100%
98.15%
99.95%
100%
98.6% 80.3% 82% C
0 0 1.35 7.53 Implemented 2 530 11771 110.04% 1.44 0.80 9.19% 14.48%
Peterborough Distribution Incorporated 97.44%
100%
75.6%
100%
0 A 85% C
1 0.175 1.60 1.42 71 0 0 0 127.8% 1.59 1.01 8.98% 6.28%
PUC Distribution Inc. 100%
98.65%
72.43%
100%
99.98 92 85% C
1 0.135 1.70 1.68 79 3 697 31775 111.46% 100% 0.94 2.03 9.00% 8.87%
Renfrew Hydro Inc. 100%
100%
98.78%
100%
99.89% 86.2% 82.3% C
0 0 0.23 0.46 45.8% 3 607 32412 95.77% 1.09 0.74 8.78% 8.90%
Rideau St. Lawrence Distribution Inc. 100%
100%
80.36%
100%
99.4% B 84% C
0 0 0.72 1.43 92% 3 584 32239 125.69% 0.82 0.37 8.78% 5.72%
Sioux Lookout Hydro Inc. 100%
100%
94.41%
100%
100% 72.07 80% C
0 0 0.47 0.85 89.86% 2 869 3478 55.49% 100%
0.87 0.36 9.00% 8.41%
Synergy North Corporation 99.67%
100%
90.86%
100%
A+ A 83% C
0 0 2.25 1.41 100.00 3 675 30199 126.43% 100% 100%
1.79 0.76 8.85% 9.71%
Tillsonburg Hydro Inc. 99.56%
98.44%
84.59%
100%
97.7% Satisfied 83.7% C
0 0 0.56 0.96 In-Progress 3 748 40406 105.78% 33.33% 100%
2.82 0.31 8.98% 4.74%
Toronto Hydro-Electric System Limited 99.74%
99.04%
74.77%
99%
90% 92% 70% C
7 0.244 1.09 0.73 105% 5 1164 31349 86.46% 100% 100%
0.93 1.15 9.30% 8.44%
Wasaga Distribution Inc. 100%
100%
99.98%
100%
.045% 81.8 84.2% C
0 0 0.61 1.39 Completed 1 468 22913 106.15% 100%
1.53 0.29 9.19% 7.14%
Waterloo North Hydro Inc. 100%
98.58%
90.73%
100%
99.82% 96% 82% C
1 0.605 1.29 0.85 82.07% 3 833 29241 98.24% 100% 100%
0.93 1.13 9.19% 7.13%
Welland Hydro-Electric System Corp. 94.82%
93.16%
88.9%
100%
80 96 83% C
0 0 2.41 1.71 Completed 2 512 24714 76.56% 1.44 0.83 8.78% 10.44%
Wellington North Power Inc. 100%
98.11%
99%
99%
99.85 81.1 83.5% C
0 0 0.20 0.24 79.8 3 847 15594 51.18% 0.96 1.44 9.19% 6.47%
Westario Power Inc. 91.83%
95.02%
85.86%
100%
97.18% 95.0% 83% C
0 0 0.38 1.12 Completed 3 601 25517 88.36% 100%
1.27 0.65 9.00% 10.99%