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Custom Performance Report (Reporting Year: 2021)

LEGEND:
= the target was met.
= the target was not met.  |  EXPORT: EXCEL
  Customer
Focus
Operational
Effectiveness
Public Policy
Responsiveness
Financial
Performance

sort arrowDistributor

sort arrowNew Residential/Small Business Services Connected on Time (Target: 90%)

sort arrowScheduled Appointments Met on Time (Target: 90%)

sort arrowTelephone Calls Answered on Time (Target: 65%)

sort arrowBilling Accuracy (Target: 98%)

sort arrowFirst Contact Resolution

sort arrowCustomer Satisfaction Survey Results

sort arrowLevel of Public Awareness

sort arrowLevel of Compliance with Ontario Regulation 22/04 (Target: substantially compliant)

sort arrowNumber of General Public Incidents

sort arrowRate per 10, 100, 1000 km of line

sort arrowAverage Number of Times Power to Customer is Interrupted

sort arrowAverage Number of Hours Power to Customer is Interrupted

sort arrowDistribution System Plan Implementation on Progress

sort arrowEfficiency Assessment (1 = most efficient 5 = least efficient)

sort arrowTotal Cost ($) per Customer

sort arrowTotal Cost ($) per Km of Line

sort arrowRenewable Generation Connection Impact Assessments Completed on Time

sort arrowNew Micro-Embedded Generation Facilities Connected on Time (Target: 90%)

sort arrowLiquidity: Current Ratio

sort arrowLeverage: Total Debt to Equity Ratio

sort arrowProfitability: Regulatory Return on Equity - Deemed

sort arrowProfitability: Regulatory Return on Equity - Achieved

Alectra Utilities Corporation 90.4%
99.3%
70.7%
99.58%
83.47% 92.00% 82% C
11 0.222 1.15 0.98 90.26% 3 691 14252 100% 100%
0.65 1.13 8.95% 6.18%
Algoma Power Inc. 100%
100%
88.36%
99.82%
99.95% 93% 83% C
0 0 1.77 3.61 Completed 5 2338 13025 0.43 1.32 8.52% 9.38%
Atikokan Hydro Inc. 100%
100%
99.98%
100% 100% 82% C
0 0 0.66 2.38 On Target 3 1024 18024 1.73 0.08 8.78% 10.92%
Bluewater Power Distribution Corporation 93.92%
99.41%
86.26%
99.99%
99.93 77.8 88% C
0 0 1.59 1.86 Near Budget 3 714 21932 100%
0.94 0.60 8.98% 9.39%
Brantford Power Inc. 100%
100%
84.93%
99.95%
83.1% 97% 84% C
0 0 1.41 0.85 126% 3 578 41447 100% 100%
1.67 1.21 8.78% 8.52%
Burlington Hydro Inc. 100%
100%
48.88%
99.97%
69% 96% 82% C
1 0.661 0.87 1.26 83% 2 683 30949 100%
2.02 0.75 8.34% 5.84%
Canadian Niagara Power Inc. 91.76%
100%
81.11%
99.83%
99.30% 95% 83% C
0 0 1.78 2.50 Completed 4 905 17810 0.24 2.69 8.78% 3.47%
Centre Wellington Hydro Ltd. 100%
100%
90.92%
99.96%
99.03% 81 83.7% C
0 0 0.22 0.26 70 3 660 30457 1.49 0.86 9.00% 9.84%
Chapleau Public Utilities Corporation 100%
100%
99.16%
99.99%
100 93 78% C
0 0 1.14 2.68 On target 4 781 17697 3.11 0.00 8.98% 24.43%
Cooperative Hydro Embrun Inc. 100%
100%
94.22%
99.97%
92.48 88.00 87.4% C
0 0 0.01 0.02 Completed 1 493 31739 2.10 0.03 9.00% 13.25%
E.L.K. Energy Inc. 99.59%
100%
91.2%
99.97%
Excellent 92.4 Satis 99.5% C
0 0 0.20 0.65 In Progress 1 437 31789 3.64 0.16 8.78% 10.93%
Elexicon Energy Inc. 95.97%
99.96%
75.99%
99.75%
93.00% 97.00% 87% C
0 0 1.12 1.17 94.00% 3 652 28531 100%
1.46 1.18 9.43% 6.87%
Energy Plus Inc. 95.34%
99.94%
84.44%
99.99%
99.65 A 84% C
0 0 1.19 0.65 77.1% 2 677 29990 100% 1.34 1.10 8.98% 8.30%
Entegrus Powerlines Inc. 97.6%
99.71%
81.26%
99.91%
85 92 78% C
1 0.329 1.02 1.09 20.2 1 558 10670 100%
1.06 1.24 9.19% 9.29%
EnWin Utilities Ltd. 100%
100%
58.9%
99.96%
99.27% 86% 81% C
0 0 1.68 0.86 76.8% 2 675 12989 100% 100%
2.18 0.69 8.52% 9.38%
EPCOR Electricity Distribution Ontario Inc. 94.46%
100%
78.45%
99.96%
99.75% 74.0% 83.5% C
0 0 1.38 2.65 79.48 2 584 28487 100%
1.28 1.29 8.98% 3.47%
ERTH Power Corporation 95.84%
99.06%
95.02%
99%
99.26 77 % 84.4% C
1 0.226 0.87 2.17 104.5% 3 676 35797 0.73 0.86 9.00% 9.06%
Espanola Regional Hydro Distribution Corporation 100%
100%
69.65%
99.92%
99.94 96 85% C
0 0 0.15 0.31 on track 2 713 23638 1.09 134.49 8.34% 15.06%
Essex Powerlines Corporation 90.84%
93.15%
76.62%
99.95%
99.08% 86% 85% C
0 0 0.89 2.02 76.13% 2 564 10789 0.76 1.25 9.00% 6.79%
Festival Hydro Inc. 97.89%
98.88%
91.71%
99.98%
100 91 77% C
0 0 1.63 1.95 105 3 614 50551 100% 100%
0.51 0.99 9.30% 9.93%
Fort Frances Power Corporation 100%
100%
90.88%
98.75%
100% 98.4% 84.3% C
0 0 0.19 0.13 109.4% 3 669 30891 3.98 0.00 0.00% 1.02%
Greater Sudbury Hydro Inc. 98.95%
100%
64.22%
99.97%
87.86 93.60% 85% C
0 0 1.16 1.11 90.44% 3 679 31877 100%
1.30 1.19 8.52% 9.62%
Grimsby Power Incorporated 100%
100%
86.81%
99.99%
99.93% 79% 82.5% C
0 0 1.27 1.82 94.02% 1 602 10315 1.03 1.15 9.19% 10.80%
Halton Hills Hydro Inc. 100%
100%
96.73%
99.92%
99.96% 96% 79% C
0 0 1.85 0.97 113.4% 1 813 10928 100% 0.73 2.14 8.34% 10.50%
Hearst Power Distribution Company Limited 100%
100%
95.02%
99.99%
99.91% 97.4% Good 79% C
0 0 2.18 5.19 Completed 1 570 15946 2.39 0.24 8.34% 20.43%
Hydro 2000 Inc. 100%
100%
99.88%
99.59%
94.34% 90.51% 79.64% C
0 0 0.02 0.02 100% 2 604 36337 1.29 0.02 8.52% 0.10%
Hydro Hawkesbury Inc. 100%
100%
99.92%
99.65%
82 84 89% C
0 0 2.11 8.10 completed 1 319 24699 2.18 0.66 9.00% 4.58%
Hydro One Networks Inc. 99.98%
100%
70.41%
99.17%
77% 82.4% 78% C
15 0.12 2.36 6.50 100.9% 4 1033 11940 100% 98.72%
0.64 1.72 9.00% 10.99%
Hydro One Remote Communities Inc. 100%
100%
89.35%
100% 96% 73.93% C
0 0 3.33 6.72 88% N/A 0 0 0.73 0.00 0.00% 0.00%
Hydro Ottawa Limited 100%
98.86%
83.14%
99.88%
89.04% 95.00% 72% C
0 0 0.62 0.83 92.00% 4 719 42365 100% 100%
1.00 1.92 8.34% 8.49%
Innpower Corporation 99.5%
100%
90.18%
99.83%
99.95 B+ 83% C
0 0 0.70 1.78 109% 3 897 12072 0.48 1.27 8.78% 9.26%
Kingston Hydro Corporation 100%
99.59%
77.43%
95.81%
98.68% "A" 82% C
0 0 2.10 1.41 On track 3 543 45552 100%
1.69 1.10 9.19% 8.39%
Kitchener-Wilmot Hydro Inc. 97.12%
98.61%
74.39%
99.89%
98.84 A 84% C
2 1.004 0.71 0.57 On Target 2 552 27618 100% 1.10 0.45 8.52% 10.16%
Lakefront Utilities Inc. 92.89%
93.62%
95.62%
99.95%
99.46% 77.70% 82.6% C
0 0 0.60 0.99 Completed 1 518 24743 100%
0.95 1.09 8.78% 5.93%
Lakeland Power Distribution Ltd. 100%
100%
90.81%
99.92%
99.96% 77% 82.4% C
0 0 1.48 2.62 In Progress 2 715 27856 0.92 1.14 8.98% 12.06%
London Hydro Inc. 99.15%
100%
68.27%
99.82%
99.52% A 84% C
1 0.326 0.85 0.83 Below Budget 3 577 30797 0.55 1.04 8.78% 6.96%
Milton Hydro Distribution Inc. 100%
100%
76.24%
99.99%
Compliant A 80% C
0 0 0.57 0.76 na 2 683 10221 100%
0.72 1.27 9.19% 7.41%
Newmarket-Tay Power Distribution Ltd. 96.28%
98.71%
54.76%
99.73%
100 84 83% C
0 0 0.53 0.63 103.97 2 649 28216 100%
1.42 1.24 9.51% 9.51%
Niagara Peninsula Energy Inc. 91.39%
100%
86.64%
98.82%
99.35% 95% 83% C
0 0 1.80 1.99 105.06% 3 750 9522 100%
2.39 1.01 8.34% 7.49%
Niagara-on-the-Lake Hydro Inc. 100%
100%
98.34%
99.9%
12 79.0 82.6% C
0 0 1.25 1.02 153 2 768 23000 100%
0.48 0.66 8.98% 6.84%
North Bay Hydro Distribution Limited 100%
100%
81.51%
99.81%
4 86% 85% C
0 0 0.77 0.74 23% 3 729 30857 1.67 1.05 8.34% 7.86%
Northern Ontario Wires Inc. 100%
100%
99.94%
100% 92% 81.67% NI
0 0 1.42 1.86 Excellent 1 704 11287 1.26 0.82 8.78% 10.48%
Oakville Hydro Electricity Distribution Inc. 89.8%
100%
79.15%
99.89%
94.2% 94% 84% C
0 0 1.20 0.84 On Track 3 710 26506 100% 100%
1.22 0.84 9.36% 9.22%
Orangeville Hydro Limited 99.24%
99.25%
99.21%
99.82%
99.83% 76 84.5% C
1 0.45 0.91 1.75 87% 1 550 31921 0.78 1.12 9.36% 9.46%
Oshawa PUC Networks Inc. 100%
100%
96.7%
99.9%
103 95.5% 82% C
0 0 0.70 0.57 95.6% 2 591 35852 1.56 1.41 8.34% 7.98%
Ottawa River Power Corporation 100%
97.58%
94.33%
99.88%
98% 81% 83.5% C
0 0 1.39 3.36 In progress 2 521 11805 0.96 0.75 9.19% 8.57%
PUC Distribution Inc. 97.6%
99.92%
71.13%
99.97%
99.63 88 85% C
0 0 1.32 1.81 104 3 696 31915 0.80 2.09 9.00% 7.60%
Renfrew Hydro Inc. 100%
100%
97.76%
99.35%
99.97% 86% 85.3% C
0 0 0.16 0.38 62.5% 3 621 33455 1.19 0.69 8.78% 5.28%
Rideau St. Lawrence Distribution Inc. 100%
100%
76.2%
99.28%
99.91% B 83.3% C
0 0 0.10 0.28 116% 2 594 31275 0.63 0.61 8.78% 2.79%
Sioux Lookout Hydro Inc. 100%
100%
91.96%
99.69%
A- 83.51 79% C
0 0 0.39 0.78 114% 1 818 3335 0.68 0.57 9.00% 9.26%
Synergy North Corporation 100%
100%
89.99%
99.93%
A+ A 84% C
0 0 1.96 1.28 97.41 3 651 29384 100%
1.72 0.74 8.85% 7.82%
Tillsonburg Hydro Inc. 99.51%
98.21%
97.6%
97.7% Satisfied 83.7% C
0 0 0.37 0.53 In-progress 3 686 39137 100%
1.49 0.41 8.98% 1.43%
Toronto Hydro-Electric System Limited 99.86%
99.92%
76.87%
99%
91% 95% 68% C
22 0.758 1.46 0.97 36% 5 1189 32110 100% 92.31%
0.95 1.13 8.52% 7.08%
Wasaga Distribution Inc. 100%
100%
99.91%
99.98%
99.9 81 84.1% C
0 0 0.63 1.23 Completed 1 427 21189 1.11 0.39 9.19% 10.70%
Waterloo North Hydro Inc. 100%
98.45%
94.71%
99.95%
99.95% 96% 86% C
0 0 0.72 0.61 20.45% 3 826 29276 100%
0.97 1.11 8.34% 7.74%
Welland Hydro-Electric System Corp. 99.68%
97.88%
83.07%
99.91%
99.89% 96% 83% C
0 0 1.35 1.52 Completed 1 494 24455 1.58 0.91 8.78% 10.72%
Wellington North Power Inc. 100%
99.56%
90.26%
99.52%
99.70 80% 84.7% C
0 0 0.17 0.23 22% 3 831 15101 100%
0.77 1.24 8.34% 11.18%
Westario Power Inc. 96.24%
99.52%
88.45%
99.78%
98.83% 0.94 84% C
0 0 0.73 1.79 Completed 3 610 25340 100%
1.05 0.66 9.00% 7.01%