| Customer Focus |
Operational Effectiveness |
Public Policy Responsiveness |
Financial Performance |
|||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Performance Year |
New Residential/Small Business Services Connected on Time (Target: 90%) |
Scheduled Appointments Met on Time (Target: 90%) |
Telephone Calls Answered on Time (Target: 65%) |
Billing Accuracy (Target: 98%) |
First Contact Resolution |
Customer Satisfaction Survey Results |
Level of Public Awareness |
Level of Compliance with Ontario Regulation 22/04 (Target: substantially compliant) |
Number of General Public Incidents |
Rate per 10, 100, 1000 km of line |
Average Number of Times Power to Customer is Interrupted |
Average Number of Hours Power to Customer is Interrupted |
Distribution System Plan Implementation on Progress |
Efficiency Assessment (1 = most efficient 5 = least efficient) |
Total Cost ($) per Customer |
Total Cost ($) per Km of Line |
Renewable Generation Connection Impact Assessments Completed on Time |
New Micro-Embedded Generation Facilities Connected on Time (Target: 90%) |
Liquidity: Current Ratio |
Leverage: Total Debt to Equity Ratio |
Profitability: Regulatory Return on Equity - Deemed |
Profitability: Regulatory Return on Equity - Achieved |
| 2025 | 98.67% | 99.64% | 71.01% | 99.91% | 90.01% | 95.00% | 89% | C | 5 | 1.223 | 1.55 | 2.01 | 123.07% | 3 | 879 | 38410 | 100 | 1.23 | 1.25 | 9.43% | 3.81% | |
| 2024 | 98.77% | 99.45% | 75.9% | 99.91% | 90.42% | 95.00% | 89% | C | 0 | 0 | 1.16 | 1.71 | 114.79% | 3 | 834 | 36504 | 100 | 0.76 | 1.62 | 9.43% | 5.39% | |
| 2023 | 98.57% | 99.12% | 72.35% | 99.87% | 88.97% | 90.00% | 89% | C | 0 | 0 | 0.97 | 1.37 | 116.67% | 3 | 794 | 34985 | 100 | 0.83 | 1.46 | 9.43% | 5.15% | |
| 2022 | 96.94% | 98.01% | 76.06% | 99.82% | 91.70% | 90.00% | 87% | C | 2 | 0.51 | 1.19 | 1.71 | 92.48% | 3 | 704 | 31028 | 100 | 0.33 | 1.33 | 9.43% | 4.86% | |
| 2021 | 95.97% | 99.96% | 75.99% | 99.75% | 93.00% | 97.00% | 87% | C | 0 | 0 | 1.12 | 1.17 | 94.00% | 3 | 652 | 28531 | 100 | 1.46 | 1.18 | 9.43% | 6.87% | |