| Customer Focus |
Operational Effectiveness |
Public Policy Responsiveness |
Financial Performance |
|||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Performance Year |
New Residential/Small Business Services Connected on Time (Target: 90%) |
Scheduled Appointments Met on Time (Target: 90%) |
Telephone Calls Answered on Time (Target: 65%) |
Billing Accuracy (Target: 98%) |
First Contact Resolution |
Customer Satisfaction Survey Results |
Level of Public Awareness |
Level of Compliance with Ontario Regulation 22/04 (Target: substantially compliant) |
Number of General Public Incidents |
Rate per 10, 100, 1000 km of line |
Average Number of Times Power to Customer is Interrupted |
Average Number of Hours Power to Customer is Interrupted |
Distribution System Plan Implementation on Progress |
Efficiency Assessment (1 = most efficient 5 = least efficient) |
Total Cost ($) per Customer |
Total Cost ($) per Km of Line |
Renewable Generation Connection Impact Assessments Completed on Time |
New Micro-Embedded Generation Facilities Connected on Time (Target: 90%) |
Liquidity: Current Ratio |
Leverage: Total Debt to Equity Ratio |
Profitability: Regulatory Return on Equity - Deemed |
Profitability: Regulatory Return on Equity - Achieved |
| 2022 | 100% | 99.97% | 65.76% | 98.49% | 99.18% | 86% | 81% | C | 0 | 0 | 1.03 | 0.63 | 107.1% | 2 | 717 | 13854 | 100 | 2.03 | 0.57 | 8.52% | 10.78% | |
| 2021 | 100% | 100% | 58.9% | 99.96% | 99.27% | 86% | 81% | C | 0 | 0 | 1.68 | 0.86 | 76.8% | 2 | 675 | 12989 | 100% | 100 | 2.18 | 0.69 | 8.52% | 9.38% |
| 2020 | 100% | 100% | 64.74% | 99.95% | 0.991 | 88 | 82% | C | 1 | 0.213 | 2.11 | 0.86 | 85.6 | 3 | 692 | 13236 | 50% | 100 | 2.07 | 0.76 | 8.52% | 5.25% |
| 2019 | 100% | 99.94% | 77.19% | 100% | 98.74% | 88.00% | 82% | C | 1 | 0.214 | 2.23 | 0.88 | 100.4% | 3 | 709 | 13539 | 100 | 2.13 | 0.75 | 8.01% | 3.72% | |
| 2018 | 100% | 99.71% | 76.93% | 100% | 98.63% | 86% | 82% | C | 0 | 0 | 2.22 | 1.11 | 97.3% | 3 | 717 | 13660 | 57.14% | 100 | 2.24 | 0.78 | 8.01% | 4.35% |