Customer Focus |
Operational Effectiveness |
Public Policy Responsiveness |
Financial Performance |
|||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Performance Year |
New Residential/Small Business Services Connected on Time (Target: 90%) |
Scheduled Appointments Met on Time (Target: 90%) |
Telephone Calls Answered on Time (Target: 65%) |
Billing Accuracy (Target: 98%) |
First Contact Resolution |
Customer Satisfaction Survey Results |
Level of Public Awareness |
Level of Compliance with Ontario Regulation 22/04 (Target: substantially compliant) |
Number of General Public Incidents |
Rate per 10, 100, 1000 km of line |
Average Number of Times Power to Customer is Interrupted |
Average Number of Hours Power to Customer is Interrupted |
Distribution System Plan Implementation on Progress |
Efficiency Assessment (1 = most efficient 5 = least efficient) |
Total Cost ($) per Customer |
Total Cost ($) per Km of Line |
Renewable Generation Connection Impact Assessments Completed on Time |
New Micro-Embedded Generation Facilities Connected on Time (Target: 90%) |
Liquidity: Current Ratio |
Leverage: Total Debt to Equity Ratio |
Profitability: Regulatory Return on Equity - Deemed |
Profitability: Regulatory Return on Equity - Achieved |
2020 | 100% | 100% | 94.81% | 99.98% | 100 | 98.2% Good | 77.43% | C | 0 | 0 | 1.24 | 3.25 | New DSP | 1 | 543 | 14874 | 1.99 | 0.21 | 9.19% | 7.18% | ||
2019 | 100% | 100% | 92.14% | 100% | 99% | 98.2% Good | 77.43% | C | 0 | 0 | 1.18 | 2.48 | Established | 2 | 539 | 14999 | 2.05 | 0.28 | 9.19% | 13.91% | ||
2018 | 100% | 100% | 88.08% | 100% | 99% | 96% Good | 78% | C | 0 | 0 | 2.09 | 2.67 | Established | 2 | 555 | 15419 | 2.38 | 0.37 | 9.19% | 6.77% | ||
2017 | 100% | 100% | 87.3% | 100% | 99% | 96% Good | 78% | C | 0 | 0 | 1.77 | 4.33 | Established | 2 | 529 | 16409 | 2.34 | 0.38 | 9.19% | 8.19% | ||
2016 | 100% | 100% | 87.3% | 100% | 99.74% | 96% Good | 76% | C | 0 | 0 | 1.27 | 2.19 | Established | 2 | 516 | 20531 | 2.14 | 0.39 | 9.19% | 8.33% |