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Custom Performance Report
Hearst Power Distribution Company Limited

LEGEND:
= the target was met.
= the target was not met.  |  EXPORT: EXCEL
  Customer
Focus
Operational
Effectiveness
Public Policy
Responsiveness
Financial
Performance

Performance Year

New Residential/Small Business Services Connected on Time (Target: 90%)

Scheduled Appointments Met on Time (Target: 90%)

Telephone Calls Answered on Time (Target: 65%)

First Contact Resolution

Billing Accuracy (Target: 98%)

Customer Satisfaction Survey Results

Level of Public Awareness

Level of Compliance with Ontario Regulation 22/04 (Target: substantially compliant)

Number of General Public Incidents

Rate per 10, 100, 1000 km of line

Average Number of Hours Power to Customer is Interrupted

Average Number of Times Power to Customer is Interrupted

Distribution System Plan Implementation on Progress

Efficiency Assessment (1 = most efficient 5 = least efficient)

Total Cost ($) per Customer

Total Cost ($) per Km of Line

Net Cumulative Energy Savings (Percent of Target Achieved)

Renewable Generation Connection Impact Assessments Completed on Time

New Micro-Embedded Generation Facilities Connected on Time (Target: 90%)

Liquidity: Current Ratio

Leverage: Total Debt to Equity Ratio

Profitability: Regulatory Return on Equity - Deemed

Profitability: Regulatory Return on Equity - Achieved

2017 100%
100%
87.3%
99% 99.96%
96% Good or better 78% C
0 0 4.33 1.77 Established 2 529 16409 174.13% 2.34 0.38 9.19% 8.19%
2016 100%
100%
87.3%
99.74% 99.91%
96% Good 76% C
0 0 2.19 1.27 Established 2 516 20531 154.51% 2.14 0.39 9.19% 8.33%
2015 100%
100%
89.2%
98% 99.89%
97% Good 76% C
0 0 2.00 0.71 Established 2 579 23009 47.50% 2.22 0.40 9.19% -24.02%
2014 100%
100%
96.7%
98% 99.98%
97% Good % C
0 0 0.98 0.35 Submitted 1 479 19161 67.27% 2.27 0.38 9.85% 24.31%
2013 100%
100%
100%
%
5.32 1.41 1 414 16980 49.20% 100%
2.52 0.59 9.85% 27.17%