| Customer Focus |
Operational Effectiveness |
Public Policy Responsiveness |
Financial Performance |
|||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Performance Year |
New Residential/Small Business Services Connected on Time (Target: 90%) |
Scheduled Appointments Met on Time (Target: 90%) |
Telephone Calls Answered on Time (Target: 65%) |
Billing Accuracy (Target: 98%) |
First Contact Resolution |
Customer Satisfaction Survey Results |
Level of Public Awareness |
Level of Compliance with Ontario Regulation 22/04 (Target: substantially compliant) |
Number of General Public Incidents |
Rate per 10, 100, 1000 km of line |
Average Number of Times Power to Customer is Interrupted |
Average Number of Hours Power to Customer is Interrupted |
Distribution System Plan Implementation on Progress |
Efficiency Assessment (1 = most efficient 5 = least efficient) |
Total Cost ($) per Customer |
Total Cost ($) per Km of Line |
Renewable Generation Connection Impact Assessments Completed on Time |
New Micro-Embedded Generation Facilities Connected on Time (Target: 90%) |
Liquidity: Current Ratio |
Leverage: Total Debt to Equity Ratio |
Profitability: Regulatory Return on Equity - Deemed |
Profitability: Regulatory Return on Equity - Achieved |
| 2023 | 99.42% | 100% | 79.26% | 99.93% | 99.9% | B+ | 83% | C | 2 | 1.366 | 0.87 | 1.29 | 90.6% | 3 | 1122 | 13986 | 0.48 | 1.20 | 8.78% | 10.04% | ||
| 2022 | 95.83% | 100% | 82.96% | 99.87% | 99.9% | B+ | 83% | C | 0 | 0 | 0.87 | 1.04 | 62% | 3 | 961 | 13471 | 1.03 | 1.09 | 8.78% | 12.82% | ||
| 2021 | 99.5% | 100% | 90.18% | 99.83% | 99.95% | B+ | 83% | C | 0 | 0 | 0.70 | 1.78 | 109% | 3 | 897 | 12072 | 0.48 | 1.27 | 8.78% | 9.26% | ||
| 2020 | 100% | 99.51% | 92.53% | 99.9% | 99.95% | A | 84% | C | 0 | 0 | 1.10 | 1.81 | 93% | 3 | 852 | 11219 | 100% | 0.84 | 1.42 | 8.78% | 9.69% | |
| 2019 | 99.56% | 98.4% | 90.4% | 100% | 99.93% | A | 84% | C | 0 | 0 | 0.61 | 1.52 | 110% | 3 | 847 | 10844 | 1.06 | 1.60 | 8.78% | 10.09% | ||