| Customer Focus |
Operational Effectiveness |
Public Policy Responsiveness |
Financial Performance |
|||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Performance Year |
New Residential/Small Business Services Connected on Time (Target: 90%) |
Scheduled Appointments Met on Time (Target: 90%) |
Telephone Calls Answered on Time (Target: 65%) |
Billing Accuracy (Target: 98%) |
First Contact Resolution |
Customer Satisfaction Survey Results |
Level of Public Awareness |
Level of Compliance with Ontario Regulation 22/04 (Target: substantially compliant) |
Number of General Public Incidents |
Rate per 10, 100, 1000 km of line |
Average Number of Times Power to Customer is Interrupted |
Average Number of Hours Power to Customer is Interrupted |
Distribution System Plan Implementation on Progress |
Efficiency Assessment (1 = most efficient 5 = least efficient) |
Total Cost ($) per Customer |
Total Cost ($) per Km of Line |
Renewable Generation Connection Impact Assessments Completed on Time |
New Micro-Embedded Generation Facilities Connected on Time (Target: 90%) |
Liquidity: Current Ratio |
Leverage: Total Debt to Equity Ratio |
Profitability: Regulatory Return on Equity - Deemed |
Profitability: Regulatory Return on Equity - Achieved |
| 2024 | 97.9% | 98.53% | 87.28% | 99.98% | 99.3% | 86% | 88% | C | 1 | 0.971 | 0.75 | 1.30 | 311.31% | 2 | 877 | 38369 | 100 | 0.98 | 1.24 | 9.51% | 7.97% | |
| 2023 | 97.45% | 96.85% | 77.03% | 99.94% | 100% | 86% | 77% | C | 0 | 0 | 0.88 | 1.39 | 174.44% | 2 | 783 | 34829 | 100 | 0.96 | 1.23 | 9.51% | 7.60% | |
| 2022 | 95.32% | 96.37% | 47.21% | 99.84% | 100% | 84% | 77% | C | 0 | 0 | 0.68 | 1.56 | 117.02% | 2 | 705 | 30740 | 100 | 1.09 | 1.05 | 9.51% | 7.29% | |
| 2021 | 96.28% | 98.71% | 54.76% | 99.73% | 100 | 84 | 83% | C | 0 | 0 | 0.53 | 0.63 | 103.97 | 2 | 649 | 28216 | 100 | 1.42 | 1.24 | 9.51% | 9.51% | |
| 2020 | 98.12% | 98.87% | 73.64% | 99.94% | 99.6 | 96 | 83% | C | 0 | 0 | 0.53 | 0.98 | 88 | 2 | 644 | 27641 | 100 | 1.38 | 1.12 | 9.66% | 6.33% | |