OEB Consumer Complaint Response Process

Case number
EB-2016-0179, EB-2018-0335
Lancement
Secteur
Electricity
Natural Gas
Status
Active
Détails

The OEB has commenced an initiative to introduce requirements that Regulated Entities must follow when responding to a consumer complaint that has been received by the OEB and forwarded to the Regulated Entity for response.

Updates
Mises à jour
Date Issue / Document
1 août 2019

The OEB has issued a Notice of Proposal to amend Codes of Conduct to introduce formal requirements for a Consumer Complaints Response Process for Energy Retailers. 

Comments on the Notice are welcome by August 23, 2019.

26 août 2016

The OEB has received the following submissions on the proposed Amendments:

22 juillet 2016

The OEB has issued a Notice of Proposal to amend various Rules and Codes to introduce formal requirements for a Consumer Complaint Response Process for Regulated Entities.

Comments on the Notice are welcome by August 19, 2016.