COVID-19 Energy Assistance Programs

Consumers who are struggling to pay their energy bills because of COVID-19 can apply for a one-time payment, starting July 13. Small businesses and charities can apply starting August 31.

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Customer service rules

Rules for electricity and natural gas utilities strengthen consumer protection.

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The OEB is taking a number of measures in response to the COVID-19 pandemic.

What's New


The OEB is taking a number of measures in response to the COVID-19 pandemic.

The OEB has approved changes to the prices Enbridge and EPCOR will charge its customers for natural gas effective October 1, 2020.

The OEB has posted Price Comparison templates for Natural Gas Contracts for Enbridge and EPCOR valid from October 1 - December 31, 2020.

Here’s how we can help

As Ontario's independent energy regulator, we make decisions and rules to ensure that consumers are treated fairly and that the energy sector is reliable and sustainable. We oversee how energy companies operate to ensure the public interest is served.

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Natural gas rates & prices

  • Union Gas Limited (South)12.1894 ¢/m3
  • Enbridge Gas Distribution Inc.7.9339 ¢/m3
  • EPCOR Natural Gas Limited Partnership12.9146 ¢/m3

How is my utility performing?

Looking for a particular case?

There are 17 major applications before the Ontario Energy Board right now. Find out if they affect you:

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Are you looking for information on a particular case or application? Search the case number here: