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COVID-19 - New electricity pricing for time-of-use customers begins June 1

The Ontario government introduced a fixed electricity price of 12.8 ¢/kWh to support families, small businesses and farms while Ontario plans for the safe and gradual reopening of the province.

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The OEB is taking a number of measures in response to the COVID-19 pandemic.

COVID-19 Energy Assistance Program (CEAP)

Consumers who are struggling to pay their energy bills because of COVID-19 can apply for a one-time payment, starting July 13.

What's New


The OEB is taking a number of measures in response to the COVID-19 pandemic.

Beginning Monday, July 13, 2020, residential energy customers can apply for financial support under the COVID-19 Energy Assistance Program (CEAP) if they meet the eligibility criteria for the program. CEAP provides a one time, on-bill credit to help eligible residential customers affected by COVID-19 catch up on their energy bills.

The OEB has issued guidance to electricity and natural gas utilities regarding customer service rules related to disconnection of service for non-payment.

Here’s how we can help

As Ontario's independent energy regulator, we make decisions and rules to ensure that consumers are treated fairly and that the energy sector is reliable and sustainable. We oversee how energy companies operate to ensure the public interest is served.

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Natural gas rates & prices

  • Union Gas Limited (South)12.1894 ¢/m3
  • Enbridge Gas Distribution Inc.7.9339 ¢/m3
  • EPCOR Natural Gas Limited Partnership12.9146 ¢/m3

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There are 11 major applications before the Ontario Energy Board right now. Find out if they affect you:

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