Cartes de pointage pour les services publics

Les documents ci-dessous concernent les services publics d’électricité et contiennent les éléments suivants:

  • des renseignements relatifs au contexte, aux objectifs et à l’introduction des cartes de pointage;
  • des renseignements précis sur l’obtention et l’intégration des données des cartes de pointage;
  • un calendrier des activités indiquant les dates limites et les jalons à respecter.


Documents relatifs aux cartes de pointage de 2019

Date Performed by Activity
June 1, 2020 OEB Draft scorecards available to distributors
The partially completed scorecard for some measures are accessible to distributors. To view the draft scorecard, log into Pivotal UX's Action Center webpage and click the “Scorecard” button on the Navigation Bar on the left hand side.
July 16, 2020 Distributors Cut-off date for submission of RRR revision requests
The OEB has set a ‘cut-off’ date which is the last date to submit revision requests for RRR data to be used in published information such as Total Cost Benchmarking report.
August 24, 2020 Distributors Historical scorecard results for newly merged entities
Merged entities in 2019 to provide historical consolidated measures (First Contact Resolution, Public Awareness, Customer Satisfaction and DSP Implementation) by August 24. The remaining historical results would be consolidated by the OEB from the RRR filings of predecessor distributors and viewable on the scorecard for review.
August 24, 2020 OEB Publish Total Cost Benchmarking
The OEB will publish the Total Cost Benchmarking results.
August 31, 2020 OEB

Finalized scorecard figures
The OEB will update the scorecard to include the total cost benchmarking results for the cost control measures. 


For newly merged entities in the previous year, historical benchmarking results and consolidated historical results provided by the merged entities will be uploaded to the scorecard.

September 21, 2020 Distributors and OEB

Submitting the MD&A document and merging it with Scorecard
Distributors to complete the scorecard MD&A in a Microsoft Word template and upload this document in PDF to the OEB’s Pivotal UX. 


The OEB will merge the MD&A document with the scorecard and will make the final version of scorecard available in Pivotal UX. 



Distributors are encouraged to use the various guiding documents with respect to the scorecard such as the Scorecard MD&A Guide (including examples) and the Scorecard Communications Guide.

October 5, 2020 Distributors Electronic scorecard certification by CEO
The CEO of the distributor is required to certify the distributor’s scorecard.
October 19, 2020 Distributors and OEB Publish Distributor Scorecards
The OEB and distributors to publish the final version of scorecards on their websites.
October 19, 2020 Distributors Notice of publication of scorecard to the OEB
Distributors are required to send confirmation of their scorecard publications to the OEB’s Performance Analytics & Reporting via email to


Documents relatifs aux cartes de pointage de 2015

Date Issue/document
July 28, 2016

The OEB has posted an updated template for the Scorecard Management Discussion and Analysis (Scorecard MD&A).

July 6, 2016

The OEB has posted the activities schedule for publication of the 2015 scorecard of electricity distributors.


Documents relatifs aux cartes de pointage de 2014



Aug 7-15

The OEB has updated the Electricity Distributor Scorecards in the OEB’s e-filing portal to include the benchmarking results for the cost control measure and the public safety measure (Component B and C).

Jun 12-15

The OEB requests that electricity distributors provide additional detail on certain cost items related to the treatment of deferred smart meter cost.

Jun 1-15

The OEB has posted information and presentation materials in advance of the June 4 webinar for electricity distributors on the 2014 scorecard.

May 22-15

The OEB issued a letter to all distributors with respect to implementation of operational improvement initiatives for the 2014 Electricity Distributor Scorecard. The letter refers to several guiding documents with respect to the scorecard. Links to the documents are provided below: