As the independent regulator of Ontario’s electricity and natural gas sectors, the OEB helps protect consumers by setting clear expectations for how regulated companies serve their customers and by addressing issues that affect consumer experiences.
Consumer feedback plays an important role in identifying emerging issues and helping the OEB take action to strengthen consumer protection and improve service across the sector. Through its ongoing monitoring and enforcement activities, the OEB helps ensure consumers receive reliable and secure energy services and are treated fairly.
The Report provides a transparent look at issues affecting consumers and highlights the actions the OEB takes to support fair treatment, improve customer experiences and strengthen confidence in Ontario’s energy sector. The full Report is available on the OEB's website.
Key findings from the report include:
"Protecting consumers is at the heart of our work. Consumer feedback and ongoing monitoring help us identify and address issues across Ontario’s energy sector. We work to ensure energy companies treat consumers fairly and resolve problems quickly and effectively.”
- Carolyn Calwell, Chief Executive Officer
By publicly reporting on compliance and enforcement results, the OEB provides transparency into its oversight activities and demonstrates how it responds timely and effectively to help ensure consumers receive the service and protection they expect.
About the OEB
The OEB is the independent regulator of Ontario’s electricity and natural gas sectors. We protect the interests of consumers and enable economic growth throughout the province by supporting the delivery of clean, reliable, secure and affordable energy for the people, farms and businesses of Ontario. We deliver public value through prudent regulation and independent adjudicative decision-making which contributes to Ontario’s economic, social and environmental development. You can learn more about the OEB at oeb.ca.
Contact Us
Media Inquiries
Phone: 416-554-5171
Email: oebmedia@oeb.ca