Energy at a glance: by the numbers

Assistance for Low-income Energy Customers

LEAP assisted
8,564
customers
3.7M
in emergency funding towards natural gas and electricity bills
OESP assisted on average
243,741
households a month
163M
in on-bill credits towards electricity bills over the year

Compliance & Enforcement

44

compliance reviews

25

inspections

15

enforcement actions leading to

$235K

in administrative penalties

Consumer Contacts with OEB

7,950
interactions
991
complaints about regulated entities
6,407
enquiries
Top issues

LEAP, OESP, Enbridge Customer Service Issues, Seasonal rates, targeted scams, disconnections

Energy Bills

Electricity - average monthly residential bill
130
Natural gas - average monthly residential bill
86

Energy Utility Consumers

Electricity
5.37M
5.31M
residential and small business customers
Natural gas
3.81M
3.79M
residential and small business customers

Infrastructure

Electricity system
30.7B
in distribution system assets
2.4B
invested in the grid
4,392 km
new distribution wires and other facilities
273 km
transmission lines construction approved
Natural gas system
26.6B
in distribution system assets
0
pipelines and related infrastructure construction
2.62 km
new and replacement pipeline construction approved

Intervenor Participation

4.4M

Provided to intervenor groups to fund their participation in 62 OEB proceedings and consultations, including consumer groups, manufacturers, farmers, landowners, and Indigenous communities.

OEB Operating Expenses

5.03
per customer annually
up 0.17
from previous year

Reviewing Rates

$9.6M

avoided rate increases from OEB review of 11 major electricity rate applications

1.78%

inflationary rate increases for 53 electricity utilities

103

rate-related decisions issued

273

total decisions

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