Assistance for Low-income Energy Customers
LEAP assisted
7,927
customers
3.3M
in emergency funding towards natural gas and electricity bills
OESP assisted on average
263,137
households a month
178M
in on-bill credits towards electricity bills over the year
Compliance & Enforcement
43
compliance reviews
24
inspections
17
enforcement actions leading to
$263K
in administrative penalties
Consumer Contacts with OEB
10,932
interactions
751
complaints about regulated entities
10,181
enquiries
Top issues
Customer Choice (RPP), LEAP, Disconnections, Hearing Process (seasonal rate hearing), CEAP and OESP
Energy Bills
Electricity - average monthly residential bill
119
Natural gas - average monthly residential bill
76
Energy Utility Consumers
Electricity
5.34M
5.24M
residential and small business customers
Natural gas
3.74M
3.72M
residential and small business customers
Infrastructure
Electricity system
29.8B
in distribution system assets
2.2B
invested in the grid
4,599 km
new distribution wires and other facilities
5 km
transmission lines construction approved
Natural gas system
25.3B
in distribution system assets
488M
pipelines and related infrastructure construction
220 km
new and replacement pipeline construction approved
Intervenor Participation
4.8M
Provided to intervenors to fund their participation in 61 OEB proceedings and consultations, including consumer groups, manufacturers, farmers, landowners, and indigenous communities.
Reviewing Rates
$13.7M
avoided rate increases from OEB review of 7 major electricity rate applications
0.68%
inflationary rate increases for 53 electricity utilities
116
rate-related decisions issued
263
total decisions