Assistance for Low-income Energy Customers
LEAP assisted
8,564
customers
3.7M
in emergency funding towards natural gas and electricity bills
OESP assisted on average
243,741
households a month
163M
in on-bill credits towards electricity bills over the year
Compliance & Enforcement
44
compliance reviews
25
inspections
15
enforcement actions leading to
$235K
in administrative penalties
Consumer Contacts with OEB
7,950
interactions
991
complaints about regulated entities
6,407
enquiries
Top issues
LEAP, OESP, Enbridge Customer Service Issues, Seasonal rates, targeted scams, disconnections
Energy Bills
Electricity - average monthly residential bill
130
Natural gas - average monthly residential bill
86
Energy Utility Consumers
Electricity
5.37M
5.31M
residential and small business customers
Natural gas
3.81M
3.79M
residential and small business customers
Infrastructure
Electricity system
30.7B
in distribution system assets
2.4B
invested in the grid
4,392 km
new distribution wires and other facilities
273 km
transmission lines construction approved
Natural gas system
26.6B
in distribution system assets
0
pipelines and related infrastructure construction
2.62 km
new and replacement pipeline construction approved
Intervenor Participation
4.4M
Provided to intervenor groups to fund their participation in 62 OEB proceedings and consultations, including consumer groups, manufacturers, farmers, landowners, and Indigenous communities.
Reviewing Rates
$9.6M
avoided rate increases from OEB review of 11 major electricity rate applications
1.78%
inflationary rate increases for 53 electricity utilities
103
rate-related decisions issued
273
total decisions
Archive
- Energy at a Glance - 2021-2022 (pdf)
- Energy at a Glance - 2020-2021 (pdf)
- Energy at a Glance - 2019-2020 (pdf)
- Energy at a Glance - 2018-2019 (pdf)