Energy at a glance: by the numbers

Assistance for Low-income Energy Customers

LEAP assisted
7,927
customers
3.3M
in emergency funding towards natural gas and electricity bills
OESP assisted on average
263,137
households a month
178M
in on-bill credits towards electricity bills over the year

Compliance & Enforcement

43

compliance reviews

24

inspections

17

enforcement actions leading to

$263K

in administrative penalties

Consumer Contacts with OEB

10,932
interactions
751
complaints about regulated entities
10,181
enquiries
Top issues

Customer Choice (RPP), LEAP, Disconnections, Hearing Process (seasonal rate hearing), CEAP and OESP

Energy Bills

Electricity - average monthly residential bill
119
Natural gas - average monthly residential bill
76

Energy Utility Consumers

Electricity
5.34M
5.24M
residential and small business customers
Natural gas
3.74M
3.72M
residential and small business customers

Infrastructure

Electricity system
29.8B
in distribution system assets
2.2B
invested in the grid
4,599 km
new distribution wires and other facilities
5 km
transmission lines construction approved
Natural gas system
25.3B
in distribution system assets
488M
pipelines and related infrastructure construction
220 km
new and replacement pipeline construction approved

Intervenor Participation

4.8M

Provided to intervenors to fund their participation in 61 OEB proceedings and consultations, including consumer groups, manufacturers, farmers, landowners, and indigenous communities.

OEB Operating Expenses

4.86
per customer annually
down 0.25
from previous year

Reviewing Rates

$13.7M

avoided rate increases from OEB review of 7 major electricity rate applications

0.68%

inflationary rate increases for 53 electricity utilities

116

rate-related decisions issued

263

total decisions

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