Apply for a licence

July 19, 2022 - New online portal update

The OEB has launched the next phase of the online portal for filing licence applications (new and renewals), another milestone in the OEB’s Digital First Strategy to improve and modernize service delivery. It features fully automated processes for user registration and digital signatures along with an e-payment system, offering a user-friendly experience for applicants and efficiencies for both the sector and the OEB.

Five more forms are now available through the portal: Electricity Generation, Electricity Retailer, Gas Marketer, Electricity Storage and Unit Sub-Metering, in addition to the Electricity Wholesaler form launched in March. As of today, PDF application forms will no longer be accepted for these licence types.

Current licensees of the above licence types:

  1. An account has been created for Primary Licence Contacts to access the portal. The Primary Licence Contact will receive an email from OEB Webmaster asking for a password to be created. They’re encouraged to do this step right away to complete the registration.
  2. Moving forward, additional users must be approved by the Primary Licence Contact before accessing the portal. An email will be sent to facilitate this approval.

New applicants can register for a new account through the Registration page.


Click the links below for information about the different licence types, including instructions for how to apply for each and payment of the application fee.

Apply for an amendment to a licence

If you require an amendment to your licence, please use the following link for more information about applications for licence amendments.

How your licence application is processed

Most licence-related applications made to the OEB are decided by a Delegated Authority, pursuant to section 6 of the Ontario Energy Board Act, 1998, through an efficient administrative process, without holding a hearing. For information about Delegated Authority, visit Corporate governance and reports. These applications are typically decided within 60-90 days from the date of their completeness. In some instances (for example, where the Delegated Authority intends to modify the relief sought in the application), the applicant will be given an opportunity to provide final comments for the Delegated Authority’s further consideration, prior to the issuance of a Decision and Order.

In the case of some licence-related applications, the Delegated Authority may choose to hold a hearing and invite others to participate in the hearing. Typically, unless one of the parties can satisfy the OEB that an oral hearing is necessary, the hearing will be held in writing. In such instances where the Delegated Authority chooses to hold a hearing of the application, the OEB will issue a Notice of Application and Hearing, and may issue Procedural Orders, each of which will provide information relating to the application, participation in the hearing, and other procedural steps.

Finally, in a minority of cases, the OEB’s Chief Commissioner may transfer an application that was initially before a Delegated Authority to a panel of one or more Commissioners for determination. These are usually applications that raise significant factual, legal or policy issues; or, in the sake of efficiency, applications that are directly related to other matters currently before a panel.

To see timelines associated with licence-related applications decided through a hearing process, visit our Performance Standards for Processing Applications webpage.

Have a Question?

If you have any questions related to this process, contact Industry Relations.