Legal & Privacy Statements

The information contained on this website is provided for reference purposes only. It is not intended to provide legal opinions or advice. The Ontario Energy Board makes no representation or warranty of any kind in relation to the information contained on this website including, without limitation, the accuracy, timeliness, or completeness of the information or its fitness for any particular purpose. The Ontario Energy Board assumes no responsibility or liability to you or any third party in relation to the information contained on this website. Any reproduction or redistribution of the materials on this website must be credited to the Ontario Energy Board.

There may be websites linked to and from this site that are operated or created by or for organizations outside of the Ontario Energy Board. Those organizations are solely responsible for the operation and information (including the right to display such information) found on their respective websites. These linked websites may or may not be available in French. The linking to or from this site does not imply on the part of the Ontario Energy Board any endorsement or guarantee of any of the organizations or information (including the right to display such information) found on their respective websites.

The Ontario Energy Board does not assume and is not responsible for any liability whatsoever for the linking of any of these linked websites, the operation or content (including the right to display such information) of any of the linked websites, nor for any of the information, interpretation, comments or opinions expressed in any of the linked websites. Any comments or inquiries regarding the linked websites are to be directed to the particular organization for whom the particular website is being operated.

Email Terms, Personal Information and Privacy Policy

When receiving electronic communications* from the Ontario Energy Board (OEB), visiting our website and using OEB services+, you might choose to actively provide certain kinds of personal information including your full name, e-mail and home address and other personal details. All information that you provide to the OEB and in using its services is provided at your option.

By submitting information via email, in writing, by phone or to OEB’s public information centre staff, you are expressly consenting to the collection of the information in accordance with OEB’s Privacy Policy.

No Spam. 

OEB will not use the information you have shared to disclose, transfer, assign or otherwise communicate to any third party, without your previous authorization, except as required by law or set forth by administrative or judicial order.

Privacy Policy

OEB reserves the right to retain the information you submit in your e-mail, or through other interactions with OEB, including your name, e-mail address, and any comments that you send via the e-mail, share in writing or over the telephone.

The information you give us is collected under the authority of the Ontario Energy Board Act, 1998 and can be used to:

  • Answer your inquiry;
  • Deal with your concern or complaint;
  • Ensure energy company compliance; and
  • Gather statistical information   

The information provided will be kept by the Ontario Energy Board for at least one year and is subject to access and privacy provisions of the Freedom of Information and Protection of Privacy Act.

If you have any questions or concerns about the OEB’s collection of your information, you may contact the Registrar's Office at 416-481-1967 or 1-888-632-6273, or at

* Electronic communications might include consumer newsletters, emails, bulletins etc.
+ OEB services might include interacting with staff at our Public Information Centre, filing Letters of Comment or subscribing to services.


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Your personal information remains anonymous. We will only collect personal information from you if it is needed to provide you with online services or products that you have requested. This will only be done with your consent and you will be informed of the purpose and authority for the collection beforehand.