Newsroom

disconnection notice

5 things residential customers should know about the winter disconnection ban

OEB posts 2018 scorecards of electricity distributors

Find out how your utility has performed on more than 20 measures.                                                

distributor scorecards
This year’s winter disconnection ban has ended

There’s help for lower-income consumers who may need it.                                                                                                          

disconnection notice
This year’s winter disconnection ban is ending soon

There’s help for lower-income consumers who may need it. Prepare now. Every year, licensed electricity distributors are banned from disconnecting their residential customers for non-payment during the winter, from November 15 to April 30.

disconnection notice
OEB issues new customer service rules to strengthen consumer protection

The Ontario Energy Board (OEB) has issued new customer service rules to electricity and natural gas utilities and unit sub-meter providers (USMPs) to enhance protection of consumers throughout the province.

couple sitting on a couch

Speeches and presentations

OEN Luncheon

September 28, 2017
by Rosemarie T. Leclair, Chair and CEO

 

EDA Annual General Meeting

March 27, 2017
by Rosemarie T. Leclair, Chair and CEO

 

EDA Annual General Meeting

March 1, 2016
by Rosemarie T. Leclair, Chair and CEO

 

APPrO Conference 2015

November 17, 2015
by Rosemarie T. Leclair, Chair and CEO

 

EDA Georgian Bay District Meeting

September 17, 2015
by Rosemarie T. Leclair, Chair and CEO

 

World Forum on Energy Regulation VI

May 25, 2015
by Ken Quesnelle, Vice-Chair

 

Standing Committee on Finance and Economic Affairs

May 20, 2015
by Rosemarie T. Leclair, Chair and CEO

 

CAMPUT Conference 2015

May 12, 2015
by Rosemarie T. Leclair, Chair and CEO

 

Toronto Region Board of Trade

December 3, 2014
by Rosemarie T. Leclair, Chair and CEO

 

Ontario Energy Network

April 28, 2014
by Rosemarie T. Leclair, Chair and CEO

 

Northwinds 10th Annual Electricity Invitational Forum

January 29, 2014
by Rosemarie T. Leclair, Chair and CEO

Media contact

Telephone: 416-544-5171
Email: OEBmedia@oeb.ca

Media releases

The Ontario Energy Board (OEB) has accepted an Assurance of Voluntary Compliance (AVC) from Elexicon Energy Inc. (Elexicon), an OEB-licensed electricity distributor, following an inspection into the company’s disconnection practices.

The Ontario Energy Board (OEB) announced today new electricity prices for households and small businesses, effective November 1, under the Regulated Price Plan (RPP). The winter time-of-use (TOU) hours will also take effect November 1.

Consumers are reporting being contacted by scam artists pretending to be from their utility and threatening to disconnect electricity service if they don’t receive payment immediately.

The Ontario Energy Board (OEB) has accepted an Assurance of Voluntary Compliance (AVC) from Wyse Meter Solutions Inc. (Wyse), an OEB-licensed unit sub-meter provider, following an inspection by the OEB into the company’s information disclosure and billing practices. In the AVC, Wyse has assured the OEB that it has made or will make changes to those practices to ensure compliance with legal and regulatory requirements, and will pay an administrative penalty to the OEB of $65,000.

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