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Winter Disconnection Ban

5 things residential customers should know about the winter disconnection ban                              

disconnection notice
The OEB’s extended Disconnection Ban will end on July 31, 2020

On March 19, 2020, the Ontario Energy Board (OEB) extended the ban on electricity disconnections for non-payment by three months to July 31, 2020, and broadened it to include small business customers.

disconnection notice
New electricity pricing for TOU customers begins June 1, 2020

To support families, small businesses and farms while Ontario plans for the safe and gradual reopening of the province, the Government of Ontario has introduced a new fixed electricity price of 12.8 ¢/kWh for customers that are on time-of-use (TOU) prices. Starting June 1, 2020, that price applies to electricity used at all hours of the day, seven days a week. Having the same price apply at all hours of the day is a more predictable way to pay for power at a time when Ontarians continue to work and learn from home.

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COVID-19 - Off-peak electricity pricing extended to May 31, 2020

To support Ontarians through the rapidly evolving COVID-19 situation, the Government of Ontario issued an Emergency Order under the Emergency Management and Civil Protection Act to provide a measure of temporary emergency relief for electricity customers.

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Media contact

Telephone: 416-544-5171
Email: OEBmedia@oeb.ca

Media releases

The Ontario Energy Board (OEB) has accepted an Assurance of Voluntary Compliance (AVC) from Alectra Energy Services Inc. (Alectra Energy), a licensed unit sub-meter provider that operates under the trade name PowerStream Energy Services.

The Ontario Energy Board (OEB) has accepted an Assurance of Voluntary Compliance (AVC) from InnPower Corp. (InnPower), an OEB-licensed electricity distributor, following an inspection into InnPower’s accounting procedures and controls that included a review of certain rates the company charged in 2017.

Today, the Ontario Energy Board (OEB) announced new electricity prices for households and small businesses, effective January 1, 2021, under the Regulated Price Plan (RPP). The OEB last set RPP prices for November 1, 2020.

The Ontario Energy Board (OEB) has accepted an Assurance of Voluntary Compliance (AVC) from E.L.K. Energy Inc. (E.L.K. Energy), an OEB-licensed electricity distributor, following an inspection into the company’s disconnection practices which were found to be non-compliant with OEB rules.

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