OEB COVID-19 Update

There are a number of measures being taken in response to the COVID-19 pandemic.                                                      

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Winter Disconnection Ban

5 things residential customers should know about the winter disconnection ban                                          

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The OEB’s extended Disconnection Ban will end on July 31, 2020

On March 19, 2020, the Ontario Energy Board (OEB) extended the ban on electricity disconnections for non-payment by three months to July 31, 2020, and broadened it to include small business customers.

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New electricity pricing for TOU customers begins June 1, 2020

To support families, small businesses and farms while Ontario plans for the safe and gradual reopening of the province, the Government of Ontario has introduced a new fixed electricity price of 12.8 ¢/kWh for customers that are on time-of-use (TOU) prices. Starting June 1, 2020, that price applies to electricity used at all hours of the day, seven days a week. Having the same price apply at all hours of the day is a more predictable way to pay for power at a time when Ontarians continue to work and learn from home.

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Speeches and presentations

Energize, Optimize, Modernize: Towards Regulatory Excellence

On February 11, 2021, the OEB hosted the virtual symposium Energize, Optimize, Modernize: Towards Regulatory Excellence. It was an opportunity to explore regulatory modernization as the OEB seeks to answer the question: “What does a top quartile regulator look like?”

Keynote Address from OEB CEO Susanna Zagar
CEO Susanna Zagar’s keynote address about the OEB's new direction as it charts a path towards a best-in-class standing.


Panel Discussion with Industry Thought-Leaders
OEB Registrar Christine Long moderates an engaging and informative discussion with an internationally assembled three-personal panel of industry thought-leaders: Colette Honorable of Reed Smith LLP and former FERC Commissioner, noted administrative law scholar David Mullan, and Ben Wilson, CEO of the Australian Gas Infrastructure Group.

NOTE: Below is a playlist containing a series of videos. Click the icon playlist icon on the top-right of the video to view the list.


Q&A Session with Symposium Panellists and OEB’s COO and CEO
OEB Registrar Christine Long moderates an audience Q&A with symposium panellists Colette Honorable, David Mullan and Ben Wilson, as well as the OEB’s COO Mary Anne Aldred and CEO Susanna Zagar.

NOTE: Below is a playlist containing a series of videos. Click the icon playlist icon on the top-right of the video to view the list.


Media contact

Telephone: 416-544-5171

Media releases

The Ontario Energy Board (OEB) announced today that electricity prices for households and small businesses will not change as of November 1, 2021 under the Regulated Price Plan (RPP). The winter Time-of-Use (TOU) hours and the change in the Tier threshold for residential customers on Tiered pricing will take effect November 1 as usual.

Project to connect remote First Nation communities takes another significant step forward

On June 25, 2021 the Ontario Energy Board (OEB) issued a Consumer Alert warning the public about emails that have been made to appear to be from, endorsed by or affiliated with the OEB on how to qualify or apply for government energy rebates. The emails typically include a link to an “application form” for these rebates that requires the consumer to schedule a home energy assessment.

The Ontario Energy Board (OEB) has accepted an Assurance of Voluntary Compliance (AVC) from Enbridge Gas Inc. (Enbridge Gas), the largest natural gas distribution, transmission and storage company in Ontario, following an inspection into its disconnection practices which were found to be non-compliant with OEB rules.

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