Newsroom

Ban on Disconnection of Homes this Winter for Customers of Electricity Distributors - Frequently Asked Questions

On November 2, 2017, the OEB issued a Decision and Order banning licensed electricity distributors from disconnecting homes for non-payment during the winter. Here are some Frequently Asked Questions about the ban.

graphic of a bill
The Fair Hydro Act, 2017

The Fair Hydro Act, 2017 came into effect on June 1, 2017. The Act puts in place the framework for giving effect to the Fair Hydro Plan initiatives...

image of bill
Welcome to our new website

A big part of our job as Ontario’s independent energy regulator is providing information and tools to consumers. We want to help you better understand the system that you rely on, and pay for, and help you make informed decisions about energy.

new OEB.ca website
More power to you

The Ontario Energy Board has created rules to protect Ontario’s energy consumers like never before. Find out more about the many ways we are empowering you to manage your energy needs.

More power to you

Speeches and presentations

OEN Luncheon

September 28, 2017
by Rosemarie T. Leclair, Chair and CEO

 

EDA Annual General Meeting

March 27, 2017
by Rosemarie T. Leclair, Chair and CEO

 

EDA Annual General Meeting

March 1, 2016
by Rosemarie T. Leclair, Chair and CEO

 

APPrO Conference 2015

November 17, 2015
by Rosemarie T. Leclair, Chair and CEO

 

EDA Georgian Bay District Meeting

September 17, 2015
by Rosemarie T. Leclair, Chair and CEO

 

World Forum on Energy Regulation VI

May 25, 2015
by Ken Quesnelle, Vice-Chair

 

Standing Committee on Finance and Economic Affairs

May 20, 2015
by Rosemarie T. Leclair, Chair and CEO

 

CAMPUT Conference 2015

May 12, 2015
by Rosemarie T. Leclair, Chair and CEO

 

Toronto Region Board of Trade

December 3, 2014
by Rosemarie T. Leclair, Chair and CEO

 

Ontario Energy Network

April 28, 2014
by Rosemarie T. Leclair, Chair and CEO

 

Northwinds 10th Annual Electricity Invitational Forum

January 29, 2014
by Rosemarie T. Leclair, Chair and CEO

Media contact

Telephone: 416-544-5171
Email: OEBmedia@oeb.ca

Media releases

The Ontario Energy Board (OEB) is warning consumers to beware of door-to-door salespeople claiming to represent the OEB and offering subsidies. The OEB does not engage in, and is not involved with, any type of sales activity.

The Ontario Energy Board (OEB) is reminding households and small businesses that as of November 1, 2017, the time-of-use (TOU) price periods are changing, as is the threshold for residential customers that are paying tiered prices. TOU prices will not be changing.

Are there any times when Ontario energy utilities shouldn’t be allowed to disconnect customers? How much time should customers be given to pay and should they be allowed to use credit cards? Should energy utilities be allowed to ask for security deposits?

The Ontario Energy Board (OEB) today announced a number of pilot projects that will explore different ways of giving residential customers greater choice in the price they pay for electricity at different times, and more tools to help them better understand and manage their electricity use.

Do you want to receive updates from the OEB?

Twitter feed

Follow the OEB