Newsroom
5 things residential customers should know about the winter disconnection ban
OEB posts 2018 scorecards of electricity distributors
Find out how your utility has performed on more than 20 measures.
This year’s winter disconnection ban has ended
There’s help for lower-income consumers who may need it.
This year’s winter disconnection ban is ending soon
There’s help for lower-income consumers who may need it. Prepare now. Every year, licensed electricity distributors are banned from disconnecting their residential customers for non-payment during the winter, from November 15 to April 30.
OEB issues new customer service rules to strengthen consumer protection
The Ontario Energy Board (OEB) has issued new customer service rules to electricity and natural gas utilities and unit sub-meter providers (USMPs) to enhance protection of consumers throughout the province.
Speeches and presentations
OEN Luncheon
September 28, 2017
by Rosemarie T. Leclair, Chair and CEO
EDA Annual General Meeting
March 27, 2017
by Rosemarie T. Leclair, Chair and CEO
EDA Annual General Meeting
March 1, 2016
by Rosemarie T. Leclair, Chair and CEO
APPrO Conference 2015
November 17, 2015
by Rosemarie T. Leclair, Chair and CEO
EDA Georgian Bay District Meeting
September 17, 2015
by Rosemarie T. Leclair, Chair and CEO
World Forum on Energy Regulation VI
May 25, 2015
by Ken Quesnelle, Vice-Chair
- Presentation
- Energy Connections: Engaging the consumer in building stronger systems - A report from ICER Virtual Working Group 3 (VWG3)
- Survey of NRAs on Approaches to Dealing with Consumer Issues - In support of the work of ICER VWG3
Standing Committee on Finance and Economic Affairs
May 20, 2015
by Rosemarie T. Leclair, Chair and CEO
CAMPUT Conference 2015
May 12, 2015
by Rosemarie T. Leclair, Chair and CEO
Toronto Region Board of Trade
December 3, 2014
by Rosemarie T. Leclair, Chair and CEO
Ontario Energy Network
April 28, 2014
by Rosemarie T. Leclair, Chair and CEO
Northwinds 10th Annual Electricity Invitational Forum
January 29, 2014
by Rosemarie T. Leclair, Chair and CEO
Media contact
Telephone: 416-544-5171
Email: OEBmedia@oeb.ca
Media releases
The Ontario Energy Board (OEB) has accepted an Assurance of Voluntary Compliance (AVC) from Elexicon Energy Inc. (Elexicon), an OEB-licensed electricity distributor, following an inspection into the company’s disconnection practices.
The Ontario Energy Board (OEB) announced today new electricity prices for households and small businesses, effective November 1, under the Regulated Price Plan (RPP). The winter time-of-use (TOU) hours will also take effect November 1.
Consumers are reporting being contacted by scam artists pretending to be from their utility and threatening to disconnect electricity service if they don’t receive payment immediately.
The Ontario Energy Board (OEB) has accepted an Assurance of Voluntary Compliance (AVC) from Wyse Meter Solutions Inc. (Wyse), an OEB-licensed unit sub-meter provider, following an inspection by the OEB into the company’s information disclosure and billing practices. In the AVC, Wyse has assured the OEB that it has made or will make changes to those practices to ensure compliance with legal and regulatory requirements, and will pay an administrative penalty to the OEB of $65,000.
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