Ways to contact us:
Business hours: Monday - Friday, 8:30 a.m. to 5:00 p.m.
By phone
1-877-632-2727
(toll-free within Ontario)
416-314-2455
(within Greater Toronto Area or from outside Ontario)
Media contact: 416-544-5171
By chat
Use the chat tool on the bottom right of your screen
Anytime 24 hours a day
Email - Industry (IRE)
Industry relations enquiries
Email - Consumer
publicinformation@oeb.ca
Fax
416-440-7656
Mail
Ontario Energy Board
2300 Yonge Street, 27th floor
P.O. Box 2319
Toronto, ON M4P 1E4
We are committed to providing a high level of service to all. Threats, unacceptable behavior, or unreasonably persistent complaints may result in limiting access to our services.
Industry relations enquiries (IRE)
If you are an OEB-licensed company, an energy market participant or other interested party and would like to raise an issue, seek guidance regarding policy or regulatory obligations, or make an allegation of non-compliance activity, please email:
Include the following:
- Full contact information
- Subject - i.e., Accounting, Applications, Filings, Licensing, Rates/Charges, Reporting Requirements, etc.
- Specific details
- Supporting documents
By clearly describing the circumstances and providing the background information, we are able to provide a complete response in a faster period of time.
What you can expect after submitting an industry relations enquiry:
- An OEB staff will get back to you within 10 business days.
Examples of the types of Industry Relations Enquiries we can help you with
- Compliance issues – potential compliance issue related to a licensed company or seeking general guidance from the OEB on a compliance-related matter
- Licensing Questions – requirements and processes relating to obtaining, renewing or amending a licence
- Support for agency/licensee questions about the Low-income Energy Assistance Program or the Ontario Electricity Support Program
- Licensee or market participant questions about Winter Disconnection Ban
- Rules, cost responsibilities or processes for load and Distributed Energy Resources connections
- Net Metering – eligibility, bill calculation and other issues
- Unit Sub-metering
- OEB Reporting and Record Keeping Requirements – information available, to be reported and associated timelines
- Industrial Conservation Initiative – load aggregation, eligibility and facility ownership change
- Global Adjustment
- Price Comparison/website questions from energy retailers
- Ontario Electricity Rebate – eligibility, retroactivity and other issues
Regulatory information
Enquiries about regulatory proceedings, case filings and submissions: Registrar@oeb.ca
Media enquiries
Media enquiries: 416-544-5171 or oebmedia@oeb.ca
Website/technical enquiries
Technical enquiries or feedback about the OEB website: Webmaster@oeb.ca
Technical enquiries or feedback about Engage with Us: EngageWithUs@oeb.ca
Accessibility enquiries
If you have any questions regarding accessibility at the OEB, require documents in an alternate format, or wish to provide any feedback regarding the manner in which the OEB provides its services to people with disabilities, please email: AODA@oeb.ca
What types of issues can the OEB help you with?
There are some issues we can help with and others where we suggest you try another source first. The following table lists some of them. If you are unsure whether we can help with your issue, please call us at one of the numbers listed above.
| Category | Question/issue | Who to contact |
|---|---|---|
| Your electricity or natural gas bill and prices | Disagreement with charges that appear on your bill | Utility |
| Energy prices and how they are set | OEB | |
| Complaint about your utility read the steps for making a complaint about your utility | Utility first, then OEB if complaint is not resolved | |
| Ontario Electricity Support Program (OESP) | OntarioElectricitySupport.ca | |
| Emergency Financial Assistance for low-income consumers read more about emergency financial assistance | Utility | |
| Your electricity or natural gas service | Setting up a new account/moving | Utility |
| Service outages/problems | Utility | |
| Energy contracts | General information about signing or renewing contracts read more about energy contracts | OEB |
| Complaints about an electricity retailer or natural gas marketer read the steps for making a complaint about retailers and marketers | Retailer or Marketer first, then OEB if complaint is not resolved | |
| General energy information | Request for OEB brochures/publications | OEB resource centre |
| Request for OEB consumer outreach representative to speak at your community event | OEB | |
| Hot water heater rentals | Complaints about hot water heater rental agents | Ministry of Public and Business Service Delivery |
| Other products or services | The OEB does not regulate these products or services:
| Ministry of Public and Business Service Delivery |
| Landlord/tenant issues | The OEB does not regulate landlord/tenant issues. | Landlord and Tenant Board |