Ways to contact us:
Business hours: Monday - Friday, 8:30 a.m. to 5:00 p.m.
By phone
1-877-632-2727
(toll-free within Ontario)
416-314-2455
(within Greater Toronto Area or from outside Ontario)
By TTY
1-844-621-9977
(toll-free within Ontario)
416-544-5190
(within Greater Toronto Area or from outside Ontario)
Visit our office
2300 Yonge Street, 25th floor Toronto, ON
Anytime 24 hours a day
Fax
416-440-7656
Mail
Ontario Energy Board
2300 Yonge Street, 27th floor
P.O. Box 2319
Toronto, ON M4P 1E4
What types of issues can the OEB help you with?
There are some issues we can help with and others where we suggest you try another source first. The following table lists some of them. If you are unsure whether we can help with your issue, please call our Consumer Relations Centre at one of the numbers listed above.
| Topic | Question/issue | Who to contact |
|---|---|---|
| Your electricity or natural gas bill and prices | Disagreement with charges that appear on your bill | Utility |
| Energy prices and how they are set | OEB | |
| Complaint about your utility read the steps for making a complaint about your utility | Utility first, then OEB if complaint is not resolved | |
| Ontario Electricity Support Program (OESP) | OntarioElectricitySupport.ca | |
| Emergency Financial Assistance for low-income consumers read more about emergency financial assistance | Utility | |
| Your electricity or natural gas service | Setting up a new account/moving | Utility |
| Service outages/problems | Utility | |
| Energy contracts | General information about signing or renewing contracts read more about energy contracts | OEB |
| Complaints about an electricity retailer or natural gas marketer read the steps for making a complaint about retailers and marketers | Retailer or Marketer first, then OEB if complaint is not resolved | |
| General energy information | Request for OEB brochures/newsletters | OEB online brochure order form |
| Request for OEB consumer outreach representative to speak at your community event | OEB | |
| Hot water heater rentals | Complaints about hot water heater rental agents | Ministry of Consumer Services |
| Other products or services: Furnace Thermostats 3rd Party billing Carbon Credit/ Offset Energy Audits Gasoline/ Oil Home protection/ Insurance Plans HVAC Propane Sewage Water |
The OEB does not regulate these products or services. | Ministry of Consumer Services |
| Landlord/tenant issues | The OEB does not regulate landlord/tenant issues. | Landlord and Tenant Board |
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