Electricity Service Quality Regulation

Case number
EB-2008-0001
Launched
Sector
Electricity
Status
Archived
Details

The OEB initiated a consultation process to assist it in the development of a service quality regulation regime for electricity distributors.

On June 4, 2008 the OEB issued Amendments to the Distribution System Code to support the regulation of Electricity Distributor Service Quality.

Updates

Date Issue / Document
June 4, 2008

The OEB issued the Final Amendments to the Distribution System Code to support the regulation of Electricity Distributor Service Quality.

March 12, 2008

The OEB issued a Notice of Proposal To Amend A Code with proposed amendments to the Distribution System Code.

January 4, 2008

The OEB posted a Board staff Discussion Paper entitled Regulation of Electricity Distributor Service Quality (the “Discussion Paper”). The Discussion Paper provides background on the development of service quality regulation in Ontario, as well as staff’s proposals regarding modifications to existing service quality measures and the adoption of new ones. The Discussion Paper also contains staff’s proposals regarding modifications to the OEB’s Reporting and Record Keeping Requirements in relation to service quality matters.