Implementation of the COVID-19 Energy Assistance Program (CEAP)

Case number
EB-2020-0162, EB-2020-0163
Launched
Sector
Electricity
Natural Gas
Status
Active
Details

On June 1, 2020, the Government of Ontario confirmed that it is making $9 million available for COVID-19 Energy Assistance Program (CEAP), to support residential customers struggling to pay their energy bills as a result of the COVID-19 emergency. By letter dated the same day, the Minister of Energy, Northern Development and Mines and the Associate Minister of Energy asked for the OEB’s support to implement CEAP, and to take action as necessary to ensure licensed electricity distributors, unit sub-meter providers (USMP) and natural gas distributors provide CEAP to their customers.

To support the implementation of CEAP, on June 16, 2020, the OEB issued a Decision and Order amending the licences of electricity distributors and unit sub-meter providers to require them to deliver CEAP to their eligible customers. The OEB also issued letters to four natural gas distributors setting out its expectations for their delivering CEAP to residential gas customers.

The OEB further issued a Decision and Order on June 18, 2020, amending the Independent Electricity System Operator’s Licence to require it to assist with the administration of CEAP.

The program will launch on July 13, 2020.

Updates
Updates
Date Issue / Document
October 6, 2020

The OEB is providing an updated implementation guidance deck and application forms to address revised eligibility criteria for CEAP.

September 30, 2020

Electricity Distributors and Unit Sub-meter Providers
Decision and Order amending the licences of all electricity distributors and unit sub-meter providers to reflect revised eligibility criteria for CEAP and CEAP-SB.

September 30, 2020

Gas Distributors
Correspondence from the OEB regarding revised eligibility criteria for CEAP and CEAP-SB.

June 18, 2020

Independent Electricity System Operator
The OEB has issued a Decision and Order amending the Independent Electricity System Operator’s Licence to require it to assist with the administration of CEAP.

June 16, 2020

Electricity Distributors and Unit Sub-meter Providers
The OEB has issued a Decision and Order amending Electricity Distributor and Unit Sub-Meter Provider licences to require licensees to administer CEAP.

June 16, 2020

Gas Distributors
The OEB has issued letters to four natural gas distributors setting out its expectations for their delivering CEAP to residential gas customers.

June 1, 2020

The OEB received a letter from the Minister of Energy, Northern Development and Mines and the Associate Minister of Energy asking for the OEB’s support to implement CEAP for residential customers.