Implementation of the COVID-19 Energy Assistance Program (CEAP)

Case number
EB-2020-0162, EB-2020-0163
Launched
Sector
Electricity
Natural Gas
Status
Active
Details

On June 1, 2020, the Government of Ontario confirmed that it is making $9 million available for COVID-19 Energy Assistance Program (CEAP), to support residential customers struggling to pay their energy bills as a result of the COVID-19 emergency. By letter dated the same day, the Minister of Energy, Northern Development and Mines and the Associate Minister of Energy asked for the OEB’s support to implement CEAP, and to take action as necessary to ensure licensed electricity distributors, unit sub-meter providers (USMP) and natural gas distributors provide CEAP to their customers.

To support the implementation of CEAP, on June 16, 2020, the OEB issued a Decision and Order amending the licences of electricity distributors and unit sub-meter providers to require them to deliver CEAP to their eligible customers. The OEB also issued letters to four natural gas distributors setting out its expectations for their delivering CEAP to residential gas customers.

The OEB further issued a Decision and Order on June 18, 2020, amending the Independent Electricity System Operator’s Licence to require it to assist with the administration of CEAP.

The program launched on July 13, 2020.

Updates
Updates
Date Issue / Document
July 5, 2021

Electricity Distributors, Unit Sub-meter Providers and Gas Distributors
The OEB has issued a letter to Electricity Distributors, Unit Sub-meter Providers and Gas Distributors regarding final CEAP and CEAP-SB funding allocations.

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June 25, 2021

Independent Electricity System Operator
The OEB has issued a letter to the Independent Electricity System Operator regarding additional CEAP and CEAP-SB funding allocations for the 2021/22 fiscal year.

June 17, 2021

The OEB has received a letter from the Ministry of Energy, Northern Development and Mines confirming that no additional funding will be provided for the COVID-19 Energy Assistance Program (CEAP).

May 20, 2021

The OEB is providing updated application forms to reflect changes to the programs that were made to licences issued in April 2021.

May 19, 2021

Independent Electricity System Operator
The OEB has issued a letter to the Independent Electricity System Operator regarding additional CEAP and CEAP-SB funding allocations for the 2021/22 fiscal year.

May 3, 2021

The OEB has issued letters to Electricity Distributors, Unit Sub-Meter Providers and Gas Distributors to provide further guidance on requesting additional CEAP/CEAP-SB funding for the 2021/22 fiscal year.

April 23, 2021

Independent Electricity System Operator
The OEB has issued a letter the Independent Electricity System Operator regarding CEAP and CEAP-SB funding allocations for the 2021/22 fiscal year.

April 21, 2021

Electricity Distributors and Unit Sub-meter Providers
The OEB has issued a Decision and Order amending Electricity Distributor and Unit Sub-Meter Provider licences to require licensees to administer CEAP-SB.

April 21, 2021

The OEB has issued letters to Electricity Distributors, Unit Sub-Meter Providers and Gas Distributors to provide further guidance on additional funding for CEAP/CEAP-SB.

April 19, 2021

Independent Electricity System Operator
The OEB has issued a letter the Independent Electricity System Operator regarding additional funding for CEAP and CEAP-SB.

April 14, 2021

The OEB has issued letters to Electricity Distributors, Unit Sub-Meter Providers and Gas Distributors to provide further guidance on customers submitting multiple applications for CEAP/CEAP-SB.

April 13, 2021

Independent Electricity System Operator
The OEB has issued a letter the Independent Electricity System Operator regarding additional funding for CEAP and CEAP-SB.

March 26, 2021

Independent Electricity System Operator
The OEB has issued a letter the Independent Electricity System Operator regarding additional funding for CEAP and CEAP-SB.

March 26, 2021

The OEB has issued letters to Electricity Distributors, Unit Sub-Meter Providers and Gas Distributors to provide further guidance on additional funding for CEAP/CEAP-SB.

March 26, 2021

The OEB received a letter from the Minister of Energy, Northern Development and Mines regarding additional funding for CEAP/CEAP-SB.

March 11, 2021

The OEB has issued letters to Electricity Distributors and Unit Sub-Meter Providers to provide guidance on additional funding for CEAP/CEAP-SB.

March 10, 2021

The OEB received a letter from the Minister of Energy, Northern Development and Mines regarding additional funding for CEAP/CEAP-SB.

March 4, 2021

Gas Distributors
Correspondence from the OEB regarding revised eligibility criteria for CEAP and CEAP-SB.

March 3, 2021

Electricity Distributors and Unit Sub-meter Providers
The OEB has issued a Decision and Order amending Electricity Distributor and Unit Sub-Meter Provider licences to require licensees to administer CEAP and CEAP-SB.

March 3, 2021

Independent Electricity System Operator
The OEB has issued a Decision and Order amending the Independent Electricity System Operator’s Licence to require it to assist with the administration of CEAP and CEAP-SB.

January 21, 2021

The OEB is providing updated application forms to reflect January 14, 2021 revisions to eligibility criteria for CEAP.

January 18, 2021

Gas Distributors
Correspondence from the OEB regarding January 14, 2021 revisions to eligibility criteria for CEAP.

January 18, 2021

Independent Electricity System Operator
The OEB has issued a Decision and Order amending the Independent Electricity System Operator’s Licence to require it to assist with the administration of CEAP.

January 14, 2021

Electricity Distributors and Unit Sub-meter Providers
Decision and Order amending the licences of all electricity distributors and unit sub-meter providers to reflect January 14, 2021 revisions to eligibility criteria for CEAP.

December 22, 2020

The OEB received a letter from the Minister of Energy, Northern Development and Mines and the Associate Minister of Energy asking for the OEB’s support to implement changes to eligibility criteria for CEAP/CEAP-SB.

October 6, 2020

The OEB is providing an updated implementation guidance deck and application forms to address revised eligibility criteria for CEAP.

September 30, 2020

Electricity Distributors and Unit Sub-meter Providers
Decision and Order amending the licences of all electricity distributors and unit sub-meter providers to reflect revised eligibility criteria for CEAP and CEAP-SB.

September 30, 2020

Gas Distributors
Correspondence from the OEB regarding revised eligibility criteria for CEAP and CEAP-SB.

June 18, 2020

Independent Electricity System Operator
The OEB has issued a Decision and Order amending the Independent Electricity System Operator’s Licence to require it to assist with the administration of CEAP.

June 16, 2020

Electricity Distributors and Unit Sub-meter Providers
The OEB has issued a Decision and Order amending Electricity Distributor and Unit Sub-Meter Provider licences to require licensees to administer CEAP.

June 16, 2020

Gas Distributors
The OEB has issued letters to four natural gas distributors setting out its expectations for their delivering CEAP to residential gas customers.

June 1, 2020

The OEB received a letter from the Minister of Energy, Northern Development and Mines and the Associate Minister of Energy asking for the OEB’s support to implement CEAP for residential customers.