Natural Gas Utility Service Quality Requirements

Case number
EB-2005-0453
Launched
Sector
Natural Gas
Status
Archived
Details

Board staff undertook a consultation to discuss a proposed framework that would develop service quality measures, standards and reporting mechanisms for natural gas utilities. The consultation arose out of the Natural Gas Forum (NGF) Report where the OEB identified quality of service as one of the necessary criteria for the development of an incentive rate making framework.

Updates

Date Issue / Document
June 16, 2006

On March 27, 2006 the OEB issued amendments to the Gas Distribution Access Rule that implement Service Quality Requirements for Ontario's natural gas distributors.

January 9, 2006

The OEB released proposed Natural Gas Utility Service Quality Requirements in the form of proposed amendments to the Gas Distribution Access Rule.

October 3, 2005

Staff Report on a Proposed Rule

July 29, 2005

Staff Report on Ontario Gas Distributor Service Quality Regulation