Review of Customer Service Rules

Case number
EB-2017-0183
Launched
Sector
Electricity
Natural Gas
Status
Active
Details

As part of our commitment to protect Ontario energy consumers and ensure they are well-served by a financially viable sector, the Ontario Energy Board will review its customer service rules for electricity distributors, rate-regulated natural gas distributors and unit sub-meter providers (collectively utilities).

The review will consider how existing customer service rules have been implemented, ensure that they continue to be relevant and serve the needs of consumers, and that they maintain an appropriate balance between customer protection and the ongoing operational needs of utilities.

Consumers, consumer representatives including representatives of low-income consumers, utilities and other interested stakeholders, will be engaged and consulted as part of the customer service rules review.

Updates
Updates
Date Issue / Document
October 25, 2018

The OEB is initiating Phase 2 of the review of customer service rules for electricity distributors, rate-regulated natural gas distributors and unit sub-meter providers.

October 11, 2018

The OEB has received the following comments on the Report of the Ontario Energy Board:

September 6, 2018

The OEB has issued for comment its Report on Phase 1 of its review of the customer service rules for licensed electricity distributors, rate-regulated natural gas distributors and unit sub-meter providers.

February 21, 2018

The OEB has issued a letter inviting a number of consumer and industry stakeholders to meetings that it intends to hold in March.

May 16, 2017

The OEB has issued a  letter launching the review of its Customer Service Rules for electricity distributors, rate-regulated natural gas distributors and unit sub-meter providers.

Cost Award Matters
Cost Award Matters
Date Issue / Document
May 18, 2018

The OEB has issued its Decision and Order on Cost Awards.

April 3, 2018

The OEB has issued a letter on the Cost Awards Process for this initiative.