Our goal was to build a modern, consumer-friendly website that offers a richer experience for users and more engaging content and tools to help advance our goal of increasing energy literacy.
Our new website has lots of information, written in clear, consumer-friendly language, about who we are, what we do to protect consumers and ensure the long-term integrity of the energy system, and how to get involved in our processes before decisions are made. In fact, we have a new section, Participate, dedicated for customers who want to get involved – even just have your voice heard – when your utility applies to change rates or other activities. And, we have a new features section in the newsroom with more in-depth and consumer-friendly articles about key issues and topics that may affect you.
The OEB website is also an important channel for industry users and stakeholders. Rest assured, we have maintained a separate Industry section located on the global navigation menu at the top of every page. While a few sections have moved to new locations on the main site, the majority of industry-related content hasn’t changed. It’s had a makeover to align with the design and functionality of the new main website.
This user guide is available to showcase our new features and, for industry users, to help you understand what’s changed.