LEAP serves as a one-time emergency grant for customers who are behind on their electricity or natural gas bills and face disconnection. The grant, which is paid directly to a utility, provides eligible customers with up to $500 in assistance for their electricity bills ($600 if their homes are electrically heated) and up to $500 for their natural gas bills. It is one of several ways that the OEB protects vulnerable consumers.
Here are five things to know about LEAP:
- If you’re eligible for LEAP, you may also be eligible for the Ontario Electricity Support Program (OESP) and certain conservation programs. Speak to your utility or visit oeb.ca/BillHelp.
- From 2012 to 2016, LEAP and the Winter Warmth program (a predecessor to LEAP) have helped more than 82,000 low-income customers keep their electricity and natural gas service.
- In 2016, the average grant to low-income electricity customers was $464. For low-income natural gas customers, it was $341.
- There were 14,330 electricity customers and 5,354 natural gas customers who received LEAP in 2016.
- If you apply for LEAP, electricity distributors, unit sub-meter providers and natural gas distributors will suspend any disconnection process for up to 21 days pending review of your eligibility.