- Electricity distributors are banned from disconnecting residential customers for non-payment from November 15 to April 30.
- Customers who are currently disconnected due to non-payment must be reconnected by November 15 and cannot be charged a reconnection fee.
- Electricity distributors may not install load control devices (devices that limit how much – or when – electricity is supplied to a home) on homes from November 15 to April 30. Customers who wish to keep an existing load control device or have one installed may still ask their distributor if this service is available.
- Electricity distributors can continue to charge late payment fees on past due amounts during the winter disconnection ban period.
- It’s your responsibility to pay your bill on time. If you can’t, the most important thing to do is to stay in contact with your electricity distributor and make payment arrangements. Some customers may also qualify for financial assistance. Learn more at oeb.ca/BillHelp
Learn more about how the OEB’s customer service rules protect consumers throughout the province.