The AVC follows an inspection that determined that 10 customer complaints received by the OEB in 2018 and 2019 indicated instances where ONIT Energy was not compliant with all of its legal and regulatory obligations. Under the terms of the AVC, ONIT Energy will pay an administrative monetary penalty of $25,000.
An AVC is a binding commitment by a regulated entity to take measures to rectify or prevent non-compliance. Failure to abide by the terms of an AVC can lead to enforcement action being taken by the OEB.
ONIT Energy acknowledged and accepted that there were instances in which its salespersons made misrepresentations to consumers, in contravention of its electricity retailer licence.
ONIT Energy has informed the OEB that it has resolved the identified customer complaints and made changes to its business practices, including improvements in the training and supervision of its salespersons, that are intended to address the concerns raised by the OEB’s inspection.
“ONIT Energy is ultimately responsible for the actions of its sales representatives. Through the AVC, it assures the OEB that it is committed to compliance with its legal and regulatory obligations, and understands the potential adverse effects of non-compliance on consumers. There are rules in place to protect consumers that energy retailers must follow. Any consumers who have concerns about energy contracts are encouraged to contact us.”
– Brian Hewson, Vice-President, Consumer Protection & Industry Performance
Additional Information and Resources
- Read the Assurance of Voluntary Compliance – ONIT Energy Ltd. (EB-2021-0116)
- Learn about Energy Contracts
- See the OEB’s Tip Sheet with important information about energy contracts
- Learn about the OEB’s Compliance and Enforcement Process
- Understand the OEB’s Consumer Complaint Process
About the Ontario Energy Board
The OEB is the independent regulator of Ontario’s electricity and natural gas sectors. It protects consumers and makes decisions that serve the public interest. Its goal is to promote a sustainable and efficient energy sector that provides consumers with reliable energy services at a reasonable cost.