OEB releases updated report on Compliance and Enforcement Activity

The Ontario Energy Board (OEB) is Ontario’s independent regulator of the electricity and natural gas sectors. One of our jobs is to establish and enforce the rules that licensed electricity and natural gas companies follow to protect consumers and ensure the energy sector operates in a way that is fair, transparent, and accountable. Our goal is to promote a sustainable and efficient energy sector, for today and tomorrow, and our compliance and enforcement work is integral to this effort.

In moving forward on our path to modernization and to further support the openness and transparency expected of an independent regulator, the OEB issues biannual reports on our compliance activities.

Holding Utilities to Account – OEB Compliance and Enforcement Activity Report (April 2021 – September 2021) chronicles how we are fulfilling our mandate to protect the interests of consumers, and deliver public value that contributes to Ontario’s economic, social, and environmental development.

In so doing, it summarizes key highlights, as well as cases that best illustrate how we have addressed compliance issues, while demonstrating our ongoing efforts to foster a culture of compliance among regulated entities.

During this period, the OEB received 464 consumer complaints against utilities and other regulated entities, which led to 16 investigations. $128,200 in administrative penalties were paid under Assurances of Voluntary Compliance, $12,610 was returned to directly affected consumers and $85,000 in additional utility funds were paid into the utility’s Low-income Energy Assistance Program - Emergency Financial Assistance (LEAP) funding for low-income consumers facing disconnection or already disconnected.

Our vision is to be a trusted regulator recognized by the public we serve, the representatives to whom we are accountable and the regulated community.

Publication of the Holding Utilities to Account – OEB Compliance and Enforcement Activity Report (April 2021 – September 2021) represents a further step in achieving that vision.