Help for low-income consumers

Discover programs to help with your energy bills.
Rates and your bill

COVID-19 Energy Assistance Program (CEAP)

CEAP provides a one time, on-bill credit to eligible residential electricity and natural gas customers to help them catch up on their energy bills and resume regular payments. The program is being delivered directly by electricity distributors, gas distributors and unit sub-meter providers (USMP), further to rules laid out by the OEB.

Learn more about CEAP

The government is also providing $8 million to support small business customers that are struggling to pay their energy bills as a result of COVID-19, through a program similar to CEAP, the COVID-19 Energy Assistance Program for Small Business (CEAP-SB). The program will launch on August 31, 2020. More information about eligibility and how to apply will be made available shortly.

 

A number of special programs are available in Ontario to help low-income energy consumers. You need to meet certain criteria to qualify for these programs:

Ontario Electricity Support Program (OESP)
This program provides low-income consumers with a monthly on-bill credit to reduce their electricity bill.  This program provides ongoing help.

Low-income Energy Assistance Program (LEAP)
This program provides a one-time grant towards your electricity or natural gas bill if you are behind on your bill and may face having your service shut off. It is for emergency situations.

Special rules for low-income customers
Electricity utilities and unit sub-metering providers have to follow special rules when dealing with low-income customers; for example, waiving security deposits, allowing longer payment times and allowing payment times under arrears payment plans.

We have rules in place to ensure that all residential electricity customers across the province are treated fairly when it comes to customer service, including disconnections and re-connection. Learn more about the rules for all customers.

Natural gas utilities whose rates are set by the Ontario Energy Board all have customer service standards and practices for residential customers that are similar to those we require electricity utilities to follow, including policies specific to low-income customers.

Energy conservation

Conservation programs are available to help customers reduce their energy use. Some of these are special programs for low-income customers. Visit www.saveonenergy.ca for tips and information about the Home Assistance Program. For natural gas customers, consult your local utility’s website.